숙박 시설의 전망

아리스토크래트 레지던스 & 호텔 여행 후기

2.5 out of 5
아리스토크래트 레지던스 & 호텔
Serendypity Beach Road, Sihanoukville

이용 후기

7.4

좋아요

평점 10 - 훌륭해요. 41개 이용 후기 중 5개" "
평점 8 - 좋아요. 41개 이용 후기 중 24개" "
평점 6 - 괜찮아요. 41개 이용 후기 중 6개" "
평점 4 - 별로예요. 41개 이용 후기 중 4개" "
평점 2 - 너무 별로예요. 41개 이용 후기 중 2개" "

7.6/10

청결 상태

7.4/10

직원 및 서비스

10/10

편의 시설/서비스

7.2/10

숙박 시설 상태 및 시설

8.0/10

친환경

이용 후기

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
고급스런 느낌의 숙소
로비에서 보니 중국인들이 많이 묵기 때문에 방음을 걱정했는데 방에 들어가니 방음이 잘 되어 그런 걱정을 할 필요가 없었음. 방은 넓고 깨끗하고 깔끔하며 베란다에서 보이는 바다 풍경이 좋았음. 무엇보다 화장실이 깨끗해서 좋았음. 아침조식도 훌륭하였음. 위치도 바다와 가까워 좋았음. 다만 낮에는 옥상층 공사를 하고 있어 낮에 숙소에 들어갔을 때는 공사하는 소리가 조금 시끄러웠으나 밤에는 문제 없었음.

4/10 - 별로예요

Keith

2023년 11월에 9박 숙박함

8/10 - 좋아요

Ericson

2023년 11월에 1박 숙박함
답변 제공: WEI 님, 2023년 11월 15일
Dear Ericson , Thanks for your comment and we sincerely hope you will visit us again in future Thanks

8/10 - 좋아요

john

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 2월에 2박 숙박함

8/10 - 좋아요

Shinji

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 4월에 1박 숙박함

8/10 - 좋아요

lars erik

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very Good cleaning. Nice and clean pool. Near sea .
2022년 2월에 1박 숙박함

10/10 - 훌륭해요

lars erik

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 2월에 1박 숙박함

8/10 - 좋아요

Amedeo

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Ganz gut
Das Hotel ist insgesamt für ganz in Ordnung, haut einem aber nicht gerade von den Socken. Auch der Preis war eher an der oberen Grenze für dieses Hotel. Die Sauberkeit im Zimmer war sehr gut, sowie auch die Ausstattung des Zimmers. Die Gänge/Treppenhaus wirkt irgendwie etwas schmudlig und es darf so wie ich es gesehen habe auch geraucht werden in den Stockwerken. Nichtraucher muss bei der Buchung ausgewählt werden. Das Frühstück war gut. Was allerdings etwas schockierende war, war der Blick in die (nicht mehr verwendete Küche), welche unglaublich dreckig war.
2022년 2월에 1박 숙박함

8/10 - 좋아요

Ung

가족 여행
좋아요: 직원 및 서비스
2021년 11월에 1박 숙박함
답변 제공: wei 님, 2021년 12월 6일
Dear Ung , Thanks for staying with us and sharing your valuable experience . we are happy to hear that you are satisfied with our property and we sincerely hope to serve you again in future with our warmest services .thanks

8/10 - 좋아요

Shinji

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
静かです落ち着けるホテルです 便利な場所
2020년 12월에 4박 숙박함
답변 제공: management 님, 2021년 2월 23일
Dear Shinji , thanks for your valuable comment . it is our pleasure to serve you with our warmest and utmost services . we will definitely try our best to upgrade our services to a higher level hoping that every guest will feel the warm and satisfaction stay with us . thanks

8/10 - 좋아요

Shinji

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 7월에 2박 숙박함
답변 제공: Mr Tan 님, 2020년 7월 15일
Dear Shinji , thanks for choosing our property and sharing your valuable experience . we are happy to hear that you are satisfied with our services again and we will take all this good comment as a motivation to remain even to improve more . we sincerely hope you will visit us again in future and experience again our warmest greeting and services . thanks Best regards Management

