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베스트 웨스턴 플러스 세인트 오거스틴 I-95 여행 후기

2.5 out of 5

이용 후기

8.2

매우 좋아요

평점 10 - 훌륭해요. 1001개 이용 후기 중 420개" "
평점 8 - 좋아요. 1001개 이용 후기 중 350개" "
평점 6 - 괜찮아요. 1001개 이용 후기 중 115개" "
평점 4 - 별로예요. 1001개 이용 후기 중 67개" "
평점 2 - 너무 별로예요. 1001개 이용 후기 중 49개" "

8.4/10

청결 상태

8.4/10

직원 및 서비스

8.2/10

편의 시설/서비스

8.2/10

숙박 시설 상태 및 시설

8.0/10

친환경

이용 후기

8/10 - 좋아요

Landon

좋아요: 청결 상태, 직원 및 서비스
We had a decent stay. Our first room was flooding a bit due to all the rain, but the lady at the desk moved us to a different room. Everything seemed clean enough; it looks like the place was renovated in the last few years. It looked nice, but there was definitely some inconsistencies in certain areas (our shower head, cracks in the bathroom tiles, etc.). We also had some type of ants crawling out of the area under the sink faucet in the bathroom the first night. There was also construction happening right outside our window, and while it was not loud during the night, it could be heard during the day. Outside of those few things, the stay was nice. Easy check in, decent breakfast, and convenient to 95.
2024년 4월에 2박 숙박함
답변 제공: General Manager 님, 2024년 4월 11일
Dear Landon, Thank you for your valuable feedback. We are happy to hear that our helpful staff rectified your initial situation and that you enjoyed our convenient location and breakfast offerings! That said, we are disappointed to hear that other aspects fell short of your expectations. We appreciate your feedback and will be reviewing your comments internally, so that we may improve where needed. Thank you for bringing your concerns to our attention, and we look forward to the possibility of hosting you again soon.Sincerely,Your BW Plus St. Augustine Team

6/10 - 괜찮아요

nicole

좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스
No washroom privacy! Sliding barn doors are cute but not for a bathroom particularly when there is a gap between the door and wall. You better be VERY comfortable with your travel companion.
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 1일
Dear Nicole,Thank you for taking the time to leave a review. It was a pleasure having you as our guest recently; however, we regret that you were not fully satisfied with your experience. Our team is always seeking new ways to improve our facilities and the services we offer, so your feedback will be shared internally for further consideration. Take care, and we hope you enjoyed your time in St. Augustine. Sincerely,Your BW Plus St. Augustine Team

10/10 - 훌륭해요

Angela

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very nice and clean.
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 25일
Dear Angela,Thank you! Our team takes great pride in our clean, comfortable accommodations, so they will be delighted to read your lovely review. We look forward to welcoming you back for another great, five-star experience.Sincerely,Your BW Plus St. Augustine Team

8/10 - 좋아요

Sylvie

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
L’accueil très ordinaire
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 25일
Chère Sylvie,Nous apprécions toujours d'avoir des nouvelles de nos clients et nous sommes heureux que votre séjour ait été globalement agréable. Si vous êtes de nouveau dans la région, n'hésitez pas à revenir nous voir.Sincèrement,Votre équipe BW Plus Saint-Augustin

8/10 - 좋아요

Raymond

2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Steven

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Well lit, clean parking for my truck and boat.
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 10일
Dear Steven,Thank you for your review and for giving us a perfect rating! We're thrilled you thoroughly enjoyed your recent experience, and we appreciate you mentioning our great parking situation. It was a pleasure having you here, and we hope you return soon.Sincerely,Your BW Plus St. Augustine Team

6/10 - 괜찮아요

Rick

연인과의 여행
Two live bugs found in around the bed. Have pictures. Brought it to the attention of the front desk and the young blonde said nothing. I suggested to spray room for pest.
2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 17일
Dear Rick,Thank you for your review. We sincerely regret to learn of your disappointment with your experience. What you have shared does not reflect our high standards, and we’ll be sure to share your comments with the respective teams so this can be looked into. Although we undergo regular pest control procedures, we will complete an evaluation to ensure everything is as it should be. It is our hope that you will give us another chance to change your perceptions down the line.Sincerely,Your BW Plus St. Augustine Team

8/10 - 좋아요

Carmen

좋아요: 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Petra Harazim 님, 2024년 2월 18일
Thank you for staying with us and posting your feedback.

