로비

컴포트 인 여행 후기

2.5 out of 5
컴포트 인
2717 Village Ln, Bossier City, LA

이용 후기

7.6

좋아요

평점 10 - 훌륭해요. 770개 이용 후기 중 253개" "
평점 8 - 좋아요. 770개 이용 후기 중 279개" "
평점 6 - 괜찮아요. 770개 이용 후기 중 126개" "
평점 4 - 별로예요. 770개 이용 후기 중 54개" "
평점 2 - 너무 별로예요. 770개 이용 후기 중 58개" "

7.8/10

청결 상태

8.2/10

직원 및 서비스

7.4/10

편의 시설/서비스

7.4/10

숙박 시설 상태 및 시설

8.0/10

친환경

이용 후기

6/10 - 괜찮아요

창용

Thank you for taking the time to leave us feedback about your stay. We strive to bring excellence to each and every guest experience. It is wonderful to know we have been able to meet that goal with you. We appreciate you choosing to stay with us and look forward to seeing you again. Debbie Fudge

6/10 - 괜찮아요

Araceli

아이를 동반한 가족 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Our bathroom didnt work.
2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 23일
Hello Araceli, We apologize for any inconvenience you experienced during your stay. Please reach out to our management team directly to address any concerns you may have from your recent visit. Thank you for bringing this to our attention.

8/10 - 좋아요

Joseph

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great beds
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 31일
Hello Joseph,We are pleased to hear that you found our beds to be comfortable during your stay. Your feedback is valuable to us and we hope you had a pleasant experience overall. If there is anything else you would like to share, please feel free to reach out to our management team directly.

10/10 - 훌륭해요

Tamara

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Okay
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 24일
Hello Tamara,We value your feedback and are sorry to hear about the issues you experienced during your stay. We encourage you to reach out to our management team so we can address your concerns and work towards improving our services. Thank you for bringing this to our attention.

2/10 - 너무 별로예요

Sarah

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I would rate this property a 0 if I could. Our room looked NOTHING like the online pictures! It was very run down, no tub, just a standing shower with the faucet facing towards the shower curtain so it made a huge water mess. The bed was hard as a rock, the whole hotel wreaked of cigarettes when you walked through the door. We were calling it the DISCOMFORT INN because it was so bad. Good thing we only were in the room for a couple hours. We came to check in & drop our bags and nobody was at the counter working. I waited a few minutes and then staff returned and was complaining about another guest stating “folks want to try me today. I’m going to kick them out and charge them the $250 fee”. Was not a very professional way to greet guests.
답변 제공: Manager 님, 2024년 2월 24일
Hello Sarah, We are sorry to hear that your recent experience did not meet your expectations. We always aim to provide accurate depictions of our rooms online. Your feedback on the room condition, facilities, and staff behavior is valued and has been shared with the relevant teams for review. Your comfort and satisfaction are important to us, and we appreciate you bringing these concerns to our attention for further evaluation by our management team.

10/10 - 훌륭해요

KRISTINE 님, Natchitoches

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 20일
Hello KRISTINE,Thank you for choosing our hotel for your recent stay. We are delighted to hear that you had a wonderful experience with us. If you have any further feedback or suggestions, please do not hesitate to reach out to us directly. We hope to welcome you back in the near future.

10/10 - 훌륭해요

Laresha

가족 여행
좋아요: 청결 상태
2024년 1월에 3박 숙박함
답변 제공: Manager 님, 2024년 1월 12일
Hello Laresha,Thank you for choosing our hotel for your stay! We are thrilled to hear that you had a wonderful experience. Should you have any additional feedback, please feel free to reach out to us directly. We hope to have the opportunity to welcome you back in the future.

10/10 - 훌륭해요

Ryan

2023년 12월에 2박 숙박함
답변 제공: Manager 님, 2024년 1월 22일
Hello Ryan,We're thrilled to hear that you had a wonderful experience at our hotel! We strive to provide excellent service and make sure that our guests feel special. If you have any additional feedback or if there is anything else we can assist you with, please don't hesitate to reach out to us. We hope to have the pleasure of welcoming you back in the future!

10/10 - 훌륭해요

Brian

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 13일
Hello Brian,We are delighted to hear that you had a fantastic experience during your stay with us! It was our pleasure to provide you with top-notch service and a memorable stay. We hope to have the opportunity to welcome you back in the future for another exceptional stay.

2/10 - 너무 별로예요

Brandon

2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 28일
Hello Brandon, We regret to hear that your experience at our hotel did not meet your expectations. We highly value guest feedback and encourage you to reach out to us directly so that we can address any issues you may have encountered. We aim to provide exceptional service and we apologize if we fell short during your stay. Please contact us so we can discuss this further.

