Front of property - evening/night

Reviews of Citadines Mount Sophia Singapore

3.5 out of 5
Citadines Mount Sophia Singapore
8 Wilkie Road #01-26, Wilkie Edge, Singapore

Reviews

8.6

Excellent

Rating 10 - Excellent. 68 out of 155 reviews" "
Rating 8 - Good. 68 out of 155 reviews" "
Rating 6 - Okay. 14 out of 155 reviews" "
Rating 4 - Poor. 3 out of 155 reviews" "
Rating 2 - Terrible. 2 out of 155 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Jessie

Traveled with group, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
All the staff and attendants are very friendly and accommodating! They are always ready to help their guests from giving directions to lending umbrellas during unexpected showers.
Stayed 3 nights in Dec 2023
Response from With Heartfelt Appreciation on Jan 9, 2024
Dear Jessie,Greetings! We are so grateful you took the time to leave us a perfect rated review for your stay experience at our centrally located serviced residence. –We are truly humbled and appreciative of your heartwarming compliment for our team’s service, and we sincerely thank you for your inspiring mention. Your compliment has brought much cheer and motivation to our team members, and nothing motivates us more than knowing our service has been the main contribution to the success of your stay with us. Please be assured we will be sharing your heartwarming compliments with our team, and we will definitely thank them for their dedicated service. Thank you for making them feel valued too! –All of us truly value our guest satisfaction as our top priority and we are committed to our guests. It is guests like you who make our job wonderful. Thank you! --With your recent stay with us, all of us earnestly hope our serviced residence will remain as your choice lodging whenever your travels bring you back to our city-state. Do let us know if you require any assistance with your stay as we would be most glad to be of service to you. We are at your service and wish you well. Thank you for your valued support. -----Kind regards,The management of Citadines Mount Sophia Singapore

10/10 Excellent

Shuichi, Edogawa-ku

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from With Heartfelt Appreciation on Dec 24, 2023
Dear Shuichi,Greetings! We are so grateful you took the time to leave us a perfect-rated review of your stay experience at our centrally located serviced residence. --It is definitely a boost every time we receive positive reviews like this as it truly inspires all of us to constantly strive for excellence and provide the best services, facilities and products in our industry. Thank you for fuelling our passion to serve! --All of us have truly enjoyed being of service to you and we look forward to welcoming you back soon. We are at your service and wish you well. Thank you for your valued support. ---Kind regards,The management of Citadines Mount Sophia Singapore

8/10 Good

Aaniya

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from With Heartfelt Appreciation on Dec 17, 2023
Dear Aaniya,Greetings! Thank you for choosing our centrally located serviced residence for your recent holiday in Singapore and for letting us know you and your friend had an enjoyable and comfortable stay with us. –All of us sincerely thank you for giving us the great privilege and pleasure to have been of service to you and your friend, and we earnestly look forward to welcoming you back. We are at your service, and we wish both of you well. Thank you. --Kind regards,The management of Citadines Mount Sophia Singapore

10/10 Excellent

Faizal

Liked: Cleanliness, amenities, property conditions & facilities
Good value and good location. Walking distance to orchard road and MRT stations
Stayed 6 nights in Nov 2023
Response from With Heartfelt Appreciation on Nov 28, 2023
Dear Faizal,Greetings! Thank you for choosing our serviced residence for your recent holiday in Singapore and for taking the time to review your experience staying with us. --All of us are delighted you had a wholly enjoyable and comfortable 6 nights stay at our centrally located serviced residence, and that you found your stay with us to be of good value. We are also heartened to learn you found our residence’s location with easy accessibility to various public transport options and nearby Orchard Road convenient and to your liking. --All of us truly hope you will now make our serviced residence your choice lodging whenever your travels bring you back to our city-state, and you will let us know if there is anything we can do to assist you with your future stays with us. --It has truly been our great privilege and pleasure to have been of service to you and all of us eagerly wait to welcome you back. We are at your service, and we wish you well. Thank you for your valued support. --Kind regards,The management of Citadines Mount Sophia Singapore

10/10 Excellent

JUNLIN ALICE

Liked: Cleanliness
Stayed 3 nights in Nov 2023
Response from With Heartfelt Appreciation on Nov 28, 2023
Dear JUNLIN ALICE,Greetings from Citadines Mount Sophia Singapore! Thank you for your valued support for our serviced residence and for taking time to review your stay with us. We are delighted you and your partner had a wonderful stay with us. --All of us truly value our guest satisfaction as our top priority and we are committed to our guests. It is guests like you and your partner who make our job wonderful. Thank you! ---All of us have truly enjoyed being of service to you and your partner at our serviced residence, and we earnestly look forward to welcoming you back. We are at your service, and we wish both of you well. --Thank you for your valued support. --Kind regards,The management of Citadines Mount Sophia Singapore

8/10 Good

Sivashanker

Stayed 21 nights in Nov 2023
Response from With Heartfelt Appreciation on Dec 13, 2023
Dear Sivashanker,Greetings! Thank you for choosing our centrally located serviced residence and for letting us know you and your lovely partner had an enjoyable and comfortable 21 nights stay with us. –All of us sincerely thank you for giving us the great privilege and pleasure to have been of service to you and your lovely partner, and we earnestly look forward to welcoming you back. We are at your service, and we wish both of you well. Thank you. --Kind regards,The management of Citadines Mount Sophia Singapore

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, room comfort
Stayed 5 nights in Nov 2023
Response from With Heartfelt Appreciation on Nov 22, 2023
Dear Valued Guest,Greetings from all of us at Citadines Mount Sophia Singapore! Thank you for awarding a perfect rating for your stay experience at our serviced residence. We are delighted you and your lovely family had a wonderful 5 nights stay –It is definitely a boost every time we receive positive reviews like this as it truly inspires all of us to constantly strive for excellence and provide the best services, facilities and products in our industry. Thank you for fuelling our passion to serve! --With your recent stay with us, all of us earnestly hope our serviced residence remains as your choice lodging in our city-state. Do let us know if you require any assistance with your stay as we would be most glad to be of service to you and your lovely family. --Thank you for giving us the great pleasure and privilege to have been of service to you and your family. We earnestly look forward to welcoming you back soon. –We are at your service, and we wish all of you well. –Kind regards,The management of Citadines Mount Sophia Singapore

