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Reviews of Candlewood Suites St Joseph, an IHG Hotel

2.5 out of 5
Candlewood Suites St Joseph, an IHG Hotel
3505 N Village Dr, St. Joseph, MO

Reviews

8.6

Excellent

Rating 10 - Excellent. 137 out of 238 reviews" "
Rating 8 - Good. 66 out of 238 reviews" "
Rating 6 - Okay. 19 out of 238 reviews" "
Rating 4 - Poor. 11 out of 238 reviews" "
Rating 2 - Terrible. 5 out of 238 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

9.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

James

Stayed 1 night in Jun 2022

6/10 Okay

MEGAN

Traveled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service
NO Handicap room
My in-laws booked a room months in advance due to my father in-law needing a handicap room. We were called and said the people in the room extended their stay and now no handicap room was available. My in-laws needed a room like that. We were very upset. We did not like that it was an extended stay and no breakfast or other things like that. It was easy to get to from HWY and was in a good safe area.
Stayed 2 nights in May 2022

6/10 Okay

Tammi

Traveled with family
Liked: Cleanliness, staff & service
Needs updating. Was disappointing what you got for the cost! Rooms need more kitchen supplies, plates, silverware.
Stayed 3 nights in Mar 2022
Response from Haley on Mar 29, 2022
Thank you for taking the time to respond. We are going through a renovation in November to update items. The current supply issues is why you may have felt that there were not enough kitchen items. If available our front desk staff would've tried to assist you with whatever more you needed if asked. Thank you staying with us and if you are in our area we would love for you to try us again after the renovation.

10/10 Excellent

Shannon

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022
Response from Angela on Mar 29, 2022
Thank you for the review!!!!

10/10 Excellent

Joey

Business traveler, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly Excellent Staff
Stayed 1 night in Feb 2022
Response from Angela on Mar 29, 2022
I will be passing this on to our staff. They work very hard to make all our guest feel at home

8/10 Good

Jimena

Traveled with family
Liked: Staff & service, property conditions & facilities
All good
Stayed 2 nights in Dec 2021

10/10 Excellent

Derek

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice. Higher end price for more comfort.
Quick trip so not much to say about the area but it looked nice. Near the huge mall qnd clean/comfortable.
Stayed 1 night in Dec 2021

8/10 Good

Lisa M

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2021

10/10 Excellent

Sandra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was pleasant & friendly. Pillowcases had odor & we stayed with family in different rooms & they too detected a foul (feet) smell. We enjoyed our stay & hope to return soon. Complimentary coffee was a nice touch as many adjacent restaurants close early. Clean lobby & store organized.
Stayed 2 nights in Nov 2021

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2021

10/10 Excellent

megan

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I wish they would bring back free breakfast, even if it is grab and go. When on the road its nice to roll out and not have to make another stop. And for the cost of the hotel providing cereal bars, yogurt or fruit isn't that much.
Stayed 1 night in Oct 2021

8/10 Good

Patricia

Disliked: Amenities
Stayed 1 night in Oct 2021

2/10 Terrible

Rodney

Stayed 5 nights in Oct 2021

6/10 Okay

Rhonda

Stayed 1 night in Oct 2021

10/10 Excellent

Nicole

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

10/10 Excellent

Adam

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Oct 2021

4/10 Poor

Debbie, Lee's summit

Stayed 1 night in Sep 2021

8/10 Good

megan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay. They had a problem with the credit card reader which made check in a little more complex but the two staffers were great.
Stayed 1 night in Sep 2021

8/10 Good

Jennifer

Stayed 1 night in Sep 2021

10/10 Excellent

Amanda

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel! Pet friendly. Very friendly staff! Beautiful room! Felt like home away from home! Zero complaints :)
Stayed 1 night in Sep 2021

4/10 Poor

RIchard L

Liked: Staff & service
No breakfast and the room was expensive!!
Stayed 1 night in Sep 2021

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
They were very accommodating.
Stayed 1 night in Aug 2021

8/10 Good

lilly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021

6/10 Okay

Dyson

St Joe Weekend
Weekend stay for a wedding. Check in was slower than normal, shower wouldn't get hot and room smelt like a locker room. Beds were fairly comfortable tho.
Stayed 2 nights in Jul 2021

8/10 Good

Verified traveler

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
It was easy to find. Quiet, clean. Things were a little worn looking but overall it was above average. They did not serve breakfast but they charged less ($20) than other motels that provide it. We usually go out to breakfast anyway. I would stay there again.
Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Easy check in and friendly staff
Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveler

Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

8/10 Good

Verified traveler

Stayed 1 night in Jul 2021

10/10 Excellent

John

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jul 2021

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. Staff was nice and helpful.
Stayed 1 night in Jun 2021

10/10 Excellent

Verified traveler

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very kind and informative. The area behind the hotel was wonderful for a walking space that was groomed. A very nice place to stay,
Stayed 1 night in Jun 2021

8/10 Good

Shadoe

Stayed 1 night in Jun 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I need to eat gluten free, so having a kitchenette to prepare safe meals makes it easier for me to travel.
Stayed 4 nights in Jun 2021

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place!
Very clean, comfy bed, updated, friendly staff. No complaints! Will stay again.
Stayed 2 nights in Jun 2021

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay!
11 night stay and zero complaints! Every staff member was extremely friendly and helpful. Our room was exceptionally clean as was the rest of the property. I will happily stay here again and recommend this hotel over any of the others in the St. Joseph area.
Stayed 11 nights in Jun 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2021

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2021

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay. Water pressure in shower could be improved
Stayed 1 night in Jun 2021

4/10 Poor

Verified traveler

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The staff was super friendly. The area around the hotel is nice. Super quiet but the hotel it’s self is lacking. The beds and pillows are the most uncomfortable beds I’ve slept on. The door to the bathroom wouldn’t shut all the way. We won’t be back.
Stayed 1 night in Jun 2021

2/10 Terrible

Audrey

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I tried to change my stay to a different hot
Stayed 1 night in Jun 2021

8/10 Good

Richard

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ok place to stay. No complementary breakfast and for the price this should be included.
Stayed 2 nights in Jun 2021

6/10 Okay

Verified traveler

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Check in was easy- the hotel was quiet because it is away from the highway but not too far. Dog friendly hotel, I did not have a dog but everyone who did seemed happy. Easy walk to the mall area.
Stayed 1 night in Jun 2021

4/10 Poor

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Amenities
Small tv, bad chairs, no premium channels, coffee pot missing a part, not close to restaurants. Once a week service of room. Over priced for what was offered.
Stayed 2 nights in May 2021

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff, easy check-in and out. Room was very clean and roomy.
Stayed 1 night in May 2021

6/10 Okay

robert

Liked: Cleanliness
Disliked: Staff & service
No housekeeping during our stay
Stayed 2 nights in May 2021

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in May 2021

10/10 Excellent

Verified traveler

Stayed 1 night in Apr 2021

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to everything we needed!!! Staff were so friendly and accommodating.
Stayed 1 night in Apr 2021

6/10 Okay

Kristi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Deposit
The staff were great, the hotel clean. However the $250 deposit, that I still haven't got back, was a bit excessive I think. I was told i would have it returned in a week or 2, "maybe".
Stayed 1 night in Mar 2021