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빅4 세인트 헬렌스 홀리데이 파크 여행 후기

3 out of 5
빅4 세인트 헬렌스 홀리데이 파크
2 Penelope Street, St Helens, TAS

이용 후기

8.8

훌륭해요

평점 10 - 훌륭해요. 193개 이용 후기 중 101개" "
평점 8 - 좋아요. 193개 이용 후기 중 62개" "
평점 6 - 괜찮아요. 193개 이용 후기 중 21개" "
평점 4 - 별로예요. 193개 이용 후기 중 5개" "
평점 2 - 너무 별로예요. 193개 이용 후기 중 4개" "

8.8/10

청결 상태

8.8/10

직원 및 서비스

8.6/10

편의 시설/서비스

8.6/10

숙박 시설 상태 및 시설

8.2/10

친환경

이용 후기

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Not bad!
The wifi wasn’t working which was quite annoying... (and it was a no service area as well) but the place itself wasn’t too bad.
2018년 12월에 1박 숙박함
답변 제공: BIG4 St Helens Holiday Park 님, 2019년 1월 2일
Thanks for the 3 stars. We hope that our wonderful location, and great park makes up for lack of coverage!

2/10 - 너무 별로예요

Robert

별로예요: 청결 상태
2024년 3월에 1박 숙박함
답변 제공: Donna 님, 2024년 3월 11일
Thank you Robert

10/10 - 훌륭해요

Pamela

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This property was exceptional. The cabin was modern, clean, well stocked with all necessary equipment. The staff were friendly and efficient.
2024년 3월에 2박 숙박함
답변 제공: Donna 님, 2024년 3월 11일
Hi Pamela,Thankyou for taking the time to leave a review for us, we are pleased you enjoyed your stay.

10/10 - 훌륭해요

Dianne

Cabin was clean with all requirements we needed for our two night stay
2024년 2월에 2박 숙박함
답변 제공: Don's 님, 2024년 2월 29일
Thank you for the positive feedback. we are glad you enjoyed your stay.

10/10 - 훌륭해요

Marc-André

좋아요: 청결 상태, 숙박 시설 상태 및 시설
Very nice and special. Our room was in a container with two separate beds. They were very comfortable. Good size of room. The holiday park is clean and well design
2024년 2월에 1박 숙박함
답변 제공: Don's 님, 2024년 2월 29일
Thank you for reviewing our park, we are pleased you enjoyed your stay

10/10 - 훌륭해요

Felicity

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The cabins were so clean!
2024년 1월에 1박 숙박함
답변 제공: Don's 님, 2024년 2월 29일
Thank you for your review, we appreciate your feedback.

10/10 - 훌륭해요

Noel

연인과의 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Very friendly staff, cabin clean and tidy, walking distance to shopping and beach
2023년 10월에 7박 숙박함
답변 제공: Jemma 님, 2023년 11월 19일
Thank you very much for your positive review! I am glad you enjoyed your stay with us! We hope to see you again soon.

4/10 - 별로예요

Peter

연인과의 여행
별로예요: 편의 시설/서비스
The original booking had no ensuite. Upgraded but poor value. No soap in room, few power points, light over bed no working.
2023년 11월에 1박 숙박함
답변 제공: Jemma 님, 2023년 11월 19일
I am sorry to hear about your experience. We've informed our cleaning team about these issues to ensure they're promptly addressed. Thank you for bringing this to our attention.

4/10 - 별로예요

S Peter

연인과의 여행
It was very over priced for what you got. An 8X10 C can with no window or bathroom is not with that kind of money. We had to upgrade just to get a bathroom and then it was mot very clean. Will never stay in another one
2023년 11월에 1박 숙박함
답변 제공: Emily 님, 2023년 11월 15일
Thank you for your feedback Peter. We apologise that our basic cabin and its amenities did not meet your expectations and that you encountered cleanliness issues. We take your concerns seriously and are actively addressing them to improve our service. We value your input and hope to have the opportunity to welcome you back to our park in the future.