10/10 Excellent

James

Liked: Cleanliness, room comfort
Stayed 20 nights in Oct 2023
Response from With Heartfelt Appreciation on Nov 15, 2023
Dear James,Greetings! We are so grateful you took time to review your 20 nights stay experience at our serviced residence. We are delighted you and your lovely wife had a great stay with us and felt comfortable in the 9th level apartment assigned for your stay. –All of us truly value our guest satisfaction as a top priority and we are committed to our guests. It is guests like you and your wife who make our job wonderful. Thank you for fuelling our passion to serve! –With your recent stay with us, all of us earnestly hope our serviced residence will remain as your home away from home whenever your travels bring you and your lovely wife back to our city-state. If there is anything we can do to assist you and your wife with your future stays at Citadines Mount Sophia, please do not heaitate to let us know as we would be most glad to be of assistance to you. --All of us have truly enjoyed being of service to you and your wife, and we earnestly look forward to welcoming you back. We are at your service, and we wish both of you well. Thank you for your valued support. –Kind regards,The management of Citadines Mount Sophia Singapore

8/10 Good

Zeljko

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Close to everything
Stayed 5 nights in Nov 2023
Response from With Heartfelt Appreciation on Nov 11, 2023
Dear Zeljko,Greetings! Thank you for choosing our serviced residence and for awarding a high rating for your 5 nights stay experience with us. We are indeed thrilled to learn you and your lovely family had an enjoyable and comfortable stay with us and you found our residence’s location convenient and ideal for exploring our city-state. –It has truly been our great pleasure and privilege to have been of service to you and your family. All of us earnestly look forward to welcoming you and being of service to you and your lovely family again. We are at your service, and we wish all of you well. Thank you for your valued support. –Kind regards,The management of Citadines Mount Sophia Singapore

10/10 Excellent

Brian

Liked: Cleanliness, amenities, property conditions & facilities
The unit was a huge size at 48M2, and very comfortable. Staff very friendly. Clean and quiet.
Stayed 4 nights in Nov 2023
Response from With Heartfelt Appreciation on Nov 7, 2023
Dear Brian,---Greetings from Citadines Mount Sophia Singapore!---Thank you for taking the time to leave us a perfect rated review on your recent stay experience at our serviced residence.---We are thrilled you had an excellent stay with us! It is definitely a boost every time we receive positive reviews like this as it truly inspires all of us to constantly strive for excellence and provide the best services, facilities and products in our industry. Thank you! ---With your recent stay with us, all of us earnestly hope our serviced residence will remain as your choice lodging whenever your travels bring you back to our little island.---We look forward to being of service again. We are at your service, and we sincerely wish you well. Thank you for your valued support!---Kind Regards,The Management of Citadines Mount Sophia Singapore

10/10 Excellent

Anand

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean rooms and friendly staff. Walkable to 7-11 and a number of restaurants. Kitchen is well equiped. Short walk to Little India.
Stayed 4 nights in Oct 2023
Response from With Heartfelt Appreciation on Oct 27, 2023
Dear Anand,Greetings. Thank you for choosing our serviced residence for your recent family holiday in Singapore and for taking the time to review your stay with us. We are delighted your lovely family and you had a wholly enjoyable and comfortable stay with us, and you liked the ambiance and cleanliness of the 8th level two-bedrooms Executive apartment you and your family stayed in, and this apartment was ideal for your family’s stay requirements. ---All of us are also heartened to learn you found our location with proximity to vibrant Little India and shops convenient, and we sincerely hope your family and you took evening strolls at Little India during your stay to view the dazzling street light-up in celebration of the upcoming festival of Deepavali or Diwali, --With your recent experience staying at our serviced residence, all of us sincerely hope Citadines Mount Sophia will now be your choice lodging whenever your travels bring you and your family back to our city-state. ---Thank you for giving us the great pleasure and privilege to have been of service to you and your lovely family. All of us earnestly look forward to welcoming you back for more enjoyable and comfortable stays at our serviced residence. We are at your service, and we wish your family and you well. ------Kind regards,The management of Citadines Mount Sophia Singapore

8/10 Good

Santha

Liked: Cleanliness, amenities, property conditions & facilities
The air-conditioning in the room was cool. The couch is very comfortable.
Stayed 3 nights in Oct 2023
Response from With Heartfelt Appreciation on Oct 22, 2023
Dear Santha,Greetings! Thank you for choosing our strategically located serviced residence. We are heartened to learn you had an enjoyable and comfortable stay with us, and you like the ambiance of the 11th level apartment you stayed in. –All of us sincerely thank you for giving us the great privilege and pleasure to have been of service to you at our serviced residence, and we earnestly look forward to welcoming you back. We are at your service, and we wish you well. --Kind regards,The management of Citadines Mount Sophia Singapore

10/10 Excellent

Ackorful

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Overall it was excellent. The kids and I loved it
Stayed 4 nights in Oct 2023
Response from With Heartfelt Appreciation on Oct 21, 2023
DearGreetings! Thank you for taking the time to leave us a perfect rated review for your experience at our serviced residence. We are thrilled you and your lovely family had an excellent stay with us. --It is definitely a boost every time we receive positive reviews like this as it truly inspires all of us to constantly strive for excellence and provide the best services, facilities and products in our industry. Thank you! --With your recent stay with us, all of us earnestly hope our serviced residence will remain as your choice lodging whenever your travels bring you and your family back to our city-state. --We look forward to being of service to you and your lovely family again. We are at your service, and we wish all of you well. Thank you for your valued support. --Kind regards,The management of Citadines Mount Sophia Singapore

10/10 Excellent

Becky

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Wonderful apartment. Plenty of space for family. Staff lovely and friendly. Close to mrt, walking distance to shopping centres. Would stay again.
Stayed 8 nights in Jul 2023
Response from With Heartfelt Appreciation on Aug 9, 2023
Dear Becky,Thank you for reviewing your recent stay at our serviced residence. We are delighted you and your lovely family had a great stay with us, and you like the spaciousness and ambiance of 6th level two-bedrooms Executive apartment you and your family stayed in. All of us are indeed heartened to learn found our central location with easy accessibility to many eateries and various public transport options convenient and to your liking.-----All of us are truly grateful for your high recommendation for our serviced residence. This is indeed a huge compliment and reward for all of us as we firmly believe the best form of marketing our residence and services would be personal experiences and recommendations from guests who have stayed with us, and we truly thank you for your kindness. ------It brings us much joy to know you and your lovely family will be returning to stay with us, and we sincerely thank you for your valued trust. We shall do all possible to be deserving of your support for our serviced residence. ------It has truly been our great privilege and pleasure to have been of service to your lovely family and you. All of us earnestly look forward to welcoming you back and being of service to you again soon. We are at your service, and we wish all of you well. Thank you.----Kind regards, The management of Citadines Mount Sophia Singapore

