스위트 (Vineyard Cottage Spa) | 분사식 욕조

웨스트 소노마 인 앤드 스파 여행 후기

3.5 out of 5
웨스트 소노마 인 앤드 스파
14100 Brookside Lane, Guerneville, CA

이용 후기

8.2

매우 좋아요

평점 10 - 훌륭해요. 270개 이용 후기 중 114개" "
평점 8 - 좋아요. 270개 이용 후기 중 91개" "
평점 6 - 괜찮아요. 270개 이용 후기 중 36개" "
평점 4 - 별로예요. 270개 이용 후기 중 16개" "
평점 2 - 너무 별로예요. 270개 이용 후기 중 13개" "

8.8/10

청결 상태

8.4/10

직원 및 서비스

7.4/10

편의 시설/서비스

8.0/10

숙박 시설 상태 및 시설

8.6/10

친환경

이용 후기

10/10 - 훌륭해요

Jill

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Erika 님, Jacksonville

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Amazing views, clean and comfortable
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Lily

2024년 3월에 2박 숙박함

10/10 - 훌륭해요

Douglas

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Melody

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Pet friendly clean rooms!
2024년 3월에 1박 숙박함

6/10 - 괜찮아요

Marites

반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 편의 시설/서비스
별로예요: 직원 및 서비스
Staff was hard to get a hold of leading up to this trip. We called several times and left several messages before we were responded to and almost cancelled. No trash cans on site in common areas to get rid of pet waste or waste in general bless you are in your room. Rooms look like they are fairly newly renovated and are super clean. EV chargers are available onsite - had I known, I would’ve taken my EV instead of my ICE car. Once the gentleman finally showed up to the check in lobby to check me in, things were fine. Customer service and hospitality could def use some work. We’d give this place a chance again just because it is clean, dog friendly, and centrally located in Guernville, but they could really use some work on their entire customer experience from beginning to end.
2024년 3월에 1박 숙박함

6/10 - 괜찮아요

Luisanna

2024년 3월에 2박 숙박함

10/10 - 훌륭해요

Laurie 님, Atascadero

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The view from the room was just beautiful and exactly like the pictures and description. Vineyard, forested hills, barn and fields. It was incredibly quiet and peaceful. There was a minor issue with the key card not working, but the owner took care of it in a timely manner, and he was very helpful and welcoming. The room was newly renovated, beds were incredibly comfortable, kitchen appliances were new and everything was sparkling clean. The outside of the buildings are more rustic (not renovated as recently as the interior) but this wasn't a problem for us. We loved the balcony overlooking the vineyard. The location is perfect and we went hiking in the Armstrong Redwoods and went to the beach in the same day (seeing a bald eagle on the beach and we saw birds, wild flowers, and banana slugs in the woods - very cool). We will definitely be back.
2024년 2월에 2박 숙박함

8/10 - 좋아요

Maria 님, San Francisco

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 3박 숙박함

10/10 - 훌륭해요

Douglas

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 2박 숙박함

10/10 - 훌륭해요

Dawn

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great value and location
2023년 11월에 2박 숙박함

10/10 - 훌륭해요

Vanessa 님, Santa Clara

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We have been coming to west Sonoma inn since 2016. And even know with our family growing we love to come back and stay at least once a year. The staff has always been sweet and accommodating.
2023년 11월에 1박 숙박함

8/10 - 좋아요

Alan

2023년 10월에 2박 숙박함

10/10 - 훌륭해요

Michael

연인과의 여행
좋아요: 숙박 시설 상태 및 시설
Nice place rooms were clean and comfortable. Would highly recommend and would stay there again without hesitation.
2023년 10월에 2박 숙박함

8/10 - 좋아요

Verna

좋아요: 직원 및 서비스
2023년 9월에 2박 숙박함

8/10 - 좋아요

Thomas

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Inadequate media charging outlets Updated older facility
2023년 9월에 2박 숙박함

10/10 - 훌륭해요

Brian

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Such a cute, cozy property. The staff are courteous and welcoming. Called to let us know when our room was ready, early. Will definitely be staying here again.
2023년 9월에 1박 숙박함

2/10 - 너무 별로예요

Sean

연인과의 여행
별로예요: 숙박 시설 상태 및 시설
Bait and switch. This property looked nothing like the pictures online, and when we showed up, we were told our room didn’t have air conditioning, and would we like to upgrade to a room with AC for extra $$. Property was run down and staff felt shady, so we left.
2023년 7월에 2박 숙박함

8/10 - 좋아요

Margaret

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Staff was great, the property was beautiful. Great, convenient location. Not all rooms have air conditioning. The patio screen door was broken.
2023년 7월에 1박 숙박함

