실내 수영장

골든 튤립 샤르자 여행 후기

4 out of 5
골든 튤립 샤르자
Al Fardan Centre Corniche Road, Sharjah

이용 후기

7.6

좋아요

평점 10 - 훌륭해요. 133개 이용 후기 중 36개" "
평점 8 - 좋아요. 133개 이용 후기 중 51개" "
평점 6 - 괜찮아요. 133개 이용 후기 중 29개" "
평점 4 - 별로예요. 133개 이용 후기 중 7개" "
평점 2 - 너무 별로예요. 133개 이용 후기 중 10개" "

8.0/10

청결 상태

7.6/10

직원 및 서비스

7.4/10

편의 시설/서비스

7.6/10

숙박 시설 상태 및 시설

6.8/10

친환경

이용 후기

2/10 - 너무 별로예요

Casey

연인과의 여행, 출장 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
There studio is NOT a studio. It’s a basic hotel room with no oven, no microwave, and a mini fridge. It’s false advertising. The staff is rude and the rooms smell horrible. Stay anywhere else.
2024년 2월에 3박 숙박함

8/10 - 좋아요

Tom

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I came with rental car. I did know the parking situation at the hotel. The have a parking one Block away. But ever day, one street away from the hotel I came in the traffic jam of Sharjah. This part of the town is quite busy. Traffic is chaotic. The hotel has a supermarket at the opposite of the reception; that is very good. Cheap restaurant 100 meter away. But it is difficult to find something better for that price
2023년 11월에 5박 숙박함

2/10 - 너무 별로예요

SAIFULDEEN

아이를 동반한 가족 여행
The hotel said there is no reservation for me from Expedia. I wait for about 4 hours communicating between Expedia agent and the hotel but nothing happened!!!!
2024년 1월에 7박 숙박함

6/10 - 괜찮아요

Inthiaz

별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property was not clean. My room had cobwebs on the walls and in the corner of the walls. The floor was not cleaned properly and the bathroom had a sewer smell coming from it at times. The bedding wasn’t changed not once while I was there for nine days. Towels wasn’t replaced that was dirty. I wouldn’t come back to this particular hotel in the future
2023년 12월에 10박 숙박함

10/10 - 훌륭해요

SABA

단체 여행, 연인과의 여행, 아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good location, reasonable price, cleaning , great staff, quick service, easy parking
2023년 12월에 6박 숙박함

10/10 - 훌륭해요

Hazem

Very good service
2023년 11월에 7박 숙박함

10/10 - 훌륭해요

Mohamed Amin

2023년 5월에 7박 숙박함
답변 제공: Islam 님, 2023년 6월 19일
Dear Mohamed,Thank you for the great feedback of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Islam Hamdy Front Office Manager

6/10 - 괜찮아요

Mohamad

2023년 4월에 5박 숙박함
답변 제공: Islam 님, 2023년 6월 19일
Dear Guest,Thank you for sharing your feedback. We are sorry that your experience was not an amazing one. At Golden Tulip Hotel, we strive to provide the best experience we can for our customers.Dear Mohamad,Thank you for sharing your feedback. We are sorry that your experience was not an amazing one. At Golden Tulip Hotel, we strive to provide the best experience we can for our customers.Please feel free to reach out to us with any further comments, concerns or suggestions you have so that we can make your experience a better one.We would love to make things right if you could give us another chance.Sincerely, Islam HamdyFront Office Manager

8/10 - 좋아요

Feras

2023년 4월에 1박 숙박함
답변 제공: Islam Hamdy 님, 2023년 4월 27일
Dear Feras,Thank you for the great feedback of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Islam Hamdy Front Office Manager

4/10 - 별로예요

Harrison

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Although I had a confirmed prepaid booking they tried very hard to deny me access to the room since I arrived after midnight.
2023년 2월에 3박 숙박함
답변 제공: Islam Hamdy 님, 2023년 4월 27일
Dear Harrison,Thank you for sharing your feedback. We are sorry that your experience was not an amazing one. At Golden Tulip Hotel, we strive to provide the best experience we can for our customers.We take our customers’ feedback very seriously. For our Customer services, we ensure that the quality is of top standards.We would love to make things right if you could give us another chance.Sincerely, Islam HamdyFront Office Manager

