수변 전망

홀리데이 인 멜버른-비에라 컨퍼런스 센터, IHG 호텔 여행 후기

3 out of 5

이용 후기

7.8

좋아요

평점 10 - 훌륭해요. 1004개 이용 후기 중 397개" "
평점 8 - 좋아요. 1004개 이용 후기 중 307개" "
평점 6 - 괜찮아요. 1004개 이용 후기 중 150개" "
평점 4 - 별로예요. 1004개 이용 후기 중 91개" "
평점 2 - 너무 별로예요. 1004개 이용 후기 중 59개" "

8.0/10

청결 상태

8.4/10

직원 및 서비스

7.8/10

편의 시설/서비스

7.6/10

숙박 시설 상태 및 시설

8.0/10

친환경

이용 후기

10/10 - 훌륭해요

Eunjeong

좋아요: 청결 상태
2023년 12월에 1박 숙박함

8/10 - 좋아요

Thomas

가족 여행
좋아요: 청결 상태, 직원 및 서비스
I would definitely stay at this property again.
2024년 4월에 4박 숙박함
답변 제공: General Manager 님, 2024년 4월 11일
Dear Thomas,It was a pleasure to host you at Holiday Inn Melbourne-Viera Conference Ctr, an IHG Hotel. We're delighted you had a great stay with us. On behalf of our team, we're looking forward to seeing you again and showing you all that Melbourne has to offer.

10/10 - 훌륭해요

Anne

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean, comfortable, well kept older property. Staff at desk were friendly. Bed super comfortable. Bathroom in 301 clean, but dated-had to jiggle that toilet handle to stop it running, minor issue!
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 5일
Dear Anne,Our friendly staff works hard to ensure all our guests feel welcome and will be glad you appreciated their kind assistance. It's also great to know that our clean, comfortable rooms impressed you. The next time you're in the area, please come see us again at Holiday Inn Melbourne-Viera Conference Ctr, an IHG Hotel for another great stay!

6/10 - 괜찮아요

Melinda

별로예요: 직원 및 서비스
2024년 3월에 1박 숙박함

8/10 - 좋아요

Ray

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
The hotel was okay for what we paid,the lady from front desk was very friendly and nice
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 29일
Dear Ray,Thanks for joining us at Holiday Inn Melbourne-Viera Conference Ctr, an IHG Hotel. We're pleased our friendly front desk team warmly welcomed you to our hotel. Your review is appreciated, and we hope to see you again.

10/10 - 훌륭해요

Matt

2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Katrina

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was very friendly. Place was very clean and well kept.
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 25일
Dear Katrina,Thank you for sharing your experience at Holiday Inn Melbourne-Viera Conference Ctr, an IHG Hotel! We're delighted you found our team friendly and our establishment well-maintained. Your satisfaction is our top priority, and we're thrilled we look forward to welcoming you back for another great experience!

10/10 - 훌륭해요

Mikka

Good
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 25일
Dear Mikka,It was a pleasure hosting you at Holiday Inn Melbourne-Viera Conference Ctr, an IHG Hotel! We're glad you enjoyed your visit, and we hope to see you again soon.

10/10 - 훌륭해요

Brian

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything was great!
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 21일
Dear Brian, We're happy when you're happy! Thank you for choosing Holiday Inn Melbourne-Viera Conference Ctr, an IHG Hotel, and for the perfect rating. It was a pleasure having you as our guest, and we hope your travels bring you back our way again soon!

4/10 - 별로예요

Nigel

별로예요: 청결 상태, 숙박 시설 상태 및 시설
2024년 2월에 3박 숙박함

8/10 - 좋아요

ROB

연인과의 여행
Great
2024년 3월에 2박 숙박함
답변 제공: General Manager 님, 2024년 3월 5일
Dear Rob,Thank you for choosing to stay with us at Holiday Inn Melbourne-Viera Conference Ctr, an IHG Hotel. Impressing every guest with a wonderful experience is a top priority for us, so we're thrilled you enjoyed your visit. If there was anything we could have done differently to improve your trip, please don't hesitate to reach back out. The pleasure was all ours, and we hope to welcome you back in the future.

8/10 - 좋아요

Lynn

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean
2024년 2월에 3박 숙박함
답변 제공: General Manager 님, 2024년 3월 1일
Dear Lynn,It's always a pleasure hearing from our guests. We're glad our attention to cleanliness impressed you, and we look forward to seeing you again the next time you're in town.

