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모텔 6 스프링필드, 미주리 - 노스 여행 후기

2 out of 5
모텔 6 스프링필드, 미주리 - 노스
2655 N Glenstone Ave, Springfield, MO

이용 후기

5.2
평점 10 - 훌륭해요. 1001개 이용 후기 중 163개" "
평점 8 - 좋아요. 1001개 이용 후기 중 165개" "
평점 6 - 괜찮아요. 1001개 이용 후기 중 130개" "
평점 4 - 별로예요. 1001개 이용 후기 중 149개" "
평점 2 - 너무 별로예요. 1001개 이용 후기 중 394개" "

5.2/10

청결 상태

7.0/10

직원 및 서비스

5.0/10

편의 시설/서비스

5.0/10

숙박 시설 상태 및 시설

4.8/10

친환경

이용 후기

8/10 - 좋아요

Curtis

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Kool
2024년 4월에 1박 숙박함

6/10 - 괜찮아요

Amanda

반려동물 동반 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
First night Nick was amazing, had me do my Google rating before I left office. My key didn't work walked back to office 3 times took 45 min for maintenance to show up tried changing batteries, then they had to change my door knob completely. So I wasn't locked out I never left my room for 24 hours not knowing how long it would take them to let me back in. Needed towels had go to office. Left to go store my key didn't work when I got back had go to office have it redone again. Okes alarm keeps going off for no reason. Staff very friendly and willing to help at any given moment. Am staying for 5 nights regardless. The area is little sketchy don't recommend walking anywhere after dark alone.
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Bree

연인과의 여행, 반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
They treated us like family not outsiders
2024년 2월에 3박 숙박함
답변 제공: Brand Experience Team 님, 2024년 4월 23일
Hi Bree, Thank you for sharing your review. We are glad you enjoyed your stay! Maz K.#Team6

2/10 - 너무 별로예요

Chris

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
TV was broken
2024년 4월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2024년 4월 23일
Hi Chris,Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

6/10 - 괜찮아요

Vicki

출장 여행, 가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
I didn't like that it had no fridge or no microwave
2024년 4월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2024년 4월 23일
Hi Vicki,Thank you for providing feedback. Your experience is important to us, and we hope for the opportunity to improve your experience with us. Please visit again.Maz K.#Team6

2/10 - 너무 별로예요

James

연인과의 여행, 출장 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
We had Cochroaches and the wall and and doors weee dirty. It was embarrassing because I had a guest!
2024년 2월에 3박 숙박함
답변 제공: Brand Experience Team 님, 2024년 4월 23일
Hi James,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. Please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

6/10 - 괜찮아요

Miriam 님, Las Vegas

좋아요: 직원 및 서비스
별로예요: 청결 상태
2024년 4월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2024년 4월 19일
Hi Miriam, We hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

2/10 - 너무 별로예요

Virginia

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Horrible odor there was cockroaches the TVs didn't work the bed was very uncomfortable
2024년 4월에 1박 숙박함
답변 제공: Nancy Y. 님, 2024년 4월 17일
We're sorry to hear that we fell short of your expectations during your recent stay. We apologize for any aggravation you had and appreciate you sharing your experience with us. We hope you’ll give us another chance in the future to make it a great stay for you.Nancy Y.#Team6

2/10 - 너무 별로예요

Lori

연인과의 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
When I came to check in at 2:30 pm they said the room would be ready in a 1/2 hour to an hour. The neighborhood looked sketchy but I had pre-paid through Expedia so I thought I would chance it. I came back at 3:45, the room was still not ready. I had an event to attend @4:30 so we would check in later. We arrived at around 10 pm and checked in. When we opened the door to our room, OMG! No blanket, only sheets on the bed & 3 small lumpy pillows. The lights on the wall on each side of the bed had no shades & only one lightbulb. No dresser, only b1 night stand and a cigarette burnt table & chairs. I asked for a smoking room, but no ashtray, and no ice bucket. The toilet was so stained it looked as if it were full of feces. The shower corners and walls were filthy! The walls & doors had god only knows what on them. Then to top it all off ROACHES!! I have been to haunted hotels before and this was scarier by far! Be warned. Do not stay there!
2024년 4월에 1박 숙박함
답변 제공: Nancy Y. 님, 2024년 4월 17일
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

