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베스트 웨스턴 엘크하트 인 & 스위트 여행 후기

2.5 out of 5
베스트 웨스턴 엘크하트 인 & 스위트
3326 Cassopolis Street, Elkhart, IN

이용 후기

8.2

매우 좋아요

평점 10 - 훌륭해요. 523개 이용 후기 중 204개" "
평점 8 - 좋아요. 523개 이용 후기 중 208개" "
평점 6 - 괜찮아요. 523개 이용 후기 중 56개" "
평점 4 - 별로예요. 523개 이용 후기 중 25개" "
평점 2 - 너무 별로예요. 523개 이용 후기 중 30개" "

8.4/10

청결 상태

8.6/10

직원 및 서비스

7.8/10

편의 시설/서비스

8.2/10

숙박 시설 상태 및 시설

8.0/10

친환경

이용 후기

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스

10/10 - 훌륭해요

Yuridia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was clean
2024년 4월에 2박 숙박함
답변 제공: Guest Relations Specialist 님, 2024년 4월 24일
Hi Yuridia,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your high rating and comments about our hotel's cleanliness, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.

10/10 - 훌륭해요

Daniel 님, St Paul

연인과의 여행
Best Western booking was good; but with the Road Construction in the area; there are no signs how to drive into the Hotel parking lot; which is very confusing in the night…but one thing that wasn’t good is the ceiling in the bathroom; as it’s about to come down with the water problems above…Smiley :)
2024년 4월에 1박 숙박함
답변 제공: Bob - General Manager | Best Western Inn & Suites 님, 2024년 4월 23일
Hi Daniel,We appreciate your feedback and are glad to hear that your booking experience with us went smoothly. We understand that road construction in the area might have caused inconvenience, and we apologize for any confusion regarding accessing our parking lot. Regarding the issue with the bathroom ceiling, please rest assured that we take maintenance concerns seriously and will address this matter promptly to ensure the safety and comfort of all our guests. Thank you for bringing these matters to our attention, and we hope to welcome you back for a more seamless experience in the future.

10/10 - 훌륭해요

Kristin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Bob - General Manager | Best Western Inn & Suites 님, 2024년 3월 15일
Hi Kristin! Thank you for awarding us a perfect rating of 5 out of 5! We're thrilled to hear that you had a fantastic experience at Best Western Inn & Suites Elkhart. Your satisfaction is our top priority, and we're delighted that we were able to meet and exceed your expectations. It was a pleasure hosting you, and we look forward to welcoming you back for another wonderful stay.

10/10 - 훌륭해요

Amee

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice staff good stay
2024년 3월에 3박 숙박함
답변 제공: Guest Relations Management 님, 2024년 3월 7일
Hi Amee!We are happy to learn that you enjoyed your stay and that our staff was accommodating and kind! Knowing that our staff improved your experience makes me happy every time. Our goal is to create a warm, inviting environment where visitors feel appreciated and well-cared for. We are inspired to keep up the good job by your warm remarks, and we look forward to having you stay with us again soon!

8/10 - 좋아요

Deborah

The staff was so friendly and I would recommend this place !!! It was clean and I was impressed the pool was warm n clean
2024년 2월에 1박 숙박함
답변 제공: Bob - General Manager | Best Western Inn & Suites 님, 2024년 2월 6일
Hi Deborah,We're delighted to hear that you enjoyed your stay with us and found our staff to be friendly. Maintaining a clean environment is a top priority for us, and we're glad to hear that you were impressed with the cleanliness of both our facilities and the pool. Providing a warm and inviting atmosphere for our guests is something we strive for, and we're thrilled that you would recommend our hotel. Your satisfaction is our utmost priority, and we look forward to welcoming you back on your next visit.

