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그랜드 팔라디움 발라르타 리조트 앤드 스파 - 올 인클루시브 여행 후기

4 out of 5
그랜드 팔라디움 발라르타 리조트 앤드 스파 - 올 인클루시브
Carretera Punta de Mita Km 11.5, Bahia de Bandearas, Punta de Mita, NAY

이용 후기

7.8

좋아요

평점 10 - 훌륭해요. 1001개 이용 후기 중 412개" "
평점 8 - 좋아요. 1001개 이용 후기 중 275개" "
평점 6 - 괜찮아요. 1001개 이용 후기 중 150개" "
평점 4 - 별로예요. 1001개 이용 후기 중 77개" "
평점 2 - 너무 별로예요. 1001개 이용 후기 중 87개" "

8.2/10

청결 상태

8.4/10

직원 및 서비스

7.8/10

편의 시설/서비스

7.8/10

숙박 시설 상태 및 시설

8.2/10

친환경

이용 후기

8/10 - 좋아요

John

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good buffet, but specialty restaurants, not so much. Service always good. Place is noisy. Loud music everywhere, no relief at pools. We heard outside music pounding past midnight, kept my daughter awake, be sure to ask for a quite room location. Beautiful setting and beaches. Staff is very friendly.
2024년 4월에 3박 숙박함
답변 제공: Ivan Vazquez 님, 2024년 4월 23일
Dear Mr. John,Thank you for choosing our Grand Palladium Vallarta Resort & Spa as the destination for your vacation trip.We appreciate that you share both positive aspects and areas for improvement observed during your stay with us. Your feedback is much appreciated by our team and we cannot thank you enough for letting us know how we can improve. This will be shared with the Managers of each area.We wish you return in a near future, please do not hesitate to contact us back.kind regards

4/10 - 별로예요

Kurtis

아이를 동반한 가족 여행, 가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태
Where to start, The ocean front is great. Nice breeze so you never got too hot. Good boogie board/body surfing. The main pool wasn’t very clean but they never are, and it was hot, not refreshing. Pool bar didn’t open until 11am. One of the bathrooms by the pool backed up and there was toilet paper and human waste on the ground for two days. The junior club doesn’t open until 3pm, should be earlier if the kids want to get out of the water and sun. We paid for an upgrade to ocean view and it was beautiful but……..6 weddings in 10 days right outside of our room on the beach, blasting loud until 11pm. With young kids it wasn’t very pleasant. They should warn you or give you a heads up. I do not recommend anywhere close to the beach or main pool for a room. The food in each a la carte was very good and the buffet has quite a variety. Watch for the very very greasy and corrupt taxi service out in front of the hotel if you go anywhere, we used an Uber to get to the airport and the taxi leader is friends with the cops and had us pulled over a few miles away and had to pay a “fee”. Our kids were terrified. The taxi leader is a taller man with a moustache and he followed us and they took a picture of our driver. Hopefully he will be ok. All in all I would not recommend this resort based off the sleepless nights and scary taxi man.
2024년 4월에 10박 숙박함
답변 제공: Ivan Vazquez 님, 2024년 4월 23일
Dear Mr. Kurtis,Thank you for choosing our Grand Palladium Vallarta Resort & Spa as the destination for your vacation trip.We appreciate that you share both positive aspects and areas for improvement observed during your stay with us. Your feedback is much appreciated by our team and we cannot thank you enough for letting us know how we can improve. This will be shared with the Managers of each area.We wish you return in a near future, please do not hesitate to contact us back.kind regards

8/10 - 좋아요

Carly

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 7박 숙박함
답변 제공: Ivan Vazquez 님, 2024년 4월 23일
Apreciable huésped,Gracias por la máxima calificación que nos ha otorgado.Fue un honor haberle servido como se merece y haber hecho de su estancia una maravillosa experiencia.Deseamos su pronto regreso para seguir creando momentos memorables.Saludos cordiales.Ivan Vazquez,Hospitality Manager.

