디럭스룸, 퀸사이즈침대 2개, 풀사이드 | 객실에서 보이는 전망

센테니얼 호텔 스포캔 여행 후기

3.5 out of 5
센테니얼 호텔 스포캔
303 West North River Drive, Spokane, WA

이용 후기

8.6

훌륭해요

평점 10 - 훌륭해요. 1785개 이용 후기 중 1050개" "
평점 8 - 좋아요. 1785개 이용 후기 중 412개" "
평점 6 - 괜찮아요. 1785개 이용 후기 중 174개" "
평점 4 - 별로예요. 1785개 이용 후기 중 92개" "
평점 2 - 너무 별로예요. 1785개 이용 후기 중 57개" "

9.0/10

청결 상태

8.8/10

직원 및 서비스

8.6/10

편의 시설/서비스

9.0/10

숙박 시설 상태 및 시설

8.6/10

친환경

이용 후기

10/10 - 훌륭해요

Andrew

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Let me tell you. IF you have a room looking at pool ( pool was closed when we were there) crack you're window. The rushing water will put you to sleep. Or just take a walk in the park behind the hotel. AMAZING!!!!! Hotel was clean and everyone at the front desk was amazing, breakfast was spot on!!! If your a late night site at the bar,Ben the bartender was the best( the others were amazing also dont get me wrong) Ben was there for march madness when i was there!!! Over all spend the extra few bucks. Its definitely worth it.
2024년 4월에 5박 숙박함

8/10 - 좋아요

Jessica

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Loved the location. Facilities were clean.
2024년 4월에 3박 숙박함

2/10 - 너무 별로예요

Hillary

아이를 동반한 가족 여행
Any time there is something that is out of service or not working all hotel guest should get pricing lowered or comped something else to make up the lack of the other “amenities “ the hotel claims to provide. Upon arrival I was definitely not greated by the concierge… but more like looked at as another needy customer. My booking reservation was made threw Expedia there price was quoted to me at$187. For the deluxe king size bed. The room was dirty to say the least. We ended up having to switch rooms! My main concern tho is the total price I see on my credit card $286.49…and another charge for $38.15. The employee at the front desk told me that there would be a refund of some charges after check out. I am not seeing this. Also how does a price go from $187 to $286.49. I suggest you reach out to me immediately to resolve this issue. I will be sending out a letter to Expedia, and the head quarters of the Davenport Hotel. Hillary Barnett 509-994-7171 Message phone 509-684-8766
2024년 4월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 12일
Dear Hillary, Thank you for your review. We sincerely regret to learn of your disappointment with your experience. Your feedback about our accommodations will be shared with housekeeping to ensure our high standards of cleanliness are being met. Please know that when booking through a third-party company, billing inquiries and refunds should be dealt with through them. It was a pleasure having you here, and we hope you will give us another opportunity in the future to change your lasting impression.

6/10 - 괜찮아요

Amber

연인과의 여행
좋아요: 편의 시설/서비스
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The good: The room was nice and big. Enjoyed the Jacuzzi tub and the balcony. It was pretty close to everything. The staff seemed friendly and helpful. The bad: the room was not clean. First we seen a pair of dirty socks by the door and then there was stains on the sheets and blankets. The staff did give us new bedding and said they would take off the fees. We also paid for the breakfast which they offered quite a few choices but it was bland and the sausage didn't seem cooked..
2024년 4월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 7일
Dear Amber,Thank you for staying with us and taking the time to share your thoughts. We're glad our convenient location, friendly staff, and relaxing hot tub added to your experience. However, we apologize for any concerns about cleanliness and for any disappointment with breakfast. We'll pass your comments along to the appropriate staff members, and we hope to see you again should you be back in the area.

10/10 - 훌륭해요

Jason

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great location, very clean, good coffee
2024년 3월에 2박 숙박함
답변 제공: Centennial Management 님, 2024년 4월 5일
Hello Jason. Thank you for your kind words. We are proud to live up to your standards. The Centennial Hotel eagerly awaits your return.

10/10 - 훌륭해요

Angela

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
we enjoyed our stay at the property. Beautiful scenery, close walk to our dinner reservations and concert. Friendly staff. Great bacon on the breakfast buffet.
2024년 3월에 1박 숙박함
답변 제공: Centennial Management 님, 2024년 3월 26일
Angela, we are honored that you enjoyed your stay with us. Whenever you next come through Spokane please allow us to give you another wonderful stay.

