숙박 시설 정면
예약 가능 여부 확인

아메리칸 인 여행 후기

2.5 out of 5
아메리칸 인
299 N 20th Street, Ozark, MO

이용 후기

5.0
평점 10 - 훌륭해요. 95개 이용 후기 중 9개" "
평점 8 - 좋아요. 95개 이용 후기 중 18개" "
평점 6 - 괜찮아요. 95개 이용 후기 중 18개" "
평점 4 - 별로예요. 95개 이용 후기 중 17개" "
평점 2 - 너무 별로예요. 95개 이용 후기 중 33개" "

6.0/10

청결 상태

5.2/10

직원 및 서비스

6.6/10

편의 시설/서비스

5.0/10

숙박 시설 상태 및 시설

이용 후기

4/10 - 별로예요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
inconsiderate
This is no longer the OYO. It’s American Inn as of August 1st. So I had to pay AGAIN for my stay because I booked in July. I’m waiting for OYO to refund me my payment but as of right now I’m out almost $600 on a 4 night stay. This should have been communicated to me so I could have had the time to cancel my booking and find somewhere else to stay. Obviously they haven’t told Hotels.com that this change has been made.
2020년 8월에 4박 숙박함

4/10 - 별로예요

Tom 님, K.C

연인과의 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 편의 시설/서비스
It's July and there was a padlock on the gate to swimming pool. Staff did not know why and no offer to find out. We had picked this motel over cheaper rooms elsewhere because of pool.
2020년 7월에 1박 숙박함
답변 제공: Clay 님, 2020년 7월 29일
Hi, Tom! We are sorry that the stay did not turn out to be an amazing one. Hope to have another chance soon so that we can make it up to you by an amazing stay ahead. Regards, Clay!

6/10 - 괜찮아요

Sara

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Screwed over
Went to the front desk and told the man I had a paid reservation with hotels.com and he would not accept it. He told me you pay here if you want to stay here. He was tired of waiting on hotels.com to pay him. Needless to say with a car load of kids at 10pm I paid him again to stay there. Please remove this hotel from the listings because he is screwing people over.
2020년 7월에 1박 숙박함
답변 제공: Chris 님, 2020년 7월 14일
Hi, Sara! We are apologetic for the unpleasant experience you had with us. Your feedback has been duly noted and we shall put in our continuous efforts to ensure a better experience in the future. Regards, Chris

2/10 - 너무 별로예요

Daniel

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 6월에 1박 숙박함
답변 제공: Marie 님, 2020년 6월 26일
Hi, Daniel! Thank you for spending your valuable time to rate us. We will surely put in our continuous efforts to improve our services to ensure a better experience in the future. Regards, Marie!

10/10 - 훌륭해요

Bryant 님, Dover AR

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good service, clean room , around the motel was quite.
2020년 6월에 2박 숙박함
답변 제공: Ammy 님, 2020년 6월 19일
Glad to see that you have rated us super, Bryant! Hope to serve you soon with an even more happening stay. Regards, Daniel.

8/10 - 좋아요

실제 이용하신 고객

2020년 4월에 1박 숙박함
답변 제공: Cheshta 님, 2020년 4월 6일
We appreciate your positive rating. We do take pride to serve our guests with an amazing experience. Regards, Jorge

8/10 - 좋아요

Daman

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 3월에 1박 숙박함
답변 제공: Ammy 님, 2020년 3월 27일
Hi, Daman! Thank you for the bright stars :) Looking forward to your continuous love and support. Regards, Ryan

10/10 - 훌륭해요

실제 이용하신 고객

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nicest motel I've ever stayed at. Very reasonable rates. They offer breakfast. If you miss the times for the breakfast, they still have coffee, tea, juices, and cereals available. They are very clean. People who work there are very polite and accommodating. Right next to a super cheap gas station. Was 1.87/gallon while i was there. Showers super nice and clean. Bed sheets had no stains, very fresh.
2020년 3월에 3박 숙박함
답변 제공: Cheshta 님, 2020년 3월 13일
Hi, It feels great to see you that you had a nice stay. We will feel obliged if you give us a chance to serve even better. Have an amazing day ahead. Regards, Jose