10/10 - 훌륭해요

Percy

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This property is about 34 Kms from the airport and they do not provide bus transportation. We were a group of 6 adults and 4 children and the van cost us 2300 pesos (200 CAD) from airport to the resort. The resort is the oldest in the Palladium group and does require upgrades specially in the washrooms. They are quite dated. The cleanliness of the rooms was very good and the staff excellent. There is a buffet restaurant which is open for breakfast, lunch and dinner. The meals are good not gourmet. There are 4 A-la-carte restaurants and they are quite good, make sure you book them in advance. If the concierge informs you that you can book only one restaurant at a time ask for his supervisor and get the booking done through him. Do not waste time trying to book on their website. Be prepared to walk quite a bit as the resort is on a sprawling area. Another important thing to note is that none of the buildings have elevators hence, if you have difficulty climbing stairs ensure you book the first floor. If you want to go to downtown area be prepared to pay to pay hefty taxi charges. Most important, make sure you have medical insurance as it is extremely expensive if you have to visit a medical clinic or hospital. They have a doctor on the resort during the day. Do not fall for the Membership plan which they market aggressively. Overall we had a wonderful time at this resort, specially the kids as there was a kids club for them to enjoy.
2024년 4월에 7박 숙박함
답변 제공: Ivan Vazquez 님, 2024년 4월 22일
Dear Percy,We would like to thank you for taking the time to write us a review and for your preference. we always seek on giving the best service and exceeding our guest’s expectations by leaving wonderful holiday experiences, we are very happy to know that in your case we have achieved it and you really enjoyed your stay and the services provided by every staff member.It was lovely having you here and we are looking forward to seeing you back again anytime near soon.Kind regards,

6/10 - 괜찮아요

Jessica

아이를 동반한 가족 여행
별로예요: 직원 및 서비스
I personally had a better service at a different resort. It felt like I always had to look for stuff so that they could go ahead and bring me a drink or offer some food. It just didn’t seem very friendly the week that I went. I wish I had a better experience.
2024년 4월에 3박 숙박함
답변 제공: Ivan Vazquez 님, 2024년 4월 11일
Dear Guest,Thank you for selecting Grand Palladium Vallarta as your vacation home.I can assure you that this is not the usual service we aim to provide. At the same time, I thank you for bringing your detailed comments to my attention, which will allow me to address these details individually with each department.I hope we get the chance to welcome you again to show you the improvements we have made.Sincerely,

8/10 - 좋아요

Kirsten

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태
ALL of the staff (reception, bellboys, bartenders, servers, cooks, cleaners) went above and beyond to address our every request and need. Everyone was so friendly, helpful, and respectful, and we felt very safe and comfortable. We were not too happy with the cleanliness of the villas (floors very dirty and littered with garbage, dirty dishes and leftover food sitting on shelves outside rooms for days on end), and we noticed that leaves and trash were often not removed from areas around the pools. The grounds in some areas also looked a little rundown. The beach was amazing and we loved our bartenders at the Fizz Bar. The a la carte restaurants were attractive. Food overall was average to good, and very plentiful with lots of choices at the buffet restaurant.
2024년 4월에 7박 숙박함
답변 제공: Ivan Vazquez 님, 2024년 4월 11일
Dear Mrs. Kirsten,Thank you fro taking the time to share your experience in Grand Palladium Vallarta.We are grateful for kind words for our service, it was a honor to serve you and create memorable moments together.We wish your return in a near future to live the Palladium experience one more time.Kind regards.

10/10 - 훌륭해요

Agata

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I read all these negative reviews here and was nervous. We had a phenomenal time. The food was excellent!!! Extremely clean and I would recommend this hotel and resort should anyone be looking for an all family inclusive in Punta Mita.
2024년 4월에 1박 숙박함
답변 제공: Ivan Vazquez 님, 2024년 4월 10일
Dear Mrs. Agata,Thank you for your feedback and for taking the time to post your vacation experience.We are pleased to confirm that your stay with us has been completely satisfactory and that you have taken home a beautiful memory.We appreciate the incredible rating and are happy to have achieved our main goal, which is to turn our guests into fans.We look forward to welcoming you again for another great vacation experience.Cordially,

10/10 - 훌륭해요

RENE FERNANDO MONTES DE OCA

아이를 동반한 가족 여행
좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
La Atención en la playa fue excelente
2024년 4월에 4박 숙박함
답변 제공: Ivan Vazquez 님, 2024년 4월 9일
Apreciable Sr. Montes,Gracias por haber elegido Grand Palladium Vallarta como su destino de vacaciones.Nos sentimos felices de saber que los servicios brindados hayan cumplido con sus expectativas y con ello se haya llevado a casa un bonito recuerdo.Confiamos nos brinde pronto la oportunidad de darle nuevamente la más cordial de las bienvenidas a esta siempre su casa.Saludos cordiales.

10/10 - 훌륭해요

Grettel 님, Mission Viejo

가족 여행
좋아요: 편의 시설/서비스
Great food and customer service👏
2024년 4월에 3박 숙박함
답변 제공: Ivan Vazquez 님, 2024년 4월 8일
Dear Mrs. Grettel,Thank you for the amazing review, we are thrilled to read that you had an amazing stay.We take great pride in the service that our staff members provide, I'm glad we were able to exceed your expectations.We look forward to welcoming you back in the near future.Kind regards

8/10 - 좋아요

Alexandro

아이를 동반한 가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Las instalaciones son muy bonitas, la comida es excelente…. Pero si eres mexicano y tienes hijos no los lleves a la guardería, te los discriminan demasiado y los hacen menos. Es la única razón por la que no volvería.
2024년 4월에 2박 숙박함
답변 제공: Ivan Vazquez 님, 2024년 4월 8일
Apreciable Sr. Alexandro,Gracias por tomarse el tiempo de compartir su experiencia en Grand Palladium Vallarta.Sus comentarios son importantes para nosotros por lo que daremos seguimiento con el departamento correspondiente.Confiamos nos brinde la oportunidad de darle nuevamente la más cordial de las bienvenidas.Saludos cordiales.

