Nos es grato saber que su estancia en Iberostar Selection Playa Mita ha sido estupenda y que ha disfrutado de sus vacaciones. De igual manera, nos alegra saber que disfrutó del servicio brindado por nuestro maravilloso personal , que día a día se esfuerza para poder brindar a nuestros huéspedes una experiencia inolvidable.Deseamos darle de nuevo la bienvenida en un futuro no lejano para que, una vez más, se sienta como en casa entre nosotros.Atentamente,

Firstly we thank you for contacting us to share your concerns related to your recent holiday.We strive daily for complete customer satisfaction, and we are sorry for the impression that you have received during your time with us. We would like to emphasize that at Iberostar, service orientation and personalized attention to our customers are of the utmost importance and it is our priority to guarantee a memorable vacation for our guests. We assure you that our front desk team does everything in their hands to assist our guests with their bookings the best possible way. We thank you for sharing your experience with us and regret that it made your holiday seem less than perfect. It is important to mention that all photos and videos on our website are taken on-site by a group of photographers and updated in a certain period of time in order to provide our guests with an accurate view of our beautiful Resort. We are sorry that you had a different perception of our Resort. We certainly believe that our positive reviews are a confirmation of the efforts of our staff. Allow us to inform you that a very substantial portion of our business is repeat business. We believe that the level of repeat business that we have experienced over the years is the very best testimony to the manner in which we have cared for our guests, to their sense of comfort and safety and to their very high level of satisfaction.Although it would appear this was not the perfect fit for you, we hope you will join us again at one of our many other beautifully located Iberostar hotels for your next holiday.Best regards,

We would like to thank you for choosing Iberostar Selection Playa Mita for your holiday and for sharing your experience with us.. Allow us to explain that the temperature of the pool varies according to the outside climate. We regret that you were not able to fully enjoy our pools.Again, we thank you for choosing Iberostar Selection Playa Mita for your holiday and hope to have the pleasure of serving you again soon.Best regards,

We really appreciate you notifying us of your concerns related to your recent stay with us.Gastronomy is one of the pillars of our establishment, and we work on a daily basis to surpass ourselves. We sincerely regret that on this visit we did not please you with our gastronomic offer. We shall use your constructive critique and ideas to help us reach our goal of complete customer satisfaction.Once more, we thank you for your review and hope to see you in the future at one of our hotels.Best regards,

It has been most pleasing to read that you had such a great time in our hospitality and we want to thank you for sharing it with others. The fact that we were able to provide you with such a wonderful holiday experience is extremely satisfying and we will continue working hard to achieve this every day. We try to think of everything to provide our guests with a perfect holiday.Once more, we thank you for sharing this review of our hotel and we hope that we will be able to serve you again in the future.Best Regards,

Un huésped satisfecho es para nosotros el mejor indicador de que estamos trabajando en la buena dirección.Esperamos darle de nuevo la bienvenida en un futuro no lejano para conquistarlo, una vez más, con el estilo que nos distingue en Iberostar.Hasta muy pronto.Atentamente,

Ante todo le damos las gracias por compartir este comentario tras su estancia en Iberostar Selection Playa Mita.Nos complace saber que se ha sentido muy bien entre nosotros e, igualmente,le agradecemos por compartir sus observaciones con nosotros. Esperamos volver a saludarlo en un futuro no lejano.Atentamente,

We would like to express our appreciation on behalf of the whole team for sharing such a positive review of your stay with us.The fact that you enjoyed your holiday is for us the best confirmation that we are working in the right direction.We look forward to serving you again to repeat or even surpass this experience.Kind regards,

We thank you for taking the time to share this wonderful impression of your stay with us. It is of major importance to us that our guests appreciate our well-thought-out holiday concept. Our day to day efforts are to guarantee our guests can experience the highest levels of comfort in a really pleasant atmosphere. Again we thank you for sharing this fabulous review of Iberostar Selection Playa Mita and we hope to welcome you back again in the not too distant future.Best Regards,

