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레지던스 인 바이 메리어트 웨스트 스프링필드 여행 후기

3 out of 5
레지던스 인 바이 메리어트 웨스트 스프링필드
64 Border Way, West Springfield, MA

이용 후기

8.4

매우 좋아요

평점 10 - 훌륭해요. 325개 이용 후기 중 156개" "
평점 8 - 좋아요. 325개 이용 후기 중 98개" "
평점 6 - 괜찮아요. 325개 이용 후기 중 40개" "
평점 4 - 별로예요. 325개 이용 후기 중 18개" "
평점 2 - 너무 별로예요. 325개 이용 후기 중 13개" "

8.6/10

청결 상태

8.8/10

직원 및 서비스

7.8/10

편의 시설/서비스

8.4/10

숙박 시설 상태 및 시설

8.2/10

친환경

이용 후기

8/10 - 좋아요

KEUNWOO

2021년 5월에 8박 숙박함
답변 제공: Anna 님, 2021년 7월 2일
Thank you for your feedback.

10/10 - 훌륭해요

Jihyun 님, Seoul, Korea

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Best place in Holyoke!
The staff was kind, inviting and prompt. Breakfast has quite a large variety, compared to othere nearby hotels. Omelette and oatmeal was especially good! The bathroom and kitchen were well eqipped. Holyyoke mall, Target, and Bestbuy are located in 5 less than 5 minute drive. Nice place to stay again!

4/10 - 별로예요

Elizabeth

아이를 동반한 가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Housekeeping never came. Shower backed up all over bathroom floor.
2024년 4월에 4박 숙박함
답변 제공: Anna 님, 2024년 4월 22일
Thank you for taking the time out to do a review. Housekeeping services are provided every other day, unless daily service is requested. We apologize if this was not communicated properly. In regards to any maintenance issues, once reported, staff should have come up and unclogged the drain for you. We hope to better serve you on a future stay with us.

4/10 - 별로예요

Alison

아이를 동반한 가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Dogs barking, TV didn't work in room.
2024년 4월에 2박 숙박함
답변 제공: ResidenceInn 님, 2024년 4월 17일
Thank you for staying with us, we apologize about the noise and the tv. We do hope you choose us again and we can show you a better stay!

10/10 - 훌륭해요

Viamaris 님, holyoke

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
very nice staff and lovely hotel ❤️ I had a great time and I most definitely will go back soon. no complaints whats so ever
2024년 4월에 6박 숙박함
답변 제공: ResidenceInn 님, 2024년 4월 17일
Thank you for staying with us, we are glad you enjoyed your stay!

6/10 - 괜찮아요

Taylor

가족 여행
좋아요: 청결 상태
The pool is cold
2024년 3월에 1박 숙박함
답변 제공: ResidenceInn 님, 2024년 4월 10일
The pool is kept at 80 degrees, we do apologize for any inconvenience. Thank you for staying with us!

10/10 - 훌륭해요

Thaddeus 님, Springfield

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very spacious and had enough room for myself and family
2024년 3월에 1박 숙박함
답변 제공: ResidenceInn 님, 2024년 3월 3일
Thank you for staying with us, we are glad you enjoyed your stay! We hope to see you again!

10/10 - 훌륭해요

Briana

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Extra space, kitchen
2024년 2월에 1박 숙박함
답변 제공: ResidenceInn 님, 2024년 2월 28일
Thank you for staying with us, we are glad you enjoyed your stay!

8/10 - 좋아요

Christopher

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room was spacious and clean. Bed was very comfortable. Sadly the coffee maker was missing the pot. However, we were not going to make coffee anyway as they had it brewed in the lobby for breakfast. The volume button on the remote in the living area didn't work. A little annoying but not a game changer.
2024년 2월에 1박 숙박함
답변 제공: ResidenceInn 님, 2024년 2월 21일
Thank you for staying with us, we are glad you enjoyed your stay! Our in room coffee station is a single use machine, where you add water, the pod and then just put a mug or cup under not pot required. We hope to see you again!

6/10 - 괜찮아요

John

연인과의 여행, 출장 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
The room that was reserved was not held. The toilet paper holder is falling off the wall. The shower leaks while drawing a bath. Stains from something, mold? In ceiling corner near the bed.
2024년 2월에 1박 숙박함
답변 제공: Anna 님, 2024년 2월 19일
We appreciate your feedback. By letting us know where we fell short, it will help us in improving our process. We hope that we are given the opportunity to better serve you on a future stay.

