야외 수영장, 수영장 파라솔, 일광욕 의자
예약 가능 여부 확인

타지 벤토타 리조트 & 스파 여행 후기

5 out of 5
타지 벤토타 리조트 & 스파
National Holiday Resort, Bentota

이용 후기

8.4

매우 좋아요

평점 10 - 훌륭해요. 164개 이용 후기 중 82개" "
평점 8 - 좋아요. 164개 이용 후기 중 49개" "
평점 6 - 괜찮아요. 164개 이용 후기 중 19개" "
평점 4 - 별로예요. 164개 이용 후기 중 10개" "
평점 2 - 너무 별로예요. 164개 이용 후기 중 4개" "

8.8/10

청결 상태

8.6/10

직원 및 서비스

8.2/10

편의 시설/서비스

8.2/10

숙박 시설 상태 및 시설

7.0/10

친환경

이용 후기

2/10 - 너무 별로예요

Ahmed

아이를 동반한 가족 여행, 가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Below average, not sure how is this a 5 star hotel. Very limited dining options, one restaurant serving only Indian food. Also avoid paying extra for the sea view room as you cannot see the sea at all, will attach a photo of the view.
2024년 4월에 2박 숙박함
답변 제공: SM 님, 2024년 4월 22일
Dear Mr. Ahmed, Greetings from Taj Bentota Resort & Spa! At the outset I would like to thank you for being a valued patron It is the feedback from our esteemed and valued guests which allows us to enhance further and refine our processes to achieve customer delight. I thank you once again for sharing your valuable thoughts and do hope to welcome you back soon Warm Regards Sibi Mathew General Manager

10/10 - 훌륭해요

eileen

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful location. Our room was large with a lovely terrace overlooking the ocean. Staff were kind and welcoming. Restaurants and bar were great. Breakfast was excellent. Pool area is very good and beach beautiful.
2024년 4월에 5박 숙박함
답변 제공: SM 님, 2024년 4월 22일
Dear GuestGreetings from Taj Bentota Resort & Spa, Sri Lanka!Thank you for your review.We look forward to welcome you back soonSibi MathewGeneral Manager

8/10 - 좋아요

Simon

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
Good hotel, pricey wine
2024년 3월에 7박 숙박함
답변 제공: SM 님, 2024년 4월 3일
Dear GuestGreetings from Taj Bentota Resort & Spa, Sri Lanka!Thank you for your review.We look forward to welcome you back soonSibi MathewGeneral Manager

10/10 - 훌륭해요

Danielle

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Fabuleux séjour en famille
Nous avons passé quelques jours très reposant au Taj Bentota. Les chambres sont confortables et refaites à neuf. La piscine et la plage sont facilement accessibles. Le personnel est vraiment très gentil et accueillant. Enfin le restaurant Shack est notre préféré avec une belle sélection de fruits de mer.
2023년 12월에 5박 숙박함
답변 제공: SB 님, 2024년 1월 10일
Chère Mme Danielle,Salutations du Taj Bentota Resort & Spa ! Tout d'abord, je voudrais vous remercier d'être un mécène apprécié et ravi de savoir que vous avez passé un séjour heureux et confortable avec nous. Nous apprécions sincèrement vos précieux commentaires. Je partagerai vos commentaires avec notre équipe et je suis sûr que ces commentaires serviront d'encouragement à tous nos associés. Encore une fois, nous vous remercions d'avoir partagé vos précieux commentaires et nous sommes impatients de vous accueillir à nouveau bientôt.Cordialement,Sibi MathieuDirecteur général

8/10 - 좋아요

Suman

2023년 12월에 4박 숙박함

10/10 - 훌륭해요

JOAQUIM

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 8박 숙박함
답변 제공: SB 님, 2023년 10월 16일
Dear Guest, Thank you for taking the time to give us this survey. We are glad to know you were pleased with the hotel overall. We hope to welcome you back soon at Taj Bentota Resort & Spa, Sri Lanka.Best wishes from all of us. Sibi Mathew General Manager Taj Bentota Resort & Spa, Sri Lanka

