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사우스 파드레 아일랜드 로지 여행 후기

2 out of 5
사우스 파드레 아일랜드 로지
3913 Padre Blvd, Padre & Oleander Street, South Padre Island, TX

이용 후기

5.4
평점 10 - 훌륭해요. 650개 이용 후기 중 117개" "
평점 8 - 좋아요. 650개 이용 후기 중 93개" "
평점 6 - 괜찮아요. 650개 이용 후기 중 101개" "
평점 4 - 별로예요. 650개 이용 후기 중 110개" "
평점 2 - 너무 별로예요. 650개 이용 후기 중 229개" "

5.6/10

청결 상태

6.2/10

직원 및 서비스

5.6/10

편의 시설/서비스

5.2/10

숙박 시설 상태 및 시설

7.6/10

친환경

이용 후기

4/10 - 별로예요

HERIBERTO

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Los cuartos estaban manchadas las paredes sucias, el baño muy deteriorado
2024년 3월에 1박 숙박함

2/10 - 너무 별로예요

Bernie

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very dirty and smelt like mold in the bathroom there was a yellow liquid stain and blood stain on my sheets and they never came to change the sheets even though they said they would. No service in the hotel sometimes and the wifi doesn’t work. Floors stained our feet black as soon as we walked in.
2024년 3월에 3박 숙박함

10/10 - 훌륭해요

Reagan

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Loved it here! The stuff was friendly and the location is perfect. It’s a good place to meet new people, perfect for spring break!!

2/10 - 너무 별로예요

John

별로예요: 청결 상태, 숙박 시설 상태 및 시설
The floor was really disgusting, had some sort of sticky, blackish, grainy surface. The noise was off the chart, rap music blaring until 5AM, people shouting on the balconies all night.
2024년 3월에 2박 숙박함

10/10 - 훌륭해요

Samantha

단체 여행, 연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Me gusto mucho la verdad, solo me saco de onda sobre el charge de 2 personas y el depósito de 100, pero todo bien muchas gracias :D !

10/10 - 훌륭해요

Sally 님, Rio Grande City

가족 여행
좋아요: 편의 시설/서비스
It was great.
2024년 2월에 1박 숙박함

6/10 - 괜찮아요

Roberto

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Hot tub was not working ( that was the only reason I chose the hotel)?
2024년 2월에 2박 숙박함

10/10 - 훌륭해요

David W

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함

10/10 - 훌륭해요

Jesús Iván

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Buen servicio
2024년 2월에 1박 숙박함

6/10 - 괜찮아요

Rufino

좋아요: 청결 상태, 직원 및 서비스
Económico y bien para pasar una noche, bien ubicado solo instalaciones algo descuidada pero limpio
2024년 2월에 1박 숙박함

10/10 - 훌륭해요

Deanna 님, Little Chute

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Th Staff was very much helpful and very kind and respectful, definitely helped us out with our questions! I am very grateful for the support and I will continue to stay there again!! There’s remolding in progress and but the cleanliness of it overall was good 👍👌💯
2024년 2월에 5박 숙박함

10/10 - 훌륭해요

Nicole

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was very nice
2024년 2월에 1박 숙박함

10/10 - 훌륭해요

Amber

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Like the privacy of the property.
2024년 2월에 2박 숙박함

6/10 - 괜찮아요

Edith

2024년 2월에 3박 숙박함

10/10 - 훌륭해요

erika

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함

8/10 - 좋아요

Gary

2024년 1월에 1박 숙박함

10/10 - 훌륭해요

Gary

2024년 1월에 1박 숙박함

10/10 - 훌륭해요

cositas del chiki

2024년 1월에 1박 숙박함

10/10 - 훌륭해요

Jaime

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
El personal exelente
2023년 12월에 6박 숙박함

10/10 - 훌륭해요

Gerino

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Everything was very good
2023년 12월에 3박 숙박함

2/10 - 너무 별로예요

Hector

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Adrian

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Limpieza
2023년 11월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
I was pleased with the hotel and staff.
2023년 11월에 2박 숙박함
답변 제공: Customer care team 님, 2023년 11월 19일
Dear Customer,Thank you for your kind words! We're delighted to hear that you had a positive experience with our hotel and staff. Your satisfaction is our priority, and we look forward to welcoming you again.Best regards,South Padre Island Lodge,Customer Care Team