8/10 - 좋아요

Kjell-Martin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good stay
Its a very good hotel. Nice staff. Exelent breakfast. Also a good location, but because of roadwork,very hard to get there. But it going to improve
2020년 3월에 3박 숙박함
답변 제공: Management 님, 2020년 3월 13일
Dear Guest , Thanks for staying with us and sharing your valuable experience during your stay . We are happy that you are satisfied with our services and property and we will take all this good comment as a motivation for further improvement . We will try to learn and improve more in every aspect and we hope we can serve every guest with the best services and ensure every guest have the best comfort during stay . We sincerely apologize on behalf of the construction and road expanding that have caused some disturbance during your stay . We strongly believe all this activities will complete very soon and guest can experience the new city of tourism with beautiful buildings , quality roads and walk way to beaches . Our property will try our best to maintain the cleanliness and we will fulfill every guest inquiries or needs which may help guest to a good rest .we hope you will visit us again in future and experience our warmest greeting and services . Thanks Best Regards Management

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 2월에 1박 숙박함
답변 제공: Mr Tan 님, 2020년 2월 24일
Dear Guest , thanks for spending time commenting our property . we appreciate for the comment given and we will take it as a motivation and encouragement for further improvement . we sincerely hope to serve you again in future with our warmest greeting and services . thanks . Best Regards Management

8/10 - 좋아요

Joy Amanda

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Transithotel für die Inseln
Chinesisches Hotel... Bis zum Serendipty Pier sind es keine 5 Minuten zu Fuss. Für eine Übernachtung gut. Zum Frühstück gibt es ein tolles Buffet. Sihanoukville ist leider eine grosse, stinkende Baustelle.
2020년 2월에 1박 숙박함
답변 제공: Mr Tan 님, 2020년 2월 20일
Dear Joy , Thanks for spending time commenting our property and we are happy that you appreciate out breakfast buffet . we will try to improve more fresh and healthy breakfast every morning with multi selection of food from every region to fulfill guest appetite . sihanoukville government are transforming the city into a modern and tourism city with some major construction and road expanding . all this activities might have cause some disturbance during your stay but our property will try our best to cooperate with the government to keep and maintain the cleanliness to ensure guest feel the warm comfort once entering our property . we sincerely hope to serve you again in future with our warmest greeting and experience the new city of tourism with beautiful buildings and blue beaches . thanks Best Regards , Management

8/10 - 좋아요

Shinji

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 10월에 2박 숙박함
답변 제공: wei 님, 2019년 11월 23일
thanks for reviewing our property , thanks for encouragement and we will take this as a motivation to improve more in our service line and we hope to serve again our dear guest in future with our warmest greeting

8/10 - 좋아요

실제 이용하신 고객

2019년 10월에 2박 숙박함
답변 제공: wei 님, 2019년 11월 23일
thanks for reviewing our property , is an encouragement and motivation for us to improve more in our service line and we hope to serve again our guest in future with our warmest service , thanks

8/10 - 좋아요

실제 이용하신 고객

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Personal sehr freundlich, Zimmer war groß und sehr interessant mit dem Bad vor dem Fenster, Seeblick und einer großen Holzbadewanne.
2019년 8월에 1박 숙박함
답변 제공: Sour Sokheang 님, 2019년 8월 3일
Thank you very much for staying with us and for sharing your wonderful experience. We are delighted to know, you had a great stay and liked many aspects of our hotel. Your feedback and your kind words of appreciation has been shared with the entire team with gratitude. Thank you and we look forward to your next visit!

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 직원 및 서비스, 객실의 편안함
老朽化している感じで、トイレのドアが壊れていました。ただ、従業員はとても親切で滞在しやすかったです。
2019년 7월에 1박 숙박함
답변 제공: Mr Tan 님, 2020년 2월 24일
Dear Guest , we sincerely apologize for the late reply . thanks for staying at our property and sharing your valuable experience during your stay . we will bring up in meeting and we will do changes immediately . we sincerely hope you will visit us again and experience our new changes and improvement . thanks Best Regards , Management

4/10 - 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Chinese hotel with cigarette smell and bad service
Aside from the reception, all other staff speaks literally ZERO English. Not even words such as milk or sugar. They are unappologetic about this and sometimes even walk away from you and refuse to use a phone translator! The room I booked was a non-smoking room but had a a smoke smell. Smoke smell is present even in the restaurant on 8th floor. There is only one elevator for the whole hotel. The hotel is completely adapted to Chinese tourists, including all labels and food choices. Don't book if you're not Chinese.
2019년 7월에 1박 숙박함

8/10 - 좋아요

Hideki

좋아요: 직원 및 서비스, 객실의 편안함
2019년 6월에 2박 숙박함
답변 제공: Sour sokheang 님, 2019년 6월 8일
Thank you very much for staying with us and for sharing your wonderful experience. We are delighted to know, you had a great stay and liked many aspects of our hotel. Your feedback and your kind words of appreciation has been shared with the entire team with gratitude. Thank you and we look forward to your next visit!

