2 개의 야외 수영장, 일광욕 의자
예약 가능 여부 확인

일 메르카토 호텔 & 스파 여행 후기

4.5 out of 5
일 메르카토 호텔 & 스파
Hadabet Om El Seed, Sharm El Sheikh, South Sinai Governorate

이용 후기

5.8
평점 10 - 훌륭해요. 23개 이용 후기 중 4개" "
평점 8 - 좋아요. 23개 이용 후기 중 5개" "
평점 6 - 괜찮아요. 23개 이용 후기 중 5개" "
평점 4 - 별로예요. 23개 이용 후기 중 2개" "
평점 2 - 너무 별로예요. 23개 이용 후기 중 7개" "

7.2/10

청결 상태

6.6/10

직원 및 서비스

6.8/10

편의 시설/서비스

6.4/10

숙박 시설 상태 및 시설

6.6/10

친환경

이용 후기

6/10 - 괜찮아요

Abdessamad

연인과의 여행
الفندق حلو بس بعيد على البحر و في غرف بعيدة على اللوبي
2024년 4월에 2박 숙박함

8/10 - 좋아요

Amna

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel was great! The staff were very friendly and accommodating to our needs. They listened and acted as per requests. The only downside was the food and people staying in the hotel. A lot of Russians, very noisy and loud but hotel staff acted on complaints put through by us. Service and people were nice, it was safe and they made an effort to help us with a surprise free of charge. Taxi’s nice and cheap and everything was nearby. Maximum travel was 20 minutes to Quad bikes. WiFi was good and worked in the hotel room, however did keep disconnecting but very easy to connect again. Facilities great, hot water to shower with.
2024년 2월에 5박 숙박함
답변 제공: Admin 님, 2024년 2월 22일
Dear Ms. AmnaThank you for choosing the IL Mercato Hotel & Spa for your holiday.We are glad to know that you enjoyed your stay with us.We take note of your feedback and will discuss it further with the team as we work to continue to enhance our services in the future.We look forward to welcoming you soon in our own traditional of warm and friendly hospitality.Yours truly,IL Mercato Hotel & Spa Team

8/10 - 좋아요

Teresa

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
La spa . C era un buon pacchetto
2023년 11월에 1박 숙박함
답변 제공: Admin 님, 2024년 2월 22일
Dear Ms. Teresa,Thank you for choosing IL Mercato Hotel & Spa for your holiday.We are grateful that you took a moment from your valuable time to post your excellent review. We wish to have the pleasure welcoming you soon for further great memoriesYours truly,IL Mercato Hotel & Spa Team

4/10 - 별로예요

Yvette

단체 여행
별로예요: 직원 및 서비스
Do not use the spa.
The massage service at the in house spa was terrible. When we were about to start O asked her whatnkind of massage O.was getting and she had no idea what I was asking. The masseuse was new bec all she did was put oil on me and used her elbows most of the time. Sometimes hard, sometimes soft, no consistency at all After 30 min she disappeared . I asked how long the massage was for and inwas told 50 min. I said what tym is it and they said oh pls go back . I said no thanks. It was a c r --py massage anyway. But they should have offered me my money back.
2023년 10월에 1박 숙박함
답변 제공: Admin 님, 2024년 2월 22일
Dear Ms. Yette, Thank you for choosing the IL Mercato Hotel & Spa and for taking a part of your valuable time to post this review. We apologize for the unacceptable behavior of some individuals of the team members. The third party, but we are able to control, we wish to hear you comments during the stay in order to have corrective action in this regard. We want to assure you that necessary action has been taken by hotel management. We hope to see you in the near future once again here to meet your expectations from all aspects next time. Yours truly, L Mercato Hotel & Spa Team

10/10 - 훌륭해요

Najib

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 5박 숙박함
답변 제공: Admin 님, 2023년 7월 22일
Dear Mr. NajibThank you for choosing IL Mercato Hotel & Spa for your holiday.We are grateful that you took a moment from your valuable time to post your excellent review. We wish to have the pleasure welcoming you soon for further great memoriesYours truly,IL Mercato Hotel & Spa Team

10/10 - 훌륭해요

Riley

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
First of all I must say that the property is amazing and deserves its stars. It is well maintained and has a well trained and polite staff. From the moment I arrived to the hotel I was welcomed by the hotel personnel. It was late into the night but I was checked in very fast and even provided with a nice plater with cheese and cold cuts. This is despite all restaurants being already closed. The next day was even better. I had a lovely breakfast, lunch and dinner. The food was never boring and it was of a great quality. The pool staff was amazing and played music all day long. The entertainment at the hotel is great. I was never bored. The staff at the hotel is just amazing and helpful. Everyone is smiling and ready to assist you in anyway possible. The hotel has a separate desk just in case you want to arrange scuba diving, parasailing, safari or trip to Cairo to see pyramids. Mr Mohamed is your man for it. The reception even helped me to rebook my ticket by allowing me to use its office. They also printed my boarding pass without extra costs. In the evening you can go out to do your shopping and eat outside if you want. I would recommend this hotel to anyone. I would like to thank all the hotel team members as you have made holiday amazing and memorable. Welcome to Sharm el Sheikh everyone.
답변 제공: Kareem Saied 님, 2022년 12월 9일
Thank you for taking the time to contact us with your kind feedback and Special Thanks for choosing Our Esteemed Hotel for your Past Stay.We are Promising that we will spare no efforts to make your upcoming stay more than enjoyable and memorable.Looking forward to welcome you her again in our Little Paradise.