10/10 - 훌륭해요

Lorraine

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Property was very good, but was an upgrade, the original booking, was a glorified shipping container, that wasnt explained until we got there
2023년 10월에 1박 숙박함
답변 제공: Jemma 님, 2023년 11월 8일
We're glad you ultimately had a very good experience with us. However, we apologize for any confusion regarding your initial booking. Transparency is crucial, and we're taking steps to ensure our accommodation descriptions are clearer. Your feedback is appreciated and will aid in improving our guest experience.

4/10 - 별로예요

실제 이용하신 고객

좋아요: 객실의 편안함
별로예요: 청결 상태
No recycling
Disappointed that they don’t do any recycling.
2023년 10월에 3박 숙박함
답변 제공: Jemma 님, 2023년 11월 8일
Thank you for your feedback. Unfortunately, our current recycling capabilities are limited due to local council provisions. We're actively seeking solutions and appreciate your understanding.

10/10 - 훌륭해요

Shane

가족 여행
좋아요: 편의 시설/서비스
The lady at the office was so lovely and great service everything was great definitely go back again.
2023년 10월에 1박 숙박함
답변 제공: Jemma 님, 2023년 11월 8일
Thank you for your kind words! We're thrilled you had a great experience with our staff and service. Looking forward to welcoming you back again soon.

10/10 - 훌륭해요

Darren

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
One of the best equipped holiday parks I've ever stayed at. 5 star all around
2023년 10월에 1박 숙박함
답변 제공: Jemma 님, 2023년 11월 8일
Thank you for your kind words! We're thrilled you had a great experience at our park. Looking forward to welcoming you back again soon.

10/10 - 훌륭해요

Michelle

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Comfortable accommodation close to all of the places we wanted to visit
2023년 5월에 2박 숙박함
답변 제공: Emily 님, 2023년 12월 4일
We're delighted that our accommodation provided convenient access to the places you wished to explore. If there's anything else we can do to further improve your stay, please let us know. Your satisfaction is our utmost priority.

8/10 - 좋아요

Brian

좋아요: 청결 상태, 객실의 편안함
Relaxing!
2023년 4월에 3박 숙박함
답변 제공: Emily 님, 2023년 12월 4일
We're delighted to know you found your stay relaxing. Creating a serene atmosphere is our priority, and we're thrilled it contributed to your experience. If there's anything more we can do for your future visits, please reach out. Your comfort matters to us.

10/10 - 훌륭해요

Michael

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 3월에 1박 숙박함
답변 제공: Emily 님, 2023년 12월 4일
We greatly appreciate your five-star review! Thank you for choosing our park for your vacation and taking the time to share your positive experience. We strive to consistently provide exceptional service and comfort to all our guests. Your feedback is invaluable to us, and we look forward to welcoming you back for another wonderful stay!

10/10 - 훌륭해요

Kevin

좋아요: 청결 상태, 숙박 시설 상태 및 시설
Unit we stare in was clean, fresh, spacious and had every thing you could want in a kitchenette. Could live there.
2023년 3월에 1박 숙박함
답변 제공: Emily 님, 2023년 12월 4일
Thank you for your fantastic review! We're thrilled that you found the unit clean, fresh, and spacious, with a well-equipped kitchenette. Creating a comfortable and homely space is our goal, and we're delighted that you felt so at ease. We'd love to have you stay with us again anytime!

10/10 - 훌륭해요

denys

연인과의 여행
좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
nothing to add met requiements
2023년 3월에 3박 숙박함
답변 제공: Emily 님, 2023년 12월 4일
We're glad to hear that we met your requirements! If there's anything specific you'd like to see or any way we can further improve, feel free to let us know. We appreciate your feedback!

8/10 - 좋아요

Maureen

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 2월에 2박 숙박함
답변 제공: Emily 님, 2023년 12월 4일
Thank you for your feedback and for choosing us for your stay. We're constantly striving to improve, so if there's anything specific you feel we could enhance to earn that extra star next time, we'd love to hear your thoughts. Your input helps us provide a better experience for our guests.

8/10 - 좋아요

Eric

단체 여행
좋아요: 청결 상태, 객실의 편안함
2023년 2월에 1박 숙박함
답변 제공: Emily 님, 2023년 12월 4일
Thank you for your review and for choosing us for your stay. If there's anything we can do to turn that 8 into a perfect 10 next time, please let us know. Your feedback is valuable and helps us improve our services for future guests. We hope to have the opportunity to exceed your expectations on your next visit.

