테라스/파티오

콥톤 킹스 호텔 싱가포르 온 해브록 여행 후기

4 out of 5

이용 후기

7.8

좋아요

평점 10 - 훌륭해요. 1000개 이용 후기 중 231개" "
평점 8 - 좋아요. 1000개 이용 후기 중 459개" "
평점 6 - 괜찮아요. 1000개 이용 후기 중 220개" "
평점 4 - 별로예요. 1000개 이용 후기 중 60개" "
평점 2 - 너무 별로예요. 1000개 이용 후기 중 30개" "

7.8/10

청결 상태

7.8/10

직원 및 서비스

7.4/10

편의 시설/서비스

7.4/10

숙박 시설 상태 및 시설

7.0/10

친환경

이용 후기

8/10 - 좋아요

LEE

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: Front Office Manager 님, 2024년 1월 22일
Dear Lee,We would like to extend our heartfelt appreciation to you for taking the time to share your thoughts and provide us with your exceptional ratings following your recent stay at Copthorne King's Hotel. Your valuable feedback is incredibly important to us, and we are thrilled to hear about your overall experience during your visit.It warms our hearts to learn that you had such a positive stay with us. Your generous praise is a testament to our dedicated team's efforts and their commitment to ensuring that our guests have a memorable and enjoyable stay. We are delighted that you found your time with us amazing and that we could meet your expectations.Your feedback motivates us to continually strive for excellence and to maintain the high standards that our guests deserve. We will share your comments with our entire team to celebrate their hard work and dedication.Once again, thank you for choosing Copthorne King's Hotel for your stay, and for sharing your exceptional feedback with us. We are honoured to have had the opportunity to serve you, and we look forward to welcoming you back for another outstanding experience in the future.If there is anything specific you would like to share or if you have any additional comments or suggestions, please do not hesitate to reach out to us. We are always here to listen and enhance your future visits.Best Regards,Jocelyn NgiamFront Office Manager

10/10 - 훌륭해요

SU EUN

2023년 10월에 1박 숙박함
답변 제공: Front Office Manager 님, 2023년 10월 25일
Dear Su Eun,We would like to extend our heartfelt appreciation to you for taking the time to share your thoughts and provide us with your exceptional ratings following your recent stay at Copthorne King's Hotel. Your valuable feedback is incredibly important to us, and we are thrilled to hear about your overall experience during your visit.It warms our hearts to learn that you had such a positive stay with us. Your generous praise is a testament to our dedicated team's efforts and their commitment to ensuring that our guests have a memorable and enjoyable stay. We are delighted that you found your time with us amazing and that we could meet your expectations.Your feedback motivates us to continually strive for excellence and to maintain the high standards that our guests deserve. We will share your comments with our entire team to celebrate their hard work and dedication.Once again, thank you for choosing Copthorne King's Hotel for your stay, and for sharing your exceptional feedback with us. We are honoured to have had the opportunity to serve you, and we look forward to welcoming you back for another outstanding experience in the future.If there is anything specific you would like to share or if you have any additional comments or suggestions, please do not hesitate to reach out to us. We are always here to listen and enhance your future visits.Best Regards,Jocelyn Ngiam

4/10 - 별로예요

Yongsu

출장 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 5박 숙박함
답변 제공: Rezzal 님, 2023년 9월 10일
Dear Yongsu,Warmest greetings from Copthorne King's HotelThank you very much for selecting Copthorne King's Hotel as the preferred hotel during your recent staycation with us. We strive to deliver an exceptional hospitality experience that reflects Copthorne King's unique heritage and culture and to provide a standard of excellence for all guests.We appreciate you for taking time off your busy schedule to pen down your thoughts with your ratings and constructive feedback. We sincerely apologize to learn of your overall experience with us.Once again, thank you and have a great day aheadRegardsRezzalAssistant Front Office Manager

