야외 수영장, 08:00 ~ 22:00 오픈, 일광욕 의자

홀리데이 인 세인트 어거스틴 - 월드 골프, IHG 호텔 여행 후기

3 out of 5

이용 후기

7.2

좋아요

평점 10 - 훌륭해요. 1000개 이용 후기 중 337개" "
평점 8 - 좋아요. 1000개 이용 후기 중 232개" "
평점 6 - 괜찮아요. 1000개 이용 후기 중 178개" "
평점 4 - 별로예요. 1000개 이용 후기 중 118개" "
평점 2 - 너무 별로예요. 1000개 이용 후기 중 135개" "

7.4/10

청결 상태

7.8/10

직원 및 서비스

7.2/10

편의 시설/서비스

7.0/10

숙박 시설 상태 및 시설

6.8/10

친환경

이용 후기

2/10 - 너무 별로예요

Elizabeth

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
the room we booked wasn't available so we were given a different room with different bed sizes. The heating/ac machine made a horrible noise. When I got up to go to the bathroom the overhead sprinkler was spraying water on me and all over the bathroom. The floor of the bathroom was covered with water. I think it stopped after about an hour, thank goodness as I don't know what would have happened otherwise.
2024년 2월에 1박 숙박함
답변 제공: Z. Threadgill 님, 2024년 3월 4일
Hello we wish you would have stopped by the front desk so we could accommodate a room move for you. In the future please contact the front desk.

2/10 - 너무 별로예요

John

가족 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Bathroom floor dirty, no soap, staff disinterested in the guess in front of them. Would never stay there agin!!
2024년 3월에 1박 숙박함
답변 제공: Z. Threadgill 님, 2024년 3월 3일
Hello thank you for your business!

10/10 - 훌륭해요

Ramona

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Quiet property, well lit, staff courteous and friendly. Room was clean and smelled fresh. The only negative aspect was the carpet in the hallway was not well cared for..not vacuumed very well…
2024년 2월에 1박 숙박함
답변 제공: Z. Threadgill 님, 2024년 2월 24일
Hello we are glad our rooms were clean and fresh. Along with kind staff; we appreciate all guest. We hope to see you in the future!

8/10 - 좋아요

Derek J 님, Danville

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
It was a comfortable place to stay
2024년 2월에 2박 숙박함
답변 제공: Z. Threadgill 님, 2024년 2월 22일
We are happy out property brought you comfortability! We hope to see you in the future.

10/10 - 훌륭해요

Carlos

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very good excellent
2024년 2월에 1박 숙박함
답변 제공: Z. Threadgill 님, 2024년 2월 20일
Thank you for your stay !

4/10 - 별로예요

Vazquez

출장 여행
좋아요: 편의 시설/서비스
별로예요: 청결 상태
Hotel appears to have undergone a renovation. The Lobby and common areas looked fantastic. The room and hallway on the forth floor were dirty. Carpet was removed from room and replaced with laminate flooring. The baseboards and flooring looked to be installed by a low quality craftsman. The bathroom had little curly hairs all over the place. The bathtub was removed and the tile job that replaced it was done by the same craftsman. Shower curtain was still set up for a tub so it did not touch floor. No barrier was made for the water which traveled and puddled on the far side of the bathroom floor. Bathroom sink looked to have been pulled from the wall and same skilled craftsman filled the 1 1/2" gap with white caulk. Walls in room had markings and shadows of furniture that once resided there. Looked like the Grinch just stole items out the room. The place reminded of my first roach infested 1 bedroom cheap apartment when I was just getting started out in life. I wouldn't advise anyone to stay here. They need to finish renovations before renting out rooms.
2024년 2월에 1박 숙박함
답변 제공: Z. Threadgill 님, 2024년 2월 15일
Hello and thankyou for your stay! We are glad you loved the cleanliness of our common areas. We are currently going through a room refresh and hope to see you in the future!

10/10 - 훌륭해요

Karen 님, Leesburg

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very clean and confortable
2023년 12월에 3박 숙박함
답변 제공: Z. Threadgill 님, 2024년 2월 10일
Thank you for your stay! We hope to see you in the future.

10/10 - 훌륭해요

Patricia

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property was very convenient & accessible from the interstate. We visited family in the area & found the location to be quite pleasant.
2024년 2월에 1박 숙박함
답변 제공: Z. Threadgill 님, 2024년 2월 6일
Thank you for your stay we hope to see you again in the future!

8/10 - 좋아요

Alex

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very kindness.
2024년 1월에 1박 숙박함
답변 제공: Z. Threadgill 님, 2024년 2월 1일
Hello Alex we are glad our staff was incredibly kind! Thank you for your stay.

