숙박 시설 내 편의 시설/서비스

홀리데이 인 익스프레스 호텔 & 스위트 셸비빌 인디애나폴리스, IHG 호텔 여행 후기

2.5 out of 5

이용 후기

8.6

훌륭해요

평점 10 - 훌륭해요. 520개 이용 후기 중 270개" "
평점 8 - 좋아요. 520개 이용 후기 중 154개" "
평점 6 - 괜찮아요. 520개 이용 후기 중 55개" "
평점 4 - 별로예요. 520개 이용 후기 중 28개" "
평점 2 - 너무 별로예요. 520개 이용 후기 중 13개" "

8.8/10

청결 상태

9.0/10

직원 및 서비스

8.8/10

편의 시설/서비스

8.6/10

숙박 시설 상태 및 시설

8.8/10

친환경

이용 후기

8/10 - 좋아요

Rhonda

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Lisandra

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 19일
Hello Lisandra,We appreciate your feedback and regret to hear of the challenges you faced during your stay. Your comments will be shared with the team for further review and improvement. Thank you for taking the time to share your experience with us.

8/10 - 좋아요

Jason

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
.
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 12일
Hello Jason, We are sorry to hear about your experience and appreciate you sharing your feedback with us. Please feel free to contact our management team directly to further discuss your concerns. Your satisfaction is important to us, and we would like the opportunity to address any issues you may have encountered.

10/10 - 훌륭해요

Rayona

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 2박 숙박함
답변 제공: Manager 님, 2024년 2월 23일
Hello Rayona,We are pleased to hear that you had a wonderful stay with us! We strive to provide excellent service to all our guests and are delighted that you enjoyed your experience. If you ever plan to visit again, please don't hesitate to reach out to us directly.

4/10 - 별로예요

Stan 님, Seabrook

좋아요: 청결 상태, 직원 및 서비스
2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 2일
Hello Stan,We're sorry to hear that your experience at our hotel was not up to your expectations. We value all feedback and would appreciate it if you could reach out to us directly to discuss any specific concerns you may have had during your stay. We want to ensure that we address any issues and make improvements for future guests.

10/10 - 훌륭해요

Jeannine

좋아요: 직원 및 서비스
2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 25일
Hello Jeannine,Thank you for picking our hotel for your stay! We are delighted to hear that you had a wonderful experience with us. We strive to provide exceptional service to all our guests and we are glad that we met your expectations. We hope to welcome you back soon for another excellent stay!

10/10 - 훌륭해요

Shawn

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 17일
Hello Shawn,We are delighted to hear that you had an excellent stay with us! We appreciate your positive rating and are thrilled that you enjoyed your time at our hotel. If there is anything else we can do to make future visits even better, please do not hesitate to let us know. We look forward to welcoming you back soon!

10/10 - 훌륭해요

Olga A.

좋아요: 편의 시설/서비스
Es la segunda vez que voy y me gusta mucho el hotel, porque esta bien limpio y eso para es muy importante.
2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 16일
Hello Olga A.,¡Nos complace saber que disfrutó su estadía con nosotros nuevamente! Nos enorgullece brindar un ambiente limpio para nuestros huéspedes, ya que consideramos que es un aspecto fundamental de su experiencia. Esperamos tener el placer de recibirlo una vez más en el futuro.

10/10 - 훌륭해요

Adam

2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 13일
Hello Adam,Thank you for choosing our hotel for your stay! We're thrilled to hear that you had a fantastic experience. We appreciate your support and hope to have the pleasure of welcoming you back in the future.

10/10 - 훌륭해요

Kenny

Very nice
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 4일
Hello Kenny,Thank you for your kind words! We strive to provide a pleasant experience for our guests. We hope to welcome you back in the future for another enjoyable stay.

10/10 - 훌륭해요

DAVID

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Way to go!
We were really impressed at the quality of things. Three things that we typically look for are quality, cost, and cleanliness. The hotel passed all the tests!
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 30일
Hello DAVID,Thank you for taking the time to share your positive feedback! We are delighted to hear that the hotel met your expectations in terms of quality, cost, and cleanliness. It is always rewarding to know that our efforts towards providing a great experience are being noticed and appreciated. We hope to have the pleasure of welcoming you back in the future.