6/10 - 괜찮아요

Sunghan

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2022년 9월에 5박 숙박함
답변 제공: Guest Relation Team 님, 2022년 9월 14일
Dear Sunghan, Thank you for the valuable review on the recent visit, and appreciate your time and contribution. We have taken note of the concern outlined and this has been conveyed to the relevant section timely. Rest assured we do look forward to welcoming you back again in near future. Cheers. Truly, Guest Relation Team

10/10 - 훌륭해요

실제 이용하신 고객

출장 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
낡긴 했지만 넓습니다! new 호텔은 너무 좁아 답답했는데, 여긴 일단 호텔같이(?) 넓어서 좋아요. 다만, 오래되다보니 깔끔하진 않습니다. 그래도 관리가 잘 되어 있어요.
2022년 8월에 4박 숙박함
답변 제공: Guest Relations Team 님, 2022년 9월 14일
Dear Guest, Thank you for the wonderful note and valuable feedback on the recent visit. We appreciate your time and contribution. We are humbled and truly delighted to know the team has been part of your journey during your stay. We are happy to be of assistance and looking forward to welcoming you back again. Cheers. Truly, Guest Relations Team

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
싱가포르 가성비 최고
가격 대비 효용이 매우 높음
2020년 2월에 2박 숙박함
답변 제공: Guest Relations 님, 2020년 2월 26일
Dear Valued Guest, Greetings from Copthorne King's Hotel Singapore! Thank you for taking the time to share your experience with us. We are definitely thrilled to know that you have enjoyed your stay with us overall. We hope to have the pleasure of welcoming you back in the near future! Warmest Regards, Guest Relations CKS

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
12월 1박 후기
전체적으로 조용하고 나쁘지 않았습니다. 그런데 샤워실 배수구 뚜껑을 너무 꽉 닫아 배수가 되지않아 샤워하는데 불편함이 있었습니다. 그것만 제외하면 전반적으로 나쁘지 않은 호텔입니다. 아! 그리고 조식 계란후라이 하는 기계 신기했습니다 :-)
2019년 12월에 1박 숙박함
답변 제공: Guest Relations 님, 2020년 1월 24일
Dear Valued Guest, Greetings from Copthorne King's Hotel Singapore! Thank you for taking the time to share your experience with us. We are definitely thrilled to know that you have enjoyed your stay with us overall. We hope to have the pleasure of welcoming you back in the near future! Warmest Regards, Guest Relations CKS

8/10 - 좋아요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스
객실의 크기가 제법 넓ㅇ고 천정이 높아 공간이 안락함 단 오래된 호텔로 욕실의 샤워기가 없어 불편함 조식은 만족 특히 게란 후라이 기계가 특이함 전반적으로 만족
2019년 12월에 3박 숙박함
답변 제공: Guest Relations 님, 2019년 12월 12일
Dear Valued Guest, Greetings from Copthorne King's Hotel Singapore! Thank you for taking the time to share your experience with us. We sincerely hope that you have enjoyed your stay with us overall. Rest assured that we have taken note on the issue you have highlighted and will bring it up to the relevant department to further improve the quality of stay for all future guests. We hope to have the pleasure of welcoming you back in the near future! Warmest Regards, Guest Relations CKS

8/10 - 좋아요

HAE SEOG

출장 여행
좋아요: 청결 상태, 객실의 편안함
Quiet place
Nice and cozy. Very quiet. Not a big room but still okay.
2019년 12월에 4박 숙박함
답변 제공: Guest Relations CKS 님, 2019년 12월 9일
Dear HAE SEOG, Greetings from Copthorne King's Hotel Singapore! Thank you for taking the time to share your experience with us. We sincerely hope that you have enjoyed your stay with us overall. Rest assured that we have taken note on the issue you have highlighted and will bring it up to the relevant department to further improve the quality of stay for all future guests. We hope to have the pleasure of welcoming you back in the near future! Warmest Regards, Guest Relations CKS