10/10 - 훌륭해요

Guillermo

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This place was great! The staff were extremely FRIENDLY and NICE. The dining options were excellent and the price was very reasonable. We will return in the future!
2024년 3월에 5박 숙박함
답변 제공: Ivan Vazquez 님, 2024년 4월 4일
Dear Mr. Guillermo,We would like to thank you for taking the time to write us a review and for your preference. we always seek on giving the best service and exceeding our guest’s expectations by leaving wonderful holiday experiences, we are very happy to know that in your case we have achieved it and you really enjoyed your stay and the services provided by every staff member.It was lovely having you here and we are looking forward to seeing you back again anytime near soon.Kind regards,

10/10 - 훌륭해요

Gemma Gea

연인과의 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Restaurants were great and fairly easy to reserve. The view and scenery were great. The resort didn’t feel crowded. Loved the adult only section. Bernardo and Leonardo, in particular were amazing with their service.
2024년 3월에 6박 숙박함
답변 제공: Ivan Vazquez 님, 2024년 4월 3일
Dear guest,We would like to thank you for taking the time to write us a review and for your preference. we always seek on giving the best service and exceeding our guest’s expectations by leaving wonderful holiday experiences, we are very happy to know that in your case we have achieved it and you really enjoyed your stay and the services provided by every staff member.It was lovely having you here and we are looking forward to seeing you back again anytime near soon.Kind regards,

6/10 - 괜찮아요

Megan

가족 여행
좋아요: 청결 상태, 편의 시설/서비스
This was our second visit to the property and we likely wont return, particularly during spring break. Rental shop on water wasn't staffed effectively and we weren't able to access surf boards as we had hoped because staff were doing sailing trips. Classic issues getting pool or beach chairs after 9 a.m. (people dropping towels but not using them). Didn't appreciate the pushy sales approach for Palladium Rewards / other Palladium membership -- left a negative impression on us.
2024년 3월에 3박 숙박함
답변 제공: Ivan Vazquez 님, 2024년 4월 3일
Dear Mrs. Megan,Thank you for your feedback and for taking the time to post your vacation experience.Your feedback will be shared with the proper team, whom I'm sure will take the measures to prevent this kind in issues from happening again.If you require additional assistance, please do not hesitate to contact us back.Kind regards.Ivan Vazquez,Hospitality Manager

6/10 - 괜찮아요

Victor 님, Lake orion

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
It is barely ok for the price you paid. Buffet Food is below average. Speciality restaurants are ok but hard to get reservations. The worst of this hotel is the really bad drink selection of the all inclusive, there's no premium alcohol included, all are cheap and low quality beverages. If you want premium alcohol you need to buy it by bottle. 100 USD and up. Gym facilities are outdated and machines such as bikes and treadmills need an urgent upgrade. The positive aspect is the people working really hard all day long to make your stay pleasant. Adults bar , family pool bar and Mexican restaurant staffs are really attentive and go above and beyond. I think the real problem is the hotel chain company strategy trying to sell the brand as premium resort when clearly it is not. poor management is visible. We had 3 nights the same incident (out of 6), no clean towels available in the room. Finally, stay away of the sales guys trying to get you to the family selection area and sell the concept of time share. It is annoying to deal everyday with that.
2024년 3월에 6박 숙박함
답변 제공: Ivan Vazquez 님, 2024년 4월 2일
Dear Mr. Victor,Thank you for your feedback and for taking the time to post your vacation experience.Your feedback will be shared with the proper team, whom I'm sure will take the measures to prevent this kind in issues from happening again.If you require additional assistance, please do not hesitate to contact us back.Kind regards.

8/10 - 좋아요

Kia

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great time at a great resort. Absolutely beautiful
2024년 3월에 5박 숙박함
답변 제공: Ivan Vazquez 님, 2024년 4월 1일
Dear guest,We would like to thank you for taking the time to write us a review and for your preference. we always seek on giving the best service and exceeding our guest’s expectations by leaving wonderful holiday experiences, we are very happy to know that in your case we have achieved it and you really enjoyed your stay and the services provided by every staff member.It was lovely having you here and we are looking forward to seeing you back again anytime near soon.Kind regards,

4/10 - 별로예요

Edna Patricia

좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
2024년 3월에 2박 숙박함
답변 제공: Ivan Vazquez 님, 2024년 4월 1일
Apreciable Sra. Patricia,Gracias por haber elegido Grand Palladium Vallarta como su destino de vacaciones.Lamentamos sinceramente no haber cumplido con sus expectativas en esta ocasión, tenga la certeza que trabajamos día a día por hacer de este destino un lugar excepcional.Si hay algo que podamos hacer por usted en un futuro, estamos a sus ordenes.Saludos cordiales.