8/10 Good

Craig

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Very close to amenities. Overall a good stay. Some of the room has seen better days, wash basin cracked, bath chipped, some of the sinks slightly blocked… with a few minor issues here and there.. we did have a day where the air conditioning was leaking at 9pm at night, an engineer came out and tried to fix but unfortunately could not and it restarted leaking close to midnight. Ended up sleeping the night without air con and it being repaired the following day. Seems like it was an issue that routine maintenance is not used very much on the units since it was a blocked wasted pipe.
Stayed 22 nights in Jun 2023
Response from With Heartfelt Appreciation on Jul 15, 2023
Dear Craig,Greetings! Thank you for choosing our serviced residence for your family holiday in Singapore and for taking the time to share your stay experience at our serviced residence with us. -------We are heartened to learn that your lovely family and you had a pleasant 22 nights stay with us and you found our residence’s location convenient. -----We sincerely apologise for the disappointment and discomfort caused to you and your family by the condition of the apartment, choked drainage and the faulty air-con unit in the 8th level two-bedrooms Executive apartment assigned for your stay. We are truly appreciative of your valuable feedback, and we would like to assure you our management is currently working on improvements for our apartments which would include a progressive change of the air-con units in the apartments. -----Following your feedback on the choked drainage, our Engineering team will check the apartment and ensure the needed corrective works are carried out and we will schedule more regular checks and maintenance works on our apartments as part of our improvement process. -----All of us sincerely hope the distractions you and your family experienced during your stay will not deter you from returning to stay with us again if your travels bring you back to our city-state. If there is anything we can do to assist you with your future stays at our serviced residence, please do not hesitate to contact us as we would be most glad to be of assistance to you and your family. -----It has been our pleasure and privilege to have been of service to you and your lovely family, and we earnestly look forward to welcoming you back. We are at your service, and we wish all of you well. Thank you for your valued support. -----Kind regards,The management of Citadines Mount Sophia Singapore

10/10 Excellent

michael

Liked: Cleanliness, room comfort
Stayed 5 nights in Jun 2023
Response from With Heartfelt Appreciation on Jul 2, 2023
Dear Michael,Greetings! Thank you for taking the time to leave us a perfect rated review for your experience at our centrally located serviced residence. We are thrilled you had an excellent stay with us. -----It is definitely a boost every time we receive positive reviews like this as it truly inspires all of us to constantly strive for excellence and provide the best services, facilities and products in our industry. Thank you! -----With your recent stay with us, all of us earnestly hope Citadines Mount Sophia will remain as your choice lodging in our city-state. We look forward to being of service to you again. We are at your service, and we wish you well. Thank you for your valued support. -------Kind regards,The management of Citadines Mount Sophia Singapore

10/10 Excellent

Billy Wing Kit

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great staff. Excellent location. Walkable to all public transport
Stayed 4 nights in Jun 2023
Response from With Heartfelt Appreciation on Jun 21, 2023
Dear Billy Wing Kit,Greetings from Citadines Mount Sophia Singapore! Thank you for choosing our serviced residence for your recent visit to our city-state. We are delighted you had an enjoyable and comfortable stay with us and you like our residence’s central location with proximity to eateries and public transport options. ----All of us are truly humbled and appreciative of your heartwarming compliment for our team’s service ,and we sincerely thank you for your inspiring mention. Your compliment has brought much cheer and motivation to our team members, and we assure you we shall be thanking them for their dedicated service. Thank you for making them feel valued too!–----With your experience staying with us, we sincerely hope you will now make our serviced residence your choice accommodation whenever your travels bring you back to Singapore. -----Thank you for giving us the great pleasure to have been of service to you at our serviced residence, and all of us earnestly look forward to welcoming you back. We are at your service, and we wish you well.. -----Kind regards,The management of Citadines Mount Sophia Singapore

8/10 Good

Bruce

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very friendly and helpful staff. Apartment was well situated.
Stayed 5 nights in May 2023
Response from With Heartfelt Appreciation on May 25, 2023
Dear Bruce,Greetings! Thank you for choosing our centrally located serviced residence for your recent visit to Singapore and for letting us know you had a pleasant stay with us. All of us are truly humbled and grateful for your lovely compliments for our service as your heartwarming compliments fuel our passion to serve. Thank you!—All of us sincerely thank you for giving us the great privilege and pleasure to have been of service to you and we earnestly look forward to welcoming you back. We are at your service, and we wish you well. Thank you.Kind regards,The management of Citadines Mount Sophia Singapore

10/10 Excellent

Diana

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Friendly, welcoming and helpful staff. Great size and clean apartment. Walking distance to shopping centres and supermarket. Would definitely book again.
Stayed 7 nights in Apr 2023
Response from With Heartfelt Appreciation on Apr 28, 2023
Dear Diana,Greetings! Thank you for choosing our serviced residence for your family’s holiday in Singapore and for taking time to review your recent 7 nights stay with us. We are delighted you and your lovely family had a wholly enjoyable and comfortable stay with us, and you like the spaciousness and cleanliness of the 11th level 2-bedrooms Executive apartment you and your family stayed in. All of us are indeed heartened to learn that you found our central location with easy accessibility to many eateries, malls and various public transport options convenient and to your liking. ----We are truly humbled and appreciative of your heartwarming compliment for our team’s service ,and we sincerely thank you for your inspiring mention. Your compliment has brought much cheer and motivation to our team members, and we assure you we shall be thanking them for their dedicated service. Thank you for making them feel valued too!–----It brings us much joy to know you and your lovely family will be returning to stay with us, and we sincerely thank you for your valued trust. We shall do all possible to be deserving of your support for our serviced residence. ------It has truly been our great privilege and pleasure to have been of service to your lovely family and you. All of us earnestly look forward to welcoming you back and being of service to you again soon. We are at your service, and we wish all of you well. Thank you.----Kind regards, The management of Citadines Mount Sophia Singapore

