책상, 다리미/다리미판, 무료 유아용 침대, 간이 침대

레드 루프 인 스톤턴 여행 후기

2 out of 5
레드 루프 인 스톤턴
855 Bells Ln., Staunton, VA

이용 후기

6.4
평점 10 - 훌륭해요. 968개 이용 후기 중 183개" "
평점 8 - 좋아요. 968개 이용 후기 중 242개" "
평점 6 - 괜찮아요. 968개 이용 후기 중 225개" "
평점 4 - 별로예요. 968개 이용 후기 중 174개" "
평점 2 - 너무 별로예요. 968개 이용 후기 중 144개" "

6.8/10

청결 상태

7.0/10

직원 및 서비스

6.4/10

편의 시설/서비스

6.2/10

숙박 시설 상태 및 시설

6.8/10

친환경

이용 후기

10/10 - 훌륭해요

Renee

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Close to the thruway. Rooms were very clean and quite. The gentleman at the front desk was very nice and friendly. Price of the room was great. Would definitely stay here again when in the area. Thank you!
2024년 4월에 1박 숙박함
답변 제공: Tianna RediResponse Specialist 님, 2024년 4월 8일
Hello Renee, Thank you for taking a moment to complete our survey. Myself and the staff at the Red Roof Inn Staunton appreciate your 5/5 score following your stay. It's great to read that you were pleased with the cleanliness of the room and the hospitality of our staff. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit.The staff and I were happy to see Red Roof met your expectations. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,TiannaRed Roof ManagementRediResponse Specialist

2/10 - 너무 별로예요

Joshua

2024년 4월에 2박 숙박함
답변 제공: Carla RediResponse Specialist 님, 2024년 4월 6일
Hello Joshua, Thank you for taking a moment to complete our survey. At the Red Roof Inn Staunton we strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,CarlaRed Roof ManagementRediResponse Specialist

8/10 - 좋아요

Nick

Pretty good value
2024년 3월에 1박 숙박함
답변 제공: Brenda 님, 2024년 4월 1일
Thank you for your feedback.We appreciate your feedback !Thank you for your review, hope to see you again soon.

6/10 - 괜찮아요

Graciela

2024년 3월에 1박 숙박함
답변 제공: Toni-Ann RediResponse Specialist 님, 2024년 4월 1일
Hello Graciela,Thank you for choosing to stay at our Red Roof Inn Staunton. I appreciate your 3/5 score following your stay but would love for you to consider adding comments to your survey to let us know what we’re doing well and where we can improve to provide you with a better experience.I do hope that you will return to our hotel, or any other Red Roof in the future.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

10/10 - 훌륭해요

Visha

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff always goes above and beyond. 5 star hitel service always.
2024년 3월에 6박 숙박함
답변 제공: Samantha RediResponse Specialist 님, 2024년 3월 24일
Dear Visha,Thank you for taking the time to write a review of your stay at the RED ROOF INN STAUNTON. It's great to hear that you were pleased with our staff who went above and beyond to provide your with a five star hotel service. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, we look forward to your next stay at Red Roof.Sincerely,SamanthaRed Roof ManagementRediResponse Specialist

6/10 - 괜찮아요

mark

좋아요: 청결 상태, 직원 및 서비스
No ash try in smoking room
2024년 2월에 1박 숙박함
답변 제공: Brenda 님, 2024년 2월 19일
Thank you for your feedback.We will be addressing your concerns.We apologize for any inconveniences.

2/10 - 너무 별로예요

Rita

2024년 2월에 1박 숙박함
답변 제공: Carla RediResponse Specialist 님, 2024년 3월 21일
Hello Rita, Thank you for taking a moment to complete our survey. At the Red Roof Inn Staunton we strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,CarlaRed Roof ManagementRediResponse Specialist

8/10 - 좋아요

Nathaniel

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice and convenient
2024년 1월에 1박 숙박함
답변 제공: Kamaria RediResponse Specialist 님, 2024년 1월 29일
Dear Nathaniel,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN STAUNTON. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding our location to be nice and convenient. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,Red Roof Management

