Dear Saad, Thank you so much for your rating of 8/10 we are delighted that you enjoyed your stay! Come visit us again on your next travels to the region. Kind regards

HI Eissa, Thanks very much for taking the time to write a review and for the rating. We are delighted that you appreciated our staff and service, your feedback means a lot to us! Thank you for your comments regarding maintenance and upgrades, we have been systematically addressing all issues and our team is very much focused on this. Thank you once again and we hope we have the pleasure of welcoming you once again at the Avani Bentota Resort! kind regards

Dear Evelyn, We are incredibly grateful that you took the time out to leave us this note. Our company values put customer satisfaction as the top priority, and we are committed to our customers. Its customers like you that make our job wonderful. We look forward to serving you again. Regards, Chaminda Samaranayake General Manager

Hi Guests, We're extremely sorry that you had to face such difficulties in customer service is not something we are known for. As you can see from our other reviews, we pride ourselves in providing great customer service and we'd like to do the same for you. We may not be able to change the past but if you give us a chance, we will completely make it up to you. Regards, Chaminda Samaranayake General Manager

Hi Guest Our team here at Avani Bentota Resort is thrilled to hear such good feedback, and we’re proud to be one of the most beautiful hotels in Bentota. Next time you’re here, you should try the Loft – Roof Top Bar “We hope to see you again soon and bring a friend!” Thank you, Chaminda Samaranayake General Manager

Our team here at Avani Bentota Resort is thrilled to hear such good feedback, and we’re proud to be one of the most beautiful hotels in Bentota. Next time you’re here, you should try the Loft – Roof Top Bar “We hope to see you again soon and bring a friend!” Thank you, Chaminda Samaranayake General Manager

Hi Claudia, Wow! Thank you so much for this great 5-star review. We really appreciate you being a loyal customer and helping to share the word about us. We’re here for you anytime. Thank you so much for taking the time to leave this excellent review. We really appreciate your business. Please let us know what we can do for you in the future. Thanks & Regards, Chaminda Samaranayake General Manager

Dear Sharon, Thanks for your review. We will use your valuable feedback to deliver an even better experience next time. Again, thank you for taking the time to review our business! Regards, Chaminda Samaranayake General Manager

Hi Larisa, We are incredibly grateful that you took the time out to leave us this note. Our company values put customer satisfaction as top priority, and we are committed to our customers. Its customers like you that make our job wonderful. We look forward to serving you again. Regards, Chaminda Samaranayake General Manager

Hi Anna, Greetings from Avani Bentota Resort!! Thank you for rating given and let us know what are the areas to improve to reach five star rating. We thank you for choosing Avani Bentota Resort! Thank You, Chaminda Samaranayake General Manager

Hello there, Thank you for sharing a review and great to know that you liked our location. With sunny regards from Bentota. David de Silva Senior Operations Manager

Hello Simon, Thank you for taking the time to give us some feedback following your recent stay with us. I have already responded to your response to the internal survey as well. I have given careful consideration to the feedback areas highlighted in your review and will ensure to look at each point in detail and take corrective actions as required. Thank you for having selected to stay with us on this visit to our paradise island. With sunny regards from all of us in Bentota. David de Silva Senior Operations Manager

Hello Max, Thank you for taking the time to share such a lovely review of your recent stay with us. It was a delight to know that overall you enjoyed the time spent at our resort and we hope to see you back. With sunny regards from Bentota. David de Silva Senior Operations Manager

Hello there, My apologies for the generic greetings as I dont have your name. Thank you for the rating and the feedback which we will look into. With sunny regards from Bentota. David de Silva Senior Operations Manager

Hello Rebecca, Thank you for the rating and lovely comments. Great to know that you enjoyed the time spent with us and we hope to see you soon. With sunny regards from Bentota. David de Silva Senior Operations Manager

