디럭스룸, 더블침대 2개, 금연, 간이주방 | 전용 주방 | 냉장고, 전자레인지

호라이즌 모텔 여행 후기

2 out of 5
호라이즌 모텔
440 St. Albert Trail, St. Albert, AB

이용 후기

7.0

좋아요

평점 10 - 훌륭해요. 162개 이용 후기 중 33개" "
평점 8 - 좋아요. 162개 이용 후기 중 59개" "
평점 6 - 괜찮아요. 162개 이용 후기 중 39개" "
평점 4 - 별로예요. 162개 이용 후기 중 16개" "
평점 2 - 너무 별로예요. 162개 이용 후기 중 15개" "

7.0/10

청결 상태

7.8/10

직원 및 서비스

6.6/10

편의 시설/서비스

6.4/10

숙박 시설 상태 및 시설

7.2/10

친환경

이용 후기

10/10 - 훌륭해요

Misty 님, Fort mcmurray

반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean and friendly staff. Love it’s pet friendly. Stuck on to my vet for easy access for apts.
2024년 2월에 1박 숙박함
답변 제공: management 님, 2024년 3월 1일
Thank you for always staying with us.It's very kind of you.See you again.

10/10 - 훌륭해요

Misty 님, Fort mcmurray

2024년 1월에 1박 숙박함
답변 제공: management 님, 2024년 3월 1일
Thank you for your feedback. So much appreciated.See you again.

10/10 - 훌륭해요

Simon

2023년 12월에 1박 숙박함
답변 제공: management 님, 2024년 3월 1일
Thank you for staying with us.See you again.

10/10 - 훌륭해요

Adam

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: management 님, 2023년 12월 5일
Thank you for staying in our motel. We hope that you enjoyed your stay.See you again.

2/10 - 너무 별로예요

Heather

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The lock on the door was broken. While we were checking in our ID was photocopied, this felt very suspicious. Our room was a non-smoking room yet it stank like smoke. We had our stay refunded and went somewhere else.
2023년 11월에 1박 숙박함
답변 제공: management 님, 2023년 11월 8일
I apologize for not meeting your expectations. The door lock is an old style of using the key. It works perfectly fine. But you just have to get used to it. This motel had been doing the policy of photocopying the ID as reference for address and birthday for the longest time, I guarantee you that we kept everything with confidentiality but you have all the right to refuse if you don't want to. For the part of somebody smokes in there, We have ask the cleaner to clean again the room. Again, I am sorry for the inconvenience.

8/10 - 좋아요

Roland

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
-The staff were exceptional. The motel itself is somewhat run down, but you get what you pay for. As I was only staying to sleep for one night, it was okay. -The room was incredibly hot, in spite of the outside temperature (4), as the AC wasn't accessible or didn't work. Otherwise, the stay was fine, and the staff were exceptional. They more than made up for any building issues. -Given similar circumstances, I would stay again. (7/10)
2023년 9월에 1박 숙박함
답변 제공: management 님, 2023년 10월 3일
Thank you Roland for all the kind words. I apologize for the hot temperature in the room, we will work it out for sure. I hope to see you again. Thank you so much. You are very nice too.

10/10 - 훌륭해요

Stephanie

가족 여행
좋아요: 편의 시설/서비스
Very nice receptionist and bed was comfortable
2023년 8월에 1박 숙박함
답변 제공: management 님, 2023년 8월 4일
Thank you Stephanie. You made my day. That is really so nice of you. I am happy that you enjoyed your stay. Hope to see you again.

10/10 - 훌륭해요

Geoff

좋아요: 청결 상태, 직원 및 서비스
2023년 7월에 2박 숙박함
답변 제공: management 님, 2023년 8월 2일
Thank you for your great review.I hope you enjoyed your stay. See you again.

4/10 - 별로예요

Joseph

2023년 7월에 2박 숙박함
답변 제공: management 님, 2023년 8월 2일
Thank you for staying in our motel for 2 days.I'm sorry, I guess we did not meet your expectations for giving us low score. I hope we can get a more detailed explanation so that we can address the issue.Again, thank you for doing business with us.

10/10 - 훌륭해요

Alexandra

2023년 6월에 1박 숙박함
답변 제공: management 님, 2023년 6월 15일
Thank you Alexandra for your wonderful review.It's our honor to have you. I hope to see you again.Take care!

