Thanks for staying with us. We appreciate your feedback!

Hi sung Jae, I am sure you can confirm that while taxi drivers for any reason we are try to understand, asked you to move from a car to another, while I write you had your money back in your account. Our Hotel offer a 24/7 desk service and our suggestion is to dial to the Hotel to solve any problem related to anything while in our área.

thanks!

Thanks for visiting Mr James,we really would like few words about ( i.e.) location, services , wifi , etc - so we could use the reviews to deliver a better experience .

Thank you Charlotte!We also respect your point of view, while if we can , we would like to add that it is not a hidden cost or a mandatory service ( but it is offered at a third of the price of an identical storage service available to external guests by an international app , so space is limited ) .

Thank you Kenneth !

We are happy you could visit and get the original feeling of the area, which is the oldest part of the town and still opens to visitors and residents in a serene way .

Thanks Andreas

Very kind of you Nikhil !,... a little bit jealous of Enzo but he keeps being the star of the resident staff , we accept it .Come back anytime !

Thanks Jorge ,we try to do our best, listen , and learn .

Respeamos su opinion estimada huesped, pero cabe mencionar que Playa del Carmen como muchos destinos en fin deaño, es un lugar alegre con permiso de festejar la llegada del año nuevo .

The content of your message does not surprise us, but it also interests us.We will not deny that Playa del Carmen is a city that loves to party, and also that the music from a bar is a nuisance for some nights.But we continue to be surprised that you say , the music 'made the bed shake' until 5 in the morning. Adding a little too much to an already clear explanation, sorry if we say so, doesn't help. Truth is, the venue which starts playing some nights, finished at 02.40 on all three evenings.Furthermore, and since the hotel, as has often happened since 1997, was full, we must mention that the other customers continued their holidays as planned: this, respecting once again your opinion at least about the impact of the nightlife: to explain how over the years , future customers will be able to read absolutely contrasting opinions regarding the same room, and all worthy of respect .But it is also true that not all visitors are the same. Even the other hotel chosen as the second option by you (far away from the town) would demonstrate once again that it is advisable for the customer who knows himself better than anyone else to do a good research before booking a space in a town like this which is known, I repeat, for the beach during the day and the liveliness at night.It seems right to me to let it be known that in reality you first asked us to keep the room, only changing to the low floor plan, because you wanted to return, but this didn't happen.We run a business : that, like an airline, has rates and policies that are fairly easy to read. Of course you received a polite message from Expedia, but at no time a refund statement, because this Agency follows the rules of the rates.We also hope that all of this is not a reaction to significant, if unintentional, damage to the roof ventilation system, for which you were asked to pay.But we think that above all, your comment will be able to be read by many people and everyone, reading one so negative, others excellent and others still average, will be able to decide how to design their holiday just as they wish, and for this we thank you .

Thank you Robert, this was a match then !Happy to get your review and wish you a great 2024.

Thank you for the visit !We charge a deposit for the bags ( 50 pesos / unit/ day ) , but it is not mandatory . In fact , our storage area is offered by an international app at three times the price to external clients , and we also look after those clients who cannot have any other option leaving their vacation rental . Walmart is close , and we usually don't charge for a request of dropping the bags and have breakfast or lust buys. But we did look after the luggage anyway , would you skip the flights if they charge for them also ?( it is an open question an makes sense, since hotels and flights share the same challenge : lower rates and get extra income for extra services to end the year with positive results . And our rates are really low !)

You are very kind and your opinion shows you matched the inspiration of the Hotel and the goal to give an original and local experience .Thank you very much !

Gracias Daniel !Justo en el aniversario numero 30 de nuestra bella Playa del Carmen, nos alegra su visita y su buen comentario !

Very nice of you , Edson !We are happy since we kept the original spirit of the Barrio during almost three decades and it is always a pleasure to match our clients' needs .

Muchas gracias por su visita y sus buenas palabras que le agradecemos , Catalina .

This review is linked to a special experience . We are surprised that this reseller publish the review of the clients , but maybe they know that they didn't stay at the hotel except few hours and moved ( as planned in advance) somewhere else and tried to get a refund ( this is the real clue in the review ) . No surprise when the shuttle service arrived but couldn't pick the visitors and nobody knew about them . A good communication with management and staff can solve a lot of issues but to tell a different story to avoid a charge is not a good strategy .The visit of Juaba , a young female racoon living nearby, has often motived other clients to smile and positive emotions , while there is no register of accidents linked to this or other original residents ( wildlife ) since 1997 , when we opened .The goal of reviews is to give tools to other visitors and we hope it will work together with our answer and other reports of satisfied clients .

Gracias Israel por su visita , le recordamos que unas palabras pueden hacer mas interesante su comentario a beneficio de otros clientes y ayudarlos a tomar decisiones ( asi' las fotos) .

Gracias Ehecatl por su visita , le recordamos que unas palabras pueden hacer mas interesante su comentario a beneficio de otros clientes y ayudarlos a tomar decisiones ( asi' las fotos) .

merci , we are happy you visited and had a nice experience !