4/10 - 별로예요

joyce

연인과의 여행, 반려동물 동반 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
this is a very old hotel in poor condition. it was realtively clean in the room but the whole place is in poor repair. off the beaten path.
2024년 1월에 1박 숙박함
답변 제공: Xao RediResponse Specialist 님, 2024년 1월 9일
Thank you for sharing your feedback with us, Joyce. The team at the Red Roof Inn Staunton was pleased to know that you were fond of our room's cleanliness. However, you made mention of our property being old and in poor condition. As such, your sentiments may be kept into consideration going forward.Guest feedback, like yours, aids in the growth of Red Roof, so we would like to extend our thanks for your feedback. It would be our pleasure to provide you with better stays in the future.Regards,Red Roof Management

8/10 - 좋아요

실제 이용하신 고객

좋아요: 직원 및 서비스
Nice but needs work
Needs better housekeeping but its alrght
2023년 12월에 3박 숙박함
답변 제공: Xao RediResponse Specialist 님, 2024년 1월 9일
Hello Valued Guest,Thank you for sharing your feedback with us. The team at the Red Roof Inn Staunton was pleased to know that your stay resulted in an 8/10 score. However, you made mention of the housekeeping needing improvements. As such, your sentiments may be kept into consideration going forward.Guest feedback, like yours, aids in the growth of Red Roof, so we would like to extend our thanks for your feedback. It would be our pleasure to host you again in the future.Regards,Red Roof Management

4/10 - 별로예요

Gabriel

2023년 11월에 2박 숙박함
답변 제공: Brenda 님, 2023년 12월 17일
Thank you for your feedback.We apologize for any inconveniences.

6/10 - 괜찮아요

Elizabeth

출장 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
Quiet place. Some areas are not working but for sleeping is ok.
답변 제공: Brenda 님, 2024년 2월 8일
Thank you for your feedback.We appreciate your feedback !

10/10 - 훌륭해요

Marcia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Love RRI and stay with my dog usually around 5 times a year
2023년 11월에 1박 숙박함
답변 제공: Dannielle Rediresponse Specialist 님, 2023년 12월 5일
Dear Marcia,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN STAUNTON. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding the pet stay free policy. We hope to continue to provide great experiences for you. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.Sincerely,Red Roof Management

4/10 - 별로예요

Edward David

연인과의 여행, 반려동물 동반 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
As a pet owner, I like that pets are free with your stay. That’s a great thing. As a hotel guest, I would like to be made aware that my room is amongst the resident homeless population…… That was a little unnerving….. and a lot of smokers outside their rooms…. We were tired from a day of family activities, turned the heat up and went to bed, waking up hours later and staying in the cusp of cold for the rest of the night. The pictures I took of the heating/ac unit show a significant buildup of dust while the filters were filthy, with one broken into pieces. Burn holes in the bedspread. An overhead storage rack that is falling off the wall….. The price is right, but you can do better…. P. S. I’ve stayed here several times with passable stays. The staff is friendly and I understand there’s an outdoor pool…. So maybe there are some good things going for it….. But it sure does seem to be sliding in the wrong direction…..
2023년 11월에 1박 숙박함
답변 제공: Linton Red Roof Management RediResponse Specialist 님, 2023년 11월 28일
Dear Edward,Thank you for telling us about your recent visit to RED ROOF INN STAUNTON. While it's good to read that our friendly staff and pet stays free policy met your needs, I was saddened to read that the homeless encampment and the other concerns listed hindered your ability to enjoy your stay. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thank you for choosing to stay under our roof. We hope we have the opportunity to see you again in the future. Sincerely,LintonRed Roof Management RediResponse Specialist

4/10 - 별로예요

Shanon

Found a dildo in the room
2023년 11월에 1박 숙박함
답변 제공: Linton Red Roof Management Rediresponse Specialist 님, 2023년 11월 27일
Hi Shanon,Thank you for telling us about your recent visit to RED ROOF INN STAUNTON. We are sorry you had a less than pleasant experience due to the item you found in your room. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thank you again for sharing your experience with us. Our team at Red Roof would love to see you again, should your travels bring you back to our area.Regards,LintonRed Roof ManagementRediresponse Specialist

10/10 - 훌륭해요

David

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was great!
2023년 11월에 1박 숙박함
답변 제공: Brenda 님, 2023년 11월 18일
Thank you for your feedback.We appreciate your feedback !Thank you for your review, hope to see you again soon.