8/10 - 좋아요

MINKYEONG

출장 여행
2019년 11월에 2박 숙박함
답변 제공: Guest Relations CKS 님, 2019년 11월 28일
Dear Minkyeong, Greetings from Copthorne King's Hotel Singapore! Thank you for taking the time to share your experience with us. We are definitely thrilled to know that you have enjoyed your stay with us overall. We hope to have the pleasure of welcoming you back in the near future! Warmest Regards, Guest Relations CKS

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
콥튼 킹스 호텔 숙박 후기
조식이 맛있었으며 오믈렛을 만드는 기계가 있어서 특별한 재미를 느꼈습니다. 수영장 수질은 좋았으며 사우나 시설을 갖추고 있어서 이용객에게는 큰 장점이 된 것 같았습니다. 편안한 휴식을 원하는 분들에게 추천하고 싶은 호텔입니다.
2019년 10월에 5박 숙박함
답변 제공: Guest Relations CKS 님, 2019년 10월 24일
Dear Value Guest, Greetings from Copthorne King's Hotel Singapore! Thank you for taking the time to share your experience with us. We are definitely thrilled to know that you have enjoyed your stay with us overall. We hope to have the pleasure of welcoming you back in the near future! Warmest Regards, Guest Relations CKS

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2019년 9월에 1박 숙박함
답변 제공: Guest Relation Team 님, 2019년 10월 3일
Thank you for the positive review sharing! Wishing you pleasant day ahead,

8/10 - 좋아요

Sangjeoung

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Comfortable hotel
It was very comfortable and cleaned and be ry easy to find many restaurants. Breakfast is normal, recommend coupon should buy at the front desk.
2019년 6월에 1박 숙박함
답변 제공: Guest Relations CKS 님, 2019년 6월 20일
Dear Sangjeoung, Greetings from Copthorne King's Hotel Singapore! Thank you for taking the time to share your experience with us. We are definitely thrilled to hear that you have enjoyed your stay with us overall. We hope to have the pleasure of welcoming you back in the near future! Warmest Regards, Guest Relations CKS

8/10 - 좋아요

Kyoung Woen

좋아요: 청결 상태
Need to improve breakfast
2019년 4월에 1박 숙박함
답변 제공: Guest Relations CKS 님, 2019년 4월 13일
Dear Kyoung Woen , Greetings from Copthorne King’s Hotel Singapore! Thank you for taking the time to share your experience with us. We sincerely hope that you have enjoyed your stay with us overall! Rest assured that we have heard your concerns in regards to the breakfast and will bring the feedback up to the relevant departments to further improve the quality of stay for all future guests. We sincerely hope to have the pleasure of welcoming you again in the near future! Warmest Regards, Guest Relations CKS

6/10 - 괜찮아요

Sunghun

2019년 3월에 3박 숙박함
답변 제공: Guest Relation Team 님, 2019년 3월 26일
Dear Sunghun! Thank you for the review and recent stay. We hope to serve you again in future. Meanwhile wishing you a pleasant day ahead! Best regards, Guest Relation Team!

10/10 - 훌륭해요

DAEWON

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
I have booked Copthorne King's for 30 years. This hotel has clean room and nice view. I am always satisfied whenever I visited.
2019년 3월에 4박 숙박함
답변 제공: Guest Relations CKS 님, 2019년 3월 25일
Dear Daewoon, Greetings from Copthorne King's Hotel Singapore! Thank you for taking the time to share your experience with us. We are definitely thrilled to hear that you have enjoyed your stay with us overall! We hope to have the pleasure of welcoming you back in the near future! Warmest Regards, Guest Relations CKS