2/10 - 너무 별로예요

Eugene

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 2박 숙박함
답변 제공: Gordon Chuck 님, 2024년 2월 18일
Thank you for staying with us and posting your feedback.

2/10 - 너무 별로예요

ana

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Ants in the room. Ants at the breakfast bar. half done room service
2024년 1월에 3박 숙박함
답변 제공: General Manager 님, 2024년 1월 27일
Dear Ana,The issues you raise are important to us. Please accept our apologies for any concerns that you faced. You can rest assured that our pest control specialist and housekeeping teams will look into your comments further, and we hope to see you again soon.Sincerely,Your BW Plus St. Augustine Team

10/10 - 훌륭해요

Jeff

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Was very clean, employees were very kind and helpful. Breakfast was good.
2024년 1월에 1박 숙박함
답변 제공: General Manager 님, 2024년 1월 27일
Dear Jeff,It is wonderful to know that you had an excellent experience with us! We're delighted you started your day off right with our tasty breakfast offerings and that our hospitable team and high standards of cleanliness left a memorable impression on you. Thank you for your kind review and perfect rating, and we hope you return soon!Sincerely,Your BW Plus St. Augustine Team

10/10 - 훌륭해요

Simone

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Petra Harazim 님, 2024년 2월 18일
Thank you for staying with us and posting your feedback.

8/10 - 좋아요

Carlo

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Property was updated, clean and service was very good. Only complaint is the road construction that made entrance and exit harder. Also, Restaurants next door was almost impossible to get to. Even GPS had a hard time and sent us around a long way while there was a shorter route that we accidently found after breakfast one morning.
2024년 1월에 2박 숙박함
답변 제공: General Manager 님, 2024년 1월 17일
Dear Carlo,It was such a pleasure having you as our guest recently! We're delighted to find our hospitable team and the high standards of cleanliness we adhere to left a memorable impression on you. Thank you for taking the time to share, and we hope you return the next time you visit St. Augustine.Sincerely,Your BW Plus St. Augustine Team

10/10 - 훌륭해요

Tyson

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: Petra Harazim 님, 2024년 2월 18일
Thank you for staying with us and posting your feedback.

10/10 - 훌륭해요

Cesar

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very clean!
2024년 1월에 1박 숙박함
답변 제공: General Manager 님, 2024년 1월 14일
Dear Cesar,It was a pleasure hosting you at Best Western Plus St. Augustine I-95! We're glad our attention to cleanliness impressed you, and we look forward to your next visit.Sincerely,Your BW Plus St. Augustine Team

10/10 - 훌륭해요

annette santagostino

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This place was central and very assessable to places. Not to far from old town st augustine. It was friendly and clean.
2023년 12월에 3박 숙박함
답변 제공: General Manager 님, 2024년 1월 9일
Dear Annette,Thank you for allowing Best Western Plus St. Augustine I-95 to host your recent stay. We're happy to hear you appreciated our convenient location and clean accommodations, as well as the friendly hospitality our team provided. We're grateful for your positive rating, and we hope to have the pleasure of your company the next time you're in the area.Sincerely,Your BW Plus St. Augustine Team

8/10 - 좋아요

Sylvie 님, Repentigny

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Gordon Chuck 님, 2024년 2월 18일
Thank you for staying with us and posting your feedback.l

6/10 - 괜찮아요

adalgisa

가족 여행
좋아요: 직원 및 서비스
For $296.00 per night it could be better.
2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2023년 12월 31일
Dear Adalgisa,Guest satisfaction is important to us, so thank you for bringing your concerns to our attention. We strive to keep our prices competitive for our area while offering great value. However, we apologize that you felt otherwise on this occasion. If there was anything in particular we could've done to improve your time with us, please don't hesitate to let us know. We hope to welcome you back down the line for a better experience. Sincerely,Your BW Plus St. Augustine Team

