리셉션

스팀 플랜트 호텔 여행 후기

3 out of 5
스팀 플랜트 호텔
123 S. Post Street, Spokane, WA

이용 후기

8.0

매우 좋아요

평점 10 - 훌륭해요. 1007개 이용 후기 중 395개" "
평점 8 - 좋아요. 1007개 이용 후기 중 331개" "
평점 6 - 괜찮아요. 1007개 이용 후기 중 145개" "
평점 4 - 별로예요. 1007개 이용 후기 중 76개" "
평점 2 - 너무 별로예요. 1007개 이용 후기 중 60개" "

8.6/10

청결 상태

8.8/10

직원 및 서비스

7.4/10

편의 시설/서비스

8.0/10

숙박 시설 상태 및 시설

8.0/10

친환경

이용 후기

2/10 - 너무 별로예요

Youngae

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
기차길 바로앞에 모텔
기차길 바로앞에 호텔이라 기차가 지나갈 때 굉장히 큰소음 마치 객실도 흔들거리는 느낌, 소독약냄새가 너무 강해서 숨쉬기가 괴롭습니다 . 호흡기건강에 안 조을거 같네요.
2019년 7월에 1박 숙박함

6/10 - 괜찮아요

Jackson

좋아요: 청결 상태, 직원 및 서비스
2024년 3월에 2박 숙박함
답변 제공: front Desk 님, 2024년 3월 27일
Thank you for your review

4/10 - 별로예요

Lindsay

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: front desk 님, 2024년 3월 20일
Thank You for your review

8/10 - 좋아요

Christina

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 청결 상태
The reviews on this property seem to be either love it or hate it. My kids loved the cool old vibes and that they showed the old Popeye movie on the building wall at night. We love that we could walk to pretty much everything including our basketball games at the nearby high school. Food, riverfront, movies, downtown area all walking distance. They’ve updated the rooms, but cleaning needs to improve. Hair all over bathroom floor and toothpaste on sink faucet was pretty gross. Breakfast was basic, but adequate and staff was super friendly. Train seems to ba a complaint but honestly we didn’t even notice it at night. Homeless people kick around from time to time but we didn’t feel unsafe. Parking was well lit and felt secure. Given the opportunity we would definitely stay again.
2024년 3월에 2박 숙박함
답변 제공: Kathy - GM 님, 2024년 3월 18일
Dear Christina, thank you so much for taking the time to present your opinion about your stay experience! Yes, our location is ideal and while our property is simple, we are so conveniently located to so much activity downtown. I am sorry for the cleanliness concerns you mentioned. Please know this is not our norm, nor is it our intention. We respect and understand the need for service, safety and cleanliness and I'm sorry we did not meet your expectations on cleanliness. When you return, please do reach out immediately if you need assistance as we would have happily come to your room and cleaned. Regarding the train, you are right - people either love it or hate it and I'm so happy the train didn't affect your stay! We look forward to having you back anytime you are in town. Thanks again for your mentions. Wishing you and yours the very best.

8/10 - 좋아요

ceanne

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very loud all night. Train goes by multiple times in the night. They did provide ear plugs. I forgot a phone charger and they had one I was able to borrow.
2024년 3월에 1박 숙박함
답변 제공: Front Desk 님, 2024년 3월 18일
Thank you for your review! Until next time safe travels and best wishes.

6/10 - 괜찮아요

Jessica

출장 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Room was run down. Bed was not comfy and the train….
2024년 3월에 1박 숙박함
답변 제공: Front Desk 님, 2024년 3월 17일
Thank you for your review

8/10 - 좋아요

Ronald K.

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was great, parking was great. The room and linen was musty.
2024년 3월에 1박 숙박함
답변 제공: Front Desk 님, 2024년 3월 16일
Thank you for your review

10/10 - 훌륭해요

Megan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: Steamplant Staff 님, 2024년 3월 14일
Thank you for staying with us and for leaving a review.