2/10 - 너무 별로예요

John

2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 10일
Hello John,We are sorry to hear that your recent experience was not up to your expectations. We would appreciate it if you could reach out to us directly with any feedback you may have, so we can address any issues. We value your input and would like to make things right for you. Please contact our hotel directly.

4/10 - 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Not satisfied
The room had mold, no trash cans. It smelled moldy.
2023년 10월에 2박 숙박함
답변 제공: Manager 님, 2023년 11월 1일
Dear Guest, Thank you for sharing your feedback regarding your recent stay. We apologize for any inconvenience you may have experienced. Our housekeeping team follows strict cleaning protocols, and we appreciate your letting us know about the concerns you had with the room. We have taken note of your feedback and will address it with the appropriate team members to ensure a better experience for our future guests.

10/10 - 훌륭해요

Tawanna

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 29일
Hello Tawanna,Thank you for your extremely positive review! We are thrilled that you enjoyed your stay with us. We hope to welcome you back soon!

8/10 - 좋아요

Kerry 님, Crossville

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Property is fine.
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 13일
Hi Kerry,Thank you for sharing this review, and we welcome you to visit us again anytime!

10/10 - 훌륭해요

Antroneika

출장 여행
좋아요: 편의 시설/서비스
The shower
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 10일
Hi Antronieka,Thank you for sharing this review, and we welcome you to visit us again anytime!

2/10 - 너무 별로예요

Sydney

별로예요: 직원 및 서비스
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 5일
Hello Sydney ,Hello Sydney, We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.

10/10 - 훌륭해요

Monique

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 3일
Hello Monique,We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

10/10 - 훌륭해요

Tracy

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Close to eating places and close to Casios
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 1일
Hello Tracy,Your comments are important to us as we continuously seek ways to improve upon the guest experience in our hotel. We thank you for the feedback regarding our hotel. Please consider staying with us again so that we can have the opportunity to provide you with a better experience.

8/10 - 좋아요

Glenn

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Awesome front desk
When I arrived there was a problem with my booking and it had not been sent to the correct email address for the Hotel. The front desk clerk was the sweetest most patient person in helping me get the situation taken care of. She got me the information for who to call and made sure I was taken care of. Awesome staff even the night clerk was extremely friendly and every time I enter I was greeted. I wish every hotel worker could see how these two ladies worked. They took their jobs seriously and with pride. The facility itself might not have been the greatest and may be in need of a few repairs but if the service remains this good I will stay here again.
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 28일
Hello Glenn,It means everything to us to hear the insights of our guests. Thank you for taking the time to communicate your feedback regarding our staff and service. We strive to do our very best with accommodating each and every one of our guests. We hope to see you again soon and to impress you with our continued improvements.

2/10 - 너무 별로예요

Kenneth

가족 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Very old and not like the pictures presented.
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 21일
Hello Kenneth, I am so sorry to hear that your most recent stay with us did not meet your expectations. Our primary goal is to provide all guests with an enjoyable experience and it is troubling to know that you faced such an usual experience. We take this quite seriously and have shared your feedback with management so that appropriate steps can be taken. Thank you again for taking the time for sharing this experience and for your valuable business.

6/10 - 괜찮아요

Teng

2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 7일
Hello Teng,It was our privilege to earn your business and we hope to host you again on your next trip.

8/10 - 좋아요

Rodmy

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
🙏🙏
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 10일
Hello Rodmy,Know that your voice is of tremendous importance to us and we value your comments about our hotel. We appreciate you for sharing your feedback as we continue to improve conveniences of our hotel for all of our guests.

4/10 - 별로예요

Jessica 님, Beaumont

좋아요: 청결 상태, 직원 및 서비스
2023년 9월에 2박 숙박함
답변 제공: Manager 님, 2023년 9월 8일
Hello Jessica, We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
Service was amazing but my room was horrible. I understand old and outdated but the smell was terrible! Smelled like mildew and the room was extremely stuffy.
2023년 9월에 2박 숙박함
답변 제공: Manager 님, 2023년 9월 7일
Hello Guest, It was a pleasure assisting you during your stay. Our rooms are cleaned by professional cleaners every checkout and during this pandemic, we take extra precautions and cleaning. We can assure you that the room and everything inside have been cleaned and sanitized, but we will still make sure to have this reviewed with our cleaners.

4/10 - 별로예요

Christopher

2023년 9월에 3박 숙박함
답변 제공: Manager 님, 2023년 9월 26일
Hello Christopher, It was our privilege to earn your business and we hope to host you again on your next trip.

10/10 - 훌륭해요

Kathy

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Like wasy access abs parking.
2023년 8월에 1박 숙박함
답변 제공: Manager 님, 2023년 8월 29일
Hi Kathy,Thank you for sharing the wonderful rating about your experience here with us. We are happy to see your stay was pleasant, and we hope to have the pleasure of hosting you again soon.