2/10 - 너무 별로예요

Joseph

별로예요: 직원 및 서비스, 객실의 편안함
Disgusting
I’ve never left a review anywhere: reception was horrible. Cannot recommend this place to anyone.
2020년 2월에 1박 숙박함
답변 제공: Cheshta 님, 2020년 2월 24일
Hi, Joseph! We are extremely apologetic to know that your experience with us has not been a pleasant one. We will definitely work on your feedback to provide the best possible experience next time Regards, Cheshta

4/10 - 별로예요

실제 이용하신 고객

별로예요: 직원 및 서비스
2020년 2월에 1박 숙박함
답변 제공: Cheshta 님, 2020년 2월 23일
Sincere Apologies, We are disappointed to see that our guest dissatisfaction, however, we would love to understand the reason behind the issue you have faced to enhance your experience with us. Hope to hear from you shortly :) Regards, Cheshta

8/10 - 좋아요

John 님, Phoenix

좋아요: 청결 상태, 숙박 시설 상태 및 시설
its off the highway on dead end road nice & quiet at night close to freeway for easy access close to places to eat
2020년 2월에 7박 숙박함
답변 제공: Cheshta 님, 2020년 2월 18일
Hi, John! Delighted to see you liked our services. Do give us more chances to delight you in the future as well. Regards, Cheshta

8/10 - 좋아요

William

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good
Hotel is under construction but room was clean with new mattresses and carpet Heat good, jus a continual breakfast, Employees nice
2020년 2월에 1박 숙박함
답변 제공: Cheshta 님, 2020년 2월 3일
Charmed to see you loved our services, William! Have a pleasant day ahead :) Regards, Cheshta

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 직원 및 서비스, 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
We drove 20 miles out of our way because they accepted pets and didn't have a dog size limit. Their pet charge was $15 which was more reasonable than most. When we arrived they said that it was $20 and that Expedia had not kept up with the change, but their registration form still said $15. The employee marked through it and wrote in $20 as I watched. That was pretty annoying since the pet policy was the only reason that we chose the place. The walls transmitted noise from other rooms which made sleep difficult but they did include breakfast and their price was very reasonable so overall rating is OK.
2020년 1월에 1박 숙박함
답변 제공: Cheshta 님, 2020년 1월 24일
Hi, Thank you so much for writing the review and rating positively. We do apologize for the issue faced and we will strive to ensure better services further. Regards, Cheshta

2/10 - 너무 별로예요

Lyle

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 1월에 1박 숙박함
답변 제공: Cheshta 님, 2020년 1월 21일
Hi, Lyle! Thank you for taking out your valuable time to rate us. It seems that you are not completely satisfied with our services and we will surely put in our best effort to keep up with your expectations in the future. Regards, Cheshta

6/10 - 괜찮아요

LINDSEY

출장 여행
2020년 1월에 1박 숙박함
답변 제공: Ammy 님, 2020년 1월 13일
Hi, We regret the unpleasant experience you had with us. We are continuously working on improvements. Looking forward to serving you better. Regards, Ammy.

2/10 - 너무 별로예요

Cherie

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Owner is a Jerk
Avoid this Hotel!! TV didn't work, door didn't lock, 1/2 of a smoke detector...bed were very old.. old hotel. I asked Orbitz for my money back and customer service called the hotel but the Owner yelled at her also... never got my money back. He said I didn't qualify for a decent room because I booked thru Orbitz! I thought going thru Orbitz that if I had an issue something could be done about it... I will never use this booking site again.
2018년 6월에 1박 숙박함

2/10 - 너무 별로예요

Ripped-off!

