숙박 시설 내 편의 시설/서비스

홀리데이 인 텔퍼드 - 아이언브리지, IHG 호텔 여행 후기

3 out of 5
홀리데이 인 텔퍼드 - 아이언브리지, IHG 호텔
Telford International Centre, St. Quentin Gate, Telford, England

이용 후기

8.8

훌륭해요

평점 10 - 훌륭해요. 786개 이용 후기 중 430개" "
평점 8 - 좋아요. 786개 이용 후기 중 271개" "
평점 6 - 괜찮아요. 786개 이용 후기 중 56개" "
평점 4 - 별로예요. 786개 이용 후기 중 19개" "
평점 2 - 너무 별로예요. 786개 이용 후기 중 10개" "

9.0/10

청결 상태

9.2/10

직원 및 서비스

9.2/10

편의 시설/서비스

8.8/10

숙박 시설 상태 및 시설

8.4/10

친환경

이용 후기

10/10 - 훌륭해요

JINOK

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
가격대비 만족도 높음
다른 할러데인과 마찬가지로 청결 관리상태등 전반적인 면에서 만족. 조식도 만족. 룸도 큼. 아이언브릿지 가까움
2018년 5월에 1박 숙박함
답변 제공: Lis Frost 님, 2018년 5월 31일
의견을 보내 주셔서 감사합니다. 종류는 안부 Kind regards Lis Frost, Guest Relations Manager

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함

10/10 - 훌륭해요

Anthony

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 3박 숙박함

10/10 - 훌륭해요

Cuong

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We went to Holiday Inn Ironbridge for our daughters gymmastics competition and arrived very late after being on the road for 7 hours but staff were very welcoming on our arrival and we were in our room very quickly. The family suite was very spacious, clean, warm and very welcoming. Despite sleeping late, and waking up relatively early we felt very refreshed with the comfortable beds and pillows. Breakfast next morning was fantastic with a good choice of hot and cold food and drinks and the restaurant decor with a fireplace in the middle made the restaurant feel very upmarket. Again, couldn't fault the serving staff. We will definitely be back there next year when the gymnastic comp comes round again. We will try and go early next time as there was a nice pool, jacuzzi and gym available as well as a bar and lounge area. Thanks for a great stay Holiday Inn Ironbridge!
2024년 2월에 1박 숙박함

10/10 - 훌륭해요

Marion

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff were very helpful, safe environment, hotel was clean and the pool is great.
2024년 2월에 1박 숙박함

10/10 - 훌륭해요

jonathan

2024년 2월에 1박 숙박함

10/10 - 훌륭해요

Andrew

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Clean very pleasant staff food very good and well priced overall very good stay
2023년 12월에 1박 숙박함
답변 제공: Lis Frost 님, 2023년 12월 16일
Thank you Andrew for giving us a perfect score. Its greatly appreciated.Kind regardsLis FrostGroup Hotels Guest Relations Manager

10/10 - 훌륭해요

DAVID

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Lis Frost 님, 2023년 12월 16일
Dear DAVIDThank you very much for giving us the perfect 10 - we appreciate it.Kind regardsLis FrostGroup Hotels Guest Relations Manager

8/10 - 좋아요

Giovanni

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Lis Frost 님, 2023년 12월 16일
Dear GiovanniThank you for taking time to leave a score after your recent stay, we hope to welcome you back in the future.Kind regardsLis FrostGroup Hotels Guest Relations Manager

6/10 - 괜찮아요

Kia

2023년 10월에 2박 숙박함
답변 제공: Lis Frost 님, 2023년 10월 10일
Dear KiaThank you for scoring your recent stay with us. It looks like it wasn't 100% which I'm sorry to see - if I can be of assistance then do get in touch.Kind regardsLis FrostGroup Hotels Guest Relations Manager