6/10 - 괜찮아요

Donald

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
I stayed here last year and the room was quite nice. This year the room I had was really worn down , No coffee pots or coffee is another complaint. Want coffee walk or drive to Timmies. Have to find a different spot next time I have a stay in St Albert area
2023년 6월에 3박 숙박함
답변 제공: management 님, 2023년 6월 5일
Hi Donald, I want to thank you first for staying again here in our motel. And even last time you complaint again for the room that you stayed also, it is our honored to have you again. I'm sorry for your disappointments. The last time you stayed you were in a 2 bedroom, now you stayed in a 1 bedroom which you requested. WE WERE VERY TRANSPARENT ON OUR WEBSITE THAT WE DONOT HAVE ANY OTHER AMENETIES OTHER THAN CLEAN ROOM, TV, SMALL FRIDGE, MICROWAVE & AIRCONDITION. AND A QUIET AND SAFE ENVIRONMENT. AGAIN, MY APOLOGIES.

6/10 - 괜찮아요

Toby

2023년 4월에 1박 숙박함
답변 제공: management 님, 2023년 5월 13일
Thank you for staying in our motel. I hope you had a great time.

6/10 - 괜찮아요

Roger

2023년 4월에 1박 숙박함
답변 제공: management 님, 2023년 5월 4일
Thank you for staying with us. We appreciate your feedback.

6/10 - 괜찮아요

Tom

별로예요: 편의 시설/서비스
Did not like asking for personal id.
2023년 2월에 1박 숙박함
답변 제공: management 님, 2023년 2월 13일
HEY TOM, THANK YOU FOR STAYING WITH US. I'M SORRY IF YOU ARE NOT COMFORTABLE WITH OUR POLICY OF ASKING PROOF OF IDENTITY, BUT I CAN GUARANTEE YOU THAT WE KEEP EVERYTHING WITH CONFIDENTIALITY AND WE NEVER DISCLOSED ANY INFORMATION TO ANYBODY. HOWEVER, I HOPE YOU ENJOYED YOUR STAY WITH US. HAVE A GREAT DAY!

6/10 - 괜찮아요

Richard

출장 여행
좋아요: 청결 상태, 직원 및 서비스
Nice and clean; however, if you are in room 6, when the fridge kicks on it will scare the hell out of you.
2023년 1월에 1박 숙박함
답변 제공: management 님, 2023년 2월 2일
Thank you for your feedback. We apologize for the noise of the fridge that scares you. We hope you are doing well now. We addressed the issue already. Hope to see you again.

8/10 - 좋아요

Hailey

연인과의 여행
좋아요: 직원 및 서비스
it was fine. $100 deposit.
답변 제공: management 님, 2022년 12월 30일
Hi there!Thank you for staying in our motel. I hope you and your friend had a wonderful time.

10/10 - 훌륭해요

TRINA

2022년 12월에 1박 숙박함
답변 제공: management 님, 2022년 12월 3일
Thank you Trina for sharing your experience with us. It's our pleasure to have you. Hope to see you again. Have a wonderful day.

8/10 - 좋아요

Deborah

연인과의 여행
Location was great .. a little older motel but good value for the money
2022년 11월에 1박 숙박함
답변 제공: management 님, 2022년 11월 15일
Thank you Deborah for sharing your experience with us. I hope you enjoyed your stay.See you again.

8/10 - 좋아요

Gloria

2022년 10월에 1박 숙박함
답변 제공: management 님, 2022년 10월 24일
Thank you for sharing your review. I hope you enjoyed your stay.Hope to see you again.Have a wonderful day.

10/10 - 훌륭해요

Florencia 님, Port Coquitlam

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room was bigger than i thought. it was very clean and it had everything we needed. We enjoyed our stay there.
2022년 10월에 2박 숙박함
답변 제공: management 님, 2022년 10월 18일
Thank you so much for sharing your experience with us and leave us an amazing review.We hope to see you again in the future.

2/10 - 너무 별로예요

Cristine

2022년 10월에 1박 숙박함
답변 제공: management 님, 2023년 6월 21일
Thank you for staying and doing business with us.It's our pleasure to have you.

8/10 - 좋아요

Danish

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
it was in St Albert at a very convenient location for me with decent amenities.
2022년 9월에 4박 숙박함
답변 제공: management 님, 2022년 10월 6일
Thank you for your feedback. It's our pleasure to have you.Hope to see you again.

10/10 - 훌륭해요

Zaffar

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Amazing service
2022년 7월에 1박 숙박함
답변 제공: management 님, 2022년 7월 26일
Thank you for staying in our motel. We are pleased that you had a great time staying in our motel

8/10 - 좋아요

Paul

출장 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very friendly staff!
2022년 7월에 1박 숙박함
답변 제공: management 님, 2022년 7월 19일
Thank you for your feedback. I hope you had a wonderful stay. See you again.

