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팜스, 마운트 라비니아 여행 후기

4 out of 5
팜스, 마운트 라비니아
No. 52, De Saram Road, Mount Lavinia

이용 후기

6.8
평점 10 - 훌륭해요. 54개 이용 후기 중 11개" "
평점 8 - 좋아요. 54개 이용 후기 중 20개" "
평점 6 - 괜찮아요. 54개 이용 후기 중 9개" "
평점 4 - 별로예요. 54개 이용 후기 중 8개" "
평점 2 - 너무 별로예요. 54개 이용 후기 중 6개" "

6.6/10

청결 상태

7.0/10

직원 및 서비스

7.4/10

편의 시설/서비스

6.0/10

숙박 시설 상태 및 시설

이용 후기

4/10 - 별로예요

실제 이용하신 고객

좋아요: 청결 상태, 객실의 편안함
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
We met thieves at the beach
Guys, please, please take care of yourself. We met thieves at the beach at midnight. We were three(one man and two girls) and there were three men. They were holding knives and they tired to kill us. It was nightmare.. The staff in the hotel, told me it happened just few days ago to previous customers who stayed in that hotel. Thanks god, no one injured. Hotel was old but it was big and familiar staffs. By the way, I will never come back to srilanka.

2/10 - 너무 별로예요

Nina

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Stengt hotell uten at vi ble informert av hotels
Da vi kom til Colombo om natten, og ringte hotellet for å gi beskjed om at vi kom, fikk vi beskjed om at hotellet var stengt/solgt til noen andre. Vi måtte der og da booke oss inn på et annet hotell kl03.00 om natten...… Hotel.com hadde ikke gitt oss beskjed om at hotellet var stengt...….
2020년 1월에 5박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2019년 9월에 2박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very friendly staff, very good hotel overall. Will repeat if I am in Colombo again
2019년 7월에 3박 숙박함

4/10 - 별로예요

실제 이용하신 고객

연인과의 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Room wasn’t cleaned properly, could see small spider’s web everywhere in the room (wall lamps, bed headboard). Tea and coffee tray wasn’t cleaned and used ones had not been replaced with new bags. Wardrobe wasn’t cleaned. TV channels weren’t clear or cannot see at all.
2019년 5월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2019년 5월에 1박 숙박함

6/10 - 괜찮아요

Zofia

가족 여행
좋아요: 직원 및 서비스
Stille rolig sted. Ikke tilgang til strand. Ikke pool bar. Serverer ikke alkohol.
2019년 4월에 4박 숙박함

10/10 - 훌륭해요

Deepa

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 4월에 12박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

2019년 3월에 14박 숙박함
답변 제공: palms 님, 2019년 4월 3일
 Dear Guest, Thank you for reviewing Palms Mount Lavinia following your recent stay with us. We trust you enjoyed your stay and our facilities. We hope you will visit us again to enjoy more of our Palms hospitality. Best Wishes!

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The rooms are very big and the hotel staff was very friendly. Only bad thing was the bathroom. It was kind of old and smelled a little.
2019년 3월에 3박 숙박함
답변 제공: Palms 님, 2019년 4월 3일
 Dear Guest, Thank you for reviewing Palms Mount Lavinia following your recent stay with us. We trust you enjoyed your stay and our facilities. We hope you will visit us again to enjoy more of our Palms hospitality. Best Wishes!

6/10 - 괜찮아요

실제 이용하신 고객

2019년 3월에 1박 숙박함
답변 제공: Palms 님, 2019년 4월 3일
 Dear Guest, Thank you for reviewing Palms Mount Lavinia following your recent stay with us. We trust you enjoyed your stay and our facilities. We hope you will visit us again to enjoy more of our Palms hospitality. Best Wishes!

