숙박 시설 정면 - 저녁/밤

머큐어 쉐필드 파크웨이 여행 후기

4 out of 5
머큐어 쉐필드 파크웨이
Britannia Way, Catcliffe, Sheffield, England

이용 후기

8.6

훌륭해요

평점 10 - 훌륭해요. 797개 이용 후기 중 377개" "
평점 8 - 좋아요. 797개 이용 후기 중 308개" "
평점 6 - 괜찮아요. 797개 이용 후기 중 71개" "
평점 4 - 별로예요. 797개 이용 후기 중 28개" "
평점 2 - 너무 별로예요. 797개 이용 후기 중 13개" "

9.0/10

청결 상태

8.8/10

직원 및 서비스

8.4/10

편의 시설/서비스

8.8/10

숙박 시설 상태 및 시설

7.8/10

친환경

이용 후기

8/10 - 좋아요

Jang Wook

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함

10/10 - 훌륭해요

Gavin

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very easy to get to. Ideally situated for Meadowhall, Park and Ride and iceSheffield. Staff were amazing.
2024년 4월에 2박 숙박함
답변 제공: Reception Team 님, 2024년 4월 14일
Dear Gavin,Thank you so much for your wonderful review! We're delighted to hear that you found the location of Mercure Sheffield Parkway Hotel convenient and that our staff made your experience enjoyable. We strive to provide excellent service and create a welcoming atmosphere for all our guests. We hope to welcome you back soon!

8/10 - 좋아요

Kevin

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Noisy guests above. Doors could do with slow closers fitted to stop them slamming.
2024년 3월에 1박 숙박함
답변 제공: Reception Team 님, 2024년 4월 1일
Dear Kevin,Thank you for sharing your feedback with us. We apologize for the inconvenience caused by noisy guests and the slamming doors. We will address this issue promptly by looking into installing slow closers to minimize noise disturbances. Your comfort is important to us, and we appreciate your input in helping us improve our services. If you encounter any further issues during your stay, please don't hesitate to let us know, and we'll do our best to make it right. Thank you for choosing to stay with us.Kind RegardsReception Team

2/10 - 너무 별로예요

Elena Daniela

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Booked a double bedroom and I’ve received two singles put together causing a crease down the centre. Very annoying.
답변 제공: Shelbie 님, 2024년 4월 6일
I'm sorry to hear about the inconvenience you have had with your room.All our beds are zip and link beds at the Mercure Sheffield parkway hotel in the case that we need to have more twin rooms. However if you book our queen beds these are 1 mattress and do not zip open.Constructive feedback can help the hotel to improve its services for future guests so we will take this on board

8/10 - 좋아요

Liam

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Reception team 님, 2024년 3월 3일
Thankyou for taking the time to review the hotel

8/10 - 좋아요

Colin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Shelbie 님, 2024년 2월 15일
Thankyou for taking the time to leave us a review of the Mercure Sheffield Parkway

6/10 - 괜찮아요

Stephen

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Convenient location
2024년 2월에 1박 숙박함
답변 제공: Shelbie 님, 2024년 2월 8일
It's great to hear that the hotel has a convenient location, as this can often be a major factor in choosing accommodation.

6/10 - 괜찮아요

Westley

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
The wardrobe in our room looked like it was going to fall over at any moment. Breakfast was cold, slow and limited. Most of the safe were really lovely.
2024년 1월에 1박 숙박함
답변 제공: Shelbie 님, 2024년 2월 8일
It sounds like you encountered several issues during your stay at the hotel. The unstable wardrobe is a safety concern and should be addressed promptly by hotel maintenance to prevent any accidents or inconvenience to guests.Cold, slow, and limited breakfast service is disappointing and doesn't meet the standards expected by guests, especially when paying for accommodation that includes breakfast.Despite these issues, it's positive to hear that most of the staff were lovely. Friendly and attentive staff can help mitigate some of the challenges guests may face during their stay.

8/10 - 좋아요

Matt

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 2박 숙박함
답변 제공: Ben 님, 2024년 1월 23일
Dear Matt,thank you for your great rating of Mercure Sheffield Parkway and we look forward to welcoming you back to the hotel again in the future.Regards,Ben

10/10 - 훌륭해요

Rhodri

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent hotel will be booking again next year when I visit the Utilita arena
2024년 1월에 1박 숙박함
답변 제공: Shelbie 님, 2024년 1월 17일
We very much appreciate your comments regarding your stay at the Mercure Sheffield Parkway Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

8/10 - 좋아요

steven

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: Shelbie 님, 2024년 1월 17일
We very much appreciate your comments regarding your stay at the Mercure Sheffield Parkway Hotel. It is always a pleasure to receive positive feedback.

