Dear Gokyung,Thank you for taking the time to share your feedback regarding your experience with Sonesta Select San Jose Airport. Your comments are important to us, as they provide us an opportunity to better serve you.I deeply regret that we were not able to meet your expectations regarding your low satisfaction with Sonesta Select San Jose Airport. To ensure that I fully understand your experience and how we can better serve you moving forward, I would love to set up some time for us to connect. If possible, could you please provide some available times within the next week or two? In the meantime, if you would like to get in touch to discuss this further, you may reach me at my contact information below. We appreciate you sharing your concerns, and we look forward to ensuring we can exceed your expectations in the future.Sincerely,Elyas Ahmad

Dear Elizabeth,We're delighted to learn that you thoroughly enjoyed your recent stay with us.Should you have any further feedback or suggestions that could assist us in enhancing our services, please feel free to reach out to us at your convenience.Anticipating your return soon!Warm regards,Elyas Ahmad

Dear Angela,We're absolutely delighted to learn that you thoroughly enjoyed your recent stay with us!Your feedback is invaluable to us, so if there's anything else you'd like to share to help us enhance our services further, please feel free to reach out.We eagerly anticipate your return and another opportunity to provide you with an exceptional experience!Warm regards,Elyas Ahmad

Dear Junko,We are so happy to hear you had a great stay with us.If you have any additional comments to help us improve, please do not hesitate to contact us.Looking forward to seeing you soon!Sincerely,Elyas Ahmad

Dear Hilary,We are so happy to hear you had a great stay with us.If you have any additional comments to help us improve, please do not hesitate to contact us.Looking forward to seeing you soon!Sincerely,Elyas Ahmad

Dear Timothy,We are so happy to hear you had a great stay with us.If you have any additional comments to help us improve, please do not hesitate to contact us.Looking forward to seeing you soon!Sincerely,Elyas Ahmad

Dear Leland,We are so happy to hear you had a great stay with us.If you have any additional comments to help us improve, please do not hesitate to contact us.Looking forward to seeing you soon!Sincerely,Elyas A.

Dear Debbie,We are delighted to learn that you thoroughly enjoyed your recent stay with us.Should you have any further feedback or suggestions that could aid us in enhancing our services, please feel free to reach out to us at your convenience. We sincerely value your input.We apologize for any inconvenience caused by the closure of our restaurant and bar in the evenings. Rest assured, we are actively working towards reopening them within the coming month or so. We truly appreciate your patience and understanding in this matter.We eagerly anticipate your next visit and the opportunity to welcome you back.Warm regards,Elyas A

Dear Kylie,Thank you for sharing your feedback regarding your recent stay with us. We sincerely apologize for the cleanliness issues you encountered during your visit. It is unacceptable that your sheets had blood stains and that there was hair in the bathroom that did not belong to you. Please rest assured that we take such matters very seriously, and we have addressed this with our housekeeping team to ensure that this lapse in our service standards does not recur.We are glad to hear that despite these issues, you found your stay to be quiet and that you were not disturbed by the proximity to the airport. However, we understand that cleanliness is paramount, and we deeply regret that we fell short of your expectations in this regard.We appreciate your understanding and patience in allowing us the opportunity to rectify the situation promptly. We are committed to providing all our guests with a comfortable and enjoyable experience, and we hope to have the opportunity to welcome you back in the future to demonstrate the high standards of cleanliness and service that we strive to uphold.Once again, please accept our sincerest apologies for any inconvenience caused, and thank you for bringing this matter to our attention.Warm regards,Elyas Ahmad

Dear Jenny,Thank you for taking the time to share your feedback regarding your experience with Sonesta Select San Jose Airport. Your comments are important to us, as they provide us an opportunity to better serve you.I deeply regret that we were not able to meet your expectations regarding your low satisfaction with Sonesta Select San Jose Airport. To ensure that I fully understand your experience and how we can better serve you moving forward, I would love to set up some time for us to connect. If possible, could you please provide some available times within the next week or two? In the meantime, if you would like to get in touch to discuss this further, you may reach me at my contact information below. We appreciate you sharing your concerns, and we look forward to ensuring we can exceed your expectations in the future.Sincerely,Elyas Ahmad

