정원

오요 버커트리 홀 호텔 여행 후기

3.5 out of 5
오요 버커트리 홀 호텔
The Wrekin, Telford, England

이용 후기

8.0

매우 좋아요

평점 10 - 훌륭해요. 621개 이용 후기 중 231개" "
평점 8 - 좋아요. 621개 이용 후기 중 235개" "
평점 6 - 괜찮아요. 621개 이용 후기 중 93개" "
평점 4 - 별로예요. 621개 이용 후기 중 40개" "
평점 2 - 너무 별로예요. 621개 이용 후기 중 22개" "

8.2/10

청결 상태

8.2/10

직원 및 서비스

7.6/10

편의 시설/서비스

7.8/10

숙박 시설 상태 및 시설

7.4/10

친환경

이용 후기

10/10 - 훌륭해요

Paul

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
For the price we paid I was absolutely amazed at the standard of this hotel. Lots of parking and very convenient for the conference in Telford. I had no complaints about my room at all. My colleague had to have a lock replaced but they offered us a free drink each at the bar to compensate for the inconvenience. The food was good in the restaurant (maybe a few more vegan options, please?). Best of all were the staff - every single person was most pleasant and helpful.
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Tim

Very helpful friendly staff good value and service for money great location. Pity the Sat Nav is not up dated on the new one way system confusing. cheers Tim Scott
2024년 3월에 3박 숙박함

10/10 - 훌륭해요

Jamie

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스
It was very good, clean and tidy,
2024년 3월에 1박 숙박함

8/10 - 좋아요

Graham

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Overall a nice experience, the room was basic but had all you need for a few nights stay. Staff were excellent. Only downside was they had a large coach party staying so were fully booked and they seemed to be inadequately staffed. This meant meal times were crowded and we ended up eating in the bar rather than the restaurant for both dinner and breakfast.
2023년 4월에 1박 숙박함

8/10 - 좋아요

Penny

2023년 1월에 2박 숙박함

10/10 - 훌륭해요

James E K

2023년 1월에 2박 숙박함

10/10 - 훌륭해요

Robert

연인과의 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Nice views lovely setting
2023년 1월에 1박 숙박함

10/10 - 훌륭해요

Sue

2023년 1월에 1박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 직원 및 서비스, 객실의 편안함
별로예요: 숙박 시설 상태 및 시설
Value for money could do better!
The bathroom floor, plug holes and sink, together with our bedroom carpet, were not clean. The decor was very worn and is showing signs of wear, aging and is in need of repairs. The breakfast was very functional with little choice. However, the staff are lovely.
2022년 12월에 1박 숙박함
답변 제공: Catherine Stanworth Head Receptionist/Groups/Tours 님, 2023년 1월 22일
Hello AnonymousI am sorry to hear about the poor standard of cleanliness you experienced at the Buckatree Hall Hotel in December 2022. We have recently made great strides in substantially improving our Housekeeping standards, following an internal investigation. The hotel has just changed hands and the new owners have already embarked upon a big improvement/refurbishment programme for the hotel. Our breakfast reflects our value for money prices, however all guests are invited to submit suggestions of what they would like to see on the breakfast menu in the future.Thank you for your very kind comment about the staff.

10/10 - 훌륭해요

John

2022년 12월에 1박 숙박함

6/10 - 괜찮아요

Liz

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Wouldn't rush back
So hot, more like a care home than a hotel. The thermostat in the restaurant was set to 25 degrees even though the weather was very mild. Radiators on first floor were pumping out so much heat. Light outside the lift on the second floor was burnt out. Sound system in the restaurant distorted so much and totally inappropriate music being played during dinner and at a totally inappropriate volume. Staff were friendly and helpful, rooms clean, bed was comfortable.
2022년 10월에 2박 숙박함

10/10 - 훌륭해요

Claire

2022년 10월에 1박 숙박함

8/10 - 좋아요

CARL

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
The location of the property is ideal for visiting other areas , the property could do with some uodating the decor is looking tierd now, we have stayed here about 6 times.
2022년 10월에 1박 숙박함

10/10 - 훌륭해요

Timothy

2022년 9월에 1박 숙박함

10/10 - 훌륭해요

PAUL

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 9월에 1박 숙박함

10/10 - 훌륭해요

melanie

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful rural setting & gorgeous room with top quality bed linen, bathroom & coffee machine- I’ll definitely be back
2022년 9월에 1박 숙박함

8/10 - 좋아요

Christopher

좋아요: 직원 및 서비스, 객실의 편안함
2022년 9월에 2박 숙박함

10/10 - 훌륭해요

john michael

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Lovelly hotel with friendly staff. Food excellent apart from the gammon
2022년 9월에 1박 숙박함

