Dear Rami!Thank you for your wonderful comments about Grand Rotana Resort & SPA - Sharm El Sheikh. We are, of course, glad to hear that you really enjoy your holiday and like the service provided at our hotel. Please don't hesitate to contact us if you need any assistance,With respect and best wishes and hope to see you soon again!

Dear Mr. Magdy, Thank you for taking the time to share your feedback regarding your recent stay at Grand Rotana Resort & Spa. I am truly disappointed to see this review as making sure that all our guests have an enjoyable experience is my main priority. According our conversation by phone call today, rest assured that the severe investigation will be provided about mentioned situations with the departments heads as we view all comments in an extremely constructive manner. I hope these shortfalls will not tarnish your overall impression of Grand Rotana Resort & Spa-Sharm El Sheikh and deter you from staying with us. Hope to see you soon again, best regards, Mohamed Hagazy, assistant front office manager.

Dear Mr. Magdy, Thank you for taking the time to share your feedback regarding your recent stay at Grand Rotana Resort & Spa. I am truly disappointed to see this review as making sure that all our guests have an enjoyable experience is my main priority. According our conversation by phone call today, rest assured that the severe investigation will be provided about mentioned situations with the departments heads as we view all comments in an extremely constructive manner. I hope these shortfalls will not tarnish your overall impression of Grand Rotana Resort & Spa-Sharm El Sheikh and deter you from staying with us. Hope to see you soon again, best regards, Mohamed Hagazy, assistant front office manager.

Dear Mr. El Metwali, Thank you for taking the time to share your thoughts from your recent stay with us here at Grand Rotana Resort &Spa-Sharm El Sheikh. We love to hear when our guests have enjoyed themselves. I will be sure to pass these on to everyone here. We look forward to having you back in the near future at Grand Rotana resort &Spa-Sharm El Sheikh. With kind regards , Azmi Sami. General Manager.

Dear Mr. Khaled, Thank you for taking the time to write this review regarding your recent visit to Grand Rotana Resort & Spa Sharm -El -Sheikh. It is only through your valuable comments that we can continue to improve our products and services for our valued guests. I would like also to highlight that we do have an Infinity Jacuzzi for adults which is heated in winter time the same as a kids pool. We look forward to welcoming you once more to Grand Rotana Resort & Spa in the near future. Best regards, Azmi Sami General Manager

Dear Ms. Maria, Rachel, Thank you for taking the time to share your thoughts from your recent stay with us here at Grand Rotana Resort &Spa-Sharm El Sheikh. We love to hear when our guests have enjoyed themselves. I will be sure to pass these on to everyone here. We look forward to having you back in the near future at Grand Rotana resort &Spa-Sharm El Sheikh With warm regards, Azmi Sami, General Manager.

ضيفنا العزيز الأستاذ أحمد بالنيابة عني وعن فريق العمل في منتجع و سبا جراند روتانا نود ان نشكرك لتقييمك للفندق. يسرنا أنك استمتعت بإقامتك. تعد تعليقاتك مصدر تحفيز لمساهمتها بشكل كبير في الحفاظ على الاستمرارية في تقديم خدماتنا مع اطيب التحيات عزمى سامى مدير الفندق

Dear Guest, Thank you for choosing Grand Rotana Resort & Spa and for taking the time to rate your holiday. I would highly appreciate if you could share the details of your dissatisfaction to the hotels email. As our guests' opinion is extremely important for us in the further improvements. Best regards Azmi Sami General Manager

ضيفتا العزيز الأستاذ أحمد في البدء اود ان اعبر لك عن خالص شكرى واعتزازي لاختيارك منتجع و سبا جراند روتانا مقرا لاقامتك اثناء تواجدكم بمدينة شرم الشيخ لقد اسعدني كثيرا العلم ان اقامتك لدينا كانت ممتعة واننا نجحنا في نيل رضاك من خلال الخدمات المقدمة من جانب الفندق ان ارائكم البناءه عن موظفي الفندق قد لاقت استحسانا كبيرا وانا اتشاركها معهم بعد ان علموا انهم نجحوا ان يقدموا من خدمات تلقي رضاك و ترتقي لمستوي توقعاتك. مرة اخري اشكركم جزيل الشكر واتمني الترحيب بك في منتجع و سبا جراند روتانا في القرب العاجل عزمى سامى مدير الفندق

