룸 | 미니바, 객실 내 금고, 책상, 무료 WiFi

에코 서프 여행 후기

4 out of 5
에코 서프
Beach Road, Bentota

이용 후기

7.4

좋아요

평점 10 - 훌륭해요. 118개 이용 후기 중 35개" "
평점 8 - 좋아요. 118개 이용 후기 중 36개" "
평점 6 - 괜찮아요. 118개 이용 후기 중 21개" "
평점 4 - 별로예요. 118개 이용 후기 중 17개" "
평점 2 - 너무 별로예요. 118개 이용 후기 중 9개" "

7.2/10

청결 상태

7.2/10

직원 및 서비스

8.4/10

편의 시설/서비스

7.0/10

숙박 시설 상태 및 시설

7.4/10

친환경

이용 후기

10/10 - 훌륭해요

Matin

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Great chilling out!
Staffs were really friendly and so helpful. Room is very clean and there was daily housekeeping. Soap and shampoo and towel was available Breakfast buffet was amazing😋 There was 2 swimming pool near the beach And finally the great view from the room. This hotel is close to bentota railway station but sometimes no stop there. Totally that was perfect experience
Beach side - swimming pool
Room from balcony
Beach side - swimming pool
Swimming pool
2023년 3월에 3박 숙박함

10/10 - 훌륭해요

Murtaza 님, Livonia

2023년 3월에 1박 숙박함

4/10 - 별로예요

Laura

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Definitely not value for money
Would not recommend - it’s rotting. Left stay early. More staff and cleanliness required to meet standards. Poor/no wifi in rooms (not just me - families sent children to lobby for electronic time in the evening as only place with service) Breakfast was cold - tables dirty attracting flies - need more staff - only tried once and returned the next day but walked out again immediately. Need to upgrade their reception systems - I wasn’t on a printed out list of people checking in that day causing delay. For the price paid the standard was not sufficient.
2022년 12월에 5박 숙박함

10/10 - 훌륭해요

Olive Lesley

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Fabulous beach location. Big balcony - ideal for watching amazing sunsets. Staff friendly & helpful. Great pools. Good choice of buffet breakfast.
2022년 4월에 13박 숙박함

8/10 - 좋아요

Trine Heier

단체 여행
Vi bodde på hotellet i tre netter. Det var Sinhalese nyttår når vi var der, og hotellet hadde disket opp med masse leker og god mat. Stranden lå rett nedenfor hotellet. Passer for voksne og barn. Rolig område. Hyggelige og hjelpsomme mennesker som jobber der.
2022년 4월에 3박 숙박함

8/10 - 좋아요

Claus

2022년 4월에 1박 숙박함

4/10 - 별로예요

Harshan

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 7월에 1박 숙박함

8/10 - 좋아요

Arzu

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Would visit again!!!
Loved the location! The people working in the hotell were very helpfull. No communication problem, everyone spoke english. Beautiful pool and hotell. But hated the incense smell in the lobby and the smaller restaurant. So strong! Yet, would still come back and recommend!
2020년 3월에 2박 숙박함

10/10 - 훌륭해요

Abdulrehman

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
It’s very good
2020년 3월에 2박 숙박함

4/10 - 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 2월에 2박 숙박함
답변 제공: EKHO Hotels & Resorts Team 님, 2020년 3월 3일
Dear Valued Guest, Thank you very much for your rating and review. We appreciate you taking the time to highlight your experience at the property. We are delighted that you had an enjoyable stay with us. We look forward to welcome you back soon! Warm Regards,

10/10 - 훌륭해요

Psnart 님, Uk

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good service in all departments food good. Location is fantastic. Towels either have a coloured scheme as the white is grey. Would surest a hand rail by the entrance of hotel. My 22nd visit to hotel
2020년 2월에 2박 숙박함
답변 제공: EKHO Hotels & Resorts Team 님, 2020년 3월 3일
Dear Psnart, Thank you very much for your rating and review. We appreciate you taking the time to highlight your experience at the property. We are delighted that you had an exciting and an enjoyable stay with us. Please do let us know the next time you visit EKHO Surf. Our team will be glad to welcome you back! Warm Regards,