10/10 - 훌륭해요

Alma

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The clerk was friendly and chatted while checking us in. Because the property is behind another business, we went to another motel first. The check-in was handled quickly.
2024년 4월에 1박 숙박함
답변 제공: Nancy Y. 님, 2024년 4월 17일
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

10/10 - 훌륭해요

Michael

2024년 3월에 1박 숙박함

2/10 - 너무 별로예요

Kari

아이를 동반한 가족 여행, 출장 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
I tried two rooms, and both had more bugs than I could count.
2024년 3월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2024년 4월 11일
Hi Kari,Thank you for providing feedback. Your experience is important to us and we hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

2/10 - 너무 별로예요

Dan

출장 여행, 가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was disguising with filthy bathrooms and stained bedsheets with hair in the bed. Floors were sticky all over and bathroom floors were outrageously disgusting. Definitely never coming back and would not recommend. The staff dudes were chill though.
2024년 3월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2024년 4월 11일
Hi Dan,We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback.Lilith#Team6

10/10 - 훌륭해요

Kenneth

단체 여행, 연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very friendly staff
2024년 3월에 2박 숙박함
답변 제공: Brand Experience Team 님, 2024년 3월 27일
Hi Kenneth,Thank you for the excellent review! Maz K.#Team6

10/10 - 훌륭해요

Stephanie

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I will never stay at this propery again ut dirty and full of bugs...needs updated.needs cleaned rhe beds had lumps in itwhere apring where sticking out
2024년 3월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2024년 3월 27일
Hi Stephanie,Five stars?! Thanks for your review, we really appreciate the support. We hope to see you again real soon.Maz K.#Team6

2/10 - 너무 별로예요

Kelly

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
This was AWFUL. We stayed approximately 10 minutes, just long enough to call and reserve a room at a different motel. I understand Motel 6 isn’t meant to be a high end stay, but stained and dirty linens, peeling bathtub, rusty A/C, and fingerprints are all a little too much to take. Save yourself some time and just DON’T.
2024년 3월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2024년 3월 27일
Hi Kelly,Thank you for taking the time to share your review. We are committed to provide a comfortable night's rest and are disappointed to learn that we fell short of your expectations. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Maz K.#Team6

10/10 - 훌륭해요

Shyianne

Love how nice everyone is.
2024년 3월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2024년 3월 27일
Hi Shyianne, We are glad you had a great experience and appreciate your feedback! Maz K.#Team6

4/10 - 별로예요

sara

아이를 동반한 가족 여행, 반려동물 동반 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Roaches they have roaches…. The key card had to get replaced several times
2024년 3월에 9박 숙박함
답변 제공: Brand Experience Team 님, 2024년 3월 27일
Hi Traveler,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. Please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

2/10 - 너무 별로예요

Alexis

2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Shyianne

2024년 3월에 1박 숙박함

2/10 - 너무 별로예요

Andrew

출장 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Property desk staff were very congenial and friendly. The property, however, is among the top 3 worst places I have ever stayed. I had to y bug spray to just try and keep the bugs in the room under control. That did not help. I estimate that I killed some 150-200 roaches, waterbugs, etc. It was nasty. Water in the shower was lukewarm at best. Room reeked of 2nd hand smoke. Linens in bed and bath were all dirty and greasy. I will not be staying here again.
2024년 3월에 2박 숙박함
답변 제공: Nancy Y. 님, 2024년 3월 19일
Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. Nancy Y.#Team6