8/10 - 좋아요

David

좋아요: 청결 상태
2023년 12월에 1박 숙박함
답변 제공: Shelbie 님, 2024년 1월 17일
We very much appreciate your comments regarding your stay at the Mercure Sheffield Parkway Hotel. It is always a pleasure to receive positive feedback.

10/10 - 훌륭해요

Carol

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Stayed after visiting friends and family as the hotel is perfectly situated close to the motorway (bit not noisy). Check in easy and room was a good size and clean. Breakfast a good variety and plenty on offer. All in all a great stay
2023년 12월에 1박 숙박함
답변 제공: Reception Team 님, 2023년 12월 29일
Dear Carol,Thank you so much for taking the time to share your positive experience with us! We're delighted to hear that our Mercure Sheffield Parkway hotel's location, ease of check-in, spacious and clean rooms, and the variety of breakfast options all contributed to making your stay enjoyable. It's wonderful to know that you had a great overall experience. We truly appreciate your kind words and look forward to welcoming you back on your future visits! Safe travels!

10/10 - 훌륭해요

Kondwani

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Was good happy with the place
2023년 12월에 1박 숙박함
답변 제공: Reception Team 님, 2023년 12월 27일
Dear Kondwani, We very much appreciate your comments regarding your stay at the Mercure Sheffield Parkway Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Reception Team

6/10 - 괜찮아요

Christina

연인과의 여행
The servicing of room was poor. Breakfast was poor. The cooked breakfast was dry and cold, for a cost of £12 was very poor value. The fresh fruit salad was poor as the orange slices still had the peel on. We have stayed in other Mercure hotels and had better breakfast. On the positive side all the staff we dealt with were polite, friendly and helpful.
2023년 12월에 3박 숙박함
답변 제공: Shelbie 님, 2024년 1월 17일
We very much appreciate your comments regarding your stay at the Mercure Sheffield Parkway Hotel. I will share your comments with our team and kitchen team about the breakfast I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

10/10 - 훌륭해요

Iona celine

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Shelbie 님, 2024년 1월 17일
We very much appreciate your comments regarding your stay at the Mercure Sheffield Parkway Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

10/10 - 훌륭해요

Mark

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Convenient ane comfortably
Clean and comfortable. A good stay.
2023년 12월에 1박 숙박함
답변 제공: Reception Team 님, 2023년 12월 7일
Thank you for your review! We hope to see you again in the future. Kind regards, Reception Team

6/10 - 괜찮아요

Robert

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Hotel was ok, had a room on the second floor at the back. I didn’t get much sleep as there is a shipping container company at the back of the hotel loading trains all night bang shang -a-lang.
2023년 11월에 2박 숙박함
답변 제공: Ben 님, 2023년 12월 15일
Dear Robert,I'm truly sorry to read about the disruption caused by the noise from the shipping container company during your stay at the hotel. It's understandable that the disturbances affected your sleep and overall experience, for which I apologise. Your comfort and esperience are key for the hotel, and I apologise for any inconvenience or discomfort that this situation caused you. Your feedback is valuable, and we are looking at measures to prevent this issue long term.Kind regards,Ben

8/10 - 좋아요

taylor

출장 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
Very noicey at rear due to loading trains starts at 5am
2023년 11월에 4박 숙박함
답변 제공: Reception Team 님, 2023년 12월 1일
Dear Taylor,Thank you for bringing your concern to our attention. We sincerely apologize for any inconvenience caused by the noise from loading trains starting at 5 am.We understand the importance of a peaceful environment for our guests and are actively looking into ways to address this issue. We are working with the relevant authorities to explore potential solutions and minimize disruptions. We are committed to ensuring a positive experience for all our guests and will do our best to make your stay more comfortable. Thank you for your understanding.

8/10 - 좋아요

Debra

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We used the hotel as a stopover for shopping at Meadowhall. Very convenient for this purpose, otherwise is on an industrial estate, so a bit out of the way. Comfortable and clean.
2023년 11월에 2박 숙박함
답변 제공: Reception Team 님, 2023년 12월 2일
Dear Debra,Thank you for choosing our Mercure Sheffield Parkway Hotel hotel for your shopping stopover at Meadowhall! We're delighted to hear that our location proved to be convenient for your specific purpose. While we are situated on an industrial estate, we're glad you found the accommodations comfortable and clean. Your feedback is valuable to us, and we hope to have the opportunity to welcome you back in the future, whether for another shopping excursion or any other travels.

