객실 내 금고, 책상, 노트북 작업 공간, 다리미/다리미판

슈어스테이 플러스 호텔 바이 베스트 웨스턴 서던 파인스 파인허스트 여행 후기

2.5 out of 5

이용 후기

7.6

좋아요

평점 10 - 훌륭해요. 818개 이용 후기 중 276개" "
평점 8 - 좋아요. 818개 이용 후기 중 273개" "
평점 6 - 괜찮아요. 818개 이용 후기 중 135개" "
평점 4 - 별로예요. 818개 이용 후기 중 81개" "
평점 2 - 너무 별로예요. 818개 이용 후기 중 53개" "

7.6/10

청결 상태

8.4/10

직원 및 서비스

7.0/10

편의 시설/서비스

7.4/10

숙박 시설 상태 및 시설

6.8/10

친환경

이용 후기

8/10 - 좋아요

EMILIO

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Colazione e cortesia
2024년 4월에 3박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 15일
Dear Emilio,Thank you for your review! We're delighted to hear that you enjoyed our breakfast offerings and experienced courteous service during your stay. Your satisfaction is important to us, and we appreciate your feedback. We hope to have the pleasure of welcoming you back for another great stay in the future!Sincerely,Hotel Manager

10/10 - 훌륭해요

Julie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice
2024년 3월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 5일
Dear Julie,Thank you for your positive feedback! We're glad to hear that you had a nice experience during your stay with us. Your satisfaction is important to us, and we hope to welcome you back again in the future for another enjoyable stay. If there's anything specific you enjoyed or any areas where we can improve, please don't hesitate to let us know. We appreciate your feedback!Sincerely, Hotel Manager

10/10 - 훌륭해요

Robert

2024년 3월에 2박 숙박함
답변 제공: Manager 님, 2024년 4월 23일
Hello Robert,We're thrilled to hear you had a fantastic stay with us! If you have any further feedback to share, please reach out to us directly. We look forward to welcoming you back soon!

8/10 - 좋아요

Leonard

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This is an older property, but the owners and managers are doing a great job keeping it up and comfortable. The breakfast was not great, but the staff was very friendly. The location was very convenient for me. The bed was comfortable, and the room was reasonably quiet and safe.
2024년 3월에 4박 숙박함
답변 제공: Manager 님, 2024년 3월 29일
Hello Leonard, Thank you for taking the time to share your feedback with us. We are pleased to hear that you found our property comfortable and our staff friendly. We appreciate your comments on breakfast and will share this with our team for future improvements. We are glad you enjoyed our convenient location and that you found your room comfortable, quiet, and safe. Your insights help us enhance our guest experience.

8/10 - 좋아요

Chris

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Room was clean. Good location. Good value.
2024년 3월에 3박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 25일
Dear Chris,Thank you for taking the time to share your feedback with us. We're delighted to hear that you found your room to be clean and that you appreciated our hotel's convenient location and value. Your satisfaction is important to us, and we're glad we could contribute to a positive experience during your stay. If there's anything we can do to make your next visit even better, please don't hesitate to let us know. We look forward to welcoming you back again in the future!Sincerely, Hotel Manager

6/10 - 괜찮아요

Sydney

좋아요: 직원 및 서비스
2024년 3월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 23일
Dear Sydney,Thank you for your feedback. We appreciate your honesty in rating your experience. If there are specific areas where we can improve and make your next stay more enjoyable, please feel free to share them with us. We value your input and hope to exceed your expectations in the future.Sincerely, Hotel Manager

6/10 - 괜찮아요

Stephanie

연인과의 여행, 출장 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Very dirty
2024년 3월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 9일
Dear Stephanie,We're sincerely sorry to hear that you found our facilities to be dirty during your stay. Maintaining a clean and comfortable environment is of the utmost importance to us, and we apologize for falling short of your expectations. Your feedback is invaluable, and we will address this issue promptly to ensure a better experience for our guests in the future. We appreciate your understanding and hope to have the opportunity to welcome you back for a much-improved stay.Sincerely, Hotel Manager