10/10 - 훌륭해요

Caitlin

아이를 동반한 가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
I am so grateful and happy with our time at Big 4 St Helen’s - the staff were incredibly accommodating (especially after I accidentally booked the wrong dates), they were so helpful and kind. The accomodation was tidy, clean and very comfortable. The kids loved the playground and jumping pillow of course. We can’t wait to come back again next time.
2023년 2월에 2박 숙박함
답변 제공: Emily 님, 2023년 12월 4일
Thank you for sharing your experience at BIG4 St Helen's! We're delighted to hear that our staff could assist you with the booking mishap and that you found the accommodations tidy, clean, and comfortable. It's wonderful to know the kids enjoyed the playground and jumping pillow! We can't wait to welcome you back on your next visit. Your kind words mean a lot to us!

4/10 - 별로예요

Rosy

연인과의 여행
별로예요: 편의 시설/서비스
I did not like that the rooms advertised did not stipulate that had no windows disappointing
2023년 2월에 1박 숙박함
답변 제공: Emily 님, 2023년 12월 4일
Thank you for sharing your feedback regarding the room descriptions. We apologise for any confusion caused by the lack of window information in the advertisement. Your input is valuable, and we'll certainly review and consider how we can improve the transparency of room details for future guests. If there's anything else we can do to enhance your experience in the future, please let us know. Your satisfaction is important to us.

10/10 - 훌륭해요

Sharon

2023년 2월에 1박 숙박함
답변 제공: Emily 님, 2023년 12월 4일
Thank you for your glowing five-star review! We're thrilled that you had an excellent experience with us. Your satisfaction is our top priority, and we look forward to welcoming you back for another fantastic stay in the future!

10/10 - 훌륭해요

Peter

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Feels like a friendly family community with a wide range of accomodation options.
2023년 1월에 2박 숙박함
답변 제공: Emily 님, 2023년 12월 4일
Creating a welcoming environment for our guests is a priority, and we're delighted that you had that experience. If there's anything more we can do to enhance your stay or if you have any specific preferences for your next visit, feel free to share. We look forward to welcoming you back!

2/10 - 너무 별로예요

Hoi Houng

별로예요: 청결 상태, 객실의 편안함
Air-conditioning remote controller was not working
The air-conditioning remote controller was not working - either very cold or very hot. Toilet was strong stinky smell - the bunk house container.
2023년 1월에 1박 숙박함
답변 제공: Emily 님, 2023년 12월 4일
We're genuinely sorry to hear about the issues you encountered during your stay, especially with the malfunctioning air-conditioning remote and the unpleasant odor in the bunk house container. Please accept our sincerest apologies for the inconvenience caused. Rest assured, we're taking immediate steps to address these concerns to prevent any recurrence. Your feedback is immensely valuable, and we're committed to ensuring a more comfortable and pleasant experience for all our guests. If there's anything more we can do to make things right or improve your stay, please don't hesitate to reach out. Your comfort and satisfaction are of utmost importance to us.

8/10 - 좋아요

Gregor

연인과의 여행
좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Room without Windows.
답변 제공: Emily 님, 2023년 12월 4일
We apologise for any inconvenience caused by the room without windows. Your feedback is appreciated, and we'll review our room descriptions for clarity. If there's anything we can do to enhance your stay or accommodate your preferences next time, please let us know.

10/10 - 훌륭해요

Clayton

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설

10/10 - 훌륭해요

Rodney

좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Very clean n very nice people
2022년 11월에 2박 숙박함

8/10 - 좋아요

Terri

단체 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great place to stay , convenient location, staff very friendly, very comfortable stay highly recommended.
2022년 10월에 2박 숙박함

10/10 - 훌륭해요

Nicole

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
2022년 9월에 1박 숙박함

8/10 - 좋아요

Brenda

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The bunk house area is really well equipped and is beautiful in its surroundings. The beds in the bunk house were a good size and very comfortable. Access to the outside ammenities was easy. The camp kitchens and TV room are exceptional and also well equipped. The laundry offers inexpensive washing and drying facilities.
2022년 9월에 1박 숙박함

8/10 - 좋아요

Jill

단체 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
All good, great stay
2022년 9월에 2박 숙박함