8/10 Good

Verified traveler

Liked: Cleanliness, room comfort
Stayed 7 nights in Apr 2022
Response from With Heartfelt Appreciation on May 7, 2022
Dear Valued Guest, Greetings from your friendly team at Citadines Mount Sophia Singapore! Thank you for choosing our serviced residence and for taking time to review your stay with us. We are delighted to note you have awarded a high rating for your stay with us as it shows us you had an enjoyable and comfortable stay with us. It is our great pleasure and privilege to have been of service to you. All of us earnestly look forward to welcoming you back for more enjoyable and comfortable stays with us. We are at your service. Thank you. Kind regards, The management of Citadines Mount Sophia Singapore

10/10 Excellent

Jose, London

Business traveler
Liked: Cleanliness
Great place to stay, staff is accommodating, friendly and professional
Stayed 2 nights in Feb 2020
Response from anisah on Feb 11, 2020
Dear Valued Guest, Greetings from your friendly team at Citadines Mount Sophia Singapore and thank you for choosing our serviced residence for your recent holiday in Singapore. All of us are heartened to learn you had a wholly enjoyable and comfortable stay with us and our fully-equipped apartment was ideal for your stay requirements. We truly hope you will now make Citadines Mount Sophia your choice residence whenever you are back in Singapore as we earnestly look forward to welcoming you back. We are at your service. Thank you for giving us the great privilege and pleasure of being of service to you. Your valued support is much appreciated. Kind regards, Nur Anisah, Assistant Manager, Guest Service

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had ordered a baby cot but it wasn't given to us when we booked in. When we did get it we noticed the mattress was quite dirty. In saying that, the place was kept quiet clean and satisfactory given its star rating. I liked that the floor had a water filter fountain so you can fill up your bottles. Stayed in a 2 bedroom apartment and was a pleasant stay.
Stayed 7 nights in Dec 2019
Response from With Heartfelt Appreciation on Feb 2, 2020
Dear Valued Guest, Greetings from your friendly team at Citadines Mount Sophia Sinapore! Thank you for choosing our serviced residence for your family’s holiday in Singapore. We are delighted you had an enjoyable and comfortable stay with us, and our 2-bedroom apartment was ideal for your family’s stay requirements. We are truly sorry for our inability to provide you with a baby-cot due to overwhelming requests from our other residents who arrived earlier and also for the condition of the mattress provided to you. Please be assured our Housekeeping Manager will be checking on the mattress and carrying out the needed corrective works. Despite the detractions in your stay by our service and the confusion over the charges, we are happy to learn you have kindly awarded a perfect rating for your overall stay experience with us and we are truly thankful for your graciousness. Please be assured we shall definitely improve on our service and we are committed to creating a faultlessly enjoyable and comfortable stay experience for your family and you when you next stay with us. We earnestly hope to welcome you back, giving us a chance to recover your trust in our service and residence. Thank you. Kind regards, Cynthia Lim, Manager, Social Media and Partnerships

10/10 Excellent

Remely

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing place
Amazing place
Stayed 3 nights in Jan 2020
Response from With Heartflet Appreciation on Jan 31, 2020
Dear Remely, Greetings from your friendly team at Citadines Mount Sophia Singapore and thank you for choosing our serviced residence for your recent holiday in Singapore. All of us are heartened to learn you had a wholly enjoyable and comfortable stay with us and our fully-equipped apartment was ideal for your stay requirements. We truly hope you will now make Citadines Mount Sophia your choice residence whenever you are back in Singapore as we earnestly look forward to welcoming you back. We are at your service. Thank you for giving us the great privilege and pleasure of being of service to you. Your valued support is much appreciated. Kind regards, Cynthia Lim, Manager, Social Media and Partnerships

8/10 Good

Verified traveler

Traveled with partner, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
We expected a daily room cleaned. Washing machine in room n not a common one as it was very smelly
Stayed 3 nights in Dec 2019
Response from With Sincere Apologies on Dec 31, 2019
Dear Valued Guest, Greetings. We deeply regret to learn you have been somewhat dissatisfied with your stay at our serviced residence and we are truly sorry for the disappointment and inconvenience caused to you by our services and facilities. Please be assured we shall share your feedback with our management for their review. While we constantly strive to maintain the highest standard of customer satisfaction, we deeply regret we have fallen short of your expectations. Thank you for staying with us, and we look forward to welcoming you back. Kind regards, Cynthia Lim, Manager, Social Media and Partnerships

10/10 Excellent

Shafiqah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Accessible. Easy access to food.
Stayed 3 nights in Dec 2019
Response from With Heartfelt Appreciation on Jan 4, 2020
Dear Shafiqah, Greetings from your friendly team at Citadines Mount Sophia Singapore! Thank you for choosing our serviced residence and for your positive feedback. All of us are delighted you had a wholly enjoyable and comfortable stay with us. We sincerely hope you will make Citadines Mount Sophia your choice serviced residence in Singapore. It has been our great privilege and pleasure to have been of service to you. All of us earnestly look forward to welcoming you back for more enjoyable and comfortable stays with us. We are at your service. Thank you for your valued support. Kind regards, Cynthia Lim, Manager, Social Media and Partnerships

6/10 Okay

Robert, Northern California

Traveled with partner
Disliked: Amenities
I feel like this was just a hotel that offed a place to rest but nothing extra. The rooms could use some updating. The staff could do a litter extra besides sitting in there chairs and pointing in the direction you need to go in. Everyone at the front desk and the door were sitting at all times. They never moved. It’s not that they were unfriendly but just didn’t make an extra effort for the guests. Also the rooms had a strange musty Oder. I wouldn’t stay here again.
Stayed 3 nights in Dec 2019
Response from With Sincere Apologies on Dec 16, 2019
Dear Robert, Greetings. We deeply regret to learn you did not enjoy your stay at our serviced residence and we are truly sorry for the disappointment caused to you by our team’s service and the condition of the apartment you stayed in. Kindly allow us to assure you our management is very concerned as it is always our sincere hope our guests enjoy their stays with us and that our team extends friendly, helpful and warm service to all our guests. Please be assured we shall be investigating into your feedback and shall be counselling our team members and remind them friendly and customer-focused service is quintessential in our industry and our residence. We would also like to inform you we shall tracing the apartment assigned for your stay and our various management teams shall be checking this apartment and carry out the required corrective works. All of us sincerely apologise for the disappointment caused to you by the shortfalls in our service and residence. While we constantly strive to maintain the highest standard of customer satisfaction, we deeply regret we have fallen short of your expectations. Thank you for staying with us, and we look forward to another chance to serve you better. Kind regards, Cynthia Lim, Manager, Social Media and Partnerships