10/10 - 훌륭해요

Kelly

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was very helpful and friendly. The room is very clean as it always is. I stay here everytime I come to Southern Pines.
2024년 3월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 5일
Dear Kelly,We're thrilled to hear that you consistently have such a positive experience during your stays with us! It's wonderful to know that our staff's helpfulness and friendliness, as well as the cleanliness of our rooms, contribute to your satisfaction. We appreciate your loyalty and look forward to welcoming you back to Southern Pines on your next visit!Sincerely, Hotel Manager

10/10 - 훌륭해요

Harold

좋아요: 청결 상태, 직원 및 서비스
The price is reasonable for the quality of the room.
2024년 2월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 2일
Dear Harold,Greetings! We're glad to hear that you found the price reasonable for the quality of the room. Providing good value for our guests is important to us, and we're pleased that you feel you received a fair deal. We appreciate your review and look forward to welcoming you back in the future!Sincerely, Hotel Manager

10/10 - 훌륭해요

Stefen

좋아요: 청결 상태, 직원 및 서비스
2024년 1월에 2박 숙박함
답변 제공: Manager 님, 2024년 1월 13일
Hello Stefen,Thank you for staying with us! We are thrilled to hear that you had an excellent experience at our hotel. If you have any further comments or suggestions, please do not hesitate to reach out to us directly. We hope to welcome you back again soon.

4/10 - 별로예요

Claudia

가족 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
This property was not well cleaned the toilet kept running staff not very friendly bed was intolerable could not sleep left at 3:00am with no sleep!!!
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 2일
Hello Claudia, Thank you for taking the time to share your experience with us. We apologize for any inconvenience you may have encountered during your stay. We appreciate your feedback and will address the issues raised with our team to ensure a better experience for our future guests.

4/10 - 별로예요

실제 이용하신 고객

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
My husband and I have stayed here for the last four years for Christmas and other holidays when visiting my brother and sister-in-law. I am not sure what has happened within the last year, but the facility has gone really down hill and it was very disappointing when we got into our room. The door looked like it had been kicked in repeatedly by someone and our security latch was broke. We didn’t even have one. The shower look like it hadn’t been cleaned and there was other hairs all over the shower all over the floor. The sheets were stained and the towels were stained. Their continental breakfast use to consist of Jimmy Dean sandwiches, bagels, boiled eggs and a variety of yogurt. This past weekend it was cereal, waffles and poppy seed muffins. So of course this was very disappointing from previous stays. Not to mention all the outside trash cans were overflowing and there was so much trash in the parking lots. It may be time to find a new hotel next trip.
2023년 12월에 3박 숙박함
답변 제공: Manager 님, 2023년 12월 28일
Dear Guest, Thank you for sharing your feedback regarding your recent stay at our hotel. We apologize for any inconvenience experienced during your stay. We appreciate your loyalty as a returning guest over the past four years. We strive to meet the highest standards of cleanliness and maintenance, and we will address the issues you mentioned with our team. We will also review the breakfast offerings to ensure a wider variety of options. We hope you'll reconsider and provide us the opportunity to provide you a better experience in the future.

8/10 - 좋아요

Laura

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 19일
Hello Laura,Thank you for choosing our hotel for your recent stay. We appreciate your positive rating and we're glad to hear that you had a good experience with us. If you have any specific feedback or further comments, please don't hesitate to reach out to us. We value your input and would love to hear from you.

10/10 - 훌륭해요

Benjamin 님, Apollo Beach

2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 6일
Hello Benjamin,Thank you for choosing our hotel for your stay! We are thrilled to hear that you had a wonderful experience with us. If you have any further comments or suggestions, please don't hesitate to reach out to us directly. We look forward to welcoming you back in the future.

10/10 - 훌륭해요

Marvin

반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
All was well no complaints
2023년 11월에 2박 숙박함
답변 제공: Manager 님, 2023년 11월 29일
Hello Marvin,We're delighted to hear that you had a satisfactory stay with us. Thank you for taking the time to share your positive feedback. We appreciate your support and hope to welcome you back again in the future.