Gracias por su visita !Su buen comentario nos honra y con unas palabras mal puede llegar a mas clientes , igualmente compartir unas fotos originales .

gracias Silvia Graciela por su visita.Por favor , escriban algunas palabras , sus comentarios son muchos mas interesantes si otros clientes pueden saber algo mas de su experiencia !

We cannot understand very well the run down comment, however hotel despite some painting ( weather and birds are aggressive and we have to paint like every one else, more often than usual ) is in general well kept, while handcrafts additions are really almost new together with safety lightning and wifi antennas here and there : the style is named adobe and it is almost a classic in arquitecture, while strong colors and tall cactuses add to the ambiance . Inspection about gas tanks , electrical system and security signs are mandatory for every official hotel - no matter the size , and we passed all of them every year including early 2023 .Starting January 2023, it is forbidden to smoke everywhere in Mexico in Hotels, restaurants, beaches . It is not our rule .However, Manuel and his fellows are always on site , they close the door of the reception to protect and filter ( only registered guests are allowed in) : and he will open and close all the times you need . However and again, we have zero history of accidents .And yes as you can observe in our rules and policies, we do switch off the air conditioning , it helps the enviroment and you get a really low rate because we don't pay extremely high bills . It is a win win . A good a/c can then give he comfort you need in 10 minutes .We strongly suggest visitors to read terms and conditions : however if you are an expert traveler , you know that show and ID and a credit card are often asked at the check in . We do not keep IDs unless : you didn't fill the check in form , and/or you are using the safe ( charge at the market cost if you lose it is 2000 pesos not 600 pesos, and we would charge the replacement cost ) , and/or your credit card information is not available , and you get the basics ( key, control or the a/c , and/or key for the safe) . You can open a deposit or leave an ID . Maybe I would leave the decision to use the safe to any other guest since there are more pros than cons in using it . Please note we offer the option of leaving a valid ID because several clients suggested it , we would charge a deposit or ask for the card information ( a standard hotel process , pretty common worldwide ) , otherwise .As you write , no noise then while you visited , good !And please let us help other visitors with the correct information : there is no option to guest PETS at the Barrio Latino , while check in is open to ADULTS only .Thanks again for the opportunity to add few words to understand that carrying and extra ID can really easy the experience ( get everything , pay nothing extra ) , smoking is not allowed due to a Mexican Law and receptionist is on site 24/7 , but change plans if you travel with children or pets .

gracias Carlos !Por favor , utilicen estos espacios para añadir unas palbras extra y hasta fotos , los otros viajeros lo apreciarian .Nosotros , mientras tanto, muy agradecidos por el voto al servicio y al Hotel !

Gracias Carlos ! La maxima evaluacion nos motiva a agradecer y manter el camino a la mejora .Por favor , cuando les sea posible compartan unas fotos y tambien unas palabras ,, esto a beneficio de otros viajeros -Esperamos una visita mas !

Muchas gracias Will !Palabras que nos motivan a trabajar con una sonrisa el dia de hoy

Thank you very much Bret,it was a pleasure to open the doors of this small iconic building to you .The 24/7 on site workers guarantee a safe stay and also manage a lot of information about the town, ready to share !

Merci Simne,we are happy to read a new positive review and we will be even more motivated to do better .Au revouir !

Thank you Susan ,your visit was very welcome and you were very kind and friendly .Hope to open again to you next year !

Muy ciertas sus palabras Celine,agradecemos ademas que haya mencionado el equipo.Todos los dias es frecuente hablar con robots , algunos se hospedan en espacios donde la puerta se abre con codigos y no hay representantes , pero nosotros de la vieja escuela realmente disfrutamos recibir y escuchar los visitantes .Los esperamos en su proxima visita a Playa del Carmen !

gracias Yarisel ,lamentablemente por falta de texto en su comentario, no podemos aprovechar de sus sugerencias.

Thanks Abraham ,we try to keep it at the best and we are happy you mention the effort of the staff .Due to the constant visit of independent travelers, our neighborhood and our small hotel are still among the best options in town .Thanks again !

Hi Joshua !Please come back !Thank you for your nice mention of the staff.

Thanks for your personal opinion, Robert : and for the visit.Maybe then a negative review should address the spot at the corner ( should underline not a nightclub no techno music and never till 4 , but also agree night sleepers should do deeper research about Playa del Carmen or Caribbean Mexico ) . We do get most of positive reviews because we do not generate noise, keep the hotel safe, and almost 89% of visitors do not classify music as an issue during their stay . But also have to say , our local government is working on it and is getting quiter earlier and more often , everywhere .

Thank you !Very nice words matching the Barrio Latino Hotel original vocation ( a seren spot for independent travelers since 1997 ) .Music or noise , we also listen to your point of view and we hope that this touristic town will finally find a balance.Hotels in town suggest shorter schedule and isolations , we are all working on it keeping the night sparkling and the hotels , serene ! At the same time , would be wrong to avoid mentioning that most of clients are ok with it and we keep listening , but we don't generate noise at all .

Thank you very much Sheryl. We were very happy to have you here and hope you can manage and visit again !

Thanks for the visit !

Thank you very much for the visit and the good review .