10/10 - 훌륭해요

Samantha

2022년 9월에 1박 숙박함

10/10 - 훌륭해요

Stephen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
We had a lovely time, thank you . Nice hotel, good staff - working very hard ( I imagine short staffed like everywhere ) they were busy but managed to stay cheerful and professional. We loved exploring the local area . We will be back .
2022년 9월에 2박 숙박함

8/10 - 좋아요

jane

2022년 8월에 1박 숙박함

10/10 - 훌륭해요

Hayley

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Lovely place to stay
Had a lovely stay with family The staff are so lovely and friendly and nothing was an issue Some of the hotel needs a little tlc but for the price it’s a great place Lovely views - didn’t expect a balcony . Breakfast was really good - would stay again
2022년 8월에 3박 숙박함

10/10 - 훌륭해요

Donna

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great hotel
Great stay for anyone wanting a nice peaceful location. We had room with balcony over the pond which was nice. Everything you would need in the room and breakfast was good too, bargain stay for the price paid, definately recommend.
2022년 8월에 1박 숙박함

8/10 - 좋아요

Ian

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 8월에 1박 숙박함

8/10 - 좋아요

Donna

2022년 8월에 1박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
Staff encountered didn't seem dis-interested.
We were there for a 2 night stay. We were due to be up and out early before the scheduled 08:00 breakfast. We were offered a 'Continental Breakfast' at our preferred time. The breakfast consisted of cereals, toast, juice, tea or coffee on morning 1. Morning 2; tea and coffee was not offered until 15 minutes after we sat down. When we explained we didn't have time due to having to leave soon. We received the response of "Oh" and the member of staff promptly walked off ! We were unable to connect to the advertised free WIFI in our room. My wife contacted reception to question this to be told "if you want to connect you'll have a better chance in the Bar" that was the end of that conversation. No apology, no explanation ! Maybe we should have moved our bed to the bar ! Incidentally I did notice the secured Hotel Staff WIFI was displaying a very strong signal in our room.
2022년 8월에 2박 숙박함

8/10 - 좋아요

Nicholas

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Perfect
Stayed 2 nights for business The hotel was perfect Nice location plenty of parking and good service . Breakfast was included which was a nice bonus . Very good value for money . Would stay again .
2022년 8월에 2박 숙박함

10/10 - 훌륭해요

Clare

2022년 7월에 1박 숙박함

10/10 - 훌륭해요

Mr Tony

2022년 7월에 1박 숙박함

6/10 - 괜찮아요

Keith

좋아요: 직원 및 서비스
Short trip to Shropshire.
Decent 3 star hotel,. Pricing is good, rooms are functionable, but decor a little dated. Staff are great, food is good. Would stay again if in that area.
2022년 7월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 직원 및 서비스, 객실의 편안함
2022년 7월에 1박 숙박함

4/10 - 별로예요

Scott

별로예요: 청결 상태, 숙박 시설 상태 및 시설
Wish I would of paid attention to the negative reviews. Looks ok from the outside but as soon as you walk through the reception doors you are greeted by what I can only describe as the smell of an old peoples home. The hotel staff are not the friendliest either & over heard them sniggering about guests on more than 1 occasion. The hotel is in desperate need of refurbishment, is very run down. Breakfast was poor with half cooked food. The room was dirty as though hadn't seen a cleaner for weeks dust everywhere hygiene to be desired to say the least. If looking for a nice place to stay at I would avoid this one at all costs !
2022년 7월에 1박 숙박함

2/10 - 너무 별로예요

Nicola

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Faulty Towers
cleanliness was disgusting and quite frankly non existent therefore it was diabolical. I have never stayed in such a dirty hotel, rooms had broken showers. Room 40 shower flooded the bathroom making it extremely slippy and the carpet soaked. Room 39 you couldn’t control the shower temperature meaning we all had cold showers. The hotel smelt, it was musty and the balcony outside was worn, tired and looked unsafe. My husband ordered a hot chocolate at the bar, Low and behold the milk was OFF and he had to return the drink, the bartender staff admitted the milk was off and apologised. Totally unacceptable When we first arrived we were given the key to our room. We entered our room only to discover another family in there! You had given us another families room key - faulty towers now springs to mind! Service/cleanliness/standards all below par! Certainly would not stay again!
2022년 7월에 1박 숙박함

10/10 - 훌륭해요

Kevin

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We have stayed here twice now and rooms are lovely, food is good and breakfast was great. It is nice relaxing bar, patio, rooms are spacious and clean. Thoroughly recommend this hotel
2022년 7월에 1박 숙박함

4/10 - 별로예요

Iris

별로예요: 청결 상태, 숙박 시설 상태 및 시설
If that room was a superior twin hate to think what a standard room would be like. Found a pair of dirty knickers on the floor. Cobwebs on the ceiling main light not working one of the headboard was lop sided bathroom ceiling flanking 1st night very noisy till 1-36am .Saturday afternoon kids playing football ball hitting the window more than once apart from all that it was okay.
2022년 7월에 2박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The staff went out there way to help us thay brought our breakfast to the table in the bar as we had the dog who cant be left in the room as blind the hotel was lovely and clean no noise and cosy we vist family in telford we will definitely be going back book for august
2022년 7월에 1박 숙박함