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
별로예요: 숙박 시설 상태 및 시설
2023년 4월에 2박 숙박함
답변 제공: SK 님, 2023년 5월 2일
Dear Guest, Thank you for taking the time to give us this survey. We are glad to know you were pleased with the hotel overall. We hope to welcome you back soon at Taj Bentota Resort & Spa, Sri Lanka.Best wishes from all of us. Samir KhannaGeneral Manager Taj Bentota Resort & Spa, Sri Lanka

8/10 - 좋아요

gurmukh

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Good location, right on the beach, the hotel feels old, the rooms are dated, not to a modern 5 star standard, but all made up due to the kitchen staff, especially Piyush the executive chef and Dalip, who took very extra care of us and made our stay special . Would definitely recommend it for the service. They made special vegan food for us, 5 stars to them.
2023년 4월에 3박 숙박함
답변 제공: SK 님, 2023년 4월 21일
Dear Guest,Thank you for sharing your experience.We are pleased to learn that you enjoyed your stay with us.On behalf of all my colleagues at Taj Bentota Resort & Spa, Sri Lanka, it was an absolute honor to have you, and we are all looking forward to your next visit with us.Best wishes,Samir KhannaGeneral ManagerTaj Bentota Resort & Spa, Sri Lanka

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 4월에 2박 숙박함
답변 제공: SK 님, 2023년 4월 21일
Dear Guest, Thank you for taking the time to give us this survey. We are glad to know you were pleased with the hotel overall. We hope to welcome you back soon at Taj Bentota Resort & Spa, Sri Lanka.Best wishes from all of us. Samir KhannaGeneral Manager Taj Bentota Resort & Spa, Sri Lanka

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스
별로예요: 객실의 편안함
Bullrigt, men nära havet
Bra läge vid havet med fin pool och lätt att ta sig ner till stranden. Rummen har dålig lljudisolering och både grannar, tågen och AC-enheter låter. Det är mycket folk över allt så inget ställe att åka om man vill koppla av.
2022년 12월에 2박 숙박함

6/10 - 괜찮아요

Kamani 님, London

연인과의 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
We got to the hotel late and we were given a room with a broken balcony door. The person who took us to the room had to struggle to open the balcony door for us therefore I asked was it broken and he said no it’s not and left the door open. I went to have a shower and my husband went to the balcony and the door got shut by the wind and he could not open the balcony door from outside to get back to the room even though it was not locked!!! He was knocking the door from the outside until I came out from the shower because I did not hear the knocking noise… It was round midnight that time therefore we went to bed because we were very tired from the travel that day and when we were leaving, made a complaint and asked the manager to fix the door lock as well as knowingly providing a room that was marked for repair was NOT GOOD and he agreed to investigate but not sure what he’s done up to now because we had no contact from the hotel up to now… I would have been worse if my husband was alone because he has stay until next morning for someone to notice he’s stuck in the balcony… Food and location were OK but nothing special. We weren’t treated VIP and in truth we were treated worse than a normal customer. Compared to Taj Samudra in Colombo, Sri Lanka I don't think I would give 2 out of 10 for this hotel
2022년 9월에 1박 숙박함
답변 제공: SM 님, 2022년 9월 23일
Dear Guest, Thank you for your review. We have shared your concerns with our colleagues and our endeavours are to bring continuous efforts in improving our services. Best wishes from all of us. Samir Khanna General Manager

6/10 - 괜찮아요

Taniya

2022년 8월에 1박 숙박함
답변 제공: SK 님, 2022년 8월 10일
Dear Guest, Thank you for staying with us. We acknowledge your concerns shared in our feedback survey. Our endeavours are to take measures to have satisfied guests. Samir Khanna General Manager Taj Bentota Resort & Spa, Sri Lanka