10/10 - 훌륭해요

Glorimar De

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: ResidenceInn 님, 2024년 2월 21일
Thank you for staying with us, we are glad you enjoyed your stay! We hope to see you again!

8/10 - 좋아요

William

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
location to I91
2024년 1월에 1박 숙박함
답변 제공: ResidenceInn 님, 2024년 2월 3일
Thank you for staying with us, we are glad you enjoyed your stay! We hope to see you again!

10/10 - 훌륭해요

Arkel

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: ResidenceInn 님, 2024년 1월 3일
Thank you for staying with us we are glad you enjoyed your stay! We hope to see you in the future!

10/10 - 훌륭해요

Gail

2023년 12월에 1박 숙박함
답변 제공: ResidenceInn 님, 2024년 2월 3일
Thank you for staying with us, we are glad you enjoyed your stay! We hope to see you again!

8/10 - 좋아요

Erin

2023년 12월에 1박 숙박함
답변 제공: ResidenceInn 님, 2023년 12월 27일
Thank you for staying with us, we are glad you enjoyed your stay! We hope to see you again in the future!

4/10 - 별로예요

Daniel 님, Reading

출장 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Paid for a king room through Expedia, hotel could not honor a king room and I was put into a queen instead. The room smelled like cooked fish, there was some mold in the bathroom tub, and the property overall was a bit on the dirty side. I expected much more for the price and being a Titanium Member.
2023년 12월에 1박 숙박함
답변 제공: Anna 님, 2023년 12월 22일
We are so sorry to hear that the room type you booked did not come over correctly to our system, and that it had an odor. Our rooms do come with fully equipped kitchens, and many guests enjoy cooking their own meals. It is our intension to make rooms smell neutral prior to the next guest arrival. We are very sorry to hear that we did not make this happen for you. It is our hope to provide you with a better future stay if you return to the area.

6/10 - 괜찮아요

Mike

가족 여행
The hotel was conveniently located but the hallway outside our room reeked of marijuana. Also wasn’t aware of a $7 night parking fee.
2023년 12월에 4박 숙박함
답변 제공: Anna B. 님, 2023년 12월 13일
Thank you for your feedback. Our hotel is a none smoking facility and we have a hefty fine of 250 if someone is to smoke in a room. We apologize for someone's inconsiderate behavior. If we are made aware of or if housekeeping finds that someone is smoking, we address it right away. In regards to the parking fee, it is disclosed on our website and should be on hotels.com as well. I will look into that. I appreciate you bringing it to our attention. Thank you,

10/10 - 훌륭해요

Jenna

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함
답변 제공: AnnaB 님, 2023년 12월 8일
Thank you for the wonderful score.

10/10 - 훌륭해요

Cassandra

2023년 11월에 2박 숙박함
답변 제공: ResidenceInn 님, 2023년 12월 21일
Thank you for staying with us, we hope to see you again!

10/10 - 훌륭해요

Ramaul

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함
답변 제공: Anna 님, 2023년 11월 24일
Thank you for your feedback. We are happy we were able to provide you with a level 5 service.

10/10 - 훌륭해요

Sandra 님, Pembroke

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent size of studio with small kitchen, hotel has pool, large breakfast area, pet friendly and very helpful staff. Excellent value
2023년 11월에 5박 숙박함
답변 제공: ResidenceInn 님, 2023년 11월 17일
Thank you for staying with us, we hope to see you again!

10/10 - 훌륭해요

Nicole

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Our room was very clean and spacious. Was the best hotel we have stayed at in the 4 years we have been staying in Springfield for Equine Affair.
2023년 11월에 3박 숙박함
답변 제공: ResidenceInn 님, 2023년 11월 17일
Thank you for staying with us, we hope to see you again!

10/10 - 훌륭해요

Cheri

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very clean and comfy. Breakfast was good.
2023년 11월에 2박 숙박함
답변 제공: ResidenceInn 님, 2023년 11월 12일
Thank you for staying with us, we are glad you enjoyed your stay!

2/10 - 너무 별로예요

Amberly

출장 여행
별로예요: 청결 상태, 직원 및 서비스
Housekeeping was very casual. I was there 9 nights before the first cleaning even though I asked at the desk 2X. After, they came at 4-5 days intervals. Housekeeping consists of sheets and towels, run the dishwasher for a single item. No mopping or vacuuming or wiping down surfaces. They left cleaning supplies and dirty towels as well as a band aid wrapper and other debris from the previous guest. It was still there when I departedThere was a broken glass in the dishwasher. Also still there. There is a mud puddle at the bathroom door unchanged since I arrived, never mopped. The night staff at the front desk is fully focused on their phones. As for Eco-friendly, why are the fire pit and fireplace burning 24/7? It's a nice property being badly run
2023년 10월에 18박 숙박함
답변 제공: Anna 님, 2023년 11월 17일
We are so sorry to hear that you are dissatisfied with your stay. We would typically only skip over your room if there is a Do not Disturb on the door as that tells staff that you do not want anyone in the room. Our housekeeping services consist of a refresh every other day and full service once per week. We are more than happy to adjust that schedule based on the guest need upon request. I will review with housekeeping manager what went wrong here, and I sincerely apologize for the lack of service you have received. We would like to make it up to you.