8/10 - 좋아요

Louis

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
All good!
2024년 2월에 2박 숙박함
답변 제공: Centennial Management 님, 2024년 3월 24일
Thank you for staying at the Centennial Hotel. We hope to see you again soon.

10/10 - 훌륭해요

Anita

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Centennial Management 님, 2024년 3월 24일
Thank you for staying at the Centennial Hotel. We hope to see you again soon.

10/10 - 훌륭해요

Joshua

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We came for a weekend getaway for my husband's birthday. The TV was on the fritz, so they upgraded us to a riverview king suite with a private balcony. We didnt have to ask for anything. The staff went above and beyond to take care of us. The Centennial is a choice hotel in the best location. I've stayed in a couple other hotels in Spokane and the Centennial is by far the best!
2024년 3월에 2박 숙박함
답변 제공: Centennial Management 님, 2024년 3월 19일
Hello Joshua. Thank you for your kind words. We are delighted that we could provide you a stay that lives up to your expectations. Please come visit us soon!

8/10 - 좋아요

Dane

2024년 2월에 2박 숙박함
답변 제공: Centennial Management 님, 2024년 4월 8일
Hi Dane! Thank you for your kind review. We hope to see you at the Centennial Hotel soon.

6/10 - 괜찮아요

Kim

단체 여행
별로예요: 직원 및 서비스
Checked into my room and it wasn’t even cleaned yet so they didn’t check that before letting us check in they gave us another room but I feel they should’ve offered me a discount for the inconvenience. They weren’t even apologetic about it.
2024년 3월에 1박 숙박함
답변 제공: Centennial Management 님, 2024년 3월 17일
Hello Kim. Thank you for your feedback. We apologize for the inconvenience of being given a room that hadn't been fully refreshed. Your notes have been passed along to the respective departments.If you are ever coming through Spokane, please consider giving us a chance to show you the standard of stay we strive for.

4/10 - 별로예요

Debbie

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함

4/10 - 별로예요

Matthew

가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
This property itself is beautiful but this is the second time ive stayed here and it will be the last. I booked through expedia and when I tried to check-in their system wasnt showing my booking. I gave them my confirmation number and still nothing. I waiting an hour, which shortened up my already super late check at almsot midnight before they were finally able to check me in. The room was nice other than the dirty sock, a use cotton swab used to clean someones ear and a pait of toenail clippers. I also inspected the bed with my UV light and yep, it picked up body fluids. I took pictures of all this and intented on posting them. I dont see anywhere to do so. I tried to use my voucher that I had to pay for but they had only one person working and in 30 minutes I never saw them so I went back to my room. The property is beautiful and its a shame its still has the same issues I experienced before the remodel. I cannot believe the Davenport would let this Hotel operate this way. This was a complete waste of my money, especially for just 11 hours. I will never do business with them or any of the Davenports again.
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 15일
Dear Matthew,Thank you for your review. It's always a thrill to welcome back a valued guest; however, we sincerely regret that you were not fully satisfied with your experience. Your feedback about our accommodations and service will be shared internally to ensure our high standards of hospitality and cleanliness are being met. Please know that third-party sites sometimes have issues syncing up with our systems, resulting in such situations. We understand your frustration at the inconvenience this caused, and we'll be sure to discuss your report internally. It is our hope that you will give us another chance in the future to change your lasting impression.

8/10 - 좋아요

Gabriele

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location
2024년 3월에 2박 숙박함
답변 제공: Centennial Management 님, 2024년 3월 12일
We're glad you enjoyed your stay Gabriele! The next time you're in the Spokane area we would be happy to host you again.

10/10 - 훌륭해요

Pete

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great place to stay! Relaxing and amazing view of the river!
2024년 3월에 1박 숙박함
답변 제공: Centennial Management 님, 2024년 3월 12일
We're glad you enjoyed your stay Pete! Thank you for leaving your feedback with us. Early Spring is the best time to view the river and the falls. The next time you're in the Spokane area we would be happy to host you again.