8/10 - 좋아요

Matthew

좋아요: 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Brenda 님, 2023년 11월 18일
Thank you for your feedback.We appreciate your feedback !Thank you for your review, hope to see you again soon.

2/10 - 너무 별로예요

Diane

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very dirty the bathroom the chair the wall the door etc
2023년 11월에 1박 숙박함
답변 제공: Brenda 님, 2023년 11월 18일
Thank you for your feedback.We apologize for any inconveniences.

10/10 - 훌륭해요

Andrea

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함
답변 제공: Brenda 님, 2023년 11월 5일
Thank you very much for taking the time to complete our guest survey.I really appreciate your comments regarding your recent stay at the Howard Johnson Lexington.We look forward to your next stay with us.

10/10 - 훌륭해요

Douglas

.
2023년 11월에 1박 숙박함
답변 제공: Brenda 님, 2023년 11월 3일
Thank you very much for taking the time to complete our guest survey.I really appreciate your comments regarding your recent stay at the Red Roof Inn Staunton, VA.We look forward to your next stay with us.

10/10 - 훌륭해요

Deborah

연인과의 여행, 반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good continental breakfast. Beutiful location.
2023년 10월에 1박 숙박함
답변 제공: Brenda 님, 2023년 11월 2일
Thank you very much for taking the time to complete our guest survey.I really appreciate your comments regarding your recent stay at the Red Roof Inn Staunton VA.We look forward to your next stay with us.

6/10 - 괜찮아요

Vibhor singh

별로예요: 직원 및 서비스
It's alright! They could drastically improve on security. There were left overs in the refrigerator! Need to work on cleanliness
2023년 10월에 1박 숙박함
답변 제공: Brenda 님, 2023년 11월 1일
Thank you for your feedback.We will be addressing your concerns.We apologize for any inconveniences.

2/10 - 너무 별로예요

De 님, Virginia Beach

연인과의 여행, 출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room was dirty. The door's peephole had been damaged and stuffed with toilet paper. Drugs being used in other rooms and hallways. It was so bad we checked out and left the same day.
2023년 10월에 3박 숙박함
답변 제공: Brenda 님, 2023년 10월 24일
Thank you for your feedback.We apologize for any inconveniences.

10/10 - 훌륭해요

Marvin

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
The toilet was loose and rocked. Maintenance took care of the issue the next day.
2023년 10월에 2박 숙박함
답변 제공: Brenda 님, 2023년 11월 12일
Thanks for your review andwe look forward to your next stay with us.We apologize for any inconveniences.

10/10 - 훌륭해요

Mary Kay

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Brenda 님, 2023년 10월 23일
Thank you for your feedback.We appreciate your feedback !Thank you for your review, hope to see you again soon.

10/10 - 훌륭해요

Jonathan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 2박 숙박함
답변 제공: Brenda 님, 2023년 10월 23일
Thank you for your feedback.We appreciate your feedback !Thank you for your review, hope to see you again soon.

10/10 - 훌륭해요

Kristina

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함
답변 제공: Brenda 님, 2023년 10월 19일
Thank you for your feedback.We appreciate your feedback !Thank you for your review, hope to see you again soon.

6/10 - 괜찮아요

Helene

연인과의 여행
Pathetic breakfast - only bread, bagels, and dry cereal. No tea. No milk. No protein. No jam. Staffer doing checkout was incomprehensible. Tub was chipped and in dreadful shape.
2023년 10월에 1박 숙박함
답변 제공: Brenda 님, 2023년 10월 15일
Thank you for your feedback.We will be addressing your concerns.We apologize for any inconveniences.

10/10 - 훌륭해요

John

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Quiet, out of the way. No fuss. Good room, good price
2023년 10월에 1박 숙박함
답변 제공: Brenda 님, 2023년 10월 15일
Thank you for your feedback.We appreciate your feedback !Thank you for your review, hope to see you again soon.