10/10 - 훌륭해요

Mauricio

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excelente atención de todo el personal!!
2024년 3월에 3박 숙박함
답변 제공: Ivan Vazquez 님, 2024년 3월 28일
Apreciable Sr. Mauricio,Gracias por haber elegido Grand Palladium Vallarta como su destino de vacaciones.Es grato saber que los servicios brindados hayan cumplido con sus expectativas y con ello se haya llevado a casa un bonito recuerdo.Confiamos nos brinde pronto la oportunidad de darle nuevamente la más cordial de las bienvenidas a esta siempre su casa.Saludos cordiales.

6/10 - 괜찮아요

George

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Property very tired - needs upgrades. Some spaces very neglected...people very nice. Butler was unable to do anything...very timid and appeared only at the beginning of our stay and came out when we were leaving...for a tip! She was invisible for all of our stay - need to upgrade this feature of the experience or just eliminate the "butler" idea. A
2024년 3월에 3박 숙박함
답변 제공: Ivan Vazquez 님, 2024년 3월 27일
Dear Mr. George,Thank you for selecting Grand Palladium Vallarta as your vacation home.I can assure you that this is not the usual service we aim to provide. At the same time, I thank you for bringing your detailed comments to my attention, which will allow me to address these details individually with each department.I hope we get the chance to welcome you again to show you the improvements we have made.Sincerely,

4/10 - 별로예요

salvador

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Mucho ruido de vecinos
2024년 3월에 3박 숙박함
답변 제공: Ivan Vazquez 님, 2024년 3월 27일
Apreciable Sr. Salvador,Gracias por haber elegido Grand Palladium Vallarta como su destino de vacaciones.Lamentamos sinceramente no haber cumplido con sus expectativas en esta ocasión, tenga la certeza que enviaremos sus observaciones a los departamentos correspondientes para un pronto seguimiento.Si hay algo que podamos hacer por ustedes en un futuro, quedamos a sus ordenes.Saludos cordiales.

6/10 - 괜찮아요

ENRIQUE 님, Treasure Island

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
No es un hotel 5 estrellas. Son 4, siendo muy optimista. NO acepten el upgrade (con costo) a otras habitaciones. No hay diferencia real. En general, OK para un fin de semana.
2024년 3월에 2박 숙박함
답변 제공: Ivan Vazquez 님, 2024년 3월 26일
Apreciable Sr. Enrique,Gracias por haber elegido Grand Palladium Vallarta como su destino de vacaciones.Lamentamos sinceramente no haber cumplido con sus expectativas en esta ocasión, tenga la certeza que enviare sus comentarios a los departamentos correspondientes para la implementacion de mejoras.Si hay algo que podamos hacer por ustedes en un futuro, estamos a sus ordenes.Saludos cordiales.

10/10 - 훌륭해요

Paul Anton

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Amazing resort, great for kids. Be cautious with booking on the app, as sometimes it doesn't work (After booking, if you don't see the "Cancel Booking" button on your reservation then it isn't a real reservation, and you need to go see guest services to actually book it). I wouldn't recommend paying extra for Family Selection as it didn't seem worth it. The FS pool was fairly basic and all the FS guests just went over to the main pool, and the beach on that side of the property was terrible - nobody was ever there (and non-FS also have access to the beach anyways).
2024년 3월에 7박 숙박함
답변 제공: Ivan Vazquez 님, 2024년 3월 26일
Dear guest,Thank you for your feedback and for taking the time to post your vacation experience.We are pleased to confirm that your stay with us has been completely satisfactory and that you have taken home a beautiful memory.We appreciate the incredible rating and are happy to have achieved our main goal, which is to turn our guests into fans.We look forward to welcoming you again for another great vacation experience.Cordially,

2/10 - 너무 별로예요

Jose Arturo

연인과의 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Since you arrive they are trying to sell you vacations, the adult pool was full of algae, rooms are not cleaned properly.
2024년 3월에 7박 숙박함
답변 제공: Ivan Vazquez 님, 2024년 3월 25일
Dear Mr. Jose Arturo,On behalf of the entire Grand Palladium team, we thank you for your visit and for the time spent evaluating our services.I can assure you that this is not the usual service we aim to provide. At the same time, I certainly understand these frustrating points of your visit.Your feedback has been verified and we apologize for not meeting your expectations in service at that time.It will be a pleasure to have a second chance to welcome you and show you that we can live up to your expectations.Cordially,