8/10 Good

Verified traveler

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was in a very good location with lots food to buy around and also public transport the only thing i diluke was the sofa bed was a little hard to sleep on because it was sagging.
Stayed 4 nights in Nov 2019
Response from With Sincere Apologies on Nov 11, 2019
Dear Valued Guest, Greetings! Your friendly team at Citadines Mount Sophia Singapore sincerely thanks you for staying with us and for letting us know you had an overall enjoyable stay at our centrally located serviced residence. We sincerely apologise for the discomfort caused to you by the sofa-bed in your apartment. Please be assured our team shall try trace the apartment you stayed in and investigate on this inopportune matter, besides reviewing a change of the present sofa-beds in our apartments. All of us truly hope you will give us another chance to welcome you back and create a faultlessly enjoyable and comfortable stay experience for you. Thank you for giving us the great pleasure and privilege of hosting you and we earnestly look forward to be of service to you again. Kind regards, Cynthia Lim, Manager, Social Media and Partnerships

10/10 Excellent

Muhammad Hiza Wardy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2019
Response from With Heartfelt Appreciation on Nov 1, 2019
Dear Muhammad Hiza Wardy, Greetings! Your friendly team at Citadines Mount Sophia Singapore sincerely thanks you for choosing our serviced residence. We are thrilled to learn you had a great stay with us. With your recent stay experience at our residence, all of us truly hope you will now make Citadines Mount Sophia your choice lodging in Singapore and we hope you will contact us if there is anything we can assist with your future stays. It has been our great pleasure and privilege to have been of service to you and we earnestly look forward to welcoming you back for more enjoyable and comfortable stays. Thank you. Kind regards, Cynthia Lim, Manager, Social Media and Partnerships

8/10 Good

Verified traveler

Liked: Property conditions & facilities, room comfort
Good service of housekeeping and good location
The location is convenient. Many restaurants are located nearby the apartment. The service of reception is fair, it would be better if they are helpful with smiles. Yet, we appreciate the service from housekeeping as they attempted to solve our problems. House cleaning is limited, it would be better if they can clear the room, at least changing the towels and clean up the rubbish bin daily.
Stayed 4 nights in Oct 2019
Response from With Sincere Apologies on Oct 9, 2019
Dear Valued Guest, Greetings. Thank you for choosing our centrally located serviced residence and for letting us know you had an overall enjoyable and comfortable stay. We truly appreciate your feedback regarding the service extended by our Guest Service team and we are truly sorry for the disappointment caused to you by our service. Kindly allow us to assure you our management is very concerned as it is always our sincere hope our guests enjoy their stays with us and that our team extends friendly, helpful and warm service to all our guests. Please be assured we shall be investigating into your feedback and shall be counselling our team members and remind them friendly and customer-focused service is quintessential in our industry and our residence. Despite this slight detraction in your stay with us, we are very grateful and humbled by your gracious high rating for your overall stay experience with us. All of us sincerely hope you will give us another chance to host you again. It has been our great pleasure being service to you and all of us earnestly look forward to welcoming you back, giving us an opportunity to create a faultlessly enjoyable and comfortable stay for you. We are at your service. Thank you for your valued support. Kind regards, Cynthia Lim, Manager, Social Media and Partnerships

8/10 Good

Deni

Traveled with family
Liked: Cleanliness, staff & service
The room we had (1125) needed a deep clean to be done, the air cons are very dusty, main bathroom sink stand needs a good clean as does back of the door. Light switch near toilet keep popping of the wall. A PowerPoint and blind needed repairs during our stay and the beds are very hard, although the staff promptly address these issues, by fixing both power point and blind and supplying 2 mattress overlays on the main beds. We had requested 2 single beds for the 2nd room but ended up with a queen and they had set up the lounge into a sofa bed which also was not ideal for a family of 4 with no couch to sit on, dining chairs are just wood and not comfortable. I can't fault the staff they were lovely and helpful, Laurence was especially fantastic with information on how to get to legoland in Malaysia and was genuinely interested in making our stay perfect. Staff were extremely attentive and room was made up and fresh beds and towels every 2nd day of our stay. Owners maybe just need to go through and do a bit of refreshing, repairs and deep cleaning and this hotel would be one we could return to. It has a great central location, Little India about a 5 min walk, food courts inc MacDonald's. Universal studios was $14sgd, Marina Bay sands $11, zoo $24 by GRAB taxi. Trip over to legoland via a taxi service Sing/Johor/Sing, we paid $70sgd each way, just go to Ban San St Taxi Kiosk, need passports to go, make sure you ask driver to come back to get u set time, perfect service.
Stayed 8 nights in Sep 2019
Response from With Heartfelt Appreciation on Oct 2, 2019
Dear Deni, Greetings from your friendly team at Citadines Mount Sophia Singapore and thank you for choosing our serviced residence. All of us are delighted your lovely family and you had an overall enjoyable stay with us and found our location central and convenient to travel and visit the local attractions. . All of us are truly humbled and grateful for your lovely compliment for our service, especially your heartwarming mention for our Night Security team member Laurence, as it inspires us to always provide the highest level of service in our industry. Please be assured we shall be sharing your lovely compliment with our team members and we are sure they shall be wearing big smiles upon learning of your compliment. Thank you! We truly appreciate your honest and valuable feedback on the condition of the 2-bedroom Executive apartment assigned for your stay. We sincerely apologise for any disappointment and discomfort caused to you. Please allow us to assure you our top management is currently working on improvement plans for this centrally located property and our team shall be scheduling and carrying out more regular maintenance works in the apartments in the meantime. Despite the slight detractions, we are truly grateful and humbled to learn you would consider staying with us again and we thank you for your graciousness and trust. We invite you to contact our Guest Service Assistant Manager whom you had met during your stay or write to us, if there is anything we may assist with your future stays as we would be most happy to be of service to your family and you. Thank you for giving us the great pleasure and privilege of hosting your lovely family and you. All of us earnestly look forward to welcoming you back and be of service to you again. Kind regards, Cynthia Lim, Manager, Social Media and Partnerships