8/10 - 좋아요

실제 이용하신 고객

좋아요: 직원 및 서비스, 객실의 편안함
별로예요: 청결 상태
Pleasant Hotel
Visited for a family gathering. This was a nice hotel. The staff were helpful and friendly. It had a lovely pool and is a short walk from the beach. Overall a good stay.
2019년 1월에 3박 숙박함
답변 제공: Pams 님, 2019년 1월 30일
 Dear Guest, Thank you for reviewing Palms Mount Lavinia following your recent stay with us. We trust you enjoyed your stay and our facilities. We hope you will visit us again to enjoy more of our Palms hospitality. Best Wishes! Palms Mountlavinia

2/10 - 너무 별로예요

실제 이용하신 고객

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The hotel staff were perfect. They were very helpful and great people when it came to needing help. The hotel staff cannot be faltered for anything. Amazing people. the hotel was just 2 to 3 mins walk away from the beach which was very good too. The management that runs the hotel who are Chinese were not accommodating at all. We had booked this hotel because it had a swimming pool and my wife could use it whenever she wanted. That was not the case cos the chairman and the CEO of the hotel (who are the Chinese owners of the business) wanted to get married to each other and they used the swimming pool. We had booked the hotel in advance and we had received no email that this was going to happen. The hotel staff had said they decided just a week before our stay. We were told that they arrange for us to use the swimming pool in a different hotel. Our hotel room did not have adequate wifi. The Management had limited the rooms so that only one device could join the wifi network. We complained a lot of times. Nothing changed until we had 2 days left of our holiday. Also, the electricity was very slow and didn't charge our electrical devices adequately. This didn't change no matter how we complained and the few times they sent over the maintenance guys. I tried to change rooms but it was the same problem with the electricity there as well. Very bad customer service from the owners and the compensation was very bad.
2018년 12월에 7박 숙박함
답변 제공: ...... 님, 2019년 1월 9일
 Dear Guest, Thank you for reviewing Palms Mount Lavinia for your recent stay with us. We apologize if the service was not up to your expectation. We hope you will visit us again to enjoy more of our Palms hospitality. Best Wishes!

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 직원 및 서비스, 객실의 편안함
広い部屋でゆっくりくつろげる
2018년 12월에 3박 숙박함
답변 제공: palms 님, 2019년 1월 30일
 Dear Guest, Thank you for reviewing Palms Mount Lavinia following your recent stay with us. We trust you enjoyed your stay and our facilities. We hope you will visit us again to enjoy more of our Palms hospitality. Best Wishes!

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
good amenity
2018년 11월에 4박 숙박함
답변 제공: fo 님, 2018년 12월 12일
 Dear Guest, Thank you for reviewing Palms Mountlavinia following your recent stay with us. We trust you enjoyed your stay and our facilities. We hope you will visit us again to enjoy more of our Palms hospitality. Best Wishes!

10/10 - 훌륭해요

실제 이용하신 고객

2018년 11월에 1박 숙박함
답변 제공: FOM 님, 2018년 11월 21일
Dear Sir Greeting From Palms Mountlavinia....... Thanks for the reviewing to our hotel.....we will hope to see your aging...... Thank You

2/10 - 너무 별로예요

SHARMILA

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Location good but not value for money
VERY BADLY KEP PROPERTY AND NO STAFF AT ANY TIME FOR ANY SERVICE PHONE NOT WORKING BATHROOMS NOT CLEAN NO VARIETY OF FOOD
2018년 10월에 3박 숙박함
답변 제공: FOM 님, 2018년 11월 12일
 Dear Guest, Thank you for reviewing Palms Mount Lavinia for your recent stay with us. We apologize if the food & Hotel Facilities on offer was not up to your expectation. We hope you will visit us again to enjoy more of our Palms hospitality.......... Best Regards, Sangeeth Manage

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2018년 10월에 1박 숙박함
답변 제공: fo 님, 2018년 11월 14일
Dear Guest Thanks for your comments............

8/10 - 좋아요

Rebecca 님, Melbourne, Australia

좋아요: 청결 상태, 직원 및 서비스
Huge large rooms. Clean, friendly staff. Amazing pool. Quiet. Not noisy. Very happy!
2018년 10월에 2박 숙박함
답변 제공: Hotel Palms............. 님, 2018년 10월 31일
Dear Ms.Rebecca Greeting From Palms Mountlavinia.......... Kindly appreciate your best comment for us............. Best Regards, Sangeeth manage

8/10 - 좋아요

실제 이용하신 고객

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2018년 10월에 1박 숙박함
답변 제공: palms 님, 2018년 10월 31일
Dear Anonymous Greeting From Palms Mountlavinia.............

