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수퍼 8 바이 윈덤 스프링필드 이스트 여행 후기

2 out of 5
수퍼 8 바이 윈덤 스프링필드 이스트
1330 S Dirksen Parkway, Springfield, IL

이용 후기

6.0
평점 10 - 훌륭해요. 951개 이용 후기 중 126개" "
평점 8 - 좋아요. 951개 이용 후기 중 239개" "
평점 6 - 괜찮아요. 951개 이용 후기 중 238개" "
평점 4 - 별로예요. 951개 이용 후기 중 169개" "
평점 2 - 너무 별로예요. 951개 이용 후기 중 179개" "

6.2/10

청결 상태

6.8/10

직원 및 서비스

5.6/10

편의 시설/서비스

5.8/10

숙박 시설 상태 및 시설

5.6/10

친환경

이용 후기

4/10 - 별로예요

Paige

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Be prepared to pay a *cash* deposit, even if you already paid online. We had a large black moldy, wet hole in the ceiling of our bathroom. Water clearly was coming down through it and making the toilet and floor wet. It seemsd yo be directly underneath the toilet in the room upstairs... so we assumed that toilet was leaking and it was toilet water dripping down into our bathroom. Totally. Gross. The bathtub, too, was unclean and disgusting. We didn't use the tub and only used the toilet once. Having said that, though, the bedroom area was neat and clean. The beds and pillows were comfortable and the place was quiet. The hallway smelled like someone was cooking curry in their room; and, in the morning, clearly someone was smoking in the hallway because it came into our room and caused us to jet out before we choked.
2024년 4월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 10일
Dear Paige,Thank you for choosing to stay with us. From your feedback we learned that we didn’t match your expectation. Kindly accept our apology for this issue. We have taken your feedback positively and appropriate measures have been initiated for preventing this in the future.We will constantly strive to improve our standards and amenities to exceed the expectations of our valued guests like yourself.Looking forward to welcoming you back.Sincerely,General Manager

2/10 - 너무 별로예요

Monica

출장 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
By far this is just the worst place I have ever stayed at. It was stinking horribly, there was no hot water in the bathroom. Place was soo untidy. It’s not worth even a penny.
2024년 4월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 5일
Dear Monica,Thank you for staying with us and also for sharing your valuable feedback. We appreciate it and truly believe that this will help us improve our overall service. We are truly sorry about your unhappy experience with us, and we have already initiated appropriate actions for improvements to your feedback. Looking forward to welcoming you back at the soonest and we are confident that you will see a better version of us then.Sincerely,General Manager

8/10 - 좋아요

Réjean

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Très satisfait
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 25일
Dear Rejean,Thank you for staying with us at Super 8 by Wyndham Springfield and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

4/10 - 별로예요

Katerina

별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Overall scary
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 16일
Dear Katerina,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Sincerely,General Manager

10/10 - 훌륭해요

Mitko

좋아요: 청결 상태, 직원 및 서비스
All good
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 6일
Dear Mitko,It was great to have you staying with us at Super 8 by Wyndham Springfield East and we are also extremely delighted that you found this to be a happy experience. Positive endorsements like these that make us work harder and strive for perfection. Thank you. We are looking forward to seeing you with us soon. Sincerely,General Manager

10/10 - 훌륭해요

Kevin

2024년 1월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 22일
Dear Kevin,We are delighted that you decided to stay with us at Super 8 by Wyndham Springfield East during your last trip. We acknowledge the happy experience that you have had. Thanks for sharing your valuable feedback. This means a lot to usWe are looking forward to seeing you again with us soon. Sincerely,General Manager

2/10 - 너무 별로예요

Jessica

2024년 1월에 1박 숙박함
답변 제공: General Manager 님, 2024년 1월 8일
Dear Jessica,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

10/10 - 훌륭해요

Bob

아이를 동반한 가족 여행, 가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스
Cheap Bathroom is in poor shape Walls need painted Bed spread has stains No stopper for bath tub
2024년 1월에 2박 숙박함
답변 제공: General Manager 님, 2024년 1월 8일
Dear Bob,Thank you for staying with us at Super 8 by Wyndham Springfield East and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

4/10 - 별로예요

실제 이용하신 고객

가족 여행
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
The motel wasn't in the best shape. The back of the bathroom door was covered in dust. It needs an upgrade.
2024년 1월에 1박 숙박함
답변 제공: General Manager 님, 2024년 1월 8일
Dear Guest,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

10/10 - 훌륭해요

Shambhavi

2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2023년 12월 31일
Dear Shambhavi,We loved having you stay with us at Super 8 by Wyndham Springfield East. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Thank you,Sincerely,General Manager

2/10 - 너무 별로예요

Craig

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
When the person staying in the room above took a shower the water came through already moldy drywall and poured into the tub in my room...
2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2023년 12월 23일
Dear Craig,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Sincerely,General Manager

2/10 - 너무 별로예요

Colin

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Strong marijuana smell around all doors and lobby.
2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2023년 12월 14일
Dear Colin,Thank you for choosing to stay with us. We apologize for the shortcomings that you have highlighted. We have already initiated appropriate actions for improvements as per your feedback. You will certainly notice the changes on your next visit.Looking forward to welcoming you back.Sincerely, General Manager