8/10 Good

Verified traveler

Business traveler, Traveled with family
Disliked: Amenities, property conditions & facilities
Apartment is nice and sufficiently comfortable except for the bed (too hard) and air conditioning (doesnt function well). Gym air con not turned on, not even on request. Inconsistency with housekeeping and surroundings are rather unpleasant. Front desk staff are polite, helpful and friendly.
Stayed 11 nights in Sep 2019
Response from With Sincere Apologies on Sep 14, 2019
Dear Valued Guest, Greetings. We sincerely apologise for the disappointment caused to you by the shortfalls in our service when your request to turn on the air-conditioner in the gym was unattended to and inconsistent cleaning service you experienced. Regrettably, as you have not provided us with your name or apartment number and as we truly want to improve in the areas we lack, we would like to invite you to write to us so as to allow us to review our processes and service for improvements, besides ensuring the lapses are being attended to. However, please allow us to assure you our management shall be investigating and reviewing our practices, services and facilities, and seek improvements in all areas we lack. Despite this slight detraction in your stay with us, we are very grateful and humbled by your gracious high rating for your overall stay experience with us. All of us sincerely hope you will give us another chance to host you again. It has been our great pleasure being service to you and all of us earnestly look forward to welcoming you back, giving us an opportunity to create a faultlessly enjoyable and comfortable stay for you. We are at your service. Thank you for your valued support. Kind regards, Cynthia Lim, Manager, Social Media and Partnerships

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Citadines Mount Sophia in Singapore benefits of a very central location not far from the many malls, museums and other points of interest. The rooms are spacious, bright and well equipped. The staff is awesome. We regret that there is no daily room clean-up though and that laundry became a bit more pricey. Overall, it was a very enjoyable at Citadines Mount Sophia.
Stayed 7 nights in Jul 2019
Response from With Heartfelt Appreciation on Jul 31, 2019
Dear Valued Guest, Greetings from your friendly team at Citadines Mount Sophia Singapore! Thank you for choosing our serviced residence and for letting us know you had an overall enjoyable stay with us. All of us are delighted to learn you have also enjoyed our service and we are truly grateful for your lovely compliment as it inspires us to strive to be the best service givers in our industry. Please be assured we have taken note of your valuable feedback regarding our cleaning service schedule and cost of laundry tokens. We sincerely thank you for your feedback and assured you we shall be sharing this with our management for their review. It has been our great pleasure and privilege to have been of service to you and we earnestly look forward to welcoming you back. Thank you. Kind regards, Cynthia Lim, Manager, Social Media and Partnerships

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Location was pretty good. There’s a little hawkers market across the road which we got some yummy dishes from. MRT is about a 10 minute walk away, as is Bugis, although in the heat that can be quite hard work. Apartments are a little dated, but very spacious and light, with nice big windows. Wifi was good on our living area, although didn’t work in the bedroom. There’s a laundromat, but it costs $16 for a load. Not sure if we’d stay here again. I think the advantage of an apartment hotel is that you can self cater, but food in Singapore is so cheap it’s hardly worth it. Having said that, if you fancy toast or cereal for breakfast, then it’s a good option. Actually, not having wifi I’m the bedroom wasn’t great, and I think we’d stay somewhere with a pool.
Stayed 4 nights in Jul 2019
Response from With Sincere Apologies on Jul 19, 2019
Dear Valued Guest, Greetings from your team from Citadines Mount Sophia Singapore. We are heartened to learn you had a overall enjoyable and comfortable stay with us. We are truly appreciative of your valuable and honest feedback on your stay experience with us and we deeply regret to learn your stay at our serviced residence was not fully ideal for your stay requirements, and we sincerely apologise for falling short of your expectations. It has been our pleasure hosting you at our serviced residence and we earnestly hope to welcome you back, should your travel plans require a stay at a serviced residence. Thank you. Kind regards, Cynthia Lim, Manager, Social Media and Partnerships

8/10 Good

Verified traveler

Stayed 4 nights in Jul 2019
Response from With Heartfelt Appreciation on Jul 17, 2019
Dear Valued Guest, Greetings from your team at Citadines Mount Sophia Singapore! Thank you for choosing our serviced residence and for awarding a high rating for your overall stay with us. We sincerely hope our serviced residence will be your choice lodging whenever you are back in Singapore. Thank you for giving us the great privilege and pleasure of being of service to you. We earnestly look forward to welcoming you back and be of service to you again soon. Your valued support is much appreciated. Kind regards, Cynthia Lim, Manager, Social Media and Partnerships

10/10 Excellent

nikolas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location. Friendly and helpful staff and room has all you need. Would stay here again
Stayed 3 nights in Feb 2019
Response from With Heartfelt Appreciation on Feb 25, 2019
Dear Nikolas, Greetings from your friendly team at Citadines Mount Sophia Singapore! Thank you for choosing our serviced residence for your recent holiday in Singapore and for your positive feedback. We are delighted you enjoyed most aspects of your stay with us and found our location ideal and convenient. It brings us much cheer to learn you especially liked the scintillating view from the comfort of your apartment and that you shall be returning to stay with us again when you are next in our garden-city. If there is anything we may assist you with your future stays, please do not hesitate to let us know as we would be most happy to be of service to you. Thank you for giving us the great privilege and pleasure of being of service to you. We earnestly look forward to welcoming you back. We are at your service. Your valued support is much appreciated. Kind regards, Cynthia Lim, Resident Relations Manager

6/10 Okay

Jason

Liked: Cleanliness, staff & service
Ok hotel.
Bare bones apartments. This hotel does not have any warmth or comfort. We were in Singapore for medical reasons. We needed a larger hotel room then just a one room hotel. The citadines did provide a one bed room apartment which made our stay in Singapore a little easier. I can not give a negative review but I would not return to this hotel next time we are in Singapore.
Stayed 4 nights in Feb 2019
Response from With Sincere Apologies on Feb 21, 2019
Dear Jason, Greetings! Thank you for staying with us and for your valuable feedback. We deeply regret to learn you did not enjoy your stay at our serviced residence and we sincerely apologise for the disappointment caused to you. All of us assure you we shall be sharing your feedback with our management so they may review and seek improvements in areas we lack. While we constantly strive to maintain the highest standard of customer satisfaction, we deeply regret we have fallen short of your expectations. Thank you for staying with us,