ضيفتا العزيز الأستاذ أحمد في البدء اود ان اعبر لك عن خالص شكرى واعتزازي لاختيارك منتجع و سبا جراند روتانا مقرا لاقامتك اثناء تواجدكم بمدينة شرم الشيخ لقد اسعدني كثيرا العلم ان اقامتك لدينا كانت ممتعة واننا نجحنا في نيل رضاك من خلال الخدمات المقدمة من جانب الفندق ان ارائكم البناءه عن موظفي الفندق قد لاقت استحسانا كبيرا وانا اتشاركها معهم بعد ان علموا انهم نجحوا ان يقدموا من خدمات تلقي رضاك و ترتقي لمستوي توقعاتك. مرة اخري اشكركم جزيل الشكر واتمني الترحيب بك في منتجع و سبا جراند روتانا في القرب العاجل عزمى سامى مدير الفندق

Dear Mr. Sendil Kumar, Thank you for taking the time to share your thoughts from your recent stay with your family here at Grand Rotana Resort &Spa-Sharm El Sheikh. We love to hear when our guests have enjoyed themselves. I will be sure to pass these on to everyone here. We look forward to having you back in the near future at Grand Rotana resort &Spa-Sharm El Sheikh. With warm regards, Azmi Sami, General manager.

Dear Guests, Thank you for choosing Grand Rotana Resort & Spa as a destination for your holiday in Sharm-el-Sheikh. I am very pleased to learn that you had an excellent stay and enjoyed the services. Happy guests are the greatest reward for us. Thank you for the highest rate and we do hope to welcome you back soon for another memorable stay. Sincerely Azmi Sami General Manager

Dear Mr. Graham, Thank you for your valuable feedback and for taking the time in writing a review , following your recent stay at the Grand rotana resort & Spa-Sharm El Sheikh. I am happy to read that you enjoyed the hotel location. I would also like to thank you for acknowledging our team and the service. It will highly appreciated if you could share with us more details about the two issues mentioned on your comments. Best regards, Azmi Sami. General Manager.

Dear Mr. Nahed, Thank you so much for taking the time to share your wonderful review with us. I am very pleased to learn that you have enjoyed your experience with us. Our team of professionals is always ready to cater to all your needs and aim to go beyond your expectations to provide you with the ultimate experience. On behalf of the entire team at Grand Rotana resort & Spa, we look forward to welcoming you back soon to a memorable experience. Best regards, Azmi Sami. General Manger.

Dear Guest, Thank you for choosing our hotel for your holiday in sunny Sharm El Sheikh and taking time to rate your stay.We do hope to welcome you back to Grand Rotana Resort & Spa in near future. Best regards, Azmi Sami, General Manager.

ضيفنا العزيز الأستاذ رامى نود أن نشكركم على إختياركم منتجع و سبا جراند روتانا كما نشكركم أيضا على وقتكم الثمين الذى منحتمونا إياه للتعليق على إقامتكم معنا. وكم أسعدنا أننا لاقينا إعجابكم وأنكم قد إستمتعتم بإقامتكم معنا. نعدكم بأننا سنأخذ كل ملاحظتكم في عين الإعتبار لتحسين و تطوير خدماتنا مرة ثانية شكرًا لإختياركم لنا ونسعى دائما لرؤيتكم مرة ثانية فى القريب العاجل. مع اطيب التحيات شكرا جزيلا عزمى سامى مدير الفندق

Dear Mr. Asham, Thank you for choosing Grand Rotana Resort & Spa again as a destination for your summer holiday in Sharm-el-Sheikh. It is a big pleasure to read such a beautiful and motivating for further development review. Thank you for your loyalty to our hotel and I do hope that I will have the personal pleasure to welcome you back for another memorable stay. Kind regards, Azmi Sami, General Manager.

عزيزى السيد طاهر ود أن نشكركم على إختياركم منتجع و سبا جراند روتانا كما نشكركم أيضا على وقتكم الثمين الذى منحتمونا إياه للتعليق على إقامتكم معنا. وكم أسعدنا أننا لاقينا إعجابكم وأنكم قد إستمتعتم بإقامتكم معنا. نعدكم بأننا سنأخذ كل ملاحظتكم في عين الإعتبار لتحسين و تطوير خدماتنا مرة ثانية شكرًا لإختياركم لنا ونسعى دائما لرؤيتكم مرة ثانية فى القريب العاجل. مع اطيب التحيات شكرا جزيلا عزمى سامى مدير الفندق

Dear guest Thank you for choosing our hotel for your holiday in sunny Sharm El Sheikh and taking time to rate your stay.We do hope to welcome you back to Grand Rotana Resort & Spa in the near future. Best regards, Azmi Sami, General Manager.

Dear Mr. Remy, I would like to thank you for choosing Grand Rotana Resort & Spa for your stay in Sharm El Sheikh and taking the time to write to us. I look forward to welcoming you again to Grand Rotana Resort & Spa or any of our Rotana Family of Hotels in the near future. With warm regards, Azmi Sami.General Manager.