2/10 - 너무 별로예요

Angela

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Terrible. Smelled horrific. Front desk staff wasn't very friendly or helpful. People are living there, and it sounds like a college dorm. Bugs in the shower/bath and on the floor by the bed. I've stayed at free youth hostels that were cleaner and more inviting.
2023년 10월에 1박 숙박함
답변 제공: Brenda 님, 2023년 10월 10일
Thank you for your feedback.We apologize for any inconveniences.

4/10 - 별로예요

Greg

좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
This room looked nothing lijevthe online picture. I took pictures to send my wife. The tub was peeling and looked like it came from the junk yard. The room was old and tattered looking and it reeked of cigarette smoke. The couple in the room next to me were fighting over the conition of the room when tgey arrived. Posting pictures from years ago is misleading and false advertising. I will not stay here again unfortunately.
2023년 10월에 1박 숙박함
답변 제공: Xao Red Roof Management RediResponse Specialist 님, 2023년 10월 14일
Thanks for sharing your feedback with us, Greg. The team at our Red Roof Inn Staunton was saddened to see that we failed to provide you with a satisfactory stay. You stated that the poor smell described and the tub conditions described, along with your other concerns hindered your stay. As such, your feedback may be taken into account as Red Roof aims to continuously improve.I appreciate that you brought this to our attention. We wish you all the best in your future travels.Best wishes,XaoRed Roof ManagementRediResponse Specialist

10/10 - 훌륭해요

IGLESIA NUEVA

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 1박 숙박함
답변 제공: Brenda 님, 2023년 10월 8일
Thank you for your feedback.We appreciate your feedback !Thank you for your review, hope to see you again soon.

2/10 - 너무 별로예요

Michelle

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Terrible
2023년 9월에 2박 숙박함
답변 제공: Tianna RediResponse Specialist 님, 2023년 10월 4일
Hello Michelle,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Staunton and I were disappointed to see your 2/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,TiannaRed Roof ManagementRediResponse Specialist

4/10 - 별로예요

Toni

아이를 동반한 가족 여행, 가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Stains everywhere on hard surfaces and on bedding.
2023년 9월에 2박 숙박함
답변 제공: Tianna RediResponse Specialist 님, 2023년 10월 2일
Hello Toni, Thank you for taking the time to leave your feedback regarding your recent visit at the Red Roof Inn Staunton. You indicated that you were unsatisfied with the stained surfaces and the bedding. Red Roof strive to provide guests with all the comforts of home, so I am disappointed to hear that we did not achieved that with you. For future travels, should you encounter any issues with us, please do not hesitate to contact the front desk directly in real time. Thank you again and we wish you all the best in your future travels. Sincerely,TiannaRed Roof ManagementRediResponse Specialist

10/10 - 훌륭해요

Elizabeth

연인과의 여행
Love the backside of the property. Lovely valley view. The room was clean in the center of the room. The coffee pot had a layer of dust on it. They floor was dirty left the bottom of my feet black.
2023년 9월에 1박 숙박함
답변 제공: Brenda 님, 2023년 10월 1일
Thank you for your feedback.We will be addressing your concerns.We apologize for any inconveniences.

4/10 - 별로예요

Megan

2023년 9월에 1박 숙박함
답변 제공: Brenda 님, 2023년 10월 15일
Thank you for your feedback.We appreciate your feedback !

10/10 - 훌륭해요

Michelle

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Go for the room; not for the breakfast
Great stay for the price. Big room. Huge bed. Good AC. Very clean inside and outside. No carpet! Breakfast was nothing but cereal and bread. Very disappointing. And I felt the sheets were scratchy but pillows and blanket were good.
2023년 9월에 1박 숙박함
답변 제공: Brenda 님, 2023년 9월 23일
Thank you for your feedback.We apologize for any inconveniences.

6/10 - 괜찮아요

Leroy

좋아요: 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: Brenda 님, 2023년 9월 14일
Thank you for your feedback.We appreciate your feedback !Thank you for your review, hope to see you again soon.

6/10 - 괜찮아요

Sydney

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
Our stay was fairly nice. I do think that a better selection of breakfast options would be nice. No protein or anything like that, Only breads, cereal, and coffee.
2023년 9월에 3박 숙박함
답변 제공: Brenda 님, 2023년 9월 11일
Thank you for your feedback.We appreciate your feedback !