Dear Rico,We are so happy to hear you had a great stay with us.If you have any additional comments to help us improve, please do not hesitate to contact us.Looking forward to seeing you soon!Sincerely,Elyas Ahmad

Dear Juan, We are so happy to hear you had a great stay with us. If you have any additional comments to help us improve, please do not hesitate to contact us. Looking forward to seeing you soon! Sincerely,Elyas Ahmad

Dear Paul,We're delighted to learn that you thoroughly enjoyed your recent stay with us.Should you have any further feedback or suggestions that could assist us in enhancing our services, please feel free to reach out to us at your convenience.Anticipating your return soon!Warm regards,Elyas A

Dear Charles,Thank you for bringing your recent experience to our attention. We sincerely apologize for the inconvenience and disappointment you encountered during your stay with us.We deeply regret that the sheets in your room were not changed prior to your arrival, and we apologize for the oversight. While we're glad our staff promptly addressed this issue when notified, we understand the inconvenience it caused, especially upon your late arrival.Additionally, we apologize for the shortage of towels in your room. Providing ample amenities for our guests is essential, and we regret that we fell short in this regard. Your feedback regarding the need for additional towels for a party of five has been duly noted, and we will take steps to ensure such oversights are avoided in the future.We understand that these issues collectively led to a delay in your ability to rest comfortably, and for this, we extend our sincerest apologies. Your feedback is invaluable to us as it helps us identify areas for improvement, and we assure you that we are taking immediate steps to address these concerns internally.Once again, we apologize for the inconvenience you experienced and appreciate your understanding. We hope to have the opportunity to welcome you back in the future and provide you with the exceptional experience you deserve.Warm regards,Elyas . A

Dear Larry,We are so happy to hear you had a great stay with us.If you have any additional comments to help us improve, please do not hesitate to contact us.Looking forward to seeing you soon!Sincerely,Elyas Ahmad

Dear Aliza,Thank you for taking the time to share your feedback regarding your experience with Sonesta Select San Jose Airport. Your comments are important to us, as they provide us an opportunity to better serve you.I deeply regret that we were not able to meet your expectations regarding your low satisfaction with Sonesta Select San Jose Airport. To ensure that I fully understand your experience and how we can better serve you moving forward, I would love to set up some time for us to connect. If possible, could you please provide some available times within the next week or two? In the meantime, if you would like to get in touch to discuss this further, you may reach me at my contact information below. We appreciate you sharing your concerns, and we look forward to ensuring we can exceed your expectations in the future.Sincerely,Elyas Ahmad

Dear Diane, We are so happy to hear you had a great stay with us. If you have any additional comments to help us improve, please do not hesitate to contact us. Looking forward to seeing you soon! Sincerely,Elyas Ahmad

Dear Denny, We are so happy to hear you had a great stay with us. If you have any additional comments to help us improve, please do not hesitate to contact us. Looking forward to seeing you soon! Sincerely,Elyas Ahmad

Dear Ryan, We are so happy to hear you had a great stay with us. If you have any additional comments to help us improve, please do not hesitate to contact us. Looking forward to seeing you soon! Sincerely,Elyas Ahmad

Dear Rebecca, We are so happy to hear you had a great stay with us. If you have any additional comments to help us improve, please do not hesitate to contact us. Looking forward to seeing you soon! Sincerely,Elyas Ahmad

Dear Barbara, We are so happy to hear you had a great stay with us. If you have any additional comments to help us improve, please do not hesitate to contact us. Looking forward to seeing you soon! Sincerely,Elyas Ahmad

Dear Kelly, We are so happy to hear you had a great stay with us. If you have any additional comments to help us improve, please do not hesitate to contact us. Looking forward to seeing you soon! Sincerely,Elyas Ahmad

Thank you for choosing us as your home away from home. We are happy to hear that you enjoyed your stay with us and look forward to seeing you again.