Dear Mr. Michel, Thank you very much for choosing to stay at Grand Rotana Resort & Spa and for taking the time to write to us. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards. The hotel on high occupancy at the last of April, we sorry that you don't feel comfortable in this atmosphere, but all entertainment hotels programs finish at 11:30 PM. Look forward to welcoming you once more to Grand Rotana Resort & Spa or any of our Rotana Family of Hotels in the near future. Azmi Sami, General manager

Dear Guest, Thank you for taking the time to rate your recent stay at Grand Rotana Resort & Spa for 5 stars. I do hope we will have an opportunity to welcome you back soon. Best regards, Azmi Sami. General Manager.

Dear Mr. Badr, Thank you for choosing Grand Rotana Resort & Spa and for taking the time to rate your stay. I have noted that you were not completely satisfied with your stay. It would be highly appreciated if you could mention the reasons to the email mohamed.adbelaal@rotana.com. So we could work on their improvements. Looking forward to welcome you back once again. Best regards Azmi Sami General Manager

Dear Ms. Sally, Thank you for choosing Grand Rotana Resort & Spa as a destination for your summer holiday in Sharm-el-Sheikh. It is a big pleasure to read such a beautiful and motivating for further development review. We are extremely happy that you had a great holiday and enjoyed the time with us. We do hope to welcome you back for another memorable stay with us. Sincerely Azmi Sami General Manager

Dear Mr. Ahmed, Thank you very much for such a wonderful review of your stay at Grand Rotana Resort & Spa. I am extremely glad to learn that you enjoyed service provided by our team. Thank you for your loyalty and I do hope that I will have the personal pleasure to welcome you back for another memorable stay. Kind regards, Azmi Sami, General Manager.

Dear Mr. Karam, Thank you for choosing Grand Rotana Resort & Spa and for the highest rate. Looking forward to welcome you back for another wonderful holiday. Best regards Azmi Sami General Manager

Dear Mr. Karam, Thank you for taking the time to rate your recent stay at Grand Rotana Resort & Spa. I am glad that you had a great time. We are looking forward to welcome you back soon. Best regards Azmi Sami General Manager

Dear Guest. Thank you very much for sharing this great review of your recent stay at Grand Rotana Resort and Spa Sharm El Sheikh. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. We look forward to see you soon. Best Regards, Azmi Sami General Manager

Dear Guest, Thank you very much for choosing to stay at Grand Rotana Resort & Spa and for taking the time to write to us. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards. We read your comments, with great concern. Please rest assure that I have taken the time to share these issues with our Executive Housekeeper as we view all comments in an extremely constructive manner. I have also noted the your comment about other guests which I take very seriously despite the fact that such a case is not common for our Hotel. It would be our privilege to welcome you back in the near future, thus providing us with another opportunity to redeem ourselves. With kind regards , Azmi Sami General Manager

Dear Mr. Mohammad, Thank you very much for taking the time to rate Grand Rotana Resort & Spa. We are glad that you had a nice stay and looking forward to welcome you back in near future. Kind regards, Azmi Sami, General Manager.

عزيزى السيد هانى بالنيابة عني وعن فريق العمل في منتجع و سبا جراند روتانا نود ان نشكرك لتقييمك للفندق. يسرنا أنك استمتعت بإقامتك. تعد تعليقاتك مصدر تحفيز لمساهمتها بشكل كبير في الحفاظ على الاستمرارية في تقديم خدماتنا. نتطلع للترحيب بك مرة اخرى، عزمى سامى مدير الفندق

Dear guest, Thank you for taking the time to share your feedback with us regarding your recent stay at Grand Rotana Resort & Spa. I am very happy to learn that you liked our resort and had a wonderful relaxing time. I noted your comment regarding issue happened during check in. I will definitely make sure the department head will do an investigation. I hope this shortfall will not prevent you from coming for another memorable stay in the near future. Kind regards, Azmi Sami, General Manager.

Dear Mrs. Surgey Thank you for taking the time to provide your feedback regarding your recent visit to Grand Rotana Resort & Spa-Sharm El Sheikh. I am pleased to read that you recognize my colleagues at the Sky lounge and the service they provide to your satisfaction, meantime allow me to reply to your constructive feedback about the service and New year EVE, We had a lavish dinner buffet at all day dining restaurant for the New Year eve and we got a very positive feedback from the majority of the hotel guests. Regarding the New Year entertainment program, we have invited your good self and your respected husband after the meeting with Mr. Mohamed, director of front office to attend the entertainment program at our la carte restaurant Silk Road. Please rest assure that your comment about the snacks is well noted meantime, & be informed that we do have a daily snack menu changed daily I look forward to welcoming you once more to Grand Rotana Resort & Spa or any of our Rotana Family of Hotels in the near future. Best regards, Azmi Sami , General Manager

Dear Mr. Thomas, Thank you very much for taking the time to rate Grand Rotana Resort & Spa. We are looking forward to welcoming you back in near future. Sincerely, Azmi Sami, General Manager.