2/10 - 너무 별로예요

Florence

가족 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Uncomfortable and noisy. Felt really light headed from being in the room. And not safe enough to sleep.
2024년 3월에 1박 숙박함
답변 제공: front desk 님, 2024년 3월 12일
Thank you for your review

6/10 - 괜찮아요

Brooke

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It's a unique motel style property right next to the train. Rooms came with complimentary ear plugs...
2024년 3월에 1박 숙박함
답변 제공: front desk 님, 2024년 3월 12일
Thank You for your review

6/10 - 괜찮아요

Jamyang

가족 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 편의 시설/서비스
Check in was bit of a problem due to printer issues. There were few of us just waiting patiently for at least 20-30 mins. No apology. Customer service at the check in was not so nice. But then she’s also very young. So that’s there too. Why are they even using laser printer that’s worst than people’s home printer!! Seriously. And breakfast wasn’t what we expected. Quite sad to be honest. Might as well say. First come first serve. There were pretty much gone around 9:10am when it ends at 9:30am. No one comes to check and refill. Rooms were clean enough but not much counter space, I was using the iron board as one. There weren’t many outlet to plug things. So bring extension if you’re staying at this hotel.
2024년 3월에 1박 숙박함
답변 제공: front desk 님, 2024년 3월 12일
Thank You for your review

8/10 - 좋아요

Demetrius

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: Front desk 님, 2024년 3월 12일
Thank you for your review

10/10 - 훌륭해요

Stephanie

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Enjoyed the convenience that everything was within walking distance and the place itself was very clean and felt safe.
2024년 3월에 1박 숙박함
답변 제공: front desk 님, 2024년 3월 12일
Thank you for choosing Ruby Hospitality

8/10 - 좋아요

Angie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: front desk 님, 2024년 3월 12일
Thank you for your review

4/10 - 별로예요

Miranda

가족 여행
Do not stay here unless you are deaf. The hotel provides ear plugs as an indication of the noise volume. The trains are on the other side of the parking lot and run several times an hour, but worse the walls are so paper thin you can hear your neighbor peeing. The staff was very pleasant and the breakfast was well stocked, but the hotel is no more than two stars at its cleanest.
2024년 3월에 2박 숙박함
답변 제공: front desk 님, 2024년 3월 10일
Thank you for your review

6/10 - 괜찮아요

Hanani

아이를 동반한 가족 여행, 출장 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스
The property and overall rooms were clean and fine for a quick short stay. However, if you’re someone who needs a quiet place to sleep this is not the place for you. If you sleep well listening to trains blaring past your room all night then you’ll love it here. Staff were great and friendly and rooms were decent. Wouldn’t stay here again for the noise factor.
2024년 3월에 1박 숙박함
답변 제공: Kathy - GM 님, 2024년 3월 8일
Dear Hanani, thank you for sharing your experience. Yes, given our location, we are central to so many wonderful venues and restaurants located in downtown Spokane. While I do understand the noise given our proximity to the tracks, I am so pleased to read that the staff provided good service and the rooms were to your liking. Thanks again for your mentions! Wishing you the very best.

8/10 - 좋아요

Jessica

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Friendly staff. Good accommodations. Very Noisy around the area and pretty thin walls between rooms, but the hotel does supply ear plugs.
2024년 3월에 1박 숙박함
답변 제공: Kathy - GM 님, 2024년 3월 8일
Dear Jessica, thank you for sharing your experience with us. Most of all, thank you for recognizing our staff. We work very hard to provide the best service we can and that we made enough of an impact for our guests to return. Take care and thanks most sincerely.

6/10 - 괜찮아요

Kirby

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
As expected, great location
2024년 2월에 1박 숙박함
답변 제공: Kathy - GM 님, 2024년 3월 8일
Dear Kirby! Thank you for acknowledging our awesome location. Yes, we are close to everything downtown! I trust the room was comfortable for you as your comment, "as expected" makes me curious. I do hope you rested well. Thanks for taking the time to let us know. Wishing you well.

10/10 - 훌륭해요

Sam

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Kathy - GM 님, 2024년 3월 8일
Dear Sam, thank you for the 5 out of 5! We trust you were comfortable and know we hope to see you again soon. Wishing you well.