4/10 - 별로예요

Alison

출장 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 객실의 편안함
No sleep, bad bed & awful shower
Allocated room at front of hotel only to be kept awake until 330am by people smoking and drinking. The shower was beyond pathetic in pressure and the bed wasn’t even made well, badly fitting sheets. Coffee machine broken so nothing to ease the La k of sleep and bad shower! Won’t be returning. Only good thing about the hotel was food and staff in the restaurant.
2023년 10월에 1박 숙박함
답변 제공: Lis Frost 님, 2023년 10월 4일
Dear AlisonThank you for your feedback, I'm sorry to learn of your disappointing stay and wish we had had an opportunity to help you at the time. Should you be staying with us again, never hesitate to speak to our 24 hour reception team who will be happy to assist you.Kind regardsLis FrostGroup Hotels Guest Relations Manager

10/10 - 훌륭해요

Shaun

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: Lis Frost 님, 2023년 9월 22일
Dear ShaunThank you for scoring us the perfect 10.Kind regardsLis FrostGroup Hotels Guest Relations Manager

8/10 - 좋아요

Donald

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Good location, good and facilities
Quite easy to locate and park. Close enough to walk up to the shops and bars. Hotel staff helpful and the room was good, with two large comfortable double beds. Leisure facilities looked good and even had swimming lesson slots. Public areas were good, but one area was under repair after what appeared to be water damage. Nice outside sitting area, surrounded by trees and had a nice water feature trickling away. Breakfast was very nice - nice surroundings, good selection and good quality food.
2023년 9월에 1박 숙박함
답변 제공: Lis Frost 님, 2023년 9월 19일
Dear DonaldThank you very much indeed for your constructive and useful feedback. We really appreciate it.I do apologise for the area that was cordoned off due to a roof leak. I'm sorry for the poor impression it gave, we hope to have this fixed as soon as possible.Kind regardsLis FrostGroup Hotels Guest Relations Manager

6/10 - 괜찮아요

t

2023년 9월에 1박 숙박함
답변 제공: Lis Frost 님, 2023년 9월 6일
Dear tThank you for scoring your recent stay with us. I hope that on your next visit we might be able to achieve a higher score!Kind regardsLis FrostGroup Hotels Guest Relations Manager

10/10 - 훌륭해요

Carly

2023년 8월에 1박 숙박함
답변 제공: Lis Frost 님, 2023년 8월 28일
Thank you Carly for awarding us full marks.Kind regardsLis FrostGroup Hotels Guest Relations Manager

10/10 - 훌륭해요

Tracey

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 1박 숙박함
답변 제공: Lis Frost 님, 2023년 8월 28일
Thank you Tracey for giving us top marks.Kind regardsLis FrostGroup Hotels Guest Relations Manager

10/10 - 훌륭해요

Jamie

2023년 8월에 1박 숙박함
답변 제공: Lis Frost 님, 2023년 9월 19일
Thank you for scoring the perfect 5 out of 5 Jamie, its greatly appreciated.Kind regardsLis FrostGroup Hotels Guest Relations Manager

4/10 - 별로예요

Caroline

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
The whole place is a little old and needs some TLC and updating
2023년 8월에 3박 숙박함
답변 제공: Lis Frost 님, 2023년 8월 16일
Dear CarolineThank you for taking time to share feedback. I'm sorry you were disappointed with your stay. The hotel does have a rolling refurbishment programme and we are around two thirds of the way through our 150 bedrooms! Next time you stay, why not ask to have a refurbished room? I hope to see you again soon.Kind regardsLis FrostGroup Hotels Guest Relations Manager

10/10 - 훌륭해요

Aidan

2023년 8월에 1박 숙박함
답변 제공: Reception Team 님, 2023년 8월 7일
Thankyou for your review. We are glad you enjoyed your stay

8/10 - 좋아요

R

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great weekend away with the wife
Great hotel with friendly staff. Great pool. Little odd how they had separate saunas for male and female so couldn't go in with my wife Rooms were spacious and fully functional. Bed was a little on the hard side for us but not to the point they were uncomfortable. My only negative about the rooms were the doors that slammed closed with a thud and at 2am and 3am in the morning that's quite annoying Breakfast was plentiful. The quality of the food was good, unfortunately although the plates were hot the food was only luke warm.
2023년 6월에 2박 숙박함
답변 제공: Lis Frost 님, 2023년 7월 4일
Dear RThank you for taking time to tell us about your recent stay.Regarding the slamming doors in your area, I'm sorry you were disturbed. Unfortunately I can't identify who you are, to be able to check that area - we have only just completed a "door slam" audit so I'm surprised we are still getting this issue.Do get in touch if you would like to talk to me.Kind regardsLis FrostGroup Hotels Guest Relations Manager