10/10 - 훌륭해요

Oscar

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Estuvo excelente todo, limpieza, personal, servicios
2023년 2월에 1박 숙박함
답변 제공: Islam Hamdy 님, 2023년 4월 27일
Dear Oscar,Thank you for the great feedback of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Islam Hamdy Front Office Manager

6/10 - 괜찮아요

Harrison

출장 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스
Room was very clean, Spacious, and quiet. Lobby needs to be upgraded since it looks outdated.
2023년 2월에 2박 숙박함

10/10 - 훌륭해요

Zina

2023년 2월에 1박 숙박함

8/10 - 좋아요

Christopher

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice hotel with nice and helpful staff. The area is very nice with good amenities nearby. The 24hr supermarket (Carrefour) opposite the hotel is very handy. The gym is small and the pool isn’t outdoor but both are fine.
2023년 2월에 4박 숙박함

10/10 - 훌륭해요

Ahmed

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good
2023년 2월에 2박 숙박함

6/10 - 괜찮아요

Frank

연인과의 여행
좋아요: 직원 및 서비스
Some of the staff were quite helpful and the location of the hotel was central which was what we wanted. However, when we first arrived we seemingly were not expected. After booking this hotel we received a message thanking us. On their website we were asked to let them know if we were due to arrive after midnight. We did this and received no acknowledgement so we messaged a second time and still no acknowledgement! Our safe was broken, we had no adapter plug for the kettle, a light was on the inside of the wardrobe constantly and there was no way of switching this off. Admittedly when we informed staff about the safe and the kettle, these issues were dealt with immediately.
2023년 2월에 11박 숙박함

2/10 - 너무 별로예요

farhan shah

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 2월에 1박 숙박함

2/10 - 너무 별로예요

aaron

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The place is not traveller friendly and definitely not recommended for any foreigners to book. They will not consider emergency situation for international travellers.

8/10 - 좋아요

Mohamed

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Overall very good for the money we paid. Few cons: Shower stall is small. AC control was not working and temp was fixed at 18.5C. We didn’t call to get it fixed.
2022년 8월에 3박 숙박함
답변 제공: Islam 님, 2022년 9월 9일
Dear Mohamed,Thank you for sharing your feedback. We are sorry that your experience was not an amazing one. At Golden Tulip Hotel, we strive to provide the best experience we can for our customers.We would love to make things right if you could give us another chance.Sincerely, Islam HamdyFront Office Manager

10/10 - 훌륭해요

SUCHA SINGH

2022년 7월에 10박 숙박함
답변 제공: Islam Hamdy 님, 2022년 7월 28일
Dear SUCHA, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Islam Hamdy Front Office Manager

10/10 - 훌륭해요

Salah

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very clean rooms Good position close to alkasba Very friendly staff
2022년 6월에 6박 숙박함
답변 제공: Islam 님, 2022년 6월 22일
Dear Salah, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Islam Hamdy Front Office Manager

10/10 - 훌륭해요

Salah

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice hotel and friendly staff
2022년 6월에 7박 숙박함
답변 제공: Islam Hamdy 님, 2022년 7월 5일
Dear Salah, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

10/10 - 훌륭해요

Beatriz Itzel

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
you get what it is advertised
2022년 3월에 11박 숙박함
답변 제공: Islam 님, 2022년 5월 23일
Dear Guest, Thank you for sharing your feedback. We are sorry that your experience was not an amazing one. At Golden Tulip Hotel, we strive to provide the best experience we can for our customers. We would love to make things right if you could give us another chance. Sincerely, Islam Hamdy Front Office Manager