2/10 - 너무 별로예요

Christopher 님, Calgary

좋아요: 청결 상태
별로예요: 직원 및 서비스
The buffet was unimpressive and did not change. Quickly became repetitive. The area around the hotel has hallowed out - lots of empty stores.
2022년 11월에 11박 숙박함
답변 제공: Kareem Saied 님, 2022년 12월 9일
Thank you for taking the time to contact us with your kind feedback and Special Thanks for choosing Our Esteemed Hotel for your Past Stay.We are Promising that we will spare no efforts to make your upcoming stay more than enjoyable and memorable.Looking forward to welcome you her again in our Little Paradise.

6/10 - 괜찮아요

James 님, Barnsley

연인과의 여행
좋아요: 청결 상태
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The breakfast selection was good and staff were helpful in general. The cleaning staff were excellent. The hotel is a little remote with the area seeing better days. There are plenty of amenities close by - avoid the supermarket across the road as they charge tourist prices, especially for water and walk a block down to the fixed price supermarket. Plenty of ATMs and banks to exchange money. The polls are great - the spa and gym not so much. It was expensive and the staff were a little disrespectful and the service poor - the last part of our treatment was skipped for example and the Sauna time far too short. Drinks were expensive in the resort, as was the evening meals which I would miss and eat out. Some great options just a walk away.
2022년 9월에 4박 숙박함
답변 제공: Kareem Saied 님, 2022년 12월 9일
Thank you for taking the time to contact us with your kind feedback and Special Thanks for choosing Our Esteemed Hotel for your Past Stay.We are Promising that we will spare no efforts to make your upcoming stay more than enjoyable and memorable.Looking forward to welcome you her again in our Little Paradise.

2/10 - 너무 별로예요

Ahmed

단체 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Very poor building and need maintenance, need a lot of staff professionals orientation and Customer service training…. Even the F&B needs a lot of to reach 4 starts hotel.
2022년 8월에 1박 숙박함

4/10 - 별로예요

Read

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It’s not as described there is no free airport shuttle
2022년 8월에 2박 숙박함

6/10 - 괜찮아요

Eloise

연인과의 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
La navette pour l aéroport est de 20 euros
2022년 7월에 1박 숙박함

2/10 - 너무 별로예요

Stéphane

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Don't go at this hotel. Staff are rude, no internet in room, not realy clean, realy noisy if your room is near from the other hotel. I have nothing nice to tell about this hotel.
2022년 3월에 3박 숙박함

10/10 - 훌륭해요

Abdul

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Me and my family had a excellent stay at the hotel and spa the staff have been excellent the amenity very good
2021년 11월에 7박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

아이를 동반한 가족 여행
RECEPTION STAFF SO BAD
2021년 8월에 2박 숙박함

2/10 - 너무 별로예요

Mohamed

2021년 8월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Ik heb erg genoten van mijn vakantie. Accomodatie was fantastisch! Ligging is ook absoluut niet ver van alle voorzieningen. Heerlijk. Echt een aanrader mensen.
2021년 7월에 9박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Le spa
2021년 7월에 9박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2019년 7월에 3박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Couldn’t go because of emergency sickness. Wouldn’t refund. Disappointing.
2019년 7월에 8박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2019년 6월에 5박 숙박함

2/10 - 너무 별로예요

Morten

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Dårligt mad, arrogant og lige glade personale - især i receptionen. Hotellet er slidt og der er støjforurening alle steder - højt musik ved pool, ved maden og i og omkring receptionen.
2019년 4월에 7박 숙박함

6/10 - 괜찮아요

mark

좋아요: 청결 상태
별로예요: 직원 및 서비스
No quality control.
Nice building. Nice pools. Not expensive, But they have many issues regarding quality. Internet barely exists. Taxi service is expensive, driver safety can be terrible. Front desk is useless. They specialize in ignoring a guest who is standing in front of them. This could be a great hotel. But it is far from it now. Good luck to the new management.
2019년 4월에 1박 숙박함
답변 제공: hassan 님, 2019년 5월 6일
thank you very much , we ensure you that we work hard to meet our clients expectations

8/10 - 좋아요

Marc

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 1월에 4박 숙박함