10/10 - 훌륭해요

steve

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff very welcoming, remember me. Bar service great , room nice and clean. Breakfast good
2023년 11월에 1박 숙박함
답변 제공: Reception Team 님, 2023년 12월 2일
Dear Steve,Thank you for your kind review! We hope to see you again in the future. Kind regards, Reception Team

10/10 - 훌륭해요

Mandy

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Reception team 님, 2023년 11월 23일
Dear Mandy,Thanks for your kind review for your stay at Mercure Sheffield Parkway Hotel. Hope to see you again in future!!!

10/10 - 훌륭해요

Colin

A clean hotel with a ver
2023년 11월에 1박 숙박함
답변 제공: Reception team 님, 2023년 11월 23일
Dear Colin,Thanks for your kind review for your stay at Mercure Sheffield Parkway Hotel. Hope to see you again in future!!!

8/10 - 좋아요

Dean

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Reception team 님, 2023년 11월 23일
Dear Dean,Thanks for your kind review for your stay at Mercure Sheffield Parkway Hotel. Hope to see you again in future!!!

10/10 - 훌륭해요

Kolawole Abayomi

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: reception 님, 2023년 10월 30일
Good Morning Thank you hope you enjoyed your stay with us and hope to see you again Kind Regards Reception team

10/10 - 훌륭해요

nigel

2023년 10월에 1박 숙박함
답변 제공: Reception Team 님, 2023년 10월 25일
Dear Nigel,Thank you for your review! We hope to see you again in the future. Kind regards, Reception Team

4/10 - 별로예요

Ruth

출장 여행
별로예요: 청결 상태, 직원 및 서비스
2023년 10월에 1박 숙박함

8/10 - 좋아요

Paul

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Reception Team 님, 2023년 10월 17일
Dear Paul, Thank you for the great review for your stay at Mercure Sheffield Parkway Hotel . It is always a pleasure to receive positive feedback.

2/10 - 너무 별로예요

Fabienne

출장 여행
별로예요: 직원 및 서비스
Une fois ça suffit
Accueil standard mais à peine arriver dans la chambre on m’appelle pour me changer de chambre car la télé ne marche pas. Le restaurant très moyen: je ne recommande pas. Petit-déjeuner: j’ai mis le papier sur la porte pour un déjeuner dans la chambre que je n’ai jamais eu car personne n’a ramassé le papier. Pourquoi mettre ce formulaire dans la chambre si pas disponible ? La literie est moyenne et des travaux ont eu lieu pendant la nuit derrière l’immeuble face à ma chambre. Le Check out un sketche: j’étais pressée et partie sans déjeuner car j’avais un rendez-vous… j’ai dû leur laisser mes coordonnées pour qu’ils établissent la facture correcte avec dîner et sans petit déjeuner. Je ne reviendrai pas
2023년 10월에 1박 숙박함
답변 제공: Reception Team 님, 2023년 10월 14일
Cher Fabienne, merci d'avoir laissé cet avis, nous sommes désolé de lire que votre experience n'étais pas une plus plaisante. Nous allons utiliser ces informations pour nous améliorer.Nous esperons vous revoir bientót

10/10 - 훌륭해요

Bronwyn

2023년 10월에 2박 숙박함
답변 제공: Reception Team 님, 2023년 10월 13일
Dear BrownynDear April, We very much appreciate your comments regarding your stay at the Mercure Sheffield Parkway Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Reception Team

10/10 - 훌륭해요

Robert

2023년 9월에 1박 숙박함
답변 제공: Reception Team 님, 2023년 9월 29일
Dear Robert,Thank you for the great review of our Mercure Sheffield Parkway hotel! We are glad that you enjoyed your stay and I will pass this feedback on to management. Kind Regards Reception Team

6/10 - 괜찮아요

Samantha

좋아요: 청결 상태, 직원 및 서비스
2023년 9월에 1박 숙박함
답변 제공: Reception Team 님, 2023년 9월 20일
Dear Samantha, We appreciate your sharing your concerns, we will speak to our team regarding this and it is our hope that you will give us the opportunity to better serve you in the near future. Kind Regards Reception Team