8/10 - 좋아요

Daymara

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean, fast
2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2023년 12월 28일
Dear Daymara,It was wonderful having you as our guest recently. We take great pride in the high standards of cleanliness we adhere to, so we are pleased that this was reflected in your experience. Thank you for your review, and we hope you enjoyed your time in St. Augustine.Sincerely,Your BW Plus St. Augustine Team

6/10 - 괜찮아요

John

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The breakfast setup did not flow, it caused long slow lines even for coffee. The water in the area made it really difficult to wash off the soap. Otherwise, the rooms were clean and comfortable.
2023년 12월에 2박 숙박함
답변 제공: General Manager 님, 2023년 12월 28일
Dear John,Thank you for taking the time to review your recent stay. We're pleased to find that you were comfortable during your visit, and we appreciate you mentioning the high standards of cleanliness we adhere to. Your feedback regarding our breakfast service and the water temperature will be shared with our internal team for further consideration, as any opportunity for improvement will be seized. It was a pleasure having you as our guest, and we hope you return in the future.Sincerely,Your BW Plus St. Augustine Team

2/10 - 너무 별로예요

Elizabeth

가족 여행
별로예요: 직원 및 서비스, 객실의 편안함
Absolutely horrible
The room had a smell to it. Only one garbage can in the room Beds very uncomfortable. Breakfast was terrible. Only one waffle maker but had two four slice toasters so long wait. Variety was awful the potatoes were not cooked all the way sausages was soaked in grease made them mushy. I specifically booked this hotel for the hot tub I even called to make sure they had one and that is was working and they said yes. We get there at 4:15 check in and take our things up to the room and then went to dinner. We get back from dinner and get changed for the pool and hot tub. We get down there and there were no lights on and we get in the hot tub and it’s cold. My husband went to the front desk to ask if they could turn the lights on and how to turn the hot tub on for heat. They had told him that they close the pool and hot tub at dark which is 5:30 pm. So the next day we were going to go in the hot tub first before we went out on the town and the hot tub was still cold went to the front desk and they said it’s on a timer that it turns on at 4pm. So that means it’s only on for 1 1/2 hours the whole day. They said they closed it at dark cause it’s Florida’s state law that they need a lifeguard and they didn’t have one which is a lie cause here I am at a different hotel in Florida with no lifeguard and able to swim after dark. Very disappointed in this stay. For $300 for two nights we should be able to enjoy the amenities if they were honest about the hot tub we wouldn’t have stayed
2023년 12월에 2박 숙박함
답변 제공: General Manager 님, 2023년 12월 26일
Dear Elizabeth,Thank you for taking a moment to review your recent stay. We regret to learn of your disappointment with your experience. Your feedback about our accommodations and breakfast offerings will be shared with our internal team to seize any opportunity to improve. That said, we apologize for any inconvenience caused by our policies. It was a pleasure having you here, and we hope you enjoyed your time in St. Augustine.Sincerely,Your BW Plus St. Augustine Team

10/10 - 훌륭해요

Braulio

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
100% Excellent
2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2023년 12월 26일
Thank you for the fantastic rating! We're thrilled to hear that you had an excellent experience at Best Western Plus St. Augustine I-95. We appreciate your rating and look forward to hosting you again for another outstanding stay in the future.Sincerely,Your BW Plus St. Augustine Team

8/10 - 좋아요

Michael

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
답변 제공: Petra Harazim 님, 2024년 2월 18일
Thank you for staying with us and posting your feedback.

10/10 - 훌륭해요

Dale

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Gordon Chuck 님, 2024년 2월 18일
Thank you for staying with us and posting your feedback.

4/10 - 별로예요

Alyson

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스
Bed was not comfortable, pillows were very small, shower was very slippery. Breakfast was very limited.
2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2023년 12월 26일
Dear Alyson,Thank you for taking the time to leave us your constructive feedback. Our team is saddened to hear our accommodations did not meet your expectations. We are sorry these issues took away from your overall stay with us, and we will note your comments to enhance our guests' experience. Thank you for notifying us, and safe travels.

