테라스/파티오
예약 가능 여부 확인

서린 칸디 여행 후기

4 out of 5
서린 칸디
113, Rajapihilla Mawatha, Kandy

이용 후기

7.8

좋아요

평점 10 - 훌륭해요. 28개 이용 후기 중 8개" "
평점 8 - 좋아요. 28개 이용 후기 중 12개" "
평점 6 - 괜찮아요. 28개 이용 후기 중 4개" "
평점 4 - 별로예요. 28개 이용 후기 중 3개" "
평점 2 - 너무 별로예요. 28개 이용 후기 중 1개" "

8.0/10

청결 상태

7.6/10

직원 및 서비스

7.8/10

숙박 시설 상태 및 시설

이용 후기

10/10 - 훌륭해요

Barry

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Excellent hotel, staff couldn’t do enough for us. Good value too as when booking I understood it was a room only deal but it turned out to also include breakfast and evening meal so it worked out at just £35/night each. Would definitely stay here again! 👍👍👍
2024년 3월에 2박 숙박함

8/10 - 좋아요

Dylan

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2023년 7월에 1박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Unwelcome, down the road and someone has a key!
We booked Serene Kandy despite some of the reviews on here. We are aware that we are travelling in low season and hotels are not at capacity. We had booked a room in the East Wing and so arrived there. There was a reception, closed, and a security guard who told our driver that we were not expected and to go away. We had not realised from booking that the East Wing is an entirely separate building down the road. We persisted and went to main hotel reception, where again they told us they had not got a booking for us. Finally they gave us a room, back in the east wing, which wasn't ready. We did not get any information - wifi password, bottled water etc. Dinner, breakfast and the pool were in the main wing, a 3 minute walk down a very dark, windy road where traffic goes fast. It gets dark at 6pm and we felt uncomfortable. They reluctantly offered to pick us up in a tuk tuk (heavy rain) but this service was not offered again. We had booked dinner and it must be said, food was amazing. However, be aware that drinks (including water) are extra - they kept bringing us more and then charged us. We accepted all of this, however, at 1.30am on our final night we were awoken by a very large party in the lobby of our wing. After a while, our door was unlocked from the outside. Fortunately, we had the security chain across, but it is unacceptable that someone else was given a key to our room, potentially putting two solo females at risk.
2019년 8월에 2박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Recommend
Good hotel and in hilly area of Kandy. Restaurant was also good. Road was busy enough that we could just hail a tuk tuk for 300rup into Kandy Center.
2019년 1월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 직원 및 서비스
별로예요: 객실의 편안함
Needs improvement in room maintenance. Telephone not working, set top box not working, remote not working
2018년 12월에 1박 숙박함

8/10 - 좋아요

Soeren

좋아요: 객실의 편안함
2018년 1월에 2박 숙박함
답변 제공: Reservation Department 님, 2018년 2월 15일
Thank you very much for your feedback..

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Not a 4 star hotel..very disappointed
My partner and I stayed at the hotel for 2 nights and we were very disappointed as it is not a 4 star hotel as stated and not close to any attractions. In our opinion it is a basic b&b place which we would probably rate a 2 star. The hotel is situated quite high up the hill so it is not as close to the temple of tooth or the lake or Kandy town. The bathroom was all clogged up and it was the same in another room we were moved to on our second day. Bedside mats were towels which looked like they were not cleaned. The drivers who work for the hotel are utterly expensive so don't be fooled to book tours with them. Breakfast was basic but dinner wasn't great at all. Staff are very friendly and helpful.
2018년 1월에 2박 숙박함

8/10 - 좋아요

Ajit 님, Colombo

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Take Care to avoid injury
As soon after checking in,we were guided to our room and on entering through the Doorway, I knocked my Leg .on the corner of the Bed ,which is quite sharp edged,resulting in my skin coming off. The cause of this happening is because the Mattress is about 6" shorter on the Left side,Right side and from the Foot of the Bed. The Hotel should warn the guests accordingly or fit out the Beds with Mattress to fit the framework. The Manager and Staff immediately got me Ice to apply on the wound and thereafter rendered First Aid.
2018년 1월에 2박 숙박함
답변 제공: Dushantha 님, 2018년 2월 2일
Dear Sir Thank you very much for your feedback and we will attend for the issue..Your comment help us to improve our guest service...