4/10 - 별로예요

Julio

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
Bed it was like a water bed😡
2023년 10월에 1박 숙박함
답변 제공: Customer care team 님, 2023년 11월 19일
Dear Customer,We apologize for the discomfort you experienced with the bed. Your feedback is important, and we'll investigate the matter to ensure a more comfortable stay for our guests. Thank you for bringing this to our attention.Best regards,Customer care Team

8/10 - 좋아요

TRAVION

가족 여행
좋아요: 직원 및 서비스
2023년 10월에 3박 숙박함

6/10 - 괜찮아요

Leslie Michelle

연인과의 여행
좋아요: 편의 시설/서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Al momento del check in tuve un inconveniente ya que me comento la asistente del gerente Sra. Yolanda que no estaba mi reservación que marcará expedia para que solucionará, me corrió del lobby y luego cuando hablaron con ella dos agentes de expedia aparecio la reserva, magicamente en mi correo estaba la confirmación y extrañamente la encuenta de como habia estado el check in, tardaron 40 min en solucionarme, la habitacion tenia mal olor, el baño tiene manchas extrañas, en la cama habia cabellos, los blancos estaban manchados, al dia siguiente nos trato muy bien otra señorita que trabaja en la recepción, me marco para saber que habia pasado y se disculpo por la mala experiencia de la noche anterior. Al igual que al check out aunque no hablaba español me apoyo con algunas dudas que no habia aclarado como la copia que te piden de la Tarjeta de credito y me dijo que estaba segura esa copia que no habria problemas, las dos personas que me atendieron en la mañana de los dos dias fueron super amables, menos la Sra.Yolanda.
2023년 10월에 2박 숙박함
답변 제공: Front desk 님, 2023년 10월 22일
Lamentamos mucho los inconvenientes experimentados durante su estancia y el proceso de check-in con la Sra. Yolanda. Apreciamos sus comentarios y estamos contentos de que el servicio mejorara en su segundo día gracias a la amabilidad de otros miembros del personal. Esperamos que considere darnos otra oportunidad en el futuro.

6/10 - 괜찮아요

Christian

좋아요: 직원 및 서비스
별로예요: 청결 상태
I like the cleanliness
2023년 9월에 2박 숙박함
답변 제공: Customer care team 님, 2023년 11월 19일
Dear Customer,Thank you for appreciating our commitment to cleanliness. Your satisfaction is our priority, and we look forward to maintaining the high standards that enhance your experience with us.Best regards,Customer care Team

10/10 - 훌륭해요

CARLOS 님, MISSION

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
price
2023년 9월에 1박 숙박함
답변 제공: Customer care team 님, 2023년 11월 19일
Dear Customer,Thank you for your feedback regarding pricing. We appreciate your input and are committed to providing value for your money. If you have any specific concerns, please feel free to share, and we'll address them promptly.Best regards,Customer care Team

2/10 - 너무 별로예요

Brooke

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Awful
Probably one of the most disgusting rooms I’ve ever stayed in. Found multiple cockroaches. Mold was all in the bathroom. I wore my shoes all in that room even in the shower. They said pool closes at 11 but there was a huge group of people still down there making noise until 4 am. Would not recommend this place at all. I would have rather had a tent on the beach in sand.
2023년 9월에 1박 숙박함
답변 제공: Customer Service Department 님, 2023년 9월 23일
Dear Guest,We're truly sorry for the extremely disappointing experience you had during your stay. Your feedback is deeply concerning, and we take it seriously.We sincerely apologize for the cleanliness issues you encountered, including the presence of cockroaches and mold in the bathroom. This falls far below our standards, and we're committed to addressing it immediately.Regarding the noise disturbance and pool hours, we understand your frustration. However, as hotel management all we can do is ask the guests to be more discrete and respect the neighboring guests.Your feedback is invaluable, and we hope you might reconsider giving us another opportunity to provide you with a vastly improved experience in the future.Best regards,South Padre Island Lodge,Customer Service department.

2/10 - 너무 별로예요

Jose

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Room 301 is a suite and is leaking pretty heavy from the roof
2023년 9월에 1박 숙박함
답변 제공: Customer Service Department 님, 2023년 9월 23일
Dear Guest,We sincerely apologize for the inconvenience you experienced in the suite 300. Your feedback is crucial, and we take this matter seriously.Our maintenance team has already investigated and addressed the roof leak issue to prevent any further problems in the future.We appreciate your patience, and we're committed to ensuring a more comfortable stay for you in the future. Please don't hesitate to reach out if you have any further concerns.Best regards,South Padre Island Lodge,Customer Service Department.

