Sleep was almost impossible to find. Our pillows were rock hard, our heater/ac sounded like a jet engine. Those that were able to sleep, still slept badly due to the rocky mattresses. Cigarette burns are everywhere, and the room smelled musty no matter what you did.
No towels at the pool, and the hot tub was gritty, and not enjoyable. The pool, while open and "available " was ice cold, literally.
We came back from dinner to quickly change into swim suits, (going to a friends pool), literally in the room 10 minutes when a staff member came and yelled, YELLED at us to be quiet. Now I'm not saying my kids were peace on earth, but they weren't hellions either. We were just happily getting dressed. It was in the middle of the day, and we weren't burning the place down, which is what you'd think we were doing by his encounter with us. He scared them to tears and they all begged to move somewhere else for our last night. They literally did not feel safe in our room and kept asking if they were "quiet enough" the rest of the night. I literally have no idea what we did to piss someone off. We were in and out in 15 minutes and had to brib the kids to come back to sleep.
Lastly, this place is a total rip-off. Breakfast meets the absolute barest requirements for the meal. So do the sheets and towels.
We will never come back here, and I will spread this review high and low, especially to all my mommy friends with small kids