8/10 - 좋아요

Vasiliki

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I really enjoyed our stay but would remind people to use their safe at all times in this hotel. We had cash stolen from our bags in our room while at the pool for the day. It must have been someone who had access to our room as there was no signs of a break in. Made for a crummy experience in an otherwise lovely hotel and made me feel violated and apprehensive about the people working there.
2024년 3월에 7박 숙박함
답변 제공: Ivan Vazquez 님, 2024년 3월 25일
Dear guest,Thank you for sharing your experience at Grand Palladium Vallarta and contributing to the constant improvement of our service.We are pleased to confirm that your stay with us has been completely satisfactory and that you have taken home a beautiful memory.We work every day to turn customers into fans. Can't wait to welcome you back!!Cordially,

10/10 - 훌륭해요

Gayla

단체 여행, 아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
lovely tesort many dining options only complaints would be hard bed
2024년 3월에 10박 숙박함
답변 제공: Ivan Vazquez 님, 2024년 3월 25일
Dear Mrs. Gayla,Thank you for choosing Grand Palladium Vallarta as your vacaction destination.We appreciate your kind words for our service, it was a pleasure to serve and create memorable moments.We wish your return in a near future to live the experience Palladium one more time.Kind regards.

10/10 - 훌륭해요

Philippe

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 4박 숙박함
답변 제공: Ivan Vazquez 님, 2024년 3월 25일
Dear Mr. Philippe,Thank you for your excellent rating.It was a pleasure to assist you during stay and create the memorable moments together.We hoe you can visit us in a near future to live the experience Palladium one more time.Kind regards

10/10 - 훌륭해요

Alex

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
excellent food and service, beautiful villa we stayed, outstanding staff and service. Highly recommend!!
2024년 3월에 5박 숙박함
답변 제공: Ivan Vazquez 님, 2024년 4월 18일
Dear Mr. Alex,Thank you for your feedback and for taking the time to post your vacation experience.We are pleased to confirm that your stay with us has been completely satisfactory and that you have taken home a beautiful memory.We appreciate the incredible rating and are happy to have achieved our main goal, which is to turn our guests into fans.We look forward to welcoming you again for another great vacation experience.Cordially,

10/10 - 훌륭해요

Luz María

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Las instalaciones y la alberca en el mar
2024년 3월에 3박 숙박함
답변 제공: Ivan Vazquez 님, 2024년 3월 21일
Apreciable Sra. Luz Maria,Gracias por haber elegido Grand Palladium Vallarta como su destino de vacaciones.Nos sentimos felices de saber que los servicios brindados hayan cumplido con sus expectativas y con ello se haya llevado a casa un bonito recuerdo.Confiamos nos brinde pronto la oportunidad de darle nuevamente la más cordial de las bienvenidas a esta siempre su casa.Saludos cordiales.

6/10 - 괜찮아요

Karen

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 3월에 4박 숙박함
답변 제공: Ivan Vazquez 님, 2024년 3월 21일
Apreciable Sra. Karen,Gracias por haber elegido Grand Palladium Vallarta como su destino vacacional reciente.Lamentamos sinceramente no haber cumplido con sus expectativas en esta ocasión, tenga la certeza que trabajamos día a día por hacer de este destino un lugar excepcional.Deseamos nos brinde nuevamente la oportunidad de darle la más cordial de las bienvenidas.Saludos cordiales.

6/10 - 괜찮아요

Scott

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Food was very poor. Allowing wedding parties to play music at an horrendous volume until 11:00 PM is terrible. You need to monitor the volume of these events. Entertainment was mediocre. I have been to 7 other all inclusives and they all had better entertainment. I don't know how you got a 5 star rating, but I would give you a 2 star rating with the food being the biggest problem.
2024년 3월에 7박 숙박함
답변 제공: Ivan Vazquez 님, 2024년 3월 20일
Dear Mr. Scott,Thank you for taking the time to share your experience in Grand Palladium Vallarta.Your comments are important to us, the quality of the service offered does not represent us as a company, so you can be sure that we will share your suggestions with the corresponding area to improve the service.If theres anything we can do for you in a near future, please do not hesitate to contact us back.Kind regards.

10/10 - 훌륭해요

Jessica

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Loved the shows, and the beach was amazing, all staff were friendly and helpful. We only had trouble booking a reservation at the Mexican restaurant, twice our booking couldn’t be found :( , we will recommend your resort and will come back!
2024년 3월에 7박 숙박함
답변 제공: Ivan Vazquez 님, 2024년 3월 20일
Dear Mrs. Jessica,Thank you for taking the time to share your experience in Grand Palladium Vallarta.We are so happy to know, that you had a truly amazing experience with us, it was a pleasure to serve you and create a memorable moments.If theres anything else we can do for you in your next vacactions, please do not hesitate to contact us back,Kind regards.