6/10 - 괜찮아요

Daniel

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Good location need renovation
Good location on the Beach, but hotel is in need of renovation.
2020년 2월에 4박 숙박함
답변 제공: EKHO Surf Team 님, 2020년 2월 25일
Dear Daniel, Thank you for selecting EKHO Surf for your stay and taking the time to share your experience at the property. We hope to welcome you back soon! Warm Regards,

10/10 - 훌륭해요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We had 9 brilliant days here,the room were comfortable and the swimming pools were welcome due to the heat
2020년 2월에 9박 숙박함
답변 제공: EKHO Hotels & Resorts 님, 2020년 2월 21일
Dear Valued Guest, Thank you for taking the time to highlight your experience at EKHO Surf. We are glad to hear that you had an enjoyable stay with us. Should your travels bring you back to Bentota, please feel free to visit us again. Our team will be delighted to welcome you back. Warm Regards,

4/10 - 별로예요

Max

단체 여행
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
Ekho Surf cheap
Budgethotell med fin fasad. Ligger fint vid stranden men också otroligt nära järnvägen... Försökte placera oss i ett budgetrum trots att vi betalat för Superior...
2020년 2월에 3박 숙박함
답변 제공: EKHO Hotels & Resorts Team 님, 2020년 2월 20일
Dear Max, Thank you for selecting EKHO Surf for your stay. It is a very unique aspect in Sri Lanka where the rail roads on the south-west and southern coast are closer to the beach. EKHO Surf being a Hotel directly opening up to the beach, the rail road is located very close to the Hotel, which is beautiful to sight when a train passes by. EKHO Surf consists of Superior and Deluxe Room Categories, however none of these are Budget Rooms. Your reservation has been made for a Superior Room and our team has provided you a Superior Room on the upper floor with direct sea view. At EKHO Surf we strive to ensure that all our guests leave with pleasant memories. We hope you will visit us again. Thank you. Warm Regards,

8/10 - 좋아요

Ulf

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 1월에 2박 숙박함
답변 제공: EKHO Hotels & Resorts Team 님, 2020년 2월 6일
Dear Valued Guest, Thank you very much for your rating. We are delighted that you had an enjoyable stay with us. We look forward to welcome you back soon! Warm Regards

10/10 - 훌륭해요

Dinal

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Your staff is amazing. Nothing is too difficult for them. It makes a world of difference when they bend over backwards to make your stay a comfortable one. Good was great too. Your chefs were willing to cook any special needs.
2020년 1월에 3박 숙박함
답변 제공: EKHO Hotels & Resorts Team 님, 2020년 2월 3일
Dear Dinal, Thank you very much for your rating and review. We appreciate you taking the time to highlight your experience at the property. We are delighted that you had an interesting and an enjoyable stay with us. We look forward to welcome you back soon! Warm Regards