8/10 - 좋아요

Gregory

출장 여행
좋아요: 편의 시설/서비스
Ok
2023년 9월에 1박 숙박함
답변 제공: Brenda 님, 2023년 9월 11일
Thank you for your feedback.We appreciate your feedback !Thank you for your review, hope to see you again soon.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 1박 숙박함
답변 제공: Brenda 님, 2023년 8월 15일
Thank you for your feedback.We appreciate your feedback !Thank you for your review, hope to see you again soon.

6/10 - 괜찮아요

john

좋아요: 직원 및 서비스
No thanks
2023년 8월에 2박 숙박함
답변 제공: Brenda 님, 2023년 8월 14일
Thank you for your feedback.We appreciate your feedback !

2/10 - 너무 별로예요

Gina

연인과의 여행, 반려동물 동반 여행
별로예요: 편의 시설/서비스
Horrible! Found a used CONDOM , body oil and a sex toy on the floor, as well as dirty towels stuffed in a drawer. Was offered ZERO help by staff; told a refund was my only option! Health hazard- do not stay here
2023년 8월에 1박 숙박함
답변 제공: Brenda 님, 2023년 8월 12일
Thank you for your feedback.We will be addressing your concerns.We apologize for any inconveniences.

8/10 - 좋아요

EDWARD 님, CHATTANOOGA

좋아요: 직원 및 서비스
Little bit out of the way. Must drive to find nearby restaurants. Otherwise just fine.
2023년 8월에 1박 숙박함
답변 제공: Brenda 님, 2023년 8월 7일
Thank you for your feedback.We appreciate your feedback !

8/10 - 좋아요

Michelle

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Go to stay but don't expect more than a bed.
The bathroom tub would not drain well and there was no vending machine either. The breakfast was only sliced bread and 1 muffin and we were with another couple so we had no breakfast.
2023년 8월에 1박 숙박함
답변 제공: Brenda 님, 2023년 8월 6일
Thank you for your feedback.We will be addressing your concerns.We apologize for any inconveniences.

10/10 - 훌륭해요

Glenn

2023년 8월에 1박 숙박함
답변 제공: Devorine RediResponse Specialist 님, 2023년 8월 29일
Thank you for taking a moment to positively rate your experience, Glenn. The staff at the Red Roof Inn Staunton and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Devorine RediResponse Specialist

2/10 - 너무 별로예요

Dreama

별로예요: 숙박 시설 상태 및 시설
Room was dirty, shower was backwards (turn water towards cold to get hot) the faucet was coming out of the wall, the sink was covered in limescale, blood on towels and sheets/blankets etc... Unexpected pet deposit as well as a pet limit not mentioned at all when booking nor in the fine print. No atm on sight yet require cash for deposit. Housekeeping not attentive. Pool had poop in it and a large hole in the bottom that could easily break an ankle
2023년 7월에 3박 숙박함
답변 제공: Brenda 님, 2023년 8월 4일
Thank you for your feedback.We will be addressing your concerns.We apologize for any inconveniences.

6/10 - 괜찮아요

Gregory

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Comforter was covered in stains & room did not smell clean. I couldn’t understand lady at front desk and could not get a 1st floor room.
2023년 8월에 1박 숙박함
답변 제공: Brenda 님, 2023년 8월 4일
Thank you for your feedback.You Staying in room 110 & it is in 1st floor.We apologize for any inconveniences.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Clean and Spacious Room
The room is clean and spacious.
2023년 7월에 1박 숙박함
답변 제공: Brenda 님, 2023년 7월 30일
Thank you for your feedback.We appreciate your feedback !Thank you for your review, hope to see you again soon.

10/10 - 훌륭해요

Gytha

2023년 7월에 1박 숙박함
답변 제공: Xao RediResponse Specialist 님, 2023년 8월 24일
Thank you for sharing your perfect rating with us, Gytha. Our staff at the Red Roof Inn Staunton was especially delighted to know that we earned this following your stay. We aim to deliver a positive experience to all our guests and we were happy to know that you were satisfied with your stay. However, we would love to hear about your stay, so please feel free to share.Once again, we would like to extend our gratitude for your rating. It would be our pleasure to host you under our roof again in the future.Appreciatively,XaoRediResponse Specialist