10/10 - 훌륭해요

Toni

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Not only is this the cutest little gem in Guerneville but the staff Wendy and Naveed have exceptional customer service! I went with my daughter spent the day at the pool then dinner and the next day floated the Russian river which was less than 6 min away. Prior to arriving Wendy called me and asked if I would like to upgrade my room and explained it would be an additional cost (no hidden fee? THANK YOU!) . I asked for a later checkout and Naveed let me know “we can make it work for you no problem” this will now be a tradition for my daughter and I. Thank you for such an amazing experience

10/10 - 훌륭해요

Toni

2023년 7월에 1박 숙박함

8/10 - 좋아요

Martin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 6월에 2박 숙박함

10/10 - 훌륭해요

Floyd

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great Place to Stay in Guerneville
Perfect location and great, friendly staff. Our go to when we visit Guerneville.
2023년 6월에 3박 숙박함

10/10 - 훌륭해요

Suzanne

2023년 6월에 2박 숙박함

10/10 - 훌륭해요

Justin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice view on vineyards, peaceful place, spotless. Would stay at again in a heartbeat, friendly staff. Thank you!
2023년 5월에 1박 숙박함

10/10 - 훌륭해요

Bryan 님, Danville

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Really enjoyed our stay here. The property is very close and walkable to downtown/main street. We stayed in a spa suite which was brand new and had amazing vineyard view. There are 2 Tesla chargers onsite, unfortunately an EV blocked both spots one day, and a non-EV parked in one overnight another night. Mgmt tried to help and contact the owners which was appreciated. Overall amazing stay and wonderful hotel.
2023년 5월에 1박 숙박함

10/10 - 훌륭해요

Yesenia

2023년 5월에 1박 숙박함

10/10 - 훌륭해요

Carolyn

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Excellent location for walking to Guerneville. We left the car parked and walked to town. Only item to be aware of is that bed is very high off the floor.I would not recommend for the elderly or anyone that may be at risk getting in or out of bed. At 5'5", I could not sit on the bed without climbing up into it.
2023년 5월에 1박 숙박함

10/10 - 훌륭해요

Matt

2023년 5월에 1박 숙박함

10/10 - 훌륭해요

Sheila

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was very friendly. The suites were very clean and comfortable. We had a peaceful and beautiful time! We had a massage in the SPA and was amazing! We will come back soon!
2023년 4월에 2박 숙박함

10/10 - 훌륭해요

Tyler

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 3월에 1박 숙박함
답변 제공: WSI Staff 님, 2023년 3월 27일
Thank you for your good review.

10/10 - 훌륭해요

charles

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Late réservation on the president day's week end. The date registered on Expédia were wrong. They made it possible for us to "check in" a day ahead of the reservation date wrongly registered. Area offers a large range of activities and sightseeing.
2023년 2월에 1박 숙박함
답변 제공: WSI Staff 님, 2023년 3월 27일
We were happy to accommodate. Look forward to seeing you again!

10/10 - 훌륭해요

Karen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
A quite relaxing & cozy place to stay
Cozy & warm & quite & pretty. A lovely place to stay for the night . The staff is very helpful .
2022년 12월에 1박 숙박함

10/10 - 훌륭해요

Jason

2022년 12월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 12월에 1박 숙박함
답변 제공: FD Management 님, 2022년 12월 24일
Thank you So So much for your review - We thank you for staying with us and hope to see you again soon. We are noting your account for a special offer as our thank you.

2/10 - 너무 별로예요

Wendy

연인과의 여행
좋아요: 청결 상태
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Our cute and serviceable room I booked was broken. Chirping alarm and a broken heater (58 degrees), so we were "upgraded" to a suite. Um... I think he forgot to tell us that he was putting us into a room that wasn't finished being staged. The walls were bare, amenities were missing, and our view of the vineyard was relocated to a view of the parking lot. The ONLY good thing about this room is that it was clean.
답변 제공: FD Management 님, 2022년 12월 24일
We are very disappointed to see this review and the score that hurts any property. This guest booked a standard in the Vineyard Room section with a King Bed. shortly after arrival, we were informed by the guest that the fire alarm was chirping. We apologized and informed that we will have the maintenance replace the battery right away - give them an option to a free upgrade to a Countyard Suite (newly remodeled in 2021) hardwood floor, AC/Heating, Sitting room with complete wet bar, Window with views of the vineyard. Upon coming back to the desk for free upgarde, she said that she likes free upgrade and that she is a serious review writer. I am sorry the same room a guest stayed in the week after for 3 days and were so happy that they went and even bought the front desk Apple Gift card to thank for their service. Please see the room where wendy stayed in the courtyard suite for your self. We wish they had mention any disappointment to us during their stay and giving us the opportunity to make them happy.https://cloud.threshold360.com/locations/949344-199367

10/10 - 훌륭해요

Paul

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Well located to Armstrong Redwoods State Park and downtown Guerneville and dining.
2022년 10월에 1박 숙박함
답변 제공: FD Management 님, 2022년 12월 24일
Thank you Paul for taking the time and giving us a smile with your score. We hope to see you again soon,

