외관

베이몬트 바이 윈덤 사우스 헤이븐 여행 후기

2.5 out of 5
베이몬트 바이 윈덤 사우스 헤이븐
1555 Phoenix Rd, I-196 Exit 20, South Haven, MI

이용 후기

7.4

좋아요

평점 10 - 훌륭해요. 1001개 이용 후기 중 272개" "
평점 8 - 좋아요. 1001개 이용 후기 중 355개" "
평점 6 - 괜찮아요. 1001개 이용 후기 중 212개" "
평점 4 - 별로예요. 1001개 이용 후기 중 105개" "
평점 2 - 너무 별로예요. 1001개 이용 후기 중 57개" "

7.8/10

청결 상태

8.2/10

직원 및 서비스

7.0/10

편의 시설/서비스

7.0/10

숙박 시설 상태 및 시설

7.4/10

친환경

이용 후기

10/10 - 훌륭해요

Hoijung

연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very good
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 14일
Hello Hoijung,Thank you for sharing your positive feedback! We are thrilled to hear that you had a pleasant stay with us. Our team takes pride in delivering excellent service and ensuring our guests' satisfaction. We hope to have the opportunity to welcome you back again in the future.

10/10 - 훌륭해요

Janice

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The motel was being remodeled so not as neat as it usually would be, but was clean. The pool and hot tub were wonderful. The bathroom was cramped. There was just a chair for the desk, not one for comfortable sitting.
2024년 3월에 4박 숙박함

8/10 - 좋아요

Marci 님, Lincoln

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 21일
Hello Marci, Thank you for taking the time to complete our survey! We want you to know that your feedback and rating of our hotel is of utmost importance to us. We would appreciate it if you could kindly reach out to us directly with any specific feedback you may have, so that we may address your concerns accordingly. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

2/10 - 너무 별로예요

Thomas

2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 1일
Hello Thomas, We're sorry to hear that you didn't have a positive experience during your stay. We would appreciate it if you could contact our team directly so we can address any issues you may have encountered. We value all guest feedback and strive to provide the best experience possible.

10/10 - 훌륭해요

Inoctium

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 19일
Hello Inoctium,Thank you for choosing our hotel for your recent stay! We're delighted to hear that you had a wonderful experience with us. We hope to welcome you back again soon!

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The people at the front desk were so friendly!! Little get away for me and my fiancé for a two year anniversary it was the best!!!
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 16일
Dear Guest,Thank you for choosing our hotel to celebrate your two year anniversary! We're delighted to hear that our friendly front desk staff made your stay memorable. It's always our goal to provide exceptional service to our guests. We hope to welcome you back for future special occasions.

8/10 - 좋아요

Derrick

좋아요: 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 16일
Hello Derrick,Thank you for taking the time to share your feedback with us. We're glad to hear that you had a positive overall experience during your stay. Should you have any further comments or concerns, we encourage you to reach out to our management team directly. We appreciate your patronage and hope to welcome you back in the future!

10/10 - 훌륭해요

susan

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We always stay here when we travel to South haven to visit our family. It has always been a nice stay.
2023년 11월에 3박 숙박함
답변 제공: Manager 님, 2023년 11월 9일
Hello susan,Thank you for choosing our hotel as your preferred accommodation during your visits to South Haven. We are delighted to hear that you have consistently enjoyed your stays with us. Should you have any specific feedback or requests for future visits, please don't hesitate to let us know. We look forward to welcoming you back on your next trip.

10/10 - 훌륭해요

KatieyClare

2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 25일
Hello KatieyClare,We appreciate your perfect rating! We are delighted to hear that you had a wonderful experience during your stay. Should you have any further feedback or suggestions, please feel free to reach out to us. We hope to welcome you back again soon!

6/10 - 괜찮아요

christine

좋아요: 청결 상태, 직원 및 서비스
The elevator didn’t work well and the lick on the room i was staying in wouldn't lock without working it but I got what i paid for . . .
2023년 10월에 3박 숙박함
답변 제공: Manager 님, 2023년 11월 5일
Hello christine,Thank you for sharing your feedback regarding your recent stay with us. We apologize for any inconvenience caused by the elevator and the issue with the room lock. We appreciate your understanding that the stay aligned with the price you paid. We value your feedback and will use it to improve our services.

10/10 - 훌륭해요

Jenny

2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 21일
Hello Jenny,Thank you for taking the time to share your positive review of our hotel! We're delighted to hear that you had an enjoyable experience during your stay with us. Your feedback is greatly appreciated, and we hope to welcome you back in the future for another fantastic stay.

