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수퍼 8 바이 윈덤 윈체스터 버지니아 여행 후기

2 out of 5
수퍼 8 바이 윈덤 윈체스터 버지니아
1077 Millwood Pike, Winchester, VA

이용 후기

6.4
평점 10 - 훌륭해요. 514개 이용 후기 중 80개" "
평점 8 - 좋아요. 514개 이용 후기 중 139개" "
평점 6 - 괜찮아요. 514개 이용 후기 중 133개" "
평점 4 - 별로예요. 514개 이용 후기 중 81개" "
평점 2 - 너무 별로예요. 514개 이용 후기 중 81개" "

6.4/10

청결 상태

7.2/10

직원 및 서비스

5.8/10

편의 시설/서비스

6.0/10

숙박 시설 상태 및 시설

5.8/10

친환경

이용 후기

2/10 - 너무 별로예요

Kevin

별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The linen was dingy, towels was discolored, room and halway reaped of cigarette smoke.
2024년 4월에 1박 숙박함
답변 제공: Guest Relation Management 님, 2024년 4월 9일
Hi Kevin,Thank you for your feedback regarding your recent stay at our hotel. Please know that we take your feedback very seriously, and we are addressing these issues with our housekeeping and maintenance teams to ensure that such incidents do not occur in the future. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

10/10 - 훌륭해요

Corinne

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Comfortable bed
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 2일
Hello Corinne,We're pleased to hear that you found our bed comfortable during your stay. Your comfort is our top priority, and we're delighted that you had a restful night at our hotel. We appreciate your feedback and hope to welcome you back for another comfortable stay.

4/10 - 별로예요

Caroline

연인과의 여행, 아이를 동반한 가족 여행, 가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
We found over 10 bugs in our room! We felt itchy the entire trip. Don’t go here unless you’re okay with sharing your room with a community of bugs.
답변 제공: Guest Relation Management 님, 2024년 2월 20일
Hi Caroline,Providing a clean and comfortable environment for our guests is a top priority, and it's deeply concerning to learn about the presence of bugs in your room. Your feedback is incredibly valuable, and we take it very seriously. We will immediately address this issue with our housekeeping and pest control teams to ensure that it is thoroughly investigated and resolved. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

10/10 - 훌륭해요

Charles

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Room were clean staff was friendly
2024년 1월에 2박 숙박함
답변 제공: Guest Relation Management 님, 2024년 1월 25일
Hi Charles,Thank you for choosing to stay with us, and we appreciate your positive feedback. We're pleased to hear that you found your room clean and our staff friendly during your visit. Maintaining a clean and welcoming environment is a top priority for us, and our staff works hard to ensure that our guests have a comfortable and enjoyable experience. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.

6/10 - 괜찮아요

Daniel

2024년 1월에 1박 숙박함
답변 제공: Guest Relation Management 님, 2024년 1월 31일
Hi Daniel,Thank you for taking the time to provide feedback on your stay with us. We are pleased to hear that you enjoyed the majority of your stay; however, we would appreciate your feedback and suggestions for improvement for your next visit. Your feedback will assist us in identifying our strengths and weaknesses. Thank you again, and we hope to see you soon!

10/10 - 훌륭해요

Patrick

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
For only 50 dollars it was very good. Clean, warm, nice bed, good TV
2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 13일
Hello Patrick,Thank you for your feedback! We are delighted to hear that you had a pleasant stay at our hotel. It's great to know that you found the room clean, warm, and comfortable, with a good TV. We appreciate your positive comments and hope to welcome you back in the future.

10/10 - 훌륭해요

Kurt

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Guest Relation Management 님, 2024년 1월 9일
Hi Kurt,Thank you so much for your perfect rating! We're thrilled to hear that you had an exceptional experience during your stay. Providing outstanding service and accommodations is our goal, and we're delighted that we met your expectations. We appreciate your choice to stay with us and look forward to welcoming you back for another excellent stay in the future.