6/10 - 괜찮아요

Kianna 님, Springfield

2023년 12월에 4박 숙박함
답변 제공: General Manager 님, 2023년 12월 14일
Dear Kianna,Thank you for choosing to stay with us. We apologize for the shortcomings that you have highlighted. We have already initiated appropriate actions for improvements as per your feedback. You will certainly notice the changes on your next visit.Looking forward to welcoming you back.Sincerely, General Manager

4/10 - 별로예요

tiffany

출장 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The breakfast pictures are not their breakfast. There is no waffles.
2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2023년 12월 5일
Dear Tiffany,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Sincerely,General Manager

8/10 - 좋아요

Steve

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Could use good vacuuming especially corners and along walls. But reasonable price. Bed was very comfortable. Easy parking for our small trailer.
2023년 11월에 1박 숙박함
답변 제공: General Manager 님, 2023년 11월 30일
Dear Steve,Thank you for choosing us at Super 8 by Wyndham Springfield East during your last stay here. We saw your comments and are happy that you enjoyed your stay. This means the world to us and it will motivate us to do even better.We will be delighted to host you again during the tour next stay hereSincerely,General Manager

2/10 - 너무 별로예요

Vicki

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was a dirty dump.
2023년 11월에 1박 숙박함
답변 제공: General Manager 님, 2023년 11월 27일
Dear Vicki,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

8/10 - 좋아요

Alessia

2023년 11월에 1박 숙박함
답변 제공: General Manager 님, 2023년 11월 19일
Dear Alessia,We loved having you stay with us at Super 8 by Wyndham Springfield East. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Thank you,Sincerely,General Manager

2/10 - 너무 별로예요

Ryan

아이를 동반한 가족 여행, 가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
This place was so dirty and smelt like smoke so bad it was like someone just got done smoking in the room. Carpets were sticky they were so dirty. Save your time and money and look elsewhere.
2023년 10월에 1박 숙박함
답변 제공: General Manager 님, 2023년 11월 1일
Dear Ryan,Thank you for choosing to stay with us. From your feedback we learned that we didn’t match your expectation. Kindly accept our apology for this issue. We have taken your feedback positively and appropriate measures have been initiated for preventing this in the future.We will constantly strive to improve our standards and amenities to exceed the expectations of our valued guests like yourself.Looking forward to welcoming you back.Sincerely,General Manager

2/10 - 너무 별로예요

Ladale

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Dirty
It was the nastiest place I’ve ever seen. I couldn’t enjoy anything about it not that there was something to enjoy because it was dirty. Around the toilet was unreal. I wouldn’t recommend anyone to stay here. When I check out I noticed that I had a penny balance. I asks was he going to hit the bank up fo it I would give him the penny. He said no but guess what, he did. I understand they don’t keep cash on site but we’re talking a penny.
2023년 10월에 2박 숙박함
답변 제공: General Manager 님, 2023년 11월 1일
Dear Ladale,Thank you for choosing to stay with us. From your feedback we learned that we didn’t match your expectation. Kindly accept our apology for this issue. We have taken your feedback positively and appropriate measures have been initiated for preventing this in the future.We will constantly strive to improve our standards and amenities to exceed the expectations of our valued guests like yourself.Looking forward to welcoming you back.Sincerely,General Manager

2/10 - 너무 별로예요

Seth

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
There mold on the sheet and on the toilet. There was a stench of drugs in the hallways and rooms. Bodily fluid stains on sheets & mattress protector. There was also a blood stain on the top blanket.
2023년 9월에 1박 숙박함

4/10 - 별로예요

Pamela 님, Las Vegas

반려동물 동반 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
No closet or hangers. Iron available in office but no board. Washing machine didn't work. Elevator reeked of curry.
2023년 9월에 5박 숙박함

10/10 - 훌륭해요

Ernesto

2023년 9월에 1박 숙박함
답변 제공: General Manager 님, 2023년 11월 10일
Dear Ernesto,We are delighted that you decided to stay with us at Super 8 by Wyndham Springfield East during your last trip. We acknowledge the happy experience that you have had. Thanks for sharing your valuable feedback. This means a lot to usWe are looking forward to seeing you again with us soon. Sincerely,General Manager

4/10 - 별로예요

William

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Place was dirty
Place was dirty and out side security door was broken. Elevator was out of service. Drunk person was out side if building yelling for 15 minutes and the he can inside building still yelling. Stairwells had not been cleaned for quite a while. Hallways and rooms were not clean. The so called breakfast was a joke.
2023년 9월에 1박 숙박함

2/10 - 너무 별로예요

kimberly

단체 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
2023년 9월에 1박 숙박함

2/10 - 너무 별로예요

jo

연인과의 여행
별로예요: 숙박 시설 상태 및 시설
There was no tv, no internet and no elevator so we had to cancel our stay which we only made 10 minutes prior to arriving
2023년 9월에 1박 숙박함