10/10 - 훌륭해요

Matt

2022년 4월에 8박 숙박함
답변 제공: SM 님, 2022년 9월 23일
Dear Guest, Thank you for taking the time to give us this survey. We are glad to know you were pleased with the hotel overall. We hope to welcome you back soon at Taj Bentota Resort & Spa, Sri Lanka.Best wishes from all of us. Samir KhannaGeneral Manager Taj Bentota Resort & Spa, Sri Lanka

10/10 - 훌륭해요

Stephan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Exclusiv
Besser gehts nicht, toller Service, tolles Zimmer, es gab sogar ein upgrade. Besomnmders nett: Gayan Gunasekara und Ranga Ruan aus dem Restaurantam Pool
2022년 3월에 2박 숙박함
답변 제공: SK 님, 2022년 4월 7일
Dear Guest, Thank you for taking the time and sharing your experience with us. We hope to welcome you back soon at Taj Bentota Resort & Spa, Sri Lanka. Best wishes from all of us. Samir Khanna General Manager Taj Bentota Resort & Spa, Sri Lanka

8/10 - 좋아요

Richard

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2022년 3월에 2박 숙박함
답변 제공: SM 님, 2022년 9월 23일
Dear Guest, Thank you for taking the time to give us this survey. We are glad to know you were pleased with the hotel overall. We hope to welcome you back soon at Taj Bentota Resort & Spa, Sri Lanka.Best wishes from all of us. Samir KhannaGeneral Manager Taj Bentota Resort & Spa, Sri Lanka

4/10 - 별로예요

Katarzyna

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Fatalny hotel
Ten hotel nie zasluguje na wiecej niz 3 gwiazdki, brudno, lazienka w pokoju w stanie tragicznym! o 9ej rano WSzYSTKIE lezaki i parasole zajete. Personel przemily ale absolutnie nie jest to standard reklamowany na stronie. Sniadania srednie…
2022년 3월에 3박 숙박함
답변 제공: SK 님, 2022년 3월 22일
Drogi Gościu, Dziękujemy za poświęcenie czasu i podzielenie się z nami swoimi opiniami na temat pobytu. Nasze wysiłki mają na celu ulepszanie naszych usług i dostarczanie najlepszych. Wszystkiego najlepszego Samir Channa Główny menadżer Taj Bentota Resort & Spa, Sri Lanka

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 객실의 편안함
A Pleasant Stay
Overall very pleasant but our room was very 'tired' - fortunately we were offered an alternative after 1 night and were also upgraded so we were happy with the solution.
2022년 2월에 3박 숙박함
답변 제공: SK 님, 2022년 2월 22일
Dear Guest, Thank you for taking the time to post your review. We are happy to read that you loved your experience during your stay with us. We have made a note of your feedback and assure you the same will be looked upon. We hope to welcome you back soon at Taj Bentota Resort & Spa, Sri Lanka. Best wishes from all of us. Samir Khanna General Manager.

10/10 - 훌륭해요

NIKET

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2022년 1월에 2박 숙박함
답변 제공: KB 님, 2022년 2월 17일
Greetings from the Taj Bentota Resort & Spa, Sri Lanka! Thank you for taking your valuable time out to give us this rating. We are delighted that you had a most pleasant experience at the resort and look forward to welcoming you back, during your future visits to Bentota! Best regards Kiran Bussari General Manager

4/10 - 별로예요

Ahmed

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Very bad hotel, need renovation, all staff are excellent smily faces, but hotel is not good, very bad, elevator too much smell, rooms are not sound proof,
2022년 1월에 3박 숙박함
답변 제공: KB 님, 2022년 1월 21일
Greetings from the Taj Bentota Resort & Spa, Sri Lanka! Thank you for choosing to stay with us. It was kind of you to take time out to share your words of praise for the team. We truly believe that our colleagues are our greatest strength and your affirmation of their commitment and service excellence has been very motivating. I am happy to share your sentiments with the team. You feedback on the rooms and elevators will be shared with our projects and interiors team for due consideration in the upcoming renovation. We are delighted that you had a most pleasant experience at the resort and look forward to welcoming you back, during your future visits to Sri Lanka! With best wishes and regards, Kiran Bussari General Manager