4/10 - 별로예요

Adekoya

별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nil
2024년 3월에 4박 숙박함

2/10 - 너무 별로예요

Wanda

연인과의 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
I checked in and i even asked if it was safe here. There were people that looked very sketchy. I was told to lock my car doors. Went to the room it smelled like smoke. I had reserved a non smoking room. There were roaches on the walls. The microwave did not have its glass turntable. All night long i could hear people out side.One female kept asking others if they knew where to get drugsthis kept on until around 3 am. The bed squeaked everytime we turned over.I know it was a cheap room but cheap doesn't mean dirty and unsafe.
2024년 3월에 1박 숙박함
답변 제공: Nancy Y. 님, 2024년 3월 19일
We're sorry to hear that we fell short of your expectations during your recent stay. We apologize for any aggravation you had and appreciate you sharing your experience with us. We hope you’ll give us another chance in the future to make it a great stay for you.Nancy Y.#Team6

2/10 - 너무 별로예요

greg

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The only reason i gave this site one star is because they didn't have a ZERO !!!!!!!!!!!!!!!!!! Upon check in the front counter said i should lock my car, i asked if it was a bad place to stay and her comment was ( THIS IS NORTH SPRINGFIELD ). The heater was filthy, the base around the tub was lying on the floor and full of trash, in the tub on the ledge was a used bar of soap,and the tv remote was missing. This is the first motel I've stayed at that i put the chair in-front of the door before i went to bed. When I asked about the TV remote they said that people keep steeling them. Had it not been late I would have stayed somewhere else. WORST PLACE I HAVE EVER STAYED!!!!!!!!!!!!!!!!!!
2024년 3월에 1박 숙박함
답변 제공: Nancy Y. 님, 2024년 3월 19일
We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback. Nancy Y.#Team6

2/10 - 너무 별로예요

Edward

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The TV did not work it looked like it was unkept I stayed at other motel 6's and had great experience this one not so much I will never stay at this location again
2024년 3월에 2박 숙박함
답변 제공: Nancy Y. 님, 2024년 3월 19일
After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. Nancy Y.#Team6

2/10 - 너무 별로예요

Jason

반려동물 동반 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Cockroaches. Dog poop. No ice buckets, no phone in room. Cockroaches. I mean lots and lots of cockroaches. The assistant manager was nice and helpful.
2024년 3월에 2박 숙박함
답변 제공: Nancy Y. 님, 2024년 3월 19일
Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. Nancy Y.#Team6

8/10 - 좋아요

Rennell

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nothing
2024년 3월에 1박 숙박함
답변 제공: Nancy Y. 님, 2024년 3월 19일
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

2/10 - 너무 별로예요

Jesse

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This room is full of roaches and the walls are very dirty. I felt so uncomfortable, I didn't even use the blankets and the pillows. I kept waking up to roaches crawling on me and the neighbors being very loud. I will never stay in the hotel again. I would like a refund for yesterday and the day of today that I was planning to stay there. This is unbelievable and I will carry this further if I have to.
2024년 2월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2024년 3월 6일
Hi Jesse,Thank you for taking the time to share your review. We are committed to provide a comfortable night's rest and are disappointed to learn that we fell short of your expectations. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Maz K.#Team6

4/10 - 별로예요

Rose

별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Safety concern. Didn't stay the entire time. Noisey with people in and out of rooms slamming doors. Men in parking lot with dogs (looked like pit bulls or bullies)
2024년 2월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2024년 3월 6일
Hi Rose,We would like to discuss your experience with you further and ask that you reach out to our Guest Relations Team by using the Contact Us feature on our website to connect with us.Maz K.#Team6

6/10 - 괜찮아요

Justin

좋아요: 직원 및 서비스
Perfect for the price
2024년 2월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2024년 2월 27일
Hi JustinThanks for your review, we really appreciate the support. Lilith#Team6

8/10 - 좋아요

Wade

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
Staff was very pleasant and professional has possible. Property semi isolated for noise control but have to go little way for outside food. Property needs some renovations and cleaning and bug sprayed in places.
2024년 2월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2024년 2월 27일
Hi Wade, Thank you for taking time to share your review with us. We love hearing from our guests and are happy you enjoyed your stay. Your experience is important to us and we appreciate you bringing your concerns to our attention.Lilith#Team6