8/10 - 좋아요

Linda

2024년 3월에 7박 숙박함
답변 제공: Ivan Vazquez 님, 2024년 3월 20일
Apreciable Sra. Linda,Gracias por haber elegido Grand Palladium Vallarta como su destino de vacaciones.Es grato saber que la calidad de servicio brindado haya cumplido con sus expectativas y con ello se haya llevado a casa un bonito recuerdo.Confiamos nos brinde pronto la oportunidad de darle nuevamente la mas cordial de las bienvenidas a esta siempre su casa.Saludos cordiales.

8/10 - 좋아요

Ryan

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
The king size bed in our room was busted! lol seriously, my side of the mattress was broken so I would constantly want to slide on to the floor. Room smelled of pet dander at first. Not the normal smell rooms take on in tropical climates. I didn’t complain because we’re had such a great time anyways. We will be back
2024년 3월에 7박 숙박함
답변 제공: Ivan Vazquez 님, 2024년 3월 16일
Dear Mr. Ryan,On behalf of the entire Grand Palladium team, we thank you for your visit and for the time spent evaluating our services.I can assure you that this is not the usual service we aim to provide. At the same time, I certainly understand these frustrating points of your visit.Your feedback has been verified and we apologize for not meeting your expectations in service at that time.It will be a pleasure to have a second chance to welcome you and show you that we can live up to your expectations.Cordially,

10/10 - 훌륭해요

Lidia

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I liked everything about this hotel.
2024년 3월에 6박 숙박함
답변 제공: Ivan Vazquez 님, 2024년 3월 16일
Dear Mrs. Lidia,We appreciate your kind words for all the service that you received, also thank you for taking the time to share your experience, it was a honor and pleasure to assist you during stay. We have just one reason, thats create memorable moments together.We wish your return in a near future to give you a wonderful welcome Kind regards.

8/10 - 좋아요

Jolene Marie

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice resort. Lots of stairs, no elevators. Beach is wonderful! Food is good!
2024년 3월에 5박 숙박함
답변 제공: Ivan Vazquez 님, 2024년 3월 16일
Dear Mrs. Marie,We would like to thank you for taking the time to write us a review and for your preference. we always seek on giving the best service and exceeding our guest’s expectations by leaving wonderful holiday experiences, we are very happy to know that in your case we have achieved it and you really enjoyed your stay and the services provided by every staff member.It was lovely having you here and we are looking forward to seeing you back again anytime near soon.Kind regards,

10/10 - 훌륭해요

Sergio

가족 여행
Nice clean hotel. Staff is super attentive and friendly. Liked the food and options. Entertainment was ok but can be better. Overall happy with the hotel
2024년 3월에 6박 숙박함
답변 제공: Ivan Vazquez 님, 2024년 3월 16일
Dear guest,We are very happy to hear from you staying at our resort and the outstanding service provided by our staff have exceeded your expectations and you have had wonderful vacation.We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories; it is delightful to see that our efforts are paying off.We hope to see you again when your travels bring you back to Mexico.Kind regards,Ivan Vazquez,Hospitality Manager.

4/10 - 별로예요

mark

연인과의 여행
I rated my stay as poor because of the food. I couldn’t eat it as everything tasted like it had been made with bad oil. Even the fresh fruit was tasteless-how do you do that !? The grounds have so many stairs you are exhausted after day three just by getting to the water. Only good thing was the staff and they were all great. But, we will not go back.
2024년 3월에 7박 숙박함
답변 제공: Ivan Vazquez 님, 2024년 3월 16일
Dear Mr. Mark,Thank you for taking the time to share your experience in Grand Palladium Vallarta.Your comments are important to us, the quality of the service offered does not represent us as a company, so you can be sure that we will share your suggestions with the corresponding area to improve the service.If theres anything we can do for you in a near future, please do not hesitate to contact us back.Kind regards.

10/10 - 훌륭해요

Norma

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excelente atención y servicio, alimentos deliciosos, me encanto mi estancia.
2024년 3월에 4박 숙박함
답변 제공: Ivan Vazquez 님, 2024년 3월 16일
Apreciable Sra. Norma,Gracias por haber elegido Grand Palladium Vallarta como su destino de vacaciones Nos sentimos felices de saber que los servicios brindados hayan cumplido con sus expectativas y con ello se hayan llevado a casa un bonito recuerdo.Confiamos nos brinde pronto la oportunidad de darle nuevamente la más cordial de las bienvenidas a esta siempre su casa.Saludos cordiales.