8/10 - 좋아요

Hyunchin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
좋습니다
대중 교통 이용이 불편하다는것 외엔 모든게 만족 할만 합니다
2019년 3월에 1박 숙박함
답변 제공: Copthorne King's Hotel Singapore 님, 2019년 3월 18일
Dear Hyunchin, Greetings from Copthorne King's Hotel Singapore! Thank you for taking the time to share your experience with us. We are definitely thrilled to hear that you have enjoyed your stay with us overall! We hope to have the pleasure of welcoming you back in the near future! Warmest Regards, Guest Relations CKS

8/10 - 좋아요

Jaeyong

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2018년 7월에 3박 숙박함
답변 제공: Guest Relations CKS 님, 2018년 7월 4일
Dear Jaeyong, Thank you for taking the time to leave us a feedback. We are delighted to know that you enjoyed your stay with overall! The pleasure will be ours to welcome you back to Copthorne King's Hotel Singapore! Warmest Regards, Milissa Koh Guest Relations CKS

8/10 - 좋아요

DR

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Best Location
위치가 좋고 깨끗해서 이용이 편리하였습니다.
2018년 6월에 1박 숙박함
답변 제공: Copthorne King's Hotel Singapore 님, 2018년 7월 4일
Dear DR, Greetings from Copthorne King’s Hotel Singapore! Thank you for taking the time to share your experience with us and we are delighted to hear that you enjoyed your stay at our hotel. The pleasure will be ours to welcome you back to the Copthorne King’s Hotel in the near future. Warm Regards, The Management

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
절대 추천할수없는 호텔
객실냄새 문도 안열리는 디럭스테라스룸 하루밤이 악몽으로
2017년 9월에 1박 숙박함
Dear Sir, Greetings from Copthorne King’s Hotel Singapore! We would like to extend our appreciation for taking the time to bring the concerns to our attention. While we constantly strive to maintain the highest standards of customer satisfaction, regrettably, on this occasion, we have fallen short of our key objective. In the meantime, we wish you a pleasant day ahead!

8/10 - 좋아요

jungwoo

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
콥튼킹스 리뷰
나름 싱가폴에서 중저가에 이용할수있는 좋은 호텔임
답변 제공: Guest Relations CKS 님, 2018년 9월 18일
Dear Jungwoo, Greetings from Copthorne King’s Hotel Singapore! Thank you for taking the time to leave us a feedback. We are absolutely thrilled to hear that you have enjoyed your stay with us overall! We hope to have the pleasure of welcoming you back to Copthorne King's Hotel Singapore! Warmest regards, Guest Relations CKS

10/10 - 훌륭해요

HYUNG PYO

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
답변 제공: Guest Relations CKS 님, 2018년 9월 18일
Dear Valued Guest, Greetings from Copthorne King’s Hotel Singapore! Thank you for taking the time to leave us a feedback. We sincerely hoped that you have enjoyed your stay with us overall! We hope to have the pleasure of welcoming you back to Copthorne King's Hotel Singapore! Warmest regards, Guest Relations CKS

10/10 - 훌륭해요

SEWHAN 님, seoul

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Connection of Wifi was poor. I guess this kinds of issues will come up shortly by many people. But the other things were great and enough to be happy with it.
답변 제공: Guest Relations CKS 님, 2018년 9월 25일
Dear Valued Guest, Greetings from Copthorne King’s Hotel Singapore! Thank you for taking the time to share your experience with us. We sincerely hope that you have enjoyed your stay with us overall! We hope to have the pleasure of welcoming you back to Copthorne King's Hotel Singapore! Warmest Regards, Guest Relations CKS

6/10 - 괜찮아요

실제 이용하신 고객

쇼핑센터와 가깝고 전반전인 상황은 좋으나 시설은 조금 미흡했음. 직원은 친절함. 싱가폴 전체 호텔 금액에 비교하면 금액 만큼의 시설임
답변 제공: Guest Relations CKS 님, 2018년 9월 18일
Dear Valued Guest , Greetings from Copthorne King’s Hotel Singapore! Thank you for taking the time to leave us a feedback. We are absolutely thrilled to hear that you have enjoyed your stay with us overall!l despite the setback that occurred. We hope to have the pleasure of welcoming you back to Copthorne King's Hotel Singapore! Warmest regards, Guest Relations CKS