8/10 - 좋아요

Michael

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Exactly as you would expect from a Holiday Inn - clean, comfy, convenient
2024년 2월에 2박 숙박함
답변 제공: General Manager 님, 2024년 2월 23일
Dear Michael,Thank you for sharing your experience at Holiday Inn Melbourne-Viera Conference Ctr, an IHG Hotel! We're delighted to have provided you with a comfortable and convenient stay. Our team looks forward to welcoming you back for another satisfying experience!

10/10 - 훌륭해요

William

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great room. Very clean. Staff was very friendly
2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 13일
Dear William,It was an honor having you as a guest at Holiday Inn Melbourne-Viera Conference Ctr, and IHG Hotel! We are glad you could enjoy our spacious accommodations, clean facilities, and friendly service. Thanks for staying with us, and we cannot wait to see you again soon!

10/10 - 훌륭해요

Elizabeth

좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Very pleasant and productive fessing nap staff
2024년 1월에 1박 숙박함
답변 제공: Carol Spivey, General Manager 님, 2024년 2월 8일
Greetings Elizabeth,Thank you so much for your review, but most of all selecting our hotel to stay and relax. We hope to enjoy your return soon.Sunny regards,

10/10 - 훌륭해요

Marie

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Friendly and professional staff
2024년 1월에 1박 숙박함
답변 제공: General Manager 님, 2024년 1월 29일
Dear Marie,We're delighted you enjoyed our friendly service and trust you had the comfortable stay we are known for at Holiday Inn Melbourne-Viera Conference Ctr, an IHG Hotel. Thank you, and please consider returning soon for another fantastic time.

8/10 - 좋아요

Brittany

좋아요: 청결 상태, 직원 및 서비스
2024년 1월에 1박 숙박함
답변 제공: Carol Spivey, General Manager 님, 2024년 2월 8일
Thank you Brittany, and come back soon!Sunny regards,

10/10 - 훌륭해요

Suzanne

2024년 1월에 1박 숙박함
답변 제공: Carol Spivey, General Manager 님, 2024년 2월 8일
WOW! Suzanne, a 10 out of 10, you make us blush. All seriousness - Thank you! We truly appreciate your business, and happy that you enjoyed your stay.Please remember us when traveling in this area and come back soon.Sunny regards,

10/10 - 훌륭해요

tiffani

출장 여행
좋아요: 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Carol Spivey, General Manager 님, 2024년 2월 8일
Hi Tiffani,Thank you for the 10 out of 10. You are certainly a 10 to us! We are delighted you enjoyed your stay and welcome you back anytime.All the best, and look forward to your return.

10/10 - 훌륭해요

Pamela

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Comfortable stay
It was a comfortable stay and the receptionist was very helpful.
2024년 1월에 1박 숙박함
답변 제공: General Manager 님, 2024년 1월 12일
Dear Pamela,Thank you for choosing Holiday Inn Melbourne-Viera Conference Ctr, an IHG Hotel. You can always depend on us for comfortable accommodations and attentive service. We look forward to welcoming you back.

6/10 - 괜찮아요

Saundra

좋아요: 직원 및 서비스
2023년 12월에 1박 숙박함

4/10 - 별로예요

Victoria

별로예요: 청결 상태, 숙박 시설 상태 및 시설
There was no tissue in the bathroom, had to use Kleenex afterwards, and the toilet made a running noise all night. When checking out about 7am no one was at the front desk so I called once in the car to tell them about this
2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2023년 12월 24일
Dear Victoria,Feedback from our guests is always appreciated as it helps us improve. Please accept our apologies for any concerns about the bathroom and for any difficulty finding our staff to check out. We'll look into your comments further, and we hope to see you again should you be back in the area.

10/10 - 훌륭해요

Malik

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 2박 숙박함

4/10 - 별로예요

Robin

단체 여행
Would not recommend
The AC unit was SO LOUD that we finally turned the AC up at night just to be able to sleep. The alarm clock was set by someone to go off at like 1 am in the morning, couldn’t figure out how to turn it off socket kept ringing every 5 minutes. Finally had to wake up turn on a light to figure out to unplug it. Check in - we waited about 5 minutes until someone finally came out to wait on us, he was so quick and quiet while checking us in (I was not impressed) then while trying to turn the tv on, a worker just walked into our room. Of course she apologized but at least we were able to show her the tv wasn’t working. The only plus about this hotel was the bed was comfortable.
2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2023년 12월 19일
Dear Robin,Thank you for taking a moment to leave a review. We sincerely regret to learn of your disappointment with your recent experience. What you have shared does not reflect our high standards, and we’ll be sure to share your comments with the respective teams so this can be looked into. Additionally, although we undergo regular pest control procedures, we will conduct a complete evaluation to ensure that everything is as it should be. On a positive note, we appreciate you mentioning our comfortable beds. It was a pleasure having you as our guest, and we hope you will give us another opportunity in the future to change your lasting impression.