4/10 - 별로예요

Chris

출장 여행
별로예요: 직원 및 서비스
2023년 9월에 1박 숙박함
답변 제공: Reception Team 님, 2023년 9월 20일
Dear Chris, We appreciate your sharing your concerns, we will speak to our team regarding this and it is our hope that you will give us the opportunity to better serve you in the near future. Kind Regards Reception Team

8/10 - 좋아요

CHUI YUK

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
這裡佢離 Sheffield city center 大約 15mins 車程. 因為自架逰. 這所酒店有免費泊車, 房間寛敞. 不過酒店附近沒有其它商店 或便利店. 有須要請先準備好才回酒店啊!
2023년 9월에 2박 숙박함

8/10 - 좋아요

charlotte

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 객실의 편안함
Nice hotel
Hotel was quiet, not many guests staying that night so perfect that point of view. If other guests are noisy then that can ruin a nights sleep. Room was spacious and clean and comfortable but the air con was not working which was hugely disappointing given the current heatwave. I turned the dial down to 5 degrees as advised but made no difference. We were offered another room earlier in the evening but felt too late to change once we realised the air con definitely not working. Breakfast was good and staff friendly
2023년 9월에 1박 숙박함
답변 제공: Reception Team 님, 2023년 9월 12일
Dear Charlotte,Thank you for taking the time to share your experience with us for your stay at Mercure Sheffield Parkway Hotel. We appreciate your feedback as it helps us improve our services.We're pleased to hear that the hotel was quiet during your stay, which is indeed a plus when it comes to a peaceful night's sleep. However, we understand your disappointment with the air conditioning not working, especially during a heat wave. We apologize for any discomfort this may have caused and will address this issue to ensure it doesn't happen in the future. It's great to know that you found the room spacious, clean, and comfortable, and we're glad you appreciated the offer to change rooms, even though it came a bit late. We'll work on improving our response time for such issues in the future. We're pleased that you enjoyed the breakfast and found our staff friendly. Your comments are valuable to us, and we hope to have the opportunity to provide you with a flawless stay on your next visit. If you have any further suggestions or concerns, please don't hesitate to let us know.

8/10 - 좋아요

Michael

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good hotel - avoid the railway side rooms
The hotel was good, very clean and comfortable. Excellent but our stay was spoiled because our room backed onto the railway freight container loading track. Loading and unloading until after 11 pm and starting again at around 05 am with bright working lights and noisy container lifting equipment.
2023년 9월에 1박 숙박함
답변 제공: Reception Team 님, 2023년 9월 9일
Dear Michael,Thank you for sharing your feedback about your recent stay at our hotel. We're delighted to hear that you found the hotel to be clean and comfortable; however, we're truly sorry that your experience was marred by the noise and disruptions from the nearby railway freight container loading track.We understand how important a peaceful night's sleep is for our guests, and we apologize for falling short in this regard. We will certainly investigate the situation and explore ways to minimize any disturbances caused by the nearby railway operations.In the future, please don't hesitate to inform our front desk staff of any issues during your stay. They are available 24/7 and would have been more than happy to assist in finding a solution or possibly relocating you to a quieter room if available.We appreciate your valuable feedback, and it helps us improve our services and facilities. Your comfort and satisfaction are our top priorities, and we hope you'll consider giving us another opportunity to provide you with a more peaceful and enjoyable stay in the future.Thank you for choosing our Mercure Sheffield Parkway hotel, and we look forward to serving you again.

10/10 - 훌륭해요

Karen

2023년 9월에 1박 숙박함
답변 제공: Reception Team 님, 2023년 9월 6일
Dear Karen,Thank you for the great review of our Mercure Sheffield parkway hotel! We are glad that you enjoyed your stay and I will pass this feedback on to management. Kind Regards Reception Team

8/10 - 좋아요

Mike

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Modern clean hotel in quite commercial park
Modern clean hotel in quite commercial park. Very near to motorway, but no problem ith traffic noise. Could do with more vegetarian options on the dinner menu
2023년 8월에 1박 숙박함
답변 제공: Reception Team 님, 2023년 8월 25일
Dear Mike,Thank you for taking the time to share your experience for our Mercure Sheffield Parkway Hotel We're thrilled to hear that you enjoyed our modern and clean hotel, as well as the convenient location near the motorway. We truly appreciate your feedback regarding the dinner menu, and we'll definitely take your suggestion about adding more vegetarian options into consideration. Your input helps us improve and cater to the diverse preferences of our valued guests. We hope to welcome you back soon for another pleasant stay!