8/10 - 좋아요

Verna 님, NESPELEM

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I was really surprised about the Popeye show on the wall. Otherwise, the staff was polite and helpful. Breakfast wasn't the greatest.
2024년 2월에 3박 숙박함
답변 제공: Kathy - GM 님, 2024년 3월 4일
Dear Verna, yes, the Popeye show is a classic and we too enjoy the nostalgia! I'm sorry we did not meet your expectations for our continental breakfast offerings! We understand the expectation of some and while we try, we certainly work hard to provide as many breakfast offerings as possible. Hopefully you will give us an opportunity to earn your business back and know we do look forward to having you. Wishing you well!

10/10 - 훌륭해요

Taylor

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: Kathy - GM 님, 2024년 3월 5일
Dear Taylor, thank you for the 5 out of 5 opinion! We are so pleased to see you enjoyed your stay! Wishing you well and please know we appreciate you!

8/10 - 좋아요

Joel

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Quite a bit of train noise...
2024년 3월에 1박 숙박함
답변 제공: Front Desk 님, 2024년 3월 4일
Thank you for your review

10/10 - 훌륭해요

Beejay

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
good
2024년 3월에 1박 숙박함
답변 제공: Front Desk 님, 2024년 3월 4일
Thank you for you review.

2/10 - 너무 별로예요

Katelyn

가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스
This property is conveniently located, has updated rooms and is clean. However, it sits 50ft from VERY ACTIVE train tracks. The trains aren’t too bad during the day but they completely barrage you at night. It’s loud and thundering and constant. I haven’t been woken up that much in the night since having a baby with colic. And I’d rather deal with that. I will never stay here again and if you decide to, make sure you’re a knocked out heavy sleeper or wear ear plugs.
2024년 3월에 1박 숙박함
답변 제공: Front Desk 님, 2024년 3월 4일
Thank you for your review

6/10 - 괜찮아요

Andrea

2024년 2월에 1박 숙박함
답변 제공: Emma 님, 2024년 3월 22일
Thanks for staying with us. We appreciate your feedback!

6/10 - 괜찮아요

Michaelann

가족 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The room smelled musty. Actually changed rooms because first was too stinky. In the morning breakfast was incredibly paltry. No hot water for oatmeal. Two total breakfast sandwiches. Stale english muffins. Three total individual cereals, but no milk. They were out. Only benefit was it was cheap and had parking. Homeless guy under the train tracks screaming a good part of the trip (realize they cannot control this- but just FYI). Train was loud outside hotel and went by multiple times. Would not stay there again.
2024년 2월에 1박 숙박함
답변 제공: Front desk 님, 2024년 2월 27일
Thank you for your review, this helps us serve better.

8/10 - 좋아요

Faith

연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스
It’s centrally located, off street parking but the property is tired
2024년 2월에 1박 숙박함
답변 제공: Steamplant Staff 님, 2024년 2월 24일
Thank you for staying with us and for leaving a review.

10/10 - 훌륭해요

Josh

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We have stayed here twice in the last year. Between the wonderful staff and great location to downtown, what could be better?....oh that's right, it's a great price as well!
2024년 2월에 1박 숙박함
답변 제공: Steamplant Staff 님, 2024년 2월 22일
We're very grateful for you and your review Josh! We try our best, and we're glad you appreciate a deal as much as we do! Travel safe!

10/10 - 훌륭해요

Wayne and Pauline 님, Bridgton

가족 여행
좋아요: 청결 상태, 직원 및 서비스
Wonderful to see many interesting places to visit! It is very near to Steam hotel! Absolutely fantastic!
2024년 2월에 1박 숙박함
답변 제공: Steamplant Staff 님, 2024년 2월 22일
We're so glad to hear that you guys had a good time! We're very grateful for our excellent location downtown, we hope you'll allow us to host you again in the future! Travel safe!

8/10 - 좋아요

Jessica

좋아요: 직원 및 서비스
2024년 2월에 2박 숙박함
답변 제공: SPH Front Desk 님, 2024년 2월 22일
Thank you for the review Jessica! We hope that you'll allow us to host you again in the future! Travel safe!