6/10 - 괜찮아요

Hanna

아이를 동반한 가족 여행
별로예요: 청결 상태
Room was not clean, dirt and crumbs everywhere on the floor and nothing was wiped down. Food and hair all visible as soon as we walked in the room
2024년 3월에 2박 숙박함
답변 제공: Centennial Management 님, 2024년 3월 12일
Hanna, thank you for leaving your feedback with us. We regret that we did not meet the standards which we strive to achieve. Your notes have been passed on to the respective departments and will be taken to heart. If you are coming through Spokane again please allow us a chance to improve.

10/10 - 훌륭해요

Cathy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We stayed for State B Basketball so the location was perfect. Check in was easy and the atmosphere during this time was exciting. The only thing we did not like was the breakfast buffet that was served. The eggs and potatoes were cold. It would have been nice to be able to have the option of ordering off the menu.
2024년 2월에 3박 숙박함
답변 제공: Centennial Management 님, 2024년 3월 12일
We're glad you enjoyed your stay Cathy! Thank you for leaving your feedback with us. We will be sure to pass it along to the respective departments. The next time you're in the Spokane area we would be happy to host you again.

2/10 - 너무 별로예요

Kevin

좋아요: 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함

6/10 - 괜찮아요

Blaine

가족 여행
좋아요: 직원 및 서비스
Was unable to order room service and the restaurant was so busy we couldn't get a table. They need more staff.
2024년 2월에 4박 숙박함
답변 제공: Front Desk Staff 님, 2024년 3월 7일
Hi Blaine,Thank you for taking time to provide us feedback about your stay. We've shared your comments with the Centennial restaurant management team. Please consider staying with us in the future.Thank you

10/10 - 훌륭해요

violet

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great customer service
2024년 2월에 2박 숙박함
답변 제공: General Manager 님, 2024년 3월 5일
Dear Violet,We're so happy to know that our team's attentive service impressed you during your visit and that you had a good time with us overall. Thank you so much for the five-star rating and we hope to see you again soon.

8/10 - 좋아요

Kayla

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
We’ve stayed at this property for years, even before it was the Centennial. This was hands down our worst experience. We had a 2 queen room that overlooked the park and it was the smallest room I have ever stayed in at a hotel. We had our suitcases laid out in the hallway by the bathroom due to lack of space. And I knew this upon booking, but my kids were extremely disappointed that the pool was outdoors and not indoors. The beds were uncomfortable and warped. And the biggest issue, which is not necessarily the hotels fault, but our room was in a further away wing from the lobby and 2 out of the 3 nights we were there, we were woken up at midnight by a group of kids that were screaming, running and banging on doors. My husband handled it, but the hotel should do a better job of monitoring rooms/areas that are further away from the lobby. Aside from the negative, the room was clean, the staff was friendly and the buffet breakfast was good. Unfortunately we will probably not choose to stay here again.
답변 제공: General Manager 님, 2024년 3월 5일
Dear Kayla,Thank you for choosing to stay with us during your recent trip. Our goal is to provide every guest with clean accommodations and friendly service, so we're delighted that was the case for you. However, we're disappointed to learn we fell short of expectations in other aspects. We offer our sincere apologies if you weren't fully comfortable in your room. Also, we're very sorry for any disturbance you experienced and for any inconvenience this may have caused you. Your comments have been noted and will be kept in mind moving forward. We appreciate your feedback and wish you safe travels ahead.

8/10 - 좋아요

Teresa

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Close to Riverfront Park and Spokane Arena
2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 28일
Dear Teresa,Thank you for choosing to stay with us at Centennial Hotel Spokane. Our goal is to provide every guest with a great experience, and we're thrilled you were able to take advantage of our convenient location. The pleasure was all ours, and we hope to welcome you back in the future.

10/10 - 훌륭해요

Tawnni

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함

4/10 - 별로예요

phill

별로예요: 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함

8/10 - 좋아요

Gulmira

단체 여행, 반려동물 동반 여행
좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Location
2024년 2월에 2박 숙박함
답변 제공: General Manager 님, 2024년 2월 23일
Dear Gulmira,Thank you for choosing Centennial Hotel Spokane. It's great that our property's location met your expectations and added to your overall experience. We're committed to providing convenience and accessibility for our guests, and we look forward to welcoming you back for another enjoyable stay!

8/10 - 좋아요

Erik

2024년 2월에 1박 숙박함
답변 제공: Centennial Management 님, 2024년 3월 24일
Thank you for staying at the Centennial Hotel. We hope to see you again soon.