8/10 - 좋아요

Joe

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean and easy to get to
답변 제공: Bob - General Manager | Best Western Inn & Suites 님, 2024년 2월 8일
Hi Joe,We appreciate your positive feedback regarding our hotel's cleanliness and convenient location. Ensuring a clean and welcoming environment is a top priority for us, and we're pleased to hear that it met your expectations. Our team works diligently to maintain high standards of cleanliness throughout the property to provide a comfortable stay for all our guests. Thank you for choosing to stay with us, and we hope to welcome you back again in the future.

6/10 - 괜찮아요

Schawayna

좋아요: 청결 상태, 직원 및 서비스
답변 제공: Bob - General Manager | Best Western Inn & Suites 님, 2024년 2월 6일
Hi Schawayna,Thank you for sharing the rating about your experience here with us. We are happy to see your stay was pleasant overall, and we hope to have the pleasure of hosting you again soon.

10/10 - 훌륭해요

Lorraine

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything was fine.
2023년 11월에 1박 숙박함
답변 제공: Bob - General Manager | Best Western Inn & Suites 님, 2023년 11월 28일
Hi Lorraine, We appreciate your positive feedback on your recent stay at our hotel. It's great to hear that everything met your expectations. Our team works hard to ensure a pleasant experience for all our guests, and we are pleased that you enjoyed your time with us. Your satisfaction is our priority, and we look forward to welcoming you back for another excellent stay in the future.

10/10 - 훌륭해요

eric

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We had a father son trip. 6 dads and 6, 12 year old boys. I wondered how the staff would react seeing a bunch of boys walking in around midnight. Victor, the night attendant went out of his way to ensure we had a quality stay. He opened up the pool for the kids and helped get our luggage squared away. The guy was top notch. Not what you expect from customer service in today’s world.
2023년 11월에 2박 숙박함
답변 제공: Bob - General Manager | Best Western Inn & Suites 님, 2023년 11월 23일
Hi eric,Thank you for taking the time to share your wonderful experience with us. We're thrilled to hear that Victor, our night attendant, went above and beyond to ensure you and the boys had a quality stay. It's always our goal to exceed expectations, and we're delighted that he provided excellent customer service.We appreciate your kind words and look forward to welcoming you and the boys back for another memorable stay. If there's anything specific you'd like to share or if you have any future plans, feel free to let us know. Your satisfaction is our priority.

4/10 - 별로예요

Zdenek

출장 여행
getting double charged by the Best Western
I paid through your site on Oct 20th for the two rooms and then i showed up and they charged me 270 per night for each room ($270 x 4). They only refunded 2 charges and now i am fighting with them to refund me the remaining $540. this is a massive inconvenience as they should have known that it was pre-paid.
2023년 11월에 2박 숙박함
답변 제공: Bob - General Manager | Best Western Inn & Suites 님, 2023년 11월 21일
Hi Zdenek,I'm sorry to hear about the inconvenience you're facing with the charges. It sounds frustrating, especially when you've already paid through the site. Mistakes like these can indeed be bothersome. If you haven't already, make sure to keep records of all transactions and any communication with the hotel. Additionally, you might want to contact the site through which you made the initial payment to see if they can assist in resolving the issue. I hope this gets sorted out for you soon!

8/10 - 좋아요

Carolyn

Great overnight stay. Comfortable beds and clean
2023년 10월에 1박 숙박함
답변 제공: Bob - General Manager | Best Western Inn & Suites 님, 2023년 11월 7일
Hi Carolyn,Thank you for sharing your positive experience with us! We're thrilled to hear that you had a great overnight stay, found the beds comfortable, and appreciated the cleanliness. If you ever find yourself in the area again, we'd be delighted to host you. Safe travels!