6/10 - 괜찮아요

shawky

단체 여행, 출장 여행
좋아요: 편의 시설/서비스
Very busy area and hard to reach the hotel and room is not that clean and as usual they put you in a rear view room
2022년 3월에 1박 숙박함
답변 제공: Islam 님, 2022년 3월 27일
Dear Shawky, Thank you for sharing your feedback. We are sorry that your experience was not an amazing one. At Golden Tulip Hotel, we strive to provide the best experience we can for our customers. Please feel free to reach out to us with any further comments, concerns or suggestions you have so that we can make your experience a better one. We would love to make things right if you could give us another chance. Sincerely, Islam Hamdy Front office Manager

10/10 - 훌륭해요

Lamees

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Enjoyed our stay
It’s a great hotel for long stays every thing convienant around - only issue that windows don’t open in rooms due to security Islam was great at reception and in managing our room- everything was great even the belly boy Ahmed - so friendly and helpful staff It’s been days and we still remember the great hospitality! Well done
2021년 12월에 5박 숙박함
답변 제공: Islam 님, 2022년 1월 14일
Dear Lamees, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Islam Hamdy Front Office Manager

10/10 - 훌륭해요

Qutaibah

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Will consider for my next visit.
2021년 12월에 1박 숙박함
답변 제공: Islam 님, 2022년 1월 14일
Dear Qutaibah, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Islam Hamdy Front Office Manager

6/10 - 괜찮아요

Jawad Akbar

출장 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Okay
Okay
2021년 11월에 1박 숙박함
답변 제공: Islam 님, 2021년 12월 15일
Dear ِAkbar, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

10/10 - 훌륭해요

Mathai

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent
2021년 11월에 7박 숙박함
답변 제공: Islam 님, 2021년 12월 7일
Dear Mathai Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay and just around the corner. Call us if there is anything we can help you with. Islam Hamdy Front Office Manager Golden Tulip - Sharjah

8/10 - 좋아요

Hosam

2021년 11월에 8박 숙박함

8/10 - 좋아요

Voon Chin

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good location and very near laffah (excellent fried chicken place) and lulu ( grocery store) and same building as carrefour (grocery place). Staff members generally friendly. My only complaint is when I was checking out I was told to sit and wait while they checked the room. I sat there right in front of the female receptionist. After awhile the bell boy came and asked me if I was checking in or out. I told him I was waiting for release and he went to check with the female receptionist. She just waved at him to ask me to leave I guess because he conveyed that to me. She didn’t even acknowledge or look at me all the time she asked me to wait. I think that was really rude. Besides her with bad service and attitude the other staff were very friendly.
2021년 11월에 3박 숙박함
답변 제공: Islam 님, 2021년 12월 24일
Dear Chin, Thank you for sharing your feedback. We are sorry that your experience was not an amazing one. At Golden Tulip Hotel, we strive to provide the best experience we can for our customers. We have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent this from occurring in the future. Sincerely, Islam Hamdy Front Office Manager

6/10 - 괜찮아요

Mohamed

2021년 11월에 1박 숙박함

8/10 - 좋아요

Mohammed

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excellent
Its good location is ideal
2021년 11월에 1박 숙박함
답변 제공: Islam 님, 2021년 12월 7일
Kindly accept our sincere apologies for the bad service towards our Female receptionist / we will make make sure that will be change to pleasant service. Islam Hamdy Front Office Manager

10/10 - 훌륭해요

Yafil Mubarak

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
La cocina esta muy bien equipada y los apartamentos son amplios. Si necesitas algo te lo proporcionan y en general sin coste extra. Lo malo que alguna vez tardan en coger el telefono o no lo hacen. Pero al final siempre consigues llegar a ellos.
2021년 11월에 1박 숙박함
답변 제공: Islam 님, 2021년 12월 24일
Dear Yafil, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Islam Hamdy Front Office Manager