8/10 - 좋아요

Jane

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 1박 숙박함
답변 제공: Reception Team 님, 2023년 8월 15일
Dear Jane, We very much appreciate your comments regarding your stay at Mercure Sheffield parkway. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Reception Team

10/10 - 훌륭해요

Christopher

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Peter Kay trip
Very pleasant stay in mercury parkway staff were friendly and helpful hotel was clean and food and drinks were very good will definitely recommend this hotel
2023년 8월에 2박 숙박함
답변 제공: Reception Team 님, 2023년 8월 15일
Dear Peter, We very much appreciate your comments regarding your stay at Mercure Sheffield parkway. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Reception Team

10/10 - 훌륭해요

Belinda

단체 여행, 연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Well placed for a visit to Utilita Sheffield arena. About 5 mins drive away. Hotel was clean, staff friendly and a good breakfast.
2023년 8월에 1박 숙박함
답변 제공: Reception Team 님, 2023년 8월 13일
Dear Belinda, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Please ask for a room on the front and we will accommodate for you.

6/10 - 괜찮아요

Lee

출장 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 1박 숙박함
답변 제공: Reception Team 님, 2023년 8월 14일
Dear Lee, Thank you for the great review of our hotel!! We appreciate your sharing your concerns, we will speak to our team regarding this and it is our hope that you will give us the opportunity to better serve you in the near future.

8/10 - 좋아요

Chris

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Just the right location for us and the hotel is in excellent condition. Check in went very smoothly and the room/facilities were great. The cost was also very competitive in my opinion.
2023년 8월에 1박 숙박함
답변 제공: mercure team 님, 2023년 8월 11일
Hello Chris,Thank you for your excellent review of our hotel, we hope to see you again soon!mercure sheffield parkway team

8/10 - 좋아요

Shaq

출장 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 1박 숙박함
답변 제공: Reception Team 님, 2023년 8월 4일
Dear Shaq, We very much appreciate your comments regarding your stay at the {hotel}. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Reception Team

10/10 - 훌륭해요

Louise

2023년 7월에 1박 숙박함
답변 제공: Reception Team 님, 2023년 7월 30일
Dear Louise, We very much appreciate your comments regarding your stay at the {hotel}. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Reception Team

8/10 - 좋아요

Rebecca

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 7월에 1박 숙박함
답변 제공: Reception Team 님, 2023년 7월 29일
Dear Rebecca, We very much appreciate your comments regarding your stay at the {hotel}. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Reception Team

4/10 - 별로예요

Michelle

좋아요: 숙박 시설 상태 및 시설, 객실의 편안함
Disappointing 😞
The room was lovely, but unfortunately the showergels provided were empty and the cleaner didnt come and clean the room. Problems with the safe and door key. Breakfast was disappointing on the first morning. Bread and pastries weren't stocked up. Had to ask for our eggs, as they were taking a while. Bacon was undercooked. No room service. We wanted to eat in the restaurant on the second evening, but what we chose for our mains they didnt have. There were menus all over the hotel with these items on, but when we went there they gave us a different menu.
2023년 7월에 2박 숙박함
답변 제공: Reception Team 님, 2023년 7월 29일
Dear Michelle, We appreciate your sharing your concerns, we will speak to our team regarding this and it is our hope that you will give us the opportunity to better serve you in the near future. Kind Regards Reception Team

10/10 - 훌륭해요

ian

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean, comfortable and easy to get to. We enjoyed our stay very much.
2023년 7월에 1박 숙박함
답변 제공: Reception Team 님, 2023년 7월 25일
We very much appreciate your comments regarding your stay at the {hotel}. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Reception Team

4/10 - 별로예요

David

2023년 7월에 1박 숙박함
답변 제공: Reception Team 님, 2023년 7월 18일
Dear David, We appreciate your sharing your concerns, we will speak to our team regarding this and it is our hope that you will give us the opportunity to better serve you in the near future.

10/10 - 훌륭해요

Colin

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The hotel was surrounded by factories we booked there because it’s only a couple of miles to the arena . The hotel was clean and modern we found the staff were pleasant and the rooms were clean I’d stay there again if I was going to the arena again
2023년 7월에 1박 숙박함
답변 제공: Reception Team 님, 2023년 7월 17일
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and I will pass this feedback on to management. Kind Regards Reception Team