10/10 - 훌륭해요

JUN PYO 님, 대한민국

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
편안함
주변에 편의시설이 좀 떨어져 있는 것 외에는 전반적으로 만족... 출장 목적도 나쁘지 않음

10/10 - 훌륭해요

JONG CHUL 님, 말레이시아

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
넘 편했슴,,,
전체적인 시설 및 위치,서비스 상태와 직원들의 친절함이 넘 좋았다. 단, 화장실의 배기상태가 미흡했슴..

6/10 - 괜찮아요

taewan 님, Singapore

좋아요: 숙박 시설 상태 및 시설, 객실의 편안함
가격대비 편안하고 안락함
편안하고 좋았음

10/10 - 훌륭해요

김국풍 님, 전남

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
호텔 청결 잠자리 좋아요
지금 다른 호텔 왔는데 콥튼킹스 그립네요

6/10 - 괜찮아요

최지용 님, 서울

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 객실의 편안함
좁은 객실 과친절한 서비스
서비스와 청결상태 등은 좋았으나 위치가 MRT와 떨어져 있어 택시 이용이 많고 객실이 비슷한 다른 호텔과 비교했을 때 많이 작음.

10/10 - 훌륭해요

sang beom LEE 님, south

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
깨끗한 침실...친절한 사람들
가격대비 훌륭한 숙박시설입니다. 위치는 클락키에서 조금 떨어져 찾질못해 택시를 이용했지만 그런대로!

8/10 - 좋아요

이종덕 님, 한국 서울

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
친절한 직원들
호텔이 전체적으로 깔끔하고 직원들이 친절했습니다.

8/10 - 좋아요

tkha 님, South Korea

좋아요: 청결 상태
무난한 숙박
공항에서 조금 멀었지만, 클라크 키와 가까워 다니기에 좋았습니다. 방과 침대가 조금 작았으나 숙박에는 불편함이 없었습니다.

6/10 - 괜찮아요

young 님, seoul

별로예요: 객실의 편안함
middle class
It is not bad, not great. Just ok for sleeping.

4/10 - 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
보통
전체적으로 그럭저럭 한국인 스텝이있어서 그나마 좋았습니다.

4/10 - 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
전체적으로 보통수준이지만 친절한 한국인 직원이 두분계셨던게 좋았습니다.
나갔다 왔을때 청소가 깨끗이 안되있어서 조금 불쾌했고, 숙박 연장하려고 내려갔을때 나이트매니져의 미흡한 대처가 많이 아쉬웠습니다.

8/10 - 좋아요

Park 님, Seoul, Korea

좋아요: 청결 상태, 숙박 시설 상태 및 시설
나쁘진 않아요
생각보다 나쁘진 않습니다. 도심이랑 가까워서 이동하기 편리합니다. 다만 싱글룸을 신청했는데 트윈룸을 배정해줘서 좀 당황했습니다. 적극 추천하지는 못하겠지만 단기간 머무르실 분이라면 이곳에서 머물러도 괜찮을거 같습니다.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
시내 중심지에 있어 편리함.
전체적으로 중심지에 있어 어느 곳으로든 이동하기 편리해서 좋았습니다. 다만, 건물이 곡선이다 보니 외곽에 위치한 room에 숙박한 저로써는 숙박의 안락함이 조금 없었지 않나하는 생각이 들었습니다.(개인차가 있겠지만..) 그외에는 서비스도 시설도 모두 만족합니다.

