책상, 다리미/다리미판, 무료 WiFi, 침대 시트

익스텐디드 스테이 아메리카 스위트 멜버른 에어포트 여행 후기

2.5 out of 5

이용 후기

7.4

좋아요

평점 10 - 훌륭해요. 803개 이용 후기 중 284개" "
평점 8 - 좋아요. 803개 이용 후기 중 231개" "
평점 6 - 괜찮아요. 803개 이용 후기 중 117개" "
평점 4 - 별로예요. 803개 이용 후기 중 74개" "
평점 2 - 너무 별로예요. 803개 이용 후기 중 97개" "

7.6/10

청결 상태

8.2/10

직원 및 서비스

6.8/10

편의 시설/서비스

7.4/10

숙박 시설 상태 및 시설

6.4/10

친환경

이용 후기

4/10 - 별로예요

Denis

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Although these types of hotels typically have all the amenities of a full kitchen this hotel provided nothing but two ice trays in the kitchen. There was not a wine bottle opener available at the counter. They advertised breakfast but it only consisted of coffee, muffins and packets of oatmeal with no hot water or bowels for the oatmeal.
2024년 3월에 3박 숙박함
답변 제공: Hotel Management 님, 2024년 3월 17일
Dear Denis, We apologize for the inconvenience you experienced during your stay. Your feedback regarding the lack of kitchen amenities and breakfast offerings is concerning and not reflective of the standards we strive to maintain. We understand your disappointment and regret any inconvenience caused. Please know that we take your comments seriously, and immediate action will be taken to address and rectify these issues. We appreciate your understanding and hope to have the opportunity to welcome you back for a much-improved stay in the future. Thank you for bringing this to our attention.Sincerely,Hotel Management

10/10 - 훌륭해요

Kenneth

연인과의 여행
Lack of amenities such what to see and do, plastic silverware and paper plates. Breakfast was non existent. An hour after it opened there were no pastries, just instant oatmeal. I would NOT stay long term here!
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Melissa

연인과의 여행, 아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Guest services was very informative and nice. Made check in a very easy comforting process.
2024년 3월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 3월 4일
Dear Melissa, Thank you for sharing your positive experience at Extended Stay America. We're delighted to hear that our guest services team provided excellent assistance, making your check-in a seamless and comforting process. Your kind words are truly appreciated. We look forward to welcoming you back for another enjoyable stay.Sincerely,Hotel Management

2/10 - 너무 별로예요

Jackie

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Would not stay at this facility again
2024년 2월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 3월 1일
Dear Jackie, Thank you for being our guest. Please accept our apologies for the problems while you were here. Our guests' comfort is our priority, so we take these concerns seriously and will address them with our team. Our front desk is there to help you solve issues. We appreciate your feedback and hope we have an opportunity to restore your confidence in us in the future.Sincerely,Hotel Management

10/10 - 훌륭해요

Kayla

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함

2/10 - 너무 별로예요

Marcia

별로예요: 청결 상태, 직원 및 서비스
2024년 2월에 3박 숙박함

10/10 - 훌륭해요

carol

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The staff was terrific. They were super polite, even remembering my name !
2024년 2월에 4박 숙박함
답변 제공: Hotel Management 님, 2024년 2월 19일
Dear carol, Thank you for staying at Extended Stay America. We were thrilled to read your comments about the excellent service you received from our staff and how they exceeded your expectations. Compliments like yours are why we are so encouraged and committed to providing exceptional service to our guests. It was our pleasure to host your visit, and we hope you will revisit soon.Sincerely,Hotel Management

10/10 - 훌륭해요

Brian

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Employees were very friendly and helpful
2024년 2월에 3박 숙박함

10/10 - 훌륭해요

Roy

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This is my 2nd time using Extended Stay lodging and I am not disappointed with the operation of these facilities.
2024년 2월에 5박 숙박함
답변 제공: Hotel Management 님, 2024년 2월 15일
Dear Roy, We're thrilled to see that you've had some delightful experiences during your visits to Extended Stay America! Providing excellent service and comfortable accommodations is our goal, and we're grateful for your continued loyalty. Thank you for choosing us, and we look forward to welcoming you back for many more enjoyable stays in the future!Sincerely,Hotel Management

8/10 - 좋아요

Jean

좋아요: 청결 상태
😕
2024년 2월에 1박 숙박함

10/10 - 훌륭해요

Karen

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff made accommodations for us to have extra sleeping arrangements for our daughter quickly and easily.
2024년 2월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 2월 10일
Dear Karen, Thank you for being our guest at Extended Stay America. It is nice that you had a good stay and were pleased with the services and staff's attentiveness. Your remarks are vital; we will share them with our concerned team. We appreciate your feedback and hope we serve you again.Sincerely,Hotel Management