8/10 - 좋아요

Richard

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice stay
My stay was good. Friendly staff, the room was clean and the breakfast was good too.
2023년 8월에 3박 숙박함
답변 제공: Manager 님, 2023년 8월 20일
Hello Richard,Your voice is very important to us and we are continuously striving to improve upon the guest experience. Thank you for rating your stay and providing us insights regarding our staff and breakfast. I hope that we will impress you with exemplary service during future visits.

10/10 - 훌륭해요

Melissa

좋아요: 청결 상태, 숙박 시설 상태 및 시설
We tried checking in at 5:30pm and I was told my room wasn’t cleaned yet and had to wait. Other than that the room was clean and quiet minus the several train horns.
2023년 8월에 1박 숙박함
답변 제공: Manager 님, 2023년 8월 7일
Hello Melissa, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

6/10 - 괜찮아요

John

아이를 동반한 가족 여행
좋아요: 직원 및 서비스
Pool was disgusting
2023년 7월에 3박 숙박함
답변 제공: Manager 님, 2023년 7월 31일
Hello John, Your review and rating are greatly appreciated; though it is very disappointing to learn of the bad impression we made during your recent stay due to the condition of our pool. We are forever working to improve upon the guest experience, and I hope you will remember our attributes when you return during another trip to the area to see how we have improved to impress you even more.

10/10 - 훌륭해요

Cody

좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent place to stay conveniently located close to food and shopping.
2023년 7월에 2박 숙박함
답변 제공: Manager 님, 2023년 7월 29일
Hi Cody,We arestoked to discover you thoroughly enjoyed the nearby shopping, activities, and dining options. We are so happy to have met your needs with our comfortable accommodations and friendly atmosphere and look forward to your future stay when your travels bring you back this way.

10/10 - 훌륭해요

Lakeshia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 1박 숙박함
답변 제공: Manager 님, 2023년 7월 28일
Hello Lakeshia,We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.

10/10 - 훌륭해요

Marion

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 1박 숙박함
답변 제공: Manager 님, 2023년 7월 27일
Hello Marion,Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

6/10 - 괜찮아요

Ana 님, Tyler

아이를 동반한 가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
The hotel itself was average. The pool was cloudy and smelled bad. A huge turn off was arriving and finding that one of the comforters was dirty, and the other had holes in it. The staff was extremely friendly. That is only reason I do not rate this hotel with two stars. Breakfast was good and again, staff member tending to the breakfast area was very friendly and ready to help. However, I have young children, so the pool was a major factor for us during the summer, so we won't be returning here. The comforters were changed out, no problem and we did complain about the pool, but they seemed to think it was clean per Expedia's conversation with them. It was not, not remotely close or sanitary.
2023년 7월에 2박 숙박함
답변 제공: Manager 님, 2023년 7월 20일
Hello Ana, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

6/10 - 괜찮아요

RACHEL

아이를 동반한 가족 여행, 출장 여행
Would not allow me to choose a room on the second floor, because I booked third party. No extra towells, blankets, or pillows. Housekeeping tried to enter my room twice without knocking, before. check out time. Breasfast was decent, but room was way overpriced.
2023년 7월에 1박 숙박함
답변 제공: Manager 님, 2023년 7월 20일
Hello RACHEL, I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. I do want you to know that we take guest comments very seriously and that all the issues you have brought to our attention are being promptly addressed. Our guest satisfaction is vital to our success and your feedback will promote needed changes. I hope that you will consider staying with us again so that we can have a chance to provide you with a superior experience and change your perception of our hotel and services.

6/10 - 괜찮아요

Sarah

가족 여행
좋아요: 직원 및 서비스
it was fine for the price. what I expected.
2023년 7월에 3박 숙박함
답변 제공: Manager 님, 2023년 7월 20일
Hello Sarah, We have high standards of hospitality and service and are always improving. We hope to see you again very soon!

8/10 - 좋아요

Lakeshia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 1박 숙박함
답변 제공: Manager 님, 2023년 7월 22일
Hello Lakeshia,We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.

8/10 - 좋아요

Cynthia

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
Disappointed that the pool was not available during our stay and the t v was not always available due to roof work at this time. However, we were impressed with the cleaniness of the room and hotel, and the breakfast was very good.
2023년 7월에 3박 숙박함
답변 제공: Steve 님, 2023년 7월 11일
Dear Cynthia,We apologize for the problems you encountered during your stay. We are finishing up the repairs and will be fully operational soon.Steve MatsonDirector of Operations

10/10 - 훌륭해요

Janet

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The bed was comfortable, the staff very friendly. Only downside was a train track next to the property that woke us once.
2023년 7월에 1박 숙박함
답변 제공: Manager 님, 2023년 7월 11일
Hi Janet,Thank you so much for your compliments on our friendly services. It is extremely rewarding to hear from you on this matter and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We are overjoyed to hear that you had a great time with us, and we thank you for sharing your experience!