10/10 - 훌륭해요

Jeffrey

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
A Great Price and Stay
For the price, this hotel was great. I had a double, double bed room. It was comfortable, clean and very quiet. I will definitely stay at this hotel in the future.
2023년 11월에 6박 숙박함
답변 제공: Hotel Manager 님, 2023년 11월 19일
Dear Jeffrey,Thank you for your positive review! We're delighted to hear that you found our hotel great, with comfortable and clean accommodations. It's wonderful that you experienced a quiet stay. We appreciate your kind words and look forward to welcoming you back on your future visits. Safe travels!Sincerely, Hotel Manager

6/10 - 괜찮아요

Raymond 님, Shelby

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Furniture could use an upgrade. Had to walk a mile to get ice. Bathroom should have an exhaust fan. Coffee pot didn't work. The TV WAS GREAT!
2023년 11월에 3박 숙박함
답변 제공: Hotel Manager 님, 2023년 11월 9일
Dear Raymond,We appreciate your feedback regarding your stay. We apologize for any inconvenience caused by the furniture and the issues you encountered with the ice, bathroom amenities, and coffee pot. Your comments are important to us, and we'll take them into consideration for potential improvements. We're glad to hear that you enjoyed the TV and we'll strive to ensure a more enjoyable and convenient experience for you on your next visit. Thank you for sharing your thoughts.Sincerely, Hotel Manager

4/10 - 별로예요

Robin

연인과의 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
There were cockroaches in our room. This is a "deal breaker" for us. We will not recommend nor go back.
2023년 10월에 3박 숙박함
답변 제공: Manager 님, 2023년 11월 1일
Hello Robin, Thank you for bringing this to our attention. We apologize for any inconvenience caused by the presence of cockroaches in your room. We take these concerns very seriously and have alerted our pest control team to address the situation. We appreciate your feedback and will strive to improve our services.

8/10 - 좋아요

Tonya

2023년 10월에 3박 숙박함
답변 제공: Manager 님, 2023년 10월 29일
Hello Tonya,Thank you for your rating. We appreciate your feedback and hope to welcome you back soon!

6/10 - 괜찮아요

Michael

좋아요: 청결 상태
Average, not bad but nothing special
2023년 10월에 3박 숙박함
답변 제공: Hotel Manager 님, 2023년 10월 25일
Dear Michael,Thank you for your feedback. We appreciate your honest assessment of your stay with us. While we strive to provide exceptional experiences for our guests, we understand that not every stay may be extraordinary. We value your feedback and will use it to identify areas where we can improve and enhance our services. We hope to have the opportunity to exceed your expectations in the future and provide you with a truly special experience.Sincerely,Hotel Manager

2/10 - 너무 별로예요

LaVon

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
First of all, the room they gave us had a chair with fabric and it was filthy! I called front desk and a property worker came and took it out. That should have been my que to just leave! But since I came with my 2 little kids and husband from California to visit in-laws, we just stayed! Well at 1:45am, I got bit up by bedbugs! We checked the beds prior but not see anything! My husband even checked! I called front desk at that time and they just moved us. They didn’t offer to come and help especially since I have a 9 year old and an almost 2 year old! They didn’t seem to care. How sad! I will NEVER STAY HERE AGAIN! I would rather sleep in a sleeping bag on the sidewalk than go back to that trash hole.
2023년 10월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 10월 23일
Dear LaVon,Your feedback highlights a significant breakdown in your stay, which is truly concerning. Such issues are not typical of our hotel, and something appears to have gone awry. We deeply regret the inconveniences you encountered and assure you that we will thoroughly investigate the matter. Based on our findings, we will take all necessary measures to prevent any guest from experiencing a similar situation in the future. Guest reviews are of paramount importance to us, and we appreciate your understanding and candid feedback.Sincerely,Hotel Manager