10/10 - 훌륭해요

Sara

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Awesome spot super close to shops and restaurants. Lovely setting, clean rooms, and friendly front office staff.
2022년 10월에 1박 숙박함

10/10 - 훌륭해요

Joyce

2022년 9월에 1박 숙박함

8/10 - 좋아요

Giselle

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
West Sonoma Spa stay
Guerneville is awesome.. the hotel was nice, the rooms comfortable, the beds very nice, bathroom great water pressure.. the pool needs work, I heard many people talking about the algae at the bottom which you could see swaying with the movement of the water.. scary but we did swim in it.. oh the tv worked well !
2022년 9월에 3박 숙박함
답변 제공: FD Management 님, 2022년 12월 24일
Thank you Giselle - we appreciate you and your review. The pool's bottom concrete at the edges got a little discolored in 2019 Floods. Pool gets chemically tested on daily basis and surprise visited by county on a monthly. It is just discoloration, the fix is a major undertaking to redo the whole pool which we are looking into.

10/10 - 훌륭해요

Christopher

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2022년 8월에 1박 숙박함

8/10 - 좋아요

Kelly

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 7월에 1박 숙박함
답변 제공: Front Desk 님, 2022년 8월 4일
Thank you for your review.

10/10 - 훌륭해요

Graciela

가족 여행
The people running the place were friendly and helpful. The grounds were beautiful and we spent a lot of time just walking around looking at all the beautiful landscaping. Our room was exactly what it looked like in the pictures. Made our trip perfect! We also liked the fact that you are tucked away so it’s quite and peaceful but you weren’t to far away that we could walk to town for everything we wanted, especially where we had dinner!
2022년 7월에 1박 숙박함
답변 제공: Front Desk 님, 2022년 8월 4일
Thank you so much for your kind words. We are so happy you enjoyed your stay with us. We strive to offer every guest the best experience. Your praise means alot!

10/10 - 훌륭해요

Edward

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 7월에 1박 숙박함
답변 제공: Front Desk 님, 2022년 8월 4일
Thank you for your review.

4/10 - 별로예요

Ed

단체 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Lack of furniture in the rooms is an issue. We saw a couple of rooms, and their is no place to sit, except for a desk and chair. Who goes the Guernville to work at a desk? No comfortable lounge chairs. I get the impression that they ran out of money during a remodel. Eg., all units have chimneys and a control panel—for a non-existent fire place.
2022년 7월에 3박 숙박함
답변 제공: Front Desk 님, 2022년 8월 4일
Thank you for bringing this issue to our attention Ed. Please accept my apology for the lack of furniture in your room. I can understand your frustration. We pride ourselves on giving the best possible experience and I am sorry we fell short in this instance. We will be reviewing our rooms and the furniture in them to address your feed back.

10/10 - 훌륭해요

Leigh

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff were very friendly. Suites were very clean and comfortable. Beautifully located on a vineyard. Not all rooms have air conditioning but with the ceiling fan on and patio door open the room cooled down nicely at night.
2022년 6월에 2박 숙박함
답변 제공: Front Desk 님, 2022년 7월 9일
Thank you so much Leigh - we appreciate it very much. Hope you see you again soon

8/10 - 좋아요

William

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Large room, really a suite. It was really hot when we were there, which is unusual. The a/c unit was dripping on the bed, which we brought to their attention, but it was not fixed during our stay. Seemed like staff wasn’t around much.
2022년 6월에 4박 숙박함
답변 제공: Front Desk 님, 2022년 7월 9일
Thank you for bring the issue to our attention. These rooms are very recently remodeled and of all the new A/C install this room is the only and first that had a issue of water dripping which since then has been addressed. We hope to see you again soon.

10/10 - 훌륭해요

Brandon

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was a beatiful view and a great room. Really walkable to Johnson’s Beach and restaurants/clubs
2022년 5월에 2박 숙박함
답변 제공: Front Desk 님, 2022년 7월 9일
Thank you Brandon, we are glad you enjoyed your stay with us. Please come and visit again soon.

10/10 - 훌륭해요

Gary

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 5월에 3박 숙박함
답변 제공: Naveed 님, 2022년 5월 18일
Thank you so much for taking the time to review us. We appreciate it. We hope to host you again soon.

6/10 - 괜찮아요

Jovian

가족 여행
Property is showing its age. At $250 per night I expect hot water, ample towels, the room made up every day and a refrigerator that doesn’t leak. Pool was so dirty looking that we didn’t even invite our grandson over to swim.
2022년 5월에 3박 숙박함
답변 제공: Front Desk 님, 2022년 7월 9일
Thanks for sharing your view - we were flooded a few years back and then shut for Covid. Most people enjoy our Beautiful grounds and proximity to the down. Most rooms are remodeled so please ask for a newer suite when you visit. Pool is open to all guest and is monitored and test everyday and is surprised visited by the county twice a month.