2/10 - 너무 별로예요

Carlyle

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
THEFT ALERT!!
For all those who are thinking of booking this hotel BE AWARE!!! A SUBSTANTIAL ABOUT OF CASH WAS STOLEN FROM WIFE'S BAG!!!,the power kept going on and off numoueous times during our stay,when I got back to Colombo I realised $3200 was missing i got in touch with the hotel asap who apparently looked at the cctv footage failed to tell us is there is no footage capture during the power outages, during one of the outages our money was stolen diapite the room being locked . I even got in contact with the GM of this hotel who who replied with no apology or empathy. i have contacted the sri lanakan tourism police who are investigating the incident,I know I won't get my money back however for future tourist who visit this hotel be AWARE hopefully you won't go though what I have encounterd.
2019년 12월에 2박 숙박함
답변 제공: EKHO Surf Team 님, 2020년 1월 17일
Dear Valued Guest, Greetings from EKHO Hotels & Resorts! Thank you for selecting EKHO Surf for your stay and we regret to hear that you did not feel completely satisfied with your stay. This alleged incident of losing money was initially reported to the hotel around 2PM over a phone call (after you checked-out at 10:30AM) with a request to check on the CCTV footage. Our front-office manager has asked at that time whether you are certain that the money was lost while you were at the hotel. You have informed that you are not certain whether the money was lost at the hotel. We carried-out an internal investigation regarding this alleged incident and have found that none of the staff members entered the room during the time mentioned. As the matter has already been escalated to the Tourist Police in Colombo, subsequently Bentota OIC visited the Hotel and the room boy was questioned and all CCTV recordings have been reviewed. We would like to further extend our support to the local Police Authorities should they require. Please reach-out to our Guest Relations Manager on for further assistance. Thank You.

2/10 - 너무 별로예요

Ahmed

별로예요: 청결 상태, 숙박 시설 상태 및 시설
A huge dissapointment
1- The hotel staff are very slow, and the problem is they are slow when it comes to solving issues, it was 10PM I am about to sleep and had to call the reception 3 times to ask for someone to come and fix the AC which was very very loud as if I am in a factory not a hotel room. 2- The bedsheets were not clean, the first time I asked the staff to come and change the bed sheets and they did, they changed it with another dirty sheets, so it seems that all bed sheets they have are dirty. 3- The water was cold from the tab till I called them to come and fix the water heater, so staying for 2 nights I had to face 3 issues which were not all properly solved. such a dissapointment.
2019년 11월에 2박 숙박함
답변 제공: EKHO Surf Team 님, 2020년 1월 22일
Dear Valued Guest, Thank you for selecting EKHO Surf for your stay. We regret to hear that you were not completely satisfied with your stay. Please accept our sincere apologies for the inconvenience experienced during your stay and we really appreciate your valuable feedback. At EKHO Surf we strive to make sure each of our guests leave with happy and pleasant memories. We are delighted to welcome you back to EKHO Surf if you would like you to give us another chance to experience our hospitality. Thank you

10/10 - 훌륭해요

Olha

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 11월에 3박 숙박함

2/10 - 너무 별로예요

Ashish

가족 여행
별로예요: 청결 상태, 직원 및 서비스
THINK TWICE
HORRIBLE EXPERIENCE THEY TAKE HOURS TO DELIVER FOOD AND FRESH TOWELS MANAGEMENT IS RUDE THE ONLY THING GOOD IS THE VIEW
2019년 11월에 1박 숙박함
답변 제공: EKHO Surf Team 님, 2019년 11월 25일
Dear Anish, Thank you for your patronage and review. We have carried-out a thourough investigation with the respective departments regarding the incidents which were highlighted in the review.. Please accept our sincere apologies for the delay in food delivery. However, the housekeeping team has provided the face towels when it was requested on multiple occassions (although these are replenished during turn-down) and there haven't been any issue in relation to the same. Warm Regards, EKHO Surf Team

2/10 - 너무 별로예요

Ashish

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Horrible customer service The servers are slow and have a lot of attitude. The rooms had termites and were sprayed for bugs everyday cause of the unhygienic maintenance
2019년 11월에 1박 숙박함
답변 제공: EKHO Surf Team 님, 2019년 11월 25일
Dear Anish, Thank you for selecting EKHO Surf for your stay. Whilst thanking you for your partronage, we would like to highlight that it was a type of harmless moths who entered into the room as the terrace door was kept open during the rain. In the tropics it is common to encounter these harmless moths who gets attracted to any place that has light when it's dark in the surroundings. When the matter was raised, the hotel staff has used a spray to prevent moths from entering the room and have advised to keep the terrace door closed. Further, if the hotel staff members created a negative impression, we would like to stress that this was not their intention and regret the same. Warm Regards, EKHO Surf Team

