The staff were lovely. Hotel is shabby, walls and floors have stains on them, flaky paint, holes in wooden floor, no water on two occasions, air condition did not work and the TV did not work. Staff did there best but are working in an environment that needs attention. This hotel is not 5 star and I would have rated my experience as 1 if it was not for the staff, who are a credit to the hotel. The hotel did provide a free massage for us not having TV that we booked and paid for.