4/10 - 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 객실의 편안함
中華系ホテル
中華系ホテル、ホテルの鍵デポジットは現金でしか払えず、払戻も預けた時の領収書が無いと面倒なことになります。非常階段は付近のホテルと同じく無いので、火災などになると困ることになると思います。お客さんもほぼ中国の方でした。
2019년 5월에 1박 숙박함
답변 제공: Sour sokheang 님, 2019년 6월 8일
We feel sorry to hear that. Your Comments and Your Review was a great value for us to reach the goal and serve our guest with the perfection in future. We hope we could Provide compensation for our weakness to you when you come back again you will as our will. Thank you aristocrat Residence & Hotel

8/10 - 좋아요

Malin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 4월에 1박 숙박함
답변 제공: Sour sokheang 님, 2019년 4월 23일
Thank you very much for staying with us and for sharing your wonderful experience. We are delighted to know, you had a great stay and liked many aspects of our hotel. Your feedback and your kind words of appreciation has been shared with the entire team with gratitude. Thank you and we look forward to your next visit!

10/10 - 훌륭해요

May B

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Sihanoukville, hvorfor ikke ....
Flott hotell nær Otr. beach. Byen er under forvandling med mye byggevirksomhet. Hotellet serverer veldig bta frokost og har et fint bassengområdet. Vi bodde med sjøutsikt. Det er å anbefale.
2019년 1월에 5박 숙박함
답변 제공: Rekky 님, 2019년 2월 17일
Dear Mr. May B, Warmest greeting to you from Aristocrat Residence & Hotel, Cambodia. Thanks so much for your kind review as it is very helpful for us to see how is our property location, value of money and other services providing to the customers. We are looking forward to welcoming you back to stay with us again soon. Best Regards, Chhenghai OENG (MR.) Assistant E-Commerce Manager

6/10 - 괜찮아요

실제 이용하신 고객

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
I was disappointed by this hotel. On our two week trip we’ve stayed in many 3 star hotels in Cambodia and Vietnam. This was by far the worst and also by far the most expensive. Not worth the money unfortunately. The staff were not attentive, the bathroom was a it of a nightmare. It was a very small tube shape and the shower door didn’t close so water would spray out everywhere. If you’re lucky enough to get a room on ocean side the view from the balcony is nice. The location is good. The breakfast is good. The beds weren’t terrible but again the bathroom really distracted from the rest of the room. I wouldn’t recommend this hotel for the price.
2018년 3월에 1박 숙박함
답변 제공: Yary 님, 2018년 4월 3일
Dear Sarah Daugherty, Warm greeting from Aristocrat Residence & Hotel. Thanks for your feedback to us regarding to your recent stay in our hotel. We are really sorry for the thing happen during your stay that cause your stay inconvenient. We will solve our shower door, bathroom and we will inform this all department which related. Moreover, our staff should be trained more. We're really thankful for your acknowledgment about our location, bed and also breakfast. With kind regards, Sales department at Aristocrat Residence & Hotel

8/10 - 좋아요

Joele

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Prix trop élevé pour les prestations, quelques outils la saison. Equipement à entretenir dans la chambre, douche et réglage TV. Points positifs, la situation, la piscine, le petit déjeuner en buffet.
2018년 2월에 1박 숙박함
답변 제공: Yary 님, 2018년 3월 6일
Dear Joele, Warm greeting from Aristocrat Residence & Hotel. Thanks for taking the time to give us feedback regarding to your recent stay at our hotel. We are really great to read your comment for both positive and negative. We will take action about our equipment and other of our weakness points. Your feedback is an important part for us to improve our work. Our team is looking forward to welcoming to back for your next trip in Sihanoukville. With kind regards, Sales department, Aristocrat Residence & Hotel

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Tired and dated
Dated and tired Hotel in a convenient area. Hard beds, language barrier with staff, building works and loud music all around. Would not price this at $75 a night. Very shabby. Basic breakfast. Do not recommend.
2017년 11월에 2박 숙박함
Dear valued guest, Greeting from Aristocrat Residence & Hotel. Thanks for taking the time to share your feedback here. First we would like to apologize for the inconvenient things happened during your stay. We are so regret to read it. We will try to improve and upgrade our service. For the things you mentioned above is an important part for us to make a change for better services. We are looking forwarding to having a chance for compensating you next time. With kind regards, Yary (Ms) Sales department at Aristocrat Residence & Hotel