8/10 - 좋아요

willard

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 5박 숙박함
답변 제공: Manager 님, 2023년 10월 30일
Hello willard,Thank you for sharing your feedback with us. We appreciate your positive rating and value your opinion. If there is anything specific you would like to mention about your stay, kindly reach out to our management team who will be glad to assist you further.

10/10 - 훌륭해요

Richard and Sadie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Quiet, relaxing, comfortable stay
I only stayed at South Haven for the night. It was very comfortable and it was fun. I would definitely be staying there again. Thank you!
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 29일
Hello Richard and Sadie,We're thrilled to hear that you had a comfortable and fun stay at South Haven! We would be happy to welcome you back in the future. Thank you for your kind words!

8/10 - 좋아요

Kevin

2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 28일
Hello Kevin,Thank you for your highly rated review! We're thrilled to have exceeded your expectations during your stay. We hope to welcome you back soon!

6/10 - 괜찮아요

Rolando

단체 여행, 가족 여행
Good place to stay one or two nights
2023년 10월에 2박 숙박함
답변 제공: Manager 님, 2023년 10월 25일
Hello Rolando, Thank you for your positive feedback! We're glad you enjoyed your stay with us. We hope to welcome you back another time.

8/10 - 좋아요

John

가족 여행
좋아요: 직원 및 서비스, 객실의 편안함
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Staff was nice, but probably won't book again.
I know it's location is in a summer vacation town, but it wasn't worth $140/night. The elevator was questionable as to it's functionality and safety, lots of door dings and scrapes along the walls, missing paint, the desk chair in room 222 leaned back as if it was a broken recliner.
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 25일
Hello John, Thank you for your feedback. We apologize for any inconvenience you experienced during your stay and appreciate you bringing these issues to our attention. We will address them promptly to ensure a better experience for future guests.

6/10 - 괜찮아요

david

가족 여행
좋아요: 숙박 시설 상태 및 시설
Would have a been a ice night except for the barking door at 3 in the Mai ring that probably woke up entire 3rd floor
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 1일
Hello david, Thank you for sharing your experience with us. We apologize for any inconvenience caused by the noise disturbance during your stay. We strive to maintain a peaceful environment for our guests and will address this matter with our team to prevent future occurrences. We appreciate your feedback and hope to have the opportunity to welcome you back for a more restful experience in the future.

6/10 - 괜찮아요

Bryanna

연인과의 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property needs a lot of updating. Smelled like smoke.
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 25일
Hello Bryanna, We apologize for any inconvenience caused. We appreciate your feedback and will work towards addressing the issues mentioned. Thank you for bringing this to our attention.

6/10 - 괜찮아요

David

가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Bad elevator, area around grounds filled with trash.
2023년 10월에 5박 숙박함
답변 제공: Manager 님, 2023년 10월 22일
Hello David,We apologize for the inconvenience caused by the elevator and the cleanliness issues around the premises. Your feedback has been noted and will be addressed promptly. Thank you for bringing this to our attention.

8/10 - 좋아요

Lauren

연인과의 여행
별로예요: 청결 상태
Found random hairs, as if the room had not been properly cleaned before our stay. Curtain was torn.
2023년 10월에 2박 숙박함
답변 제공: Manager 님, 2023년 10월 21일
Hello Lauren,We apologize for the inconvenience caused during your stay. Please rest assured that we will investigate the cleanliness and maintenance issues in order to improve our services. Thank you for bringing this to our attention.

6/10 - 괜찮아요

Kristen

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Noisy room next door. Mold ,black around bottom of shower. Needs a good cleaning .
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 19일
Hello Kristen, We apologize for the inconveniences you experienced during your stay. Your feedback is valuable to us, and we will address these issues promptly. Thank you for bringing them to our attention.

4/10 - 별로예요

Emily

2023년 10월에 2박 숙박함
답변 제공: Manager 님, 2023년 11월 9일
Hello Emily, Thank you for taking the time to share your feedback. We're sorry to hear that your stay did not meet your expectations. We appreciate your input and will take it into consideration for future improvements. We recommend reaching out to our management team directly regarding any concerns you may have. We hope to have the opportunity to serve you better in the future.

8/10 - 좋아요

Joseph

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean, quiet, good value
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 19일
Hello Joseph,Thank you for your positive feedback! We're delighted to hear that you found our hotel clean, quiet, and a good value. We strive to provide a comfortable experience for all our guests. We hope to welcome you back soon!