8/10 - 좋아요

실제 이용하신 고객

단체 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The location of this property is excellent. We had booked 4 rooms at the property through expedia for 1 night. I had emailed them multiple times asking for driver accommodation but got no response. Finally i called and asked and they said they will provide driver accomodation if it is not full but when I reached there they said they dont provide driver accomodation for bookings made through third party website like expedita. That was a big let down. Other than that the stay was good. Rooms are neat and clean and very close to the beach. Breakfast buffet was really good.
2019년 9월에 1박 숙박함
답변 제공: EKHO Hotels & Resorts Team 님, 2020년 2월 3일
Dear Valued Guest, Thank you very much for your rating and review. We appreciate you taking the time to highlight your experience at the property. Please accept our apologies for the inconvenience experienced in arranging driver accommodation. We look forward to welcome you back soon! Warm Regards

10/10 - 훌륭해요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice location and pool with nice staff, the view from the rooms is amazing
2019년 7월에 1박 숙박함
답변 제공: EKHO Hotels & Resorts Team 님, 2020년 2월 3일
Dear Valued Guest, Thank you very much for your rating and review. We appreciate you taking the time to highlight your experience at the property. We are delighted that you had an interesting and an enjoyable stay with us. We look forward to welcome you back soon! Warm Regards

10/10 - 훌륭해요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The pool and the view from the hotel is really nice.
2019년 7월에 1박 숙박함
답변 제공: EKHO Hotels & Resorts Team 님, 2020년 2월 3일
Dear Valued Guest, Thank you very much for your rating and review. We appreciate you taking the time to highlight your experience at the property. We are delighted that you had an interesting and an enjoyable stay with us. We look forward to welcome you back soon! Warm Regards

6/10 - 괜찮아요

Matthias 님, Hamburg

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Sehr gute Lage und sehr nettes Personal. . Das Essen war leider qualitativ nicht sehr ansprechend. Vor allem die Säfte beim Frühstück waren eine Zumutung.
2019년 4월에 3박 숙박함
답변 제공: EKHO Hotels & Resorts Team 님, 2020년 2월 3일
Dear Matthias, Thank you very much for your rating and review. We appreciate you taking the time to highlight your experience at the property. Warm Regards

10/10 - 훌륭해요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2019년 4월에 3박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

2019년 4월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The location was great all be it a little too quiet at times. The hotel was well maintained and had a wonderful breakfast ...although found the other food (lunch and dinner) to not be as good so we spent our evenings dining across the road at Mallis , Trax and happy garden . Seafood great in Mallis and the authentic Sri lankan curry was great at happy garden also a third of the price than the hotel! Nirodha the sous chef was amazing , so friendly and helpful in explaining the dishes...we looked forward to our chats with him at breakfast. Another tip, dont exchange money at the hotel. The rate is poor in comparison and they were overly fussy about the condition of the notes. I went down the road and exchanged at a much better rate and all notes were accepted regardless of pen marks!???! We were lucky enough to be there over the Sri Lankan new year and the hotel put on various games and treats which we loved. The staff also got involved and was great to interact with everyone. Pin the eye on the elephant was a particular favourite although i wasnt close!! I did notice there were some vip guests that were being fawned over during this time which to us was a bit ridiculous as if you had faith in your hotel then you wouldnt feel the need to do this and offer extra things that the other guests didnt have...provided us a chuckle and entertainment to the happenings though. Overall it was a good experience ,the reception lady was always smiling and chatty and Chadia in des cafe to.
2019년 4월에 11박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The location and view is just awesome. Chef was kind and gracious enough. Men at restaurant were good. Though they too forget to get water despite being asked no of times. They just forget. Don’t know how? Apart from these everything was horrible. I would never ever recommend surf to anyone. No phone, no power points, need to remind no of times for each and everything. They not even extend greeting while we checking out. Not been given any feedback too. Failed in courtesy. Overall mine was not a pleasant experience. I would give just 1 star
2019년 4월에 2박 숙박함
답변 제공: The EKHO Surf team 님, 2019년 4월 16일
Hello, Thank you for your kind comments regarding the chef, we will pass down your comments to him. However, we're so sorry to read you were unhappy with your stay. This is not the impression we like to leave with our guests and we apologize. Thank you for bringing this to our attention. We will ensure that this does not happen again. We do hope we get the chance to redeem ourselves. Best Wishes, The EKHO Surf team

