외관

홀리데이 인 익스프레스 타워 센터, IHG 호텔 여행 후기

2.5 out of 5
홀리데이 인 익스프레스 타워 센터, IHG 호텔
4 Tower Center Blvd, East Brunswick, NJ

이용 후기

8.4

매우 좋아요

평점 10 - 훌륭해요. 1005개 이용 후기 중 503개" "
평점 8 - 좋아요. 1005개 이용 후기 중 304개" "
평점 6 - 괜찮아요. 1005개 이용 후기 중 110개" "
평점 4 - 별로예요. 1005개 이용 후기 중 42개" "
평점 2 - 너무 별로예요. 1005개 이용 후기 중 46개" "

8.8/10

청결 상태

8.8/10

직원 및 서비스

8.4/10

편의 시설/서비스

8.4/10

숙박 시설 상태 및 시설

8.4/10

친환경

이용 후기

6/10 - 괜찮아요

JU HWAN

출장 여행, 가족 여행
Soso a little
2021년 8월에 3박 숙박함
답변 제공: General Manager 님, 2021년 8월 30일
Dear Ju, Feedback from our guests is always appreciated as it helps us continue to offer the best possible experience. In support of that, we'd appreciate any specific comments or suggestions you'd care to share. The next time you're in town, please consider staying with us again.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
가성비 좋고 친절한 호텔
프론트데스크가 매우 친절합니다 기본으로 제공되는 아메리칸스타일 조식도 꽤 만족스러웠습니다 옆옆건물에 뉴욕까지 나가는 버스스테이션이 있어 편리했습니다
2017년 10월에 3박 숙박함
답변 제공: Edda 님, 2017년 10월 28일
Dear Guest Thank you for staying with us!

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
전반적으로 만족스러운 숙박 시설!
이스트브런즈윅으로 출장을 가게 되었습니다. 바로 옆에 힐튼도 숙박을 하였으나 가격대비 조식제공이 되는 홀리데이인이 더욱 만족스러웠습니다. 전체적으로 매우 만족한 숙박시설입니다. 특히 프론트의 직원들애 매우 친절하였으며 기본으로 제공되는 조식도 아메리칸 스타일로 맛도 만족스러웠습니다.
2017년 10월에 3박 숙박함
답변 제공: Edda 님, 2017년 10월 28일
Dear Guest We appreciated you took the time to leave us your comments Thank You !

10/10 - 훌륭해요

kihoon kim

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
답변 제공: General Manager 님, 2016년 9월 1일
Dear kihoon kim Thank you for choosing our Holiday Inn Express-Tower Center for your recent visit to East Brunswick area. We appreciated you stay with us.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
교통.이 편한 이스트브런즈윅 숙소서을
침구는 편안한 반면 아침식사가 부실함
답변 제공: Edda 님, 2016년 3월 26일
Dear Guest Thank you for staying with us and for taking the time to fill out this survey. We appreciated your feedback.

8/10 - 좋아요

Grace 님, Korea

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
좋아요
전반적으로 깨끗하고 위치도 시내에 가까워요
답변 제공: Edda 님, 2015년 2월 28일
Thank you for staying with us !

6/10 - 괜찮아요

Mary

연인과의 여행, 아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Everything was great staff was great house keeping did amazing in are room while we was out. Only problem was when me and my family would go down for breakfast in the morning she would be rude. She always had something to say to me or one of my family members.
2024년 4월에 8박 숙박함
답변 제공: General Manager 님, 2024년 4월 16일
Dear Mary,Thank you for taking the time to share your feedback. While we are pleased our team was overall friendly to you, we are disappointed to hear about the service you received from one of our team members and will look into this immediately. We will be sure to remind our team of the importance of warm hospitality, and we thank you for bringing this to our attention.

2/10 - 너무 별로예요

Gomathinayagam

출장 여행, 가족 여행
별로예요: 청결 상태
carpet smell when entering, and there was a event going on in one of the rokm in first floor and the parents left their kids in corridor to play, they were screaming amd knocking door etc. on top of that the event guys turn d on load speaker till 11pm and manager could not so anything after multiple complaints from other room guest.
2024년 4월에 2박 숙박함
답변 제공: General Manager 님, 2024년 4월 16일
Thank you for sharing your thoughts. Our goal is to deliver comfortable and restful stays to our guests, so we apologize for falling short. Rest assured, our team will remain diligent in creating a peaceful environment. We hope you will consider giving us a chance to change your perceptions.