10/10 - 훌륭해요

Emily

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We had such a great experience here. The staff was so nice and helpful. Will definitely be coming back!
2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 21일
Dear Emily,Thank you for your review! We're thrilled to hear you had a great experience and enjoyed the hospitality of our team. Our team eagerly awaits welcoming you back to Centennial Hotel Spokane for another stay.

10/10 - 훌륭해요

Asenah

2024년 2월에 1박 숙박함
답변 제공: Centennial Management 님, 2024년 3월 24일
Thank you for staying at the Centennial Hotel. We hope to see you again soon.

10/10 - 훌륭해요

Leroy

2024년 2월에 1박 숙박함
답변 제공: Centennial Management 님, 2024년 3월 24일
Thank you for staying at the Centennial Hotel. We hope to see you again soon.

10/10 - 훌륭해요

Wayne and Pauline 님, Bridgton

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Absolutely very magnificent view! Comfortable bed and everything is so perfect!
2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 18일
Dear Wayne And Pauline,Wow! Thank you for choosing Centennial Hotel Spokane and for taking the time to share such a delightful review. Our views truly are stunning so we are thrilled you enjoyed them, as well as our luxurious bed. We look forward to welcoming you back for many more memorable visits.

8/10 - 좋아요

Brian

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great location, updated interior. The coffee shop may be their best asset
2024년 2월에 3박 숙박함
답변 제공: General Manager 님, 2024년 2월 18일
Dear Brian,Thank you so much for taking the time to share your thoughts on your recent visit. We're delighted you had an enjoyable experience, and we appreciate you spotlighting our great coffee shop. Hopefully, you took full advantage of our excellent location and the convenience it affords! It was a pleasure having you here, and we hope you return soon.

10/10 - 훌륭해요

Leslie

반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It’s right on the path to local attractions so very walkable.
2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 18일
Dear Leslie,Providing easy access to nearby points of interest is one of our priorities, and we're delighted that our location met your needs. We hope you had a fantastic time exploring the area, and we look forward to welcoming you back to Centennial Hotel Spokane for another enjoyable stay in the future!

8/10 - 좋아요

Garth

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I’ve stayed here many times for the convenience
2024년 1월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 15일
Dear Garth,Location is one of the most important aspects of taking a trip, so we're glad that you could experience all the convenience ours affords our guests. We appreciate your continued patronage, and we look forward to welcoming you back to Centennial Hotel Spokane in the future.

2/10 - 너무 별로예요

David

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함

6/10 - 괜찮아요

Nikki Sunae

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
2024년 2월에 2박 숙박함

8/10 - 좋아요

lori

2024년 2월에 2박 숙박함

10/10 - 훌륭해요

Kenneth

2024년 2월에 2박 숙박함
답변 제공: Centennial Management 님, 2024년 3월 24일
Thank you for staying at the Centennial Hotel. We hope to see you again soon.

6/10 - 괜찮아요

susan

연인과의 여행
좋아요: 청결 상태
별로예요: 편의 시설/서비스
I did not like that we were charged for parking. We have stayed there in the past and there was no parking charge until this visit. We won't stay here again.
2023년 7월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 13일
Dear Susan,Thank you for taking a moment to let us know about your experience. We are disappointed you had issues with this visit and apologize for any inconvenience with our parking fees. Thank you for being a loyal guest, and we hope you will reconsider and continue to stay with us when you are in the area. We hope to see you again soon.

8/10 - 좋아요

Lavonnie

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good place to stay
2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 9일
Dear Lavonnie,Many thanks for your positive rating of Centennial Hotel Spokane! We're glad your stay was pleasant. Your kind praise is valued and we hope you'll return.

10/10 - 훌륭해요

Ulises

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice waterfall next to the property where you can walk on the bridge to see.
2024년 2월에 2박 숙박함
답변 제공: General Manager 님, 2024년 2월 9일
Dear Ulises,Thank you for choosing Centennial Hotel Spokane. It's a delight to hear that the beauty of our location was something you appreciated, and we look forward to welcoming you back in the future for another five-star experience.

10/10 - 훌륭해요

Jasmin

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
It was unfortunate that the pool was closed during our stay.
2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 7일
Thank you for your feedback. We're happy to see your overall stay was pleasant. The outdoor pool is a seasonal amenity, and we hope you'll have the chance to enjoy it the next time you're in town. Please come see us again soon at Centennial Hotel Spokane!