10/10 - 훌륭해요

Megan

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great hotel!
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 19일
Hello Megan,Thank you for your compliments on our hotel! We strive to provide a great experience for our guests and we are glad to hear that you had an enjoyable stay with us. We hope to welcome you back in the future for another great experience.

10/10 - 훌륭해요

Hector

2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 15일
Hello Hector,We're thrilled to hear that you had a wonderful experience during your stay! Our team always strives to provide exceptional service. If you have any additional feedback or if there's anything else we can assist you with, please don't hesitate to reach out to us. We look forward to welcoming you back in the future.

10/10 - 훌륭해요

Rosemary

2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 3일
Hello Rosemary,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a fantastic experience with us. We strive to provide exceptional service and create memorable moments for our guests. We hope to welcome you back soon for another pleasant stay.

6/10 - 괜찮아요

Barbara

단체 여행, 출장 여행
좋아요: 직원 및 서비스, 객실의 편안함
별로예요: 숙박 시설 상태 및 시설
2023년 12월에 2박 숙박함
답변 제공: Manager 님, 2023년 12월 11일
Hello Barbara, We appreciate you choosing our hotel for your stay. If there's anything specific we could have done to improve your experience, please don't hesitate to reach out to us directly. We value your feedback and hope to have the opportunity to better serve you in the future.

10/10 - 훌륭해요

Cynthia

연인과의 여행, 아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel was the cleanest hotel I have ever seen. The breakfast was the best I have ever had at a hotel. Many options the food was fresh. The coffee was wonderful. The pool area was very clean and inviting. The workout room was clean. The staff was by far the friendliest staff of any hotel I have ever been in. We heard absolutely no noise from outside of our room. We couldn't hear the neighbors or their tv like you can in many hotels. By far the best hotel stay I have ever had. We stayed 3 nights and will be staying there anytime we are in the area.
2023년 11월에 3박 숙박함
답변 제공: Manager 님, 2023년 11월 29일
Hello Cynthia,Thank you for taking the time to share your positive experience at our hotel. We are delighted to hear that you found our hotel to be exceptionally clean, and that you enjoyed the breakfast with its wide variety of fresh food options. It's great to know that you appreciated the cleanliness of our pool and workout room, as well as the friendliness of our staff. We take pride in providing a quiet and comfortable environment for our guests. Your loyalty means a lot to us, and we look forward to welcoming you back whenever you are in the area.

8/10 - 좋아요

Darryl

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 4박 숙박함
답변 제공: Manager 님, 2023년 11월 5일
Hello Darryl,Thank you for choosing our hotel for your recent stay. We appreciate your feedback and we apologize for any inconvenience you may have experienced. We strive to continuously improve our services and facilities to meet the expectations of our valued guests. We value your opinion and hope to welcome you back in the future for a more enjoyable stay.

8/10 - 좋아요

Collette 님, New London

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was nice. Nothing stood out felt safe.
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 1일
Hello Collette,Thank you for choosing to stay with us. We're glad to hear that you had a pleasant and reassuring experience during your stay. We appreciate your feedback and hope to welcome you back in the future for another enjoyable stay.

8/10 - 좋아요

Susan

2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 11일
Hello Susan,We appreciate your rating and are glad to hear that you had an overall positive experience during your stay. If there's anything specific that you would like us to know or any suggestions you have for improvement, please don't hesitate to reach out to our management team. We hope to have the opportunity to welcome you back in the future for an even better stay.

10/10 - 훌륭해요

Paula

2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 11일
Hello Paula,Thank you for taking the time to leave us a 5-star review! We are delighted to hear that you had a fantastic stay with us. Your positive feedback is greatly appreciated, and we hope to welcome you back in the future for another excellent experience.

10/10 - 훌륭해요

Rick

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 26일
Hello Rick,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

10/10 - 훌륭해요

실제 이용하신 고객

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very Nice
Comfortable room with plenty of space. Breakfast was the standard fair with a few extras and was nice and warm.
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 21일
Dear Guest,We appreciate the time you've taken to rate your stay. Thank you for your feedback regarding our breakfast as well as our room. We hope you'll return someday to see how we are continuously improving in order to better serve our guests.