10/10 - 훌륭해요

Annette 님, New Port Richey

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was quite pleasant
2023년 12월에 3박 숙박함
답변 제공: Z. Threadgill 님, 2024년 1월 30일
Thank you for your stay !

6/10 - 괜찮아요

Kuku

좋아요: 청결 상태, 직원 및 서비스
Average
2023년 12월에 2박 숙박함
답변 제공: Z. Threadgill 님, 2024년 1월 24일
Thank you for your stay! We hope to see you in the future.

8/10 - 좋아요

Victor

좋아요: 청결 상태, 직원 및 서비스
2024년 1월에 1박 숙박함
답변 제공: Z. Threadgill 님, 2024년 1월 24일
Thank you for your stay !

2/10 - 너무 별로예요

Haitham 님, carbondale

출장 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The worst IHG so far, charging for 16$ per persin for breakfast which was nasty and nothing is there not even coffee! Room is decent but staff and all is below zero.
2024년 1월에 1박 숙박함
답변 제공: Z. Threadgill 님, 2024년 1월 23일
Hello and thank you for choosing our hotel! We are glad to hear your room was great and hope to see you in the future .

10/10 - 훌륭해요

Ingrid 님, Miami

2023년 12월에 2박 숙박함
답변 제공: Z. Threadgill 님, 2024년 1월 23일
Thank you for your stay!

10/10 - 훌륭해요

Lina marcela

2024년 1월에 3박 숙박함
답변 제공: Z. Threadgill 님, 2024년 1월 30일
Thank you for your stay !

10/10 - 훌륭해요

Angel Mario

아이를 동반한 가족 여행
좋아요: 청결 상태, 편의 시설/서비스
Todo bien
2023년 12월에 3박 숙박함
답변 제공: Z. Threadgill 님, 2024년 1월 23일
Gracias senor!

2/10 - 너무 별로예요

Nicholas

아이를 동반한 가족 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This was by far the worst hotel I’ve ever stayed in. The water pressure in the shower was barely coming out and the rooms felt dirty just walking around inside. The spout on the bathtub was loose and didn't want my family to even shower at this place or get in the beds.
2023년 12월에 1박 숙박함
답변 제공: Z. Threadgill 님, 2024년 1월 23일
Hello and thank you for your stay! Did you notify the front desk of these discrepancies? The front desk would have been more than happy to help you. We hope to see you in the future .

2/10 - 너무 별로예요

Brett

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Z. Threadgill 님, 2024년 1월 23일
Thank you for choosing our hotel! We hope to see you again in the future !

10/10 - 훌륭해요

Sareka

2023년 12월에 1박 숙박함
답변 제공: Z. Threadgill 님, 2024년 1월 23일
Thank you for your stay !

2/10 - 너무 별로예요

Hildanaidy

2023년 12월에 2박 숙박함
답변 제공: Z. Threadgill 님, 2024년 2월 1일
Thank you for your stay!

8/10 - 좋아요

Angel

2023년 12월에 1박 숙박함
답변 제공: Z. Threadgill 님, 2024년 1월 23일
Thank you for choosing us !

10/10 - 훌륭해요

Monica

2023년 12월에 1박 숙박함
답변 제공: Christina 님, 2024년 1월 2일
Thank you for staying with us

6/10 - 괜찮아요

Ashley 님, Orlando

연인과의 여행, 반려동물 동반 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
This was our second time at this property and we won’t be back. Very disappointing. The entire hallway had splotches of paint on the carpet like they painted the walls but had not replaced the carpet yet. Very cheap looking like a $70 motel. The bathroom fixtures were all loose and outdated and toilet was so short and seat loose. Cheap Dove products in the bathrooms - yuck. What was most disappointing was the entire reason for our trip was to go to Nights of Lights. I feel the front desk staff should be well versed in basic information about the areas main attraction. Well the very nice woman at the front desk told us we should have no trouble parking since it was a weekday. We chose based on this to drive downtown and not take an Uber. Ended up driving in circles for over an hour and finally giving up and returning to the hotel for the night. She should have known to suggest an Uber. I would not stay at this hotel again and it definitely was not worth the price.
2023년 12월에 1박 숙박함
답변 제공: Christina 님, 2023년 12월 28일
Thank you for staying with us. We are currently renovating the property. We do apologize for the look of the carpet that has not been updated at this moment. Please except my sincere apologies for any inconvenience this has caused you.

10/10 - 훌륭해요

Pedro

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Christina 님, 2023년 12월 12일
Thank you for staying with us. We are glad you enjoyed your stay. Please stay with us again if you are ever back in the area

8/10 - 좋아요

Sandra

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Didn't like too many dogs staying in the hotel. Lots of barking. The room has a nasty smell. Breakfast was terrible
2023년 12월에 2박 숙박함
답변 제공: Angie 님, 2023년 12월 8일
Hello Sandra, Please be sure to alert the front desk if there is ever an issue with your stay, so that we can accommodate you right away. It's hard for us to correct an issue after you have departed.