6/10 - 괜찮아요

Carl

Um it was updated tv was nice. Not a bad stay was ok
2023년 7월에 2박 숙박함
답변 제공: Manager 님, 2023년 7월 11일
Hello Carl, Thank you for your feedback. Guest comfort and satisfaction are of the utmost concern to us, and our hotel is committed to making every possible effort to provide comfortable, clean, and friendly accommodations. Allow me to apologize for any inconvenience these issues you have mentioned may have caused. This review gives us insights into your experience and gives us a chance to improve.

2/10 - 너무 별로예요

Damonimontez

가족 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Roaches and racism
2023년 7월에 2박 숙박함
답변 제공: Manager 님, 2023년 7월 11일
Hello Damonimontez, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

10/10 - 훌륭해요

Brandi

2023년 7월에 1박 숙박함
답변 제공: Manager 님, 2023년 7월 11일
Hello Brandi,Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

8/10 - 좋아요

Rhonda L

2023년 7월에 1박 숙박함
답변 제공: Manager 님, 2023년 7월 30일
Hello Rhonda L,Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

8/10 - 좋아요

Tracy

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
only thing I had a problem with we could not watch TV with the cable down for a whole day I think we should have been informed before we stayed or given a discount.
2023년 7월에 2박 숙박함
답변 제공: Manager 님, 2023년 7월 10일
Hello Tracy, Thank you so much for bringing to our attention the issues that you encountered with our TV. Your comfort and convenience is our top priority, as always. We will address the maintenance task right away for the benefit of our future guests, which hopefully will include yourself.

8/10 - 좋아요

Nancy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2 Day Stay Enjoyable
2 day vacation with my daughter and granddaughter. Chose this hotel because of location and pretty good reviews. First, the good comments are Ms. Veronica was awesome!! Very professional and accommodating!! The breakfast had a good variety of the basics: cereal, muffins, yogurt, eggs, sausage, biscuits, bagels & toast. The staff were all friendly. Last, the only negatives I have are the TV service was not working on 2nd night, had to adjust chain on toilet to flush, & elevator did not want to go up unless I held the button down. Overall, the stay was still pleasant and I would still recommend and stay here again on a future trip.
2023년 6월에 2박 숙박함
답변 제공: Steve 님, 2023년 7월 4일
Dear Nancy, Thank you for taking the time to complete The Expedia.com survey regarding your recent stay at Comfort Inn. Your feedback about your stay is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon. Sincerely, Steve MatsonDirector of OperationsComfort Inn

10/10 - 훌륭해요

Harold

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Friendly staff, easy parking,outback next door.
2023년 7월에 1박 숙박함
답변 제공: Steve 님, 2023년 7월 2일
Harold,Thank you for your kind review and we hope to see you again.

10/10 - 훌륭해요

Shirlina

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 6월에 3박 숙박함
답변 제공: Manager 님, 2023년 6월 29일
Hello Shirlina,It was our privilege to earn your business and we hope to host you again on your next trip.

8/10 - 좋아요

Tiffany

단체 여행, 연인과의 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
the room was good. some staff are a little nonchalant but overall it was a good choice. we wasn’t very far from anything.
2023년 6월에 2박 숙박함
답변 제공: Steve 님, 2023년 6월 26일
Dear Tiffany, Thank you for taking the time to complete the online survey regarding your recent stay at Comfort Inn. Your feedback about the staff is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon. Sincerely, Steve MatsonOperations ManagerComfort Inn

10/10 - 훌륭해요

Denise G

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 6월에 1박 숙박함
답변 제공: Manager 님, 2023년 6월 27일
Hello Denise G,Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

10/10 - 훌륭해요

Clifford

2023년 6월에 1박 숙박함
답변 제공: Manager 님, 2023년 7월 14일
Hello Clifford,Thank you for taking the time to share your rating. We value your business and appreciate you choosing us. We hope to have the chance to serve you again on your next visit.

6/10 - 괜찮아요

Tiffaney 님, San Augustine

연인과의 여행
좋아요: 직원 및 서비스
What I didn't like was the bathroom was not clean! it had booboo on the toilet and I had already had to switch rooms because I was put in a handicap room. The ceiling in the bathroom looked nasty. I actually took a shower with my sandals on. The A/C Vent was broken, not presentable.
2023년 6월에 1박 숙박함
답변 제공: Manager 님, 2023년 6월 21일
Hello Tiffaney, It is disheartening to learn that you did not enjoy your stay and that the room was not properly and thoroughly cleaned and maintained according to the high standards of our housekeeping and maintenance staff. Through guest feedback like yours, we are better able to address such issues quickly and thus improve the guest experience for future visitors and for your own future visits.