Thanks for staying with us Matthew! We hope to serve you again soon.

Thank you for staying with us!

Thank you for staying with us! We hope to serve you again soon.

Thanks for staying with us Susan! We hope to serve you again soon.

Hi Tammy, We are sorry to hear about the unpleasant interaction you had with our front desk staff. We have addressed this matter with the staff member in question and we will work hard to avoid such interactions in the future. Thank you for staying with us!

Thank you for staying with us!

Thank you for staying with us!

Thanks for staying with us, Ron! We hope to serve you again soon.

Thanks for staying with us!

Thank you for staying with us!

Thanks for staying with us Paul! We hope to see you again soon.

Thank you for your feedback, as it helps us improve. We are sorry to hear that your stay with us was not the most enjoyable, which is what we aim for with every guest. If you feel that you were overcharged for your stay, feel free to reach out to us and we will be happy to look into that for you. Thank you for staying with us!

Thanks for staying with us Donald! We hope to see you again soon.

We're happy to hear that you were happy with your stay! :) We hope to see you again soon.

Thanks for staying with us Jan - We hope to see you again soon!

We're sorry to hear about your unpleasant experience at our hotel. Thank you for taking the time to share your feedback, as it will help us improve the experience for future guests. Your comments will be passed on to our staff in the housekeeping and kitchen departments. Thank you for staying with us.

Thanks for staying with us. We hope to see you again soon!

We apologize for the unfortunate discovery in your bathroom. Our executive housekeeper has been notified of this. We're happy to hear that the remainder of your stay went well. Thanks for staying with us!

Thanks for your kind words! We look forward to serving you again soon!

We're sorry to hear about your unpleasant experience at our hotel. We do our best to make sure every guest has an enjoyable stay. Your comments will be passed on to the appropriate staff members. Thanks for staying with us!

Thanks for staying with us!

Thanks for staying with us. We hope to see you again soon!

We're glad to hear that your stay went well. Thanks for staying with us and we hope to see you again soon!

This is great news - We look forward to serving you again!

Thanks for staying with us. We hope to see you again soon!

We're sorry to hear about the issues you encountered during your stay. Your comments will be forwarded to our Housekeeping and Kitchen departments so that they may improve. Thanks for staying with us!

Thanks for staying with us!

We're sorry to hear that your stay with us was less than stellar. We understand that a refreshing shower is a great way to start the day. Your comments will be forwarded to our maintenance and housekeeping departments. Thank you for staying with us!

Hi David, We are sorry to hear that you were not able to enjoy our pool during your stay. We will keep all of our staff better informed as to when our pool is open. We thank you for your feedback as it will help us improve the experience for future guests.

Thanks for staying with us Donna! We hope to see you again soon.

Hi Richard, We're sorry to hear that we did not meet your expectations. We would like to learn more about the reason(s) behind this rating so that we can improve. We would be happy to hear any ideas or suggestions you may have. Thanks for staying with us and have a great day!

Thanks for staying with us. We hope to see you again soon!

Thank you for your review. We hope to see you again soon!

Thanks for your review! We hope to see you again soon!

Thanks for your review! Currently only our suites contain fridges and microwaves; however, guests may request a fridge be delivered to their room, as we often have several extras available free of charge. Thanks for staying with us!

Thanks for your high rating Sandra! We hope to see you again soon!

Thanks for your review! We hope to see you again soon!

Thank you for your review Mark! We hope to see you again soon!

We are sorry to hear that you were not made aware of our pet fee when you booked your room. We will review our listings on all of our partner sites to ensure that our pet fee is made known at the time guests book with us. Thank you for bringing this to our attention and thanks for staying with us!

Cleanliness is one of the best compliments we can receive! We're glad you enjoyed your stay and hope to see you again on your next visit to Springfield! :)

Thank you for your feedback!

Thanks for your feedback David! We hope to see you again soon.

Thank you for your feedback!

Hi Amie - Thanks for your feedback! Our management has been discussing our offerings for our complimentary breakfast, and we hope to expand our offerings soon! The beds in our two-bed rooms are full sized. Thank you for staying with us!

Thank you for your feedback!

We are sorry to hear that the construction dampened your experience at our hotel. We strive to provide the best rooms for our guests, so your comments regarding the lack of amenities in your room will be forwarded to our upper management. Thank you for staying with us!

Thank you for staying with us! We are sorry to hear that you were not expecting our lobby to be under construction. We agree that our reception area is one of the biggest factors in a guest's first impressions of our property. Our main lobby has since re-opened, so we hope that you will consider giving us another chance on your next trip to Springfield!

I am sorry to hear that the electrical outlets in your bathroom did not function properly. Thank you for bringing the issue to us, as we strive to provide the best rooms for our guests. Thank you for staying with us!