Thank you for taking the time to tell us about your experience at Holiday Inn Express KINGS MOUNTAIN - SHELBY AREA. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future

Thank you for taking the time to tell us about your experience at Holiday Inn Express KINGS MOUNTAIN - SHELBY AREA. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future

Thank you for taking the time to tell us about your experience at Holiday Inn Express KINGS MOUNTAIN - SHELBY AREA. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future

Thank you for taking the time to tell us about your experience at Holiday Inn Express KINGS MOUNTAIN - SHELBY AREA. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future

Thank you for taking the time to tell us about your experience at Holiday Inn Express KINGS MOUNTAIN - SHELBY AREA. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future

Thank you for taking the time to tell us about your experience at Holiday Inn Express KINGS MOUNTAIN - SHELBY AREA. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future

Thank you for taking the time to respond to survey. We take pride in what our guest have to say as it is how we learn were we need to improve.

Thank you for taking the time to respond to survey. We take pride in what our guest have to say as it is how we learn were we need to improve.

This guest was informed they would have to extend their stay through Experian or make a new reservation for additional day with us.

Thank you for trusting us with your lodging needs. We value your feedback. We look forward to seeing you again in the future.

Thank you for trusting us with your lodging needs. We value your feedback to enhance the guest experience. I would like to hear what went wrong with your stay.

Thank you for trusting us with your lodging needs. We value your feedback. We look forward to seeing you again in the future.

Thank you for trusting us with your lodging needs. We value your feedback. I apologize for the inconvenience you experienced. We look forward to seeing you in the future.

Thank you for trusting us with your lodging needs. We value your feedback. We look forward to seeing you again in the future.

Thank you for trusting us with your lodging needs. We value your feedback. We look forward to seeing you again in the future.

Thank you for trusting us with your lodging needs. We value your feedback. We look for to seeing you again in the future.

Thank you for trusting us with your lodging needs. We value your feedback. We look forward to seeing you in the future.

Thank you for trusting us with your lodging needs. We value your feedback. I apologize for the inconvenience you experienced. We look forward to seeing you in the future.

Thank you for trusting us with your lodging needs. We value your feedback. We look forward to seeing you again in the future.

Hi,Thanks for trusting us with your lodging needs. We value your feedback to help us improve guest experience. I apologize for your inconvenience. Please know this concern has been addressed with the appropriate employees to take corrective action. This is not our normal service. We look forward to seeing you again in the future.

Thank you for trusting us with your lodging needs. We value your feedback. We look forward to seeing you again in the future.

Thank you for trusting us with your lodging needs. We value your feedback. We look forward to seeing you again in the future.

Thank you for choosing Holiday Inn Express Kings Mountain. We are glad you enjoyed your stay. We hope to see you again soon.

Thank you for trusting us with your lodging needs. We value your feedback. We look forward to seeing you again in the future.

Thank you for choosing Holiday Inn Express Kings Mountain. We are sorry that your expectations were not met. We try and make sure security is the upmost for our guess. I will make sure we get with the right departments to make sure the issues are corrected. We take pride in our guest and hotel. Hope that next time you are in Kings Mountain you will stay with us again.

Thank you for trusting us with your lodging needs. We value your feedback. Please know your experience is an exception to our service. I apologize for the inconvenience. We look forward to serving you in the future.

Thank you for choosing Holiday Inn Express Kings Mountain and taking the time to fill out a survey. We take pride in our guest and hotel. Hope that next time you are in Kings Mountain you will stay with us again.

Thank you for trusting us with your lodging needs. We look forward to serving your lodging needs in the future.

We are sorry to hear we did not meet your lodging expectations. We do take all complaints seriously. As you know we attempted to meet all of your requests. We granted you a late check out as requested, you did not mention bedbugs until we contacted you to find out if you were checking out after the late check time passed. You requested another reservation for that night which was made at a reduced rate that you did not arrive for. There was no bites on your body parts that you exposed to the maintenance man. We sent the maintenance man and executive housekeeper to the room with black lights to check for a potential problem, there was no trace of bugs found. They did find crumbs in the bed. You stated that you saw invisible flying bugs, again the staff saw nothing. The guests that were in the room prior to and after you did not experience any problems and gave no complaints. As far as not communicating with you we have spoken with you several times. We explained to you numerous times that you would have to request a refund through your booking site as this was a prepaid stay. In the future please bring concerns/issues to our attention immediately not hours after checkout. The side entrance door locks experienced an electrical issue and are being replaced. We are under 24 hour video surveillance. We do not prop open doors to rooms, there is no access to the patio area from a guest room. The patio area is open so guest may access the pool when in season or to smoke. When you voiced your concerns with the first room assigned, the desk agent checked the room, after you were assigned a new room, and it was not dirty and the door functioned properly. The original room was rented to another guest later in the evening with no problems or complaints. Every room is inspected after being cleaned prior to being entered into the system for rental. Again, I apologize for your disappointment.

Thank you for trusting us with your lodging needs. We value your feedback. We look forward to seeing you again in the future.

Thank you for choosing Holiday Inn Express Kings Mountain. We are glad to hear you had a good stay. We take pride in our hotel and guest. We hope that we can accommodate you in the further.

Thank you for choosing Holiday Inn Express Kings Mountain and taking the time to give your comment. We hope that you will return to our hotel on your next stay in Kings Mountain.

Thank you for choosing the Holiday Inn Express Kings Mountain. We take pride in our guest and hotel and it’s great to hear you enjoyed your stay. We hope that next time you are in Kings Mountain you will stay with us again.

Thank you for choosing Holiday Inn Express Kings Mountain. We are sorry that your expectations were not met. I will make sure we get with the right departments to make sure the issues are corrected. We take pride in our guest and hotel. Hope that next time you are in Kings Mountain you will stay with us again.

Thank you for choosing the Holiday Inn Express Kings Mountain. We take pride in our guest and hotel and it’s great to hear you enjoyed your stay. We will make sure that we get with maintenance to make sure these issues are addressed. We hope that next time you are in Kings Mountain you will stay with us again.

Thank you for choosing the Holiday Inn Express Kings Mountain. We take pride in our guest and hotel and it’s great to hear you enjoyed your stay. We hope that next time you are in Kings Mountain you will stay with us again.

Thank you for trusting us with your lodging needs. We look forward to serving you again in the future.

Thank you for choosing the Holiday Inn Express Kings Mountain. We take pride in our guest and hotel and it’s great to hear you enjoyed your stay. We hope that next time you are in Kings Mountain you will stay with us again.

Thank you for choosing the Holiday Inn Express Kings Mountain. We take pride in our guest and hotel and it’s great to hear you enjoyed your stay. We hope that next time you are in Kings Mountain you will stay with us again.

Thank you for choosing the Holiday Inn Express Kings Mountain. We take pride in our guest and hotel and it’s great to hear you enjoyed your stay. We hope that next time you are in Kings Mountain you will stay with us again.