2/10 - 너무 별로예요

William

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This place terrible. Stinkbugs in room, exterminated at least 6 of them. Bathtub had muddy water bottom. Only one light fixture worked in sleeping area. Stains on wall. Smoke detector missing.
2023년 12월에 1박 숙박함
답변 제공: Guest Relation Management 님, 2024년 1월 2일
Hi William,Thank you for your feedback regarding your recent stay at our hotel. Please be assured that we take your comments seriously, and we will address these matters with our housekeeping and maintenance teams immediately. Steps will be taken to rectify the issues with stinkbugs, the condition of the bathtub, lighting fixtures, stains on the wall, and the missing smoke detector. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

6/10 - 괜찮아요

Edward

2023년 11월에 1박 숙박함
답변 제공: Guest Relation Management 님, 2023년 12월 26일
Hi Edward,Thank you for taking the time to provide feedback on your stay with us. We are pleased to hear that you enjoyed the majority of your stay; however, we would appreciate your feedback and suggestions for improvement for your next visit. Your feedback will assist us in identifying our strengths and weaknesses. Thank you again, and we hope to see you soon!

6/10 - 괜찮아요

Elizabeth 님, Brossard

연인과의 여행
The front desk was unable to provide extra shhets for bed. Linen was damaged. Dirt around door frames, dirt behind dressor including bottle caps. The phone was too dirty to touch so i put in on the floor using tissue paper. Low atartard of cleanliness overall. The breakfast room had sirt on the ceilings and walls.
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 29일
Hello Elizabeth, Thank you for sharing your feedback regarding your recent stay. We apologize for any inconvenience you may have experienced during your visit. We appreciate you bringing these concerns to our attention and have shared your comments with our housekeeping and maintenance teams to ensure that these issues are addressed. We value your patronage and hope to welcome you back in the future for a more enjoyable stay.

10/10 - 훌륭해요

Teresa

반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
it was close to the highway and rooms were clean.
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 26일
Hello Teresa,Thank you for taking the time to share your feedback with us. We're thrilled to hear that you found our hotel's convenient location near the highway to be a positive aspect of your stay. It's also great to know that you found your room to be clean and well-maintained. We appreciate your kind words and hope to welcome you back in the future.

4/10 - 별로예요

LaVonne

아이를 동반한 가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The only reason I have stayed here is because it is cheap. But you get what you pay for and the roaches are everywhere. I've set traps all over my room and I'm constantly spraying.
2023년 11월에 5박 숙박함
답변 제공: Guest Relation Management 님, 2023년 11월 9일
Hi LaVonne,We take this matter very seriously, and we are addressing the situation immediately to ensure that it is resolved. Pest control measures will be taken to eliminate the problem thoroughly. We appreciate you bringing this to our attention, and we hope that you would consider giving us another opportunity to provide you with a vastly improved stay in the future.

6/10 - 괜찮아요

Edith

2023년 11월에 1박 숙박함
답변 제공: Guest Relation Management 님, 2023년 11월 7일
Hi Edith,Thank you for taking the time to provide feedback on your stay with us. We are pleased to hear that you enjoyed the majority of your stay; however, we would appreciate your feedback and suggestions for improvement for your next visit. Your feedback will assist us in identifying our strengths and weaknesses. Thank you again, and we hope to see you soon!

4/10 - 별로예요

Lawrence

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Enroute trip stay.
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 4일
Hello Lawrence,Thank you for taking the time to share your feedback with us. We appreciate your positive rating of our hotel experience. If there is anything we can assist you with in the future, please do not hesitate to reach out to our management team.

4/10 - 별로예요

Michel

단체 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Guest Relation Management 님, 2023년 10월 31일
Hi Michel,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We deeply value our guests' opinions, as they help us identify areas where we can improve our services. If you could provide us with more specific details about your concerns, we would greatly appreciate it. Your feedback will be instrumental in helping us address the issues you encountered and prevent similar situations from occurring in the future. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.