2/10 - 너무 별로예요

Paula

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Don't GO HERE
There was no there was no towels or toilet paper in our room big cigarette burn in middle of top comforter. Pool was GREEN AND FURNITURE WAS BROKEN. AND THERE WAS ONLY PEA WARM WATER (NO HOT WATER)
2023년 10월에 3박 숙박함
답변 제공: Hotel Manager 님, 2023년 10월 19일
Dear Paula,I sincerely regret the inconveniences you experienced during your stay, and I want to extend my heartfelt apologies. Your satisfaction is a top priority, and your feedback is invaluable in helping us make necessary improvements. Rest assured, we will thoroughly investigate each issue and take the necessary actions to prevent them from occurring in the future. We kindly request your understanding and hope you will reconsider visiting us in the future. Your comfort and a more enjoyable stay are our utmost concerns.Sincerely,Hotel Manager

8/10 - 좋아요

Bellamy

2023년 10월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 11월 3일
Dear Bellamy,Thank you for the stay and the feedback. We are confident that you had a satisfactory stay looking at the four stars. Please give us your specific comments if any for bettering our services. Guest satisfaction is our priority.Sincerely, Hotel Manager

6/10 - 괜찮아요

Jennie

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 3박 숙박함
답변 제공: Manager 님, 2023년 10월 14일
Hello Jennie,Thank you for your exceptional rating! We are thrilled to have exceeded your expectations and look forward to welcoming you back in the future.

8/10 - 좋아요

Teresa

가족 여행
좋아요: 직원 및 서비스, 객실의 편안함
Stay
The pool was out of commission and nasty but the room was ok
2023년 10월에 2박 숙박함
답변 제공: Manager 님, 2023년 10월 11일
Hello Teresa ,Your review and rating are greatly appreciated; though it is very disappointing to learn of the bad impression we made during your recent stay due to the condition of our pool. We are forever working to improve upon the guest experience, and I hope you will remember our attributes when you return during another trip to the area to see how we have improved to impress you even more.

2/10 - 너무 별로예요

Thomas

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
No Way Stay
This hotel is a dump. Cockroach crawling up the wall when I entered. Refrigerator buzzing very loud continuously. Condition of walls and floor were filthy. Mold on the ceiling. It was so bad I would not stay there and sacrificed the cost of the first night to NOT stay there. Front desk claims it is the second best hotel in Southern Pines. Bold face lie. But if true, I would hate to see the 3rd best hotel. DO NOT WASTE YOUR TIME OR MONEY STAYING AT THIS HOTEL.
2023년 9월에 7박 숙박함
답변 제공: Manager 님, 2023년 10월 7일
Hello Thomas,Thank you for taking the time to write such a thorough review regarding your most recent stay. We are very sorry to learn that you were not able to fully enjoy your time here due to the situation you experienced. Your feedback is taken very seriously and has been forwarded to management so that appropriate steps may be taken. Thank you again for your feedback.

6/10 - 괜찮아요

John

좋아요: 직원 및 서비스
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 28일
Hello John,We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.

8/10 - 좋아요

Clara

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 27일
Hello Clara,Thank you for sharing this rating, and we welcome you to visit us again anytime.

10/10 - 훌륭해요

Alana

2023년 9월에 3박 숙박함
답변 제공: Hotel Manager 님, 2023년 9월 23일
Dear Alana,Thank you for the perfect score! We're thrilled to know you had such a fantastic experience during your stay. Your satisfaction means a lot to us, and we can't wait to welcome you back for another exceptional visit in the future.Sincerely,Hotel Manager

10/10 - 훌륭해요

Patricia

출장 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice people
2023년 9월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 9월 20일
Dear Patricia, Thank you for your kind words. We're glad to hear that you found the people at our hotel to be nice. Providing friendly and attentive service is a priority for us. We look forward to welcoming you back in the future for another pleasant experience.Sincerely, Hotel Manager

8/10 - 좋아요

Linwood

2023년 9월에 2박 숙박함
답변 제공: Hotel Manager 님, 2023년 10월 8일
Dear Linwood,Thank you for taking the time out of your busy schedule to write a review about your stay at our hotel. We would like to know what we can improve to earn a 5-star review on your next stay.Sincerely, Hotel Manager

8/10 - 좋아요

Pamela

단체 여행
좋아요: 편의 시설/서비스
The room was just fine and very clean. The breakfast was just ok. We o lay spent o e night so it was fine for our purpose. We would stay there again.
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 12일
Hi Pamela,Thank you for sharing it is extremely rewarding to know our efforts in providing the best service to our guests are seen and felt. It is our pleasure in providing a clean, comfortable experience for our guests. Thank you for the amazing review and we look forward to serving you again soon.