6/10 - 괜찮아요

Joseph

단체 여행
좋아요: 청결 상태
Disappointed
Front desk female staff, Restaurant bar waiter and Breakfast host very unfriendly and not at all service oriented.. Hotel was catering to Indian client . I did not receive the Sri Lankan hospitality at all feltlike I was in Indian Hotel then Sri Lankan hotel. very disappointing for 5 star hotel with 5 star price and service as if 4 star
2022년 1월에 1박 숙박함
답변 제공: KB 님, 2022년 1월 7일
Greetings from the Taj Bentota Resort & Spa, Sri Lanka! Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience caused to you during your stay at the resort. While we wish you had a better experience, it is feedback like this that we learn from and use to improve. We assure you that we will do our best to deliver a great hotel experience in the future. Thank you once again for your feedback. Best regards Kiran Bussari General Manager

10/10 - 훌륭해요

Garima

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Perfect get away
Our stay was perfect. The check in was smooth. The welcome drink was refreshing. The Property was beautiful. We checked in late evening, didn't like the room that was allocated to us, informed the Reception and were helped with a change of room immediately. Their sensitivity to our request and quick action set the tone for the rest of the stay. Food at the Shack as well as The Palm was great. The Property is connected to the Beach wherefrom the Son could book his water sports while we lounged. Overall a great stay.
2021년 12월에 2박 숙박함
답변 제공: KB 님, 2022년 1월 4일
Greetings from the Taj Bentota Resort & Spa, Sri Lanka! We are delighted that you had a fantastic stay at the hotel. Your feedback is truly appreciated and will certainly be shared with the team. It will be our privilege to have you stay with us again, during your future visits. Thank you so very much for taking the time to give us your valuable feedback and for choosing to stay at the resort. Please stay safe and look forward to welcoming you back! Warm regards Kiran Bussari General Manager Taj Bentota Resort & Spa, Sri Lanka.

4/10 - 별로예요

Christopher

좋아요: 청결 상태
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2021년 9월에 2박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Fanstastic staff.
2021년 4월에 14박 숙박함
답변 제공: KB 님, 2021년 5월 10일
Warm Greetings from the Taj Bentota Resort & Spa, Sri Lanka! Thank you very much for your lovely review and for taking your valuable time out to give us this feedback. We are delighted to note that you were extremely happy with the resort and its services and had a memorable stay with us. Our associates are our greatest assets and always take pride in striving to provide the highest level of service. We are delighted that you had a most pleasant experience at the resort and please stay safe and look forward to welcoming you back during your future visits to Bentota! Best regards Kiran Bussari General Manager

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The Palms had a very nice menu and buffet. The staff were very pleasing and at your beckoned call. The pool was perfect.
2021년 3월에 14박 숙박함
답변 제공: RS 님, 2021년 3월 22일
Warm Greetings from the Taj Bentota Resort & Spa, Sri Lanka! We thank you very much for your lovely review and for taking your valuable time out to give us this feedback. We are delighted that you had a most pleasant experience at the resort and look forward to welcoming you back, during your future visits to Sri Lanka! Best regards Ranjit Shankar General Manager

10/10 - 훌륭해요

실제 이용하신 고객

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great!
Lovely place, really quiet and peaceful! The team are amazingly accommodating and friendly. Location was good, just walk up you’ll be in the heart of town
2020년 3월에 8박 숙박함
답변 제공: rs 님, 2020년 3월 13일
Warm Greetings from the Taj Bentota Resort & Spa, Sri Lanka! Thank you very much for your lovely review and for taking your valuable time out to give us this feedback. We are delighted to note that you were extremely happy with the resort and its services and had a memorable stay with us. Our associates are our greatest assets and always take pride in striving to provide the highest level of service. We are delighted that you had a most pleasant experience at the resort and look forward to welcoming you back, during your future visits to Sri Lanka! Best regards Ranjit Shankar General Manager