10/10 - 훌륭해요

Ling

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice hotel
2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2023년 12월 23일
Dear Ling,Thank you for your excellent review. Your positive feedback is greatly appreciated, and we look forward to welcoming you back for another pleasant visit.Sincerely,Your BW Plus St. Augustine Team

8/10 - 좋아요

Gale

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The property was nice. The guests on the other hand not so. It's a shame the guests make it so others don't want to visit again.
2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2023년 12월 19일
Dear Gale,Thank you for your review. We're pleased to note that you enjoyed your overall stay with us. Please know that our dedicated team is always available to assist you with anything less than perfect that you may encounter during your stay, so don't hesitate to reach out should the need arise. It was a pleasure having you here, and we hope to welcome you back in the future for a stay worthy of a perfect rating.Sincerely,Your BW Plus St. Augustine Team

10/10 - 훌륭해요

Jose

2023년 12월에 1박 숙박함

8/10 - 좋아요

Konstantinos

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함

6/10 - 괜찮아요

julio

가족 여행
좋아요: 숙박 시설 상태 및 시설
2023년 12월에 2박 숙박함

8/10 - 좋아요

Cataldino

좋아요: 직원 및 서비스
별로예요: 청결 상태
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Brenda

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Our stay at Best Western Plus was very nice. Our room Queen size bed with sofa was very clean and spacious. The breakfast buffet was delicious. The staff were very friendly and informative to the St. Augustine area. Christmas time in St Augustine is spectacular!
2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2023년 12월 9일
Dear Brenda,We're so happy to know that our clean, spacious accommodations, friendly service, and tasty breakfast all added up to an amazing experience. Thank you so much for the perfect rating, and we hope to see you again soon. Sincerely,Your BW Plus St. Augustine Team

8/10 - 좋아요

Justin

2023년 12월에 2박 숙박함
답변 제공: Gordon Chuck 님, 2024년 2월 18일
Thank you for staying with us and posting your feedback.

2/10 - 너무 별로예요

Manuela

별로예요: 청결 상태, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Gordon Chuck 님, 2023년 12월 5일
Thank you for staying with us and posting your feedback.

10/10 - 훌륭해요

Tammy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This was the cleanest, quietest place I've ever stayed at. The beds were so comfy too. I would definitely stay again.
2023년 11월에 2박 숙박함
답변 제공: General Manager 님, 2023년 11월 28일
It was an honor to have you join us at Best Western Plus St. Augustine I-95. We appreciate you taking the time out of your day to provide us with feedback on your stay. We strive to provide a positive experience for all our guests, so it is great to hear you were comfortable during your stay. The next time you're looking for another relaxing stay, we hope that we'll be your first stop!Sincerely,Your BW Plus St. Augustine Team

10/10 - 훌륭해요

Niurlys

I like
2023년 11월에 1박 숙박함
답변 제공: General Manager 님, 2023년 11월 28일
Dear Niurlys, Thank you so much for taking the time to share your thoughts with us. We're thrilled you had an enjoyable experience, and we appreciate you giving us a perfect rating. It was a pleasure having you here, and we hope you return soon!Sincerely,Your BW Plus St. Augustine Team

10/10 - 훌륭해요

Patrick

연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
polite staff clean room really good breakfast great experience!!!!
2023년 11월에 1박 숙박함
답변 제공: General Manager 님, 2023년 11월 21일
Dear Patrick,Thank you for the excellent rating of your recent stay at Best Western Plus St. Augustine I-95. We're glad you enjoyed your time with us and our clean accommodations, delicious breakfast, and courteous staff. Please allow us to host you again in historic St. Augustine. Familiar faces are a welcome sight, so come back soon!Sincerely,Your BW Plus St. Augustine Team

2/10 - 너무 별로예요

Ampomah

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very filthy environment, not worth price
2023년 11월에 2박 숙박함
답변 제공: General Manager 님, 2023년 11월 21일
Dear Ampomah,Thank you for choosing to stay with us during your recent trip. Our goal is to provide every guest with pristine accommodations, and we offer our sincere apologies if you found our property to be anything short of immaculate. Your comments have been duly noted and will be promptly addressed by our team. We appreciate your feedback and wish you safe travels ahead.Sincerely,Your BW Plus St. Augustine Team