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
The hotel clerk is by far, the absolute most rudest hotel employee we've EVER met in more than 40 years of traveling! He should NOT be allowed to work in the "hospitality industry!" NEVER STAY AT THIS PLACE! IF THERE WERE A "NEGATIVE 10," THIS HOTEL WORLD RECIEVE IT!
2018년 8월에 1박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
rooms ok but, guests were creepy and shifty
The best way to describe what greeted us as arrived at this hotel is it was a block party of shifty and shady crackheads. The parking lot had lots of people wheeling a dealing and partying. It felt super unsafe. I was glad we had a very menacing looking guy with us when we arrived.
2018년 8월에 1박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Reserved a room several weeks in advance but when I arrived, the desk clerk told me my room was not available. When I politely asked why my room was given away, the clerk became agitated almost immediately; stating, "You want me to go wake the people up and kick them out of the room?!" I replied, "That's not what I asked. I asked why you gave the room I reserved to someone else," to which, he responded by scribbling over my reservation and yelling, "I'm not gonna kick people out of their room, so you can leave. There's the door!" I was floored at this belligerent, disrespectful, and completely unprofessional behavior. I had done nothing to provoke this man. I asked a single question and he flew off the handle. After I finally got him to answer my question, he offered me the king suite. This was still the cheapest option in the area on such short notice but at that point, I had no desire to give this motel any of my money. I politely declined and stayed at the hotel across the street. Beware that if you reserve a room at this motel and do not arrive before 11 PM, they will give your room away without notice. Further, I would not expect to receive any courtesy or professionalism from the staff based on my interaction. That man obviously needs anger management and should not be in a position where he has to interact with people.
2018년 7월에 1박 숙박함

4/10 - 별로예요

CORINNE

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
BARE ESSENTIALS
Booked a smoking room and was told our room was smoking but door showed NON-SMOKING complete with ashtray. NO SMOKE DETECTOR!!! Two beds and only enough towels for 1 person. Comforter and sheet on bed...NO blanket!
2018년 6월에 1박 숙박함

2/10 - 너무 별로예요

Chrisana

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Bad review because of owner
Owner was rude as I had used hotels.com does not want booking thru hotels.com. put me on second floor and told me if I hadn't used hotels.com he would have put me on first floor. Hotel has no airconditioning in the hall. Continental breakfast was only a few donuts and cold cereal
2018년 6월에 1박 숙박함
답변 제공: Carl 님, 2018년 6월 24일
in future please make ur stay arrangements at HILTON Only. You book here for what >> looking for cheap of the cheapest....

4/10 - 별로예요

Lady Sandra 님, Manitowoc

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Grumpy front desk man. Complained about me using Hotels.com. Beds in the room are old and gross. The kind that make you want to check for bed bugs (none found). Front desk, rooms, and attitude all need attention.
2018년 6월에 1박 숙박함
답변 제공: Carl 님, 2018년 6월 27일
Please check for bed bugs in your house first every night

6/10 - 괜찮아요

Desirae

별로예요: 직원 및 서비스
Unhappy from the get go!
I was not happy with my stay here. First they didnt stick to the price I got on Hotels.com. I got the room for $57 but they charged me $67. Then the motel was dirty and i didnt like the room. The pictures online are not a good representation of what the motel actually looks like. I wouldnt recommend this place to anyone!
2018년 5월에 1박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 직원 및 서비스
2018년 4월에 2박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Room was unacceptable....cockroaches in the bathroom and holes in the drywall
2018년 4월에 1박 숙박함

6/10 - 괜찮아요

Darlene

별로예요: 객실의 편안함
An alright stay
It was just okay. The place smelled of cigarette smoke even in the non smoking rooms. People were slamming doors and loud in the hallways. The beds were not that comfortable. It was alright for a nights stay but would not suggested if vacationing.

6/10 - 괜찮아요

Shane

별로예요: 숙박 시설 상태 및 시설, 객실의 편안함

8/10 - 좋아요

harold

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설

6/10 - 괜찮아요

STEPHEN

별로예요: 숙박 시설 상태 및 시설
2018년 3월에 1박 숙박함

4/10 - 별로예요

joe 님, missouri

별로예요: 객실의 편안함
Not worth the money
Beds were extremely uncomfortable location very sketchy continental breakfast bare minimum. Staff was not very friendly very outdated establishment I would never book this hotel again.
2018년 3월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice Hotel
Nothing fancy but very clean and good value! Staff was friendly. A bit shy on the continental breakfast but still a great value for the price. I will stay again.
2018년 3월에 3박 숙박함