10/10 - 훌륭해요

joseph

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Quick, easy and simple. That's all you really need
2024년 2월에 3박 숙박함
답변 제공: Hotel Management 님, 2024년 2월 6일
Dear Joseph, Thank you for your positive review of Extended Stay America! We're delighted to hear that your experience was quick, easy, and simple. Your satisfaction is our priority, and we look forward to providing you with the same efficient and comfortable service on your future visits to Extended Stay America Suites Melbourne Airport.Sincerely,Hotel Management

2/10 - 너무 별로예요

Rob

2024년 1월에 4박 숙박함

10/10 - 훌륭해요

Tammy

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Its nice and clean. Staff is very helpful and curitous.
2024년 1월에 1박 숙박함

4/10 - 별로예요

Gayle

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Was advised when we checked in that the last 3 rooms available to rent had issues even tho I had already booked it on line. We took the room that the fridge wasn’t working. Had issues with Wi-Fi and was made to feel stupid when I asked questions. No amenities in room. When asked if they had some soap I was advised NO. will not book at this chain again. Very rude and unhelpful ☹️☹️☹️
2024년 1월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 2월 4일
Dear Gayle, Thank you for sharing your review. We truly regret to learn about your disappointing experience at our hotel. Please accept our sincere apologies for any inconvenience you encountered during your stay. Your feedback is of utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns and ensuring that every guest receives the highest level of service and care. Your feedback will aid us in making necessary improvements. We genuinely hope you will consider giving us another chance to provide you with the stay you deserve.Sincerely,Hotel Management

2/10 - 너무 별로예요

Jessica

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
It smelled horrible. Beds were awful. Floors were sticky. Absolutely awful accommodations and would like a refund
2024년 1월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 2월 4일
Dear Jessica, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management

6/10 - 괜찮아요

Joan

연인과의 여행
좋아요: 직원 및 서비스
The property needs updating and fixing.
2024년 1월에 2박 숙박함
답변 제공: Hotel Management 님, 2024년 1월 25일
Dear Joan, Thank you for choosing our hotel for your visit. Your feedback gives us the knowledge we need as we continually seek to improve our guest experience. We do consistently receive praise for our service and hospitality; however, we will note your comments as we continue to monitor our property's condition and plan for future upgrades and changes. We hope you will come back soon and let us show you the hospitality we are known for providing. Sincerely,Hotel Management

2/10 - 너무 별로예요

Richard

출장 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 2박 숙박함

2/10 - 너무 별로예요

Eduardo

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was unprofessional, they would yell in hallways and slam doors early on the morning. Especially the front desk staff sounded like a jet plane, refridgerstor broke Dogs barking for hours at night No breakfast
2023년 12월에 17박 숙박함
답변 제공: Hotel Management 님, 2024년 1월 15일
Dear Eduardo, Thank you for taking the time to share about your stay. It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a beautiful experience. Your positive feedback means a lot to us, and we look forward to welcoming you back for another spotless experience.Sincerely,Hotel Management

6/10 - 괜찮아요

Arian

좋아요: 직원 및 서비스
2023년 12월에 11박 숙박함

10/10 - 훌륭해요

Robert

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very Clean and well maintained
2024년 1월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 1월 17일
Dear Robert, Thank you for this generous review! A clean and welcoming environment is essential for a great guest experience, and we're thrilled that our efforts were noticed during your stay. Our team is dedicated to maintaining high standards, and your feedback is a beautiful validation of their hard work. We are excited to have the chance to impress you once again during your next visit to Extended Stay America.Sincerely,Hotel Management

10/10 - 훌륭해요

Ashlyn

2024년 1월에 1박 숙박함

6/10 - 괜찮아요

Eric

2024년 1월에 1박 숙박함

2/10 - 너무 별로예요

Domingo

가족 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Very bad place
2023년 12월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 1월 10일
Dear Domingo, Thank you for your feedback and for being our guest. Please accept our apologies for not meeting your expectations. We appreciate your business and value you as a guest. We are sorry for your experience and hope to have an opportunity in the future to provide you with the hospitality for which we are known.Sincerely,Hotel Management

10/10 - 훌륭해요

Linda 님, Palm Bay

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The Staff was very friendly and helpful. Love my room 319. Very clean.
2023년 12월에 4박 숙박함
답변 제공: Hotel Management 님, 2024년 1월 10일
Dear Linda, Thank you for choosing Extended Stay America for your visit. We are glad you were pleased with your overall stay, particularly staff and cleanliness. We enjoyed having you as our guest and hope for the opportunity to host your future visits.Sincerely,Hotel Management