10/10 - 훌륭해요

Rhonda

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I like that there is no carpet. The unit needed to be aired out.
2022년 7월에 2박 숙박함
답변 제공: management 님, 2022년 7월 6일
It's always our pleasure to have you as our guest. I hope you had a wonderful stay. Thank you for staying in our motel. See you again.

8/10 - 좋아요

Serhiy

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2022년 7월에 1박 숙박함
답변 제공: management 님, 2023년 6월 21일
Thank you for staying with us. Hope to see you again.

6/10 - 괜찮아요

Michael

2022년 7월에 1박 숙박함
답변 제공: management 님, 2022년 7월 4일
It's always our pleasure to have you in our Motel I hope you had a wonderful time. Have a great day and hope you stop by again in the future.

2/10 - 너무 별로예요

ceora j p

연인과의 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
toilet would not flush. owner did nothing. hot water was hard to get and fluctuated frequently while showering. electrical set up was dangerous. one outlet had no cover the other was being used for microwave, fridge tv and cable power. lamp sometimes blipped off and on. and on top of al that there was no ice available at all. the air conditioning was not able to keep the room at 75. i was told that she could not refund when we wanted to leave and find something more hospitable.
2022년 6월에 1박 숙박함
답변 제공: management 님, 2022년 6월 29일
HI Ceora, as per our Motel's website we have advertise what we can offer to guest, we do have WIFI - which you complaint that we do not have, where in fact I discussed with your husband when he checked in the office, we are drive in motel, where you specifically requested to have a room that you have an easy access. we only have rooms to rent, nothing fancy but only clean and comfortable beds and a quiet place to stay at. The room has no thermostat that can give you a reading for the temperature, but there is a working air condition. The toilet flushes property which I showed to your husband. And I apologizes to him when he asked for an ice machine because we do not have ice machine and we never mention it in our website. We comply with the electrical safety and never have we a guest complaint for such matter. And I believe you rested well or else you could not stay till 7:30 in the morning before you take off. I hope your husband have read and understood what he signed for which tells on the contract that no refund will be given once you checked in which I mentioned also when he was signing the form. And I did not say that you go to a more hospitable place. I specifically say that you can leave if you are not really comfortable but I cannot refund you the money because we reserve the room to you already. We are a small motel business and we provide simply accommodation nothing fancy but a clean and a quiet room in a very safe environment that we can guarantee 100 % to you. Have a great and safe travel.

10/10 - 훌륭해요

Joyce

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean,quiet room. Will stay again
2022년 6월에 1박 숙박함
답변 제공: management 님, 2022년 6월 23일
Hi Joyce, Thank you for your great feedback. Hope to see you again. Have a wonderful day.

2/10 - 너무 별로예요

Gord

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I didnt like anything obout this place. The absolute worst place ive ever stayed. Expedia should look into this place and take it off your site
2022년 4월에 2박 숙박함
답변 제공: management 님, 2022년 5월 4일
Hi Mr. Gord, Thank you for staying in our motel. I feel bad for you that you did not like your stay because we charge you for the towels that you puke on. I hope you read carefully next time what you are signing for. Again, our apologies.

10/10 - 훌륭해요

A

2022년 4월에 1박 숙박함
답변 제공: management 님, 2022년 5월 3일
Thank you for staying in our motel. Have a good day.

10/10 - 훌륭해요

Mahmoud

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Quite nice safe
2022년 3월에 1박 숙박함
답변 제공: management 님, 2022년 4월 2일
Thank you for your wonderful review. I hope to see you again.

10/10 - 훌륭해요

Shawn

가족 여행
좋아요: 청결 상태, 직원 및 서비스
Clean
2022년 2월에 2박 숙박함
답변 제공: management 님, 2022년 2월 28일
Thank you Shawn for your wonderful feedback. I hope you had a great time. Hope to see you again.

8/10 - 좋아요

Shawn

좋아요: 청결 상태, 직원 및 서비스
Bed was a little outdated
2022년 1월에 2박 숙박함
답변 제공: management 님, 2022년 1월 10일
Thank you for your feedback. We are preserving the old school design of the rooms to make it look nostalgic. I will raise your concern to the owner to consider upgrading our beds. Hope you had a wonderful stay in our motel.