2/10 - 너무 별로예요

Pedro

가족 여행
Old bed sheets. Bad pillows
2023년 11월에 2박 숙박함
답변 제공: General Manager 님, 2023년 11월 21일
Dear Pedro,Thank you for taking the time to leave us a review. We value your feedback and are saddened to hear our accommodations did not meet your expectations. Our team apologizes for any difficulties you experienced and will share your comments with our staff. Thank you again for notifying us, and we hope you will consider returning for a better visit. Sincerely,Your BW Plus St. Augustine Team

8/10 - 좋아요

Terry

좋아요: 직원 및 서비스
2023년 11월에 2박 숙박함
답변 제공: Petra H. 님, 2023년 11월 20일
Thank you for staying with us and posting your feedback.

8/10 - 좋아요

James 님, Alexandria

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Freshly remodeled, friendly, competent staff, nice breakfast buffet with many options, which changed daily—anything you could desire— fresh fruits and waffle maker. Great hot beverages from a top-line Bunn machine that freshly ground the coffee. Only thing lacking was a soap dish or tray in the shower, slightly inconvenient.
2023년 11월에 3박 숙박함
답변 제공: General Manager 님, 2023년 11월 19일
Dear James,It's always a pleasure hearing from our guests. We're glad our friendly staff and tasty breakfast impressed you. Thank you for your feedback about the shower. We'll keep your comments in mind, and we hope to see you again during your next trip.Sincerely,Your BW Plus St. Augustine Team

8/10 - 좋아요

Jon 님, FREDERICKSBURG

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
Room was adequate and staff was friendly but the facility was in a construction zone and not well marked
답변 제공: General Manager 님, 2023년 11월 13일
Dear Jon,To hear that you enjoyed our cozy rooms and hospitable staff is music to our ears. We hope you made some wonderful memories. While there may be work being done in the area, we are one call away to help with any questions. It would be an honor to welcome you back again soon. Sincerely,Your BW Plus St. Augustine Team

10/10 - 훌륭해요

Chris

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was great at check-in! Convenient to I-95. Had a nice and clean breakfast area, and our room was a very nice
2023년 10월에 1박 숙박함
답변 제공: General Manager 님, 2023년 11월 7일
Dear Chris,Best Western Plus St. Augustine I-95 is checking all the boxes, from stellar service to a prime location to explore. Thank you so much for the perfect rating. It would be an honor to welcome you back again for another fantastic getaway. Sincerely,Your BW Plus St. Augustine Team

4/10 - 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Ohne Gehörschutz ist an schlaf nicht denken
Die Lüftung im Badezimmer kann nicht abgeschalten werden. Diese dröhnt wie ein Föhn unaufhörlich. Die Schiebetür vom Badezimmer öffnet sich von selbst wieder. Ohne Gehörschutz ist an schlaf nicht denken. Sauberkeit lässt zu wünschen übrig. Haare im Bad und der Tepich im Gang haut einen Braunen Streifen in der Mitte wo man geht. Das Frühstück ist sehr bescheiden. Ich würde dieses Hotel nicht mehr buchen und auch nicht weiter empfehlen.
2023년 11월에 1박 숙박함
답변 제공: General Manager 님, 2023년 11월 6일
Vielen Dank für Ihr Feedback zu Ihren jüngsten Erfahrungen in unserem Hotel. Es tut uns leid, dass Sie von Ihrem Aufenthalt enttäuscht waren. Gäste werden gebeten, uns über alle Probleme zu informieren, auf die sie stoßen, damit wir ihnen weiterhelfen können. Wir entschuldigen uns, wenn uns die Bedenken, die Sie bezüglich Ihres Zimmers hatten, nicht bekannt waren. Ihre Kommentare sind uns wichtig und wir werden sie nutzen, um unsere Unterkünfte kontinuierlich zu verbessern.Aufrichtig,Ihr BW Plus St. Augustine-Team