10/10 - 훌륭해요

Ron

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함
답변 제공: Christina 님, 2023년 12월 28일
Thank you for staying with us

6/10 - 괜찮아요

CHARLES W

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Our only problem was that we had a Travelocity reservation for a handicapped-accessible room with a king-sized bed and our room had a queen-sized bed.
답변 제공: J. Till 님, 2023년 11월 28일
Our apologies for the issue, we hope to wow you next time! Thanks for taking the time to let us know about this!

10/10 - 훌륭해요

Yarely

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Su ubicacion
2023년 11월에 2박 숙박함
답변 제공: J. Till 님, 2023년 11월 28일
Thanks for letting us know about your stay! We look forward to seeing you next time!

10/10 - 훌륭해요

Joel

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Jason T. 님, 2023년 11월 15일
Thanks for letting us know about your stay! We hope to see you again soon!

8/10 - 좋아요

Tyla

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel was nice, staff was great just some minor issues. The tub was cleaned but not cleaned completely, I noticed a few flaws but I always clean my room before using amenities etc. I was here for a wedding and I was to do the hair for the bridesmaids, my bathroom light blew the morning of day 2 and was not fixed. I reached out to the front desk 2x and no resolution. They mentioned maintenance not getting back, however that needs to be communicated because I paid way too much for something I need to be rectified to be ignored or not taken care of. Other than that, stay was nice.
2023년 11월에 3박 숙박함
답변 제공: Jason T. 님, 2023년 11월 13일
Thanks for letting us know about your stay! Our appologies for the issue with the lighting and tub. We hope we have an oppertunity to wow you in the future!

6/10 - 괜찮아요

John

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함
답변 제공: Jason T. 님, 2023년 10월 29일
Good evening,Thank you for taking the time to let us know about your experience. We appreciate your feedback. We look forward to seeing you the next time you are in the area!

2/10 - 너무 별로예요

John

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
No hot water
2023년 10월에 2박 숙박함
답변 제공: Jason T 님, 2023년 10월 22일
Good evening,We are very sorry you are unhappy with your experience. Thank you for letting us know about your issue. We hope to offer you a better experience next time!

4/10 - 별로예요

Jordon

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
No hot water in shower. My kids wouldn’t take cold showers. There was Hot water in the sink but not shower. Beds were not comfortable either. I complained about the lack of hot water and they comp my breakfast, which apparently wasn’t going to be complimentary and it was $16 a person, which I didn’t know when booking.
2023년 10월에 1박 숙박함
답변 제공: Jason T. 님, 2023년 10월 18일
Good evening,We are very sorry to hear about your experience. Could you please let us know what the room number was so we can look into that hot water issue? It is Holiday Inn Express which offers complimentary breakfast, which we are not. Thank you for taking the time to reach out to us.

4/10 - 별로예요

Kenneth 님, bluffton

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hotel was terrible. No hot water and hotel would do nothing to compensate for the bad experience. And Expedia could do nothing. Will not use this hotel again and am considering not using Expedia in future.
답변 제공: Jason T. 님, 2023년 10월 17일
Good evening,Thank you for letting us know about your experience. We appologize for these issues. We hope you give us a chance to show you a better experience in the future.

2/10 - 너무 별로예요

Mathew

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: J. Till 님, 2023년 10월 10일
We are very sorry to hear that your experience was poor. We would love to hear what we can do better next time! Thank you for taking the time to let us know you had issues with your stay.

2/10 - 너무 별로예요

Edinson

아이를 동반한 가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The hotel itself was dirty and unsafe. Our rooms were dingy, dark with roaches. The picture is not what it looks like online. Very disappointed and would not recommend this hotel to anyone.
2023년 9월에 2박 숙박함
답변 제공: Jason T. 님, 2023년 9월 17일
Good afternoon,We are very sorry to hear about your experience. We hope you give us another chance once we have been able to update our rooms. Thank you for taking the time to let us know about these issues.

2/10 - 너무 별로예요

David

연인과의 여행, 출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property itself is worn out. The hallways are just busted up. Dents and scratches everywhere. Paint in the wrong places. Sloppy work. The rooms are not Properly dehumidified. The floors are slippery. The sheets are damp. The towels feel wet. They serve coffee in the lobby in tiny Dixie Cups. The hot water doesn’t work. The AC units sound like a motor.
2023년 9월에 1박 숙박함
답변 제공: Jason T. 님, 2023년 9월 11일
Thank you for taking the time to let us know about your experience. Our appologies for the issues. We value your feedback. I hope you will give us another chance in the future to give you a better experience.