10/10 - 훌륭해요

Christopher

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Beautiful place
The place was clean and quiet. Our room looked just as good as the photos.
2023년 10월에 2박 숙박함
답변 제공: Anna 님, 2023년 11월 1일
Thank you for your review. We are happy to hear you enjoyed your stay.

10/10 - 훌륭해요

Craig

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 4박 숙박함
답변 제공: Anna 님, 2023년 11월 1일
Thank you.

10/10 - 훌륭해요

Otha

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: ResidenceInn 님, 2023년 10월 26일
Thank you for staying with us, we are glad you enjoyed your stay! We hope to see you again in the future!

10/10 - 훌륭해요

Rachael

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We had a short one night stay for a college visit the room was clean, and the area had plenty of restaurants some walking distance, which was great. The hotel itself was clean and well accompanied. They accommodated our dogs which come in an extra cost. Breakfast the next day was better than expected. Overall, good stay
2023년 10월에 1박 숙박함
답변 제공: ResidenceInn 님, 2023년 10월 25일
Thank you for staying with us, we are glad you enjoyed your stay! We hope to see you again!

8/10 - 좋아요

Siobhan

Nice room Clean facility Room at first smelt a bit stale Man outside hanging at dumpster near where cars parked- front desk clerk made aware did nothing brushed off my concerns we moved our car to front of hotl
2023년 10월에 1박 숙박함
답변 제공: Residence Inn Staff 님, 2023년 11월 24일
Thank you for your feedback.

2/10 - 너무 별로예요

maria

가족 여행
좋아요: 청결 상태
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Never again, we did not sleep, our room was just next to a back super noisy door that people and workers use. People get out to smoke and talk from 12am To 3am and again from 5am so the first night we did no sleep. In the morning we asked to please move us because we didn’t sleep tue person at front desk on 9/14 said “sorry we don’t have more rooms” second night was a bit better but at 5am the first person went out with a bang on the door and talked on the phone for 30 minutes then more and more people…. It’s unbelievable how can they have rooms next this door that everyone uses. And the door is one of those you have to push hard and the noise was just so loud on our heads because our bed was next next to the wall. So Bad bad hotel!!!
2023년 10월에 2박 숙박함
답변 제공: Anna 님, 2023년 10월 16일
We extend our heartfelt apologies for the disturbance you encountered due to the noise issue during your stay at our hotel. Please accept our deepest regrets for any inconvenience this may have caused you.

10/10 - 훌륭해요

Lynda

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything great
2023년 10월에 1박 숙박함
답변 제공: ResidenceInn 님, 2023년 10월 13일
Thank you for staying with us, we are glad you enjoyed your stay. We hope to see you again in the future!

10/10 - 훌륭해요

LaVonette

2023년 10월에 1박 숙박함
답변 제공: ResidenceInn 님, 2023년 10월 25일
Thank you for staying with us, we are glad you enjoyed your stay! We hope to see you again!

10/10 - 훌륭해요

Ramesh

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
10 +
Perfect
2023년 9월에 1박 숙박함
답변 제공: Anna 님, 2023년 9월 20일
Thank you for the amazing review. We hope to have you back soon.

10/10 - 훌륭해요

Alfonso

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 2박 숙박함
답변 제공: ResidenceInn 님, 2023년 9월 10일
Thank you for staying with us, we are glad you enjoyed yourself. We hope to see you again in the future!

2/10 - 너무 별로예요

REGINA 님, Baltimore

2023년 9월에 1박 숙박함
답변 제공: Anna 님, 2023년 10월 16일
We are sorry to hear that you did not enjoy your stay with us. We hope to better serve you in the future.

8/10 - 좋아요

Aimee

2023년 9월에 2박 숙박함
답변 제공: ResidenceInn 님, 2023년 10월 13일
Thank you for staying with us, we are glad you enjoyed your stay. We hope to see you again in the future!