10/10 - 훌륭해요

Keyana

2024년 2월에 2박 숙박함
답변 제공: Centennial Management 님, 2024년 3월 24일
Thank you for staying at the Centennial Hotel. We hope to see you again soon.

10/10 - 훌륭해요

Shari

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was all great dinner was delicious. Parking was convenient.
2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 2일
Dear Shari,It is fantastic to know you had a great experience at Centennial Hotel Spokane! From our delicious culinary offerings to our convenient amenities, we love to impress. We hope to welcome you back next time you're in Spokane!

8/10 - 좋아요

Shawn

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I was disappointed that complimentary coffee was not offered in the lobby,
2024년 1월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 2일
Dear Shawn,We appreciate your feedback and apologize for any inconvenience you experienced regarding the coffee service in our lobby. We'll certainly take this into consideration as we strive to enhance our guest experience. Thank you for bringing this to our attention, and we look forward to the opportunity to welcome you back and provide an even more satisfying stay.

10/10 - 훌륭해요

Milysa

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함

8/10 - 좋아요

MARTY

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Bed was a little soft for being a Davenport hotel, but the room was great!
2024년 1월에 1박 숙박함
답변 제공: General Manager 님, 2024년 1월 31일
Dear Marty,Thank you for your high rating. We at Centennial Hotel Spokane are delighted to hear you enjoyed your room, and we look forward to providing a more comfortable night's sleep the next time you stop in for a visit.

10/10 - 훌륭해요

Ana 님, White Swan

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice king size bedroom. Loved the mirrors. Would stay again!
2024년 1월에 3박 숙박함
답변 제공: General Manager 님, 2024년 1월 30일
Dear Ana,Thank you for choosing Centennial Hotel Spokane; we're pleased to hear that you enjoyed the comfort of our accommodations during your visit. It would be our pleasure to see you again in the future, so don't be a stranger!

8/10 - 좋아요

Steven

단체 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
I was there for two nights. What I did not like was there was only one person doing EVERYTHING for the 50 people eating the Sunday buffet breakfast. Ridiculous! Sunday night dinner was the same thing. One person to help. Yikes! The bar was not open during the daytime hours and their was NO BREAKFAST AT ALL on Monday. Best Western Plus does a better job than that. CATER TO YOUR CUSTOMERS PLEASE !
2024년 1월에 2박 숙박함
답변 제공: General Manager 님, 2024년 1월 28일
Dear Steven,Thank you for your feedback on your recent stay. We understand your concerns regarding breakfast and Sunday night dinner. Your experience highlights an area for improvement in our service, and we take it seriously. We are committed to enhancing our guest experience and appreciate your insight. It is our hope to have an opportunity to provide you with a more satisfying experience in the future.

2/10 - 너무 별로예요

Patrick

별로예요: 직원 및 서비스
Buyer Beware: Front desk and corporate policy is to not listen or remedy issues with booking online that defaults to wrong days, they refused to refund me an extra room that was accidentally booked an extra day when I showed up to check in. Joe and Alex at front desk want your money more than the IRS! That says a lot… There is a Ponzi Scheme resort fee (this is not a resort) with a coupon scheme, just give me a room and do not make me eat at your restaurant please! There are bibles in every room. Not sure why a business would try and convert people in a hotel room in 2024, but they are… In summary, it’s eighties look and feel without the customer service from that era… You can find better hospitality, there are lots of good hotels in Spokane that are not a profit vacuum. Hope you enjoyed my rambling!
답변 제공: General Manager 님, 2024년 1월 28일
Dear Patrick,We appreciate your feedback, and we apologize for any difficulties adjusting your reservation. Bookings made via third-party sites need to be adjusted or refunded through that same site. Additionally, please accept our apologies for any distress about our fees and in-room amenities. We'll keep your comments in mind, and we hope you'll consider staying with us again should you be back in the area.

10/10 - 훌륭해요

Frank

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very comfortable stay. Would have appreciated some coffee available in the lobby rather than having to go to the restaurant.
2024년 1월에 2박 숙박함
답변 제공: General Manager 님, 2024년 1월 27일
Dear Frank,We're glad you had a comfortable stay at Centennial Hotel Spokane. Your feedback regarding the availability of coffee is appreciated, and we'll take your suggestion into consideration to enhance our guest experience. It was a pleasure to have you stay with us, and we hope to have the opportunity to serve you again.