8/10 - 좋아요

Deanna

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Ern 님, 2024년 4월 17일
Dear Deanna,Thank you so much for your feedback. It was our pleasure to have you as our guest. We look forward to your next visit.Have a great day!Regards,Ernst

10/10 - 훌륭해요

Radu

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great property but no much to do around. Transportation is a must
2024년 4월에 4박 숙박함
답변 제공: General Manager 님, 2024년 4월 12일
Dear Radu,We're so happy to know that you enjoyed your time with us overall and we greatly appreciate the five-star rating. For the future, please know that our team is always more than happy to suggest local activities to enjoy. Thank you for the feedback, and we hope you'll join us again soon.

10/10 - 훌륭해요

Cheryl

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Ern 님, 2024년 4월 17일
Dear Cheryl,Thank you for your great review. We are glad to see you enjoyed your stay. We hope to see you again soon.Have a great day!Regards,

10/10 - 훌륭해요

Joel

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 4박 숙박함
답변 제공: Ern 님, 2024년 4월 17일
Dear Joel,Thank you so much for your positive feedback! Will certainly share your survey with the team. We value your business and hope to see you again soon.Thank you!

10/10 - 훌륭해요

Kechen

2024년 3월에 1박 숙박함
답변 제공: Ern 님, 2024년 4월 18일
Dear Kechen,Thank you so much for your feedback. It was great to have you stay with us we look forward to your next visit.Have a great day!Thank you

10/10 - 훌륭해요

Ilona

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Convenient location
2024년 2월에 6박 숙박함
답변 제공: General Manager 님, 2024년 3월 18일
Dear Ilona,We can’t thank you enough for staying at Holiday Inn Express Tower Center New Brunswick, as well as for your wonderful review. It’s delightful to hear our location was convenient for your trip, and we look forward to having you join us again when you return to our area!

10/10 - 훌륭해요

Amy

출장 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Perfect location
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 15일
Dear Amy, Thank you for taking a moment to leave us a review. We are thrilled you enjoyed your experience with us, particularly highlighting our location. Thank you for choosing Holiday Inn Express Tower Center New Brunswick and we hope to welcome you back soon.

4/10 - 별로예요

Jessica

출장 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
My room was extremely dirty and had cobwebs
2024년 3월에 2박 숙박함

8/10 - 좋아요

Luzmila

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Ern 님, 2024년 4월 17일
Dear Luzmila,Thank you for your review. We value your feedback, and we hope to see you again soon.Have a great day!Regards,

8/10 - 좋아요

Alexander

2024년 2월에 1박 숙박함
답변 제공: Ern 님, 2024년 4월 17일
Dear Alexander,Thank you for giving us a review. We value your feedback and hope to see you again soon.Regards,

2/10 - 너무 별로예요

Douglas J

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Clerk had no record of my reservation and no rooms available. I had to book a room at other hotel
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 6일
Douglas, We thank you for sharing your experience with us and assure you that we will look into the issues you mentioned for possible changes. While an apology will regrettably not alter the outcome of the experience on this occasion, we do extend it with all sincerity and truly hope we will have the opportunity to change your perceptions in the future.

4/10 - 별로예요

Helen

아이를 동반한 가족 여행
별로예요: 숙박 시설 상태 및 시설
Pool was not too clean, the bathroom had NO body wash the shower head had mold wasn’t the best experience.
2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 28일
Dear Helen,While we are delighted to have had the opportunity to host you recently, we apologize for anything that was less than perfect. Our maintenance and housekeeping team will address your concerns right away to ensure they are up to our high standards. Thank you for being our guest, and we hope to improve upon your experience during a future stay.

10/10 - 훌륭해요

Spyridon

좋아요: 청결 상태
2024년 2월에 1박 숙박함
답변 제공: Ern 님, 2024년 4월 17일
Dear Spyridon,Thank you for taking time to give us a review. We are glad to see you enjoyed your stay with us. We hope to see you again soon.Thank you! !

6/10 - 괜찮아요

Alberto

연인과의 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Elevators were not working ,,had to walk up stairs to 3rd floor. Noisy by night. Other guests taking loud on hallways and parking lot.
2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 20일
Dear Alberto,We appreciate your feedback and regret to hear about the inconvenience caused by the elevator issue and the noise during your stay. These concerns will be addressed to ensure a more comfortable and peaceful environment for all our guests. We hope to have the opportunity to provide you with a more seamless experience in the future.