6/10 - 괜찮아요

Mike

좋아요: 청결 상태
Not worth paying $180
I would say this hotel is at best $100/night. I paid $180. The walls are paper thin as I could hear the neighbors discussions as they were speaking to each other in normal tone. There was a musty smell in the room and front desk area was filthy. The breakfast was simple… no hot foods. The hotel is definitely showing its age. Only thing going for this hotel is the location.
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 14일
Hello Mike,Thank you for sharing your feedback. We apologize for any inconvenience caused during your stay. We appreciate your comments and will pass them along to our team for further improvement. We hope to have the chance to better serve you in the future.

2/10 - 너무 별로예요

Christine

가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very aged, pool small elevator had major issues, staff was not personal nor cared about customer service. phone kept ringing off the hook even when picked up. Reservation made in July and noted a pet. Checked in October & checked we have a pet, clerk put us on 2nd floor. Got in room, unpacked, completely naked to change clothes & they came to our room and said that we had o move to first floor because we have a pet. We refuse to move sin e we had to be at a event in 45 minutes, & their fault for assigning us a Wrong room. Web said they had a bar...not. Just horrible.
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 14일
Hello Christine,We sincerely apologize for the inconveniences you experienced during your stay. We are very sorry for the mix-up with your pet-friendly room and the confusion caused by our staff. We will make sure to address these issues and improve our services.

8/10 - 좋아요

Gary

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 14일
Hello Gary,Thank you for your feedback. We appreciate your generous rating and are delighted to have provided you with a great experience. We look forward to welcoming you again soon.

10/10 - 훌륭해요

Theresa

좋아요: 청결 상태, 직원 및 서비스
They are working on the outside of the building. It was is good stay for the price
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 14일
Hi Theresa,Thank you for sharing the wonderful rating about your experience here with us. We are happy to see your stay was pleasant amidst the remodelling. We hope to have the pleasure of hosting you again soon.

10/10 - 훌륭해요

Jonathon

좋아요: 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 13일
Hello Jonathon,We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area.

8/10 - 좋아요

Tamara

가족 여행
좋아요: 직원 및 서비스, 객실의 편안함
The elevator, hallways, pool, and hot tub need a lot of real scrubbing and cleaning. Service was wonderful in the breakfast area though! Thank you!
2023년 10월에 3박 숙박함
답변 제공: Manager 님, 2023년 10월 11일
Hi Tamara,I’m sorry the cleanliness of your bathroom was not up to our high standards; I have taken note. I appreciate you sharing your sincere review with us and other travelers; this allows us to improve future stays. Our team strives to be your hotel of choice when in the area.

4/10 - 별로예요

실제 이용하신 고객

별로예요: 직원 및 서비스
Room wasn’t bad at all. But the service was bad and very rude.
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 11일
Dear Guest,I sincerely apologize for the conditions of the hotel. We are currently working on fixing these issues. We appreciate your feedback and hope you give us another chance to turn this experience around. Thank you for staying with us and have a great day.

6/10 - 괜찮아요

Paul

반려동물 동반 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Had a pet room, and there was a strong odor in the room that persisted both days I stayed, I assume from the carpet. Beds and floors seemed clean.
2023년 10월에 2박 숙박함
답변 제공: Manager 님, 2023년 10월 11일
Hello Paul,Providing the highest level of hospitality is our number one priority and I sincerely apologize for falling short of meeting your expectations. Your feedback is greatly appreciated, and we hope to better serve you on a return visit.

10/10 - 훌륭해요

Denis

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 11일
Hello Denis,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

10/10 - 훌륭해요

Vincent

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very accommodating for our family
2023년 10월에 2박 숙박함
답변 제공: Manager 님, 2023년 10월 10일
Hello Vincent,We appreciate the time you have taken to give your feedback on your recent experience, especially with regards to our hotel. I hope you will return to enjoy a memorable and exceptional experience.

4/10 - 별로예요

Amanda 님, McCordsville

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
When your property is under renovation you should probably let people know that. Also, when doing so, workers should not be banging around at 6:00 am. There is no parking for your guests when you allow workers to use the spaces for their own vehicles and equipment.
2023년 10월에 2박 숙박함
답변 제공: Manager 님, 2023년 10월 9일
Hello Amanda,I am very sorry to hear that you experienced such an unusual circumstance and inconvenience during your most recent stay with us. We would like you to know that guest satisfaction is of extreme importance to us and your feedback has been forwarded to management. We truly thank you again for sharing your feedback and for your valuable business.