10/10 Excellent

Bob, Townsville, Australia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large clean room with kitchenette facility which is handy for a longer stay. Conveniently located close to Dhoby Ghaut or Bras Basah MRT stations. Walking distance to Raffles which unfortunately for us is still under renovations during our visit! Staff were friendly and very helpful during our stay. We would definitely stay here again as it is also close to Rangoon road if your a little more adventurous and willing to try some of the local cuisine!
Stayed 2 nights in Dec 2018
Response from With Heartfelt Appreciation on Jan 9, 2019
Dear Bob, Greetings from your friendly team at Citadines Mount Sophia Singapore! Thank you for choosing our centrally located serviced residence and for your awesome feedback. All of us are delighted you had an enjoyable and comfortable stay with us. It definitely brings us much joy and inspiration to learn you have been highly impressed with our service and we are truly thankful for your kind compliment. All of us are heartened to learn you have found our location convenient. We are indeed proud to be located in this area with her eclectic mix of modern buildings and beautifully restored conservation shop-houses and having easy accessibility to various cultural enclaves nearby. It brings us so much joy to learn you shall be returning to stay with us again and we earnestly look forward to welcoming you back. We are at your service. Thank you for giving us the great privilege and pleasure of being of service to you. Thank you for your valued support and trust. Kind regards, Cynthia Lim, Resident Relations Manager

10/10 Excellent

Luc

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Citadines at Mount Sophia offers comfort (including space), services (except a restaurant), a good location (in the heart of SG, with a good view of the city from higher floors) and standing (studio are well designed) for an affordable price. May it be for a short or a long stay, Citadines is a good choice.
Stayed 13 nights in Dec 2018
Response from With Heartfelt Appreciation on Jan 1, 2019
Dear Luc, Dear Greetings from your friendly team at Citadines Mount Sophia Singapore! Thank you for choosing to stay at our serviced residence and for awarding a perfect rating for your stay. It is always such a boost for all of us when we know our residents have enjoyed all aspects of their stays as it truly inspires us to continually strive to provide the best service, facilities and products for our residents. We sincerely hope our serviced residence will now be your choice lodging whenever you are back in Singapore. Do let us know if there is anything we may assist you with your future stays as we would be most pleased to help. We have truly enjoyed hosting you and we earnestly look forward to welcoming you back for more enjoyable and comfortable stays with us. We are at your service. Thank you for your valued support. All of us would also like to wish you a brilliant and happy new year! Kind regards, Cynthia Lim, Resident Relations Manager

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2018
Response from With Heartfelt Appreciation on Dec 29, 2018
Dear Valued Guest, Greetings from your friendly team at Citadines Mount Sophia Singapore! Thank you for choosing our serviced residence. We are delighted you enjoyed most aspects of your stay with us and we sincerely thank you for awarding a high rating for your stay with us. Thank you for giving us the great pleasure of being of service to you. We earnestly look forward to welcoming you back. We are at your service. Your valued support is much appreciated. Kind regards, Cynthia Lim, Resident Relations Manager

8/10 Good

Muhamad Zaki

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2018
Response from With Heartfelt Appreciation on Dec 27, 2018
Dear Muhamad Zaki, Greetings from your friendly team at Citadines Mount Sophia Singapore! Thank you for choosing our serviced residence and for awarding a high rating for your recent stay with us. All of us are delighted you had an enjoyable and comfortable stay with us. It has been our great pleasure to have been of service to you and all of us earnestly look forward to welcoming you back for more enjoyable and comfortable stays. We are at your service. Thank you for your valued support. Kind regards, Cynthia Lim, Resident Relations Manager

8/10 Good

Cherry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2018
Response from With Heartfelt Appreciation on Oct 8, 2018
Dear Cheerry, Greetings from your team at Citadines Mount Sophia Singapore! Thank you for choosing our serviced residence and for awarding a high rating for your stay with us. All of us are delighted you had an enjoyable and comfortable stay with us. Please be assured your stay experience is very important to all of us and if there is anything we may assist you with your future stays at our residence, we invite you to contact us. It is truly our great pleasure and privilege to host you at our serviced residence and we earnestly look forward to welcoming you back for more enjoyable and comfortable stays with us. We are at your service. Thank you. Kind regards, Cynthia Lim, Resident Relations Manager

8/10 Good

Nella

Liked: Cleanliness, property conditions & facilities, room comfort
The receptionist staffs are friendly. But the housekeeping staff showed unhappy face when passing extra tea/coffee and towels that we requested.
Stayed 3 nights in Sep 2018
Response from With Sincere Apologies on Oct 8, 2018
Dear Nella, Thank you for choosing our serviced residence for and for your valuable feedback regarding our Housekeeping team member’s service attitude when you had requested for extra tea, coffee and towels. We sincerely apologise for the disappointment caused to you. We have traced your stay in our 2-bedroom apartment at #625 and assure you we shall be counselling our team member concerned. We sincerely hope you will give us another chance as we truly wish to create a better stay experience for you. It has been our pleasure hosting you at our serviced residence and we earnestly hope to welcome you back, giving us an opportunity to recover your trust in our service. Thank you. Kind regards, Cynthia Lim, Resident Relations Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2018
Response from With Heartfelt Appreciation on Oct 1, 2018
Dear Valued Resident, Greetings from your team at Citadines Mount Sophia Singapore! Thank you for choosing our centrally located serviced residence and for awarding a perfect rating for your recent stay with us. All of us are delighted you had a wholly enjoyable and comfortable stay with us. We sincerely hope you will now make our residence your choice lodging whenever your travels bring you back to our friendly shore. It has been our great privilege and pleasure to have been of service to you and all of us earnestly look forward to welcoming you back for more enjoyable and comfortable stays. We are at your service. Thank you for your valued support. Kind regards, Cynthia Lim, Resident Relations Manager

