Dear Oana, Thank you for taking time to share your experience.We completely understand your disappointment regarding the elevators and the lack of enough food and drinks in the Executive Lounge. My team and I take your feedback very seriously and promise to make it better for your next visit. We hope to see you soon in our hotel.Best regards,Vasilena StoyanovaGuest Relations Executive

Dear Jose,Thank you very much for taking the time to share your feedback with us. I sincerely regret to see your experience was less than perfect and we have not provided the level of service Hilton is known for. I would like to sincerely apologise for the inconveniences caused due to the renovation. It is my biggest hope that you will consider and give us another chance to display you the true Hilton Hospitality, should your travel plans bring you back to Sofia in the near future.Kind regards,Lora Petrova

Sayın Ömer Bey,Bizim konuğumuz olduğunuz için teşekkür ederiz. Otelimizde kalmanızı beğendiğinizi çok mutluyuz.Yeniden sizi Hilton Sofiya'da kaşılama bekleriz.Saygılarımla,Lora PetrovaGuest Relations Executive

Dear Guest,Thank you for choosing our hotel for you stay.Thank you for sharing your feedback with us. Comments such as yours help us to continuously monitor and improve processes and services.We sincerely regret that your experience was less than perfect. We care deeply about our guests and want to provide the most comfortable experience possible. We sincerely hope you will give us the chance to display true Hilton hospitality in the near future. Kind regards,Hilton Sofia Team

Dear Guest,Thank you for being our guest and for taking the time to share your feedback with us.Comments such as yours help us to continuously monitor and improve processes and services.We sincerely regret that your experience was less than perfect. Indeed, the refurbishment of our hotel should not have an impact on the quality of your experience and I sincerely hope you will give us the chance to display true Hilton hospitality in the near future. Kind regards,Hilton Sofia Team

Dear Guest, Thank you for taking the time to rate your recent stay in Hilton Sofia. Please accept our sincere apology if your stay was not up to your expectation. Kindly send us more details (room number, date of stay) in order to investigate and take the necessary actions. We hope that what happened will not prevent you from staying with us again and look forward to welcoming you back soon. Kind Regards, Hilton Sofia team

Dear Guest, Thank you for taking the time to rate us. Please accept our sincere apology if your stay was not up to your expectation. Kindly send us more details on our hotel email address {sofia.reservations@hilton.com} in order to investigate and take the necessary actions. We hope that what happened will not prevent you from staying with us again and look forward to welcoming you back soon. Kind Regards, Hilton Sofia team

Dear Guest, We are extremely grateful for your generous review of Hilton Sofia! We are glad that you enjoyed your stay with us and we look forward to hosting you again in the near future! Yours sincerely, Hilton Sofia team

Dear Guest, Thank you for your time to review your stay at Hilton Sofia! We are glad to find out that you had a positive experience with us and we hope that very soon we will have the opportunity to welcome you again in our hotel! Kind regards, Hilton Sofia team

Dear Ian, Thank you for choosing Hilton Sofia and for taking the time to review your stay. We are delighted to know that you enjoyed your visit, and we hope to see you again on a future visit to Bulgaria. Kind Regards, Hilton Sofia team

Dear Carsten, We are truly heartened to receive your generous review of Hilton Sofia. Thank you for letting us know how much you enjoyed it, we are especially pleased that you felt well-looked after. We look forward to having you with us again in the near future. Kind Regards, Hilton Sofia team

Dear Guest, Thank you for your time to give a rating and sharing your experience with us. We do look forward to welcome you back to Hilton Sofia soon. Kind Regards, Hilton Sofia team

Dear George, Many thanks for choosing to stay with us, as well as for your feedback and kind words! Best regards, Christoph Glaser General Manager

Dear Guest, Many thanks for choosing to stay with us and for your feedback and kind words! Best regards, Christoph Glaser General Manager

Dear Francisco, Many thanks for taking the time to review your stay at Hilton Sofia. It is great to hear you enjoyed your time with us but I realize we could have done better. I was really surprised to hear that your breakfast was not up to par as this is one of the aspects that guests enjoy the most during their stay. Rest assured this was an isolated case and we have taken your feedback into consideration. As for our interior - great news! Hilton Sofia is in for extensive renovation to bring in a fresh new look which I am sure you will appreciate. We look forward to welcoming you back soon. Best regards, Christoph Glaser General Manager