8/10 - 좋아요

julie

2023년 6월에 2박 숙박함
답변 제공: Reception Team 님, 2023년 7월 11일
Thank you for your review. We are happy that you enjoyed your stay and look forward to you staying in the future.

10/10 - 훌륭해요

Meg

2023년 6월에 2박 숙박함
답변 제공: Reception Team 님, 2023년 7월 11일
Thank you for your review. We are happy that you enjoyed your stay and look forward to you staying in the future.

4/10 - 별로예요

Cherry

2023년 6월에 1박 숙박함
답변 제공: Lis Frost 님, 2023년 6월 26일
Dear CherryThank you for taking time to share feedback, though I can see that you did not enjoy some elements of your stay. I wonder what went wrong? We do appreciate constructive feedback, both positive and negative, so if I can assist in any way, please don't hesitate to get in touch.Kind regardsLis FrostGroup Hotels Guest Relations Manager

6/10 - 괜찮아요

Andrew

출장 여행
좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설
2023년 6월에 2박 숙박함
답변 제공: Lis Frost 님, 2023년 6월 22일
Dear AndrewThank you for taking time to share feedback, though I'm saddened to see that you did not score too highly. Is there anything we could have done to improve this? Do let us know next time you stay. Kind regardsLis FrostGroup Hotels Guest Relations Manager

8/10 - 좋아요

hilary

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great location, comfy bed, helpful staff and a pool!
2023년 6월에 2박 숙박함
답변 제공: Reception Team 님, 2023년 7월 11일
Thank you for your review. We are happy that you enjoyed your stay and look forward to you staying in the future.

10/10 - 훌륭해요

Paul

2023년 6월에 1박 숙박함
답변 제공: Reception Team 님, 2023년 7월 11일
Thank you for your review. We are happy that you enjoyed your stay and look forward to you staying in the future.

10/10 - 훌륭해요

Sarah

2023년 6월에 1박 숙박함
답변 제공: Reception Team 님, 2023년 7월 11일
Thank you for your review. We are happy that you enjoyed your stay and look forward to you staying in the future.

6/10 - 괜찮아요

mark

출장 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
I found it over priced shower has little pressure and no house cleaning unless you ask. For the price I would expect at a min someone come and make the bed
2023년 6월에 2박 숙박함
답변 제공: Lis Frost 님, 2023년 6월 8일
Dear markThank you for taking time to share feedback after your recent stay. I can't see when you stayed, but room rates are dynamic and do fluctuate up and down according to business levels, rather like airlines. Servicing of the room is something that can be requested at reception, but is not done automatically at present. I'm sorry for any inconvenience or disappointment caused.Kind regardsLis FrostGroup Hotels Guest Relations Manager

10/10 - 훌륭해요

Frederic 님, Maidenhead

연인과의 여행, 반려동물 동반 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
The staff was very friendly and SO accommodating with our big dog. We had a wonderful stay, so did our dog, with a very big park just next to the hotel it was brilliant. Definitely recommended.
2023년 6월에 1박 숙박함
답변 제공: Lis Frost 님, 2023년 6월 3일
Dear FredericThank you for taking time to leave feedback after you stayed recently. We loved seeing your dog every day! Kind regardsLis FrostGroup Hotels Guest Relations Manager

10/10 - 훌륭해요

Lisa

2023년 6월에 1박 숙박함
답변 제공: Reception Team 님, 2023년 7월 11일
Thank you for your review. We are happy that you enjoyed your stay and look forward to you staying in the future.