10/10 - 훌륭해요

Debbie

2024년 2월에 2박 숙박함
답변 제공: Emma 님, 2024년 3월 22일
Thanks for staying with us. We appreciate your feedback!

10/10 - 훌륭해요

Keith

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great stay . . . no real suggestions
2024년 2월에 1박 숙박함
답변 제공: Steamplant Staff 님, 2024년 2월 10일
Thank you for staying with us and for leaving a review!

4/10 - 별로예요

Kyle

단체 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Not bad, just not worth the price
2024년 1월에 1박 숙박함
답변 제공: Kathy - GM 님, 2024년 2월 2일
Dear Kyle, thank you for your comments. The Steam Plant Hotel is a low price, centrally located property that is clean and safe. I do apologize that you found it not to be a value. I do however, appreciate your candor. It's guests like you who will help us continue to get better. Thanks again, Kyle.

4/10 - 별로예요

John

단체 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스
Trains going by all night long - should have realized something was up when we walked in the room and saw the provided earplugs! The door had issues (didn't report) opening. Breakfast was provided but VERY little in reality. A few bagels, a few things of yogurt, etc. 1 coffee carafe, no creamer, etc. They put out tea bags, but there was no hot water to make the tea.
2024년 1월에 2박 숙박함
답변 제공: Kathy - GM 님, 2024년 2월 2일
Dear John, thank you so much for taking the time to share your experience. I am so very sorry. I know the breakfast offerings were not as they should be through January as the weather has been so frigid which impacts occupancy. Having said that, I didn't offer as many options as I should have for fear of waste. I'm sorry we let you down for breakfast. Yes, the property was built right near the tracks and while the train noise is welcoming to many, it's not for everyone. I do hope you give us another opportunity in the future. If not, you may want to try our sister properties, The Montvale, or the Steam Plant Hotel, both located in downtown's entertainment district. Wishing you well, Sir. Kathy

10/10 - 훌륭해요

Taylor

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 3박 숙박함
답변 제공: Front desk/ Steam Plant staff 님, 2024년 1월 22일
Glad you enjoyed your stay here at the Steam Plant Hotel! Thank you for the best of 5 review! We appreciate you and your stay. Hope to see you again soon! Best wishes

10/10 - 훌륭해요

Veronica

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 2박 숙박함
답변 제공: Front desk/ Steam Plant staff 님, 2024년 1월 22일
We appreciate your stay with us and the great review! Thank you Veronica! We hope to see you again soon! Best wishes.

2/10 - 너무 별로예요

Steven

2024년 1월에 2박 숙박함
답변 제공: Kathy - GM 님, 2024년 2월 14일
Dear Steven, by virtue of your score, I assume something occurred during your stay that was less than acceptable. It is for that reason, I send you my sincere apologies. If interested, you can reach out to me and elaborate. I am sorry to see such a low score. Respectfully

8/10 - 좋아요

Robert 님, Nelson

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
Convenient to downtown. Train noise. Good value.
2024년 1월에 1박 숙박함
답변 제공: Front desk 님, 2024년 1월 22일
Thank you for staying at the Steam Plant Hotel and for your kind review. Glad you enjoyed your stay here with us Robert! Come back anytime, we enjoyed having you as our guest. Until next time safe travels.

10/10 - 훌륭해요

Dwight

2024년 1월에 1박 숙박함
답변 제공: Austin, Front Desk Attendant 님, 2024년 2월 2일
Thank you for the kind review Dwight! We appreciate your patronage and hope you'll allow us to host you again in the future! Travel safe until then!

10/10 - 훌륭해요

Steven

좋아요: 편의 시설/서비스
Neat place cool people. Great Cannibus store two blocks away
2023년 10월에 2박 숙박함
답변 제공: Austin, Front Desk Lead 님, 2024년 1월 4일
Haha, we're glad you enjoyed your stay Steven! We think you're pretty cool too, thank you for letting us host you. Take care and travel safe!

8/10 - 좋아요

Frank

2023년 12월에 1박 숙박함
답변 제공: Austin, Front Desk Lead 님, 2024년 1월 4일
Thank you for the kind review Frank! We hope you'll allow us to earn that 5/5 in the future. Until then, please travel safe!