6/10 - 괜찮아요

Elizabeth

The person at chein really wasn't paying attention to billing instructions that I was reviewing and it was a turn off. Like dude just don't do what you want to do. And because I made a mistake and booked a handicap room he decided to keep me there instead of changing it incase he needed the rook for someone else as per his words.
2023년 9월에 3박 숙박함
답변 제공: Manager 님, 2023년 9월 9일
Hi Elizabeth,Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. We take this very seriously and are deeply sorry about the issues you faced; this has been forwarded to management to investigate. Please reach out and contact us if you would like to discuss this matter further. Thank you again for sharing and we hope to earn your business in the future by continuing to evolve and improve the guest experience.

4/10 - 별로예요

Sherry

연인과의 여행, 반려동물 동반 여행
별로예요: 청결 상태, 직원 및 서비스
Toilet was slow to flush if it went down at all. No maintenance person available. Floors hadn't been mopped in the room. Feet got black from walking barefoot in room. Mechanical noises throughout the night. After checking out they tried to double charge our debit card. Will not stay again.
2023년 8월에 3박 숙박함
답변 제공: Manager 님, 2023년 8월 30일
Hello Sherry, Thank you for this feedback, our top priority is for guests to have the most wonderful time during their stay. We will make sure those concerns are addressed and checked and if needs to be replaced, it will. Looking forward to your future stay with us!

10/10 - 훌륭해요

Michael

2023년 8월에 1박 숙박함
답변 제공: Manager 님, 2023년 8월 29일
Hello Michael,Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

10/10 - 훌륭해요

Dylan

2023년 7월에 5박 숙박함
답변 제공: Hotel Manager 님, 2023년 8월 24일
Dear Dylan,Thank you for your 5 star rating! We're pleased to see that you had a positive experience during your stay. If you have any additional comments or suggestions to share, feel free to do so. We look forward to having the opportunity to welcome you back for another excellent visit in the future!Sincerely,Hotel Manager

10/10 - 훌륭해요

Angela

2023년 7월에 1박 숙박함
답변 제공: Manager 님, 2023년 8월 25일
Hello Angela,It was our pleasure to provide you with such a wonderful experience. Please do come see us again very soon.

2/10 - 너무 별로예요

Enrique

가족 여행
좋아요: 객실의 편안함
별로예요: 청결 상태, 직원 및 서비스
Muy mal
Era nuestro 5to año seguido alojando en este hotel, lamentablemente esta vez solo dormimos una noche y tuvimos que cambiarnos ya que las habitaciones que nos dieron, la primera estaba sucia (hasta habían un par de zapatillas de levantarse que alguien olvidó), pedimos cambio y la segunda olía mal, el baño estaba sucio y hediondo. La manager de limpieza al parecer tomó nuestras quejas como algo personal y nos mandó a decir que si no nos gustaba nos podíamos cambiar de hotel. Eso hicimos, por una diferencia menor nos fuimos al Confort Inn donde fue mucho más agradable nuestra estadía.
2023년 7월에 3박 숙박함
답변 제공: Manager 님, 2023년 7월 30일
Hello Enrique,On behalf of our entire staff, we thank you for choosing our hotel and appreciate what you have shared regarding our hotel. Thank you for choosing our hotel. We appreciate your business and hope to see you again soon.

10/10 - 훌륭해요

Wendy

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very nice place to stay and kind and very and friendly staff
2023년 7월에 5박 숙박함
답변 제공: Manager 님, 2023년 7월 30일
Hello Wendy,We have high standards of hospitality and service and we strive to give you the best experience at the best value. Thank you so much for the insight regarding our staff. We hope to see you again in the future.