2/10 - 너무 별로예요

John

좋아요: 편의 시설/서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Filthy, room was not vacuumed, hole patches on doors and walls, tub.
2023년 10월에 2박 숙박함
답변 제공: Guest Relation Management 님, 2023년 10월 25일
Hi John,Thank you for your feedback regarding your recent stay at our hotel. We take your feedback seriously and will address the issues you mentioned promptly to ensure that they are not repeated in the future. Cleanliness and maintenance are top priorities, and we will work diligently to make necessary improvements. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

10/10 - 훌륭해요

Melvin

가족 여행
Very clean and the reception was very pleasant
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 28일
Hello Melvin,Thank you for your kind feedback! We take pride in providing a clean environment and friendly reception. We hope to welcome you back soon!

2/10 - 너무 별로예요

luis alberto

별로예요: 청결 상태
ok
2023년 10월에 1박 숙박함
답변 제공: Guest Relation Management 님, 2023년 10월 17일
Hi Luis,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We deeply value our guests' opinions, as they help us identify areas where we can improve our services. If you could provide us with more specific details about your concerns, we would greatly appreciate it. Your feedback will be instrumental in helping us address the issues you encountered and prevent similar situations from occurring in the future. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.

4/10 - 별로예요

Daniel

별로예요: 편의 시설/서비스
My first room wasn't working out. Cigarette smell in the stairway and hallway. The tv didn't work, the refrigerator was warm, til I plugged it in. The front desk person moved me to a different room. In that room, lamps weren't working til I fpund the plugs and plugged them in. Breakfast was a mess. On the first morning. There was about 6 slices of bread out. No fruit. This morning, a little more bread but still barely anything else. Not going back.
2023년 10월에 2박 숙박함
답변 제공: Guest Relation Management 님, 2023년 10월 16일
Hi Daniel,Thank you for your feedback regarding your recent stay at our hotel. It's disheartening to hear about the cigarette smell in the stairway and hallway, the non-functional TV and refrigerator in your first room, and the issues with the lamps in the second room. Additionally, we appreciate your feedback regarding the breakfast service. We will immediately address these issues with our team to ensure that such problems do not reoccur. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

2/10 - 너무 별로예요

Terence

가족 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
We had to leave as the place was not up to standard. The man at reception was very helpful and understanding.
2023년 10월에 1박 숙박함
답변 제공: Guest Relation Management 님, 2023년 10월 16일
Hi Terence,Your feedback is important to us, and I want to assure you that we take your comments seriously. We will use your feedback to identify areas for improvement and make necessary changes to enhance the experience for our future guests. Thank you for choosing our hotel, and we hope to have the pleasure of welcoming you back soon.

2/10 - 너무 별로예요

Donna

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Upon entering the first room they gave us, we disturbed the roaches on the dresser and the sink. They were quick to move us to another room, which smelled like the smoking area. The AC didn't work. We ran the fan all night and in the morning the smoke smell was gone. Maybe they should air out rooms that previous guests smoked in. My husband moved the night stand because he dropped something behind it and the amount of filth behind it was incredible! Spoons, crumbs, etc....No wonder the roaches feel so welcomed.
2023년 10월에 1박 숙박함
답변 제공: Guest Relation Management 님, 2023년 10월 12일
Hi Donna,We appreciate your feedback and sharing with us your concerns. Rest assured that this will be shared and reviewed with management for improvements in our process and operations. It has been and will always be our goal to continue providing only the best for our guests. We hope to have another chance to host you and impress you with our changes.

8/10 - 좋아요

Susan

가족 여행
The room wasn’t very clean. The breakfast had almost nothing. Cereal, coffee and juice. There was a toaster but no bread or anything else to toast.
2023년 10월에 1박 숙박함
답변 제공: Guest Relation Management 님, 2023년 10월 11일
Hi Susan,Your feedback is invaluable, and we take it seriously. I assure you that I will personally look into the matters you've mentioned and address them with our housekeeping and kitchen staff. We will take immediate corrective measures to ensure that our rooms are thoroughly cleaned and that our breakfast options are more varied and satisfying. We appreciate your feedback, and we hope to have the opportunity to provide you with a much-improved experience in the future.

2/10 - 너무 별로예요

Christopher

2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 28일
Hello Christopher,We apologize for any dissatisfaction you may have experienced during your stay. Please provide more information about your concerns so we can address them accordingly.