4/10 - 별로예요

Andjelina

별로예요: 청결 상태, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Ern 님, 2024년 2월 14일
Dear Andjelina,Thank you for your review. Your comments are noted and will be addressed. We value your business and loyalty, and we hope to see you again very soon. Thank you !

10/10 - 훌륭해요

cheryl

가족 여행
좋아요: 직원 및 서비스
The staff behind the front desk were friendly and efficient both by check in and check out. The hallways smelled of smoke and the rooms had a musty smell.
2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 7일
Dear Cheryl,We're pleased that our team provided efficient service during your check-in and check-out. However, we apologize for falling short in certain areas during your time with us. Your comments have been noted, and we will work diligently to address these issues and ensure a more comfortable and pleasant environment for our guests. We appreciate your input and hope to have the opportunity to welcome you back for an improved stay in the future.

4/10 - 별로예요

Cassandra

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The room stunk of cigarettes, TV didn’t work the entire stay, shower was dirty, and sheets had hair on them so I had to sleep on top of the bedding.
2024년 1월에 2박 숙박함
답변 제공: General Manager 님, 2024년 2월 5일
Dear Cassandra,Thank you for expressing your concerns to us. We apologize wholeheartedly for accommodations that weren't in proper condition for occupancy. Our maintenance team will check your TV, and our housekeepers will clean rooms thoroughly before guest arrival. We're a smoke-free property and will also work to ensure that this policy is enforced. Your comments are valued and we hope for an opportunity to deliver a better experience in the future.

10/10 - 훌륭해요

michael

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
nice stay
2024년 1월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 3일
Dear Michael,Thank you for your review and for giving us a perfect rating! We're delighted you thoroughly enjoyed your recent experience, and we hope you return soon.

10/10 - 훌륭해요

Daniel

단체 여행, 출장 여행
Quick overnight stay. Not a single problem. Had a good nights sleep and a hot shower. Thank you.
2024년 1월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 3일
Dear Daniel,Thank you for allowing Holiday Inn Express Tower Center New Brunswick to host your recent overnight stay. It's wonderful to hear you had a comfortable night's rest and that you appreciated the efficient hot shower. We're grateful for your positive rating, and we hope to have the opportunity to welcome you back the next time you're in the area.

8/10 - 좋아요

daniela

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Laundry machines not clean. Smell in halls. Breakfast ok (a few fresh food) Really close to bus station to New York.
2024년 1월에 4박 숙박함
답변 제공: General Manager 님, 2024년 1월 28일
Dear Daniela,Thank you for taking the time to leave us a review. We are glad that you found our location in the city convenient. However, we are disheartened that we were unable to exceed all of your expectations. Your feedback will be shared with our team for improvement. Please visit us again so we can show you a much better experience.

10/10 - 훌륭해요

Alberto

연인과의 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Clean rooms ,friendly staff
2024년 1월에 1박 숙박함
답변 제공: General Manager 님, 2024년 1월 17일
Dear Alberto,It was our pleasure to provide you with clean, welcoming accommodations. We're glad you enjoyed your visit, and we look forward to hosting you again at Holiday Inn Express Tower Center New Brunswick!

10/10 - 훌륭해요

Zonda

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 2박 숙박함

2/10 - 너무 별로예요

yumna

2023년 12월에 2박 숙박함

10/10 - 훌륭해요

Azaz Tariq

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very good staff Good hot breakfast Clean rooms
2023년 12월에 8박 숙박함
답변 제공: General Manager 님, 2024년 1월 11일
Dear Azaz,It is wonderful to know that you had an excellent experience with us. Receiving recognition for our impeccable accommodations is always appreciated, and we're thrilled you started your day off right with our delicious breakfast offerings. Additionally, our team is committed to providing high-quality guest service, so we're thrilled to hear that we made a good impression on you. Thank you for your kind review, and we hope you will allow us the opportunity to welcome you back for another great stay soon!

10/10 - 훌륭해요

Nicole

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함

4/10 - 별로예요

Miguel

2023년 12월에 4박 숙박함

8/10 - 좋아요

Julia

2023년 12월에 2박 숙박함

10/10 - 훌륭해요

Frohar

2023년 12월에 3박 숙박함

6/10 - 괜찮아요

Daniel 님, Trois-Rivieres

연인과의 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
on m'a demandé un montant (a part de ma réservation) qui devait être remboursé et je ne l'ai jamais eu.
2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2023년 12월 27일
Dear Daniel,Thank you for your review. We regret to learn of your disappointment with your experience. Please know that when booking through a third-party company, billing inquiries and refunds should be dealt with through them. We encourage you to reach out to the site you booked with and hope this issue is resolved quickly. It was a pleasure having you as our guest, and we wish you safe travels.