4/10 - 별로예요

Robin

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Bed covering and curtains had holes. Dirty carpet and floors. Toilet moved. Bathroom door was hard to close. Outdated. Dust and dirt on everything. Chair in room was worn and dirty also. EVERYTHING needed a good cleaning.
2023년 9월에 1박 숙박함

2/10 - 너무 별로예요

Sydney

별로예요: 청결 상태
Bed bugs
2023년 9월에 3박 숙박함

4/10 - 별로예요

Dale

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
This property definitely needs some more improvements, room and hallway smelled and shower had no water lever to adjust temperature and toilet would not completely flush.When I let staff know all I got was “oh sorry”.
2023년 9월에 1박 숙박함

10/10 - 훌륭해요

Jacob

2023년 8월에 1박 숙박함

8/10 - 좋아요

Lisa

2023년 9월에 2박 숙박함

4/10 - 별로예요

Lorraine

별로예요: 숙박 시설 상태 및 시설
2023년 9월에 1박 숙박함

6/10 - 괜찮아요

Steve

2023년 8월에 1박 숙박함

6/10 - 괜찮아요

Jose

출장 여행, 가족 여행
별로예요: 청결 상태
Place can a lot more cleaner. They also dont have dnd signs they come in the room replace the trash and thats about it. They dont fold beds give more shampoo or soap.
2023년 8월에 3박 숙박함

4/10 - 별로예요

Gregory

좋아요: 객실의 편안함
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Room switches
2023년 8월에 1박 숙박함

8/10 - 좋아요

Lorri

2023년 8월에 2박 숙박함

4/10 - 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
The hotel was not very clean, shower rod brackets were rusty. Carpet was dirty. Elevator was dirty! Definitely needs updating.
2023년 8월에 3박 숙박함

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice people.
2023년 8월에 2박 숙박함

6/10 - 괜찮아요

Michelle

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Hotel definitely needs some work. Rooms are dirty in the corners. They should not advertise that breakfast is included. I think there was a loaf of bread, some OJ and coffee.
2023년 8월에 1박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
This hotel was horrible. First off the entire hotel smelled of pot and cigarette smoke. The room was filthy: carpet wasn’t vacuumed, grim all over the lamps and unable to use the outlet on them, something was spilled down the back of the door, stains on the linens and shower curtain, and paper/food wads on the ceiling and the towels didn’t smell clean/fresh. Then the hallway carpet was never cleaned and the elevator was never wiped down. We got in very late and then ended up leaving early the next morning. We were suppose to stay 2 nights.
2023년 8월에 2박 숙박함

4/10 - 별로예요

David

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
Ok
We did. It get into the room until late and we’re exhausted. Strong sour odor and very firm bed. Loved the shower water pressure.
2023년 8월에 1박 숙박함

4/10 - 별로예요

Melissa

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Smelled like smoke horribly. Stains everywhere. Electrical outlet hanging off the wall. Drywall patch undone. Carpet was dirty. No comforter on the bed. Just Gross!

2/10 - 너무 별로예요

Randi R

아이를 동반한 가족 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel is filthy. Our room is dirty. Carpets don't look like they have been vacuumed for quiet some time. Carpet needs shampoo'd, bathroom has dirt & hair. Comforter stinks & has burn holes in it.
2023년 8월에 1박 숙박함

2/10 - 너무 별로예요

Nicole

아이를 동반한 가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The deadbolt lock was broken and our bathroom floor was soaking wet upon arrival. The bathroom was disgusting and the room and bathroom smell terrible.
2023년 8월에 1박 숙박함

6/10 - 괜찮아요

Sheryl

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Check the bedding.
When we got to our room we checked the bed sheets, they had washed red stains on them. The front desk gave us a new room, but the next morning we discovered the refrigerator had not worked even though it felt "cool" at check-in. We lost some food we were traveling with and some expensive medicine that required refrigeration.
2023년 6월에 1박 숙박함

4/10 - 별로예요

Anne

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
There was hair in the bathtub and it smelled musty.
2023년 8월에 1박 숙박함

6/10 - 괜찮아요

Dinesh Kumar

좋아요: 직원 및 서비스
Stay was decent but very low items for breakfast. No fruits like other Super 8 hotels
2023년 7월에 1박 숙박함

4/10 - 별로예요

Christopher

가족 여행
좋아요: 청결 상태, 객실의 편안함
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Hotel smelled funny like a chlorine smell, but they had no pool. The Tv and AC in the room did not work.
2023년 7월에 1박 숙박함

10/10 - 훌륭해요

Jodi

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was very clean and the woman at the front desk was nice. The door to my room looked like at some point someone had tried to break in. I was woken up by the cleaning staff vacuuming the hallway early in the morning. Otherwise it was fine, the room was clean and that was the most important thing for me.
2023년 7월에 1박 숙박함

4/10 - 별로예요

Justin

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
They need to work on cleaning the rooms better there was some kind of food all over the ceiling the carpet wasn't vacuumed. Just dirty for the price I paid for the room. Holes in the wall where they replaced the towel holder spackle on the shower. The knob for the shower was difficult to find a warm setting it was either scolding hot or cold.
2023년 7월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Friendly hotel, reasonable stay for the night.
2023년 7월에 1박 숙박함