8/10 - 좋아요

Robert

2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 3일
Hello Robert,We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.

4/10 - 별로예요

Kent

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Dirty place
2023년 9월에 4박 숙박함
답변 제공: Guest Relation Management 님, 2023년 9월 21일
Hi Kent,Maintaining a clean and welcoming environment is a top priority for us, and I want to assure you that your feedback is taken seriously. We will investigate the issues you encountered and take immediate steps to address and rectify them to ensure that such problems do not happen in the future. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.

8/10 - 좋아요

Paul

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 1박 숙박함
답변 제공: Guest Relation Management 님, 2023년 9월 20일
Hi Paul,Your feedback is highly appreciated as we continuously strive to improve our service. Thank you for taking the time to rate your stay with us. We look forward to another opportunity to host you and provide an even better experience in the near future.

8/10 - 좋아요

John

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Great
Love it. It’s an old school motel, except it has the electric car charger
2023년 9월에 2박 숙박함
답변 제공: Guest Relation Management 님, 2023년 9월 14일
Hi John,Thank you so much for your positive feedback! We're delighted to hear that you enjoyed your stay at our hotel, especially our unique blend of old-school charm and modern convenience with the electric car charger. We take great pride in offering amenities that cater to our guests' needs and preferences, and we're glad to know that our electric car charger added value to your stay. Thank you for choosing our hotel, and we look forward to welcoming you back in the future!

10/10 - 훌륭해요

Darrell

좋아요: 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 2박 숙박함
답변 제공: Guest Relation Management 님, 2023년 9월 12일
Hi Darrell,Thank you so much for your perfect rating! We are truly delighted to hear that you had such an exceptional experience during your stay with us. Your satisfaction is our ultimate goal, and your rating serves as a tremendous source of motivation for our team. Thank you for choosing our hotel, and we hope to have the pleasure of welcoming you back soon.

2/10 - 너무 별로예요

Brittany

출장 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
..oh what a night..
We checked in late due to traveling. The entire lobby smells like smoke and there was a stack of papers visible at the check in of a list of people and horrible things they had done to other guests clearly visible from the other side of the counting. Things like don’t let this guest stay here because they stabbed someone. Check in was fine otherwise. The room was the worst super 8 room I have ever stayed at. The shower toilet and sink had not been cleaned, the safety lock on the door was broken so we had to put a table in front of the door while we slept at night. There was a cigarette burn in my sheets and blanket and we couldn’t turn on the air conditioner because you could smell the mold growing in it while it was turned on. There were also brown stains all over the walls..and when I say all over they were all over…stay at the place next door if you have to sleep over in this town!
2023년 9월에 1박 숙박함
답변 제공: Guest Relation Management 님, 2023년 9월 11일
Hi Brittany,Thank you for your feedback regarding your recent stay at our hotel. The issues you described, including the strong smoke odor in the lobby, the concerning list of incidents at the check-in counter, the uncleanliness of your room, the broken safety lock, the mold smell from the air conditioner, and the stains on the walls, are all deeply troubling and do not reflect the level of service and cleanliness we aim to provide. Please know that we take your feedback seriously, and we will investigate these issues thoroughly and take immediate corrective action to ensure that such problems do not happen again in the future. We hope you will consider giving us another opportunity to provide you with a much-improved stay in the future.

8/10 - 좋아요

Sharon

2023년 9월에 2박 숙박함
답변 제공: Guest Relation Management 님, 2023년 9월 28일
Hi Sharon,Your feedback is highly appreciated as we continuously strive to improve our service. Thank you for taking the time to rate your stay with us. We look forward to another opportunity to host you and provide an even better experience in the near future.

2/10 - 너무 별로예요

chris

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 4박 숙박함
답변 제공: Manager 님, 2023년 9월 10일
Hello chris,Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

10/10 - 훌륭해요

Joseph

좋아요: 청결 상태
2023년 9월에 1박 숙박함
답변 제공: Guest Relation Management 님, 2023년 9월 6일
Hi Joseph,We value our customers' feedback, and we're thrilled to hear that we've succeeded in meeting your expectations. From all of us here, thank you for rating us perfectly and choosing us. We'll continue to offer the best service and eagerly await your next visit.