8/10 - 좋아요

Brent 님, Ozark Mo

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Had a great time room was clean no one bothered me close to everything
2017년 12월에 2박 숙박함

2/10 - 너무 별로예요

Michael 님, denver

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Worst experience of my life
Couldn’t even stay at this hotel and expiedia did nothing to help
2017년 12월에 1박 숙박함

10/10 - 훌륭해요

Laura T

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2017년 12월에 1박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태
Ok for the price
No blanket on the bed just sheets and bedspread in the middle of cold season.
2017년 11월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Easy check in and friendly staff. The rooms were as described but since I am local could if had a better price if I would of drove around and checked prices.
2017년 11월에 1박 숙박함

8/10 - 좋아요

Patrick

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2017년 10월에 2박 숙박함

8/10 - 좋아요

melissa

좋아요: 직원 및 서비스, 객실의 편안함
2017년 10월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 직원 및 서비스, 객실의 편안함
The room was fine. There were roaches on the tub , camode and near sink area
2017년 9월에 1박 숙박함

10/10 - 훌륭해요

Alex 님, Winslow AZ

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Ft Leonard Wood
Staff and room were great! Great location as well. Direct access to the highway.
2017년 8월에 1박 숙박함

2/10 - 너무 별로예요

Arthur H

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Horrible experience
If I could rate the hotel negative I would.
2017년 7월에 2박 숙박함

4/10 - 별로예요

Ferdinand and Isadora 님, Missouri

좋아요: 청결 상태, 객실의 편안함
별로예요: 직원 및 서비스
Price is right, service... not so much
My wife and I are on our honeymoon and decided to book the room in advance. I was greeted by a cranky man that mumbled in barely understandable English, who was almost rude in getting us checked in. When we translated his directions to the room, the hallway smelled of cigarette smoke and some kind of awful perfume or something, and was about 85 degrees. When we got to the room, it seemed clean and the bed was comfortable, but the door was left open, it was about as hot as the hallway, the air wasn't on and it took about a half an hour to cool off. The refrigerator and microwave were both unplugged and there were only 2 bath towels, (1 more was hanging on a hook behind the door, but we didn't know if it was clean or not, so we didn't touch it!), 2 washcloths and 2 hand towels, no shampoo or conditioner in the room, no hair drier either. Overall, the price was good, but I would spend another $10 and try somewhere else next time.
2017년 7월에 1박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 직원 및 서비스, 객실의 편안함
Spider in the bed
I know bugs are hard to avoid but there were centipedes and a spider on one of the pillows in the bed...clean sheets but don't think comforter had been washed in awhile.
2017년 6월에 1박 숙박함

4/10 - 별로예요

boxermom 님, Missouri

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Old & Outdated
Hotel is old & outdated. Reserved a 1 Queen bed non smoking room, wound up with a 2 Double beds non smoking room. Showerhead is the height for a 10 year old, bedding is old and needs replaced. Had 2 small bars of soap in room, no shampoo, kleenex and barely any towels. Next time will drive the 10 miles to Springfield and stay somewhere there.
2017년 6월에 1박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Lacking in charm
If your not concerned about cleanliness, customer service, breakfast, or honesty, this hotel is for you!! Good Luck!
2017년 5월에 1박 숙박함

4/10 - 별로예요

K.F.

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
I would not recommend this place to anyone!
The gentleman I checked in with was great, what I believe was the owner the second day was not pleasant at all... I got charged double what we promised online, room, filthy, cockroaches all over, no breakfast at all, beds was old broke down smelly stained bug untested grossness. Do not stay here!!

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
Cigarettes
Non smoking rooms smell like cigarette smokes. No shampoo.

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Horrible experience
The older gentleman working the desk was rude and hostile after i left my first negative review and called me to actually harass me hrs after we left hotel

2/10 - 너무 별로예요

Brent

좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스, 객실의 편안함
The owner is a lil grumpy. If u reserve online u have to stay on second floor, no parking next to building.

8/10 - 좋아요

Jason