10/10 - 훌륭해요

Ricardo

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great restaurants, especially The Nest with the Chef Korina and Jose’s team serving us. The food always amazing and an impeccable service. The Beach Bar was also a top experience with Antonio and Alex taking good care of us with amazing cocktails!
2024년 3월에 5박 숙박함
답변 제공: Ivan Vazquez 님, 2024년 3월 16일
Dear Mr. Ricardo,We are very happy to hear from you staying at our resort and the outstanding service provided by our staff have exceeded your expectations and you have had wonderful vacation.We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories; it is delightful to see that our efforts are paying off.We hope to see you again when your travels bring you back to Mexico.Kind regards,

8/10 - 좋아요

John

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Overall a friendly and welcoming experience. The food was very good, particularly the specialty restaurants. The two pretty significant drawbacks are the need to stand in line every morning to get a reservation for the specialty restaurants or any activities (the app is useless for these things), and the extremely hard sell for the “Club”. Oh, and surfboards are no longer an included item, but must be rented for 24hrs. Still, an enjoyable getaway.
2024년 3월에 6박 숙박함
답변 제공: Ivan Vazquez 님, 2024년 3월 16일
Dear Mr. John,Thank you for taking the time to share your experience in Grand Palladium Vallarta.Your comments are important to us, the quality of the service offered does not represent us as a company, so you can be sure that we will share your suggestions with the corresponding area to improve the service.If theres anything we can do for you in a near future, please do not hesitate to contact us back.Kind regards.

8/10 - 좋아요

Beatriz

단체 여행
좋아요: 숙박 시설 상태 및 시설
Para el precio estuvo bien. El todo incluido no esta bien organizado. Las albercas son pocas para la gente.
답변 제공: Ivan Vazquez 님, 2024년 3월 13일
Apreciable Sra. Beatriz,Gracias por haberse tomado el tiempo de compartir su experiencia en Grand Palladium Vallarta.Sus comentarios son importantes para nosotros por lo que puede tener la certeza que daremos un pronto seguimiento con el departamento correspondiente.Confiamos nos brinde nuevamente la oportunidad de servirle en un futuro próximo.Saludos cordiales.

10/10 - 훌륭해요

Edgar

2024년 3월에 7박 숙박함
답변 제공: Ivan Vazquez 님, 2024년 4월 1일
Apreciable Sr. Edgar,Gracias por la excelente calificación que nos ha proporcionado, sin duda fue un honor haberle servido.Deseamos su pronto regreso para seguir creando experiencias memorables.Saludos cordiales.

10/10 - 훌륭해요

Diane

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I
2024년 3월에 3박 숙박함
답변 제공: Ivan Vazquez 님, 2024년 3월 11일
Apreciable huésped,Gracias por haber elegido Grand Palladium Vallarta como su destino de vacaciones.Nos sentimos felices de saber que los servicios brindados hayan cumplido con sus expectativas y con ello se haya llevado a casa un bonito recuerdo.Confiamos nos brinde pronto la oportunidad de darle nuevamente la más cordial de las bienvenidas a esta siempre su casa.Saludos cordiales.

6/10 - 괜찮아요

Edward

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
They made us pay twice for a room we already paid for. When we arrived they tried to give us a small room with 2 twin beds and a garden view. We booked king suite with ocean view. I even called Expedia to confirm and they in turn med called hotel said can’t guarantee a king bed but a double bed. We got a double bed alright double single twin beds!!! We had to pay additional $1,600 for the room we already paid Expedia for!!! I heard someone tell me they were also doing this at Cabo. Then the sales pitch to buy something like time share as soon as we arrived. Don’t give us a minute or a glad of water. As they walked us to our room they told us we had to be at a certain place for bkfst. Then began their 2 1/2 hour sales pitch that was only suppose to be an hour. They are also not good at losing. The want the sale or else attitude city!!! Other than that, food was mehhh. 1 five star Italian restaurant, that’s it. Other restaurants and buffet needs to step up their game. The other employees were awesome especially housekeeping, mini bar and pool bar staff.
2024년 3월에 8박 숙박함
답변 제공: Ivan Vazquez 님, 2024년 3월 11일
Dear Mr. Edward,On behalf of the entire Grand Palladium team, we thank you for your visit and for the time spent evaluating our services.I can assure you that this is not the usual service we aim to provide. At the same time, I certainly understand these frustrating points of your visit.Your feedback has been verified and we apologize for not meeting your expectations in service at that time.It will be a pleasure to have a second chance to welcome you and show you that we can live up to your expectations.Cordially,

10/10 - 훌륭해요

Miryan Garrido 님, Brownsville

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything was excellent
2024년 3월에 3박 숙박함
답변 제공: Ivan Vazquez 님, 2024년 3월 11일
Apreciable Sra. Garrido,Gracias por la máxima calificación que no ha proporcionado.Nos sentimos felices de saber que los servicios brindados hayan cumplido con sus expectativas y con ello se haya llevado a casa un bonito recuerdo.Confiamos nos brinde pronto la oportunidad de darle nuevamente la más cordial de las bienvenidas a esta siempre su casa.Saludos cordiales.Ivan VazquezHospitality Manager.