10/10 - 훌륭해요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We enjoyed the stay, food and the Beach. Really amazing property.
2020년 3월에 1박 숙박함
답변 제공: RS 님, 2020년 3월 10일
Warm Greetings from the Taj Bentota Resort & Spa, Sri Lanka! We thank you very much for your lovely review and for taking your valuable time out to give us this feedback. We are delighted that you had a most pleasant experience at the resort and look forward to welcoming you back, during your future visits to Sri Lanka! Best regards Ranjit Shankar General Manager

10/10 - 훌륭해요

실제 이용하신 고객

2020년 2월에 13박 숙박함
답변 제공: RS 님, 2020년 3월 4일
Thank you for having chosen to stay at the Taj Bentota Resort & Spa! We thank you very much for taking your valuable time out to give us this rating. We are delighted that you had a most pleasant experience at the resort and look forward to welcoming you back, during your future visits to Sri Lanka! Best regards Ranjit Shankar General Manager

6/10 - 괜찮아요

Peter 님, North Yorkshire

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Large hotel.The floors are a little confusing .The wonderful beach is quite a walk from the hotel pool, which is on the 4th floor of the hotel ( overlooking the beach and gardens.The curved pool was busy with families during our stay. Main restaurant serves buffet style breakfast/lunch/dinner with plenty of choice for most tastes.The little publicised Seaview Restaurant serves fantastic and very reasonably priced a la carte food.As always in Sri Lanka,be very cautious with the wine- it is expensive and generally not well-kept and therefore often past its best. Not much to see in Bentota itself. This hotel is probably best for families who wish to stay put,but it is not cheap.
2020년 2월에 3박 숙박함
답변 제공: RS 님, 2020년 2월 28일
Thank you for having chosen to stay at the Taj Bentota Resort & Spa, Sri Lanka! Thank you very much for your lovely review and for taking your valuable time out to give us this feedback. We have noted all your inputs and do apologize for the inconvenience caused to you, during your stay. We will definitely have them addressed. We are delighted that you had a most pleasant experience at the resort and look forward to welcoming you back, during your future visits to Sri Lanka! Thank you once again for sharing your feedback. Best regards

10/10 - 훌륭해요

Parvati 님, Peterborough , UK

좋아요: 청결 상태
Taj Bentota is a beautiful resort . Our room with a large balcony overlooking the sea was very comfortable and we were well looked after by our room attendant Janaka. He was always helpful and courteous . Food at all the restaurants was good . We enjoyed going to the Oriental Pavilion Chinese restaurant and Sea View restaurant where food and service by waiters was excellent. Daily buffet breakfast, lunch and dinner at The Palms was of high quality too with a huge choice of delicious regional and international cuisine. Sam, waiter at The Palms was particularly efficient , providing excellent service. At reception Dumith Nonis was very pleasant and helpful . Overall the entire hotel ambience is pleasing though some areas could do with a bit of renovation , like the ensuite bathroom in our room 424 and some of the toilets and changing rooms in public areas of the hotel.
2020년 1월에 7박 숙박함
답변 제공: RS 님, 2020년 2월 10일
Warm Greetings from the Taj Bentota Resort & Spa, Sri Lanka! Thank you very much for your lovely review and for taking your valuable time out to give us this feedback. We are delighted to note that you were extremely happy with the resort and its services and had a memorable stay with us. Thank you for complementing our associate Dumith, Sam and Janaka, our associates are our greatest assets and always take pride in striving to provide the highest level of service. We are delighted that you had a most pleasant experience at the resort and look forward to welcoming you back, during your future visits to Sri Lanka! Best regards Ranjit Shankar General Manager

10/10 - 훌륭해요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great hotel, very attentive staff and a lovely atmosphere!
2020년 1월에 3박 숙박함
답변 제공: RS 님, 2020년 2월 6일
Greetings from the Taj Bentota Resort & Spa, Sri Lanka! Thank you for the great review of our hotel! Your feedback will be shared with our entire team. We are glad that you enjoyed your stay and hope to see you again very soon. Best regards Ranjit Shankar General Manager