10/10 - 훌륭해요

Terence

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very close to Cosford which was our reason for the weekend
2022년 7월에 3박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Wouldn't Recommend
The hotel is very dated. The cleanliness left alot to be desired. Before we even got to our rooms I didn't get a good impression. The stairs leading up to the rooms were dirty and the carpet needed a good hoovering!! The rooms were dusty with wallpaper peeing off in places. There was mould on the bathroom ceiling and the toilet seats had not been cleaned properly. I booked two rooms as there was four of us staying (Two adults and two teenagers) I had asked for interconnecting or adjoining rooms. This request was just ignored. If I had been informed that this wasn't possible I would have cancelled the booking and booked elsewhere. The thermostat on the shower in one of the rooms could not be adjusted, the water was too hot to take a shower so we couldn't use it. We all had to use the shower in the other room. I don't usually leave reviews but I was disappointed with this hotel, I wouldn't recommend and definitely wouldn't go back.
2022년 7월에 2박 숙박함

10/10 - 훌륭해요

Mark

2022년 6월에 2박 숙박함

6/10 - 괜찮아요

Rod

2022년 6월에 1박 숙박함

2/10 - 너무 별로예요

Veena

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Never again!
The bed sheets had not been changed, I pulled them back to see mensturation stains on the sheet and duvet. Disgusting . The carpet had hair and was not hoovered. The manager refused to change my room. I was so tired from a long day 3 half hour drive. I am a health care worker, never would I treat my patients/client in the same way. The male person was completely dismissive. I will not stay there again and will not be recommending the place.
2022년 6월에 1박 숙박함

10/10 - 훌륭해요

mark

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Kirsty is amazing and attentive to the needs of the people. Food is excellent. Good job chef
2022년 6월에 1박 숙박함

10/10 - 훌륭해요

Robert

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2022년 6월에 1박 숙박함

8/10 - 좋아요

hugh

좋아요: 객실의 편안함
별로예요: 직원 및 서비스
disapointing
staff were friendly , the food was not very good, had to wait until after the restaurant had finished before we could eat in the bar, limited menu , ( frozen) , cheeses cake was defrosted , soo soggy .
2022년 6월에 2박 숙박함

6/10 - 괜찮아요

Pushpa

연인과의 여행
좋아요: 직원 및 서비스
Nice breakfast. Polite staff. Unpleasant smell as you come in. Bathroom sink was cracked.
2022년 6월에 1박 숙박함

2/10 - 너무 별로예요

Karl

출장 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Room and outside area on balcony was filthy , I had to go and change rooms , and the other room was not that much better
2022년 6월에 1박 숙박함

8/10 - 좋아요

Kenneth

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Mixed
Hotel service & evening meal was very good, room clean & comfortable but a little tired. Would hate to evacuate in case of fire as exit signs & amount of doors to negotiate would be a nightmare
2022년 6월에 1박 숙박함

6/10 - 괜찮아요

Michael

연인과의 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
I think the property knows they have staff issues,we were left waiting at reception on arrival for ten minutes because reception was unmanned.When we got to our room it had not been serviced,dust and dirt on every surface,hairs in the bath, USED CUP STILL ON THE TRAY DISGUSTING coffee rings on table,television did not work cobwebs and dust on balcony chairs dirt and litter on balcony,otherwise fine.The lovely grounds are becoming overgrown and benches old and starting to fall apart.In the bar there is what would seem to be a hole in the ceiling where rain comes in which has been covered by a few old teatowels.The bar personnel did not know how to pour a shandy (beer first??????) but were quite happy to charge nearly £16 for a round of four.The breakfast was quite nice,although the food is in danger of going cold on its long journey from kitchen to dining room via guest used corridors.Only three dining room staff was hopelessly inadequate,but they did a great job against the odds.The location is fantastic and very pretty,we only stayed one night and I would love to return again sometime,even if only to see if the hotels issues have been sorted out,it could be really so much better.The partial refund we were offered for the room as they could not give us another room never materialised
2022년 6월에 1박 숙박함

10/10 - 훌륭해요

Shaun

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Pretty little hotel with a charming mix of architectural styles, beautiful surroundings, and great central location for visiting Shropshire. Didn't have a drink but the bar was really funky looking and I would've liked to spend an evening in there if I had chance. Vegan full english breakfast was served in the morning. Staff were lovely and generally was a great place to stay.
2022년 6월에 1박 숙박함

2/10 - 너무 별로예요

GEOFF

별로예요: 청결 상태, 숙박 시설 상태 및 시설
Not good
2022년 6월에 1박 숙박함