10/10 - 훌륭해요

Linda

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 3월에 7박 숙박함
답변 제공: the EKHO Surf team 님, 2019년 4월 8일
Hi Linda, Thank you so much for your rating of 10/10. We are glad that you had a good stay at EKHO Surf.

4/10 - 별로예요

Heidi

좋아요: 청결 상태, 객실의 편안함
별로예요: 숙박 시설 상태 및 시설
Lomamatka Bentotassa
Ystävällinen henkilökunta. Allasalue hyvä ja siisti. Aurinkotuoleja liian vähän. Huoneen koko hyvä mutta nuhjuinen. Ilmastointikone meluisa ja oli käytettävä korvatulppia öisin. Aamiainen kattava. Lounas-ja illallisravintolaan ei päässyt, jos se ei ollut ostanut pakettia. Juomia ja ruokia ei hoidettu käteisellä vaan maksettiin lähtiessä ja niistä ei saanut laskuerittelyä. Jäi epäselväksi oliko laskutus oikein. Sijainti hyvä. Wifi toimi. Hinta ja laatusuhde ei ollut kohdillaan. Liian kallis huone
2019년 3월에 9박 숙박함
답변 제공: The EKHO Surf team 님, 2019년 3월 28일
Hello Heidi, Thank you for taking your time to review your stay. We are sorry to read that you had an unpleasant stay. Please do let us know how we could reach out to you so that we could sort the billing issues out. This is not the impression we want to leave with our guests. If your travels do bring you back, we would like a chance to redeem ourselves. Best Wishes, The EKHO Surf team

10/10 - 훌륭해요

Jani

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Clean and spacious rooms with a nice view.hotel area was big&nice. Great pools&sea. perfect place to relax, not much activity outside the area.. but few good restaurants outside. friendly&helpfull staff. trains are passing front of the hotel, so if u have some problem with noises..then u should reconsider.
2019년 3월에 6박 숙박함
답변 제공: Shanela 님, 2019년 3월 22일
Hi Jani, Thank you for taking time to review your stay at EKHO Surf. We are so happy to hear that you enjoyed your stay. We are glad that everything was up to standard. Yes, we are located right next to a train station, but we hope the sound of the waves helped took your mind off that. Looking forward to welcoming you again, if your travels bring you back to Sri Lanka. Best Wishes, The EKHO Surf team

4/10 - 별로예요

Lars

별로예요: 직원 및 서비스
Tråkigt men fin strand
Helt ok ställe om man bara vill ligga på stranden å inte se försäljare eller andra barer, helt sjukt dålig personal som inte kan engelska å allt tog lång tid vid beställning. Inget ställe jag skulle åka till igen var bara här i 3 dgr
2019년 2월에 3박 숙박함
답변 제공: Shanela 님, 2019년 3월 15일
Hi Lars, Thank you for taking time to review your stay at EKHO Surf. We are quite sorry to read that you did enjoy your stay and that the service was not up to our usual standard. We are extremely sorry about this and we do hope that we could redeem our selves should your travels bring you back to Sri Lanka. Best Wishes, the EKHO Surf Team