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
OK Budget Hotel for 1 Night
We stayed overnight and our visit was just OK. I suppose it’s what we should expect for a budget-friendly stay. It was fine for one night but we will likely stay elsewhere next time. THE GOOD: Front desk staff were excellent and friendly. The complimentary breakfast was well-stocked and much appreciated. Check-in and check-out were a breeze. I like that they had the 24-hour “market” next to the front desk where we could purchase snacks and such. THE BAD: Our room was a little outdated and not the cleanest (shower head was caked with soap scum). Beds were uncomfortable. We could hear our upstairs neighbors all night long, but that’s not the hotel staff’s fault, but rather poor building design. The heated indoor pool was a little chilly for our liking, and also didn’t seem well maintained (needs a good cleaning).
2023년 11월에 1박 숙박함
답변 제공: Bob - General Manager | Best Western Inn & Suites 님, 2023년 11월 7일
Hi Valued Guest,Thank you for taking the time to share your detailed feedback about your recent stay. We appreciate your positive comments about our front desk staff, the complimentary breakfast, and the convenience of the 24-hour market.We sincerely apologize for the issues you encountered, including the cleanliness of the room and the discomfort you experienced. Your feedback is valuable to us as we continuously strive to improve our services. Rest assured, we will address the concerns you've raised to ensure a better experience for future guests.We understand the importance of a good night's sleep, and we regret that the beds did not meet your expectations. Additionally, we'll look into the maintenance of the indoor pool to ensure it meets the highest standards of cleanliness and comfort.If you have any further details or specific suggestions, please feel free to share. We value your input and hope to have the opportunity to better serve you in the future.

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 2박 숙박함
답변 제공: Bob - General Manager | Best Western Inn & Suites 님, 2023년 11월 5일
Hi Valued, Guest,Thank you for providing a rating of 8 out of 10. It's great to know that your experience was positive. If there are specific areas where we can make improvements or if there's anything you'd like to share about your stay, please feel free to let us know. Your feedback is valuable, and we're here to ensure that your future stays are even better.

8/10 - 좋아요

Barbara 님, Frenchville

2023년 10월에 1박 숙박함
답변 제공: Bob - General Manager | Best Western Inn & Suites 님, 2023년 10월 23일
Hi Barbara,Thank you for providing a rating. A 4 out of 5 suggests that you had a generally positive experience but there might be some areas for improvement. If there are specific details or aspects you'd like to share, or if there's anything we can do to make your future stays even better, please feel free to let us know. Your feedback is important, and we appreciate the opportunity to enhance your experience.

10/10 - 훌륭해요

Vincent

2023년 10월에 1박 숙박함
답변 제공: Bob - General Manager | Best Western Inn & Suites 님, 2023년 11월 9일
Hi Vincent,Thank you for the perfect rating! We're thrilled to hear that you had a fantastic experience during your stay. If there's anything specific you enjoyed or if you have any suggestions for how we can make your next visit even better, please feel free to share. We appreciate your positive feedback and look forward to hosting you again in the future!

10/10 - 훌륭해요

Sharon

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Getting to the hotel was a little quirky since you had to go through a gas station parking lot to get to the hotel behind it, but overall we had a great experience. The staff was wonderful. They were very friendly and went above and beyond with service
답변 제공: Bob - General Manager | Best Western Inn & Suites 님, 2023년 10월 17일
Hi Sharon,Thank you for sharing your experience with us. We're glad to hear that, despite the quirky route, you had an overall great experience during your stay. It's fantastic to know that our staff made a positive impact on your visit.We appreciate your understanding and flexibility regarding the unusual access route. Your feedback is valuable, and we look forward to the pleasure of welcoming you back for another wonderful stay in the future.

8/10 - 좋아요

Quinn

2023년 10월에 2박 숙박함
답변 제공: Bob - General Manager | Best Western Inn & Suites 님, 2023년 11월 7일
Hi Quinn,Thank you for sharing your rating! If there are any specific aspects you enjoyed or if there's anything we can do to make your future stays even better, please feel free to let me know. Your feedback is valued, and we hope to welcome you back for another positive experience in the future.

8/10 - 좋아요

Scott

2023년 10월에 2박 숙박함
답변 제공: Bob - General Manager | Best Western Inn & Suites 님, 2023년 11월 5일
Hi Scott,Thank you for sharing your rating! If there are any specific aspects you enjoyed or if there's anything we can do to make your future stays even better, please feel free to let me know. Your feedback is important, and we hope to welcome you back for another positive experience in the future.