10/10 - 훌륭해요

Yvonne

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 2박 숙박함
답변 제공: Ern 님, 2023년 12월 11일
Dear Yvonne,Thank you for the positive feedback. It was our pleasure to have you as our guest.Thank you !

8/10 - 좋아요

Adolphe

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
2023년 11월에 3박 숙박함

10/10 - 훌륭해요

kenneth

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I've stayed here 3 times and each time tbe staff was really friendly. The property is 1 min from the highway but in a extremely quiet area on the weekend which is fantastic.
2023년 9월에 1박 숙박함
답변 제공: General Manager 님, 2023년 11월 29일
Thank you for choosing to stay with us at Holiday Inn Express Tower Center New Brunswick. We are thrilled to learn you enjoyed your stay, and your kind words about our staff are very much appreciated. We hope you join us again, as it was a pleasure hosting you.

10/10 - 훌륭해요

Betty

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Lobby is very nice! Check in service excellent.
2023년 11월에 1박 숙박함
답변 제공: General Manager 님, 2023년 11월 29일
Dear Betty,Thank you for taking the time to share your experience at Holiday Inn Express Tower Center New Brunswick. We're delighted you enjoyed our lobby and had a seamless check-in experience. Your kind words are greatly appreciated, and we look forward to welcoming you back soon!

10/10 - 훌륭해요

Deepak

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good Breakfast
2023년 11월에 2박 숙박함
답변 제공: General Manager 님, 2023년 11월 29일
Dear Deepak,Thank you so much for taking the time to share your thoughts with us. We work hard to meet expectations like yours, and we’re happy to hear our tasty breakfast spread hit the mark for you. Should your travels bring you back to the area in the future, we hope you'll consider staying with us again!

8/10 - 좋아요

Katherine

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함

8/10 - 좋아요

Jeanne

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I was pleasantly surprised with this hotel. I usually stay at teh Hilton over there butbthey have gone downhill so tried out this hotel. My biggest complaint is the shower rod and shower curtain. The rod must be installed incorrectly at a slant so the shower curtain slides and bunches in the middle of the rod....yes, wayer everywhere whenever you need to shower. Its a simple fix, I hope they just fix them. Otherwise, I was very happy that they and the hotel next door have a charger for e vehicles but wish they had more than one each. Gets difficult to find them available. The size of the rooms are great, the lobby is nice and teh staff very friendly and helpful! It seems that they are on the verge though of needing a "face lift" but overall the interior is satisfactory! I will return.
2023년 10월에 2박 숙박함
답변 제공: General Manager 님, 2023년 11월 20일
Dear Jeanne,Thank you for sharing your thoughts! We're glad to hear that you were happy with our spacious rooms, welcoming lobby, and the friendliness of our staff. It's also great to know our electric vehicle charging facilities were a plus for you. Your feedback is also welcomed. We'll look at the shower rod, and your suggestion for more chargers will be considered. It was a pleasure to have you stay with us, and we look forward to your return to Holiday Inn Express Tower Center New Brunswick!

2/10 - 너무 별로예요

Ivor

2023년 11월에 1박 숙박함

10/10 - 훌륭해요

George

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was very clean, quiet property and easy access to the freeway
2023년 11월에 2박 숙박함
답변 제공: General Manager 님, 2023년 11월 7일
Dear George,Thanks so much for your review of Holiday Inn Express Tower Center New Brunswick! We're delighted that our immaculate, peaceful accommodations and convenient location impressed you. Please come back and see us anytime.

10/10 - 훌륭해요

Anabela

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함

6/10 - 괜찮아요

Carolyn 님, Hauppauge

When we checked in at 3.30pm and went to the room it had not been cleaned
2023년 11월에 1박 숙박함
답변 제공: General Manager 님, 2023년 11월 7일
Dear Carolyn,Thank you for your recent stay and we appreciate you taking the time to share your valuable comments. While we're glad you had a pleasant visit, we're very sorry to hear of the unfortunate oversight with your room not having been prepared. We hope you'll accept our apologies and we will certainly address this with our housekeeping team to ensure this is resolved going forward. We're grateful for your feedback, and we hope to have the opportunity to impress you the next time you're in the area.

8/10 - 좋아요

Shixing

2023년 10월에 2박 숙박함

10/10 - 훌륭해요

Ed

2023년 11월에 1박 숙박함