10/10 - 훌륭해요

실제 이용하신 고객

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property has direct access to one of the best beaches of Sri Lanka
2019년 12월에 6박 숙박함
답변 제공: RS 님, 2019년 12월 31일
Season’s Greetings from the Taj Bentota Resort & Spa, Sri Lanka! Thank you for taking the time to give us this lovely review. We are delighted to note that you were extremely happy with the resort and its services and had a memorable stay with us. We are delighted that you had a most pleasant experience at the resort and look forward to welcoming you back, during your future visits to Sri Lanka! Best regards Ranjit Shankar General Manager

10/10 - 훌륭해요

SHEFALI

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
eXCELLENT
2019년 12월에 4박 숙박함
답변 제공: RS 님, 2019년 12월 30일
Thank you for having chosen to stay at the Taj Bentota Resort & Spa! We thank you very much for taking your valuable time out to give us this rating. We are delighted that you had a most pleasant experience at the resort and look forward to welcoming you back, during your future visits to Sri Lanka! Best regards Ranjit Shankar General Manager

8/10 - 좋아요

실제 이용하신 고객

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good beach side property . Very good dining options if you are a vegetarian
2019년 12월에 2박 숙박함
답변 제공: RS 님, 2019년 12월 30일
Greetings from the Taj Bentota Resort & Spa, Sri Lanka! Thank you for taking the time to give us this lovely review. We are delighted to note that you were extremely happy with the resort and its services and had a memorable stay with us. We are delighted that you had a most pleasant experience at the resort and look forward to welcoming you back, during your future visits to Sri Lanka! Best regards Ranjit Shankar General Manager

4/10 - 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 직원 및 서비스
Its not Taj !!
We could not convince chef of best known Indian 5 star hotel to have atleast one Indian dessert in the buffet especially when Indians are one of major occupants at the hotel. Food scores zero if dessert is missing. Dirty closets, old bathroom fittings. I can’t believe there is no hand-shower in bathroom. Just not good enough. Staff also of mixed quality, some of them can’t speak one English sentence properly. Im wondering if Taj India has outsourced facilities at Bentota to some contractor to manage to their behalf ?
2019년 12월에 3박 숙박함
답변 제공: RS 님, 2019년 12월 23일
Greetings from the Taj Bentota Resort & Spa, Sri Lanka! Thank you for taking your time to give us this survey. We do apologize for the inconvenience caused and will ensure that we take corrective steps to address the same. Thank you once again for sharing this feedback.

2/10 - 너무 별로예요

Carolyn

단체 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
FAR FROM 5-Star more like 3-3.5
The Taj is coasting based on the Prestigious name. A complete disappointment and no where near a 5 star. Multiple issues one after another and we were approached by two managers one at dinner and the other upon checkout. This hotel is not an indicator of the general Sri Lankan hospitality. More of an embarrassment for me as a native Sri Lankan that came to Sri Lanka to propose to my girl friend and then did a mini tour with her and my best friend, both of whom are first time travelers to Sri Lanka.
2019년 12월에 1박 숙박함
답변 제공: RS 님, 2019년 12월 23일
Greetings from the Taj Bentota Resort & Spa, Sri Lanka! Thank you for taking your time to give us this survey. We do apologize for the inconvenience caused and will ensure that we take corrective steps to address the same. Thank you once again for sharing this feedback.

10/10 - 훌륭해요

SERGEY

2019년 12월에 6박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Sanjula was very helpful
2019년 11월에 3박 숙박함
답변 제공: rs 님, 2019년 11월 25일
Warm Greetings from the Taj Bentota Resort & Spa, Sri Lanka! Thank you very much for your lovely review and for taking your valuable time out to give us this feedback. We are delighted to note that you were extremely happy with the resort and its services and had a memorable stay with us. Our associates are our greatest assets and always take pride in striving to provide the highest level of service. We are delighted that you had a most pleasant experience at the resort and look forward to welcoming you back, during your future visits to Sri Lanka! Best regards Ranjit Shankar General Manager