Dear Thierry , Thank you very much for posting the comments about your recent stay with us. With regards to your constructive feedback, I shall definitely take a closer look at the aspects listed by you for the sake of our services enhancement. My team and I look forward to welcome you for a positively memorable experience Best Personal Regards, Azmi Sami, General Manager.

Dear Guest, Thank you so much for choosing Grand Rotana Resort&Spa Sharm El Sheikh. I was delighted to receive your comments regarding the service and hospitality provided by our team members. It is only through your valuable comments that we can continue to improve our products and services for you our valued guests. You are welcome to Grand Rotana Resort & Spa or any of our Rotana Family of Hotels anytime ! Best Regards, Azmi Sami General Manager

Dear Mr. John, Thank you very much for taking the time to rate Grand Rotana Resort & Spa. We are looking forward to welcoming you back. Best Regards, Azmi Sami. General Manager.

Dear Mr. Abdulla, Thank you very much for choosing to stay at Grand Rotana Resort & Spa and for taking the time to write to us. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards. Please be assured that i have noted your comment about the extra charge added for your wife stay as it is the charge of the additional person added to your booking. We look forward to welcome you back for a positively memorable experience. Best regards, Azmi Sami. General Manager.

Dear Erene, I was delighted to receive your comments regarding the service and hospitality provided by our team members. I would like to thank you for taking the time to write to us. It is only through your valuable comments that we can continue to improve our products and services for you our valued guests. I look forward to welcoming you once more to Grand Rotana Resort & Spa or any of our Rotana Family of Hotels in the near future. Sincerely, Azmi Sami, General Manager.

Dear guest, Thank you for choosing Grand Rotana Resort & Spa-Sharm El Sheikh for your stay in Sharm El Sheikh We make every effort to ensure your expectations are exceeded and I sincerely appreciate that you have taken the time to share your personal experience and recognize our endeavors. It gives me great pleasure to read that you enjoyed the hug swimming pool and the food as well as the service. I look forward to welcoming you once more to Grand Rotana Resort & Spa or any of our Rotana Family of Hotels in the near future. Best regards, Azmi Sami. General Manager.

ضيفنا العزيز نود أن نشكركم على إختياركم منتجع و سبا جراند روتانا كما نشكركم أيضا على وقتكم الثمين الذى منحتمونا إياه للتعليق على إقامتكم معنا. وكم أسعدنا أننا لاقينا إعجابكم وأنكم قد إستمتعتم بإقامتكم معنا. مرة ثانية شكرًا لإختياركم لنا ونسعى دائما لرؤيتكم مرة ثانية فى القريب العاجل. مع اطيب التحيات عزمى سامى مدير الفندق

Dear Mr. Karim, Thank you for your review on Expedia I am very glad to read that your overall stay was Great. I have also noted your feedback on the quality of food. Rest assured that we will be reviewing this with our Executive Chef to ensure we continuously improve on our offerings. Thank you and we look forward to your return soon. Best regards, Azmi Sami, General Manager.

Dear Yves, It was lovely to hear that you enjoyed your recent stay with us here at Grand Rotana Resort & Spa-Sharm El Sheikh . Thank you for taking the time to let us know, it is always very rewarding for us. Should your plans bring you back to Grand Rotana Resort & Spa-Sharm El Sheikh I do hope that I will have the opportunity to welcome you back. With kind regards, Azmi Sami, General Manager.

Dear Guest, Thank you for choosing Grand Rotana Resort & Spa-Sharm El Sheikh for your stay in Sharm El Sheikh We make every effort to ensure your expectations are exceeded and I sincerely appreciate that you have taken the time to share your personal experience and recognize our endeavors. It gives me great pleasure to read that you enjoyed the prime location of the hotel. I would also like to thank you for acknowledging the level of service provided by my colleagues and they are equally happy to hear that their efforts are well appreciated. It is through feedback such as yours that we are able to maintain and enhance our services and we look forward to welcoming you back in the near future

Dear Guest, Thank you for choosing Grand Rotana Resort & Spa-Sharm El Sheikh for your stay in Sharm El Sheikh We make every effort to ensure your expectations are exceeded and I sincerely appreciate that you have taken the time to share your personal experience and recognize our endeavors. It gives me great pleasure to read that you enjoyed the prime location of the hotel. I would also like to thank you for acknowledging the level of service provided by my colleagues and they are equally happy to hear that their efforts are well appreciated. It is through feedback such as yours that we are able to maintain and enhance our services and we look forward to welcoming you back in the near future