4/10 - 별로예요

Faith

별로예요: 숙박 시설 상태 및 시설
Room smelled of human urine and large holes in bedding. Shampoo conditioner and soap dispensers all empty. Very bad price for that bad of a room
2023년 12월에 1박 숙박함
답변 제공: Kathy - GM 님, 2023년 12월 20일
Dear Faith, thank you for sharing your experience. I apologize on behalf of the entire team. After researching, this room was in a preventative maintenance state and we should not have placed you in that room. I do want to mention I did review the daily shift logs from the staff and there was not a notation you had informed the Front Desk about this issue. In the future, please don't hesitate to reach out to the Front Desk as they would have been more than happy to move you to another room. This experience was certainly not what we had intended and I'm very sorry we weren't able to right the wrong. Thank you again for reaching out, Faith. We do hope to be given the opportunity to earn your business back. Until then, wishing you and yours a wonderful holiday. Take care

4/10 - 별로예요

Patricia 님, East Wenatchee

별로예요: 청결 상태, 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함
답변 제공: Austin, Front Desk Supervisor 님, 2023년 12월 16일
We're sorry to hear that you had a poor experience Patricia! We'd love to hear what we can do to make this right, please give us a call and let us know how we can improve. Regardless, we wish you well and hope you travel safe!

10/10 - 훌륭해요

Noah

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Super easy check in, good price, clean room.
2023년 12월에 1박 숙박함
답변 제공: Austin, Steam Plant Staff 님, 2023년 12월 16일
We're immensely grateful for such a kind review! Thank you for staying with us Noah, we'd love to host you again in the future! Until then, travel safe!

10/10 - 훌륭해요

Laura

단체 여행, 연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location and value.
2023년 12월에 1박 숙박함
답변 제공: Austin, Front Office Lead 님, 2023년 12월 8일
Thank you for such a kind review Laura! We sincerely appreciate it and are glad to hear that you think we offer such a good value! We hope that you'll let us host you again in the future, travel safe until then!

8/10 - 좋아요

Helen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Front Desk 님, 2023년 12월 4일
Thank you for choosing Steam Plant Hotel we look forward to seeing you next time

8/10 - 좋아요

Howard 님, Quesnel

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We liked the convenience of the hotel and staff were very friendly. Unfortunately like ANY big city… there are elements that are not always favourable .We really enjoyed being close to the Steamplant restaurant and a short walk to riverside park 😃
2023년 11월에 1박 숙박함
답변 제공: Kathy - GM 님, 2023년 11월 28일
Dear Howard, Thank you for sharing your thoughts. Yes, our proximity to down town and the entertainment district of Spokane is ideal! We are so pleased you were able to enjoy our Steam Plant Restaurant as the location is historic and the food, some of the best in town! So pleased you had a nice time and most importantly, that our team made your stay that much more enjoyable. Wishing you well and have a wonderful holiday.

4/10 - 별로예요

Bernardo

2023년 10월에 1박 숙박함
답변 제공: Kathy - GM 님, 2023년 11월 28일
Dear Bernardo, thank you for taking your time to let us know about your experience. Hopefully the team made your stay all it could be. Wishing you are wonderful holiday season and look forward to having you back!

8/10 - 좋아요

Maria

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Font desk staff provided excellent customer service
2023년 11월에 1박 숙박함
답변 제공: Kathy - GM 님, 2023년 11월 21일
Dear Maria, thank you most kindly for your wonderful review! Your comment wraps up all the hard work we do as the most important part of our job is to make our guests feel like they are home. Thanks again for your thoughts. I will be sure to share your comment with the whole team. With respect.

2/10 - 너무 별로예요

Adrien

2023년 11월에 1박 숙박함
답변 제공: Austin, Front Office Supervisor 님, 2023년 12월 16일
We're sorry to hear that you had a poor experience Adrien! We'd love to hear what we can do to make this right, please give us a call and let us know how we can improve. Regardless, we wish you well and hope you travel safe!