10/10 - 훌륭해요

Obed

2023년 8월에 1박 숙박함
답변 제공: Anna 님, 2023년 8월 30일
Thank you for the 10/10 review. We appreciate the feedback.

4/10 - 별로예요

Nicole

출장 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel was unkept. Even after asking the rooms to be cleaned up while we were away, the tub was not cleaned at all. Actually moved out of the hotel for the final two nights of the stay.
2023년 8월에 5박 숙박함
답변 제공: Anna B. 님, 2023년 8월 21일
We are so sorry to hear that you did not enjoy your stay with us. Housekeeping services are limited to a touch up every other day based on your length of stay, but if you requested full service during your stay, they should have followed through. If this was not done, I do apologize.

8/10 - 좋아요

Cindy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Horse Show
This is on par with Homewood Suites. I love the bigger square footage, the full size refrigerator, the kitchen. Bed comfortable, air conditioning was quiet, hot water nice and hot and just about immediate. I am very irked that I have to request housekeeping every day. All the chains are doing the same. Prices go up and less amenities. More light ing would be nice in the kitchen.
2023년 8월에 5박 숙박함
답변 제공: ResidenceInn 님, 2023년 8월 21일
Thank you for staying with us we are glad you enjoyed your stay.

6/10 - 괜찮아요

Roger

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
This hotel is nice The only thing it is lacking is good customer service The front desk staff were not very polite besides the manager she was very sweet. If you are handicapped make sure that you bring a step stool if you want to get in the beds the beds are way too tall!
2023년 7월에 6박 숙박함
답변 제공: Anna 님, 2023년 7월 25일
Thank you for your open and honest feedback, it has been shared with the staff.

8/10 - 좋아요

Brianna

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Enjoyed our stay
2023년 7월에 5박 숙박함
답변 제공: Anna 님, 2023년 7월 25일
Thank you for the review.

10/10 - 훌륭해요

Maureen

2023년 5월에 1박 숙박함
답변 제공: Anna 님, 2023년 6월 20일
Thank you for the top rating.

10/10 - 훌륭해요

Marcus

2023년 4월에 7박 숙박함
답변 제공: ResidenceInn 님, 2023년 5월 8일
Thank you for staying with us, we are glad you enjoyed your stay! We hope to see you again in the future!

4/10 - 별로예요

Christina

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스
The staff was great but it was a disappointing stay. It took 10 minutes for the shower to get hot. The continental breakfast was a let down. If you are not a morning person the bright lights in the bathroom will not be welcome. Expected better for the marriott brand and the price.
2023년 4월에 1박 숙박함
답변 제공: Anna Butler 님, 2023년 5월 1일
We are happy to hear that you found our staff to be great. We are sorry to hear you did not enjoy our complimentary breakfast.

6/10 - 괜찮아요

Sandy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We were placed next to barking dogs and loud children and we're an older couple who have stayed at that location for years. And there is now a $7 parking fee where there are no other options for handicap parking
2023년 3월에 1박 숙박함
답변 제공: Anna B. 님, 2023년 3월 27일
We are so sorry to hear that dogs were barking near your room. We are a pet friendly hotel, but we do ask pet owners to not leave animals unattended for long periods of time. Parking fees have been in effect for the past few years and are listed on our web site as a 7 fee. I have removed this fee for you as you were not aware.

2/10 - 너무 별로예요

Stephanie

출장 여행
별로예요: 직원 및 서비스
Nothing
2023년 3월에 2박 숙박함
답변 제공: Anna B. 님, 2023년 3월 20일
Please let us know when you can what we could have done to make your stay more enjoyable.

6/10 - 괜찮아요

Kelly

2023년 3월에 1박 숙박함
답변 제공: Anna B. 님, 2023년 3월 21일
We are sorry that we were not able to provide you with a 10 service. We hope to better meet your needs on a future stay.

10/10 - 훌륭해요

Timothy

좋아요: 숙박 시설 상태 및 시설, 객실의 편안함
2023년 3월에 2박 숙박함
답변 제공: ResidenceInn 님, 2023년 3월 18일
Thank you for staying with us, we are glad you enjoyed your stay! We hope to see you again!

10/10 - 훌륭해요

Lynn

2023년 2월에 1박 숙박함
답변 제공: ResidenceInn 님, 2023년 3월 18일
Thank you for staying with us, we are glad you enjoyed your stay! We hope to see you again!

10/10 - 훌륭해요

DEBORAH

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 1월에 4박 숙박함
답변 제공: ResidenceInn 님, 2023년 2월 3일
Thank you for staying with us, we are glad you enjoyed your stay!