Thank you for taking the time to share your impressions of your stay at Iberostar Selection Playa Mita. It has been an absolute pleasure to read your praise concerning the cuisine at our Steakhouse “La Bahía”, that you enjoyed during your stay with us. It makes us really happy to see that you noticed how important this part of our company is to us. On the other hand, regarding your comments on the service of our wait staff, we will take note of the improvement opportunities that your observations offer us. Excellence in service truly is one of our strengths and we work with enthusiasm for it to remain so. Customer orientation and a personalized service are essential to achieving maximum satisfaction among our guests and we are sad that during your stay we did not accomplish our goal with you. We will pass on your comments to the correct department for their consideration and we apologize for any inconvenience caused.We thank you once again for your opinion and we look forward to welcoming you back again. Until then, we wish you all the best.Best regards,

Ha sido un placer recibirle en Iberostar Selection Playa Mita. Gracias por este comentario sobre nuestro hotel, así como por transmitirnos sus críticas constructivas. Permítanos mencionar que la pasión por la gastronomía es uno de los pilares de nuestra compañía y nuestro equipo de chefs expertos se esfuerzan diariamente en ofrecer una rueda de menús capaz de satisfacer los paladares más exigentes. Haremos llegar sus observaciones a los departamentos correspondientes para su consideración, a sabiendas de la importancia de escuchar a nuestros huéspedes.Permítanos invitarle en el futuro a comunicarnos durante su estancia cualquier sugerencia que pueda tener pues estaremos encantados de ayudarlo en la medida de nuestras posibilidades para que sus vacaciones sean aún más agradables.Esperamos tener la oportunidad de saludarlo de nuevo en un futuro no lejano.Atentamente,

Estamos encantados de que su paso por Iberostar Selection Playa Mita haya sido tan positivo y deseamos, sinceramente, tener una nueva oportunidad de proporcionarle unos recuerdos maravillosos si nos vuelve a premiar con su visita en el futuro.Atentamente,

First of all, we want you to know that we are really happy that you had such an excellent holiday with us and thank you for sharing your experience. As we aim on a daily basis to exceed the needs and goals of our valued guests and provide them with a place of joy and total comfort, we are obviously humbled by your kind words.We would like to express our gratitude once again for your wonderful feedback and hope to have the honour of serving you again soon.Best Regards,

We would like to, first of all, thank you for your kind review of your recent holiday with us at Iberostar Selection Playa Mita. Such pleasant feedback of our hotel is, of course, a great pleasure to read and confirms for us that our daily actions are worthwhile and that we are on the right path with our numerous efforts.Likewise, we thank you for sharing your observations and we hope that we will continue to provide you with excellent holiday experiences in the future.Best Regards,

Gracias por su comentario. Lamentamos que no haya podido disfrutar plenamente de su estancia y desde aquí nos gustaría disculparnos por los posibles inconvenientes, sin embargo, esperamos que se haya llevado algunos recuerdos maravillosos de sus vacaciones con nosotros. Deseamos que haya disfrutado de un buen viaje de regreso a casa. Será un placer para nosotros tener la oportunidad de volverlo a saludar en un futuro no lejano.Atentamente,

Agradecemos su comentario tras su estancia en Iberostar Selection Playa Mita.Nuestro objetivo es que nuestros huéspedes estén totalmente satisfechos y disfruten al máximo de su estancia, por todo ello tomamos buena nota de todas sus observaciones y esperamos poder cumplir con todas sus expectativas en sus próximas vacaciones.Gracias por su tiempo. Estaremos encantados de poder darle de nuevo la bienvenida muy pronto.Atentamente,

We thank you for choosing Iberostar Selection Playa Mita as host of your recent vacations.Allow us to mention that we try to please all our guests and we believe that a pleasant and convenient surroundings are paramount to our guest's enjoyment during their stay with us and we are saddened to know that our privileged and secluded location was not of your liking.We take this opportunity to kindly suggest always asking our Public Relations department about the best options for transportation services, they will be glad to assist you. We hope to have the opportunity of welcoming you again. Sincerely,