8/10 - 좋아요

ANGELICA GUADALUPE

연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
El servicio del personal excelente, el cuarto en buenas condiciones, la limpieza también fue buena, lo único malo que tuvimos fue que la llave se descargaba a cada rato, y la recepción no abre las 24 hrs, por poco y nos quedábamos afuera a dormir porque no abría la puerta y no teníamos con quien recurrir.
답변 제공: Customer Service Department 님, 2023년 9월 23일
Dear Guest,Thank you for your feedback. We're pleased to hear that you found our staff service excellent and that your room was in good condition and clean.We sincerely apologize for the inconvenience you faced with the key deactivation and the limited reception hours. Your feedback is valuable, and we will address these issues to ensure a smoother experience for our guests.Your satisfaction is important to us, and we hope to welcome you back for an even more enjoyable stay in the future.Best regards,South Padre Island Lodge,Customer Service Department.

2/10 - 너무 별로예요

Flor

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything here is terrible, stay away. After I checked in and quickly after I left to another hotel. the bathroom was disgusting and it had urine around the toilet from previous person that stayed. So it’s obvious they didn’t clean the bathroom at all. I am waiting to hear back regarding my refund. I highly do not recommend this place really stay away.
2023년 9월에 3박 숙박함
답변 제공: Customer Service Department 님, 2023년 9월 23일
Dear Guest,We're truly sorry to hear about your experience at our property. We understand your concerns, and we take them seriously.We apologize for the cleanliness issue you encountered, although, we can assure that our front desk agent visited your room prior to your arrival to ensure the room and the restroom was clean, and no signs of urine were evident in the bathroom. We strive to ensure our guests can be accommodated in every way, thus our front desk agent attempted to serve you to the best of their ability.We appreciate your feedback, and we're dedicated to making necessary improvements.Best regards,South Padre Island Lodge,Customer service Department.

2/10 - 너무 별로예요

Adam

좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room was dirty and nasty feeling.
2023년 9월에 1박 숙박함
답변 제공: Nick 님, 2023년 9월 17일
Greeting from South Padre Island Lodge. We are sorry to hear about your complain. We are always here to accommodate the guest.We wish you could bring the issue to the front desk so that we can look into and accommodate you according to your needs and expectations.Looking forward to host you again1Thanks

8/10 - 좋아요

Stephen Brent 님, Gonzales

출장 여행
별로예요: 직원 및 서비스
Ok
2023년 9월에 1박 숙박함

2/10 - 너무 별로예요

Stephen Brent

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Couldn't check in a little early in the sweltering heat
2023년 9월에 1박 숙박함

10/10 - 훌륭해요

Vanessa

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
The parking was pretty tight, the staff was very nice, the outside was a bit rough but the room was very good!
2023년 9월에 1박 숙박함
답변 제공: Nick 님, 2023년 9월 17일
Greetings from South Padre Island Lodge. We do have 60 car parkings available. 40 parkings in the middle of the property and 10 guest parkings at the front of the Hotel and 10 parkings at the back side as well.Please seek the help of the front desk during your next stay if you have any Parking issues.Thanks

10/10 - 훌륭해요

Daisy

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The sofabed had blood stains over all everything was okay
2023년 9월에 1박 숙박함

10/10 - 훌륭해요

Yessica

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함

10/10 - 훌륭해요

GRACIELA

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함

2/10 - 너무 별로예요

Juan

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
This place SUCKS
Worse place to stay service people in front desk worse attitude towels were all dirty and having to pay for parking is bad and they must have a deal with tie truck company cuz tow trucks are just circling around
2023년 9월에 2박 숙박함
답변 제공: Customer Service Department 님, 2023년 9월 23일
Dear Guest,We're truly sorry to hear about your negative experience during your recent stay. Your feedback is important to us, and we're committed to addressing these issues.We apologize for the service you received at the front desk and the condition of the towels. We'll work to improve our customer service and ensure clean, quality towels are provided.Regarding parking fees we offer a free parking permit with every room, and only have the guests pay for additional parking spaces, to ensure that none of our guests have problem regarding parking space. Perhaps the same goes for towing, in order to make sure no outside cars are parked in our guests parking spots which may cause any inconvenience.Although, we will investigate this matter to ensure a smoother experience for our guests.Your input helps us make necessary improvements, and we hope you might consider giving us another chance in the future to provide you with a much better experience.Sincerely,South Padre Island Lodge,Customer Service Department.