10/10 - 훌륭해요

Maryam

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We stayed over night as we were attending a wedding in Telford. The service and ambiance in the hotel was great. I’d definitely return!
2023년 5월에 1박 숙박함
답변 제공: Lis Frost 님, 2023년 6월 3일
Dear MaryamThank you very much for choosing to stay with us as part of your wedding plans. We appreciate it.Kind regardsLis FrostGroup Hotels Guest Relations Manager

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 객실의 편안함
Too hot in room
Air conditioning set to 18 degrees which made the room very uncomfortable on a hot day. We purposely booked this hotel for the air conditioning as I get very hot & on previous stays it was much cooler, but it appears to be a new system. This would put me off staying again!
2023년 5월에 1박 숙박함
답변 제공: Lis Frost 님, 2023년 5월 31일
Thank you for your feedback, its hard for me to investigate as I don't know in which room you stayed. Our air con units do have remote control allowing them to be adjusted up or down. I hope you would give us another opportunity by staying again and, if you do, never hesitate to call the front desk team if you are struggling to operate any of the equipment, no matter what time of day or night, so they can assist you.Kind regardsLis FrostGroup Hotels Guest Relations Manager

8/10 - 좋아요

steven

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
A little very hotel with friendly staff ideal for the conference I attended in many ways
2023년 5월에 2박 숙박함
답변 제공: Lis Frost 님, 2023년 5월 31일
Thank you Steven for your feedback, its greatly appreciated.Kind regardsLis FrostGroup Hotels Guest Relations Manager

8/10 - 좋아요

lesley

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great Stay
Fantastic on every level, best staff of any Holiday Inn. Only thing I could fault the stay on is the size of the TV's in the room, they are absolutely tiny.
2023년 5월에 2박 숙박함
답변 제공: Lis Frost 님, 2023년 5월 18일
Dear lesleyThank you for your feedback and I'm so pleased the team looked after you well.The TV size is to the standard required, however next time you stay why not reserve an executive room where the screen size is larger?Kind regardsLis FrostGroup Hotels Guest Relations Manager

10/10 - 훌륭해요

Louise

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 5월에 1박 숙박함
답변 제공: Reception Team 님, 2023년 7월 11일
Thank you for your review. We are happy that you enjoyed your stay and look forward to you staying in the future.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Convention stay
Great comfy bed and easy access to the convention centre next door. Rooms could do with a bit of renovating. Upgrading the TVs etc The pool is small but great for a quick swim. The gym is compact, a few treadmills, rowing machines. It’s great for free weights but could do with a bigger space and more cardio machines
2023년 5월에 2박 숙박함
답변 제공: Lis Frost 님, 2023년 5월 18일
Thank you for your feedback, we really appreciate it.I'm glad that you enjoyed all the facilities and hope to welcome you back in the future.Kind regardsLis FrostGroup Hotels Guest Relations Manager

10/10 - 훌륭해요

Denise

2023년 5월에 1박 숙박함
답변 제공: Reception Team 님, 2023년 7월 11일
Thank you for your review. We are happy that you enjoyed your stay and look forward to you staying in the future.

10/10 - 훌륭해요

M A

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
all good and looked after well
2023년 4월에 2박 숙박함
답변 제공: Lis Frost 님, 2023년 4월 28일
Dear M AThank you very much for your feedback which is greatly appreciated.Kind regardsLis FrostGroup Hotels Guest Relations Manager

8/10 - 좋아요

neil

2023년 4월에 2박 숙박함
답변 제공: Lis Frost 님, 2023년 4월 28일
Thank you Neil for scoring us 8 out of 10.Kind regardsLis FrostGroup Hotels Guest Relations Manager

10/10 - 훌륭해요

Ian

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I stayed for 3 nights. Staff are always friendly, room was comfortable and the breakfast sets you up for the day. Only thing I would suggest is the gym opens at 7am. Could do with opening a little earlier so people can get a work out in, their breakfast, and out the door to work.
2023년 4월에 3박 숙박함
답변 제공: Lis Frost 님, 2023년 4월 18일
Dear IanThank you for your constructive feedback. At present the leisure club facilities as a whole open at 7.00am, once everything is operational and tested by the team. I have passed on your suggestion to the leisure club manager for consideration though.Kind regardsLis FrostGroup Hotels Guest Relations Manager