6/10 - 괜찮아요

David

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
The condition of the hotel felt a little bit tired. It was clean, the staff was friendly, the location was good. I'd stay again.
2023년 10월에 2박 숙박함
답변 제공: General Manager 님, 2023년 12월 15일
Dear David,Thank you for leaving us a review. We are glad that you appreciated our high standards of cleanliness, team members, and convenient location. To know that you would stay with us again is the best compliment. All of your feedback will be shared with our team for improvement. We look forward to welcoming you back.

4/10 - 별로예요

Laura

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Mold
First room on First floor had mold Second room the toilet didn't flush and we had to use a plunger each time using toilet. I did ask to see a third room and it had mold as well. We stayed in the room with the non flushing toilet. All 3 woke up congested. This room doesn't smell like mold however I am guessing its the entire hotel that has mold.It is just more noticeable on the first floor.
2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2023년 12월 11일
Dear Laura,Thank you for taking the time to share your experience with us. We're deeply concerned about the issues you encountered in each room. Your comments will be promptly addressed to ensure our hotel meets the highest standards. Your well-being is our top priority, and we hope for another chance to provide you with a comfortable experience.

10/10 - 훌륭해요

edward

2023년 12월에 1박 숙박함

10/10 - 훌륭해요

meng

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
No breakfast
2023년 11월에 1박 숙박함
답변 제공: General Manager 님, 2023년 12월 7일
Dear Meng,Thank you for choosing Holiday Inn Melbourne-Viera Conference Ctr, an IHG Hotel. We are pleased to know that you highly rated your experience. However, we also understand that the lack of breakfast was a downside for you. We will consider your feedback and hope to have another opportunity to provide you with an even more satisfying stay next time.

10/10 - 훌륭해요

Johan Alexis

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Everything was excelent, I recomments this Hotel..
2023년 11월에 5박 숙박함
답변 제공: General Manager 님, 2023년 12월 7일
Dear Johan Alexis,Our day is brightened by your kind recommendation of Holiday Inn Melbourne-Viera Conference Ctr, an IHG Hotel! We're always proud to hear that a guest had an excellent stay. Many thanks for your outstanding rating, and we hope you'll come back!

10/10 - 훌륭해요

Janene

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함

8/10 - 좋아요

Jesus 님, KISSIMMEE

출장 여행
좋아요: 청결 상태, 직원 및 서비스
Good conditions
2023년 11월에 2박 숙박함
답변 제공: General Manager 님, 2023년 12월 5일
Dear Jesus,Thanks for being our guest at Holiday Inn Melbourne-Viera Conference Ctr, an IHG Hotel. We appreciate you letting us know you had a great stay. Safe travels, and come back soon.

10/10 - 훌륭해요

Susan

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Difficult to rate the property as I was in and out in no time. Staff were friendly, clean room, nice breakfast.
2023년 11월에 1박 숙박함
답변 제공: General Manager 님, 2023년 11월 30일
Dear Susan,Our day is brightened by your excellent rating of Holiday Inn Melbourne-Viera Conference Ctr, an IHG Hotel! We're delighted you enjoyed our friendly hospitality, clean accommodations, and tasty breakfast. Thank you for choosing to stay with us, and we hope you'll return!

6/10 - 괜찮아요

Ervin

2023년 11월에 2박 숙박함

10/10 - 훌륭해요

Lorina

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was exceptional!
2023년 11월에 1박 숙박함
답변 제공: General Manager 님, 2023년 11월 20일
Dear Lorina,Thank you for your kind words. We're delighted you had an excellent experience with our exceptional staff. Your positive feedback is much appreciated, and we hope to host you again soon at Holiday Inn Melbourne-Viera Conference Ctr, an IHG Hotel.