10/10 - 훌륭해요

Phillip

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 4박 숙박함
답변 제공: Manager 님, 2023년 7월 30일
Hello Phillip,We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.

8/10 - 좋아요

John

2023년 7월에 4박 숙박함
답변 제공: Manager 님, 2023년 8월 15일
Hello John,Thank you for sharing this rating, and we welcome you to visit us again anytime.

4/10 - 별로예요

Phyllis

2023년 7월에 1박 숙박함
답변 제공: Manager 님, 2023년 8월 13일
Hello Phyllis,Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

8/10 - 좋아요

Michael

2023년 7월에 1박 숙박함
답변 제공: Manager 님, 2023년 7월 25일
Hello Michael,Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

8/10 - 좋아요

Joseph

가족 여행
좋아요: 청결 상태
Was not exactly my taste, but supplied a need for an overnight accommodation.
2023년 7월에 1박 숙박함
답변 제공: Manager 님, 2023년 7월 20일
Hello Joseph,Thank you for sharing this experience with us. We truly value you feedback with regards to our hotel. It is our ever present goal to provide each guest with the highest level of service; so thank you for your business and for sharing.

6/10 - 괜찮아요

Michael

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2023년 6월에 1박 숙박함
답변 제공: Manager 님, 2023년 7월 2일
Hello Michael,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

2/10 - 너무 별로예요

Makists

가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
The pictures look totally different than the room I received. The front desk attendant was very nice & switched the room to a king for my 6 month old baby to sleep in the same bed. I ended up checking out b/c room 147 has brown WATER STAINS on the ceiling. Black mold/water damage on base board under the sink, had the cable wires exposed under the desk where is wasnt covered up properly. So when I left; I was charged a full nights stay & now they won’t refund me for the other night I didn’t even stay there. DONT GO THERE!!!!!!!!!
2023년 6월에 2박 숙박함
답변 제공: Manager 님, 2023년 6월 23일
Hello Makists, Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. I do hear your suggestions for improvement for the room and surroundings. I apologize if you did not feel that our housekeeping met your own standards of cleanliness, though our own standards are very high and include checking up to ensure that rooms are as clean as can be. We hope to see you again soon and to impress you with our continuous improvements.

10/10 - 훌륭해요

Miranda

2023년 6월에 1박 숙박함
답변 제공: Manager 님, 2023년 6월 21일
Hello Miranda,Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

4/10 - 별로예요

실제 이용하신 고객

가족 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Air Conditioning and toilets broken in multiple rooms had to move twice, pool dark green with furniture fallen in.
2023년 6월에 1박 숙박함
답변 제공: Manager 님, 2023년 6월 17일
Dear Guest,Thank you for taking the time to write such a thorough review regarding your most recent stay. We are very sorry to learn that you were not able to fully enjoy your time here due to the situation you experienced. Your feedback is taken very seriously and has been forwarded to management so that appropriate steps may be taken. Thank you again for your feedback.

8/10 - 좋아요

Patrick

좋아요: 청결 상태, 직원 및 서비스
Pool was green with patio furniture in it. Front desk told me pool was open. Room had food crumbs on the chairs and ottamam and the room needed swept.
2023년 6월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 6월 16일
Dear Patrick, Thanks for the stay and the feedback. Your observations will definitely be taken into consideration.Guest comments are valuable inputs for us to better our services.You can expect a further improved stay next time.We hope you will come back and see us again soon.Sincerely, Hotel Manager.

2/10 - 너무 별로예요

Louis

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Canceled my reservation on my. My friends room was disgusting so we left.
답변 제공: Manager 님, 2023년 6월 16일
Hello Louis, I am very sorry to hear that you encountered such unusual circumstances and inconveniences during your most recent experience with us, especially since we were not able to address the issues and misunderstandings right away. Please reach out to us so we can gather more information and investigate this matter. Thank you for bringing this matter to our attention so that we can make sure no future guest experiences the same inconvenience.