2/10 - 너무 별로예요

John

2023년 4월에 1박 숙박함
답변 제공: Lis Frost 님, 2023년 4월 18일
Dear John, I'm very sad to note the score after your recent stay with us. I don't have any feedback from the team concerning your particular stay or reservation so its hard for me to investigate what could have gone wrong. I can only apologise for falling short this time. If I can assist, please don't hesitate to get in touch with me directly.Kind regardsLis FrostGroup Hotels Guest Relations Manager

10/10 - 훌륭해요

Kumi

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice family friendly hotel
2023년 4월에 3박 숙박함
답변 제공: Lis Frost 님, 2023년 4월 12일
Thank you Kumi for your feedback, we really appreciate it.Kind regardsLis FrostGroup Hotels Guest Relations Manager

10/10 - 훌륭해요

Joleen

2023년 4월에 1박 숙박함
답변 제공: Lis Frost 님, 2023년 4월 12일
Thank you Joleen for scoring 10 out of 10! We hope to see you again.Kind regardsLis FrostGroup Hotels Guest Relations Manager

6/10 - 괜찮아요

Nathan

좋아요: 편의 시설/서비스
Dog was barking all night also big bang on the night the light out the bathroom came from the ceiling all live electric wires exposed told staff no compansation or offer to stay again very disappointed
2023년 4월에 1박 숙박함
답변 제공: Lis Frost 님, 2023년 4월 11일
Dear NathanThank you for taking time to leave feedback. Our night manager would have attended for both issues to assist you straight away.Having looked into the issue of the ceiling light which you reported the following morning had come down since you arrived; the way they are fixed means they can only be manually removed and have no way of coming out otherwise. Nevertheless I'm sorry that you had this experience.If I can be of any further assistance, please don't hesitate to be in touch.Kind regardsLis FrostGroup Hotels Guest Relations Manager

8/10 - 좋아요

Teona

가족 여행
좋아요: 청결 상태, 직원 및 서비스
2023년 4월에 1박 숙박함
답변 제공: Lis Frost 님, 2023년 4월 11일
Thank you Teona for your feedback, its greatly appreciated.Kind regardsLis FrostGroup Hotels Guest Relations Manager

10/10 - 훌륭해요

Zaza

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 4월에 1박 숙박함
답변 제공: Lis Frost 님, 2023년 4월 11일
Thank you Zaza for your feedback, its greatly appreciated.Kind regardsLis FrostGroup Hotels Guest Relations Manager

6/10 - 괜찮아요

Simon

좋아요: 청결 상태
별로예요: 객실의 편안함
Just okay!
It was okay. Found pillows very hard. Room was very stuffy. Breakfast was okay.
2023년 3월에 1박 숙박함
답변 제공: Lis Frost 님, 2023년 3월 21일
Dear SimonThank you for your feedback, though I wish we had been able to achieve a higher score. Never hesitate to let us know during your stay if there is anything we can do to help you straight away as we would rather a guest leave us happy!Kind regardsLis FrostGroup Hotels Guest Relations Manager

10/10 - 훌륭해요

Steve

2023년 3월에 1박 숙박함
답변 제공: Lis Frost 님, 2023년 3월 24일
Thank you for scoring us 10 out of 10!Kind regardsLis FrostGroup Hotels Guest Relations Manager

8/10 - 좋아요

Patrick

2023년 2월에 1박 숙박함
답변 제공: Lis Frost 님, 2023년 3월 24일
Thank you for scoring us 8 out of 10!Kind regardsLis FrostGroup Hotels Guest Relations Manager

10/10 - 훌륭해요

Gabby

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
A great stay for one night ahead of competition at the international centre.
2023년 2월에 1박 숙박함
답변 제공: Lis Frost 님, 2023년 3월 24일
Dear GabbyThank you for your feedback, I'm glad you had a great stay prior to the competition.Kind regardsLis FrostGroup Hotels Guest Relations Manager