10/10 Excellent

Paul, Ballarat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Apartment, Great Location
This Apartment block is reasonably priced, is quite spacious and conveniently located between 3 different MRT stations including the large interchange Dhoby Ghaut. There are convenience stores nearby and a food court that is part of the complex. The staff are friendly and helpful. We will definitely stay there again on our next trip to Singapore.
Stayed 3 nights in Sep 2018
Response from With Heartfelt Appreciation on Sep 23, 2018
Dear Paul, Greetings from your friendly team at Citadines Mount Sophia Singapore! Thank you for choosing our serviced residence and for awarding a perfect rating for your recent stay with us. All of us are delighted you had a wholly enjoyable and comfortable stay with us. It is definitely a boost every time we receive positive reviews like this as it truly inspires all of us to constantly strive for excellence and further spur our passion to provide the best service in our industry. It brings us so much joy to learn you shall be returning to stay with us again and if there is anything we may assist you with your future stays, we invite you to contact us as we would be very happy to be of assistance to you. All of us have truly enjoyed being of service to you and we earnestly look forward to welcoming back soon. Thank you for giving us the great privilege and pleasure of being of service to you. Kind regards, Cynthia Lim, Resident Relations Manager

8/10 Good

Abby

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent choice
Really great place, good value for money, great location. We ended up with a studio and a one bedroom apartment.
Stayed 5 nights in Sep 2018
Response from With Heartfelt Appreciation on Sep 21, 2018
Dear Abby, Greetings from your team at Citadines Mount Sophia Singapore! Thank you for choosing our centrally located serviced residence and for sharing your stay experience. We are delighted you had an overall enjoyable stay with us and have found your stay to be of good value. All of us are indeed heartened to learn you have found our location ideal and convenient. It has been our great pleasure to have been of service to you and all of us earnestly look forward to welcoming you back for more enjoyable and comfortable stays. We are at your service. Thank you for your valued support. Kind regards, Cynthia Lim, Resident Relations Manager

8/10 Good

jason, Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel. Would probably will come back again and recommend to my friends.
Stayed 6 nights in Sep 2018
Response from With Heartfelt Appreciation on Sep 19, 2018
Dear Jason, Greetings from your team at Citadines Mount Sophia Singapore! Thank you for choosing our serviced residence and for your positive feedback. All of us are delighted you had a wholly enjoyable and comfortable stay with us. It definitely brings us much joy and inspiration to learn you shall be recommending our residence and we are truly thankful for your kindness. We are elated you shall be returning to stay with us again and we are truly grateful for your loyalty. If there is anything we may assist with your future stays, please do not hesitate to let us know as we would be most happy to be of assistance to you.. It has been our great privilege and pleasure to have been of service to you and all of us earnestly look forward to welcoming you back for more enjoyable and comfortable stays. We are at your service. Thank you for your valued support. Kind regards, Cynthia Lim, Resident Relations Manager

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service & fresh room
We arrived very early in the morning and the security/ night staff were excellent in accommodating us. They gave us great suggestions for breakfast, withdrawal of currency and places to go before check in. The room was impeccable and a good size for my family. We would definitely return.
Stayed 3 nights in Jul 2018
Response from With Heartfelt Appreciation on Aug 7, 2018
Dear Richard, Greetings from your friendly team at Citadines Mount Sophia Singapore! Thank you for choosing our serviced residence for your recent family holiday in Singapore and for your positive feedback. We are delighted your lovely family and you had enjoyed all aspects of your stay with us and have found our apartment ideal for your family's stay requirements. It brings us much joy to learn you shall definitely return to stay with us and we cordially invite you to contact us if there is anything we may assist you with your future stays. We truly hope you will now make our residence your choice accommodation whenever your travels bring you back. All of us are truly humbled and grateful for your lovely compliments for our service, especially for our Night Security team members Mohamed and Jufri, as your kind compliments inspire us to always provide the highest level of service in our industry. Thank you for giving us the great privilege and pleasure of being of service to your lovely family and you. We earnestly look forward to welcoming you back. We are at your service. Your valued support and trust are much appreciated. Kind regards, Cynthia Lim, Resident Relations Manager

10/10 Excellent

LAI MAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended to family with young kid
Perfect location, excellent service, many food choices around.
Stayed 5 nights in Jul 2018
Response from Mubin on Jul 30, 2018
Dear LAI MAN, Greetings from your friendly team at Citadines Mount Sophia Singapore! Thank you for choosing our centrally located serviced residence for your recent holiday in Singapore and for your positive feedback. We are delighted you had enjoyed all aspects of your stay with us and had found our central location ideal and convenient. Thank you for giving us the great privilege and pleasure of being of service to you. We earnestly look forward to welcoming you back. Your valued support is much appreciated. Kind regards, Mubin Omar Curator, Resident Experience

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great size for family
This place was great for our family of 4. My only disappointment was that I thought I had booked a place with a pool and it didn't have one.
Stayed 3 nights in Jun 2018
Response from With Heartfelt Appreciation on Jun 23, 2018
Dear Valued Resident, Greetings from your friendly team at Citadines Mount Sophia Singapore! Thank you for choosing our serviced residence and for letting us know you have been satisfied with your stay. We are delighted you had enjoyed most aspects of your stay with us and our spacious apartment was ideal for your family’s stay requirements. We deeply regret to learn the only detraction of your stay with us is the absence of a swimming pool in our property and we are truly sorry for the disappointment caused to your family and you. Thank you for giving us the great privilege and pleasure of being of service to your lovely family and you. We earnestly look forward to welcoming you back and being of service to you again. We truly appreciate your valued support. Kind regards, Cynthia Lim, Resident Relations Manager

10/10 Excellent

Danny, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice place to stay in Singapore as a home away from home. Great kitchen facilities, brilliant view from my top floor apartment. Housekeeping perfect, and wonderfully located for CBD, Little India etc. Highly recommended.
Stayed 2 nights in May 2018
Response from With Heartfelt Appreciation on May 28, 2018
Dear Danny, Greetings from your friendly team at Citadines Mount Sophia Singapore! Thank you for choosing our centrally located serviced residence and for your positive feedback. We are delighted you had enjoyed most aspects of your stay with us and had found our central location ideal and convenient. All of us are indeed heartened to learn you enjoyed the scintillating cityscape from the comfort of your apartment and we ytuly hope you will make Citadines Mount Sophia your home away from home whenever your travels bring you back to Singapore. All of us have truly enjoyed being of service to you and we genuinely look forward to welcoming you back for more great stays with us. We are at your service. Thank you for your valued support. Kind regards, Cynthia Lim, Resident Relations Manager