8/10 - 좋아요

Michael

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice hotel, a little older feeling. Room had a stale smell. Staff was very pleasant and helpful.
2023년 10월에 2박 숙박함
답변 제공: Bob - General Manager | Best Western Inn & Suites 님, 2023년 10월 19일
Hi Michael,Thank you for sharing your experience with us. I'm glad to hear that you found our staff pleasant and helpful; however, I apologize for the stale smell in your room.Your feedback is valuable, and we will address the issue with our housekeeping team to ensure that rooms are fresh and comfortable for our guests.We appreciate your input and hope to have the opportunity to welcome you back for another positive stay in the future.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Our stay
Everyone was super friendly and accomidating. Pool in a little need of updating.
2023년 9월에 3박 숙박함
답변 제공: Bob - General Manager | Best Western Inn & Suites 님, 2023년 9월 28일
Hi Valued Guest,Our team here is delighted to hear such positive feedback about our staff's friendliness and accommodating service during your stay. We truly value our guests, and it's rewarding to know that our efforts to make you feel at home have been successful.Regarding the pool, your input is appreciated. We constantly strive to improve our facilities, and your comments will be considered as we plan future updates and enhancements to ensure a more enjoyable experience for our guests.Thank you for choosing to stay with us, and we look forward to welcoming you back if your travels bring you to this area again. If you ever have any questions or require assistance with future travel plans, please don't hesitate to contact us. Safe travels!

2/10 - 너무 별로예요

Eduardo

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Rude over sold and didnt wanna give refund
front desk guy was really rude oversold after i had booked and confirmed. they never gave me a refund. but another guy walked in after me and sold him the room i booked
2023년 9월에 1박 숙박함
답변 제공: Guest Relations Specialist 님, 2023년 9월 24일
Hi Eduardo,We're truly sorry to hear about the issues you encountered during your stay, particularly the rude behavior of the front desk staff and the overselling of rooms. This is not the level of service we aim to provide to our guests, and we sincerely apologize for the inconvenience you experienced.Your feedback is valuable, and we will use it to address these issues with our team and ensure that such situations do not occur in the future. Guest satisfaction is our top priority, and we appreciate you bringing this to our attention.We hope you will consider giving us another chance to provide you with a better experience during a future stay. Your comfort and satisfaction are important to us.

4/10 - 별로예요

Edward 님, Lancaster

연인과의 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Old and uncomfortable bed. Jetted tub was TINY!
2023년 9월에 1박 숙박함
답변 제공: Bob - General Manager | Best Western Inn & Suites 님, 2023년 9월 20일
Hi Edward,We appreciate your feedback about your stay. We apologize that the bed and the jetted tub did not meet your expectations. We'll take your comments into consideration as we aim to improve our guests' experiences. Thank you for choosing our hotel, and we hope you'll consider staying with us again in the future.

10/10 - 훌륭해요

Raul

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Stayed for ND Game
Very clean, front desy friendly and they provide a good breakfast to start you day.
2023년 9월에 2박 숙박함
답변 제공: Guest Relations Specialist 님, 2023년 9월 19일
Hi Raul,We're delighted to hear that you had a clean and enjoyable stay with friendly service and a good breakfast. It's always great to start the day off right. If you have any further comments or suggestions for us, please feel free to share. We hope to welcome you back in the future!