10/10 - 훌륭해요

Victor

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Easy parking
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 19일
Hi Victor,Thank you for being a guest with us and for taking the time to share your review and feedback. We hope to earn your business again when you return to the area.

8/10 - 좋아요

Marvin

2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 4일
Hello Marvin,Thank you for sharing this rating, and we welcome you to visit us again anytime.

10/10 - 훌륭해요

Robert

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Rooms were nice. Breakfast could have been warmer. Some items were cold.
2023년 8월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 1일
Hello Robert, Thank you for taking the time to share your feedback and to acknowledge the efforts of our hardworking staff to be as accommodating, helpful and welcoming as possible. It is good to hear from you and we greatly appreciate that you have taken the time to share your experience at our hotel! We would love to have you back and we do hope to see you again soon.

2/10 - 너무 별로예요

Nancy

2023년 8월에 2박 숙박함
답변 제공: Manager 님, 2023년 9월 1일
Hello Nancy, Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

10/10 - 훌륭해요

Barbara

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 8월에 1박 숙박함
답변 제공: Manager 님, 2023년 8월 11일
Hello Barbara,On behalf of our entire staff - thank you for your rating. We look forward to your next visit.

10/10 - 훌륭해요

Rocco 님, Arlington Heights

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great service five star hotel
2023년 7월에 1박 숙박함
답변 제공: Manager 님, 2023년 8월 7일
Hello Rocco,Thank you for your review and comments regarding our service. We appreciate you taking the time to share your experience.

10/10 - 훌륭해요

Richard

출장 여행
좋아요: 편의 시설/서비스
Reasonable price and very clean. Wish it wasn’t so close to I74. Lots of road noise.
2023년 7월에 3박 숙박함
답변 제공: Manager 님, 2023년 8월 4일
Hello Richard,Your comments are important to us as we continuously seek ways to improve upon the guest experience in our hotel. We thank you for the feedback regarding our price. Please do consider us again on your next visit to the area.

8/10 - 좋아요

CHRIS

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 7월에 1박 숙박함
답변 제공: Manager 님, 2023년 8월 2일
Hello CHRIS,We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.

10/10 - 훌륭해요

Lyra

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 7월에 1박 숙박함
답변 제공: Manager 님, 2023년 7월 26일
Hello Lyra,To see that we were able to provide our guest with such a positive experience is the highest compliment we can receive. Thank you so much for sharing.

10/10 - 훌륭해요

Brittany

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 청결 상태
2023년 7월에 1박 숙박함
답변 제공: Manager 님, 2023년 7월 26일
Hello Brittany,Thank you for sharing this rating, and we welcome you to visit us again anytime.

10/10 - 훌륭해요

john

2023년 7월에 1박 숙박함
답변 제공: Manager 님, 2023년 8월 12일
Hello john,Thank you so much for the incredible rating. We look forward to your next visit.

10/10 - 훌륭해요

Rocco

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very classy nice new hotel room
2023년 7월에 1박 숙박함
답변 제공: Manager 님, 2023년 7월 22일
Hi Rocco,Thank you for your review I’m glad you find our cleanliness and modern accommodation pleasing. We appreciate your patronage and are delighted to be your hotel of choice.

10/10 - 훌륭해요

Susan

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Facility was hard to find from highway. Needs better signage to direct to building. Once there very nice.
2023년 7월에 1박 숙박함
답변 제공: Manager 님, 2023년 7월 19일
Hi Susan,Thank you for taking the time Your feedback. Apologies that you were having a hard time with our hotel's location. We appreciate you and hope to see you again on your next visit.

10/10 - 훌륭해요

michele

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
staff was very pleasant, friendly and helpful
2023년 7월에 4박 숙박함
답변 제공: Manager 님, 2023년 7월 15일
Hello michele,It means so much to have earned your business. We appreciate the feedback regarding our staff. Insights such as this are invaluable and help us to better our services and accommodations. Thank you.

10/10 - 훌륭해요

William

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 7월에 1박 숙박함
답변 제공: Manager 님, 2023년 7월 15일
Hello William,From all of us, thank you for the fantastic rating! It was an honor to have you as a guest. Please choose us again on your next visit to the area.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
All good
2023년 7월에 1박 숙박함
답변 제공: Manager 님, 2023년 7월 15일
Dear Guest,Thank you for sharing your experience. We truly appreciate the insight regarding our hotel. Insights such as this are invaluable and help us to better our services and accommodations. Thank you.