4/10 - 별로예요

Douglas

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The room smelled wet, like it was moldy! Not very clean!
2023년 9월에 1박 숙박함
답변 제공: Jason T. 님, 2023년 9월 11일
Good afternoon,Our appologies for the issue, I wish you had let us know while you were still here so we could have gotten you another room and made it right! Thank you for taking the time to let us know about your experience.

8/10 - 좋아요

Fritz

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Das Frühstück war schrecklich. Das Buffet war leer, kein Tee und Kaffee vorhanden. Niemand war dafür zuständig!!! Nach einigen Nachfragen bekamen wir dann doch noch einen Kaffee.
2023년 9월에 1박 숙박함
답변 제공: J. Till 님, 2023년 9월 8일
Thank you for taking the time to share your experience. Our apologies that you did not find the breakfast acceptable. We hope you give us a chance to make you smile in the future!

4/10 - 별로예요

Olga

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Smells very bad in a room
2023년 8월에 1박 숙박함
답변 제공: J. Till 님, 2023년 8월 21일
Good evening,I am very sorry for your experience. Please let us know if you ever have issues immediately so we can resolve that for you. I hope you give us a chance to show you our best smiles in the future. Thank you for letting us know about this situation!

10/10 - 훌륭해요

Mike

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 8월에 1박 숙박함
답변 제공: J. Till 님, 2023년 8월 21일
Wow, thanks for the rating Mike! I am glad you enjoyed your stay. We look forward to seeing you again!

10/10 - 훌륭해요

Natalie

2023년 8월에 1박 숙박함
답변 제공: J. Till 님, 2023년 9월 8일
Thanks for sharing your experience! We look forward to seeing you again sometime!

2/10 - 너무 별로예요

Chris

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Room had roaches AC panel didn’t work and smelled really bad.
2023년 8월에 1박 숙박함
답변 제공: Angie 님, 2023년 8월 7일
Hello Chris, Thanks so much for taking the time to share your experience with us. Please be sure to let the front desk know if there is an issue with your room so that we can remedy it and move you to another room right away. We want to be sure that our guests are delighted.

10/10 - 훌륭해요

Natalie 님, Lutz

반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room was very comfortable and clean and the staff was very nice, even to our pets! Thank you!
답변 제공: Angie 님, 2023년 8월 7일
Hello Natalie, We are delighted to hear how much you and your fur babies loved your stay! We will be sure to share your compliments with our Team. They are always delighted to hear that they made our guests happy. We can't wait to host you again.

10/10 - 훌륭해요

Kenneth

가족 여행
좋아요: 직원 및 서비스
The staff was sensational. The property is showing its age and is in need of major upgrades.
2023년 7월에 11박 숙박함
답변 제공: Angie 님, 2023년 7월 31일
Hello Kenneth, We're delighted to hear that you love our staff and felt that went above and beyond to assist you. We look forward to hosting you again soon.

10/10 - 훌륭해요

Joel

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Muy cómoda la habitación.
2023년 7월에 1박 숙박함
답변 제공: Jamie 님, 2023년 7월 19일
Thank you for your recent stay with us. We do appreciate your feedback.

8/10 - 좋아요

Edward

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 2박 숙박함
답변 제공: Jamie 님, 2023년 7월 20일
Thank you Edward for your feedback. We do hope that you will come back and stay with us again.

2/10 - 너무 별로예요

Lisa

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Hotel is infested with roaches. We moved to a different room after there were roaches on our night stand. Second room had them everywhere. Couldn't sleep knowing a roach was going to crawl on me. Night staff was really rude about the roaches. Morning staff was rude as well about the situation.
2023년 7월에 4박 숙박함
답변 제공: Jamie 님, 2023년 7월 19일
Thank you for your recent stay with us. I do apologize for all the inconveniences you had during your stay. We are diligently working on improving the property. I do hope you would give us another chance and stay with us again.

4/10 - 별로예요

Terissa

출장 여행
좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설
My room had a stench in it as if there had been water damage and it was drying out. I considered changing rooms but after speaking with another guest their room had the same odor, it was very unpleasant and musty. The air conditioner worked well however was very noisy. I wasn’t going to review but decided I didn’t want another guest to experience something similar. So disappointing especially for the cost. I will more than likely book on my own next time and read many reviews before committing.
2023년 7월에 1박 숙박함
답변 제공: Jamie 님, 2023년 7월 20일
Terissa thank you for your recent stay. I am truly sorry for the inconvenience you had with us. I do apologize. We are working very hard to get the property up to standard. I do hope you will give us another chance in the future. Again thank you.

8/10 - 좋아요

Steven

연인과의 여행
Parking
답변 제공: Jamie 님, 2023년 7월 19일
Thank you for your for coming and staying with us. We do hope that we will see you again.