2/10 - 너무 별로예요

Mike

단체 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Bedding was disgusting. Had to request clean bedsheets. Found blood on one bed and green marks all over other. Other couples in our group had stains on their bedding. Brought the issue to there attention, was told the manager would be notfied. I was just simple told , sorry. There didnt appear to be any concern to them.
2023년 9월에 2박 숙박함
답변 제공: Bob - General Manager | Best Western Inn & Suites 님, 2023년 9월 19일
Hi Mike,We sincerely apologize for the issues you encountered with the bedding during your stay. This is not the level of service we strive to provide to our guests. Your feedback is crucial in helping us improve our standards, and we will certainly address this with our housekeeping team to prevent such issues from happening in the future. If you ever decide to stay with us again, we'd like the opportunity to provide you with a much better experience. Please don't hesitate to reach out if you have any further concerns or if there's anything we can do to make amends. Your satisfaction is important to us.

10/10 - 훌륭해요

Stephanie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent staff made up for the outdated pool.
2023년 9월에 1박 숙박함
답변 제공: Bob - General Manager | Best Western Inn & Suites 님, 2023년 9월 18일
Hi Stephanie,We appreciate your feedback and are pleased to hear that our excellent staff helped make your stay enjoyable. We apologize for any inconvenience caused by the outdated pool, and we'll take your comments into consideration as we work towards improving our facilities. If you have any more feedback or if there's anything else we can do to enhance your future stays, please feel free to let us know. We look forward to welcoming you back for another pleasant experience in the future. Safe travels!

10/10 - 훌륭해요

Ryan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 1박 숙박함
답변 제공: Bob - General Manager | Best Western Inn & Suites 님, 2023년 9월 18일
Hi Ryan,Thank you for your rating of your recent stay. We appreciate your positive feedback and are pleased to know that you had a great experience. If you have any additional comments or suggestions to share, please feel free to let us know. We look forward to the opportunity of hosting you again in the future.

10/10 - 훌륭해요

William

2023년 9월에 1박 숙박함
답변 제공: Bob - General Manager | Best Western Inn & Suites 님, 2023년 9월 14일
Hi William,Thank you for your perfect score! We're overjoyed to see that you had a fantastic experience during your stay with us. Your positive feedback encourages and motivates our team to continue delivering exceptional service and experiences to all our guests.Should your travels bring you back to the area, we would be absolutely delighted to have the opportunity to host you again.

2/10 - 너무 별로예요

Candice

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Bedding had old blood on it. Mattress on pull out couch looked like a murder scene. Filthy room. Mold all through bathroom.
2023년 8월에 1박 숙박함
답변 제공: Bob - General Manager | Best Western Inn & Suites 님, 2023년 9월 14일
Hi Candice,We're truly sorry to hear about the condition of your room during your recent stay. This does not meet our cleanliness standards, and we sincerely apologize for any discomfort this may have caused you. Your feedback is valuable to us, and we will address this matter with our housekeeping team to ensure such issues are not repeated in the future.Maintaining a clean and comfortable environment for our guests is a top priority, and we appreciate you bringing this to our attention. Please know that your satisfaction is important to us, and we hope you might consider giving us another chance to provide you with a much-improved experience in the future. Thank you for sharing your concerns.

8/10 - 좋아요

Sheila

좋아요: 청결 상태, 직원 및 서비스
2023년 9월에 1박 숙박함
답변 제공: Bob - General Manager | Best Western Inn & Suites 님, 2023년 9월 13일
Hi Sheila,Thank you for your rating of your recent stay. We appreciate your feedback and are glad to know that you had a positive experience. If there are any specific aspects you'd like to share or suggestions to improve, please feel free to let us know. We hope to have the opportunity to welcome you back for an even better stay in the future.

6/10 - 괜찮아요

실제 이용하신 고객

단체 여행
별로예요: 청결 상태
2023년 9월에 1박 숙박함
답변 제공: Bob - General Manager | Best Western Inn & Suites 님, 2023년 10월 28일
Hi Valued Guest,Thank you for providing a rating. If there are specific areas where we can improve or if you have any feedback on how we can make your next stay more enjoyable, please feel free to share. Your input is valuable, and we're here to ensure that your experiences with us meet or exceed your expectations.