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
좋아요: 객실의 편안함
별로예요: 청결 상태, 직원 및 서비스
Bad front desk service
Pillows smelled like a sweaty head. Beware they want to charge for everything extra. Cleaning staff was very nice. Very rude lady at check in. I send my son to check in for me becouse i cant do stairs and the lady said well how is she going to walk to the room. Very rude. Very small pool.
2023년 9월에 1박 숙박함
답변 제공: Customer Service Department 님, 2023년 9월 23일
Dear Guest,We deeply apologize for the inconveniences during your stay. We're addressing the front desk service issues and unpleasant check-in experience, which do not meet our usual standards. We value your feedback and will work to ensure a more welcoming atmosphere.Thank you for acknowledging the positive attitude of our cleaning staff.We'll improve our communication about extra charges and consider your feedback about the pool size.Your feedback is valuable, and we hope to provide a better experience during your next visit.Warm regards,South Padre Island Lodge,Customer Service Department .

10/10 - 훌륭해요

Victoria

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was really friendly and helpful
2023년 9월에 2박 숙박함
답변 제공: Front desk 님, 2023년 9월 5일
Greetings from South Padre Island Lodge, Thank you MS. Victoria for your positive review. We hope you enjoyed your stay and look forward on seeing you again.

6/10 - 괜찮아요

Tanya

좋아요: 직원 및 서비스
2023년 9월에 1박 숙박함

6/10 - 괜찮아요

Victor

가족 여행
별로예요: 편의 시설/서비스
average
2023년 8월에 1박 숙박함

8/10 - 좋아요

Erin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great for the price check out isn’t super fast but overall decent stay
2023년 8월에 1박 숙박함
답변 제공: Customer Service Department 님, 2023년 9월 23일
Dear Guest,Thank you for your valuable feedback. We're pleased to hear that you had a decent stay with us, especially considering the price. We apologize for any inconvenience during the check-out process, and we'll strive to improve in that aspect.Your comments are appreciated, and we hope to welcome you back for an even better experience in the future.Best regards,South Padre Island Lodge,Customer Service Department.

10/10 - 훌륭해요

Alexis

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Loved the stay
It was a wonderful stay loved the room
2023년 8월에 2박 숙박함
답변 제공: Customer Service Department 님, 2023년 9월 23일
Dear Guest,We're delighted to hear that you had a wonderful stay and loved your room! Your positive feedback means a lot to us, and we look forward to welcoming you back for another enjoyable experience.Warm regards,South Padre Island Lodge,Customer Service Department.

8/10 - 좋아요

Daisy

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice clean place, close to everything. Staff was very nice too.
2023년 8월에 1박 숙박함
답변 제공: Customer Service Department 님, 2023년 9월 23일
Dear Guest,We sincerely appreciate your positive feedback. Your comments about our cleanliness, location, and staff are truly valued. We eagerly anticipate your return for another enjoyable stay.Warm regards,South Padre Island Lodge,Customer Service Department.

8/10 - 좋아요

Marie

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스
Pool & jacuzzi needs a very good deep cleaning. Time to get new towels. Towels were small and rough and not enough towels in each room. Front desk staff was courteous & helpful. Housekeeping needs improvement. Rooms were not swept when housekeeping came in.
2023년 8월에 2박 숙박함
답변 제공: Customer Service Department 님, 2023년 9월 23일
Dear Guest,Thank you for sharing your feedback with us. We genuinely appreciate your input, which helps us enhance our services.We apologize for the condition of the pool and jacuzzi and the quality of our towels. Your comments are noted, and we will take immediate steps to ensure a deep cleaning and provide better-quality towels in sufficient quantity.We're delighted to hear that our front desk staff were courteous and helpful. However, we're sorry to hear about the housekeeping issues you encountered. We will address this matter to ensure it does not happen againYour valuable feedback is essential to our improvement efforts, and we hope to provide you with a much-improved experience in the future.Warm regards,South Padre Island Lodge,Customer Service Department.

8/10 - 좋아요

Geraldine

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Good place has a pool hot tub. But no breakfast or hot coffee downstairs
2023년 8월에 1박 숙박함
답변 제공: Customer Service Department 님, 2023년 9월 23일
Dear Guest,Thank you for your feedback. We're delighted to hear you enjoyed our pool and hot tub facilities.Regarding breakfast and hot coffee, we understand the importance of these therefore we do provide freshly brewed coffee for our guests everyday in the lobby and breakfast during winter season.Your satisfaction is important to us, and we hope you'll choose to stay with us again in the future.Best regards,South Padre island Lodge,Customer Service Department.

8/10 - 좋아요

Bogar Fernando

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Todo very good
2023년 8월에 2박 숙박함