Hi Byoung Seo. It looks like there was an issue with your keys. We have replaced the entry lock on the room you stayed in so there's no issue going forward. We do hope you come stay with us again.

Dear Shante,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF PLUS+ SOUTH DEERFIELD - AMHERST. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the issue faced with the ice machine, pool being out of service and the broken door. We apologize for this issue. Management has been made aware of your feedback in an effort to address you concerns. We hope you'll return someday to see how we have addressed and improved upon the issues that you have expressed, thanks to your valuable feedback. Thank you again for posting your review. We do hope you will choose to stay with us again at Red Roof so we can have the opportunity to provide you with a better experience.Sincerely,Dannielle Red Roof Management Rediresponse Specialist

Dear Veronica,We are sorry to hear your recent experience at the RED ROOF PLUS+ SOUTH DEERFIELD - AMHERST did not meet your expectations. We are utterly disappointed to read that you encountered these distasteful situations during your recent visit. Please accept our humblest apologies as this is nowhere near the standard we strive to uphold. I have brought this to the property’s management attention in an effort to address your concern. We at Red Roof appreciate your business and truly value your feedback. Sincerely,Dannielle Red Roof Management Rediresponse Specialist

Hello Thomas, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ SOUTH DEERFIELD - AMHERST and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Dannielle Red Roof Management Rediresponse Specialist

Thank you for taking the time to write a review of your stay at the Red Roof Inn PLUS+ South Deerfield – Amherst. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. You indicated that you were unsatisfied with our hotel's upkeep, cleanliness and safety. Know that at RedRoof your feedback is appreciated and will be taken into consideration to makes changes to ensure your satisfaction. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,OnielRedRoof ManagementRediresponse Specialist

Thank you for sharing your feedback with us, Daniel. The team at the Red Roof Inn PLUS+ South Deerfield – Amherst appreciated your 3/5 rating. However, you stated that you were unable to arrive or cancel your reservation, which saddened us. Guest feedback, like yours, aids in the growth of Red Roof, so we would like to extend our thanks for your feedback. It would be our pleasure to provide you with improved stays going forward.Regards,XaoRed Roof ManagementRediResponse Specialist

Dear Chanaka,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF PLUS+ SOUTH DEERFIELD - AMHERST. At red Roof, we are disheartened to read that you were unsatisfied with the minimal toiletries provided and having no hanging space in the bathroom. These will be taken into consideration. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We would love to have another chance to provide you with a better experience the next time you're in town. Sincerely,LaTundeRed Roof ManagementRediResponse Specialist

Hello Alejandra,Your review of the Red Roof Inn PLUS+ South Deerfield – Amherst was recently brought to our attention. The team was saddened to see that we failed to provide you with a satisfactory experience. In order to understand what prompted your 2/5 score, I welcome any further information you can provide. It is through guest feedback that Red Roof is able to make improvements.Thanks again for sharing your rating. We would love to provide you with an improved stay on your next trip.Respectfully,XaoRed Roof ManagementRediResponse Specialist

Dear Gwen,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF PLUS+ SOUTH DEERFIELD - AMHERST. I am sorry to read that your key card was demagnetized but it was great that the staff was able to have it reset successfully. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,AdraineRed Roof ManagementRediresponse Specialist

Dear Russell,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ South Deerfield – Amherst and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. We hope we have the opportunity to see you again in the future. Sincerely,ChirellRed Roof ManagementRediResponse Specialist

Thank you for taking a moment to leave a review, Russell. The staff and I at the Red Roof Inn PLUS+ South Deerfield – Amherst appreciate your 5/5 score following your stay. I am happy that you appreciated our pet friendliness, the convenience of our location and our nice staff. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. Please know that we value you as our guest and appreciate your feedback.Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely,GabrielleRed Roof ManagementRediResponse Specialist

Dear Susan,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ South Deerfield – Amherst and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. We hope we have the opportunity to see you again in the future. Sincerely,ChirellRed Roof ManagementRediResponse Specialist

Dear Jenny,Thank you for taking the time to tell us about your experience at the Red Roof Inn PLUS+ South Deerfield – Amherst. I am glad to read that you were pleased with the quickness at check-in and how easy it was. At Red Roof, feedback from our guests is always welcome as we strive to continuously improve the quality of our services. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,CarlaRed Roof ManagementRediResponse Specialist

Dear Marcus, Thank you for taking the time to complete our guest survey. We appreciate your comments following your recent stay at the RED ROOF PLUS+ SOUTH DEERFIELD - AMHERST regarding the shower. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Oshane Red Roof ManagementRediResponse Specialist