10/10 - 훌륭해요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
all good. was very clean and quiet.
2023년 6월에 3박 숙박함
답변 제공: Manager 님, 2023년 6월 24일
Hi Karl,Thank you for your kind comments and review regarding our high standards of cleanliness and hospitality. I am glad that we were able to meet your expectations and we're all looking forward to your next visit!

10/10 - 훌륭해요

Joshua

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Everything was great and good breakfast in the morning!
2023년 6월에 1박 숙박함
답변 제공: Manager 님, 2023년 6월 19일
Hi Joshua,Thank you for sharing your experience. We truly appreciate the insight regarding our breakfast. It is our ever-present goal to provide each guest with the highest level of service; so thank you for your business and for sharing.

10/10 - 훌륭해요

Sue

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 6월에 2박 숙박함
답변 제공: Manager 님, 2023년 6월 15일
Hello Sue,We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.

10/10 - 훌륭해요

Janis

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 6월에 1박 숙박함
답변 제공: Manager 님, 2023년 6월 12일
Hello Janis,Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

10/10 - 훌륭해요

Bradley E

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Quick checking and checkout. Front desk attendant was very efficient and helpful
2023년 6월에 1박 숙박함
답변 제공: Manager 님, 2023년 6월 7일
Hi Bradley E,I am so happy to learn that you enjoyed our hospitality, service, and accommodations. It is rewarding to hear that we have succeeded in making you feel at home and that you experienced no difficulties with our services or amenities. Your compliments on our hardworking staff mean a lot to us. We are so glad that your stay was enjoyable, and we look forward to seeing you again!

10/10 - 훌륭해요

Bridgiette

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Clean and safe. Beds sleep great. Only downfall is you can hear the cars on the highway.
2023년 6월에 1박 숙박함
답변 제공: Manager 님, 2023년 6월 3일
Hello Bridgiette,On behalf of our entire staff, we thank you for choosing our hotel and appreciate what you have shared regarding our hotel. Please consider staying with us again so that we can have the opportunity to provide you with a better experience.

4/10 - 별로예요

Steve

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Could have found a much better place.
Bottom sheet had brown stain on it; There was a “vacuuming” sound 24/7 that was sooo annoying; Room was not cleaned for 2nd day. We were told we had to ask for the room to be cleaned and to get fresh towels but we were never told this now did we read this anywhere.
Yuk!!!!!  Throw this sheet away!!!!!
2023년 5월에 2박 숙박함
답변 제공: Manager 님, 2023년 5월 27일
Hello Steve,Providing the highest level of hospitality is our number one priority and I sincerely apologize for falling short of meeting your expectations. Your feedback is greatly appreciated, and we hope to better serve you on a return visit.

10/10 - 훌륭해요

John

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Clean and quiet
2023년 5월에 1박 숙박함
답변 제공: Manager 님, 2023년 6월 2일
Hello John,Thank you for sharing your experience with us. We appreciate the input referring to our hotel. We appreciate you for sharing your feedback as we continue to improve conveniences of our hotel for all of our guests.

10/10 - 훌륭해요

Nicole

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great place to stay!
2023년 4월에 1박 숙박함
답변 제공: Manager 님, 2023년 5월 20일
Hello Nicole,We can't thank you enough for sharing your feedback so that we can continue to improve upon our service and hospitality. We appreciate the comments regarding our hotel. Guest comments such as yours help us to continuously improve. Thank you for your business.

10/10 - 훌륭해요

Josh

2023년 5월에 2박 숙박함
답변 제공: Manager 님, 2023년 6월 9일
Hello Josh,Thank you for the incredible rating. We are so glad we were able to provide you with such a wonderful experience and we hope to see you very soon.

10/10 - 훌륭해요

Connie

2023년 4월에 1박 숙박함
답변 제공: Manager 님, 2023년 5월 5일
Hello Connie,Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

10/10 - 훌륭해요

Michael

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Property was very Nice. Clean.
답변 제공: Manager 님, 2023년 5월 3일
Hello Michael,Guest satisfaction is our number one objective so we really appreciate the input regarding our property. I hope you will return to enjoy a memorable and exceptional experience.