8/10 - 좋아요

lesley

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Good stay
Large rooms on first floor overlooking beach and pool -rooms on ground floor not much privacy -great breakfast
2019년 2월에 1박 숙박함
답변 제공: Shanela 님, 2019년 3월 15일
Hi Lesley, Thank you for taking time to review your stay at EKHO Surf. We are glad you had a good stay and enjoyed the breakfast. We are sorry to hear that there was not much privacy. We will definitely look into this matter. We look forward to welcoming you again. Best Wishes, the EKHO Surf Team

8/10 - 좋아요

Manish

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Super Stay
It was indeed very amazing and satisfied stay. Beach side rooms , very good pool and effective service staffs... Vegetarian food is an option but still limited.
2019년 2월에 2박 숙박함
답변 제공: Shanela 님, 2019년 3월 15일
Hi Manish, Thank you for taking time to review your stay at EKHO Surf. We are glad to hear that you had a good stay and enjoyed the beach side rooms and service.We look forward to having you again, this time with more vegetarian options from us. Best Wishes, the EKHO Surf Team

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Fin men stort hotell. Toppenlåge vid stranden! Sköna sängar och jättefin strand
2019년 2월에 1박 숙박함
답변 제공: Shanela 님, 2019년 3월 15일
Hello, Thank you so much for your review. We are pleased to read that you enjoyed the hotel and liked the beach and the rooms. Looking forward to welcoming you again. Best wishes, the EKHO Surf tea

2/10 - 너무 별로예요

Miss

별로예요: 직원 및 서비스, 객실의 편안함
EXTREMELY POOR SERVICE! STAY AWAY!!!!!
i must say i was very disappointed. It was the lowest point of an otherwise wonderful trip. the service and specially the attitude of the staff was simply awful. You wouldn't expect that kind of treatment towards strangers on the street even less towards actual customers. The hotel was not helpful at all in solving any issues that i was raising. The rooms didn't have any water bottles or even towels. After requesting them several times I had to actually resort to going down to reception myself to get a towel. The lights and the electricity in the room kept going off during the whole stay. I was reliably informed that most hotels in the area offer accommodation for the tour guides and in fact this hotel offers the same service. However upon arrival I was told that all rooms were booked, which I soon found out was a lie because I went on their website and tried booking a room for the same night and they had plenty of rooms available. I did not appreciate being lied to. I still have some issues that I am trying to solve with the hotel for my booking but they are not helpful and most of the time they don't even answer my calls or emails. Not just my calls but they also seem to be ignoring calls to them from Hotels.com (which was the company i made the original booking with) overall I am highly disappointed with this hotel and wouldn't recommend it to anyone. Stay away from them but definitely visit the area it is beautiful.
2019년 2월에 2박 숙박함
답변 제공: Shanela 님, 2019년 3월 15일
Hello miss, I am extremely sorry that you had to have such an unpleasant experience during your stay. Please do let me know how I could reach you to solve these issues. We hate to leave such a negative impression with you and wish we could redeem ourselves if you do come back to Sri Lanka. Please do let me know your email or contact number so that I could reach you. Best Wishes, The EKHO Surf team

8/10 - 좋아요

Gisele

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Bel'hotel magnifique plage un petit bémol sur la propreté des chambres surtout vu la catégorie de l hotel
2019년 2월에 3박 숙박함
답변 제공: Shanela 님, 2019년 3월 15일
Hi Gisele, Thank you for your kind review. We are glad you liked the hotel. Your concerns are duly noted. We are extremely sorry that the cleanliness was not up to our usual standard. We would like to redeem ourselves should travels bring you back to Sri Lanka. Best Wishes, the EKHO Surf hotel