10/10 - 훌륭해요

Krojgy

2023년 11월에 1박 숙박함

6/10 - 괜찮아요

Koi

2023년 11월에 2박 숙박함

8/10 - 좋아요

Christina

2023년 11월에 1박 숙박함

2/10 - 너무 별로예요

Tyrone 님, Valicro

2023년 10월에 2박 숙박함

6/10 - 괜찮아요

Victor

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
Staff was very pleasant.
2023년 11월에 1박 숙박함
답변 제공: General Manager 님, 2023년 11월 5일
Dear Victor,Thank you for acknowledging our team's hospitality. We hope to have the pleasure of serving you again soon.

6/10 - 괜찮아요

Marsha

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
No breakfast
Breakfast NOT in booking
2023년 10월에 1박 숙박함
답변 제공: General Manager 님, 2023년 10월 13일
Dear Marsha,Thank you for your comments, and we apologize for any confusion regarding our offerings. Please know that breakfast is available for an additional charge. Should you wish to discuss this further, or if you have any further questions, please do not hesitate to reach out to us offline so that we may better assist you.

10/10 - 훌륭해요

Kathleen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great staff, great stay
The staff is wonderful. They go above and beyond the definition of excellent customer service. Very personable and ensure your stay is as comfortable as possible. I will definitely stay there again!
2023년 10월에 3박 숙박함
답변 제공: General Manager 님, 2023년 10월 13일
Dear Kathleen,Thank you for sharing this lovely review of Holiday Inn Melbourne-Viera Conference Ctr, an IHG Hotel. We're pleased to have met your high standards with our exceptional service! It was a pleasure to host you, and we hope to see you again soon!

10/10 - 훌륭해요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great
Clean updated hotel with amazing staff
2023년 9월에 1박 숙박함
답변 제공: General Manager 님, 2023년 10월 5일
We were happy to provide you with clean, welcoming accommodations, and we're glad you enjoyed your visit. The next time you're in town, please come see us again at Holiday Inn Melbourne-Viera Conference Ctr, an IHG Hotel!

10/10 - 훌륭해요

NICOLAS 님, Miami Beach

2023년 10월에 1박 숙박함

8/10 - 좋아요

Deana

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We enjoyed our stay - the bed was comfortable and the pillows were perfect. We also had a great breakfast!
2023년 9월에 1박 숙박함
답변 제공: General Manager 님, 2023년 10월 3일
Dear Deana,We're pleased to hear that you enjoyed your stay with us! It's great knowing you found the bed comfortable and enjoyed the breakfast. If your travels bring you back to our area, we'd be happy to welcome you again at Holiday Inn Melbourne-Viera Conference Ctr, an IHG Hotel.

8/10 - 좋아요

Byron

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 2박 숙박함

8/10 - 좋아요

Robert

좋아요: 청결 상태, 직원 및 서비스
Staff very helpful. Shame about building work outside...
2023년 9월에 1박 숙박함
답변 제공: General Manager 님, 2023년 9월 30일
Dear Robert,Thank you so much for the high rating, and we are delighted to know that our friendly service impressed you. Please consider coming back to join us again soon.

10/10 - 훌륭해요

Maxine 님, Liberty

출장 여행
좋아요: 편의 시설/서비스
Easy checkin and checkout. Quiet
2023년 9월에 1박 숙박함
답변 제공: General Manager 님, 2023년 9월 30일
Dear Maxine,Thank you so much for choosing to stay with us at Holiday Inn Melbourne-Viera Conference Ctr, an IHG Hotel. Providing our guests with a quiet and comfortable stay is one of our top priorities. Consequently, we are delighted to hear that we could deliver for you. We hope the rest of your travels were a success, and we hope to see you again soon.

10/10 - 훌륭해요

Desiree

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 1박 숙박함

10/10 - 훌륭해요

Kathleen

2023년 9월에 1박 숙박함
답변 제공: Chris 님, 2023년 9월 17일
Thank you for the 10/10 review. We do not take this for granted, as you certainly had a choice. It was out honor to have you as our guest and we sincerely hope to see you again if your travels bring you back to the area.

8/10 - 좋아요

Douglas

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good location
2023년 9월에 3박 숙박함
답변 제공: General Manager 님, 2023년 9월 13일
Dear Douglas,It was truly a pleasure to host your recent stay at Holiday Inn Melbourne-Viera Conference Ctr, an IHG Hotel. We're thrilled to hear you had a positive experience and that you appreciated our wonderful location. Thank you for your review, and we hope to have the opportunity to welcome you back soon.