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2018년 5월에 1박 숙박함

8/10 - 좋아요

Chris

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Went for a relaxed stay and this is what I got which was nice. For the price of the room it was very cheap and I couldn’t complain was really nice. Also The shower was lovely.
2018년 1월에 4박 숙박함
답변 제공: Front Office manager, Palms Mount Lavinia 님, 2018년 1월 16일
Dear Guest, Thank you for reviewing Palms Mount Lavinia following your recent stay with us. We trust you enjoyed your stay and our facilities. We hope you will visit us again to enjoy more of our Palms hospitality. Best Wishes!

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very comfortable stay
It was amazingly good and the staff were very friendly and supportive tom our stay comfortable
2017년 12월에 3박 숙박함
 Dear Guest, Thank you for reviewing Palms Mount Lavinia following your recent stay with us. We are delighted you enjoyed your stay and our facilities. We look forward to welcome you back during your next visit. Best Wishes!

8/10 - 좋아요

ken 님, 沖縄

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
ビーチまでの近道あり。
開放感有るロビーが気にいりました。 又、フロント対応も良い、 クリーニングは一日仕上げですの助かりました。 冷蔵庫設置有無をチェックしてください。
2017년 11월에 2박 숙박함
답변 제공: Palms, Mount Lavinia Management 님, 2017년 11월 21일
Dear Guest, Thank you for reviewing Palms Mount Lavinia following your recent stay with us. We trust you enjoyed your stay and our facilities. We hope you will visit us again to enjoy more of our Palms hospitality. Best Wishes!

8/10 - 좋아요

ken 님, 沖縄件

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
静けさとプールが気に入りました。
もう少しシャワールームを快適に。日本からの旅行向け、レストランメニューを工夫して下さい。日本のNHKがみたい。
2017년 11월에 5박 숙박함
답변 제공: Palms, Mount Lavinia Management 님, 2017년 11월 14일
Dear Guest, Thank you for reviewing Palms Mount Lavinia following your recent stay with us. We are delighted you enjoyed your stay and our facilities We will inform the kitchen regarding your request. We look forward to welcome you back during your next visit to Sri Lanka. Best Wishes!

10/10 - 훌륭해요

chuck 님, melbourne

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excellent hotel with friendly helpful staff.
Situated in a very convenient location. The price is excellent compared to other hotels. Excellent staff always with a smile. The pool is awesome always clean and well maintained so are the rooms. Overall a awesome place for a getaway.
2017년 9월에 2박 숙박함
답변 제공: Palms, Mount Lavinia Management 님, 2017년 10월 16일
Dear Guest, Thank you for reviewing Palms Mount Lavinia following your recent stay with us. We are delighted you enjoyed your stay and our facilities. We look forward to welcome you back during your next visit to Sri Lanka. Best Wishes!

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice, traditional style hotel
We were touring Sri Lanka and stayed twice, a couple of nights each time. The staff were very helpful, and the hotel was, on the whole, well run. It's a short walk to the beach, but there is a very nice pool and the gardens are beautiful.
2017년 8월에 3박 숙박함
답변 제공: Palms Management 님, 2017년 9월 21일
 Dear Guest, Thank you for reviewing Palms Mount Lavinia following your recent stay with us. We are delighted you enjoyed your stay and our facilities. We apologize for not being able to offer a Beer to you as we are in the process of renewing our license. We look forward to welcome you back during your next visit to Sri Lanka. Best Wishes!