6/10 - 괜찮아요

Johannes

좋아요: 청결 상태, 숙박 시설 상태 및 시설
Nicht empfehlenswert
So lala, zu wenig Personal 45 Minuten gewartet Bein Check Inn Ungemütlich und wenig Komfort
2023년 11월에 2박 숙박함
답변 제공: General Manager 님, 2023년 11월 6일
Lieber Johannes,Vielen Dank für Ihre Bewertung. Wir bedauern, von Ihrer Enttäuschung über Ihre Erfahrung erfahren zu haben. Ihr Feedback wird mit unserem Team besprochen, um sicherzustellen, dass ein solcher Fall in Zukunft nicht mehr auftritt, und um jede Gelegenheit zur Verbesserung zu nutzen. Es war uns eine Freude, Sie hier zu haben, und wir wünschen Ihnen eine gute Reise.Aufrichtig,Ihr BW Plus St. Augustine-Team

10/10 - 훌륭해요

daniel

연인과의 여행
좋아요: 직원 및 서비스
Il n’y a pas de congélateur dans le mini frigo, aussi, les oreillers sont des moitiés d’oreillers, très désagréable, salle de bain pas de fan, les tapis du passage très sale.
2023년 10월에 1박 숙박함
답변 제공: General Manager 님, 2023년 11월 4일
Dear Daniel,Thank you for your review and for giving us a perfect rating! We're delighted you had an enjoyable overall experience. Your feedback regarding the aspects of your stay that could have been even better is gratefully received and allows us to continually review and improve guest satisfaction. It was a pleasure having you here, and we hope you return soon!Sincerely,Your BW Plus St. Augustine Team

10/10 - 훌륭해요

Nathan

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 2박 숙박함
답변 제공: Petra H. 님, 2023년 10월 31일
Thank you for staying with us and posting your feedback.

6/10 - 괜찮아요

Debra

좋아요: 청결 상태, 직원 및 서비스
Nice room, except for the bathroom.
In general, the hotel and the room were very nice. Our complaints all have to do with the bathroom. It might have been an accessible room, I’m not sure, but my comments won’t matter. The door was a sliding door without a handle or knob. It opened easily as much as a child could fit through. After that, it was very difficult to slide. It also did not cover the entire doorway, lacking complete privacy. The shower was just straight walls. There was no place to put shampoo or soap. There also was not any hand rail. If it was an accessible room, especially, it should have had one. When we checked out and we said something to the young lady at the front desk, her reply was that that was the way the hotel was designed, and all the rooms were the same. I said some thing about it looking like it could be redone in the bathroom and she said it was done two years ago. She was not interested in making note to have any changes made in the bathrooms, she just was very excepting of that is the way it is. the comments I’m making are all very simple to correct, and all what I would consider very important. I would not stay there again because of the bathroom.
2023년 10월에 1박 숙박함
답변 제공: General Manager 님, 2023년 10월 31일
Dear Debra,Guest satisfaction is important to us, so we're happy to see aspects of your stay were pleasant. However, we apologize for any concerns about the bathroom and for any disappointment with how your comments were handled during check-out. We'll look into the situation further, and we hope you'll consider staying with us again during your next trip.Sincerely,Your BW Plus St. Augustine Team

8/10 - 좋아요

Christian

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Not more than Ok
The washroom was not well cleaned and rust was found in the bathtub
2023년 10월에 1박 숙박함
답변 제공: General Manager 님, 2023년 10월 31일
Guest feedback is always welcome and appreciated, and we thank you for staying with us at Best Western Plus St. Augustine I-95. While we are glad you enjoyed your overall stay, your feedback on the areas we could improve on has been noted, and we will discuss as a team how we can improve for future guest visits. We would love to host you again sometime in the future to prove to you that we're capable of meeting your needs.Sincerely,Your BW Plus St. Augustine Team

6/10 - 괜찮아요

Katherine

좋아요: 직원 및 서비스
A 3 room day
First room given the sink was blocked. Second room they gave us the bedside table was covered with little nats or tiny ant like bugs. Given a third room. It was good. Staff was helpful. Breakfast was excellent
2023년 10월에 1박 숙박함
답변 제공: General Manager 님, 2023년 10월 28일
Dear Katherine,Thank you for staying with us. We are glad you received great service from our staff and enjoyed our delicious breakfast. However, we apologize for the difficulties you experienced in your rooms. Your comments have been shared with our team to ensure they are addressed. It would be an honor to have another opportunity to provide a better experience.Sincerely,Your BW Plus St. Augustine Team