10/10 - 훌륭해요

Raman

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Serene grand
Awesome. Great location. Scenic view. Nice comfy rooms
2018년 1월에 1박 숙박함
답변 제공: Dushantha 님, 2018년 1월 16일
Thank you very much for your feedback..and your feedback help us to improve our guest service..

8/10 - 좋아요

Nick 님, perth

좋아요: 청결 상태, 객실의 편안함
별로예요: 직원 및 서비스
Nice hotel
Charged for beers from mini bar that weren't there to begin with
2017년 12월에 1박 숙박함
답변 제공: Dushantha 님, 2018년 1월 16일
Thank you very much for your feedback..and your feedback help us to improve our guest service..

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Do it
Nice and clean. Monkeys on the balcony which was awesome. Breakfast was nice only because the had an omelett guy. Would stay again.
2017년 12월에 2박 숙박함
답변 제공: Dushantha 님, 2018년 1월 16일
Thank you very much for your feedback..and your feedback help us to improve our guest service..

8/10 - 좋아요

Michael

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good stay in Kandy
Attentive staff, good food
2017년 11월에 3박 숙박함
Thank you very much for your feedback and It helps us to maintain our service

6/10 - 괜찮아요

Traveller 님, USA

좋아요: 청결 상태, 직원 및 서비스
Not as bright as 4 stars, but good for a night
he hotel definitely should be categorized as three-star. The rooms are clean and comfortable, but completely outdated. I stayed in a deluxe double room and it was nothing fancy. The walls, ceilings, and floors are not soundproofed. You can hear EVERYTHING from other guests, the restaurant, and staff. It seemed like they were constantly moving furniture above me and you hear the regular slamming of doors. I had a mountain view of the building next-door under construction. The rooms aren't sealed very well. There was a large gap under my room door (I put a towel to block bugs coming in) and gaps in the sliding glass doors. They don’t provide face or hand towels. I had to request when I first arrived and only got one in the two nights that I stayed. They don’t have duvets or comforters. You’re only left to cover with the bedsheets. I agree with the previous guests, the layout is bazaar. On the plus side, the breakfast and dinner buffets are good. However, the food is only warm and not hot. And the staff is friendly enough.
2017년 10월에 2박 숙박함
답변 제공: Dushantha 님, 2017년 11월 22일
Thank you very much for your feedback

8/10 - 좋아요

Scott 님, American living in Singapore

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Fairly priced hotel with mountain view of Kandy ci
My wife and I stayed here for two nights. We were not sure what to expect, but it ended up being a great place to stay. The staff and the manager did everything they could to make our stay comfortable and enjoyable. They also provided an awesome driver who made it very easy for us to visit all of the sites/activities that we hoped to see. If I had to suggest one thing that I think could be a bit better, I would say the food. It was certainly not bad, but it could be better. About the same as other places I have stayed in Sri Lanka. Overall, I feel good about the room and the service we received. I think the hotel is reasonably priced and it is worth a stay if you are staying in Kandy for a couple days.
2017년 10월에 2박 숙박함
답변 제공: Dushantha 님, 2017년 10월 24일
Dear Mr.Scott Thank you very much for your feedback and it help us to give more better service for our guests.

4/10 - 별로예요

Chris

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Dreadful service!!!!
I stayed in seven different hotels during my time in Sri Lanka and the Serene Grand was the worst. The bathroom was crawling with ants when we arrived meaning the overall cleanliness was poor. The service was even worse. The internet in the hotel was down so i asked at 8am if it could be checked, by 3pm it was still down and i was told it would be back up in half an hour. An hour later it was still down and it took another hour for them to deliver me a dongle. I was told my laundry would be ready in the morning and again at 3pm I had to ask where this was (the reaction suggested they had completely forgot about it). I was told it would be ready by 4pm but again when i asked i got a surprised look. I came back from dinner at 8pm and the laundry still hadn't been done. If you ask for the staff here to help then you will be completely forgotten about within minutes (and the hotel wasn't even busy).