2/10 - 너무 별로예요

Keith

별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
I realize one can't expect much from a cheap room, but this place was gross. I booked a room with a mini fridge and microwave. The room had neither and only one lamp worked. Even the bed was broken. The staff locked the door to the laundry/ice machine room at 10 because of all the vagrants. Horrible place.
2024년 2월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2024년 2월 27일
Hi Keith,Here at Motel 6, we’re always trying to do better. We're sorry to hear that you didn't enjoy your recent stay and would like to apologize that your experience wasn’t as good as it could’ve been. We’d love the chance to make it up to you, so hoping to see you again soon.Lilith#Team6

4/10 - 별로예요

Dezeray

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
It took them 2 hours to give me the room that I booked. Saying that it wasn't cleaned and then when I finally got in my room, I found a cockroach on the wall near the tv.
답변 제공: Brand Experience Team 님, 2024년 2월 27일
Hi Dezeray,We're sorry to hear that we fell short of your expectations during your recent stay. We apologize for any aggravation you had and appreciate you sharing your experience with us. We hope you’ll give us another chance in the future to make it a great stay for you.Lilith#Team6

2/10 - 너무 별로예요

Jeffery

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2024년 2월 27일
Hi Jeffery,We apologize that your recent stay wasn’t a great one. We hope you’ll give us another chance in the future.Lilith#Team6

2/10 - 너무 별로예요

Sharell

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was dirty and have roaches Never again!!!!
2024년 2월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2024년 2월 27일
Hi Sharell,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

2/10 - 너무 별로예요

Murat

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Hello, I am very sorry, but I was not satisfied with yesterday's stay, the inside of the microwave oven was very dirty, the dew smelled very bad, so I could not use the microwave oven, and the sink was clogged, the water was hardly going, and I saw a few insects on the floor, I was not satisfied at all, so I am very sorry.
2024년 2월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2024년 2월 14일
Hi Murat,Thank you for taking the time to share your review. We are committed to provide a comfortable night's rest and are disappointed to learn that we fell short of your expectations. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Maz K.#Team6

10/10 - 훌륭해요

Elizabeth

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Nancy Y. 님, 2024년 2월 14일
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

10/10 - 훌륭해요

Elizabeth

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
They staff are great and they work hard at keeping everything clean and presentable for the people who come to stay in the hotel
2023년 12월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2024년 2월 14일
Hi Elizabeth,Five stars?! Thanks for your review, we really appreciate the support. We hope to see you again real soon.Maz K.#Team6

2/10 - 너무 별로예요

Cristina

출장 여행, 가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
I didn't like anything about this place. I will not book anything from this property again. From the moment I pulled onto the property and witnessed the homeless individuals hanging around the area I shouldn't have kept my reservation. The room was not properly cleaned before my arrival. The floors were not swept, or mopped and appeared to not be in long time. The mini refrigerator never cooled down to use. The bedside table was not wiped off and the TV screen was filthy and scratched to the point that it was hard to see what was on. There were tennis ball size holes on the walls (2 different walls) Bathroom vent was torn off and put back up damaged. The back of the bathroom door is severely damaged. No soap, or hygiene of any kind left with the exception of half a roll of toilet paper. The towels were stained so much they looked unwashed. Black marks on the sheets, which they think is the same thing as a comforter. No coffee pot in room or in office, no hair dryer or iron no ice anywhere. The courtesy laundry facility looked more like a run down storage with trash everywhere and broken machines. I have always taken my own personal hygiene, hair dryer and ironed clothes,but I counted on the appearance and amenities to match the pictures when booking. Being desperate is still not good enough reason to sleep here.
2024년 1월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2024년 2월 14일
Hi Cristina,Thank you for taking the time to share your review. We are committed to provide a comfortable night's rest and are disappointed to learn that we fell short of your expectations. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Maz K.#Team6

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Enjoyed my stsy
2024년 1월에 7박 숙박함
답변 제공: Brand Experience Team 님, 2024년 2월 7일
Hi Traveler,Thank you for the excellent rating!! Maz K.#Team6