10/10 - 훌륭해요

Brenda

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great staff Great value will stay again.
2023년 8월에 3박 숙박함
답변 제공: Bob - General Manager | Best Western Inn & Suites 님, 2023년 9월 5일
Hi Brenda,Thank you for sharing your positive feedback! We're delighted to hear that you had a great stay with us and that you found our staff to be excellent. Providing a comfortable and welcoming experience for our guests is our top priority, and we're glad we could meet your expectations.We appreciate your valued patronage and look forward to welcoming you back for another excellent stay in the future. If you have any specific preferences or requests for your next visit, please feel free to let us know. Your satisfaction is important to us, and we're here to make your stay enjoyable.

10/10 - 훌륭해요

Dennis

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 8월에 3박 숙박함
답변 제공: Bob - General Manager | Best Western Inn & Suites 님, 2023년 9월 5일
Hi Dennis,Thank you for your 5 out of 5 rating for your recent stay. We appreciate your positive feedback and are pleased to know that you had a great experience. If you have any additional comments or suggestions to share, please feel free to let us know. We look forward to the opportunity of hosting you again in the future.

8/10 - 좋아요

Kayla

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Easy to check in. Nice and clean. Always wish breakfast was served longer. Housekeeping started knocking on our door at 10:36 even though privacy sign was up and it was not check out time. Overall we had a good experience. Thank you!
2023년 9월에 1박 숙박함
답변 제공: Bob - General Manager | Best Western Inn & Suites 님, 2023년 9월 3일
Dear Kayla,Thank you for taking the time to share your feedback about your recent stay with us. We greatly appreciate your positive comments and insights into your experience.We are delighted to hear that you found the check-in process easy and that you appreciated the cleanliness of our facilities. However, we apologize for any inconvenience caused by the early housekeeping visit. We will address this with our housekeeping team to ensure that our guests' privacy is respected.Your suggestion about extending breakfast hours is noted, and we will consider it as we continuously strive to enhance our services.We are grateful for your kind words and glad to know that you had an overall good experience during your stay. If your travels bring you back to our area, we would be thrilled to welcome you again and provide you with another enjoyable stay.

10/10 - 훌륭해요

Yang 님, Champaign

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very good!
2023년 9월에 1박 숙박함
답변 제공: Bob - General Manager | Best Western Inn & Suites 님, 2023년 9월 2일
Hi Yang,Thank you for your positive feedback! We're thrilled to hear that you had a very good experience during your recent stay.Providing excellent service and creating memorable experiences for our guests are our top priorities, and we're delighted that we met your expectations.If there's anything specific you loved about your stay or if you have any suggestions for improvement, please feel free to share. We hope to have the pleasure of hosting you again in the future and providing you with an even more exceptional stay.

10/10 - 훌륭해요

James

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff are great.
2023년 8월에 6박 숙박함
답변 제공: Guest Relations Specialist 님, 2023년 8월 31일
Hi James,Thank you for your kind feedback! We're delighted to hear that you had a positive experience with our staff during your stay. Providing excellent service is our top priority, and we're thrilled that our team was able to make your stay enjoyable.We hope to have the pleasure of welcoming you back for another outstanding stay in the future.

2/10 - 너무 별로예요

Charles

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Horrible staff
2023년 8월에 1박 숙박함
답변 제공: Bob - General Manager | Best Western Inn & Suites 님, 2023년 8월 26일
Dear Charles,We apologize for the negative experience you had with our staff during your stay. Your comfort and satisfaction are important to us, and we're truly sorry that our service did not meet your expectations.We take your feedback seriously and will use it to improve our training and communication to ensure that all our guests receive the best possible service. If there are specific incidents or concerns you would like to share with us, please don't hesitate to provide more details so we can address them effectively.We're committed to providing a positive experience for our guests and hope you'll consider giving us another chance to demonstrate the high level of service we aim to provide.