4/10 - 별로예요

Peter

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
별로예요: 숙박 시설 상태 및 시설
4 stjerner burde nedgraderes
Desværre et 4 stjernet hotel under forfald. Kunne godt trænge til en modernisering. Dejlige store værelser og hyggeligt poolområde. Desværre har hotellet mistet sin alkohollicens. Så poolbaren var lukket og ingen vin til aftensmaden. Vi måtte gå ud og spise om aftenen, hvis vi ville have vin til vores mad. Havet og stranden er også meget snavset. Srilankanerne bør stramme sig op hvis turisterne skal blive ved med at komme.
2017년 8월에 1박 숙박함
Dear Guest, Thank you for reviewing Palms Mount Lavinia following your recent stay with us. We apologize that we were unable to provide you liquor at the time of the dinner. However, you were informed via our hotel staff why we couldn't serve you wine. We are working on it and will be serving liquor in our hotel very soon. We hope this will not deter you from staying with us on a possible future visit. Best Wishes!

4/10 - 별로예요

Sherryl 님, Melbourne

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Extremely poor service quality
The service at this place was unbelievably not up to the standard. In terms of service standards, a lot more has to be improved. Explanations such as the poor standard is due students working, is not acceptable. I would not recommend this place to anyone unless the management is serious about the quality of service they offer. Some of experiences were: Running water suddenly stopped without any warning. When inquired was told that there is no water and it will take one hour for their water supply to restore. Just keeping the customers informed would be a good practice to implement. I had food poisoning from the food I ate at this place. Despite several notifications no staff from this place did contact me even to just discuss with me. My Husband called me from Australia for an urgent family matter. He was told that the system is not working and the call cannot be transferred. The staff agreed to pass a message to me but no one ever passed that message to me until I left few days later. I asked for a blanket and it took two days to deliver that was also after reminders. For the trouble, I went through I was offered a complimentary breakfast on the day I left. I appreciate the gesture but that hardly make any rectifications to poor service. You good a good asset in a fairly good location. Raise up your quality of service. At similar prices the other places I stayed in Sri Lanka offered a lot better service.
2017년 7월에 6박 숙박함
답변 제공: Management, Palms Mount Lavinia. 님, 2017년 8월 12일
Dear Guest, Thank you for choosing Palms Mount Lavinia for you recent stay. We apologize for any discomfort you may have felt due to the food poisoning and also all the other short coming which you had to face with us during your stay. We will be working on the points you have mentioned and try to resolve them as soon as possible. We do hope you will rethink on your decision and afford us the opportunity of being of service again. Best Wishes!

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
they entered room without our permisson

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
Average Hotel
Was great coukd be better if wifi was provided in the room as well.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Worth for money. Quiet relaxed place. Staff is friendly and helpful. Hotel is bit old colonial type.

8/10 - 좋아요

Eva 님, Amsterdam

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
I like this hotel
I like this hotel. My 3rd time staying here. Swimming pool is clean. Rooms are clean, hotel staff is very helpful and friendly. few things though: - Hotel rooms are cleaned well, there is even twice a day cleaning service. I always opt for cleaning every other day, but the rooms are not high tech. They are comfortable and spacious. - Buffet is simple, but good -Check your bill, to make sure everything is correct like always, if there is a mistake, its very easy to solve. Did not have any problems with this hotel. I feel they really go out of there way to make you feel welcome and make sure you have a great time there. Definitely would stay here again.

4/10 - 별로예요

실제 이용하신 고객

좋아요: 청결 상태
별로예요: 직원 및 서비스
Rooms were clean.. Staffs were friendly but not good enough to keep room service on track... Don't ever think of getting a gud breakfast which comes with the package .. All I can say good is free wifi but that too is on lobby..

4/10 - 별로예요

RajeshKumar 님, India

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I stayed for 3 nights in this property. It was a complete disappointment. I choose this hotel because i enjoyed staying at this place 6 years before. All together it is a mess in this hotel. No proper housekeeping staffs. No one acts on the requests made. Can you believe, we had to wait for a full day to get Towel in the bathroom. All the fittings are outdated. I would surely thing twice to book this hotel again, if it is not maintained properly.