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We had an amazing time at Taj in Bentota, our little one in particular was spoilt by the staff who all went out of their way to ensure he had the best time. We enjoyed all the facilities especially the pool and the spa. Food choices at the Taj are great, there is plenty of choice and the quality is exceptional, who doesnt love a dosa for breakfast?! The main Palms restaurant caters for all and has a great range of options, we also tried the Chinese restaurant one of the evenings and again the choices and food were great. The beach is clean and just perfect for sunset views and for kids to play and build sandcastles. My husband and myself enjoyed some spa time too, the treatments were nice and again the staff were great. Definitely come back to the Taj and back to Bentota, we had a great little family holiday and it was made perfect by the Taj and its amazing team!
2019년 11월에 5박 숙박함
답변 제공: RS 님, 2019년 11월 19일
Greetings from the Taj Bentota Resort & Spa, Sri Lanka! Thank you for taking the time to give us this lovely review. We are delighted to note that you were extremely happy with the resort and its services and had a memorable stay with us. We are delighted that you had a most pleasant experience at the resort and look forward to welcoming you back, during your future visits to Sri Lanka! Best regards Ranjit Shankar General Manager

8/10 - 좋아요

Dmitrii

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 11월에 8박 숙박함
답변 제공: RS 님, 2019년 11월 22일
Thank you for having chosen to stay at the Taj Bentota Resort & Spa! We thank you very much for taking your valuable time out to give us this rating. We are delighted that you had a most pleasant experience at the resort and look forward to welcoming you back, during your future visits to Sri Lanka! Best regards Ranjit Shankar General Manager

6/10 - 괜찮아요

Daoud 님, Dubai

연인과의 여행
좋아요: 직원 및 서비스
The hostel is a bit old need refurbishment, the area is poor, can not go out of hotel, not recommended for more than 2 days. The food is not very good but not bad
2019년 10월에 2박 숙박함
답변 제공: RS 님, 2019년 10월 7일
Greetings from the Taj Bentota Resort & Spa, Sri Lanka! Thank you for taking the time to give us this survey. We have noted all your inputs and look forward to welcoming you back during your future visits. Best regards Ranjit Shankar General Manager

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2019년 9월에 2박 숙박함
답변 제공: rs 님, 2019년 9월 16일
Greetings from the Taj Bentota Resort & Spa, Sri Lanka! Thank you for taking the time to give us this survey. We are glad to know you were pleased with the hotel overall. Look forward to welcoming you back during your future visits. Best regards Ranjit Shankar General Manager

8/10 - 좋아요

실제 이용하신 고객

2019년 9월에 2박 숙박함
답변 제공: rs 님, 2019년 9월 16일
Greetings from the Taj Bentota Resort & Spa, Sri Lanka! Thank you for taking the time to give us this survey. We are glad to know you were pleased with the hotel overall. Look forward to welcoming you back during your future visits. Best regards Ranjit Shankar General Manager

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 편의 시설/서비스
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
I liked that it was clean, nice location, good breakfast. Dinner was disappointing, very short on staff at the restaurant, a tad rude, no waiters to fill water, clean tables. Room was good but right above stairs facing the pool so no privacy if you stand in the balcony. Bathroom needs a major update. Mold, flush not work, old style toilet and bathtub, sink was very low. Only one charging plug in the room. Iron and hair dryer needs to be changed.
2019년 9월에 1박 숙박함
답변 제공: rs 님, 2019년 9월 12일
Thank you for having chosen to stay at the Taj Bentota Resort & Spa, Sri Lanka! Thank you very much for your lovely review and for taking your valuable time out to give us this feedback. We have noted all your inputs and do apologize for the inconvenience caused to you, during your stay. We will definitely have them addressed. Look forward to welcoming you back, during your future visits to Sri Lanka! Best regards Ranjit Shankar General Manager