10/10 - 훌륭해요

Theodore

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 1박 숙박함
답변 제공: Bob - General Manager | Best Western Inn & Suites 님, 2023년 8월 25일
Hi Theodore,Thank you for your rating recent stay. We truly appreciate your positive feedback and are glad that you had a satisfying experience. If you have any additional comments or suggestions to share, we'd be delighted to hear them. We hope to have the opportunity to welcome you back for another exceptional stay in the future.

10/10 - 훌륭해요

Dan

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Elkhart Best Wetern
The staff were very friendly and helpful!
2023년 8월에 1박 숙박함
답변 제공: Bob - General Manager | Best Western Inn & Suites 님, 2023년 8월 23일
Hi Dan,Thank you so much for your kind words about our staff. We're thrilled to hear that you found them friendly and helpful during your stay. Providing exceptional service is our top priority, and your feedback truly encourages us to keep up the good work. We hope to have the pleasure of welcoming you back for another wonderful experience in the future.

8/10 - 좋아요

Erica

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 1박 숙박함
답변 제공: Bob - General Manager | Best Western Inn & Suites 님, 2023년 8월 16일
Hi Erica,Thank you for your rating. We're glad to see that you had a positive experience during your stay. If there's anything specific you'd like to share with us about your stay, or if there's anything we can do to make your next stay even better, please don't hesitate to reach out. We value your feedback and hope to have the opportunity to welcome you back in the future.

10/10 - 훌륭해요

Joseph

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 8월에 1박 숙박함
답변 제공: Bob - General Manager | Best Western Inn & Suites 님, 2023년 8월 14일
Hi Joseph,Thank you for the perfect rating! We greatly appreciate your positive feedback and are delighted to know that you had an excellent experience during your stay with us. Your satisfaction is important to us, and we're thrilled that we could meet your expectations. If there's anything else you'd like to share or if there are any specific preferences for your future visits, please don't hesitate to let us know. Thank you for choosing our hotel, and we can't wait to see you again soon!

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great hotel near I-90 in Elkhart
Stayed here last minute after deciding not to drive 300 miles round trip from Chicago to Ohio. I can always count in Best Western to have clean modern rooms & a functional fitness center. Wish they had refillable shampoo & soap dispensers to be more eco-friendly. Convenient to dining & shopping options & Notre Dame University
2023년 8월에 1박 숙박함
답변 제공: Bob - General Manager | Best Western Inn & Suites 님, 2023년 8월 9일
Hi Valued Guest,Thank you for choosing to stay with us on your last-minute trip! We're pleased to hear that you found our rooms to be clean and modern, and we appreciate your suggestion about refillable shampoo and soap dispensers – we're always looking for ways to be more environmentally friendly. It's great that you found our fitness center to be functional and that our convenient location near dining, shopping, and Notre Dame University worked well for you. We hope you had a comfortable stay, and we'd be happy to welcome you back whenever your travels lead you to our area again. Safe journeys!

10/10 - 훌륭해요

David

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 1박 숙박함
답변 제공: Bob - General Manager | Best Western Inn & Suites 님, 2023년 8월 9일
Hi David, Thank you for the excellent rating! We are delighted to hear that you had a fantastic stay with us. Our team strives to provide exceptional service and accommodations to all our guests, and we are thrilled to know that we met your expectations. If you have any future travel plans, we would be more than happy to welcome you back for another enjoyable experience. Thank you for choosing us, and we look forward to hosting you again soon! Safe travels!

10/10 - 훌륭해요

Jessica

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Even though we only stayed the night, it was a lovely stay. The room was very clean and looked very nice! We enjoyed the jetted tub after our long drive!
2023년 8월에 1박 숙박함
답변 제공: Bob - General Manager | Best Western Inn & Suites 님, 2023년 8월 9일
Hi Jessica,Thank you for sharing your positive experience with us! We're delighted to hear that you had a lovely stay, even though it was just for one night. It's great to know that you found the room to be clean and visually appealing. We're glad you had the chance to enjoy the jetted tub after your long drive – there's nothing like a relaxing soak to unwind. If your travels bring you back our way, we'd be thrilled to have you stay with us again. Safe travels!

