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호텔 히반 리트리트 여행 후기

3.5 out of 5
호텔 히반 리트리트
Near Gulmarg Gondola, Gulmarg, Jammu and Kashmir

이용 후기

8.2

매우 좋아요

평점 10 - 훌륭해요. 20개 이용 후기 중 9개" "
평점 8 - 좋아요. 20개 이용 후기 중 7개" "
평점 6 - 괜찮아요. 20개 이용 후기 중 2개" "
평점 4 - 별로예요. 20개 이용 후기 중 1개" "
평점 2 - 너무 별로예요. 20개 이용 후기 중 1개" "

8.6/10

청결 상태

8.4/10

직원 및 서비스

8.0/10

편의 시설/서비스

8.0/10

숙박 시설 상태 및 시설

8.0/10

친환경

이용 후기

8/10 - 좋아요

Pramjeet

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very Good Property & looking forward to visit again
2023년 9월에 2박 숙박함
답변 제공: Faisal A Sofi 님, 2023년 12월 6일
Dear Valued Guest,At the outset, I would like to thank you for choosing to stay at Heaven Retreat Gulmarg, and for your encouraging feedback about your experience.Your appreciation motivates us to continue our efforts to excel.We look forward to welcoming you back soon at Heaven Retreat Gulmarg.Best regards,Faisal A Sofi

10/10 - 훌륭해요

Sandeep

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice property and location
2023년 9월에 1박 숙박함

2/10 - 너무 별로예요

sagar

별로예요: 청결 상태, 직원 및 서비스, 객실의 편안함
nightmare
we had a terrible stay, once we checked in we were allotted a basic room with no window or balcony, we had booked a room with mountain view. it was a very very basic room, the bathroom was flooded we noted it to manager the manager promised to switch our room next day as he said they were booked for that day. we had done the reservations 6 months prior though where allotted a shady room on time of arrival.
2022년 1월에 2박 숙박함

10/10 - 훌륭해요

Mohammad Jahangir

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Best experience
2022년 1월에 1박 숙박함

8/10 - 좋아요

Videet

가족 여행
좋아요: 청결 상태, 직원 및 서비스
2021년 10월에 2박 숙박함

10/10 - 훌륭해요

Sundeep

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The food spread was impressive
2021년 10월에 2박 숙박함

8/10 - 좋아요

Dr.Khalid

좋아요: 직원 및 서비스, 편의 시설/서비스
2021년 9월에 1박 숙박함

10/10 - 훌륭해요

Sakshi

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Happy with our stay
Staff was absolutely lovely. Room was nice and cozy. Hated the bathroom. Our friends had a nicer bathroom though. Property is stunning and staff was super helpful.
2020년 12월에 2박 숙박함

6/10 - 괜찮아요

Alex

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
The place and cute and rustic, but there was no wifi, water leaks, construction banging until late and the rooms themselves can use a lot more renovating. Definitely feels more like a 2.5 star resort. But the staff was nice and attentive.
2018년 12월에 2박 숙박함

8/10 - 좋아요

Taher

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
We had a fabulous time at this Heritage property! Quaint rooms,scrumptious food specially the Wazwaan dishes.
2018년 5월에 1박 숙박함

10/10 - 훌륭해요

Manoj Raju

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Super
답변 제공: Mohammad Azharudin 님, 2018년 4월 17일
Thank you for taking out time to share your feedback on this esteemed travel platform. We are glad to know that you found our strategic location “awesome” and the hotel interiors and ambiance added value to your stay. We look forward to welcoming you and your partner for another stay. Do connect with us through our social media channels and stay updated on upcoming offers and promotions. Best Regards, Mohammad Azharudin

8/10 - 좋아요

Bharat

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Food could have been better.
답변 제공: Mohammad Azharudin 님, 2018년 4월 17일
Greetings from Heevan Retreat Gulmarg! Thank you for taking out time to share your feedback on this esteemed travel platform. We are glad to know that you found our strategic location “awesome” and the hotel interiors and ambience added value to your stay. We’re disheartened to hear that our service and culinary spread was not par excellence and we’ve shared your feedback with the team for necessary improvements. We look forward to welcoming you and your partner for another stay. Do connect with us through our social media channels and stay updated on upcoming offers and promotions. Best Regards, Mohammad Azharudin

10/10 - 훌륭해요

Kai

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
非常理想的住宿
2018년 3월에 1박 숙박함

10/10 - 훌륭해요

Hazel 님, Australia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Charming, caring hotel with friendly staff
A very comfortable stay with accommodating and caring staff. We stayed in Gulmarg in July during a period of political instability that restricted movement and travel within Kashmir. The staff gladly put us up for an extra night and ensured we were well fed and cared for. Only suggestion is to upgrade bathrooms as they were a little worn out.

8/10 - 좋아요

Kamlesh 님, Delhi

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great experie
This was a wonderful experience.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Bukhatir and javed provided outstanding service

4/10 - 별로예요

Mehmood 님, Mumbai

좋아요: 청결 상태
별로예요: 직원 및 서비스, 객실의 편안함
Not a pleasant winter experience
The minimum expectation from a hotel in freezing place is a cozy room with proper heating but I was highly disappointed. The room I was offered was large suite room and was very cold from the time we arrived at about 2:30 pm. I requested for proper heating as there was single blower and I was told the central heating system will start in 15 - 20 mins which never started till about 6:00 pm. We were a family of 2 adults and 2 kids and had to limit out selves on the double bed to keep us warm through a electric blanket. Even during night the the heating was not sufficient and the extra bed did not have the electric blanket. I requested to provide either an extra electric blanket or extra blower and both request were refused. I caught cold during night and had to cancel my visit to Gandola next morning. We were not offered a welcome drink on arrival and I thought they may not have a concept for it. The next day when we were waiting for our driver I noted that some new guests were being offered welcome drinks so I told them that I was not offered a welcome drink and they served us a complementary kawa. Only one pleasant experience I can recollect is at the reception the manager offered his personal phone to make an international phone call and I sincerely appreciate his help.

10/10 - 훌륭해요

nitin tandon

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
THE BEST PLACE TO STAY IN GULMARG

6/10 - 괜찮아요

실제 이용하신 고객