2/10 - 너무 별로예요

Zafar

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
In the morning there was leakage from the wash room and was flooded with water. Drain was also blocked . Informed Hotel management staff . Could not resolve issue for more than a hour. Asked the house keeping person who was in the corridor to clean as it an emergency and needed to use wash room. The house keeping person ( Patel ) informed that I will come when I have cleaned the room which i am assigned. I had to take the towels and cleaned the wash room. The manager was informed he casually said that he will take and never came back. The manager did lip services. We stayed for four night and no one came to provide any type of compensation for the inconveyence caused. The client canceled my meeting due to being late which resulted in a financial loss to me Please take up with the management to provide compensation for the poor customer service and leakage from wash room. Above all a very cold attitude from the staff and management
2021년 10월에 3박 숙박함
답변 제공: Islam 님, 2021년 12월 7일
Yafil Mubarak Dear Mr Yafil, Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better in the future. Please feel free to reach out to Islam Hamdy - Front Office Manager with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance. Thanks Have a nice day Islam

2/10 - 너무 별로예요

Shahab

가족 여행
별로예요: 직원 및 서비스
While check in front desk has taken a lot time to verify or to cross check since we were having hotel confirmation in well advance. Room services were very bad. Every day you have to request towel and others. Dinning facility was good and they were very cooperative.
2021년 10월에 6박 숙박함
답변 제공: Islam 님, 2021년 12월 24일
Dear Shahab, Thank you for sharing your feedback. We are sorry that your experience was not an amazing one. At Golden Tulip Hotel, we strive to provide the best experience we can for our customer, Please accept our sincere apologies for the inconvenience experienced during your stay. We sincerely hope that you will give us another opportunity to serve you in the near future so we can win back your trust. Sincerely, Islam Hamdy Front Office Manager

8/10 - 좋아요

nishan

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
de hotel op zich was heel goed,alleen hebben ze niet veel informatie voor toeristen.
2021년 9월에 9박 숙박함

8/10 - 좋아요

Alaa Addin

좋아요: 청결 상태
2021년 9월에 1박 숙박함
답변 제공: Islam 님, 2021년 12월 24일
Dear Alaa, Thank you for the great rating of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Islam Hamdy Front Office Manager

8/10 - 좋아요

Alaa Addin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
موقع ممتاز
جيد
2021년 9월에 1박 숙박함
답변 제공: Islam 님, 2021년 12월 24일
Dear Alaa Addin, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Islam Hamdy Front Office Manager

8/10 - 좋아요

m

2021년 9월에 3박 숙박함
답변 제공: Hisham Galal 님, 2021년 9월 22일
Many thanks for your sharing feedback on the recent experience at the Golden Tulip Sharjah. We look forward to having the opportunity to welcome you back in Sharjah. Sincerely, Front Office Manager

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2021년 3월에 1박 숙박함
답변 제공: Hisham Galal 님, 2021년 9월 22일
Many thanks for your sharing feedback on the recent experience at the Golden Tulip Sharjah. We look forward to having the opportunity to welcome you back in Sharjah. Sincerely, Front Office Manager

8/10 - 좋아요

Radwan

가족 여행
좋아요: 객실의 편안함
2021년 1월에 10박 숙박함
답변 제공: Hisham Galal 님, 2021년 9월 22일
Dear Valued Guest Thank you for your feedback and glad to hear that you enjoy your stay with us and our team were able to make you feel welcome and has exceeded your expectation to make your stay memorable. It is our pleasure to receive positive feedback. We will share your comment with our team for us to continue to serve the same quality of our services. Thank you and we look forward to welcoming you back again at Golden Tulip Sharjah Hotel Sincerely, Front Office Manager

8/10 - 좋아요

실제 이용하신 고객

2020년 9월에 3박 숙박함
답변 제공: Widhy Purnama 님, 2020년 10월 11일
Dear Valued Guest Thank you for your feedback and glad to hear that you enjoy your stay with us and our team were able to make you feel welcome and has exceeded your expectation to make your stay memorable. It is our pleasure to receive positive feedback. We will share your comment with our team for us to continue to serve the same quality of our services. Thank you and we look forward to welcoming you back again at Golden Tulip Sharjah Hotel Best Regards, Golden Tulip Sharjah Team