10/10 - 훌륭해요

Amy

가족 여행
좋아요: 편의 시설/서비스
Very pleasant and comfortable.
2023년 9월에 1박 숙박함
답변 제공: Guest Relation Management 님, 2023년 9월 4일
Hi Amy,We're thrilled to hear that you had a very pleasant and comfortable stay! Your satisfaction is our top priority, and your positive feedback is greatly appreciated. We look forward to welcoming you back in the future for another enjoyable stay.

4/10 - 별로예요

JENNIFER

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Room was ok and coffee was good (but no real breakfast to speak of). Biggest problem was we woke up to kill two roaches in our room!
2023년 8월에 1박 숙박함
답변 제공: Manager 님, 2023년 8월 27일
Hello JENNIFER,I sincerely apologize for the conditions of the hotel. We are currently working on fixing these issues. We appreciate your feedback and hope you give us another chance to turn this experience around. Thank you for staying with us and have a great day.

8/10 - 좋아요

William

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 8월에 1박 숙박함
답변 제공: Guest Relation Management 님, 2023년 8월 24일
Hi William,Your feedback is highly appreciated as we continuously strive to improve our service. Thank you for taking the time to rate your stay with us. We look forward to another opportunity to host you and provide an even better experience in the near future.

6/10 - 괜찮아요

Ben

출장 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Last choice of this stretch
Only request was ground floor. Was put on second floor. Saw bugs by the fridge. On the bed I did not use, there was a bug that looked like a tick. Lights were not plugged into outlet controlled by light switch. Tile in bathroom was loose in spots and seemed unfinished. Toilet seat was broken. Overall, I’d never stay here again.
2023년 8월에 2박 숙박함
답변 제공: Guest Relation Management 님, 2023년 8월 14일
Hi Ben,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We understand that being placed on the second floor despite your request for a ground floor room was disappointing. We'll review our room assignment processes to ensure that guest preferences are better accommodated in the future. We're also disappointed to hear about the presence of bugs and the issue with the bed. Ensuring a clean and comfortable environment is a priority for us, and we're committed to addressing these matters immediately to prevent any recurrence. Your comments about the lights not being connected to the outlet controlled by the light switch, loose tiles in the bathroom, and a broken toilet seat are all noted. These issues should not have been part of your experience, and we're taking these concerns seriously and working to rectify them promptly. We hope you would consider giving us another chance in the future to provide you with a more positive and comfortable stay.

2/10 - 너무 별로예요

Chris

2023년 8월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 2일
Hello Chris,Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

6/10 - 괜찮아요

Brett

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
NA
2023년 7월에 1박 숙박함
답변 제공: Guest Relation Management 님, 2023년 8월 2일
Hi Brett,We appreciate the time given to share your recent experience with us. We are pleased to hear that you enjoyed the majority of your stay; however, we would appreciate your feedback and suggestions for improvement for your next visit. Your feedback will assist us in identifying our strengths and weaknesses. Thank you once more and we hope to see you again!

4/10 - 별로예요

Shannon

2023년 7월에 1박 숙박함
답변 제공: Guest Relation Management 님, 2023년 7월 18일
Hi Shannon,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We deeply value our guests' opinions, as they help us identify areas where we can improve our services. If you could provide us with more specific details about your concerns, we would greatly appreciate it. Your feedback will be instrumental in helping us address the issues you encountered and prevent similar situations from occurring in the future. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.