Dear Guest, Thank you for taking the time to share such a lovely review of the time spent with us. It was indeed a delight to learn that you had a fantastic time at our resort and we hope you will return. With sunny regards from Bentota David de Silva Senior Operations Manager

Hello Peter, Thank you for the lovely compliments. It was great to know that you enjoyed the location and facilities. Hope to see you again. With sunny regards from Bentota. David de Silva Senior Operations Manager David

Thank you Parresa for the rating and compliments. Hope to see you again. With sunny regards from Bentota. David de Silva Senior Operations Manager

Hello Lori, Thank you for the lovely compliments and great to know that you enjoyed the time spent with us. Hope to see you back again. With sunny regards from Bentota. David de Silva Senior Operations Manager

Dear Guest, Thank you for the rating and comments. Glad to note that you enjoyed the time spent with us. With sunny regards from all of us at Bentota. David de Silva Senior Operations Manager

Dear Guest, Thank you for the rating an lovely comments. It was a delight to note that you enjoyed the time spent with us. We hope you will visit us again. With sunny regards from Bentota. David de Silva Senior Operations Manager

Dear Guest, Thank you for taking the time to share a review of your stay. Thank you fro your feedback which we will look into. With sunny regards from Bentota. David de Silva Senior Operations Manager

Dear Guest, Thank you for taking the time to share such a lovely review of the time spent with us. It was a pleasure to learn that you had a super time in the hotel and we hope to see you again. With sunny regards from Bentota. David de Silva Senior Operations Manager

Hello Abdullah, Thank you for the rating and lovely comment. It was great that you enjoyed your holiday at our resort and we hope you will come back again. With sunny regards from Bentota. David de Silva Senior Operations Manager

Thank you Rickard for the rating and lovely comments. Hope to see you again at our resort. With sunny regards from Bentota David de Silva Senior Operations Manager

Hello Jean, Thank you for taking the time to share a review of our recent stay with us. Great to know that you enjoyed the breakfast spread on offer. Thank you for your feedback on the areas for improvement which we have already looked into. With sunny regards from Bentota David de Silva Operations Manager

Hello Deepa, Thank you for having selected to stay with us and for taking the time to share a review of your recent stay. It was a pleasure to know that overall you enjoyed the time spent with us and we hope to see you again. With sunny regards from Bentota David de Silva Operations Manager

Hello Bhushan, Greetings from the Avani Bentota Resort and AYUBOWAN, as we traditionally greet in Sri Lanka which means 'May you enjoy long life' I am delighted to hear that you had such an enjoyable time during your stay with us and that the team looked after you well. Thank you for your comments about our resort which are truly appreciated. We thank you for having selected to stay with us and hope you will visit us on your next trip to Sri Lanka. With sunny regards from Bentota David de Silva Operations Manager

Hello Alex, AYUBOWAN, as we traditionally greet in Sri Lanka which means 'May you enjoy long life' Thank you for taking the time to share a review of the time spent with us. Glad to note that you liked the hotel and that overall you enjoyed your stay with us. Yes it was monsoon time but I hope that this did not stop you from enjoying your holiday. The rains however have stopped now and it is nice and sunny as I write this response. Thank you for having selected to stay with us and we hope you will visit us on your next trip to Sri Lanka. With sunny regards from Bentota and Sri Lanka. David de Silva Operations Manager

Dear Guest, Thank you for sharing such a lovely comment about our resort. It was great to know that you enjoyed the food on offer, the rooms and the friendliness of the team. We hope you will visit us again sometime. Sincerely David de Silva Operations Manager

Hello Esther, Thank you for sharing a review of your short experience with us and my apologies if we were not able to meet your expectations on this visit. We hope that we will be able to be of greater assistance on another opportunity in the future. Sincerely David de Silva Operations Manager

Thank you Laura for your lovely comments about our resort. Glad to know that overall you enjoyed the time spent with us. Hope to see you again soon. Sincerely David de Silva Operations Manager