We would like first and foremost to thank you for choosing Iberostar Selection Playa Mita for your recent holiday and also for taking the time to share your opinion. Every day is a new challenge for us based on our passion for providing our guests with an environment similar to a home away from home. Thank you for sharing this positive feedback and we hope to welcome you back again soon.Best Regards,

Muchas gracias por su comentario y por compartirlo con el resto de los viajeros.Es un placer saber que en general disfrutó de sus vacaciones en Iberostar Selection Playa Mita.Por otro lado, permítanos informarle que la temperatura de la piscina varía de acuerdo al clima exterior. En días de verano ésta es mucho más templada y en días de invierno el agua puede llegar a sentirse más fría. Lamentamos mucho que en esta ocasión no haya podido disfrutar plenamente de nuestras piscinas. Apreciamos su crítica constructiva pues nos ayuda a mejorar de forma continua y a adaptarnos a las necesidades de nuestros huéspedes y esperamos poder volver a darle la bienvenida muy pronto.Atentamente,

Nos es grato saber que su estancia en Iberostar Selection Playa Mita ha sido estupenda y que ha disfrutado de sus vacaciones. Deseamos darle de nuevo la bienvenida en un futuro no lejano para que, una vez más, se sienta como en casa entre nosotros.Atentamente,

Hemos leído encantados que ha disfrutado de sus vacaciones y así lo hemos transmitido a todos los equipos.Nos alegrará darle la bienvenida, una vez más, en un futuro esperemos que no lejano.Gracias por confiar en Iberostar.Un saludo cordial,

We are very pleased to read that you had such a pleasant time in our hospitality at Iberostar Selection Playa Mita and we want to thank you for sharing your opinion with others. Confirmation that we were able to exceed your expectations is spectacular news for us.It is also very satisfying for us that you have kept us in your fondest memories and it will be an honour to welcome you back again in the future until then we wish you all the best.Kind Regards,

Thank you for taking the time out of your day to write to us and share this review of your recent holiday at Iberostar Selection Playa Mita. We are happy to read that our fabulous Star Camp was one of the highlights of your stay. It is indeed a safe space where the little ones have the opportunity to play while they explore their creativity, learn, acquire healthy habits, and make new friends, and all these with the peace of mind that your children are safe while having a great time. On the other hand, we sincerely regret that your room did not live up to your expectations, as we do try to take care of every detail so that our guests enjoy their stay with us and we strive daily for complete customer satisfaction. We assure you that our Maintenance and Housekeeping departments follow a strict maintenance and cleaning program in order to keep our rooms in tip-top conditions.However, it is important to add that because of the climate and the location in which we are located, near the beach, sometimes humidity is unfortunately inevitable. We regret that despite our best efforts,we were unable to fulfill your wishes .Allow us to mention that excellence in service truly is one of our strengths and we work with enthusiasm for it to remain so. Customer orientation and a personalized service are essential to achieving maximum satisfaction among our guests. We will certainly relay your comments to the correct department. We thank you for bringing it to our attention.It is important to add that we are fully committed to our guestssafety and well-being. Therefore, we work very strictly according to the internal and external health & safety regulations and we only use non-hazardous and biodegradable products.Finally we would like to say that your comments are invaluable in helping us create the ideal holiday experience and we really hope you will allow us another opportunity to show you that your holiday experience can be improved.Best regards,

Gracias por este comentario sobre Iberostar Selection Playa Mita.Nos alegra que haya disfrutado su estancia con nosotros. De igual manera, nos complace saber que nuestra excelente gastronomía ha superado sus expectativas.Nuestro objetivo es que nuestros huéspedes estén totalmente satisfechos y disfruten al máximo de su estancia, por todo ello tomamos buena nota de todos sus observaciones, las cuales, nos serán de gran ayuda en nuestro día a día.Esperamos poder cumplir con todas sus expectativas en sus próximas vacaciones.Un saludo cordial,

We thank you for sharing this positive feedback after your stay at our Iberostar Selection Playa Mita. It would be an honor to serve you again and until then we wish you well.Best regards,