6/10 - 괜찮아요

Mohamad Raid

가족 여행
I have lost my watch in the Hotel. Most of the front office team are not friendly.
2020년 2월에 6박 숙박함
답변 제공: Islam 님, 2021년 12월 24일
Dear Mohamad, Thank you for sharing your feedback. We are sorry that your experience was not an amazing one. At Golden Tulip Hotel, we strive to provide the best experience we can for our customers. You may contact the undersign for any inquiries, We would love to make things right if you could give us another chance. Sincerely, Islam Hamdy Front Office Manager

8/10 - 좋아요

Tori 님, New York New York

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location and friendly staff. Old hotel but things work... ac is strong. The rate fluctuates so if can get the lower rate then a very good deal.
2019년 12월에 3박 숙박함
답변 제공: Hisham Galal 님, 2021년 9월 22일
Dear Ahmed Bin Ebrahim, Many thanks for your sharing feedback on the recent experience at the Golden Tulip Sharjah. We look forward to having the opportunity to welcome you back in Sharjah. Sincerely, , Front Office Manager

6/10 - 괜찮아요

MAHMMOUD

2019년 11월에 2박 숙박함
답변 제공: Marketing Manager 님, 2019년 11월 23일
Dear Mahmmoud, thank you for your recent stay at Golden Tulip Sharjah and for your valuable feedback which helps us to identify areas of enhancement. We look forward to welcoming you back and offering you a better stay

10/10 - 훌륭해요

MAHMMOUD

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 11월에 2박 숙박함
답변 제공: Marketing Manager 님, 2019년 11월 23일
Dear Mahmmoud, We are happy that you enjoyed your stay. Looking forward welcoming you again soon

8/10 - 좋아요

MAHMMOUD

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 10월에 5박 숙박함
답변 제공: Marketing Manager 님, 2019년 11월 23일
Dear Mahmmoud, thank you for choosing Golden Tulip Hotel Sharjah and for your review. Looking forward to welcoming you again soon

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
PROS: The location was excellent. We had booked the suite with a kitchenette and a king-sized studio. The Buhaira Corniche is a very vibrant and family-friendly place. We would walk along the corniche at night. The kettle opposite the hotel serves excellent Doodh Patti (Milk Tea). There is also an excellent Shawarma place right around the corner called Laffa. Great chicken shawarmas. CONS: Only 3 devices can be connected to the wifi provided per room. An iron and ironing board are available via request. It is sometimes difficult to find. The best landmarks for your driver are "Buhaira Corniche, Al Fardan Center, Golden Tulip".
2019년 9월에 4박 숙박함
답변 제공: Marketing Manager 님, 2019년 10월 19일
Thank you for your amazing feedback and rating. We are happy that you enjoyed your stay. The team here at Golden Tulip Sharjah is thrilled to hear such good feedback. Looking forward welcoming you again soon

8/10 - 좋아요

Tori 님, NYC

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The location is fantastic with a super market downstairs and another nearby. The room is small but decent as long as you don’t have much luggage. The cleaning staff was nice. I generally have good things to say except I didn’t like the call at 11.50am to ask me when I was checking out. I was already on my way out do calling slowed my checking process. Also, I felt like I was bring chase out. I understand that they might want to remind guests to check out at noon or even better to offer possible In any case, this was my fourth hotel on this trip to try out location n amenities. While I like the location, I am less impressed by the receptionists. Not that they are bad but I felt they were doing a job and were less welcoming than the others on the same stripe.
2019년 8월에 2박 숙박함
답변 제공: Marketing Manager 님, 2019년 8월 14일
Dear Tori, thank you for your recent stay at Golden Tulip Sharjah and for your valuable feedback which helps us to identify areas of enhancement. We are happy that you enjoyed your stay and we look forward to welcoming you back and offering you a better stay

2/10 - 너무 별로예요

Hasan

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 4월에 2박 숙박함
답변 제공: Suha 님, 2019년 5월 2일
Dear Hasan, Thank you for sharing your feedback. We are sorry your experience didn’t match your expectations. It was an uncommon instance and we will do better. Your feedback will be forwarded to the concerned department. If you wouldn't mind; we will contact you to get full understanding of your experience. We would love to make things right if you give us another chance.