2/10 - 너무 별로예요

Typatrick

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room was infested with Roaches No Remote for TV. You should refund money due to the inconvenience of the Roaches. I took video and pictures If you'd like to see them.
2024년 1월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2024년 1월 30일
Hi Typatrick,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. Please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

10/10 - 훌륭해요

Chelsey

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함

4/10 - 별로예요

Chelsea 님, Nixa

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Alive with roaches and horrible
Beyond terrible. Started with no lamp shades on lamps- just open swirly cfl bulbs-which the office gave me 2 hand towels to put over them to reduce the glare in our eyes, tv pixels were no good- just two spots that showed the picture- the rest was very darkened, the floor was sticky, the bed was very beat down on one side so had to sleep in middle crowding my husband, then saw a large roach crawl down the wall! Later in the evening once the light by the sink was turned off for a while and then turned back on the sink area came alive with roaches!! we had to go thru all our belongings before we took them out to the car in the morning to make sure we didn't take any with us. Then when speaking to the morning office person he was arrogant and not interested in our complaints saying we should have come to the office to get a room change (but we had brought in a good bit of stuff from the car because of the bitter cold and my husband had already showered and was ready for bed after driving a long day). He was more interested in strutting his purple nail polish and eye shadow and fake multicolored wig and said well you only paid $56 which I retorted that we had actually paid $71!! Horrible experience. We have been using Motel6 for many years (because our small dog is free) and seen a decline in quality over the last few years, this may be our very last time to use that chain. The good ones are getting few and far between, not worth the chance anymore. This one is beyond horrible!
2024년 1월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2024년 1월 23일
Hi Traveler,We would like to discuss your experience with you further and ask that you reach out to our Guest Relations Team by using the Contact Us feature on our website to connect with us.Maz K.#Team6

2/10 - 너무 별로예요

Christina

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Well from chicken they said I would get my deposit back I have not got no deposit back because they said the towels were dirty the room was completely cleaned there was nothing else that could have been wrong
2024년 1월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2024년 1월 23일
Hi Christina,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. Please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

2/10 - 너무 별로예요

Allison

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Do Not Recommend!!!!
The stay was horrible! The room had no working tv, it was covered in roaches, we had no fridge or microwave, when we asked for a refund they refused to give us our money back. After we left the receptionist called my personal number threatening us, saying if we show up on their property that we will be arrested and charged, and our phones will be “snatched” the overall stay was horrible. Would not recommend going there ever!
2024년 1월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2024년 1월 23일
Hi Allison,Thank you for taking the time to share your review. We are committed to provide a comfortable night's rest and are disappointed to learn that we fell short of your expectations. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Maz K.#Team6

4/10 - 별로예요

Jason

2023년 12월에 1박 숙박함

4/10 - 별로예요

Ashley

좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 청결 상태
2024년 1월에 1박 숙박함

2/10 - 너무 별로예요

Kim

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Total dump and a horrible night manager
Absolutely disgusting condition. Cockroaches and flies. Toilet didn't work. Night manager was beyond rude with a total chip on his shoulder. Told me I wasn't getting a refund because I slept there until 3 a.m. so that is what I paid for. Totally nasty piece of work who hung up on me and didn't even bother to come to the room to fix the toilet which I had to use as a portapotty because it would not work. Avoid at all costs.
2024년 1월에 1박 숙박함

2/10 - 너무 별로예요

randy

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I reserved and was confirmed a smoking room. There was no ash tray in the room and when I requested one was told one would be put in the room when I returned. It wasn't. Was told more towels would be brought to the room. That didn't happen. Thank God the heater worked well because there was only a sheet on the bed. There was no TV remote. Saw a bug crawling on the floor; where there is one there are more.
2023년 12월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2024년 1월 9일
Hi Randy,Here at Motel 6, we’re always trying to do better. We're sorry to hear that you didn't enjoy your recent stay and would like to apologize that your experience wasn’t as good as it could’ve been. We’d love the chance to make it up to you, so hoping to see you again soon.Lilith#Team6