10/10 - 훌륭해요

Ashlyn

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함

10/10 - 훌륭해요

Ashlyn

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Love the staff. Everybody is so sweet. Christina make my check-in smooth and fast.
2024년 1월에 1박 숙박함

2/10 - 너무 별로예요

Kenneth

2023년 12월에 2박 숙박함

8/10 - 좋아요

Agustin

2023년 12월에 1박 숙박함

8/10 - 좋아요

Diane

반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함

4/10 - 별로예요

James

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Only a 2 from a 5
To many low life around and reeked of mariguana smell,rooms need upgrading
2023년 12월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 12월 16일
Dear James, Thank you for taking the time to write a review of our hotel. We apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well-poised to serve you better during your next stay. Thank you again for your candid feedback.Sincerely,Hotel Management

10/10 - 훌륭해요

Sandra 님, Aiken

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Si
2023년 12월에 1박 숙박함

2/10 - 너무 별로예요

ERIC

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 객실의 편안함
Horrible place!
I booked a non smoking room and my room smell super bad of cigarets and weed. The smell was everywere. My friends were in rooms near me and their rooms smell super bad too. My room was 201 that is in front of the stair that goes to the pool and it was pple smoking weed there so the smell got into my room. During check out i said something but obviously was too late. Also it says it include breakfast but when i went to have breakfast at 9:38 am the front desk lady told me that breakfast was till 9:30am. So day after i went for breakfast at 9 am and breakfast was over. They didn’t have it. Room was big and spacious but the towels were dirty, it was hair all over the bathroom and in the bed. I’m happy that i had my traveling blanket with me. I don’t recommend this place to anybody. Also this is a pet friendly hotel and i didn’t know that so pple where walking around inside the hotel with their pet dogs.
2023년 12월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 12월 12일
Dear ERIC, Thank you for the review and for sharing your experience. We adhere to a strict no-smoking policy and enforce it with a cleaning fee when we find evidence of smoking in a guest room. We appreciate you bringing this issue to our attention and apologize for the inconvenience this caused. We sincerely regret any inconvenience, especially those related to the cleanliness of our hotel, as this is a core focus of our commitment to guest satisfaction. We take your feedback seriously and will address this issue with our housekeeping associates to ensure such lapses do not happen again. We appreciate your feedback and hope to have the opportunity to welcome you back to our hotel.Sincerely,Hotel Management

2/10 - 너무 별로예요

Justus

좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 청결 상태
2023년 12월에 1박 숙박함

6/10 - 괜찮아요

Phillip

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The staff was super friendly and helpful but the room smelled awful 😣. Was glad I checked out!!!!
답변 제공: Hotel Management 님, 2024년 2월 9일
Dear Phillip, Please accept our apologies for the inconvenience caused; we regret your room was not spotless and fresh, resulting in an unpleasant experience on your visit. We have checklists to inspect every suite after we have serviced it. Unfortunately, we missed something during this process, so we sincerely apologize. We are working with our housekeeping team to reiterate the importance of our daily checklists to ensure this isn't repeated. Also, they are instructed to double-check the rooms before allocating them to the guest. On a positive note, it is nice to know you were pleased with the staff's helpful and friendly attitude. Please allow us another opportunity to provide a better experience on your next visit.Sincerely,Hotel Management

2/10 - 너무 별로예요

Carla

가족 여행
별로예요: 청결 상태, 편의 시설/서비스
I did not like anything!!! It was dirty, smelled dirty, didn’t want to even sleep on the dingy bedding. There was a diaper left behind on the floor by the night stand. This tells me how well they clean. If I could get my money back I would and will NEVER STAY THERE AGAIN. Noisy people, hanging out in the parking lot all hours and I did not feel safe at all!! DO KOT STAY HERE!!! It’s horrible.
2023년 12월에 2박 숙박함
답변 제공: Hotel Management 님, 2023년 12월 8일
Dear Carla, Thank you for choosing to stay with us. On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure it does not happen again. Moreover, we hope you will accept our apologies for the noise disturbances you experienced. This concern should not have gone unaddressed, and we sincerely apologize for how much it affected your stay. We hope you will consider giving us another opportunity to host you and welcome you back again soon.Sincerely,Hotel Management

2/10 - 너무 별로예요

Sue

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
The pool was very dirty with a ton of leaves in it . There was no chairs out to sit on . Our sink didn’t drain in the bathroom and they had no breakfast as they said the truck didn’t come . I will never stay here again .
2023년 12월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 12월 7일
Dear Sue, Thank you for your feedback. We apologize for our housekeeping staff overlooking some areas. This does not meet our standards; therefore, we are very disappointed that such was your experience. We will address this matter with our housekeeping associates to ensure it does not happen again. We hope you will consider giving us another opportunity to host you and welcome you back again soon.Sincerely,Hotel Management