10/10 - 훌륭해요

Garry

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very happy with all aspects of our stay.
2022년 5월에 1박 숙박함

10/10 - 훌륭해요

Michael

2022년 3월에 1박 숙박함

10/10 - 훌륭해요

Janice

2022년 1월에 2박 숙박함

10/10 - 훌륭해요

Miguelita

2022년 1월에 2박 숙박함

6/10 - 괜찮아요

Noelia

연인과의 여행
Really well designed facilities and looks really good. We had trouble with our tv though in that it was hard to switch on and the remote didn’t seem to work. The staff however are all really friendly
2022년 1월에 1박 숙박함

2/10 - 너무 별로예요

Ann

연인과의 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Stay well clear of this property, dreadful standards and not at all as advertised. We didn’t stay the night as it was so terrible and no refund at all.
2022년 1월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
2021년 5월에 3박 숙박함

8/10 - 좋아요

실제 이용하신 고객

2021년 5월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 객실의 편안함
Booking mixup but great place to stay
This is a great place to stay. Unfortunately though there was a problem with our booking - we booked a budget cabin but the park had us booked in for a bunkhouse with external shared bathroom - not good for an “older “ couple. We were advised there were no budget cabins available! The very nice young men at Reception found us a beautiful Studio Cabin and we were required to pay an additional amount. This was disappointing as we’d contacted Hotels.com the night before and received a confirmation that the problem had been fixed. Have been with Hotels.com for many years and this is the first communication breakdown. We now know to check the link sent by the provider in their confirmation email - we just thought it was a confirmation and would have been alerted to the mistake had we opened the link!
2021년 3월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The “bunkhouse” area is made up of converted containers. Rooms were good size, 2 of us slept comfortably in the large single bed. Short walk to en-suites. But if it was raining ... you’d need your brolly. The path isn’t covered. Also think that a window/skylight (some form of natural light) is needed and/or an indirect, soft night light. Rooms are black as pitch without a light switched on! If there was an evacuation you wouldn’t be able to see to exit safely.
2021년 3월에 1박 숙박함
답변 제공: Hunter 님, 2021년 3월 18일
Thanks for your feedback about our bunkhouse accommodation. All feedback helps.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 객실의 편안함
Beautiful location
Stay was fine...helpful staff..great location...
2021년 3월에 1박 숙박함

8/10 - 좋아요

Dmytro

가족 여행
좋아요: 청결 상태, 객실의 편안함
Great accommodation for staying with kids
Amazing place for families exploring the Bay of Fires
2021년 2월에 2박 숙박함
답변 제공: Big4 St Helens Holiday Park 님, 2021년 2월 12일
Thank you Dmytro for your great feed back and rating, we love that you had a great time!

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
I liked the location ,the cleanliness, the good communication
2021년 2월에 1박 숙박함
답변 제공: Big4 St Helens Holiday Park 님, 2021년 2월 12일
Thank you for your great post : )

10/10 - 훌륭해요

Brendan

2020년 12월에 1박 숙박함
답변 제공: Big4 St Helens 님, 2021년 1월 21일
Thank you very much Brendan for your Rating! W e are thinking you had a really enjoyable time : )

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 편의 시설/서비스
2020년 12월에 1박 숙박함

8/10 - 좋아요

Phillip

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
A good cabin on a well located site.
St Helens is a great location. The Big 4!is pretty close to town and the cabin was in clean, in generally good condition and well equipped. The site is pretty cramped though, the awning of the van parked next to our cabin was barely 60cm away and the rear of their car even closer.
2020년 3월에 3박 숙박함
답변 제공: BIG4 St Helens Holiday Park 님, 2020년 3월 12일
Thanks Phillip, we really appreciate you taking the time to share your feedback with us. We hope to welcome you back again one day soon.

8/10 - 좋아요

Nakeelen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Convenient location with all basic amenities.
2019년 12월에 2박 숙박함
답변 제공: BIG4 St Helens Holiday Park 님, 2020년 1월 2일
Thank you Nakeelen!

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 12월에 2박 숙박함
답변 제공: BIG4 St Helens Holiday Park 님, 2019년 12월 31일
Thank you for your 10/10 scores!