8/10 - 좋아요

Scott

2023년 7월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 2일
Hello Scott,We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

8/10 - 좋아요

Molly

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Our 2 Night Stay at Motel 8
Our stay was pleasant. The room was clean, bed was comfortable and we had plenty of towels and washcloths for the two of us. Check in was good; questions answered.
2023년 6월에 2박 숙박함
답변 제공: Guest Relation Management 님, 2023년 7월 7일
Hi Molly,Thank you for sharing your positive feedback about your recent stay at our hotel. We are thrilled to hear that your experience was pleasant and that you found the room clean and comfortable. Maintaining a clean and well-maintained environment is a top priority for us, and we are delighted that our efforts were reflected in your room. We understand the importance of a comfortable bed and providing an ample supply of towels and washcloths, and we are pleased to know that we met your expectations in these areas. We are also glad to hear that your check-in experience went smoothly. We strive to provide efficient and friendly service to ensure a seamless arrival for our guests. Thank you for choosing our hotel, and we hope to have the opportunity to serve you again in the future.

6/10 - 괜찮아요

Karen

별로예요: 직원 및 서비스
2023년 6월에 2박 숙박함
답변 제공: Guest Relation Management 님, 2023년 6월 26일
Hi Karen,Your feedback is highly appreciated as we continuously strive to improve our service. Thank you for taking the time to rate your stay with us. We look forward to another opportunity to host you and provide an even better experience in the near future.

6/10 - 괜찮아요

Shawn

2023년 6월에 3박 숙박함
답변 제공: Manager 님, 2023년 6월 24일
Hello Shawn,It was our privilege to earn your business and we hope to host you again on your next trip.

2/10 - 너무 별로예요

Jack

연인과의 여행, 출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
First room we were given a key to a room that was occupied by other guest…really safe. Went back down exchanged the key got a new room and walked in and there was blood on the walls and bed. Absolutely disgusting.
2023년 5월에 1박 숙박함
답변 제공: Manager 님, 2023년 5월 23일
Hello Jack, I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. I do want you to know that we take guest comments very seriously and that all the issues you have brought to our attention are being promptly addressed. Our guest satisfaction is vital to our success and your feedback will promote needed changes. I hope that you will consider staying with us again so that we can have a chance to provide you with a superior experience and change your perception of our hotel and services.

8/10 - 좋아요

Regina

2023년 5월에 1박 숙박함
답변 제공: Guest Relation Management 님, 2023년 6월 8일
Hi Regina,We appreciate you sharing your rating of your recent stay with us. We hope to have you again for another enjoyable stay.

10/10 - 훌륭해요

Michael

Kindness
Great staff!
2023년 3월에 1박 숙박함
답변 제공: Manager 님, 2023년 5월 20일
Hello Michael,Thank you for being a valued guest and for providing us the feedback regarding our staff. Every guest experience is extremely important to us. We value your feedback and thank you for your business.

8/10 - 좋아요

Philip

2023년 5월에 1박 숙박함
답변 제공: Guest Relation Management 님, 2023년 5월 15일
Hi Philip,Your rating means a lot to us, and we are glad you enjoyed your stay. Thank you for choosing us, and we hope to host you again soon!

10/10 - 훌륭해요

Shannon

2023년 5월에 1박 숙박함
답변 제공: Guest Relation Management 님, 2023년 5월 7일
Hi Shannon,Thank you for taking the time to leave us a perfect rating. Our team takes great pride in providing exceptional service and amenities, and we are pleased that we were able to exceed your expectations. Your feedback is greatly appreciated and will motivate us to continue providing the highest level of service to all of our guests. Thank you for choosing to stay with us, and we look forward to welcoming you back in the future.

2/10 - 너무 별로예요

Shannon

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
A very unpleasant stay the room was very dirty we asked for a non-smoking room front desk refused to give us a non-smoking room we had the police knocking on our door due to noise from another room beside us we did not finish our stay out due to the fact of the other guests beside us making noise and beating and banging on the door. I asked for half of my refund back not for all because I wasted almost $70 for nothing and I could have went to a more pleasant peaceful cleaner hotel
2023년 5월에 1박 숙박함
답변 제공: Manager 님, 2023년 5월 6일
Hello Shannon,Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. We take this very seriously and are very sorry about the issues you faced; this has been forwarded to management. Thank you again for sharing and we hope to earn your business in the future by continuing to evolve and improve the guest experience.

10/10 - 훌륭해요

Cynthia

2023년 4월에 1박 숙박함
답변 제공: Manager 님, 2023년 4월 22일
Hello Cynthia,We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.