6/10 - 괜찮아요

We are KID

좋아요: 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Nice hotel close to the beach, but very unhelpful
The title is self explanatory, very unhelpful staff

4/10 - 별로예요

Don 님, D

별로예요: 숙박 시설 상태 및 시설
Barthroom has not enough water to shower
No water in morning I have complained but they can not rectify that. I think poor water supply Shower holding unit was broken and it coming out every time. But staff was good.

8/10 - 좋아요

Hans

좋아요: 청결 상태, 직원 및 서비스

6/10 - 괜찮아요

Alva

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
Bra kombination av storstadskaos och solsemester
Bra hotell med trevlig och hjälpsam personal. Något slitet, men bra poolområde. I jämförelse med svenska hotel var det ganska nedgånget, men för att vara på Sri Lanka tror jag det hade en standard över medel.

8/10 - 좋아요

ZHAONING 님, 深圳

点赞
属于典型的度假型酒店，性价比超高

8/10 - 좋아요

Michael 님, Liverpool

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Brilliant staff
Stayed one night, rooms are basic but your only sleeping so hat wasn't a problem the outside of the hotel needs freshening up but the staff are really friendly and will help yo out anyway possible. Theres one Big thing that needs to be done at this hotel, mosquito nets other than that I would definitely stay here again.

8/10 - 좋아요

Arunadevi 님, Calgary, Canada

좋아요: 객실의 편안함
별로예요: 직원 및 서비스
Paradise needs many hearts to improve
March 2015, my son and I stayed for 3 weeks. One can walk to the sea side, main streets, shopping centres, restaurants, and more within 10 minutes. It is safe to walk around after sunset. The interior layout of the room is very spacious. It has a mini fridge. The fridge should be on a higher level for easy access to seniors. Bottles of water were served generously. All hotel amenities are very good. Each room had a grand view of the courtyard and the pool. The large garden reminded me of my ancestral home, which has plenty of foliage and beautiful large statues. There are plenty of fish ponds, aquarium and an open bar ion the court yard. The pool was very well maintained. The dining room is open and airy overlooking the courtyard and the pool which we loved. The breakfast buffet is poor. A la Carte menu/food are good.

8/10 - 좋아요

koushi

Close to the beach ....old hotel but spacious
Spacious rooms but ac bathroom are little outdated Pool is nice and well maintained Food is fine u should go the beach for better food Very calm atmosphere Superb relaxing feel We call it calm beach hotel Also no beach view

4/10 - 별로예요

SANJAY 님, INDIA

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Over priced.Very few eating options.Lighting poor.
Dissapointing as we expected quality from hotels.com.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 숙박 시설 상태 및 시설
comfort
Good hotel.Needs to improve by keeping kettle teabags also small hsnd towels n slippers.Only one plug point for charging.TV is too small in comparison to big size room.If these arec catered..it is good hotel

6/10 - 괜찮아요

janarth 님, srilanka

좋아요: 직원 및 서비스
별로예요: 청결 상태
below standards for your money
the first room they gave us was gloomy and the bed sheets were not clean full os stains,and the room had a damp feel.then the AC would not work,but the staff was very helpful and changed the room immediately and that room 307 was much better and was not dusty like the room 305.they certainly could maintain the place better since its a decent place.The breakfast was horrible they served cold food and the plates were not clean,but the food ordered to the room was really good especially the burgers.

10/10 - 훌륭해요

Kathleen 님, Manchester UK

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Lovely Hotel
Very quiet area. Beautifully tended grounds and crystal clear pool. Pool attendant very attentive and brings towels and cushions for sunbeds as soon as you arrive at poolside. Small bar which was very quiet when we were there but you can get drinks no problem up until about 11pm. The restaurant is nice but not a big variety. Ideal for a short stay - 3=5 days. All staff very friendly.

6/10 - 괜찮아요

실제 이용하신 고객

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함

8/10 - 좋아요

Mihiri 님, Melbourne

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
OK to stay here
It was a good stay. There were left over food sitting outside our room for a while. We had to ask hotel staff to clean them. other than that the stay was ok.

10/10 - 훌륭해요

Dr Mark 님, Saudi Arabia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Tsunami Reunion
Fantastic Hotel. Staff 5*, Food 5*, Location 5*