Thank you for your review. We look forward to be of service to you soon. Warm regards, BIC & GPC Management

Dear Expedia, This guest was very unreasonable and full of complaints on every details of her stay. She challenged that the $10 refundable deposit was not listed in our website. Even refused to submit her passport for verification which we would have refused her check in. However our new staff proceeded for her to avoid more unpleasant exchanges. She also shouted profanity at many of our other guests thinking that they are our hostel staff. She also complained our mattress is too hard, but it is a very personal view on such issues. Our mattress has been 3 months old and no guests has complained about it. As our hostel is situated in a conservation building, there is no lift access to level 2 and level 3. The other issue was she has to climb a flight of stairs to the second level which is definitely an unreasonable complaint. The TV provided is an internet TV which has access to multiple channels. As in every internet TV, there’s an internet lag during channel switch. The TV was working perfectly. The aircon provided was working perfectly as it was a brand new aircon. Our bathroom are cleaned and washed every hourly. We don’t see any complaints from other guests and have always maintained a high standard of cleanliness. After 6 hours of unruly behavior, she demanded a refund and checked out which we acceded to avoid further disturbance to other guests. We almost called in the police to handle her. Henceforth, we have blacklist this guest. Best regards, BIC & GPC Management

Dear Mr Hammond, We are responding to your review that you have posted on 23 November 2018. Yes indeed, for the deluxe double room that you have initially booked had encounter electricity trip and we did apologise to you for this unforeseen circumstances. However, we managed to restore the electricity power within couple of minutes. The aircon in the room will not be cold instantly as the electricity has just been restored. We did offer you room alternatives. The deluxe loft room was offered to you initially. You did not mention to us that you can't climb the loft bed stairs. It did not occur to us that you can't climb too as we noticed you are dressed in full attired cyclist outfit with helmet. When you rejected the loft room, we even offer our deluxe family room to you despite the room price difference. You rejected our offer thrice given the unreasonable issue of bad luck and no provision of toothbrush and you demanded refund. All the while our hostel do not provide such toiletries amenities for guests. Our hostel amenities are listed in all our booking agents websites. Please view it when you have the time. We did realise you came over to our hostel with a blown bicycle tyre and you may be very upset. However, please note we are only hostel operators and we will do our best to make our guest stay a pleasant one.

Thank you for your review. We look forward to be of service to you soon. Warm regards, BIC & GPC Management

Dear Mr Fred, Thank you for your kind review. We look forward to be of service to you soon. BIC & GPC Management

We are very sorry for the inconvenience, you may have stayed in a Private Twin Room with a street view. We will be very happy to transfer you to a quiet room if you have approached our reception. But anyway, all our rooms have been fully renovated starting 1 October 2018. Please spare a few time on our fully renovated property by checking our website. Thank you and we hope to serve you again in the near future.