8/10 - 좋아요

Paul

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great
2023년 8월에 1박 숙박함
답변 제공: Hotel's Review Manager 님, 2023년 8월 8일
Hi Paul,We appreciate your brief but positive feedback! If you have any questions or if there's anything else you'd like to share, feel free to let us know. We're here to assist you!

4/10 - 별로예요

Vanessa 님, Rochester

아이를 동반한 가족 여행, 출장 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
There were big stains on the carpet, dead bugs in the bathroom, and just a general uncleanliness in the entire room. It made me question if the sheets I was sleeping on were even clean. I paid for 2 days and left after the first day. For what I paid, I should’ve gotten better.
2023년 7월에 2박 숙박함
답변 제공: Bob - General Manager | Best Western Inn & Suites 님, 2023년 8월 2일
Hi Vanessa,We apologize for the disappointing experience you had during your stay. It's truly regrettable to hear about the cleanliness issues you encountered in your room. This does not reflect the high standards we strive to maintain for our guests, and we take your feedback seriously.Rest assured, we will address these concerns with our housekeeping team to ensure such incidents do not recur. Your comfort and satisfaction are of utmost importance to us, and we're sorry we fell short of your expectations.We appreciate your feedback and thank you for bringing this to our attention.

10/10 - 훌륭해요

Aleksei

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent place!
2023년 7월에 1박 숙박함
답변 제공: Bob - General Manager | Best Western Inn & Suites 님, 2023년 8월 1일
Hi Aleksei,Thank you for your kind words! We're delighted to hear that you had an excellent experience during your stay with us. Providing our guests with a comfortable and enjoyable stay is our top priority, and it's wonderful to know that we were able to meet your expectations.If there's anything specific that made your stay outstanding or if there's anything we can do to make your next visit even better, please don't hesitate to let us know. We look forward to welcoming you back again in the future, and thank you for choosing our hotel! Safe travels and have a wonderful day!

8/10 - 좋아요

Kylie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 1박 숙박함
답변 제공: Bob - General Manager | Best Western Inn & Suites 님, 2023년 8월 2일
Hi Kylie,Thank you for providing your rating. We appreciate your feedback and are glad your overall experience with us was positive.At our hotel, guest satisfaction is our top priority, and we strive to provide the best possible service and amenities. Your rating helps us understand areas where we are doing well and where we can improve even further.If there are any specific aspects of your stay that you would like to share or any suggestions you have for us, we would love to hear them. Your insights are valuable to us as we aim to create memorable experiences for all our guests.Thank you for choosing our hotel, and we hope to have the pleasure of hosting you again in the future.

10/10 - 훌륭해요

Dorla

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 2박 숙박함
답변 제공: Bob - General Manager | Best Western Inn & Suites 님, 2023년 7월 18일
Hi Dorla,Thank you so much for the perfect rating! We truly appreciate your kind feedback and are delighted to hear that you had an excellent stay with us.At our hotel, guest satisfaction is our top priority, and we're thrilled that we could meet your expectations. We'll continue to strive to provide excellent service and a pleasant experience for all our guests.Your satisfaction is essential to us, and we look forward to welcoming you back for another fantastic stay.Thank you for choosing our hotel, and we can't wait to see you again soon!

8/10 - 좋아요

Kathy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 1박 숙박함
답변 제공: Bob - General Manager | Best Western Inn & Suites 님, 2023년 7월 18일
Hi Kathy,Thank you for providing your rating. We appreciate your feedback and are glad to see that your overall experience with us was positive.At our hotel, guest satisfaction is our top priority, and we are constantly striving to provide the best possible service and amenities. Your rating helps us understand areas where we are doing well and where we can improve even further.Thank you for choosing our hotel, and we hope to have the pleasure of hosting you again in the future. Your continued support is greatly appreciated. We'll continue working hard to ensure you have an even better experience on your next visit.