10/10 - 훌륭해요

G

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
A good Choice
I enjoyed my stay here. Nice spacious and well designed room on the 5th floor with a lovely view of the sea and islands. Walking distance to restaurants, pubs and the beach. Nice breakfast for both Western and Asian tastes. The only problem I found was a slow lift and NO LAUNDRY SERVICE. Why do they put a laundry basket in the room with no laundry service?
2017년 7월에 4박 숙박함
Dear Sir, Thanks for taking time to share your thought with us. We are really appreciate your feedback about location, restaurant, and also room. Even though we regret to confusing you with our laundry service. Actually our hotel don't provide laundry service, but we could offer you from outside, just calling to our front desk or housekeeper. We feel really sorry about this thing. Please accept my apologies and hope we could provide you better service for your next trip here! Your sincerely,

6/10 - 괜찮아요

MASAHIRO

별로예요: 청결 상태
ビーチ近く
二泊利用しました。セレンディピティビーチまで徒歩圏内です。周辺には、レストランもあり、飲食には困ることは有りません。ホテルは、中国系のようでした。部屋は、チェックインした時、アリが至るところにいて、殺虫剤を撒いたら、なんとかいなくなりました。あまり掃除が行き届いていないようでした。
Dear Masahiro Thanks for spending your time to give us feedback. First we would like to thank you for staying at Aristocrat Residence & Hotel. I certainly understand your feeling of this situation. I have talked with the manager to solve all the problem. We already have trained our housekeeping more about cleaning. Please accept my sincere apologies. We will make every effort to see that this never happens again. Kind regards, Aristocrat Residence & Hotel

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 객실의 편안함
별로예요: 직원 및 서비스
Komforthotel mit deutlichen Schwächen im Service
Sehr zentrale Strandlage am Beach von Serendipity. Trotzdem ruhig gelegen. Toller Ausblick in den oberen Stockwerken und im Frühstücksraum im 8. Stock. Sehr schwache Serviceleistungen Am Silvesterabend 100 Prozent Aufschlag auf den Zimmerpreis, ohne weitere Gegenleistung: kein Galadinner, kein Extra-Getränk, kein freundliches Happy New Year des Personals am Neujahrstag. Bei Ankunft Name nicht auf der Gästeliste vorhanden - trotz Expedia-Bestätigung mit kompletter Vorauszahlung. Klärung dauert 20 Minuten. Ausdruck einer pdf-Datei (Boarding Pass) über mitgebrachten usb-Stick im Hotel nicht möglich. Nur als Anhang einer verschickten email. .... Dauer: über eine Stunde. Beim Ausckecken beauftragt die Rezeption den Etagenboy, die Minibar zu kontrollieren, obwohl es im Zimmer gar keine bestückte Minibar gibt. Sorry: bei einem Übernachtungspreis von rund 75 Euro erwarte ich - auch in Kambodscha - einen anderen Service!

8/10 - 좋아요

Matthew

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good Hotel in Great Location
Good hotel in an excellent location, right next to the main pier.
Dear Matthew, Thanks for taking the time to review on expedia. We are appreciate to read your comment. It always encourage us when customer acknowledge the good points of our hotel. Hope to see you again for your next trip in Cambodia. Kind regards

8/10 - 좋아요

실제 이용하신 고객

좋아요: 숙박 시설 상태 및 시설, 객실의 편안함
Gute Lage des Hotels
Wir hatten eine Übernachtung in diesem Hotel und waren so weit zufrienden. liegt direkt am Pier für die Boote nach Koh Rong und zum Strand. Würde wieder in dieses Hotel gehen.
Dear Sir/Madame, Warm greeting from Aristocrat Residence & Hotel. We would like to thank you for sparing your time to share your thoughts with us. We are delighted that you enjoy staying at our hotel. Our team is looking forward to seeing you for your next trip in Cambodia. Kind regards,