Thank you Hussain for the rating. I would assume that you enjoyed the time spent at our resort and we hope you will return. Sincerely David de Silva Operations Manager

Dear Guest, Thank you for having selected to stay with us and for taking the time to share a review of the time spent with us. Please do accept my sincere apologies for not meeting your expectations on this visit. I have given careful consideration to your feedback and rest assured that we will take corrective measures. On another note I am delighted to let you know that we have just completed renovating the main swimming pool which has now been re tiled and fitted with a completely new pool deck for the comfort and satisfaction of all our guests. I trust this will not deter you from visiting us again as we look forward to another opportunity to welcome you back. Sincerely David de Silva Operations Manager

Hello Paul, Thank you for having selected to stay with us and for sharing a review of the time spent at our resort. It was a delight to note that you enjoyed the views and the cuisine. Thank you for appreciating the friendliness of the team, especially Jayantha from the Reception. I will definitely convey your kind sentiments to him and the rest. Yes the pool has been through a major renovation and the new look pool is all set to be opened on the 25th of this month. We hope you will visit us again on your next visit to Sri Lanka. Sincerely David de Silva Operations Manager

Hello Omer, Thank you for having selected to stay with us and for taking the time to share a review of the time spent at our resort. Please do accept my sincere apologies for not having met some of your expectations on this recent visit to our resort. Rest assured that I have already taken corrective measures in a proactive bid to ensure that these circumstances do not repeat. I am also checking on the USD150 charge mentioned and appreciate if you will let me know how I can communicate the outcome of this to you. On a more positive note I am delighted to let you know that we have just completed renovating most of our rooms and the main swimming pool which has now been re tiled and fitted with a completely new pool deck for the comfort and satisfaction of all our guests. Omer, I trust that your last experience with us will not deter you from visiting us again. Do give us an opportunity to put things right on your next visit to Sri Lanka. Sincerely David de Silva Operations Manager

Dear Guest, Thank you for selecting to stay with us and for sharing a review of your stay with us. My sincere apologies if we did not meet your expectation during this stay however I am glad to note that your concerns were addressed during your stay with us. We trust this will not deter you from visiting us again. Sincerely David de Silva Operations Manager

Thank you Kim for the lovely comment. Sincerely David de Silva, Operations Manager

Dear Anne-Marie, Thank you so very much for posting such a lovely review of your stay with us. I was indeed delighted to read all the lovely comments you have posted about the time you spent with us. We are glad you enjoyed your holiday with us and we all look forward to welcoming you back again. Sincerely David de Silva, Operations Manager.

Dear Guest, Thank you for selecting to stay with us and for posting a lovely review. I am glad that your daughter enjoyed the birthday celebration in our hotel. We hope to see you again soon. Sincerely David de Silva, Operations Manager.

Dear Ine, Thank you for selecting to stay with us and for sharing a balanced review of your stay with us. I am glad to note that you enjoyed the breakfast and the outdoor areas of the hotel. I have made a note about the cleaning and will we definitely look into this. My apologies for the aircon issue that was not addressed during your stay. We are infact in the process of replacing some aircon units and this room is one of them. I trust this will not deter you from visiting us again. Sincerely David de Silva, Operations Manager.

Dear Guest, Thank you for selecting to stay with us and for sharing such a lovely review of your stay with us. I was indeed delighted to read that you enjoyed the time spent with us. Thank you for recognizing the efforts of Lasantha, Srinath, Chamila and Saman. I will personally convey your kind sentiments to them and I am sure they will be delighted. We all look forward to welcoming you back again to the AVANI Bentota Resort & Spa. Sincerely David de Silva, Operations Manager.

Dear Yayaya, Thank you for sharing such lovely photographs taken and for the equally lovely review of your stay with us. I was delighted to read that you had enjoyed the time spent with us. We all look forward to another opportunity to welcome you back to our resort. Sincerely David de Silva, Operations Manager.