Dear Marcus, Thank you for taking the time to complete our guest survey. We appreciate your comments following your recent stay at the RED ROOF PLUS+ SOUTH DEERFIELD - AMHERST regarding the friendly staff. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,Oshane Red Roof ManagementRediResponse Specialist

Dear Elizabeth, Thank you for taking the time to tell us about your experience at the RED ROOF PLUS+ SOUTH DEERFIELD - AMHERST. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the lack of cleanliness you described, the condition of the pool you mentioned along with the other concerns highlighted. I have shared your feedback with upper management to ensure your satisfaction. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Oshane Red Roof Management RediResponse Specialist

Dear Lauren, Thank you for taking the time to tell us about your experience at the RED ROOF PLUS+ SOUTH DEERFIELD - AMHERST. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the foul odor you described, the lack of cleanliness you highlighted along with the other concerns mentioned. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Oshane Red Roof Management RediResponse Specialist

Dear Jennifer,Thank you for taking the time to tell us about your experience at the RED ROOF PLUS+ SOUTH DEERFIELD - AMHERST. You indicated that the room was decent and the mattress was fine. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the encounter you described. We strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Red Roof Management

Thank you for sharing with us, Kerry. Our team at the Red Roof Inn PLUS+ South Deerfield – Amherst appreciated your 3/5 score. You also noted that we were close to the highways.On behalf of Red Roof, we would like to thank you for sharing with us. We would love to host you again in the future.With thanks,Red Roof Management

Hello Brian, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ South Deerfield – Amherst and I appreciate your 5/5 score following your stay. At Red Roof, we aim to deliver a great experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,CarlaRed Roof ManagementRediResponse Specialist

Dear Sara, Thank you for taking the time to tell us about your experience at the Red Roof Inn PLUS+ South Deerfield – Amherst. It's heartwarming to see that our amazing staff left an lastly impression during your visit by being very nice and you loved the cleanliness of our room, prompting your 3/5 score. Please accept our sincerest apologies for the less than ideal encounter you had with the keys. Feedback from our guests is always welcome and your comments will be taken into consideration as our Red Roof team strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

Hello Michael, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ SOUTH DEERFIELD - AMHERST and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

Hello Krysta, Thank you for taking the time to tell us about your experience at the Red Roof Inn PLUS+ South Deerfield – Amherst. It's heartwarming to see that our amazing staff left an lastly impression during your visit by being very friendly and accommodating, prompting your 5/5 score. However, I am disappointed that your overall experience did not meet your expectations. You indicated you were unsatisfied with the parking area not being very convenient. Please accept our sincerest apologies for the impact this had on your stay with us. It is important to know that we value your feedback and your comments will be taken into consideration as our Red Roof team strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.Very truly yours,NishayeRed Roof ManagementRediResponse Specialist

Hello Leah, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ SOUTH DEERFIELD - AMHERST and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

Thank you, Christopher, for telling us about your stay at the Red Roof Inn PLUS+ South Deerfield – Amherst. I am glad you found our location to be convenient, our rooms were comfortable and all the other kind remarks highlighted. However, please accept our apologies for the issues you highlighted. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Nevertheless, your feedback is important to Red Roof and will be taken into consideration to make changes to improve our customer experience.Please know that we value you as our guest and appreciate your business. Thank you again for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely, OliviaRed Roof Management RediResponse Specialist

Dear Jeffrey,We appreciate you taking your time to share your honest feedback here at the Red Roof Inn PLUS+ South Deerfield – Amherst. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. It is our primary aim to give you a five-star experience, and it is disheartening to hear that this is not the impression we left you with. At Red Roof, we continually work to improve our hotel, so I really appreciate you providing us with your feedback. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,CarlaRed Roof ManagementRediResponse Specialist

Thank you, JaeMi, for being our guest at the Red Roof PLUS+ South Deerfield – Amherst. We value you as our guest and welcome your 3/5 rating. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist

Hello Nicole, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ South Deerfield – Amherst and I thank you for your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely, CarlaRed Roof ManagementRediResponse Specialist

Hello Michelle, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ South Deerfield – Amherst and I appreciate your 5/5 score following your stay. At Red Roof, we aim to deliver a great experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, CarlaRed Roof ManagementRediResponse Specialist

Hello Nicholas, Thank you for taking a moment to complete our survey. At the Red Roof Inn PLUS+ South Deerfield – Amherst we strive to provide guests with all the comforts of home, so I am disappointed to see your 2/10 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely, CarlaRed Roof ManagementRediResponse Specialist

Dear Robert,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF PLUS+ SOUTH DEERFIELD - AMHERST. It is rewarding to read that you always stay at our hotel. I am happy that your premium room was large and very comfortable. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,AdraineRed Roof ManagementRediresponse Specialist