8/10 - 좋아요

Jonathan

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 12월에 2박 숙박함
답변 제공: management 님, 2021년 12월 14일
We appreciate your feedback. Thank you for staying in our motel. Hope to see you again.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
This motel was a great find. The bed mattress was very comfortable including clean, soft sheets. I guess it was recently purchased. The "bedroom" was spacious and included a: minifridge, microwave, desk for laptop, 2 seat eating table, a large tv with numerous channels and the bed with reading light. The bathroom had a shower and bathtub with lots of hot water, several white towels. It was spotless.
2021년 11월에 3박 숙박함
답변 제공: management 님, 2021년 11월 29일
Thank you for your feedback. I hope to see you again.

8/10 - 좋아요

Gerald

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property was clean and there was a good feeling there
2021년 9월에 1박 숙박함
답변 제공: Management 님, 2021년 9월 30일
Thank you for your feedback. I hope you had a great time.

4/10 - 별로예요

Howard

연인과의 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Not clean at all
2021년 9월에 1박 숙박함
답변 제공: Management 님, 2021년 9월 18일
Hi Howard! I did not recall having a guest with a Howard name. I can assure you that if you come to our motel we make sure that we provide a clean and comfortable room for you.

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 9월에 1박 숙박함
답변 제공: Management 님, 2021년 9월 11일
Thank you for your feedback! I hope you enjoy your stay. Take care.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was clean, neat and tidy.
2021년 8월에 1박 숙박함
답변 제공: Management 님, 2021년 8월 10일
Thank you for staying in our motel. We appreciate your feedback. Have a great day!

8/10 - 좋아요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room was clean and tidy. The outside of the motel could use a bit of upgrading
2021년 5월에 1박 숙박함
답변 제공: Management 님, 2021년 5월 24일
Thank you for staying in our motel. I hope you had a great time. Thank you for your feedback, we will take note of that. See you again.

4/10 - 별로예요

실제 이용하신 고객

출장 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Found ants in the bathroom, overall the room was not worth the $90... also the room was an adjoining room and the guest in it was a heavy pot smoker, the room smelled of it. Then I had a kid emergency at home and after an hour in the motel left without staying any nights, only thing I used was the ashtray which I gave to the front desk before I left . Unfortunately wasn’t able to get a refund but the lady at the desk was very nice and personable. May try staying there again provided there’s no ants in the bathroom and the room is not an adjoining room. Otherwise my hour there wasn’t too bad. Wasn’t able to try the on site restaurant obviously because of COVID crap. But I will try it in the future.
2021년 4월에 2박 숙박함
답변 제공: Management 님, 2021년 4월 22일
Thank you for staying with us even for less than 1 hour. I apologize that you saw ant/s in the bathroom which irritated your stay in the room. We will address this immediately and get rid of the ant/s. You acknowledged and clearly understood that no refunds once checked in when you returned the key and the ash tray . And thank you that you still consider staying in our motel in the future. Definitely no more ants! Hope to see you again.

8/10 - 좋아요

Shirley

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 10월에 1박 숙박함
답변 제공: Management 님, 2020년 10월 27일
Thank you for staying in our motel. I hope you had a wonderful stay. Take care.

8/10 - 좋아요

실제 이용하신 고객

아이를 동반한 가족 여행
좋아요: 직원 및 서비스
For the cost of the room it was on par. Staff was friendly, plain but comfortable.
2020년 9월에 5박 숙박함
답변 제공: Management 님, 2020년 9월 19일
Thank you for your review. I hope you had a wonderful stay. Hope to see you again.

8/10 - 좋아요

실제 이용하신 고객

2020년 8월에 4박 숙박함
답변 제공: Management 님, 2020년 8월 30일
Thank you for staying with us. I hope you had a wonderful time. Have a great day!

8/10 - 좋아요

Sydney

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 8월에 1박 숙박함
답변 제공: Management 님, 2020년 8월 19일
Thank you for staying in our motel. I hope you had a wonderful time.

8/10 - 좋아요

Sam

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 2월에 1박 숙박함
답변 제공: Management 님, 2020년 3월 1일
Thank you for staying in Horizon Motel. I hope to see you again. Have a great day!

10/10 - 훌륭해요

Benjamin

2020년 2월에 2박 숙박함

6/10 - 괜찮아요

Velocity

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스
The restaurant next door does not open till 10 am. Coffee available at the office would have been nice. There are no lamps at the nightstands. Otherwise comfortable and warm so good enough for one night
2020년 1월에 1박 숙박함
답변 제공: Management 님, 2020년 1월 31일
Thank you for staying with us. Hope you stay with us again.

8/10 - 좋아요

실제 이용하신 고객

연인과의 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
good location nice middle of the road property the staff was very pleasant and helpful
2019년 12월에 2박 숙박함
답변 제공: Management 님, 2019년 12월 15일
Thank you for staying with us. It was our pleasure to have you as our guest. Thank you and see you again.