4/10 - 별로예요

Andrew

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Disappointing stay due to overbooking by the hotel
The hotel and room itself was lovely and couldn't be faulted. However, on arrival we were told they only had 1 room left despite having confirmed and paid for two. This meant two of our party were relocated to the Serene Garden down the road. Not a good experience when travelling together. The room at the Serene Gardens was foisty and dingy / not st all what we had booked. Their staff were also unlesssnt and quite rude. Such a shame!

10/10 - 훌륭해요

Mette

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Skønt hotel !
Vi sov en nat på Senere Grand og det var skønt. Vi ankom lidt sent efter en laaang dag, og vi fik roomservice, et dejligt bad og ellers slappede vi bare af resten af aftenen. Skønt hotel, der var super rent og pænt.
답변 제공: General Manager 님, 2017년 2월 22일
Dear Sir/Madam Thank you for your stay at Serene Grand Hotel,Kandy. We were pleased to note that you appreciated our hotel, an aspect of our hotel that is preferred by many of our guests. Your encouraging review will help us constantly improve our guest services, and we hope to welcome you back again in the near future.

10/10 - 훌륭해요

Kathy 님, Texas

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Recommend for your stay in Kandy
My husband and I thoroughly enjoyed our stay at the Serene Grand Hotel. We had a balcony to the front and each morning the monkeys would come to visit. The bed was comfortable, room was large and clean, and the location was convenient. I would recommend this hotel for your stay in Kandy.
답변 제공: Dushantha 님, 2017년 2월 22일
Dear Sir/Madam Thank you for your stay at Serene Grand Hotel,Kandy. We were pleased to note that you appreciated our hotel, an aspect of our hotel that is preferred by many of our guests. Your encouraging review will help us constantly improve our guest services, and we hope to welcome you back again in the near future.

10/10 - 훌륭해요

Kathleen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
답변 제공: General Manager 님, 2017년 2월 22일
Dear Sir/Madam Thank you for your stay at Serene Grand Hotel,Kandy. We were pleased to note that you appreciated our hotel, an aspect of our hotel that is preferred by many of our guests. Your encouraging review will help us constantly improve our guest services, and we hope to welcome you back again in the near future.

8/10 - 좋아요

Ranadeep

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Amazing hotel. Best location n view
It was an amazing stay at Serene grand. Simply Awesome
답변 제공: General Manager 님, 2017년 2월 22일
Dear Sir/Madam Thank you for your stay at Serene Grand Hotel,Kandy. We were pleased to note that you appreciated our hotel, an aspect of our hotel that is preferred by many of our guests. Your encouraging review will help us constantly improve our guest services, and we hope to welcome you back again in the near future.

6/10 - 괜찮아요

Jarmo

좋아요: 숙박 시설 상태 및 시설
별로예요: 청결 상태
Maisemahotelli, hyvät yhteydet keskustaan
Siivouspalvelun taso heikko, varsinkin lattialla siirretään likaa paikasta toiseen.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice hotel with good staff
Amazing trip
답변 제공: General Manager 님, 2017년 2월 22일
Dear Sir/Madam Thank you for your stay at Serene Grand Hotel,Kandy. We were pleased to note that you appreciated our hotel, an aspect of our hotel that is preferred by many of our guests. Your encouraging review will help us constantly improve our guest services, and we hope to welcome you back again in the near future.

8/10 - 좋아요

Lois

좋아요: 청결 상태

10/10 - 훌륭해요

Salim 님, Toronto, Canada.

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
A jewel in Kandy
We had a great time at this location. The front desk manager made our stay a huge success from the word go. Vandana I think is her name. The food was excellent too. Will I be back. You bet ya!

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good hotel, clean and new.
Big room good bed but wifi is not working in room had to go out to hall area to get a slow wifi that's the only issue other than that v near to temple st - shopping area there r shot cuts to reach the shopping centre as well

4/10 - 별로예요

phillip 님, Dubai

별로예요: 직원 및 서비스, 객실의 편안함
disappointing, go elsewhere!
Hotel badly run and nothing turned up when Ui asked and without constant reminders.

8/10 - 좋아요

Vivek 님, Chennai

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice hotel in kandy
Hotel is OK type. It was difficult to locate hotel but once got in hotel it was all smooth. Front desk staff were helpful to give us room very early and services were good.

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Zimmer sehr gut, Aussicht klasse, frühstück ok, Dinner na ja.