2/10 - 너무 별로예요

YURY 님, Москва

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Отель строится с 7 утра 6 и 7 этажа нет бетон
Мы проживали с 12 декабря по 18 декабря 2015 года, а должны были до 30 декабря. Бежали из этого жуткого отеля. Не заселяйтесь и не покупайте этот отель. Он не достроен 6 этаж скоро сдается, а 7 этаж бетон. С 7 утра до 7 вечера сверлят, бьют, ремонтируют, пилят. Это был кошмар. Люди в отпуск приехали поспать по дольше, но здесь ужас. Уже год его достраивают- это надолго. За год сделали пол этажа 6-го, мы в том году жили напротив и думали, что его за год достроили. Я поднялась на 6 этаж там пилят и сверлят, потом поднялась на 7 этаж там лежит бетон нет окон и бьют полы и стены. Строят здание и нигде на сайте этого не написано, только в номере лежит бумажка извините за беспокойство. Хотя бы начинали сверлить в 10 утра, люди же отдыхают. В ванной и в душе вода льется на пол в комнату так сделан пол на слив в обратную сторону от дырки слива. Каждый раз после мытья мы мыли полы. НЕ НАДО ЕХАТЬ ТУДА, ПУСКАЙ СНАЧАЛА ДОСТРОЯТ ОТЕЛЬ. Мы переехали в соседний Serendipity hotel все прекрасно номера с видом на бухту и на море и теперь наслаждаемся отдыхом.

4/10 - 별로예요

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별로예요: 객실의 편안함
close to beach but thats as good as it gets.
sewerage runinng outside of front of hotel, the noise from beach parties started about 9.00 p.m. untill 5.00.a.m., then the builders sarted work at 7.00. a.m. beds were very hard, breakfast was very basic, taxi took 4 hrs from airport, would not stay there again.

8/10 - 좋아요

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좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 청결 상태
This hotel is perfect for those who want to stay nearby the beach in Sihanoukville. Only one minute to go to the beach. It is nearby the market too. The breakfast was good enough. The room was big enough, but it didn't look that clean with a lot of small insects and a piece of biscuit behind the minibar. So the room standard was okay.

8/10 - 좋아요

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좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Nice
Beautiful beach view, staff very nice, but little facilities (no gym), one swimming pool, overall not bad for this price

6/10 - 괜찮아요

David 님, The Gong

좋아요: 청결 상태, 객실의 편안함
별로예요: 직원 및 서비스
Close to pier and gateway to Islands
Hotel staff polite and courteous, though all new and appeared to be teenagers. Hotel surrounds sterile and unfinished in places. Room overlooked beach (side view) and directly into neighbouring hotel rooms. Not pleasant. Food very basic and western. No local dishes. Distinctly Chinese feel. Overall, 3/5.
답변 제공: Aristocrat Reservation & Hotel 님, 2017년 7월 10일
We're feel sorry to hear that. Your Comments and Your Review was a great value for us to reach the goal and serve our guest with the perfection in future. We hope we could Provide compensation for our weakness to you when you come back again youe will as our will . Thank you

8/10 - 좋아요

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좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
極力推介的酒店
近海灘,附近食店方便,獨欠健身室。

8/10 - 좋아요

Bryan 님, California

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Decent hotel but a bit overpriced
Contrary to some other reviews, I found the front desk staff (including the manager) to be very kind and helpful. The hotel is in a good location (for Serendipity beach), only a 2 min walk to the beach (which is rather disgusting with so much trash), surrounded by many restaurants, cafes, and small shops. I stayed on the 4th floor and my room was quiet throughout the night, though the first room I was shown to was right next to the elevator and I could tell it was going to be noisy, so I requested a different room and the manager obliged. Bed was one of the most comfortable I've slept in during my 3 month tour of SE Asia. Breakfast buffet was simple but decent. Wifi was horrible - very intermittent and whenever it was working, it was painfully slow. Overall, I had an OK experience, but likely won't stay again as there are many other nice hotels a bit further back from the beach that are much more competitively priced.
We're feel sorry to hear that. Your Comments and Your Review was a great value for us to reach the goal and serve our guest with the perfection in future. We hope we could Provide compensation for our weakness to you when you come back again you will as our will . Thank you .

8/10 - 좋아요

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좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
hyvällä paikalla rannan vieressä
hyvälaatuinen hotelli, aamupala ihan ok

6/10 - 괜찮아요

Stuart 님, Melbourne

좋아요: 청결 상태
Great location, new hotel, poor building quality
New hotel, poor finishes, leakin shower and toilet. Staff inexperienced and not so helpful. Close to beach and bars at serendipity beach.
We're feel sorry to hear that. Your Comments and Your Review was a great value for us to reach the goal and serve our guest with the perfection in future. We hope we could Provide compensation for our weakness to you when you come back again you will as our will . Thank you