Dear Susie,I sincerely apologize for the inconvenience you experienced during your recent stay. It is certainly not our standard practice to provide rooms that are not properly cleaned and stocked with fresh amenities for our guests. Your feedback is extremely valuable to us, and I want to assure you that we are taking immediate steps to address this issue with our housekeeping team to ensure that it does not happen again in the future.Please accept our deepest apologies for any frustration or inconvenience this may have caused you. We genuinely appreciate your understanding and hope to have the opportunity to make it up to you during your next visit.If there's anything else we can do to assist you further, please don't hesitate to reach out.Warm regards,Elyas A

Dear Mohit,We are so happy to hear you had a great stay with us.If you have any additional comments to help us improve, please do not hesitate to contact us.Looking forward to seeing you soon!Sincerely,Elyas Ahmad

Dear Jeremy,We are so happy to hear you had a great stay with us.If you have any additional comments to help us improve, please do not hesitate to contact us.Looking forward to seeing you soon!Sincerely,Elyas Ahmad

We appreciate the comments. Thank you for staying with us and we happy to hear you enjoyed your stay.

Nancy, thank you for using us for you park and fly option. We hope to see you again.

Thank you for choosing us and we're happy to hear that you we were convenient and the location worked out. We hope to see you again.

Thank you for taking the time to review our hotel. We apologize that we did not meet your expectations. We will reach out to Expedia about the offerings at our hotel. There may have been some discrepancies in the listing. Their website tends to put information about breakfast and parking towards the bottom when viewing our hotel. We do charge for breakfast and parking and we apologize that the site did not communicate it clearly.

Thank you for your comments.

We are happy to hear our staff was helpful. Thank you for sharing and for staying with us.

Thank you for staying with us.

Thank you for the comments and for staying with us. We are glad to hear your room was clean and our staff was friendly.

Thank you for staying with us.

We are sorry for the inconvenience. Rest assured, we took immediate action to rectify the plumbing situation.

Thank you for staying with us.

Thank you for staying with us.

Wonderful to here that you had a good time here. Thank you for staying with us and recognizing Ciera!

Thank you for staying with us.

Thank you for staying with us.

Dear Christine,Thank you for taking the time to share your feedback regarding your experience with Sonesta Select San Jose Airport. Your comments are important to us, as they provide us an opportunity to better serve you.I deeply regret that we were not able to meet your expectations regarding your low satisfaction with Sonesta Select San Jose Airport. To ensure that I fully understand your experience and how we can better serve you moving forward, I would love to set up some time for us to connect. If possible, could you please provide some available times within the next week or two? In the meantime, if you would like to get in touch to discuss this further, you may reach me at my contact information below. We appreciate you sharing your concerns, and we look forward to ensuring we can exceed your expectations in the future.Sincerely,Elyas Ahmad

Thank you for staying with us.

Dear Akira,We are so happy to hear you had a great stay with us.Thank you for letting us know about the coffee machine in your room we will have our maintenance technician replace or fix it. If you have any additional comments to help us improve, please do not hesitate to contact us.Looking forward to seeing you soon!Sincerely,Elyas Ahmad

Thank you for choosing us and we look forward to seeing you again.

Dear Danessa,Thank you for taking the time to share your feedback regarding your experience with Sonesta Select San Jose Airport. Your comments are important to us, as they provide us an opportunity to better serve you.I deeply regret that we were not able to meet your expectations regarding your low satisfaction with Sonesta Select San Jose Airport. To ensure that I fully understand your experience and how we can better serve you moving forward, I would love to set up some time for us to connect. If possible, could you please provide some available times within the next week or two? In the meantime, if you would like to get in touch to discuss this further, you may reach me at my contact information below. We appreciate you sharing your concerns, and we look forward to ensuring we can exceed your expectations in the future.Sincerely,Elyas Ahmad

Thank you for staying with us.

We appreciate the feedback. We apologize for the inconvenience. We will be looking into how we had scheduled our shuttles. We go to the airport every half hour and on the hour and will open a 15 minute departure if necessary. Once again, please accept our apology and will be looking into this matter.

We are sorry to hear that we did not meet your expectations. We hope you will reconsider us in the future.

We are sorry that we did not meet your expectation. We hope you will give us another opportunity to serve you.