2/10 - 너무 별로예요

Estevan

2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 10일
Hello Estevan, We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

10/10 - 훌륭해요

Orhan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 7일
Hello Orhan,We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

6/10 - 괜찮아요

Jimmy

좋아요: 직원 및 서비스
Uncomfortable bed, noise and vibration from people walking in hall
2023년 9월에 3박 숙박함
답변 제공: Manager 님, 2023년 10월 5일
Hello Jimmy ,Hello Jimmy, Your feedback will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional guest experience. Thank you for sharing with us about our bed. We hope you will return so that we can provide you an even superior experience.

8/10 - 좋아요

Betty

좋아요: 직원 및 서비스
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 1일
Hello Betty,We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.

10/10 - 훌륭해요

Sandra

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice place to stay
2023년 9월에 4박 숙박함
답변 제공: Manager 님, 2023년 9월 30일
Hello Sandra,We appreciate the comments, especially with regards to your opinion of our hotel. We hope you will return so that we can provide you an even superior experience.

10/10 - 훌륭해요

Michelle

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Staff friendly and efficient. Clean and great breakfast.
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 26일
Hello Michelle,We appreciate that you've taken the time to share with us regarding our staff and also our breakfast. Guest comments such as yours help us to continuously improve. Thank you for your business.

8/10 - 좋아요

Heather

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Had a king suite. There’s a huge jacuzzi in the room, by the way. King suite had two rooms with a door, which was nice. The second, smaller room was a sitting area with sofabed and kitchen area. There are stairs up to the suite floor section. Elevator doesn’t go all the way up. A lot of light comes in from the hallway from all around the door. Second night, we rigged up a blanket with tape to get some darkness. Overall, decent stay and good experience.
2023년 9월에 2박 숙박함
답변 제공: Manager 님, 2023년 9월 23일
Hello Heather,We appreciate that you've taken the time to share with us regarding our elevator and your comments about our area. We hope to see you again and that you will be truly impressed with our continued improvements.

8/10 - 좋아요

Ann Marie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Clean and convenient
2023년 8월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 23일
Hi Ann Marie,Thank you for taking the time to complete our guest satisfaction survey and for rating our hotel so highly! I am so glad that you found our hotel to be clean and convenient and that you enjoyed the accommodations and friendly hospitality that we strive to show to each guest, during every stay. We are glad you had a great time with us, and we look forward to serving you again.

8/10 - 좋아요

Rahul

단체 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great property, stayed just for the night. The breakfast spread could do better.
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 22일
Hi Rahul,It is wonderful to hear that you enjoyed your stay and that you have rated our hospitality and accommodations so highly. I am happy to know we have met your expectations with our friendly services and the cleanliness of our guest rooms. It means a lot to receive your feedback regarding our breakfast services and apologize this was not up to your preferences. We hope to impress you during another visit with every level of service.

8/10 - 좋아요

Raeanne

2023년 9월에 2박 숙박함
답변 제공: Manager 님, 2023년 9월 23일
Hello Raeanne,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

8/10 - 좋아요

Patricia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Comfortable! We stayed one night to visit South Haven, MI and chose this hotel because of the price and convenience to the beach. It was an easy drive to the beach
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 21일
Hi Patricia,We appreciate your sharing how we met your expectations with our friendly services, and to know the clean accommodations and convenient location also worked well for you. We are thrilled your experience was so pleasant and we hope to serve you again the next time your travel plans bring you back to the area.

10/10 - 훌륭해요

Daphne

2023년 9월에 3박 숙박함
답변 제공: Manager 님, 2023년 9월 21일
Hello Daphne,It was our privilege to earn your business and we hope to host you again on your next trip.

8/10 - 좋아요

Valerie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 3박 숙박함
답변 제공: Manager 님, 2023년 9월 19일
Hello Valerie,We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

10/10 - 훌륭해요

Bonnie

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 5박 숙박함
답변 제공: Manager 님, 2023년 9월 17일
Hello Bonnie,Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

8/10 - 좋아요

Dan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room was clean and amply supplied. Breakfast was adequate. No hot food prepared but you could make your own waffle.
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 14일
Hello Dan,We are always striving to improve our offerings and that is why your input is so important. Thank you for sharing your experience and comments pertaining to our breakfast and room. We hope to someday have another opportunity to host your stay.

10/10 - 훌륭해요

JENEVIEL

2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 14일
Hello JENEVIEL,We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.