4/10 - 별로예요

Nicholas

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
They didn't advertise that only 2 restaurants per night were open. The first night there was no hot water. The refrigerator didn't work. I pulled a massive clunp of hair out ofthe jacuzzi drain while trying to fix it so we didn't have the jacuzzi tub the first 2 nights until i called expedia and then they started fixing things
2024년 3월에 7박 숙박함
답변 제공: Ivan Vazquez 님, 2024년 3월 9일
Dear guest,On behalf of the entire Grand Palladium team, we thank you for your visit and for the time spent evaluating our services.I can assure you that this is not the usual service we aim to provide. At the same time, I certainly understand these frustrating points of your visit.Your feedback has been verified and we apologize for not meeting your expectations in service at that time.It will be a pleasure to have a second chance to welcome you and show you that we can live up to your expectations.Cordially,

10/10 - 훌륭해요

Martin

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Stayed for 8 days and didn’t want to go home! This resort is a little older, which just added to its charm for us. Beautifully kept grounds, there always seemed to be somebody cleaning or landscaping. The adult infinity pool was fantastic. The bar certainly wasn’t stingy on the pours! Best beach area we have had at a resort in years, the ocean is beautiful here. We will be back for sure! Note: would be difficult to get around if you have mobility issues, lots of stairs and hills.
2024년 2월에 8박 숙박함
답변 제공: Ivan Vazquez 님, 2024년 3월 7일
Dear Mr. Martin,We appreciate your kind words for all the service that you received, also thank you for taking the time to share your experience, it was a honor and pleasure to assist you during stay. We have just one reason, thats create memorable moments together.We wish your return in a near future to give you a wonderful welcome Kind regards.

10/10 - 훌륭해요

Ximena

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Es muy agradable estar alrededor de la naturaleza. Muy lindo todo solo se nota que algunos trabajadores tienen preferencia por los americanos
2024년 3월에 2박 숙박함
답변 제공: Ivan Vazquez 님, 2024년 3월 5일
Apreciable Sra. Ximena,Gracias por haber elegido Grand Palladium Vallarta como su destino vacacional reciente.Es grato saber que parte de los servicios brindados hayan cumplido con sus expectativas y con ello se haya llevado a casa un bonito recuerdo. Tenga la certeza que daremos seguimiento a sus observaciones.Confiamos nos brinde la oportunidad de darle nuevamente la más cordial de las bienvenidas a esta su casa.Saludos cordiales.

8/10 - 좋아요

Linda 님, Niagara on the Lake

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The staff was friendly, room bars restocked, food choices, views were great. Negatuves were many stairs to beach, pools small.
2024년 2월에 7박 숙박함
답변 제공: Ivan Vazquez 님, 2024년 3월 7일
Dear Mrs. Linda,Thank you for taking the time to share your experience in Grand Palladium Vallarta.Your comments are important to us, the quality of the service offered does not represent us as a company, so you can be sure that we will share your suggestions with the corresponding area to improve the service.If theres anything we can do for you in a near future, please do not hesitate to contact us back.Kind regards.

8/10 - 좋아요

Kristen

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful property, good food. The entertainment is by far the best entertainment I have seen at a resort. The entertainment staff were very talented.
2024년 2월에 8박 숙박함
답변 제공: Ivan Vazquez 님, 2024년 3월 5일
Dear Mrs. Kristen,We would like to thank you for taking the time to write us a review and for your preference.At Grand Palladium Vallarta Resort & Spa we always seek on giving the best service and exceeding our guest’s expectations by leaving wonderful holiday experiences, we are very happy to know that in your case we have achieved it and you really enjoyed your stay and the services provided by every mentioned staff member.It was lovely having you here and we are looking forward to seeing you back again anytime near soon.Kind regards,

4/10 - 별로예요

jose

연인과의 여행
별로예요: 청결 상태, 편의 시설/서비스
Definitely not a 5 star property, The room was one of the worst on the property, I ask to change it they would not accept the change claiming there was no roooms available they claim that my room reservation wast that type of room ask for a top room I got the bottom one the first floor next to the stairs definitely the worst room in the property. I would not recommend this place to anyone
2024년 2월에 3박 숙박함
답변 제공: Ivan Vazquez 님, 2024년 2월 29일
Dear Mr. Jose,On behalf of the entire Grand Palladium team, we thank you for your visit and for the time spent evaluating our services.I can assure you that this is not the usual service we aim to provide. At the same time, I certainly understand these frustrating points of your visit.Your feedback has been verified and we apologize for not meeting your expectations in service at that time.It will be a pleasure to have a second chance to welcome you and show you that we can live up to your expectations.Cordially,