8/10 - 좋아요

Karl 님, Sebastopol

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 2박 숙박함

8/10 - 좋아요

LINDA

2023년 11월에 5박 숙박함

4/10 - 별로예요

Rosanne

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Was not happy with this hotel at all. Glad it was only one night.
2023년 11월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 11월 18일
Dear Rosanne, Thank you for choosing us and sharing your remarks. Our team strives to ensure each guest has a perfect stay, so we regret not providing you with one. We are sorry for the issues that impacted your time. Our front desk team is available to help you. Please return to enjoy the outstanding service we typically provide.Sincerely,Hotel Management

4/10 - 별로예요

Jordan

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Dumpy, dirty, rusty shower curtain rods, rusty stoves, smelly rooms, dirty/sticky floors, holes in blankets, soft mushy beds, sink didn’t drain, trash all over parking lot. Coffee was good though.
2023년 11월에 2박 숙박함
답변 제공: Hotel Management 님, 2023년 11월 6일
Dear Jordan, Thank you for your feedback regarding your stay. We appreciate your experience, and we're pleased to hear that you enjoyed the coffee. We take your comments seriously, and they will be shared with our team for improvements. Providing a comfortable and clean environment is important to us, and your feedback will help us enhance our services. We hope you'll consider staying with us again in the future, and we'll work hard to make sure your experience is much improved. Your comments are valuable to us.Sincerely,Hotel Management

10/10 - 훌륭해요

Carlos

2023년 10월에 2박 숙박함

8/10 - 좋아요

JOHN

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Could not find a trash bin in my room, but I was only in the room for a few hours Also “breakfast“ was a little disappointing, coffee tea, very small muffins, and some breakfast bars, as well as some packages of oatmeal in a very small confined area in the lobby
2023년 10월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 11월 2일
Dear JOHN, Thank you for staying with us. We work hard to exceed our guests' expectations and are committed to providing outstanding hospitality. In addition, please know that your comments regarding breakfast have been shared with our associates as we continually strive to improve our guest experience. It was our pleasure to host your visit at Extended Stay America; we look forward to seeing you soon.Sincerely,Hotel Management

8/10 - 좋아요

Kele 님, Deer Trail

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
It was pretty noisy at night. The side doors were always propped open, not very secure. People smoke right at the doors, no way to get around it. The staff were very nice and helpful.
2023년 10월에 2박 숙박함

8/10 - 좋아요

Dirk

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 1박 숙박함

6/10 - 괜찮아요

zigang

2023년 9월에 1박 숙박함

8/10 - 좋아요

Jonathan

좋아요: 청결 상태, 직원 및 서비스
Everything was fine except that there was no computer available for guest to use.
2023년 8월에 5박 숙박함
답변 제공: Hotel Management 님, 2023년 9월 5일
Dear Jonathan, Thank you for staying with us and posting your review. We are glad your overall stay was pleasant; however, we apologize for your disappointment with us not having a computer for guests to use, which kept it from being perfect. We hope this was not too much of an inconvenience and did not take away from an otherwise great visit. Thank you for allowing us to be of service; we hope to have the pleasure of doing so again soon.Sincerely,Hotel Management

10/10 - 훌륭해요

Kristina

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
definitely worth the money
2023년 8월에 3박 숙박함

8/10 - 좋아요

Kristine

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
I rate it a 8 out of 10
It was a nice room . But the AC didn't get cold and room had a musty smell in the morning after came back from breakfast from after AC ~ running at night . ~
2023년 8월에 1박 숙박함
답변 제공: Management Team 님, 2023년 8월 20일
Dear Kristine, Thank you for being our guest at Extended Stay America and sharing your valuable comments. We aim to provide a fulfilling stay for our guests, and we are glad we achieved this with our relaxing room. However, we genuinely regret the issue regarding our AC. We appreciate you informing us about this concern so we can enhance our guest satisfaction moving forward. Thanks again for choosing us; we hope to have you back soon for the flawless accommodations you deserve.Sincerely,Hotel Management

4/10 - 별로예요

Valentin

출장 여행, 가족 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Old musty and run down property. Never going back there
2023년 8월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 8월 20일
Dear Valentin, Thank you for evaluating our hotel. We agree our property is starting to show its age, and we are currently having the same discussions with our brand leaders to see how we can enhance our guest's satisfaction. In the meantime, our associates are committed to providing clean and well-kept accommodations for our guests. Therefore, we genuinely regret failing to meet your expectations and ours. We appreciate you bringing this concern to our attention so we can address it appropriately with our housekeeping and maintenance team to prevent such matters from impacting future guests. Thanks again for the candid review, and we do hope to welcome you back soon for a much-improved stay.Sincerely,Hotel Management