10/10 - 훌륭해요

De-Anne

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good place to stay
2024년 4월에 2박 숙박함
답변 제공: Guest Relations Team 님, 2024년 4월 19일
Dear Sir/Madam,Thank you for the valuable feedback on the recent visit and appreciate your time and contribution. We are truly happy to be of assistance and looking forward to welcome you back again.Cheers.Truly,Guest Relation Team

4/10 - 별로예요

richard 님, Pompano beach

2024년 4월에 1박 숙박함

10/10 - 훌륭해요

richard 님, Pompano beach

2024년 3월에 1박 숙박함
답변 제공: Guest Relations Team 님, 2024년 4월 19일
Dear Sir/Madam,Thank you for the valuable feedback on the recent visit and appreciate your time and contribution. We are truly happy to be of assistance and looking forward to welcome you back again.Cheers.Truly,Guest Relation Team

8/10 - 좋아요

Travel

2024년 3월에 2박 숙박함
답변 제공: Front Office Manager 님, 2024년 4월 4일
Dear Guest,Thank you for taking the time to leave us a positive review! We are delighted to hear that you had a pleasant experience during your stay with us. Your kind words about our hotel and services are greatly appreciated.Best Regards,Jocelyn Ngiam

10/10 - 훌륭해요

Deborah

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff were very friendly and helpful, lovely bright clean room and easy access to metro for getting around. Pool was clean and at a nice temperature for swimming!
2024년 2월에 4박 숙박함
답변 제공: Front Office Manager 님, 2024년 3월 11일
Thank you for choosing to stay at Copthorne Kings and for taking the time to share your experience with us. We are thrilled to hear that you had a pleasant stay and enjoyed various aspects of our hotel.It's wonderful to know that you found our staff to be friendly and helpful. Providing exceptional service is always our priority, and we are delighted that our team made a positive impression on you. We're also glad you appreciated the cleanliness of your room and the convenient access to the metro, which makes exploring the city easier.We're pleased to hear that you enjoyed the pool and found it to be clean and at a comfortable temperature for swimming.Your feedback is valuable to us, and we look forward to welcoming you back to Copthorne Kings in the future. If you have any additional comments or if there's anything else we can assist you with, please don't hesitate to reach out to us.Best Regards,Jocelyn NgiamFront Office Manager

10/10 - 훌륭해요

Birendra

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good hotel for stay
2024년 2월에 4박 숙박함
답변 제공: Guest Relations Team 님, 2024년 4월 19일
Dear Sir/Madam,Thank you for the valuable feedback on the recent visit and appreciate your time and contribution. We are truly happy to be of assistance and looking forward to welcome you back again.Cheers.Truly,Guest Relation Team

4/10 - 별로예요

Zangwill

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
the hotel old and missing facilities
2024년 2월에 3박 숙박함
답변 제공: Front Office Manager 님, 2024년 3월 2일
Dear Zangwill,Thank you for sharing your feedback with us. We regret to learn that your experience did not meet your expectations, and we apologize for any inconvenience caused.We understand your concerns regarding the age of the hotel and the missing facilities. Please know that we take guest feedback seriously, and we are continuously working to improve our facilities and services to enhance the guest experience.Your comments will be shared with our management team for further review and consideration. We appreciate your valuable input as it helps us identify areas where we can make improvements.If you have any additional feedback or if there is anything specific, we can do to address your concerns, please feel free to reach out to us directly. We value your feedback and hope to have the opportunity to welcome you back in the future, providing you with a better experience.Best Regards,Jocelyn NgiamFront Office Manager

8/10 - 좋아요

Simon

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The only thing that they can improve on is the dining experience for breakfast.. some strange choices of food for breakfast.. and things need to be hotter if they’re meant to be eaten hot!!
2024년 2월에 5박 숙박함
답변 제공: Front Office Manager 님, 2024년 2월 22일
Dear Simon, Thank you for taking the time to share your feedback regarding your dining experience for breakfast during your recent stay with us. We appreciate your valuable insights as they help us enhance the quality of our services.We apologize for any inconvenience you experienced with the breakfast offerings and the temperature of the food. Your comments have been duly noted, and we will review our breakfast menu options and food preparation processes to ensure that our guests enjoy a more satisfying dining experience.Your satisfaction is of the utmost importance to us, and we are committed to continuously improving our services to meet and exceed your expectations.Once again, thank you for your valuable feedback. We hope to have the opportunity to welcome you back in the future and provide you with an improved dining experience.Best regards,Jocelyn Ngiam

