Dear Valued Guest, Thanks for choosing Crowne Plaza Hotel & Suites Landmark Shenzhen. We appreciate your positive comment. We sincerely look forward to welcoming you back again.

Dear Valued Guest, Thank you for taking time to post your positive feedback regarding your recent experience at Crowne Plaza Hotel & Suites Landmark Shenzhen. I am pleased to hear you enjoyed your stay with us. We are looking forward to serving you again in the future. Sincerely, Lynn Li Director of Marketing & Communications

尊敬的賓客：感謝您入住深圳富苑皇冠假日套房酒店，並與我們如此細致的點評。作為深圳老牌的五星級酒店，我們期待與客人的攜手共進，同時重視每位客人的入住體驗，希望為賓客創造超乎所值的感受。您對Katherine的褒獎我們會分享給團隊及她本人，您的稱贊讓我們備受鼓舞。能夠得到您的認可和推薦是我們的榮幸。我們將繼續努力為客人提供超乎期望的服務，熱忱期待您的再次光臨。

Dear Valued Guest, Thank you for choosing Crowne Plaza Hotel & Suites Landmark Shenzhen. We are very delighted to know that you had a great stay with us and your compliments on our service is highly appreciated. It's our urmost honorable to provide the best service to every guest to make their journey in Shenzhen extraordinary.We look forward to welcoming you back soon in the near future!

感谢您入住深圳富苑皇冠假日套房酒店，并在百忙之中与我们分享本次居停感受。作为深圳老牌的五星级酒店，我们严格训练管理员工，用心聆听宾客的意见，并积累了丰富的待客经验，希望为宾客创造超乎所值的感受。再次感谢您的支持并期待您的下一次光临！

尊敬的宾客：感谢您选择下榻深圳富苑皇冠假日套房酒店，并在这个平台上给予酒店好评。作为深圳老牌的五星级酒店，我们严格训练管理员工，用心聆听宾客的意见，并积累了丰富的待客经验，希望为宾客创造超乎所值的感受。能够得到您的认可和推荐是我们的荣幸。我们将继续努力为客人提供超乎期望的服务，热忱期待您的再次光临。

Dear guest,Thank you for choosing us in Shenzhen. I feel regret that your stay with us has failed to meet your expectation. Your comment about the limited English from some of our staff has been noted and we will put more effort into staff training. We hope to regain your confidence in us, and we look forward to having you stay with us again.Best wishes,

尊敬的宾客：感谢您入住深圳富苑皇冠假日套房酒店，并分享您的入住感受。很抱歉酒店未能给您提供完美的入住体验。酒店作为国际五星级酒店，位于罗湖商业购物旺区的中心地带，开业至今已有一定年份，但我们一直都在对设施进行保养和完善。同时，对于您提出大堂香氛的问题，我们已将您的感受反馈给相关部门。相关部门会进行沟通及审视标准，我们将重视您给的建议以便日后改进。对此造成的不便我们再次深表歉意。我们将再接再厉，为您奉上更为优质的服务。竭诚期待您的再次光临！