10/10 - 훌륭해요

Siva

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
it is very nice place to relax and enjoy. staffs room and food nothing to complain. i will come back next time. if you choose this place nothing will go wrong. i stayed in some other Taj group resorts in India and you expect the same standard everywhere.
2019년 8월에 2박 숙박함
답변 제공: RS 님, 2019년 9월 3일
Warm Greetings from the Taj Bentota Resort & Spa, Sri Lanka! We thank you very much for your lovely review and for taking your valuable time out to give us this feedback. We are delighted that you had a most pleasant experience at the resort and look forward to welcoming you back, during your future visits to Sri Lanka! Best regards Ranjit Shankar General Manager

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 직원 및 서비스
2019년 8월에 1박 숙박함
답변 제공: rs 님, 2019년 8월 20일
Thank you for having chosen to stay at the Taj Bentota Resort & Spa! We thank you very much for taking your valuable time out to give us this rating. We are delighted that you had a most pleasant experience at the resort and look forward to welcoming you back, during your future visits to Sri Lanka! Best regards Ranjit Shankar General Manager

10/10 - 훌륭해요

Lisa

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 8월에 6박 숙박함
답변 제공: rs 님, 2019년 8월 20일
Thank you for having chosen to stay at the Taj Bentota Resort & Spa! We thank you very much for taking your valuable time out to give us this rating. We are delighted that you had a most pleasant experience at the resort and look forward to welcoming you back, during your future visits to Sri Lanka! Best regards Ranjit Shankar General Manager

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2019년 8월에 4박 숙박함
답변 제공: rs 님, 2019년 8월 13일
Thank you for having chosen to stay at the Taj Bentota Resort & Spa! We thank you very much for taking your valuable time out to give us this rating. We are delighted that you had a most pleasant experience at the resort and look forward to welcoming you back, during your future visits to Sri Lanka! Best regards Ranjit Shankar General Manager

10/10 - 훌륭해요

실제 이용하신 고객

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Location and cleanliness was excellent, would like to come here again !
2019년 6월에 3박 숙박함
답변 제공: RS 님, 2019년 7월 1일
Warm Greetings from the Taj Bentota Resort & Spa, Sri Lanka! We thank you very much for your lovely review and for taking your valuable time out to give us this feedback. We are delighted that you had a most pleasant experience at the resort and look forward to welcoming you back, during your future visits to Sri Lanka! Best regards Ranjit Shankar General Manager

4/10 - 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 숙박 시설 상태 및 시설
Very bad reflection on the Taj name
Very disappointed by this Taj hotel. The condition of the hotel is quite bad and our room had some kind of roach infestation. Two days were completely ruined by the terrible service we received by the staff about the infestation, even after emailing the hotel and Taj Inner circle. We were quite happy about leaving the hotel and shocked by the state of the hotel, being a Taj property. The location on the beach is stunning though. The spa is fantastic but had a bad experience while billing about our spa charges as well. The manager/head chef came over and apologized twice but there is no point of apologies if nothing is done to rectify the issues.
2018년 12월에 2박 숙박함
답변 제공: RS 님, 2019년 4월 30일
Warm Greetings from the Taj Bentota Resort & Spa, Sri Lanka! Thank you for having chosen to stay at the Taj Bentota Resort & Spa, Sri Lanka! Thank you for your feedback and for taking your valuable time to give us this review. We have noted all your inputs and do apologize for the inconvenience caused to you, during your stay. We will definitely have them addressed. Thank you once again for sharing your feedback. Best regards Ranjit Shankar General Manager

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Sehr schönes Hotel und guter Service, lohnt sich für die perfekte Entspannung
2019년 4월에 2박 숙박함
답변 제공: rs 님, 2019년 5월 3일
Herzliche Grüße aus dem Taj Bentota Resort & Spa, Sri Lanka! Wir danken Ihnen vielmals für Ihre schöne Bewertung und für die wertvolle Zeit, um uns dieses Feedback zu geben. Wir freuen uns, dass Sie eine sehr angenehme Erfahrung im Resort hatten und freuen uns, Sie bei Ihren zukünftigen Besuchen in Sri Lanka wieder willkommen zu heißen! Freundliche Grüße Ranjit Shankar Generaldirektor