Dear Marc, Thank you for taking the time to complete our guest survey. We appreciate your comments following your recent stay at the RED ROOF PLUS+ SOUTH DEERFIELD - AMHERST regarding the location, good check in, cleanliness comfy beds and convenience. I do apologize for issue highlighted with the towel hook and heater that hindered your stay. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Red Roof Management

Hello Logan, The staff at the Red Roof Inn PLUS+ South Deerfield – Amherst and I appreciate your 3/5 score following your stay. In the future, please consider adding more comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist

Hello Christie, Thank you for taking the time to tell us about your stay at the Red Roof Inn PLUS+ South Deerfield – Amherst. I am glad you found our hotel to be clean and affordable, despite the minor issues you encountered regarding the room key and the long wait at check in. Please accept our sincerest apologies for any inconvenience this may have caused. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Feedback from our guests are always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you for sharing your review and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,OliviaRed Roof Management RediResponse Specialist

Hello Samantha,Your review of the Red Roof Inn PLUS+ South Deerfield – Amherst was recently brought to our attention. The team was saddened to see that we failed to provide you with a satisfactory experience. In order to understand what prompted your 4/10 score, I welcome any further information you can provide. It is through guest feedback that Red Roof is able to make improvements.Thanks again for sharing your rating. We would love to provide you with an improved stay on your next trip.Respectfully,Red Roof Management

Hello Kayla, The staff at the Red Roof Inn PLUS+ South Deerfield – Amherst and I appreciate your 5/5 score following your stay. Our goal is to provide a clean and comfortable stay for all our guests, so in the future, please consider adding more comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist

Dear Stephen,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ South Deerfield – Amherst and I are saddened to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit Red Roof again on your next trip!Sincerely,ChirellRediResponse Specialist

Hello Meagan, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ South Deerfield – Amherst and I appreciate your 10/10 score following your stay. At Red Roof, we aim to deliver a great experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, CarlaRed Roof ManagementRediResponse Specialist

Dear Valued Guest,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ South Deerfield – Amherst and I appreciate your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit Red Roof again on your next trip!Sincerely,ChirellRediResponse Specialist

Hello Kayla, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ SOUTH DEERFIELD - AMHERST and I appreciate your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

Dear Linda,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF PLUS+ SOUTH DEERFIELD - AMHERST. We value you as our guest and welcome your 4/5 score. At Red Roof it's good to read that the beds were quite comfortable. However, regarding your comment of the issues you had with the door keys and the toilet seat, these will be taken into consideration to improve the quality of stay with us. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist

Hello Sebastien, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ SOUTH DEERFIELD - AMHERST and I appreciate your 4/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

Dear Nicole,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn PLUS+ South Deerfield – Amherst. I am glad to read that you were pleased with the friendliness of the staff and the cleanliness of the room. However, it seemed your stay fell short of your expectation due to the situation you described regarding the attention to detail and that the broken shower bracket. I will be sharing your feedback with management to ensure that your concerns are addressed. At Red Roof, we continually work to improve our hotel, so I really appreciate you providing us with your feedback. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,CarlaRed Roof ManagementRediResponse Specialist

Dear Josiah,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF PLUS+ SOUTH DEERFIELD - AMHERST. We sincerely appreciate your comments and are happy to see you had a great experience with us, resulting in a 4/5 score. In the future, please consider adding additional comments of your stay to your survey to let us know what we’re doing well and where we can improve.Please know that we value you as our guest and appreciate your business. We hope to continue to provide great experiences for you at Red Roof.Sincerely,Red Roof Management

Hello Kathleen,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn. We are disappointed to see your 2/5 score and to know that you had issues with your reservation. This is not usually an experience our guests have with us and not the standard Red Roof strives to uphold. I appreciate you making us aware of this issue however. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thank you again. We wish you the best in your future travels.Very truly yours,Red Roof Management

Hello Katie, Thank you for taking the time to leave a review. I appreciate your comments regarding your recent stay at the RED ROOF PLUS+ SOUTH DEERFIELD - AMHERST. It’s great to see you enjoyed your stay, resulting in a 10/10 score. At Red Roof, we aim to deliver enjoyable experiences for all our guest and we’re proud to have achieve that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Comments like yours, is always an encouragement to all of our staff as we aim to continuously improve the quality of our services to enhance our guest experiences. Thank you again for sharing your review and we can’t wait to see you under our roof soon. Sincerely, Red Roof Management

Hello Luke,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn. We are disappointed to see your 1/5 score and to know that this is the impression you left with of our Red Roof Inn PLUS+ South Deerfield – Amherst. Issues you've described with receiving poor customer service and your room not meeting your expectations are not usually an experience our guests have with us. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thank you again. We wish you the best in your future travels.Sincerely,Red Roof Management