We are very happy to read that Iberostar Selection Playa Mita has lived up to your expectations. We look forward to serving you again to repeat or even surpass this experience.Kind Regards,

Le agradecemos por haber elegido Iberostar Selection Playa Mita en sus recientes vacaciones. Nos alegra saber que en general ha disfrutado de su estancia con nosotros.Por otro lado,permítanos informarle que la temperatura de la piscina varía de acuerdo al clima exterior. En días de verano ésta es mucho más templada y en días de invierno el agua puede llegar a sentirse más fría. Lamentamos mucho que en esta ocasión no haya podido disfrutar plenamente de nuestras piscinas. Deseamos que haya disfrutado de un buen viaje de regreso a casa y esperamos, sinceramente, tener la oportunidad de volverlo a saludar en un futuro. Atentamente,

Thank you for choosing Iberostar Selection Playa Mita for your recent holiday.Our goal is our guests’ complete satisfaction and to make them feel as relaxed and pampered as possible. We appreciate you sharing with us the aspects that you enjoyed the most. On the other hand, we regret we did not exceed your expectations entirely. For future occasions, we kindly ask you to approach our Public Relations department for anything you may need in order to make your stay more comfortable. We always look for the opportunity to primarily find a solution to any issues while our guests are in our hospitality.Again, we thank you for choosing Iberostar for your holiday and hope to have the pleasure of serving you again soon.Best regards,

Thank you so much for choosing Iberostar Selection Playa Mita as your most recent holiday destination.We are happy to hear that you had such an enjoyable stay with us.It will be a pleasure to host you once again on your upcoming vacations.Kind regards,

We are very pleased to read that you had such a pleasant time in our hospitality at Iberostar Selection Playa Mita and we want to thank you for sharing your opinion with others. Confirmation that we were able to exceed your expectations is spectacular news for us.It is also very satisfying for us that you have kept us in your fondest memories and it will be an honour to welcome you back again in the future until then we wish you all the best.Kind Regards,

Thank you for sending us your feedback, it is extremely important to us.We regret to read that we have not been able to meet your expectations regarding cleanliness and it surprises us, as we follow a strict cleaning protocol and we are characterized for our immaculate and pristine hotels, we totally agree that correct hygiene is essential to offer a comfortable stay for our guests, and we assure you that this is our goal. We will pass on your comments to the correct department and we are sorry that this made your holiday seem less than perfect.Once again, thank you for your time and effort with this review and we hope to see you again one day.Best regards,

First and foremost, we would like to thank you for choosing Iberostar Selection Playa Mita on your most recent vacation.Confirmation that we were able to provide you with such a wonderful holiday experience is extremely satisfying and we promise to continue working hard to achieve this every day. Again we thank you for sharing your comments and we hope to welcome you back again in the not too distant future.Best Regards,

We would like first and foremost to thank you for choosing us for your recent holiday and also for taking the time to share your opinion with us.Our main goal is to provide our guests with an amazing experience, and we are concerned to read that the quality of our service did not meet your expectations. Our team constantly strives to provide our guests the best experiences, hand in hand with a friendly, warm and timely service at all times.On the other hand, we regret reading about the situation you describe. We can assure you we are fully committed to our guests and to their safety and well-being. Therefore, it is important to say that we work with high standards and protocols regarding hygiene, health, sanitation, service and safety. In order to maintain these high standards our team of Chefs daily supervises that the food is prepared with the highest levels of hygiene and quality, from the moment each dish is prepared, until we deliver it to our guests.In addition to this, we have daily inspections carried out by our Quality & Hygiene department as well as by an external company. Everything is continuously inspected, from our ingredients, temperatures, water, procedures, and every tool and equipment used for food handling. We do not take your feedback lightly and we will forward them to our Food and Beverage department for their review. We reiterate the seriousness with which Iberostar Hotels & Resorts takes all matters relating to the safety of our guests and our complete commitment to their well-being. Rest assured that your feedback is truly important to us. We hope to have the opportunity to serve you once again in the near future.Best regards,