4/10 - 별로예요

Shaun

연인과의 여행
별로예요: 직원 및 서비스
Property is convenient although it’s a little old. However, the staff is not attentive and helpful with our request.
2024년 2월에 1박 숙박함
답변 제공: Front Office Manager 님, 2024년 2월 13일
Dear Mr. Shaun, Thank you for sharing your feedback with us. We appreciate your acknowledgment of the convenience of our property, although we regret to hear that the overall experience fell short of your expectations.We sincerely apologize for any inconvenience you faced due to the perceived lack of attentiveness and helpfulness from our staff. Your comments are valuable, and we will address this matter with our team to ensure better service in the future.We appreciate your input, and we hope to have the opportunity to welcome you back for an improved experience.Best Regards,Jocelyn NgiamFront Office Manager

6/10 - 괜찮아요

Takeshi

단체 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스
2024년 1월에 10박 숙박함
답변 제공: Front Office Manager 님, 2024년 1월 22일
Dear Takeshi,We would like to extend our heartfelt appreciation to you for taking the time to share your thoughts and provide us with your exceptional ratings following your recent stay at Copthorne King's Hotel. Your valuable feedback is incredibly important to us, and we are thrilled to hear about your overall experience during your visit.It warms our hearts to learn that you had such a positive stay with us. Your generous praise is a testament to our dedicated team's efforts and their commitment to ensuring that our guests have a memorable and enjoyable stay. We are delighted that you found your time with us amazing and that we could meet your expectations.Your feedback motivates us to continually strive for excellence and to maintain the high standards that our guests deserve. We will share your comments with our entire team to celebrate their hard work and dedication.Once again, thank you for choosing Copthorne King's Hotel for your stay, and for sharing your exceptional feedback with us. We are honoured to have had the opportunity to serve you, and we look forward to welcoming you back for another outstanding experience in the future.If there is anything specific you would like to share or if you have any additional comments or suggestions, please do not hesitate to reach out to us. We are always here to listen and enhance your future visits.Best Regards,Jocelyn NgiamFront Office Manager

6/10 - 괜찮아요

Kwok

별로예요: 객실의 편안함
2023년 12월에 7박 숙박함

8/10 - 좋아요

Yuko

2023년 12월에 7박 숙박함
답변 제공: Front Office Manager 님, 2023년 12월 18일
Dear Yuko,We would like to extend our heartfelt appreciation to you for taking the time to share your thoughts and provide us with your exceptional ratings following your recent stay at Copthorne King's Hotel. Your valuable feedback is incredibly important to us, and we are thrilled to hear about your overall experience during your visit.It warms our hearts to learn that you had such a positive stay with us. Your generous praise is a testament to our dedicated team's efforts and their commitment to ensuring that our guests have a memorable and enjoyable stay. We are delighted that you found your time with us amazing and that we could meet your expectations.Your feedback motivates us to continually strive for excellence and to maintain the high standards that our guests deserve. We will share your comments with our entire team to celebrate their hard work and dedication.Once again, thank you for choosing Copthorne King's Hotel for your stay, and for sharing your exceptional feedback with us. We are honoured to have had the opportunity to serve you, and we look forward to welcoming you back for another outstanding experience in the future.If there is anything specific you would like to share or if you have any additional comments or suggestions, please do not hesitate to reach out to us. We are always here to listen and enhance your future visits.Best Regards,Jocelyn NgiamFront Office Manager

8/10 - 좋아요

Richard

2023년 11월에 2박 숙박함