8/10 - 좋아요

실제 이용하신 고객

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The pool was fabulous and having two was a bonus. There is surf lessons right next door also, so we didnt have to walk very far at all. There are such lovely treats with this hotel such as the delicious cocktails, the pool lunch and bar service, the friendly staff, beds and pillows are really comfy. What lets it down is the basics - towels in bathrooms are dated, the door of the bathroom stays closed so the room is damp, and in need of a redo. On our last day a lot of staff slow down around you and pretty much hover to get a tip, which is the norm i know in SL, but it still disheartening. Overall lovely hotel, sitting by the pool or beach all day is amazing! Both of which we found to be really spotless. I'd still recommend.
2019년 2월에 3박 숙박함
답변 제공: Shanela 님, 2019년 3월 15일
Hello, We are super glad to hear that you enjoyed your stay and loved the cocktails and friendly staff. We are sorry to hear about the overlooking of the little things which is not our usual standard. We will definitely look into this and see that this does not happen again. Thank you for letting us know and we hope to redeem ourselves if you travels bring you back to Sri Lanka. Best Wishes, the EKHO Surf hotel

10/10 - 훌륭해요

Stellan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 1월에 8박 숙박함
답변 제공: Shanela 님, 2019년 3월 15일
Hi Stellan, Thank you so much for your kind 10/10 review on your stay at EKHO Surf. Warm Regards, the EKHO Surf team

10/10 - 훌륭해요

실제 이용하신 고객

2019년 1월에 3박 숙박함
답변 제공: the EKHO Surf team 님, 2019년 4월 2일
Thank you so much for your rating of 5/5 for your stay. We hope you enjoyed your holiday.

8/10 - 좋아요

florence

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Recommandable sans problème
Tres bonne situation de l'hotel qui offre un accé et vue plage pour toutes les chambres exceptionnel Très bon service du personnel nombreux Belles chambres spacieuses,prox centre bourg
2019년 1월에 3박 숙박함
답변 제공: Shanela 님, 2019년 3월 15일
Hi Lars, Thank you for taking time to review your stay at EKHO Surf. We are glad to hear that you liked the hotel and enjoyed your stay. Please do come visit us again. We look forward to welcoming you. Best Wishes, the EKHO Surf Team

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very good place to stay with a lovely breakfast. Our price didn’t include breakfast and probably could at that price. Staff were quick to answer any request. Great position, wonderful pool and beach.
2019년 1월에 3박 숙박함
답변 제공: Shanela 님, 2019년 3월 15일
Hello, Thank you for your review. We are glad to hear that everything was up to standard and you enjoyed your stay at EKHO Surf. We look forward to the opportunity of serving you again. Best Wishes, The EKHO Surf team

4/10 - 별로예요

Pottu 님, Bentota

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Huono palvelu, meluisa ja likainen yms. Vieressä parempia samalla rannalla.
2019년 1월에 4박 숙박함
답변 제공: Shanela 님, 2019년 3월 17일
Hi Pottu, Thank you for your review. We are sorry to hear that you did not enjoy your stay. We would like to address this issue privately. Please do let me know we can reach you. Best Wishes, The EKHO Surf team

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
very nice hotel the train beside the hotel is the only bad thing .
2018년 11월에 1박 숙박함

4/10 - 별로예요

Carmen

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very low service standards, outdated hotel
Service was really bad, we order some soda and it tooled them an hour to send to the room. We had made two separate bookings as we decided to extend our stay, but didn't make it for the first night; that first night rate included breakfast and not the second night, reason why we requested it to be transferred to the second night, receptionist said they will check with the manager and call us on our room, but this never happened. Very disappointed with the service of front desk. This hotel is quite old, I will not recommend it. Also for a nice beach, rather go to Mirissa and not to Bentota.
2018년 12월에 1박 숙박함

4/10 - 별로예요

실제 이용하신 고객

2018년 11월에 3박 숙박함

6/10 - 괜찮아요

H 님, Dubai

단체 여행
좋아요: 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
The view of the beach is great. Staff were pushy and room service was a constant battle. Food was good
2018년 11월에 3박 숙박함

8/10 - 좋아요

Anna 님, Köln

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Tolle Lage, Gebäude etwas in die Jahre gekommen, nettes Personal, saubere Zimmer.
2018년 11월에 4박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2018년 11월에 1박 숙박함